Absolutely horrible experience. The service was painfully slow, disorganized, and rude from start to finish. Employees looked annoyed that customers even existed, and no one seemed to know what was going on. The food was just as bad. Burgers tasted stale, fries were cold and soggy, and everything felt like it had been sitting out way too long. Definitely not fresh, definitely not worth the money. Even the drink was flat. The restaurant itself was dirty, tables weren't cleaned, and the whole place gave off a "we don't care" vibe. This Carl's Jr. seriously needs new management and basic quality control. I don't usually write reviews, but this was bad enough to warn others. Do yourself a favor and go literally anywhere else. read more

Hello this review is for Yazmin S. Customer service: 10/10 Polite: 10/10 Kindness: 10/10 Efficiency: 10/10 Goes out of her way: 10/10 Makes sure our order is complete: 10/10 Employee that makes this Carl's Junior Special: 10+! My favorite is the Avocado burger, messy but worth it, and for me it has a little kick. Flavor bomb. My husband loves the double bacon cheese burger. Messy too however so worth it. Yazmin greets each customer with a smile. She makes sure you are noticed and taken care of no matter what. I love Yazmin's kindness, patience, enthusiasm to make sure your order is complete and comes out hot because she works hard! If she gets slammed with orders you do not know it. She handles each situation with grace. We will only come to this Carl's Junior in Glendora on Grand because of Yazmin S. Knowing our order is complete and it comes out HOT! Yazmin S. Thank you for your grace, customer service, kindness you show to each customer. We will see you soon. * Please patrons who haven't worked in a restaurant. Please be patient with each employee. We do not know what they're dealing with. Please be kind. Kindness is free and it goes along way. To the manager: Great job in hiring Yazmin S. She is a fine example of customer service. 10/10. Thank you again.! read more

Carl's Jr - I love the Avocado cheeseburger Absolutely delish with a kick. Flavor bomb! Warning it's Messy. lol - Fast Food Near Me - Glendora, California

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I went to Carls jr and the drive thru service was amazing, the food was on point and i got it pretty fast it was around 2:30am when i vsited the carls jr at Glendora. They went beyond my expectations even tho its late at night. The guy that got my order was Axel, really nice dude i will definetly come by again! read more

Here at 1230 midnight and they have me waiting about 5 min, what's the hold up one car in line ? Dosent make sense. They need to staff Carl's Jr better in general not just 1 employee to make burgers and take orders read more

I would leave 0 but unfortunately it forces me to leave 1 star. Tonight I had the most unbelievable experience ever at this Carl's Jr. I tried the new icee strawberry lemonade freeze. As I got to the bottom of my cup, I noticed something odd in my cup. There's a huge piece of plastic. The employee who made my drink must not have paid attention or intentionally put this in my drink. I am completely flabbergasted! I need the GM, corporate, owner to reach out and make this right immediately! This is not ok!! read more

Carl's Jr - This is the piece that was in my cup! Check your cameras! Someone wasn't paying attention! Order number 174994 at 8:54 pm on 7/14/25 - Fast Food Near Me - Glendora, California

I have never seen a Carls Jr so old and outdated. Bathroom stinks and hand dryer doesn't work. There was no paper towels. Tables looks greasy. You would have thought you are jn a 3rd world country. Employees seem like they don't want to be there. Not coming back again. read more

If I could rate 0 I would. I stopped into this location as my first stop driving from another state. When I asked where the bathroom was I was informed it was for "customers only." These ladies had no idea that I would order a meal after using the restroom. Due to them talking down to me and classifying me as a non customer, I decided against eating here. It's truly sad that these people make $20 per hour guarding the bathroom key. Once I began recording, they decided to call the police. Long story short, I was being forced to spend money before being allowed to use their restroom. Both of these women should be fired. Since I was treated miserably, I will NEVER spend another dollar at Carl's Jr, again. read more

The service was great. I got 2 double western cheese burgers around 10:00pm and let me just tell you that those burgers where fresh. The fries were hot and crispy. They where cooked to perfection the onion rings had fresh onion no leftover soggy or stale onion rings, the patty was very flavorful and well done, the bacon wasn't hard it was cooked just right as well and the cheese was great with enough of the bbq sauce to make that burger for what is known for a western burger great job and thank you for an absolutely delicious meal!! read more

