Decided to Door Dash Carl's early this morning because a friend was hungry. It was an excellent idea. Carl's Jr was actually still open at 130 in the morning so we were able to enjoy a good, hot meal even at this very late or early time depending on how you look at it. We both had the hamburger with the jalapeno and we added pepper jack cheese. Wow. Very good. We went with the traditional fries and a large Mountain dew. Very pleased with the meal. It was nice and hot, even being delivered. Tasted really good and it was nice that they were still taking orders that early in the morning. It was a real blessing to be able to feed my friend something hot since she was hungry after a long day. I actually ate too. Very well worth the money. I will definitely order from this location again because of the excellent service and the good food. I enjoyed the food from Carl's more than I do from a lot of their competitors. Keep up the good work managers and employees. You definitely earned this good review. read more

Food is pretty consistent at the locations I've stopped in. Getting a bit pricey these days as I'd most places but seems a bit much for a chain burger joint. Enjoyable in moderation. read more

0 stars... I paid 14$ for a 5 piece chicken steip and got sum fucking fries or sum shit with jalepenos.... i expect a refund.

gave me the wrong order so I drove 20 minutes back over and the gave me the right order but with sauce (I always ask for no sauce and I remind them multiple times) then got a couple of tiny ass soggy waffle fries read more

I Like Carl's Jr has a good menu. Food is really good and I like the customer service Leo The Manager is great read more

Carl's Jr - Fast Food Near Me - Kennewick, Washington

I went to Carl's Jr. tonight with my son. We ordered ONE burger. Just ONE. A Carl's Jr. burger with NO cheese. We were the only ones in line around 9:45pm. No one ahead of us or in front of us. They had problems ringing us up and then said please pull forward and we will bring your food out. ONE BURGER! 20 minutes later after we see 6 cars go in and out my 13 year old son goes in and asks what is going on and they say "oh we forgot about you and we made it wrong here it is". He's like WTF. No refund, no help, nothing. What we recurved was a pile of garbage smothered in MAYO. I will NEVER go back! In all honestly I feel this was racially motivated. I'm disgusted with the employees! read more

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Ordered what I thought was a Prime Rib and Chedder Combo. Costs me almost $11. Got two patties that don't fit on the bun, and they not in the good way. The were the size of slider patties. It was quite pathetic. I would have been better off with a whopper. I would have received more beef patty any way. Dissapointed. read more

Carl's Jr - I totally got two little patties. So much better. - Fast Food Near Me - Kennewick, Washington

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Food comes out before we could sit down. Which is usually a great thing. But when fries are half warm. Cheese on cheese burger is cold as hell. Then we knew why it came out so fast. Asked it be warmed up so it could melt the cheese properly and was told they don't have a way to warm up the food. Wtf does that even mean for a fast food place not to have a food warmer. Microwave it I said! While we sat inside eating. We got the pleasure of hearing Cardi-B Bodak Yellow! No really. Bloody moves was just great! Never coming back to this place. It is what it ain't!! read more

This was a very bad experience. I ordered through the drive thru and was told after paying to pull around. I was okay with that because I ordered chicken so I understand it takes time. Weeeell... after seeing several people pick up their food from the drive thru area and folks just pulling up I thought dang I should've ordered some easy food cause I'm there for over 20 minutes thinking they must be busy. After over 30 minutes of waiting I thought I will go inside. The older man was casually cashing out other people who were in the restaurant so I waited longer, this man says are you missing something, I politely said no I didn't get anything from my order... he goes through the screen and asks a few times what did I order and says yeah I remember you but I deleted your order for some reason. He tells another man to put cheese on 2 sitting there sandwiches and he does and then hands me the bag. The food was smashed down and the cheese was cold and so were the sandwiches, the lettuce was soggy and green with lots of brown and onions??? A TON was smashed into the soggy flatten bread. I don't like wasting my money on crap food and crap service and I'm sure no one else does either so I just want you to know that if you're rich and don't care about your food this is the place for you but if you're like me and enjoy getting decent food for the money you spend then RUN from this place. I don't like wasting my time typing reviews but this place is really lacking any give a for service or quality. Good luck folks read more

