We enjoyed the burgers at Carl's Jr. Our norm was the Famous Star, with cheese. Then, a bit after the covid garbage, every burger arrived cold. We gave it about four tries, figuring we caught them swamped or something. After the fourth try, it seemed apparent luke warm burgers were the norm. At the price of burgers now, I don't think it unreasonable to expect what we get at other places - hot off the grill burgers. We quit going about a year ago. Then, when next door, shopping for plants, we saw the sign for a special. It said we could buy one Famous Star and get one free. We'd never taken advantage of any of Carl's Jr's specials, but thought we'd give it another try. We ordered a Famous Star in a combo, after asking if the "get one free" special applied. They said it did. The bill came to $15.09. With tax, $16.40. That's one hell of a lot of money for one combo and one burger, with just water, via the "get-one-free" special. I photographed the menu, which says the prices for a Famous Star are, under $8.00, under $10.00, and under $12.00. So the Famous Star combo should have been $12.00, at most, plus tax. Accordingly, with the buck extra for the BOGO burger, we should not have paid more than $13.00 and tax for our meal. At least this one was almost hot, but, in the end, Carl's should consider trademarking the name Bottom of the Barrel, if it wouldn't start a battle with Cracker Barrel. read more

i ordered a plain hamburger from here and when i got home the whole hamburger was soaked in what appeared to be some kind of hot sauce. was not making the drive back so i threw it away. not sure why you guys thought it was a good idea to dump hot sauce on a plain burger but i think someone should be fired over that. read more

Carl's Jr - 2804 W Kennewick Ave, Kennewick, WA 99336 (5/5) Stopped by Friday evening and ordered through the drive-thru for a quick bite -- it was a great experience! The cashier was very lovely and kind, service was fast, and the food came out fresh and tasty. Genuine kindness and great customer service go a long way -- I'll definitely be coming back here soon for another bite. read more

Really great experience came at 1:30am, due to Andrew he had great customer service and did an amazing job thank you to Andrew I will be back due to the experience from him! Amazing service! read more

Great Service!!! They were nice and quick... we spent over $60 for a normal fast food lunch and there were no prices on the drive thru menu. Unbelievable! read more

Carl's Jr - Receipt - Burgers Near Me - Kennewick, Washington

I want to give a big thank you to the manager Jana when I go through the drive thu late at night she's always very nice up beat and always make sure my food is made fresh and hot thank you it makes the end of my much more enjoyable read more

Ok....I know....but still. The BEST fast food burger period!!!! The 6 dollar burger is worth every penny. Big, fresh, hot, crunchy lettuce and red onion. Yummy stuff. Great service, friendly manager. If you're worth it...eat here. read more

Went through drive-thru tonight 2/25/24 order was taken by Mia great customer service very friendly & such a positive attitude. Jesse & Dawn read more

The gentleman taking our order was fantastic! Very pleasant & he got our order correct! However, the franchise owner was in the eating area on is phone (on speaker) talking to someone about the financials. It was NOT APPROPRIATE! He needed to go sit in his car or go to a back office! It's sad that I left the restaurant knowing the amount of money they made per week! read more

Came in to simply get a water. The girl working was very polite when I asked her for a water. She offered a medium cup, and I asked if I could purchase a large cup and I would pay for it, no problem. The manager Eduardo had a HUGE problem totally freaked "lol" and started reprimanding the girl right while I was filling my cup up with water! That's when I stepped in and told "Eduardo" that I asked and purchased the cup. I told him I needed "WATER" an essential item to survive! And he tells me "you'll never get a large cup for water ever again" BIZARRE!!!! This dude is a weirdo bad vibes all around. His customer service was crap and he was mentally abusive towards the employees in front of me. Normally I have a great experience going to that Carl's Jr. during the day. For lunch or whatever. But after tonite, never again. Ps the water taste like shit! read more

Friday 2/18/22 I got the biscuits and gravy where they put the gravy in a coffee cup end up getting food poisoning been out of work for two .. never going back !! read more

Look I get it you are short staffed. But a cheeseburger with NO patty? And when we went back in to say something they gave us a refund on the burger but took the burger back. Which is actually against health code regulations. They probably took it back to give to someone in the drive through because we did not take a bite out of it. Very disappointed:( read more

Carl's Jr - a person holding a sandwich - Burgers Near Me - Kennewick, Washington

