You have to try their breakfast hamburger. I'm not sure about the new AI system but that's something that's going to be the new norm LOL. A must come and try. The customer service is great and the ambiance is very chill and very clean facility. read more

Está reseña es para que la vean los managers. El servicio de hoy estuvo horrible con los dos jóvenes a cargo que duraron 40 minutos para entregar la orden y aparte la dieron equivocada y no había nadie en el restaurante para que tardaran tanto. Debería haber un supervisor responsable para asegurar que hagan bien su trabajo read more

When you think of places to eat, unfortunately for me, I don't think of Carl's Jr. anymore... However, the most recent visit was due to the fact that I didn't want taco shop food or fried chicken or Chinese Food. So by default, I ended up at Carl's Jr. The parking lot was empty and so was the drive thru. I walked in and ordered. Within 5 minutes I had my meal. I tried their new star chicken nuggets as well as their new guacamole burger. Both were surprisingly good. I dined in. There was only one other person there... So I basically had the entire dining area to myself. The AC was on full blast, which was great since it was 100+ degrees outside. I was able to refill my drink multiple times without waiting for other customers to decide on whether or not to fill their water cup with soda lol. The place was spotless and clean. Including the restroom. The cashier and manager were super friendly. I would not hesitate to come back here again for lunch or dinner. read more

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This place has poor cooks making the grilled ham burgers my food wasnt cooked right i tried calling to file my complaint and their phone never works read more

I give second chances but honestly... Same rude a$$ people, worst customer service and the "manager" doesnt fix anything... Got my order wrong twice!! I gotta drive to this location because i live in the border of bonsall and fallbrook.... if i could give 0 starts i would do it. DO NOT GO HERE!!!! read more

I ordered a double western with 2 9 piece jalapeño poppers they said that they didn't have any how can a store run out of certain product if you guys keep track of what you sell throughout the day it seems to me as if the kitchen manager isn't doing their job correctly and ordering enough to last I understand the offer something else in place for the jalapeño poppers but shouldn't have to replace something that should've been there to start with poor management and leadership read more

So disappointed with the "automated " drive through ordering system. We kept trying to tell it what was wrong with the order. A person came on the speaker and still couldn't get the order right. All we were asking for was to remove a sprite that we never ordered. Drove up to the window. Nobody was there to help us for a long time. There was only one other person in line at the time so there' was just no excuse for this kind of poor order management Almost drove away but we were hungry and the Starbucks line was deep into the parking lot. read more

I ordered a Jalapeno Double Cheeseburger about 11:30 am before the lunch rush. I was first in line with no wait or traffic. I pull around to park to eat my lunch because God knows you can't go inside to eat, go to the bathroom, wash your hands or anything right now with this ridiculous shut-down. But you can fly in an airplane with inches between and the person next to you! The burger patty's were over cooked to begin with and were cold. I opened the sandwich and the cheese was not even melted. Were these hamburger patty's left over from their breakfast rush and now being recycled? Had they been opened in the lobby I would have taken it back for a refund and went somewhere else. How do you serve up a cold nasty burger with cold cheese and feel good about the customer service you provided here? Shameful! read more

the food was so delicious. exc Coustmer service but I notice the prices are so expensive and the size for the food is less what happened to Carl's Jr food in fallbrook. they got to make thir meals bigger for the pice u pay and they should lower down the cost of the food because us middle class people can't afford read more

My Fiancee and I went their for lunch. We were given extra lettuce, tomatoes and pickles upon request. The service was exceptional and it was very quiet and peaceful which we both really enjoyed. read more

I see why they have such a poor rating up here for Carl's Jr with only two stars they've made several mistakes on making my order they refused to exchange the food for the right food even though you have it in the bag still uneaten unless you have the receipt but having the food isn't good enough for them it's totally ridiculous the management over there they really need some help if you'd like to know a better place for the same price and just as fast as service you may contact me at 720-297-1849 I'll tell you a place to go get a burger with it it made properly read more

I only give two stars because your employees are great. Management sucks tho. Every time I hear "oh my manager is working" the only service I get is half par if not sub-par. Listen, I understand that you're trying to do a great job and impress the Karcher family. But if someone asks for an extra ranch with their burger, don't think that your salary is going to disappear if you don't oblige. Do like your employees, throw in an extra package and never tell someone that buffalo sauce or ranch at .3oz is worth $1.00 Because that's (for lack of a better word) f***ing crazy. By the way, I'm not sure if it was the clerk, or the manager. But Luplin. If you're the manager, quit, and possibly, never work in fast food or any hospitality service ever again. But. If you're the clerk, and your name is Luplin, know that you can come over for dinner anytime; and you are officially a part of the family. read more