Food was good, burger was good, fries were good, but the real reason I'm leaving this review is because they accidentally charged us half the price of our meal, and when we pointed it out (because it wouldn't be right to just pay for half our food and say nothing), they let it stand. So we pretty much got a buy one get one deal on the two burgers we ordered. That was really nice of them. read more

Worst beyond meat burger ever! On top of that the rude cashier Victorina G was very rude. She over talked me , cut me off and even snatche my credit card from my hand.I'll never be back there read more

Carl's Jr - Worst Beyond Meat Burger I've ever had! On top of this, I received rude service from Victorina G. She even snatched my credit card. - Fast Food Near Me - Kennewick, Washington

Took 25 min just to get taquitos and fries that costed me 12$. Horrible customer service, gave my friend attitude when he was given food and not his milkshake questioning where it was. Overall horrible experience and wouldn't recommend going. read more

Great customer service at the window only. The person was very nice. Unfortunately, the food was terrible. The bun was hard and the lettuce old and brown. It's very disappointing they would allow this food to be given to paying customers. I regret not going to KFC. Unfortunately, after 5 hours of driving and back to the hotel, I was too tired to go back and get a refund. I called and talked to Sierra, the manager, to make her aware that the food is going out like that. She argued with me and said the food goes out fresh, made to order and when the lettuce sits a long time it will wilt. It literally sat 5 minutes. I don't think it takes a trained chef to see the lettuce in the pic is not good. She was very immature. It's an interesting parallel that the manager had an attitude & the food is bad. Tip to all, if you get food to go, check it before you drive off. Better tip, go somewhere else until they can get proper food out to paying customers. read more

Carl's Jr - Brown soggy lettuce - Fast Food Near Me - Kennewick, Washington

So I was in a hurry and I figured Id stop in for a burger. I ordered two of the "Big Hamburger", pretty much the most simple burger they make. Its not on the menu but its a burger with onion, pickle, ketchup and mustard, nothing else. And it took fooooorrrrrrreeeevver to get my food. The indoor portion of the restaurant was pretty dead and I guess there was some steady traffic at the drivethrough. Still though, like 15+ minutes for a "Big Hamburger"? Jesus dude, my car is out there depreciating on the lot. Fastfood? More like slowfood, am I right or am I right Perhaps it was a one time deal, Ill go back again... read more

Carl's Jr - the menus of the restaurant - Fast Food Near Me - Kennewick, Washington

I want to call out first and foremost, the paper towels were out in the men's room, and the bathroom looked like it had been quite some time since the bathroom had been cleaned. Um...eww! The food here is consistently good, and they have quit interrupting as I am ordering in the drive thru, so kudos for that. I think it was some way all Carl's jr employees were trained because it used to happen at all locations until I called their 800 number and told them to knock it off. Several times. The employees have always been friendly, which is nice. I think Carl's jr is also too expensive, but almost everyplace is any more. I do think it is cool they bring the food to your table. Nice touch. I also love the fact they are combined with Green Burrito. The salsa bar very frequently finds its way onto my Famous Star. Fresh cilantro and pico hooks a burger UP! In short, I may not go out of my way to go here but I don't mind stopping if I am close read more

I ordered 2 California classic burgers and they literally just slapped them together like a scene from a cartoon.

We stopped late in our way to Seattle and got chickens sandwiches. They were cold, the bread was stale and not edible. The service was less than average. That's the last time we eat at a Carl Jr's read more

Tge workers there are RUDE. One of the girls there got my order wrong and i went back to ask for the right burger and she was being a complete bitch and told me to go to my car. Everyone that went after me got their food first and i ended up getting my food last. If i could give it zero stars i would. read more

I got a short break from programs at the nearby Convention Center and found this Carl's Jr. just around the block. No big streets or traffic lights to navigate. The food was really good. I got a yummy chicken and bacon sandwich. Medium soft drinks were big and refillable. They staff kept up with a busy convention crowd. They had Spanish speaking staff for other customers. Carl's Jr. is perhaps the best food for the money of any fast food chains. This one was as good as they get. This restaurant is barefoot friendly read more

I recently visited this establishment and the drive thru guy was amazing and kind and quick I love coming here he always seems to be their when I go he's a young Mexican boy kinda chubby lol but he's a really good worker!! Santana is his name my bad son read more

