I love Carl's Jr, I love their burgers and fries so I suggested coming here instead of in n out because I really craved a famous burger. I ordered on the app and in person for the deals that the app doesn't have. It was so empty that there's lots of seating, we were the only ones dining in. There was a few drive thru customers and some came in to order for to go, use the restroom, and leave. I think more used the restroom than ordering during the time we were there. I got the 5.99 burger deals and famous Star deal. Also ordered a kids meal on the app which didn't come with a toy but had a cookie which my son didn't really like and neither did I, tasted stale. They didn't have the chilis like in n out, instead they sold jalapeño slices for 1.25 (for a small container) and I got it for my dad because I changed our plans to here instead. He said it wasn't good and tasted weird... I had a great meal, but the fountain drink machine is off so refills had to go to staff which I wish we didn't have to. Bathrooms were available, it was dirty in terms of structure like walls and flooring and still clean to use like toilets and sink. read more

Carl's Jr - Single Sourdough Star - Fast Food Near Me - Azusa, California

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Pretty dreadful experience. First of all, there's just no way a fast food combo meal should cost $20, but it seems like nearly every option at this Carl's Jr location is between $15-20. Next, the service is SLOW -- there was only one poor worker manning the register and drive through, and one other cooking all the food. The restaurant could definitely use more hired help. Your money and time is better spent elsewhere, in my opinion. read more

Dirty ....... That's all I can say. Rather go to in$out or blaze pizza. There is a lot more food out there.

I haven't been to here in years. Went to drive thru. I asked for a regular burger combo no cheese and no soda water instead. It was $18 what the heck that's expensive. They didn't tell me the total at the beginning. Until I got to the window. And never in my life have I done this but after I got the total I apologized and said I no longer want this order it was just too much. The worker was pissed she slammed the window and grabbed the bag from my hand. So rude.... I feel you if it was like a hugeeeeee order but a simple 1 burger pretty much plain just say okay and that's it. read more

I ordered the double famous star combo that they had a sign for outside the store that the meal was $8.99. When we pay the bill comes out high. Cashier Angel didn't give us our receipt after I ask for it because he wasn't going to give it to us. We see that he charged me double of what the sign said. I asked him why he did that and he said that we needed to tell him ahead of time. Keep in mind the sign outside did not say that. I ask him if he can reverse the transaction to give me the correct price and he said he couldn't. This is fraud. I hope Angel's boss is paying him extra to be doing this BS. read more

Order# 355248 cashier ana. 2:31pm on 10/30/25. Drive thru woman got my order wrong. I told her I ordered 2 shakes not 1. Gave me attitude after. Retrain your staff in simple human respect. Or whatever you are doing to make them so unhappy. read more

I promised myself I would never come back here after multiple visits where I ordered items advertised on the outside poster as "specials," only to be charged a completely different--and way overpriced--amount. This time, I even asked the drive-through cashier why everything was so expensive. She said it's because they're a franchise, which apparently justifies the prices. I don't want to judge, but the same employee who has helped me the last few times has had a broken arm for over a year, which is... concerning. Still, today I finally worked up the courage to give this place another chance. I ordered inside, ate my food, and when I went to refill my drink before leaving, I discovered the soda machine wasn't even working. Seriously? For how much they charge, you'd expect basic things like that to function. This place is unbelievably cheap for the prices they charge. I will never come back. It's highway robbery. read more

Drove thru and ordered at this Carl's Jr and the guy working the drive thru refused to take change as a form of payment because he didn't want to count the change. He stated he made a mistake with another customer to whom paid with pennies. With a really irritable tone of voice, he stated that the previous customer gave him like $5 in pennies, which he apparently accepted without counting, only to count the money after giving the customer their order and discover it wasn't the full amount. It's nearly 1am, there isn't any other customers here. What did I do to deserve to have to go elsewhere to buy food simply because this guy is too lazy to count change and wants to prevent himself from making the same mistake twice by denying me service? His last words to me were "you don't have like EBT or something?" read more