The ladies that work here are the most precious people. My children love using the coupons for their specials and they told me to bring in any coupon any time for a deal even if the coupon is expired. The food is high qualify for the price and all the scary things about fast food places tend to not exist here. I haven't been to Carl's since my friend worked there years ago. I'm glad I came by a few months ago and its been great since. I recommend the Big Carl because its the best sandwich they have, and the chicken stars for little ones. The toy in the kids meal isn't stupid, either, its an actual functional object that doesn't get thrown into a dumpster immediately. Good job Carls Junior in Fallbrook. Your franchise owner should be proud of the job the employees are doing here. read more

This is sad and frustrating. I love carls jr. But this specific location is nothing short but disappointing. Always gets the order wrong, and have a very bad attitude. We've tried calling the store they won't answer. I have a guacamole allergy and they just caused a flair up by getting my jalapeño burger order wrong. read more

Carl's Jr - This is not a jalapeño burger. I have a bad avocado allergy, now I have to suffer. Still love CJrs but this location is bad - Fast Food Near Me - Fallbrook, California

For a non junkfood junky, this establishment actually surprised me. I don't eat fastfood, by any means, but I decided to break my healthy eating lifestyle to interrogate this local Carl's Jr. establishment. Upon walking into here, I immediately noticed the attention that was placed on presentation and cleanliness. The place was spotless and I couldn't find any trash anywhere. There was spacious dining and although there was only 2 groups dining-in, I could tell you could bring a big family here and still have great seating. The service was interesting. It was friendly and yet timid at the same time. That's probably because I came in playing rap music on my iPhone and I did this intentionally to see how they would react to it. Not much to my surprise, the attendant was prompt and friendly and when I asked for his opinion on the menu, his superior promptly jumped-in and encouraged me with her ratings. It was great service and probably was a new hirey that I dealt with and all went well. Ordered over $25 worth of binge food and was on my way; but not before I interrogated the restrooms. They were clean and spotless, with the only flaw of not having a mirror. That's okay, because for in this location I expected much worse. Didn't disappoint!! read more

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Wow! This place is filthy Dirty inside! Your shoes stick to the floors and behind the service counter we saw dirt and food with napkins laying on the ground right in sight of all the employees. The little gal behind the counter had her uniform all covered in food with stains and buttoned up crooked. We really wanted to walk out and leave. We ordered chicken strips only for the kids and left as quick as we could. We would not have done this but we felt they were deep fried so they would be one of the only safe items to eat. The owner of this place needs to be scolded by the franchise for allowing this place to be so unclean. Never again that is for sure! read more

Carl's Jr - Carl's Jr Fallbrook - Fast Food Near Me - Fallbrook, California

I can't even explain my disgust with these people right now. I will be calling to speak with a manager tomorrow when I have had time to calm down. These literal idiots.... I come and buy nearly $40 worth of food for my family, the girl at the window quickly hands the drinks to me like she is busy (nobody behind me in line) and before I could even get them to the passenger's seat one cup completely falls out upside down on my seat. She sees and hears me struggling trying to get to my seatbelt and the drinks in order and says "here sir, your receipt and straws" 3 separate times just watching me struggle after I asked for napkins to soak up this pool of soda in my seat. She disappears, meanwhile I have to take off my sweatshirt to try to soak it all up. Minutes later, (the girl never came back....) the equally useless guy comes up to the window and sees me frantically trying to clean up my car ($2,000 racing seats...JUST SAYING) I ask him for napkins or something to clean up this mess, he disappears and comes back with not just napkins in his hands but my food bags, I have to find the napkins myself and then an extra 5 napkins in another hand for a whole large drink that is ALL over my seat. I told myself I would never be the guy who freaks out in front of everybody and this tested every last one of my nerves and I will never spend a penny here again just over this alone. BUT WAIT! There's MORE! I get home, less than 2 miles away and my order is wrong, after them asking me to repeat myself 3 times including at the window and then all the food is cold. EPiC! After working a 12 hour day I get a cold dinner, not what I ordered....no drink because it was all over my seat, and get to spend an hour cleaning my car in the dark. Seriously. This place sucks. Don't even waste your time. read more

Wish I could rate 0. Do NOT go if you are a black customer, don't feed this businesses pockets with your money. Manager at this location uncaringly microwaves cold food instead of cooking fresh for customer and complained about there not be an issue with the raw bacon on this disgusting food. Didn't have items on menu available. Drive thru young woman seemed clueless as to take matters into her own hands and requested the manager as soon as there was a question about the food. read more