We've been to other Carl's Jr's before, and haven't been disappointed. So yesterday we went, we were the only customers there, and they managed to give us truly terrible food, and even worse customer service. I asked for a bunch of extra ketchup, and got three. Whatever, the manager there obviously doesn't care about repeat business. read more

Carl's Jr - Worst Chicken sandwich ever - Fast Food Near Me - Kennewick, Washington

I went to Carl's Jr. last night location 1026 N. Colorado st., Kennewick wa 99336 at 7:30pm April 5th 2020 ( which was last night) I ordered via drive through and after completing my order I was advised to go park in front of the store and await my order. So I did as advised. Mean while I thought it was kind of weird so I started recording the incident via cell phone. While waiting for my order another when one of the crew members comes out and hands my order to the Other customers ( their in a white pick up to the right of my vehicle which would have been the car behind us. I signal to the crew member to check the order before passing it off be seemed a bit confused as to whom to give it too! However, he failed to do so and just hands the couple my order. A few minutes later he comes out again meanwhile the couple have clearly gone through the contains of the bag rolls it up and the top wrinkling it but not flagging the staffer down to advise him they've gotten the wrong order. So he carries on and goes back in. He comes out with another order goes straight to the White truck again and goes to pass them yet another order without asking. So I yell from my vehicle surely you've given my order which would had been the first one. So he asks for the order back from the couple and reaches out to hand it to me; I said no thank you and perhaps wearing some form of protection like gloves would probably be wise to be wearing handling food at this Stark time as covid -19 is a very serious Illness that doesn't leave much time for its victims. He says ok ok, and then goes inside with the back not even 2 minutes later after standing in the lobby which I can actually see him. Returns and hands me the bag and assured me it's a completely different order. So he reaches into my vehicle and says it's your order I again tell him no thank you and he's lying as I just saw him stand and wait with the same bag in hand along with the same grease stains and same balled up bag. He then says I changed the order but I advised him that first no one is clearly wearing gloves and secondly he gave my order to another car which it sat with them before he even noticed it wasn't their order, at this point mark the manager said I don't do complaints via drive through you'd have to come in the store I said why I don't want to come in being the reason I'm taking drive through. He said I must, - I again told him why I don't want to come in just give me a refund he said I'd have to come in. So I went inside my company insisted we get food and not our money back I shared with them to be quiet and I'll tell them when the approach so of course I did what my lady asked of myself. But not before advising them all to put gloves on I saw a total of three staffers manager mark himself a and a line lead and a front end / window register cashier ( being the young man who Initially Messed up the order. So I ask to speak with a manager this is when I learn the manager on name was mark the same person who said I was complaining about my order. So I tell him his staffer was being deceitful and actually putting myself and the public at risk of exposure from contamination of the covid-19 virus. At this point he said well just redo your order but we're busy sorry and I started thinking he must be seriously ignoring me. I ask for corporate number as a way to signal hey I've done all this joe might as well give me the number to his owner. He finally gives in and yells at the kind what the hell were you thinking. The staffer then asked him does that mean you're going to send me home after this meal. Manager mark said yes. Unknowingly to them I waited outside cause I wasn't feeling like heading homecoming e until I spoke with someone concerning maybe shutting the restaurant down for the night and caught up with the situation and went through the proper steps to insure this restaurant isn't being more a liability then essential service. So I call the number of the owner and didn't get him so I left him a voicemail message at the 5037520820 number supplied at 8:30pm. I advised this guy of what happen and asked if there was anything he would like to do or say to me like anything considering I've now been at his restaurant for a hour for a $20 Dollar purchased. However if you get a glance at their DVR for the corresponding time and dates you'd be very alarmed at their behavior, service and definitely their deceitful methods they call essential read more

Carl's Jr - Proof of my worst experience with fast food at Carl's Jr. 1024 n. Colorado Kennewick, wa 99336 location. - Fast Food Near Me - Kennewick, Washington