Always a pleasure to have a meal here. I just wish we had a few Carl's Jr. In the Seatttle area. Great food at a reasonable price. read more

Bacon Guacamole Burger I had order this today 7/23/2020 they gave me my wrong order I don't live in this area I'm from LA I pay for the right thing but I'm driving and eating and I got the wrong item like wtf plus my extra hamburger I ask for the family had a bunch of mayonnaise like really more then 3/4 of full spoons who does that. Good service but bad items. read more

Carl's Jr - a box of black angels beef - Burgers Near Me - Kennewick, Washington

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While I'm not the biggest fan of fast food restaurants Carl's Jr offers good quality food at decent prices, I totally recommend trying the guacamole burger, it is totally out of this world! This restaurant may seem to be more expensive than McDonald's or Burger King but it is IMO well worth the extra money. read more

Clean, good hot quick, fast food! We were pulling a trailer so needed a place to get in & out of quickly! It serves its purpose & was good & hot! Added bonus!! read more

I just went through the drive thru while traveling. The line moved fast and my order was correct. No complaints.

We used to come here at least once a week. At first, it was great, but seriously, the last several (5+) times we've been here, it has been awful. We order low-carb burgers every time, which come lettuce wrapped. Lately, we've had terribly BURNED burgers more than once, missing cheese more than once, and SWEET pickles instead of dill pickles more than once. Anyone who knows about low-carbing knows that sweet pickles are a no-no, as they are empty carbs, so imagine our surprise and emergency regurgitation as we tasted the alien intruder in our burgers. Not cool. These are 4 dollar burgers, mind you. It sure is frustrating to get home and discover we got ripped off. I think we're done with this location for a long while. Fortunately, we discovered the Jack in the Box in Richland in the Winco parking lot does burgers without the bun much better. Goodbye Carl's. read more

Used the bathroom before ordering. There was an employee also using the restroom who very clearly did not wash their hands after using the urinal. I do not want to eat food prepared by someone who didnt wash their hands after holding their dick. We left. Teach your employees basic hygene and food handling. read more

Stopped in for the first time while on a roadtrip to Portland and was pleasantly surprised. Got a free Big Carl with a Big Carl combo via coupon. An inexpensive lunch, "better" and cheaper than 5 Guys (perhaps an unfair comparison) and someone remarked the fries were the best they'd had in a while. Fast service. Friendly. Definitely a great deal when coupons are available. I'd recommend to a friend. read more

This place is so rude they keep hanging up I was just asking their hours. Now I'm going to drive there to see if they're open because I'm hungry it's 1am and it's the only thing 24hrs. would've been nice for Them to have a little respect. read more

What is the deal with this place. Two large signs out front say open 24 hours, one sign at drive thru says open 24 hours. I went last week about 3am and got a robotic voice at drive thru that no orders are being taken they are prepping for breakfast. Two days later I went earlier, about 2am and the whole place was dark and shut down. I tried to call during the day, no answer. Don't think I will be going back. read more

For a franchised, fast food burger restaurant, I thought my hamburger was quite good! Decent sized patty with charbroiled flavor, good tasting toppings, I was happy! read more

Terrible service, food is good like always. The server was short and not friendly at all.

Dirty bathrooms. If you are stopping in the area to grab a quick burger and use the restroom while on the road this is not the place to go.

Well the thing is I saw santana here a couple of weeks ago like does he work at both stores ?? He is usually at the one by the mall

I don't what it is, but Carl's is good. Something about getting a "Six Dollar Burger" for $5.

Carl's Jr is over rated. The burgers are dry and I have always hated their commercials. If I hate your commercial, then I wont shop there.

I used to love going to Carl's Jr. But this location has really gone downhill in recent years. The woman who took my order was rude and disaffected. She got my order wrong twice (it was very simple--a fish sandwich and a large coke zero). The second time she returned she handed me a bag dripping with... something. I hope it was just soda. She didn't apologize or even offer a napkin, just turned around and started talking to her coworker (who was similarly unconcerned with this level of service). I won't be returning to this location. The Columbia Ctr Blvd location seems to have much higher standards. Avoid this one on 395. read more

Food was hot and they bring it to the table. Staff was friendly. Better than a jack in the box breakfast. Seattle could really use a Carl's JR. Get the pico de gayo with your burrito it's fresh and delicious. read more