Due to the whole Covid-19 thing. As a Delivery driver, it's really hard to get some food. The Manager helped me out and I truly appreciate the fact that he cared. I've stopped by twice and both times he's helped me from outside the lobby. Not to mention that I was Turned away from 3other businesses. Great job and Keep up the great work! Thank you read more

Carl's Jr. Corprate needs really look at the customer experiences here. I should have read the reviews before I came here and after reading them I am not surprised with my visit. The employees here need to pay attention to detail. I ordered the beyond BBQ Cheeseburger and it came out with bacon, which is no big deal, I just asked them to make another one, but instead it literally came back to me in less than a minute. They just took off the bacon and reserved. WTF! My wife also ordered her burger with no pickles and of course, it came to her with pickles. WOW! This place was not even busy, but the restrooms were not stocked with hand towels. How do the employees wash their hands after using the restroom? On the bright side, I would come back here if I were starving. read more

This place has the worst employees of any restaurant I've ever been to. Went in just now to order food and they were laughing at me for asking about the $1 chicken stars. The employee was obviously under the influence of marijuana when I pulled up to the window a strong odor came from inside. Very rude and unprofessional kids work their. I ordered 20 dollars worth of food and drove off because they dont deserve my money. Avoid this place at all costs read more

This location has horrible service. Everytime I ask for sauces they dont give them as if they didnt hear me. They skimp out our fries and jalepeno poppers. Every time I go i have an issue. The employees there dont treat there customers the way they should. I recommend management retrain they're employees the right way or get new ones. read more

How many times have these neolithic punks messed up my order? At least one third of the time. It seems they only hire cro-magnons to work here. Universally poor service with an attitude sometimes, and I always see them moving slow as molasses even during a rush. I can't stress how often they mess up your order. A custom order is NEVER right. read more

I have been here so many times. There aren't a lot of choices in Fallbrook so we usually get Carl's once a month. The staff are always rude. The food is always overcooked or cold or in today's case, both. They can never seem to line up the bun with the patty and cheese. The meat is always hanging off the bun. They either drown the burger in sauce or use a drip. No in between. My burger today was cold, chewy and dry. If you want a good burger, go elsewhere. This was the last straw for me. read more

Just to clarify, this review is about the Carls Jr. that also has a green burrito there. I assume it's this one. If it is, don't go here. I've been here 3 times (late at night since not much else is open), and I would rather go to McDonalds or Jack in the Box. 1st time here, I ordered fries and a super star burger. Fries were cold, burger had no cheese. 2nd time here, got a california burrito. The meat was overly salted, and VERY chewy. Felt really bad afterwords, and I'm pretty sure it was food poisoning. 3rd time here, got a 1/2 lb western thick burger. Got a normal western burger, with barely anything on it. 1 piece of bacon, and a VERY small drop of bbq. They charged me for the thick burger. Do not go here. It is a waste of your money, and you would be more satisfied with rice cakes. The service MAY be better during the day, but I'm still going to recommend going anywhere else. 1/5, only because I can't give 0. read more

Ate there today and the food here is just so subpar I can't even give it 2 stars. Soggy buns, tasteless burgers, horrible fries, shakes are even subpar. Soda machine dispenses more carbonation than expected. Large restaurant but not a lot of clientele for a reason. read more

Second review in 3 days for fast food bugger joint. Now, Carl's Jr. Is what is and their burgers are pretty tasty. Every now and then you get a bun that can be less than desirable, or some limp frys. And nobody likes a limp fry. 10:00pm on a Monday night and I'm starving. Drove up to the menu machine and was greeted in a polite sort of way, nothing to over the top and fake, just a guy doing his job. I had a question about the six dollar burger and was wondering if I could get the sesame bun instead. Well I know about every bun available now. I said something about frys and he ran that down too. I said I was from corporate and this was a test. Laughing , I drove on up to get my food. Fernandez was at the window as a pulled up and asked where my suit and tie was. Any way we chat a bit as there was nobody behind me. He didn't even get pissed at me for trying to give him exact change. Oh that's right , I used my card. You can go to Mac Donalds if you want change rage. Anyway, Fernandez A.k.a. Junior, Jr, can carry an intelligent, insightful conversation and get your frys done extra crispy. No pun intended, straight up talking just about frys. Again no pun intended. Keep up the fight for social interaction with people you just met. It's OK everybody stop hiding behind your mobile phone. read more

Carl's Jr - See my fry holding bench. Bam! - Fast Food Near Me - Fallbrook, California

