No idea for the bad reviews, been coming here for years (about once a month), and the fries are always piping hot, staff is friendly, and rarely a line. There's lots of seating and a few TVs inside. Highly recommend their shakes, they're the best, I always get a super star without the bun and a large fry. While I don't recommend their ranch dressing, like most fast food it's not the best, but these fries need nothing! read more

Carl's Jr - TVs showing hockey games, clean seating - Fast Food Near Me - Norco, California

Ordered the Santa Fe chicken sandwich easy on the sauce asked for extra chili on it. This is what I got.(see photo.) nothing but a mushy mess two little drops of Ortega soggy soggy soggy! The chicken was so tough. I literally could not bite through it. Had to use a knife to cut the chicken. Just wasn't worth it! Had to trash the whole thing. Waste of hard earned good money. read more

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They made me pull to the front for 2 sandwiches .. with no onion line and one in the parking lot .. like you seriously can't make 2 burgers that are plain burgers at that .. and you got me waiting out front for 15 mins wtf is up with that ... and his attitude about it is straight ridiculous... this location needs to choose better employees and have better standards for production read more

Came again for breakfast, had the grilled cheese breakfast sandwich with a side of waffle fries. The sandwich was ok, a bit bland for my taste, added a lot of hot sauce to give it some taste, it was very cheesy though. I had my order through drive-thru, it was done is minimal time. Service is always great in this location honestly, staff are always smiling and friendly and that's the reason I will come back again. :) read more

Carl's Jr - The Breakfast Burger customized with no cheese - Fast Food Near Me - Norco, California

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Great food, clean dining room and bathrooms, great people working I got a couple of meatless famous stars with onion rings for crunch Excellent experience: this is an awesome Carl's read more

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Fries are always pipping hot! The staff are fast and have always been kind whenever I come in or go thru the drive thru. The app is worth having too! Note: I only go during "off" hours such as 11am, 2pm-4pm so there's no lines, so if possible I recommend these hours. read more

Nice ladies but this is the second time I ordered from the app just to find they didn't start my order until I arrived and had to ask about my order. Not to mention all the doors were closed when I arrived at 6:24 but they open at 6:00 a.m. read more

Inedible food. I ordered through the app which gave them plenty of time to make. It was so thoughtlessly and like hatefully made. I don't write reviews. It was that bad. Never again. read more

Never ready in the morning, drive through is awful. 6 am the drive through people don't take orders or their headset is off! Then when you get their attention no food is ready ! So i have to take my business elsewhere. Ridiculous prices for horrible services I'm done with carls junior I'll just go with a mom and pop shop who appreciates business ! And read more

Man, I didn't realize how bad Carl's Junior had gotten. The value for the price was sad. For over $7, we got 3 chicken tenders that amounted to what used to be one chicken tender usually. We $60 on 4 drinks, 3 sandwiches, fries, zucchini, and tenders. And while they're always a little more expensive, their quality always makes up for that.. but not anymore. We went back to return one of the drinks immediately.. the fries were terrible. The rest of it really wasn't worth the extra.. I don't know but it's just this location but wow read more

Burger wasn't fresh. Feels bad to finish this. Wish carls was better man. This the jalapeño western cheese burger. read more

Carl's Jr - Jalapeño Spicy Western Bacon Cheeseburger is not what I expected. Could t finish it. Dosnt feel fresh as well. - Fast Food Near Me - Norco, California

Great service and fresh hot food. Laura and Jesse Was the best thank you for your hard work. Store was nice and clean.

My daughter, grandson, and I went to this place yesterday. For a burger and fries for the grownups. Chicken Stars and fries for the little guy. I've never been a raving fan of Carls. But they always served a pretty good burger. Had that charbroiled flavor. Well, that ship has sailed no question. We ordered. It came to $34.33! What!! Oh well, my tastebuds were ready for some charbroiled yum. We waited forever. There was one customer other than ourselves. He ordered and finished his meal before we got ours. We got there first. Anyway. I was thinking that when we walked in--- I didn't smell the usual smell of Carls. You know - the smell of beef broiling. When we got our food---it was cold. But oh well. When I unwrapped mine - yikes! The cheese was just hanging off the side. Not even partially melted. Actually, not even warm. Even if it had been sitting under heat lamps. It would be semi warm. Nope. The bacon was limp and hanging off as well. It's had a weird look. The color was off. It wasn't cooked at all! The bun was hard as a rock. Since it took so long for us to get this culinary dream come true, I figured that since it had clearly been sitting, the sauce would have soaked into the bread. Making it soggy. Nope. The bread was so hard --- no soaking was going on there. I took a bite. Oh, my stars ( no pun intended)! I couldn't keep it in my mouth long enough to chew, and God forbid -- swallow. I had to spit it out into my napkin. I just couldn't do it. It had a distinctly sour taste. The fries were cold. They closely resembled strips of lard made to look like potatoes. Horrible! I was sternly scolded by the little guy 7 years old. Gramma, NO spitting out your food! Okeedokee. His stars were cold. His fries were a bit warmer than ours. He's 7 and couldn't care less. Ughhh. My daughters story was the samr. We both had the feeling that something was stuck in our throats. It was really nasty. And--- the cherry on top was that I got skewered for $34!! Clearly, I'm really not a fan of "Starmans" at all now. So much for that charbroiled flavor. The burger did have the broil lines. Drawn with Sharpie is my guess! read more

