I told myself that I would never eat at a restaurant that starts with a C again. However, my experience at this restaurant that did indeed start with a C was more than pleasant. A real person answered at the drive through (hard to find in these trying time). The food was warm and they didn't put cheese on just like I asked. Overall, due to this experience I will continue to eat at restaurants that start with C. read more

This place is super slow and highly disorganized. 20 minutes to get a bacon western cheeseburger for eat in. It wasn't even busy

The burgers were terrible, they had been sitting around and were stale. They did not include cheese on the cheese burger. I will never order from this Carls Jr again. read more

Good quality burgers Service was a bit slow for not being particularly busy. Server was friendly and apologetic for my wait time. Ambiance is N/a as I went through the drive through. read more

I always love my hamburgers at Carl's Jr.. You can order them keto style without the bun.

I really like Carl's Jr. but this location isn't good at all. I saw the bad reviews and mistakenly thought, "it's a fast food burger, how bad can they mess it up?" Unfortunately the patties on my burger were so dry, not fresh at all. I think someone must have accidentally salted the onion rings twice. I had to throw them away it was so bad. read more

Carl's Jr - Soooo much salt - Burgers Near Me - Colorado Springs, Colorado

Service was OK. They got my grandsons order wrong and did not want to get it straightened out unless he had a receipt. I reached in the trash and got it for him. I stated that he needed to get the order that he ordered . And we expect that she told me that I was treating her with disrespect evidently since I felt someone needed to get him what he wanted and had ordered and waited for. She looked at my husband and told him "I will speak with you but not to her". My husband said you will speak to my wife also. I was not disrespecting her. I was telling her that we had waited a long time and then get the wrong food and no one is working on fixing it. I just want to say the problems were not trying to admit their mistakes and make it right. But to be so mean to a customer and say that I was being disrespectful and that she would only be talking to my husband and disregarding me. In other places there would be an apology and none of this she's disrespecting me. They would of apologized and gave him what he had actually ordered and called it even. Not here. We were disrespected and we will never step into one of these again. The food was bad also except the shakes. I didn't get all of mine until I asked for it. Chicken strips and fries were awful. Greasy and no taste. Don't go in to this Carl's Jr. It is not worth it at all. read more

Walked in a recived great service at lunch. Double Bacon Buger was fresh, hot and good. Much better than McD. Fries hot and good. Coke products. Clean location. Lots of drive thru business. Do not understand low ratings, does not deserve them! read more

Carl's Jr - Double Bacon burger, no cheese, combo $13.70 - Burgers Near Me - Colorado Springs, Colorado

Ordered a Chargrilled Chicken Club combo. After 20 minutes and 3 others that ordered after me had gotten their food, I asked if they missed me. They said it would be right out. After another 10 minutes, I asked again, and that I now needed it to go. They said the same. After about 4 more, I told them I would like my money back. They said "it's ready, do I want it?" I said, "If it's ready..." After a couple more minutes, I just walked out without food or a refund and I'm never coming back. Ordered at 12:18, left at 1:00. Now I'm late to my meeting and not eating until after my 10-hr. shift. Thanks Carl. read more

the workers at this restaurant need to quit their job, they can't make any of the items correctly and we got scrapped off broken pieces of meat pattie and slopped together with no lettuce no tomato on any of the sandwiches they didn't try read more

Cory was great!! There was a few things going and they looked a little short staff but Cory kept a fast and Calm pace. Food was great too, got it fast. Restaurant was clean as well read more

Best Carls location in the city! Daniel provided great service and the food was fresh and delicious. Give this one a try if you haven't lately... read more

Went tonight for a quick dinner. Hamburger patties were recooked, black and drier than the buns. No sauce on my California burger. The fryer oil is way over due to be changed, ruined the old fries and jalapeño poppers. They tasted gross. Will not return. read more

This location SUCKS! I keep hoping it'll get better, but it hasn't. I got a couple of grilled cheese breakfast sandwiches and I've had these from other locations and they're usually a solid sandwich, toasted bread, melted cheese, egg, and a little meat, hard to mess up. But whoever made these basically just put the ingredients together, sprayed it with the yellow grease, slapped PART of it on the grill for a couple seconds, and wrapped it up with their feet. You can just tell there was less than no effort put into it. After I unwrapped it I slid the fillings back into place and nuked it, because it was barely room temperature. 8 bucks for 2 horrible sandwiches.... read more