It's Sunday morning. You're hungover, and the rest of your group is REALLY hungover. You just got burned by a shitty "breakfast" at the Roaring Start "buffet" at the Red Lion. Everyone needs something greasy to lubricate their system after a night of debauchery. You're in Kennewick. What do you do? If you're desperate, you head to Carl's Jr, which is easily a step above your average Mc D's. If you're really lucky, you find a Carl's that has a Green Burrito in it. If you're smart, you just keep driving until you find something healthier. But who's ever that smart in this condition? Not you. Not me. Easily the best thing on the menu at Carl's, or any other fast food joint, is a soft drink. Especially when you're feeling the morning-after burn. Barq's for me, thanks. Then there's something about fast food breakfast that can really hit the spot. That is if you arrive before 11am. We got there at 11:04. Awesome. Against your better judgment, you decide to go with a 5-pack of the crispy ground beef burritos from the Green Burrito half of the establishment (like there's any separation beyond the different colored menus). That sounds like a winning way to start the day. 5 ultra-greasy hot pockets the size of large Jalapeños filled with a finely ground meat product and taco-seasoning-y sauce and deep fried. Yup. Breakfast of champions. I can say with conviction that if you experience the scenario just as I did, it will, at least momentarily, make you feel better. As for what happens down the road (literally) on your 4-hour drive home, I can't be as optimistic. This being the tri-cities I could make some sort of 'nuclear'-laced reference/comparison, but that would seem trite. Suffice to say, it's a little bit of both good and bad. All in all, the fact that a Green Burrito attached to this bastion of processed foods is enough to engender a 3rd star from me (of course this is a relative star in relation to the other nearby options). Should I face another desperate hour in the Kennewick metroplex (god help me), I would do this Carl's again. read more

December 20, 2013 Dear Carl's Jr. Human Resources Management, Yesterday I submitted an online customer satisfaction survey wherein I detailed my appalling experience at restaurant 1100141, located at 1026 N. Colorado, in Kennewick, WA. This is a follow-up to that less than glowing survey. As I described in the survey yesterday, I had been in the restaurant on 12/19 for lunch when I witnessed Mgr. Robin behind the counter and angrily shouting at employees in full view of the customers at the counter. At one point, addressing an employee as "YOU" instead of by name as if to say "you, unimportant person..." Then I watched as she slapped her hand down on a stack of food wrappers, gather one up in a crumpled ball and throw it at one of the employees while continuing to berate them in English and some Spanish. I hope you will agree with me that admonishing employees in front of others, shouting at employees, shouting in front of customers and throwing objects is neither an acceptable management style nor a behavior that should be condoned from any employee of the organization not to mention a person in a management position. Reflecting on my experience of yesterday and understanding perceptions can be misleading and that what I witnessed might have been mere playful banter between crew mates during the lunch crush; I decided that in fairness I should simply ask someone who works there; "What is your opinion of your Manager Robin?" So, today during my daily morning coffee stop on the way to work, I solicited a confidential conversation with a member of the crew whom I have come to know over the last several months of daily patronage to the restaurant. After hearing what they had to say, I wish to further elaborate and convey to you that my initial opinions and observations were not only correct but are strongly shared by the employees that work under her. Regrettably, everything I feared about this manager was immediately evident from the expression of utter dread on the face of this employee. I was informed that she was extremely "difficult to work for" and was not well regarded or liked by the employees because of her lacking people skills and intensely abrasive management style. And, I was told they felt helpless in their misery because Robin was always careful to "cover all her bases" and because she was very "tight" with the Regional Manager, Rod. I elaborated to this employee about how I had recently had an unpleasant experience with Mgr. Robin myself over the price she attempted to charge me for my morning refill on coffee and how she was visibly angered when I pointed out to her the "Refill" button on the register. I was then told that they could no longer offer me a refill price as they were instructed not to by Mgr. Robin in a note left for the crew. Dismayed at this, and so as to absolve them of any responsibility for my intended action of furthering my complaint, I demanded to see this "Note" on the grounds that I wished to see this sudden change in policy. The note was shown to me and I proceeded to take a photograph of it. This note from Manager Robin and allegedly written per Rod, (with no less than six exclamation points as if to convey some sort of "or else" ultimatum) orders the crew to no longer offer a refill price for coffee beverages and further goes on to abolish the practice of allowing customers to come in with their own cup for refilling. Certainly, I do not argue the right of Carl's Jr. to regulate the prices of their products as they see fit. But I can also spend my money as I see fit... I am deeply dismayed with the draconian methods and lacking interpersonal skills of the store management when it comes to their employees. And, I sympathize with those employees who feel absolutely helpless in their plight because they believe the Regional Manager is biased and has too close a relationship with their store manager. Therefore, as a consumer, I reserve the right to not do business with an establishment that fosters this kind of behavior. I can also spread the word of my experience through the countless social media and restaurant review sites until change has been enacted. I believe in my heart that Carl's Jr. is an outstanding organization and a model of the American success story. But in any large organization there can be those who tarnish this reputation little by little and somehow still remain undetected. I invite, dare I say challenge, Carl's Jr. to fully investigate my claims. Review the security camera footage for 12/19/2013 from 12:45pm - 1:10pm and you will see clear evidence of the behaviors I have described. Interview the crew members individually and in private so they may feel free to give their true opinions of the manager they work for. Sincerest Regards; Richard V. Whaley read more