Carl's Jr - Carl's Jr - Fast Food Near Me - Azusa, California

Way overpriced for chicken strips. It wasn't even a combo and it was 16.00. Never again. Not even that flavorful either. read more

Nothing much to say other than Carl's Jr needs a big overhaul in its corporate leadership to stay relevant. They don't stand out in any way and their locations sometimes are overtly mismanaged. The price of their food is not in keeping with either the quality of quantity served. The ambience is dated and needs a big refresher. I would only stop here every now and then for a breakfast burrito or a burger as long as I have one of those coupons because I can't justify $11 for a breakfast Burger or a loaded burrito, which is extremely small considering it's $10 after tax. read more

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I mean it's a great fast food place and must be judged as a fast food place but overall I think I saw a better Charles jr in same area . Interior was clean but they need staff in early morning. read more

We dined in and we asked for refills of coffee, they said they do not give refills or else the homeless, stay there all day. Three weeks later we ate there again, and had ice tea, this time we got ONR refill, when asked for another we got the same answer about the homeless. We wrote to corporate. We doubt they will care. read more

Carl's Jr - Fast Food Near Me - Azusa, California

I haven't been to a Carl's Jr in ages. Since I had just got out of a month long stay at City of Hope, and my GI is wrecked, plus my spouse was hungry, we decided to stop at this location. The first thing we noticed was how clean it is. This place is super clean. That's definitely a pro. However, the sticker shock on two medium combos quickly overtook my impressions of the appearance. Nearly $30 for two combos. That's Slater 50/50 prices. What's going on with fast food joints? I know it's not a raise in minimum wage because In-N-Out have been paying their folks well for decades and you can get two double double combos for $15 there. Ok, ok. $30. Whatever. I better get a sit-down restaurant quality meal at least. Did I? Well, that's debatable. The flavor of the food was actually ok. The hot honey chicken sandwich was ok. It tasted as advertised. The bacon western cheese burger was also ok. Their fries were decent as well. However, if you are going to serve a sandwich covered in honey, where are the wet napkins? There were none. We asked for a plastic knife so we could cut the sandwiches in half so we could both share each one. They had no knives. How does a fast food joint have no plastic knives? That's insane to me. Ok, I did mention needing to use the restroom in the beginning of this review. If I'm paying $30 for two medium, mediocre, sandwich combos, my b-hole better have a wonderful experience in there. Did it? No, no it did not. They have the thinnest TP I have ever seen in the stalls. I thought I was about to wipe with rice paper, it was that translucent. What?! Really? You guys are charging restaurant prices. Where's my Charmin roll? You have the restrooms behind a paywall, literally. Why not give your paying customers a nice experience? You can definitely afford it. Ok. So my b-hole suffered at the behest of some greedy executive. Great. Now it's time to wash up. No paper towels, just a blower. No biggie. I don't mind. So I wash up and wave my hands under the blower. Nothing. It's broken. Seriously? So, to recap, no wet naps, no knives, no soft TP, no working way to dry your hands. $30 for a mediocre meal and everything busted. Well, that'll teach me for having expectations. read more

Carl's Jr - Fast Food Near Me - Azusa, California

I was there today order a meal with my son I asked to for a cup of water was told NO I need to buy a soda, this is illegal under ab 685. they are stealing from people want water, I do not drink sodas. read more

I wish I could give them zero stars. Came in to order 2 quick combos on 6/4/22. The heavy set Spanish lady spoke so fast that she over talks this customers. And her active listening skills were very weak. I clearly stated our order which was 1 sourdough combo and 1 beyond combo. 2 totally different type of meals with 2 completely different type of drinks. We told her we did not order what she was trying to give us and she tried to argue with us. She took our drink from us and slammed it down on tHe counter. Why would we order two meat meals when 1 person does not eat meat?! She completely sucked! She said she would refund the food and asked for the receipt back and I just kept it to ensure that we actually did get the refund because at this point I do not believe her. I would like a supervisor to contact me so I can thoroughly share my experience. read more

Stupidly decided to give this place another chance. I deeply regret that. I ordered a Beyond BBQ Cheeseburger. Opened it up. WTF???!?!!!!???!?! Lettuce and tomato drenched with BBQ sauce. What was that? Gross! Disgusting! Not even close to what I ordered. It should have cheese, BBQ sauce, and an onion ring. Super disappointed. They suck! I'm never going there again! They are dead to me. And you are over priced AF! read more

This carls ALWAYS forgets the cookie for the kids meal. Also forgot straws, ketchup. There was some food in the bag at least.