Carl's Jr - Too lazy to toast the bread. This is AFTER I adjusted the fillings BACK into the sandwich. - Burgers Near Me - Colorado Springs, Colorado

This is probably the worst Carl's I've been to. I've been here a few times, mostly for breakfast, and it is by far the slowest service I've ever seen. My most recent visit will be my last. I stopped by around 1030pm on my drive home from the Denver airport, hoping to grab something super quick to eat. I went through the drive thru and it took nearly 10 min to receive my order (spicy chicken sandwich and small fries). No one acknowledged me for several minutes when I pulled up to the window to pay/receive my order. I could see the employees standing around inside messing around and talking. I finally received my order after waiting forever and drove away only to realize that they didn't even give me my fries even though I paid for them and they were listed on the receipt! It was late and I was already tired of dealing with them so I decided not to even bother turning around to get them. read more

I came through the drive-through and a manager was working the counter. I peered in while waiting for my food when she turned to smile at me and waved. Then she did the unexpected! She walked to the window to say hello. Little did she know I was having a horrible day. She helped the co-worker with my order and even paid for my meal. This staff member or manager, Bianca, was so helpful, kind and friendly! She made my dark and tearful day a happy one and one to remember! read more

Terrible customer service. All of the employees are extremely rude. I parked in the wrong spot to pick up my food and was cussed out by Skye the girl who brought my food out and was told to go F myself. I see why they only have 2 stars. read more

Fast, friendly service. Order was taken quickly and accurately. The biggest motivation to post a review was Kiara. She had a voice like honey, so warm and comforting. Thank you for your humanity Kiara. read more

Went Carl's Jr tonight at 8:30. The dining room was closed even though the hours posted said 9. Sad to say this has happened more then once. Very aggravating read more

Don't even know where to start with my experience! Ordered a double burger and Dr. P through the drive thru for a quick bite. First sip of my drink was very flat so I asked if I could swap and they politely did, but next soda was also flat. Once I fully looked into my bag when I got home, realized they only gave me a single burger. I asked for ranch and bbq, and at the bottom of my bag was mustard, maple syrup, and one bbq (along with an extra cup lid lol). Lastly fries were cold when they gave them to me. Very sad, bc this is one of my favorite fast food chains :(( read more

I am not sure why there is bad reviews at this location. When everything else is closed they are the only one open and everyone is at the drive-through! They always make the milkshakes whenever you ask and they don't lie and say that the milkshake machine is down. Very friendly drive-through staff quick service. read more

It's a fast food place and I only used the drive thru but what a great cheeseburger with bacon. I have no idea what the red sauce was, and I don't believe I want to, but it was wonderful. The fries were nothing special,sort of a waste of 310 calories. The cashier called me dear, so yeah. Yes, I need more love it my life. read more

I walked in and waited for a full two minutes, there was no one at the counter and no one in the back. Someone else walked in, I think some kind of quality inspector, and got someone from the back to wait on me. Everyone's gotta have their afternoon nap I guess. read more

Carl's Jr - No one home - Burgers Near Me - Colorado Springs, Colorado

This is my favorite fast food restaurant. I work here so i know i now how it feels being part of a fast food chain. We introduced the all new Guacamole Bacon Thick Burge. Get it as a Single, Double, 1/3 pound or a 1/2 pound. For the Double we have two different Double. We offer the $2.99 special. The jr Double is the $2.99 special. Double Quarter Pound or a Jr Double. So come on down and enjoy freshly made fries "EAT IT LIKE YOU MEAN IT"@ Carl's Jr read more

I've honest to God never experienced something so bad. We ordered an hour ago. (After waiting 25 minutes to order) and still haven't received our food. Everybody in the building is experiencing the same thing. Unless you are purposely looking to waste 2.5 hours, go somewhere else. Or maybe place an order and catch a movie, idk, up to y'all. (But probably just don't let this place stay in business any longer) :) good day. read more

Woodman Road/ 1-25 area.is what i can remember. If this is the right Carls Jr. that i was at on Sunday 7.22.18 in the Springs, I give it 5 glorious stars. Half Pound burger was perfect, flawless and done like a stunning photo, only difference is, it was for real. I was very happy. Thank for for a job well done. read more