Ordered the beyond burger. They gave me an actual hamburger. Server was giggling as they passed the order to me which let me know immediately that this wasn't going to be the vegan burger, I wasn't wrong. Upsetting to say the least read more

Extremely surprised at how awesome this burger looks and tastes! It was incredible. The fries were also extremely fresh and the staff was super nice! Very confused why it only has 2.5 stars! Deserves at LEAST 3.5. read more

Carl's Jr - a hand holding a hamburger - Fast Food Near Me - Kennewick, Washington

I have stopped in here 3 times always in a bit of a hurry, always got reasonable service. The staff look alive and clean- that's a plus in fast food service./ My food was ok - normal fast food. read more

I went to Carl's in May and ordered about $30 in food for my family and I. They left out 3 of the items (Chicken Tenders, Zucchini, and Jalepeno Poppers,) from my order and I didn't realize it until halfway home. We were unable to come back due to us needing to head to the airport, but I called to let them know I needed a refund. They couldn't give me one. In 2019 you can't credit back a credit card from a same day transaction and receipt number?!? They offered to give me my items when I returned (sure, because they'll remember me right?) Contacted corporate and got a generic response of "management will get in contact." Never happened. Called back when we returned from our trip. Let a manager at the store know I could come get my items and or money/gift card but guess what? They have no idea what I'm talking about. Okay... so I get the district managers in phone number, James. James isn't calling me back. A few more calls to corporate and they tell me that can't do anything, and that management wrote that they did in fact contact me and left messages. I asked for the phone number they have on file, and it was correct so I know this is a lie. We are now in July, and Another call into District manager James this morning leads to yet another unanswered call and voicemail. Long story short, this Carl's Jr. Ripped me off and I won't shut up about it until I get my money back. read more

Surprisingly good food and service overall. Chicken strips are awesome. Fries really good too. Their burritos are not bad and I like the salsa bar... That having been said, the salsa flavor is only so-so (I think they could do better), but heck, they have a salsa bar and that's friggin' cool. Their tacos are not that great (especially the chicken tacos)... so just pour on more salsa from the salsa bar. Ok, now they're a little better. The shakes are pretty good. Much better than the typical McDonald's-style fast-food variety. Not a big fan of Carl's stupid advertising; Hot chicks shoving massive sized burgers in their faces. LOL Hey, nothing against hot chicks, but seriously? Last time we walked in, there was this life-sized cardboard picture of an anorexic model in a skimpy bikini holding a hamburger (no other labeling at all, by the way). Really? How is this supposed to help? I don't even remember what the dang burger was she was holding. LOL I eat at places because the food is good, not because nearly naked people with barbecue sauce on their face tell me to. I'm also not sure I want my kids seeing that when we go eat here.... Wait a minute... I don't have any kids yet. But still. ;) Every time we eat here, I'm always noticing these large posters of people shoving (and I mean shoving) food that barely fits in their face. You see the sides of their mouths all stretched out.... It's a little gross and stupid. I guess it's their "thing" but it's just dumb as far as I'm concerned. I originally (and almost) gave them four stars... The staff are great and deserve it. The place has always been really clean when we've eaten there, the servers are friendly and helpful, and the food really is pretty good for the most part. Prices not too bad either. Four stars might be a little high for a typical fast food joint like this so I'm not quite gonna give it to them (it doesn't usually make me go, "Hey, let's go to Carl's cause they're awesome!", but they do try and they have enough of a variety done pretty well that they deserve a good deal of credit... but not everything is all that (the chicken tacos are not good - in my opinion) and, as I pointed out, the advertising we have to look at is gross and stupid, so they lose a star. I still really like the place and if you're hungry and you're right there, just go in. It's decent. read more