This was one of my favourite Carl's. Not sure what happened but it now it's gone downhill. When you enter the restaurant has an odd smell, probably because the bathroom is right there as you enter. They are so disgusting dirty and you have to have a code to enter. We ordered and the girl insisted on knowing what we wanted to drink, I pointed at the soda fountain and she started it's not working ok. So we went to sit down (only two people in the whole place) every table and as dirty like they had a rush or something. Food was so so. read more

Went to just use the bathroom and wow! Walked in there and it looked like I was walking into an abandoned building. There was a worker that was SITING next to the trash cans by the bathroom on her CELLPHONE PHONE barely phased by my presence but I asked her what the code was to the bathroom. I got a mumbled answered so I asked again and she very rudely answered back the numbers as if I was interrupting her. First impressions are everything and it's safe to say I didn't purchase any food and after that experience I 100% don't recommend this place to any one. read more

Food as usual. Service awful. Ambiance dirty and no one came to get our order. No server to bring our meal. No BBQ sauce. No knives to cut our burger. Ridiculous read more

I had a terrible interaction with an employee, I ordered a spicy chicken and onion ring, I had a code that stated I could redeem free onion rings in person. The cashier who didn't have a name tag said I had to place the order online, I proceeded to tell her that the app said I could redeem it at the restaurant. To avoid more the conflict i ordered the onion rings online. I did order the chicken sandwich at the restaurant. She was so upset at the situation I asked her for two ranch's and two cups of water and she said with a terrible attitude no I can only give you one ranch and one water. I came with my husband. It's terrible to refuse to give someone a cup of water. I usually love to come here but this interaction left me with a bitter taste. I didn't even get a receipt I had to ask her to give it to me. This cashier needs a course on customer service or they will continue to lose business. read more

Im not really sure why i am here at Carls Senior Burgers service is the slowest worst than chil fil A .ugh anyways i was wondering how this business survive everything is bad , id rather deal with chik fil a . This one has Bad Service poor food quality and very slow . Good luck guys Well prob the manager thought i was getting irritated cuz of the wait ill give her additional one star for the effort . But they need to update or upgrade their tablets .Poor tablet was blame but i read those previews reviews i thought i was right . Bad read more

Carl's Jr - Store Pick up window - Fast Food Near Me - Azusa, California

Worker had me waiting for over 5 minutes to get a soda because she was on a PERSONAL phone call. Literally what is happening? I know service workers have it hard but keeping customers waiting so you can have a personal phone call then a casual conversation with the cook is so rude and kind of ridiculous. read more

Get ready to spend more than your entire lunch time in the drive thur! Go anywhere else! t happened before but I thought I'd give them a 2nd chance. Hope happened again and there was only 3 cars ahead. u got an unrealistic excuse. read more

I was there with kids ordered a 6piece stars, crisp fries, and a Santa Fe grill chicken. The guys repeated the order back. What I got was a jalapeño chicken sandwich, regular fries, and 6 stars. Tried calling (6 times) no answer left a message. Two hours later and still no call back. Wait till I show up to store. read more

If I could give a zero I would, how "lucky"I am the very first time I'm here! Couldn't be more nasty when you almost finished the whole box... how could the healthy rating is always A?! We don't require that the food is healthy, anyhow the food at least need to be clean! PLEASE! I even heard the people in kitchen said "ewwww". Me and my husband asked twice and waited at table for the manager for 10minutes. When she came out, she asked me to check their kitchen like I was complaining for nothing. At last I took the rest order back and they gave me my money back. BUT that's all? I still feel so sick right now. read more