Just got my drive thru order and I got a 4 dollar meal deal. And a chicken sandwich. We'll they didn't put the chicken sandwich in. Still managed to charge me but no I didn't receive when I had payed for. I then went back inside and they treated me like I hadn't been there and the young Mexican guy who is the shift leader said he would look into it but then he just started helping other people. I didn't want the rest of my food to get cold so I left after waiting for a few minutes. I think it's just standard that if you work at carls jr you need to have a horrible attitude and no hospitality. I will never go here again.... and I usually love carls but nope! read more

Placed my drive thru order and was stuck behind a car for 5 minutes listening to the employee argue with the customer about a missing cheesecake. I was very shocking to hear the supervisor at Fallbrook Carls argue with the customer and basically calling her a liar. I heard the customer say she had previously called in to let them know it was missing before she went back. Yep, could hear all of this while I was sitting in my car waiting to get my food. I finally got out of my car and told did Carl's supervisor it was unprofessional to argue with the customer about the missing food item, especially while she has customers waiting and stuck behind this car. I canceled my order and will NOT be back to Fallbrook Carl's. I don't know, but I would assume a cheesecake can't be more that $3, was that worth loosing my $20 order? To my point, would you drive back to a restaurant to get a missing food item if you didn't order and pay for it? read more

If I'm craving fast food In Fallbrook you can not go wrong with Carl's Jr. Inexpensive gourmet style burgers. Restaurant is clean, fast & great customer service. read more

I've never been so happy that Taco Bell has a long line. We were in a rush so we slid into the less populated Carl's Jr. line. I'm telling y'all I had a mental connection with this spectacular, beautiful, perky, thicccc jalapeño burger! I'm stuffed and satisfied for about 2/3 the price of Taco Bell. I've definitely got a new favorite for fast food. read more

(I'm the only person in drive thru and inside is closed) Went and ordered bacon ranch fries and a small root beer no ice, in the dive thru. Took forever to give me my fries (ok, fresh fries?) Not fresh. Cold and soggy. Sat and waited for my card to be given back to me. Walks away sat and waited for my drunk. Never came back. I left, went home to find the phone number. Called to let them know I did not want to be charged for the drink I never got, they told me I had to come back to get a refund. Drive all the way back and the manager was pissed cause I wanted my money back for something I never got. Finally got my money. read more

If it we possible to give a negative review, I would take away this star! This place is supposed to be 24 hour drive thru but this location sure as Hell isn't. My friend and I drove thru the drive thru 3x, yelled thru the speaker box, knocked on the doors and windows but ever came!!! I'm calling to complain to corporate!!! Awful service. If employees can't handle graveyard shift they shouldn't be working the hours read more

I ordered fried chicken salad to go for my lunch. I thought the salad was good until I saw pink on a chicken piece I started to bite. I already had eaten a couple pieces, but insides of the all remaining chicken pieces were pink. After my work I took the salad back to the restaurant and showed it to a manager. She said " I am sorry" in a mono tone. Then, she asked if I want a refund or something. I took refund because I don't know if I can trust their foods anymore. My daughters love their turkey burgers, but I am afraid to eat anything from the restaurant now. I feel that this restaurant can only exist because it is located in rural Fallbrook. read more

Literally stood at the counter while one of the workers counted her till... I understand when a person's shift is over and they wanna get outta there (especially on a weekend), but she didn't say A WORD to us. Not "one minute" or "I'll get someone to help you" or anything. The food was fresh, though. The service was just terrible. read more

Managers are rude, no thank you or you're welcomes or just basic customer service skills. Food quality is inconsistent. Don't support bad customer service! read more

This floor was sticky when I walked threw the restaurant but the service was quick and accurate with my order. Change your mops and use CLEAN water. read more

I used to work graveyard shift at the cvs right next to it and would come by on my lunch break every night and get the same exact double western bacon FRESH and i would get exactly what I asked! This was a year or two ago though. I went by some random night around 1 recently and decided to give it try again so I ordered what I always do but of course added if they could make the meat, bacon and onion rings fresh. Instantly the girl taking my order laughs and said yea sure sir no problem in a snobbyy way. It takes around 5-7min to complete a fresh burger (I know this because I used to get it every night for months before) and she comes back within 2-3 min and gave me whatever the hell they had sitting there for hours. Onions rings were hard as tits and the meat had absolutely no juice in it. F this place for life I'm forever heartbroken haha read more

Well don't come here early in the morning. Sat in the drive through for 5 min without anyone even acknowledging I was there. Then I go to take my business elsewhere and she the lady standing right at the counter. What a joke. read more

Went to Carl's on 2/1/15 at about midnight and regretted it once I saw what was in my bag. I ordered a chicken burger and the lettuce was a disgusting yellow/brown color, the fries I ordered looked like it was the previous day's leftovers. Will not be returning. read more