For being more expensive than other fast food chains, the quality and service is severely lacking. It took 5 minutes from when the person in front of me finished ordering to when they could pull forward enough for me to pull up to order. Then it took 7 minutes from when the person in front of me pulled up to the window to when they finally got their food. From ordering to receiving my order, i waited 15 minutes and there were maybe 4 cars in front of me. Then when I finally got my food, the fries were cold. The lady at the window was lacking good customer service. She went to confirm my drink, when I corrected her because she didnt say "diet", she rolled her eyes and was like "yeah". No "thank you, have a nice day". Just "here's your food. Here's your drink" all with attitude. Plus the layout is awful. Drive thru window is on the passenger side and the lady didnt help with bridging the gap. I had to park, unbuckle, and lean out the passenger window to get my food. Not a good experience. I don't care if it is the closest restaurant to my house, I will go somewhere else from now on. read more

If I could I would give a zero. They weren't ready to go and had to wait quit sometime. I ask if bacon can be very well done and was not even well done. People have to start really doing their job and paying attention. I come from customer service/ hospitality so for me this is unacceptable. No reason for someone not to be on there game. This happens a lot no a days. read more

Stood for a few minutes at register, the girl didn't acknowledge me , say anything she just kept doing her thing I made eye contact smiled at her and still nothing , the other girl at drive thru was helping someone but she ended up having to make the acknowledgment.. definitely we need some customer service refreshers in this location, not the first time I've seen this or been a part of . read more

Terrible service and attitude. Both bathrooms had leak. Would not recommend eating here.

Terrible service. The two working tonight were just completely absent. We placed an order on the app and ended up sitting at the drive through speaker for 5 minutes with no response. We drove to the window and they both came out of the back and the woman refused to acknowledge us until after she took the order of the person at the speaker. They hadn't started our order yet and told us they were out of beef and we had to get a spicy chicken sandwich instead of a burger. She then grabbed two that had been sitting there and put them in our bag. read more

Walked in to see two guys dumping ice into the soda machine then using their bare hands to spread it around ,,bugs that only appear when things are sticky are flying around the counter and then they both disappeared into the back and never took my order ,,who knows what the food would be like, except TAINTED with bugs and dirt from unwashed hands ....disgusting,and the constant smell of puke in the drive thru for a year ! Only can hope they just close this shithole !!!! read more

I should've looked at the reviews before I ordered it took my order 42 minutes to get here and it's only a 6 minute drive from where I stay. Once I got my order my fries were cold and my drink was pure carbonation.... read more

Fraud activity with the manager!!!!! She took my card and. Tapped it and I had money taken out of my account and I asked the manager she said my card didn't go thru !!! Never coming back read more

I had an amazing experience here! We had the pleasure of being served by Javi who was so kind and patient while taking our order. Our food came out very quickly and tasted amazing! Highly recommend promoting Javi!! read more

If they make your food correctly it's good, that's a big IF the person taking the orders could careless what you have to say, she's rude, misuses the coupons and refused to scan my app. I called to complain no answer EVER, I reached out to corporate and was told my complaint was sent to someone and they'd be reaching out. I reached out 4 times and NOTHING. read more

1.99 chicken sandwich usually hits at all locations but not this one they overcooked it and then barley put any mayo then tried to charge me for a side of Santa Fe I've been getting for free for 15 years. Never again at this location read more

Waited far too long in line to get the food. Paid for a double, they ripped me off and only gave me a single. They gave me back too much change when I paid them, and now I regret telling them about since they stole money from me. 100% robbery, tempted to file a police report because this location sucks. The management sucks, the employees suck. They stole money from me, they are thieves. read more

Amy has attitude when I came for a spicy chicken sandwich they are always out as well ive come to this location more then 5 times this month and a few last month and they never have them im over this store I now will not eat here false advertisement on there deals and once again Amy was rude and gave me a false number for corporate do not eat here read more

Horrible no jalapeño poppers and my lettuce looked bad never again if I could leave a zero star I would

Workers at this location either hate their job, are slow workers, or management needs to add more staff! Took too long to get one damn order of chicken tenders in the drive tru! And on top they messed up on my order! I was supposed to get 5 chicken tenders and they gave me four read more

Carl's Jr - a hand holding a box of fried chicken - Fast Food Near Me - Glendora, California

Alondra has to be the worst employee not only was she rude. Hung up on me I asked for the corporate number and declined to give it to me. ! I was able to get the number through a different store. I also submitted a complaint form. I need my money to be refunded! I will not stop until Carl's Jr corporation does something about this ! I understand working in fast food is not the best ! But if you don't like your job find something better. Your job requires customer service! And that's something you need to work on Alondra. read more