Always great food. And today, exceptional service. The woman helping me offered me a water cup, I had a water bottle with me, but the thought was really appreciated. She even kept reaffirming that it was her pleasure to help me have a nice dining experience. It's a clean, delicious restaurant that deserves recognition. I'll definitely come back. :) read more

I like this Carl's Jr. and that is alot to say since I worked at the one on columbia center blvd in the early 2000's.My food is always freshly made [no leftover wrong orders sitting in the microwave like some places] and I always make ridiculous requests everywhere I go but it does not seem to bother them even if I do it over and over again.The staff is exceptionally responsive and courteous to everyone I see in here.The place is always clean and they are always busy.[not gossiping like some places] I have even called in about a wrong order [only one] and they gave me free stuff for my next three visits like fries bottled water and an extra burger.Very nice.Very friendly and the girls are sweet.I give it 4 stars for doing what restaurants are supposed to do:Giving you good hot food fast. read more

Ok...so I had a coupon for a free drink with a purchase of a Guacamole Bacon Burger (I've been craving bacon and guacamole for quite some time for some odd reason) from Carl's Jr. I was a little skeptical because I hadn't been there in years, and that couple years ago, I really didn't like their burgers. But to my astonishment, the bacon guacamole burger was absolutely delicious! There was just the right amount of guacamole, which has a little extra kick of spice (I'm not really into spicy food) and there was the perfect amount of bacon. I think it came with pepper jack cheese on it, which usually isn't my favorite as I am a cheddar girl, but it just put that finishing touch on the burger. The burger was juicy and char-grilled and it tasted amazing! I followed it with a side of chili cheese fries, which looked pretty good on the reader board when ordering, thought I would give them a try. I was in AWE! The fries had just the right amount of salt/seasoning and the chili and cheese topped them off nicely. Huge portion if you ask me. Although it was VERY delicious, I could only eat 1/2 of the burger and 1/2 of the chili cheese fries....luckily my husbands cousin was hungry and she at the other 1/2s. I will definitely be back! DELICIOUS! read more

Had gone to Carl's Jr. for dinner tonight. We live in pasco so it's a bit of a drive for us. We chose to go through the drive thru. My husband ordered the jalapeño thick burger 1/2 pound combo. I ordered the super bacon burger 1/2 pound combo. We got our food and drove home. We should've checked the food. We got home and we both received 1/3 pound cheese burgers. I was rather upset so I tried to call their store. The phone number takes you straight to voicemail. I was upset with the fact that we paid so much and got the cheapest item on the menu. I also enjoy food and when it's not what I'm expecting it's really disappointing. I can't stand mustard and the had quite a bit. I'm so frustrated they robbed us of our money. read more

This restaurant has gotten shoddy in customer service and safety. In the men's room in the handicap stall, there was a puddle of water that was laying there FIVE DAYS and the crew was told about it. They didn't do anything....I stepped in it and slipped and almost fell!! I told one of the crew memebrs about it and he got mouthy!! I told Liz the Shift Leader about it, and she acted "So fucking what??" The staff complain about the pay, the hours, and it's gotten to the point to where I WILL NEVER EVER go back to that crappy store!! When I told the crew about the water puddle, his reply was " Well, we're too damn busy and we can't do it right now." This of course was reported to the Franchise owner, and all I got was an apology. Nothing more. No "Are you ok? Can I do anything?" Just "Thanks. I'll talk to the store". NO wonder Carl's Jr is going down the toilet. Most of the good crew at this store is gone. They were treated very badly. Please have someone talk to the crew and managers. All they do is bitch and complain in front of the customers, and let me tell you, If I was the manager of the store, I would have said " I have stacks of applications on my desk. People need a job. If you don't like it here, perhaps it's time for you to part ways and I can replace you!" Will never go back there or any Carl Jr's again! read more

I might have picked the wrong week to visit , I mean then might have cleaned the store the week before. 1:20 pm the tables all dirty, floors needed sweeping , garage cans full. Mens room no paper towels, wife said no toilet paper in ladies and used seat covers instead. Floor filthy in mens room. Food as good as any Carls. My best guess , management don't give a chit. read more

Check your order before you leave the drive up window. Tonight the only thing correct about our order when we got home was the onion rings. The $6 burger came with onion when we asked it not, the two cheeseburgers didn't have double cheese as requested and paid extra for as shown on the screen, and the large fry was missing from the bag. Big disappointment. read more