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Worst experience came in with my wife, she orders a burger and I order onion rings. I asked for "2x ranch please" one for each of our items and she walks away saying I can only Give you one. I told her it's two of us and we would each like one ranch and she said no. So then I asked well how much is it for one more and she said .25. Besides all this we asked for 2x water cups and again walks away saying you can only get one". So I guess I'll stay thirsty. Thank you Carl's Jr for your policy of 1 water cup only" on top of it all we did not get a receipt. The employee wasn't wearing a name badge. We looked at a different receipt that was on. The same cashier and it said Yennis. Will never come back read more

Trash one hr to order a meal and then when you ask why they just ask what u wanna order and be rude like you did not just ask them a question! Horrible and drive thru window girl hidi is very rude! Also the drive way is all broken up and has not been fixed yet! read more

Carl's Jr - One hr - Fast Food Near Me - Azusa, California

Food was good and hot. Service was excellent. Ambiance was on top. Big Carl is so good

Bad customer service. Also wouldn't let me use the restroom unless I bought something.

Ok they don't have chicken tenders????????? Well remove it from the menu you are bunch of idiots. Any ways service alway slow especially at this location. read more

I order two western bacon burgers and they we actually really good they were warm and fresh the bacon was crunchy I would recommend them

Literally empty and they still take forever. 4 staff members and they were just talking to each other. Then at the end they got in to an argument and started screaming at each other read more

Policy of restroom is not accommodating. I was ask to buy first to use their restroom and I think is rude. I just need to go first before making my order. I was not intending to just use the restroom and go. If Mc Donald's can have their restroom open to anybody even for none customer why can't they do the same. Bad experience, anyway not really a fan of going there. I was just starving while waiting for Costco to open. read more

bad service received this mornin. asking for a cup of water, Yennis lied told me there is no water and the machine never work. Tried to call District Manager 626-347-7741, No body answered. Bad, bad service. read more

Went through the drive thru , placed my order then asked if I can get a large cup of water and she told me they can't do large cups of water just small I said okay can I please get 4 small cups of water. She told me I can only give you 1. That makes no sense ..... it's WATER !!!! read more

I've been coming to this location off and on for a number of years for their delicious burgers and other fast food fare. I've enjoyed the food here usually for those late night hunger pangs. It pains me to say that every time I come here I get just a little bit sadder each time because something or other seems to go awry. Example, today the dining area was closed (3pm). There have been a number of occasions where I couldn't get breakfast items even though it was advertised as available. So I'm not sure I could recommend this to my fellow yelpers. read more

Carl's Jr - Front - Fast Food Near Me - Azusa, California

NEVER AGAIN will I visit this outlet n they deserve this rating or less! Arrogant service staff who refused to provide a restroom code stating loudly that "Restroom is for customers only!" OK, there goes me being a potential customer when I had intended to relieve myself first before any counter purchase! Worse she even had the audacity to stare at me for a long time after her repeated statement with condescending look! I do not need such insult from an employee from a burger joint who is killing business. Good riddance! When I dropped the line that "Well, I m not coming back again" while in the past I had purchased from this place numerous times because of close proximity, she replied "It's alright (not to return)!" Such an employee who knows nothing about customer service ought to line up in an unemployment line. I simply pick up a bite n do my business at the Costco next door where I feel much more welcomed. read more

Avoid this location, stingy greedy manager. 1 napkin, 1 ketchup packet kind of place. Asked for ranch, and she lied and said they were out. Should have asked for a refund. After reading several other reviews I have come to the conclusion that the owner of this dive doesn't care about this place, and should sell it to someone who is motivated to run a successful business. Get it together people. read more

Our burger was missing the bottom bun! How does that even happen!!!! Called and got no answer. We couldn't go back either. read more

Carl's Jr - Burger missing it's bottom bun - Fast Food Near Me - Azusa, California