They spent 10 minutes chatting to their friends after giving them their food (they were in the car in front of us and literally 3 different workers popped their head out of the drive- through window to talk to them) and then they handed then several additional drinks after they had already paid, benefits I guess. We finally pulled up after they finished socializing and our 2 meals still somehow weren't ready... Had to wait an additional 10 minutes while they all laughed and chatted with each other until our 2 burgers with fries were ready. And the woman at the window had "forgotten part of our order" and had to re-enter it. The worst customer service I've ever had at a fast food place, which is a pretty low bar read more

So I've been going to Carls for years and always get the same things. I waited at the window for waaay too long for 1 chicken salad. It didn't have a lid, they put plastic wrap on it because they couldn't fit the lid. The tomatoes, cucumber, cabbage and carrots were totally missing. So this rating is for this location only, terribly disappointing. read more

Came through at 530 in the morning ordered a breakfast sandwich and was in and out in just a couple minutes. One of the better fast food experiences. read more

Save Chick-fil-A and Drifters, I don't usually do fastfood. When I go to either of those, I expect fast service from CFA and Drifters has a different standard. When I decided to go to Carl's Jr., it was on a whim. I am currently in the drive through and have been here for 20+ minutes. I was one car from getting my order when I started this review (turned on my phone, signed on, searched, and wrote this far) and they just tried to hand me the wrong order. There was no apology for the wait, and while the server seemed nice, no one seemed to care about the people LEAVING the drive through after their order was taken. read more

Waited over 20min in the drive through after placing my order... There was only 1 person in front of me. That's wayyyy too long to wait for "fast" food! AND they gave me a diet coke, which I can't drink, instead of an unsweetened iced tea. They don't even sound similar! Also the roll tasted dry and stale. Please go out of business and put something better here. read more

Avoid this place like the plague! Atrocious customer service. Every employee I've interacted with here is extremely rude. They are extremely slow too. I don't think I've ever got my food in less than 5 minutes. 10+ is normal. I usually come back every few months to see if they've improved, and they never do. After my last visit, I won't be back. read more

Probably the slowest moving fast food restaurant in existence. There was only one car in front of me and we sat for 20 min. It seemed as though only 3 people were working and they did not participate in team work at all. Customers were driving out of the drive through before they even paid. read more

Went there tonight after work since they're about the only place around open that late. The guy who took our order was super nice and friendly. Our food was good, came out correctly and quickly. This will probably become my go to place to go when I need food after my night shift! read more

They are beyond slow with service even with only one or two customers and often still get simple orders wrong. They've forgotten my drink 3 times and I've had to ask for it. read more

Cant believe fast food workers think they should be paid $15 an hour. Went here to the drive through, the lady over the speaker very hatefully told me "your talking to fast don't you know i have to push buttons in here". Got to the window, had to wait over 5 minutes for the food, the sprites were just carbonated water, absolutely no syrup. Got home, the kids cheeseburger didn't have cheese on it (thats kinda what cheeseburger means) and i was missing a sandwich all together. read more

The issue here is that the drive thru is not what it could be. I only come in a few times a year and the service is not good. I nearly always get rude people. The best service I had was inside and that was the only time I left feeling satisfied. The food here is actually pretty good, but poor service kills it for me. I gave you guys 3 because everything but the service was good read more

Waited 15 minutes in drive through, to receive/bite into raw (completely uncooked, though normal looking on the outside) chicken strips. Called store, manager 2-3 times, used their contact/grievance form on their website, was told repeatedly someone would get a hold of me. No one ever even called to offer an apology, let alone a credit for the purchase. This place is a $hit show. read more

Carl's Jr - Photo of chicken strips I received (and bit into) during visit. Called to complain, left messages for manager, never received a reply. - Burgers Near Me - Colorado Springs, Colorado

We had Chance he was nice positive and was really helpful. you guys should give him a raise at least $30 an hour

I needed to change my baby's diaper & they didn't have a changing table in either restroom. I stood at the counter to get some fries & all 3 workers stood there talking & never turned around to acknowledge me. I finally walked out and then I heard one of the girls say "Really?". I'm too old for high school bs. Very unprofessional & a great first impression of a carls junior for me - good job guys. This particular a location was on woodmen & campus in co springs. read more