I give Carl's 4-stars because they are good for what they are---a decent fast food burger place. I'm a transplanted Californian and miss places like Carl's Jr. (we just need to get some In-N-Out Burgers up here!). Whenever I need my Western Bacon Cheeseburger fix, I always find myself sniffing around for a CJ's. :) read more

YIKES! If you are a late eater.... don't eat here.... They claim that they make it fresh? Hummmmm.... I beg to differ! The food was anything but fresh! Look at the Nachos picture.... Not good! read more

Carl's Jr - Don't eat late! Nachos are scary! - Fast Food Near Me - Kennewick, Washington

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The crisp burritos were small, and not crisp, the chicken sw soft taco was labeled as beef, and they charge for condiments. They get 2 stars only because they have good breakfast burritos, which they don't charge extra for the salsa. read more

Carl's Jr - Fast Food Near Me - Kennewick, Washington

I'm really a fan of their hand breaded chicken tenders. Amazingly good. Big juicy chicken meat nicely breaded and fried to perfection. Sometimes you have to wait a few minutes because they don't have them pre cooked. Some of the burgers are pretty good also but go for chicken tenders. read more

0/5, meat was dry and cold, the I Meme's were far and cold, the bun was decent, and there was hardly any barbecue sauce. I took three bites and I finally threw it out. Just worthless. Never returning again. read more

Being in the food industry I completely understand that wrong food orders happen... it's inevitable. My food order was wrong no big deal, when I asked for it to be corrected the attitude I got left me in disbelief that this woman is allowed to work in customer service. But people have bad days so whatever... I got my "corrected" food order and it was wrong again... when I had to park the car and go in I was confronted with a manager and she tried to argue with me about the order. She made me go back into my car get my receipt and tried to argue some more... like just please give me my correct food... I don't want anything free, I don't want coupons, I don't want a discount, I just want my food. Finally I get my correct burger and then ask for ketchup for my French fries. The manager (I assume the manager because she was wearing a black button up) gave me a huge handful of ketchup... like wtf... now you're being crazy. Do you really think I nee 20 packets of ketchup for one small criss cut fry? Again, I understand that things happen but the way that this situation was handled was ridiculous!!!! I just hope that when they go get food they are given the same respect they gave me! I give this place 2 stars because I have no choice to give the 1 and the other star is because regardless of the lack of problem solving, sustainer service, and people skills the food was still good. read more

Fun fact: the last 3 out of 4 times I've ever had food poisoning has been from this franchise. The o lyle other one was a taco truck using irrigation water to boil their beef. You want to make some easy money? Buy their chicken sandwich. Eat half. Give the other half to the health dept and your lawyer. Take a million easy in court. I'm sick and tired of nearly dying from their food. This is an embarrassing joke of a fast food restaurant read more

Shitty management. Manager is cold and rude. No thank You, shoved my card back in my hand, dropped off my food with no words at all. Needs to be fired read more

Was 1245am and they close at 1am.. Needed to get something to eat after a road trip.. The drive thru was super friendly and the food was surprisingly better than many other fast food joints.. Love their fries and the salad was fresh and crispy.. Only went there because it was the only option but now Carl's jr will be much higher on my list of choices.. read more

How do you if a burger is good? Let me tell you how to judge... oh wait, you have to actually receive it first. After asking twice, they finally provided the missing item for my youngest. I had the Jalapeno burger and it was warm and the cheese was not even melting. Place was a bit dirty. I'm sure you can find something better by the mall. read more

Been back here a couple times since the one on 395 started sucking. Haven't had any problems lately. Nice service and fresh food. For the time being, I'd recommend going to this Carl's over the other one. read more