Great customer service. We went to Carla on our way to universal studios, when at first we had trouble hearing the speaker but Jorge the worker at Carl's Jr was quick to help us and get our order taken. My husband is always a complicated man when he orders his food. But Jorge was so patient and understanding. I honestly believe he needs to be recognized for his hard work. Thank you Jorge for starting our morning great. Hopefully your company appreciates you. Rock star read more

Carl's Jr - Carl's Jr - Fast Food Near Me - Glendora, California

This Carl Jr constantly leaves out orders of fries and they don't listen to what you say. I order a famous star with the meat, lettuce, and add bacon they always mess it up no matter what, I'm wondering if I go inside if it would be better experience, but I doubt it. read more

Maggie is honestly the sweetest person she made this drive through experience so easy and recommended items thank you Maggie

Picked up a Super Star with Cheese, and Fried Zucchini today. The burger was good but left me wanting more! To me it looked like they shrunk the burger, it felt smaller in my hands than I remembered. And, normally when you have a double patty burger it is more than enough for most of us. The service was good, and the workers behind the counter were friendly. Not busy at all with only two to three other customers inside, so it was quiet, almost too quiet. read more

I'm so disappointed this location never has anything! They never have condommens and when they do they only offer you one then you would literally have to beg for another. Now they don't even have ice cream to make milkshake. I ordered the western bacon cheeseburger and supposed to have onion rings yet I receive crumbs. This is the worst Carl's Jr. I have ever been to!!! (Ps. Would have gave zero stars but I guess you have to post with at least 1 star) read more

Carl's Jr - Didn't even touch my criss cut fries before I got home and western cheeseburger with so-called onion rings. - Fast Food Near Me - Glendora, California

I decided to give them a second chance, but they are clueless here. They need better staff. I need somewhere reliable and quick during the lunch hour read more

Good food and good service! You can never go wrong with CJ's!! I usually order the Western Bacon Cheeseburger and Famous Star with side orders of onion rings and zucchini! read more

This is the nastiest Carl's Jr I have ever seen dirty old. Yeah I turned around and walked out nope not gonna eat here. Also noticed when I was pulling out their drive through the pick up window is on the passenger side. What the holy guacamole I have never seen such a thing. read more

I came in this morning to order a quick bite. Not only were they rude to me but they didn't want to give the restroom code to a customer. I stood there for a while to get my order taken and they weren't busy. Probably short staffed so I understand but when my order came out I asked for condiments and the lady rolled her eyes at me and tossed them in my bag. Such a hostile environment won't be back. Hopefully they change their management ASAP. read more

Carl's Jr - a cup of coffee and a paper bag - Fast Food Near Me - Glendora, California

They were telling customers they were closed even though there were workers on shift, someone should look into that. Could be employees not wanting to work. All the customers arrived at 10:20pm read more

Worst Carls Junior there is. first time had a burger, and the lettuce was bad. This last week, went twice to order a fish sandwich and spicy chicken sandwich, the did not have the fish or chicken. they need to new managment. read more

I live right down the street so I come here occasionally. Good customer service especially Carmen. Food is good as well.

I can't understand the person who is in the vox, and also the drinks has so much water

I finally had a chance to try Carl's Jr. new vegan Beyond Burger. I ordered mine with no cheese or special sauce and asked for ketchup and mustard instead. I did ask an employee if they cook their fries with any of their breaded meats and she said fries are cooked in their own fryer, so you can make it a combo. I've always liked the Beyond Burger so it's such great news for those who travel a bit to have a restaurant chain that is nearby. Also, it's a bit less expensive than a sit down restaurant so that's a plus. The only thing I'd love to see are vegan sauces and cheese. But for now, thank you Carl's! read more

Carl's Jr - Yes, Beyond Belief! - Fast Food Near Me - Glendora, California

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The first thing many people will notice about this Carl's is they have one awkward drive thru layout. When you pull in the passenger side is closer to the service window. It's usually the driver side is closer to the window, a first for me in all my years I've never seen this before. Now that is out of the way I went inside to order a oreo shake and that wait time was long. I was standing there for about 10 minutes waiting for my shake even though it was moderately busy. They take their sweet time to make your order here. At other Carl's, or fast food places, they usually make it there on the spot since it's one item but over here the cashier was just walking around the back. If ya decide to come here bring your patience and a passenger because they take their sweet time here and you'll have someone to talk to while you wait. read more

Carl's Jr - oreo shake $3.99 - Fast Food Near Me - Glendora, California

Avoid this location like the plague. Been here multiple times for a late night vanilla shake as to which I've been disappointed multiple times. "Sorry we no have banilla shake". Get real. The best thing you have there is the shakes and you failed to even provide those. read more