Wow. Just wow. Service was excellent. The burger was so good and fresh. The place is hella clean. I've never had this great of an experience at many burger places, let alone a Carl's. Kudos to the staff today. read more

the restaurant looks orderly.. nothing fancy. the burgers were great with all the fixen you could ask for. they were hot,and tasted great. i have had norco's best and carls was better tasting and l e s s money carl's jr. you rock read more

Husband found a "disinfecting timer" at the bottom of his bag. (It didn't look disinfected). The 2 stars are for the food because it still tasted good. read more

Carl's Jr - Not a disinfected disinfecting timer - Fast Food Near Me - Norco, California

Food was hot and fast. Very clean inside. And service was great friendly with a smile. Ana (server) really rocks it, great job Ana!

Every time I come to this location, I get asked to pull to the front and wait. No matter how big my order is...even if no one is in line behind me. They really need better management!! read more

I don't go here often but the times I do, I always get a spicy chicken sandwich. And let me tell you it's always hot, tasty, and overall delicious. The employees do seem like they don't want to be there which is why it's a 4 stars, but overall I would suggest this one if you're ever in the area! read more

The milk shake was like strawberry milk no straw no spoon needed , idiots "work " there! I if I could show you the the video! Fucked up a Famous Burger asked for no cheese extra lettuce and tomatoes, my dog is eating this! Had to pull out of drive thru and wait and wait and wait . On the flip side the onion rings were good. read more

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Walked in was greeted rudely by the cashier in a loud tone turned around and walked right out to go spend my money elsewhere

Love when there is no line and they still ask us to park in the front cause of the timer. Super annoying!!! read more

Carl's Jr - Loge when they still ask for you to park and they'll bring out your food cause of the timer!! Annoying! - Fast Food Near Me - Norco, California

I got food Poisoning from a beyond beef burger I had around 4 PM, it was a double patty so not sure if was done right. I've had 10 so far from this location but never any problems. I'm in the ER now because I can't keep down anything. read more

My order was taken relatively quickly and I went to the restroom to wash up. When I came back, my order was waiting on the table so they do get high marks for speed of service. The fries were hot and the soda tasted good. The problem for me comes when I get the Famous Star I ordered. I have a background in quality management so I tend to critique everything and this burger was no exception. When you advertise your burgers in pictures as bursting with tomatoes and onions and a juicy burger you should make sure your customers get what you're advertising. What I received was nothing of the sort and that is why they get 2 stars. I came here starving yesterday and I guess when you're starving, almost anything tastes okay. The reason why new burger places are able to break into the fast food market is because places like Carl's Jr. gets sloppy and churns out so-so burgers. A word to the management: Claim your page here on Yelp, start listening to your customers, and then start working on the quality; do this and you will see a jump in profit and revenue. read more

I'm not sure how they got an "A" health rating. We went through the drive thru, ordered, and pulled up to the window to pay. We watched the drive thru attendant grab an old dirty mop and start mopping the floors and then reached into his pocket for his cell phone. He used his phone for a few minutes before handling our food and handing it to us without washing his hands first. Didn't see his name. He was a younger kid, but maybe the Manager needs to have his employees review the food handlers course!! Disgusting! read more

I ate promo hamburger here, Double Jalapeño Cheeseburgers. The pictures showed a mouthwatering hamburger were the patties are the same size as the buns. Well, I got my hamburger and I literally had to open my hamburger to find two small patties. Not the hamburger in the picture. So I was disappointed with this location for cheating me of a proper hamburger. Shame on you or the franchise? read more

Not bad we had great service and everything was fine on point and the food was nice and freshly cooked

This place is the worst at customer service, Natanya(the hospitality trainer) is so rude this morning I waited 10 minutes until someone came through the drive through for her to realize I was waiting at the counter. Last time I come here read more

Been here a couple of times and the food is always hot and delicious ! They are remodeling at the moment but their service in drive thru is still amazing ! Def. recommend. read more

This will be the last time I come here. This has got to be the slowest Carl's around! They never open on time, and act like it's an inconvenience to do there job. Maybe they should look into getting new help. read more

Carl's Jr. food is always good, very large portions, really good milkshakes! When my husband and I had lunch here the restaurant was pretty empty. It took a little longer to get our food than I would have expected, but it was reasonable. My only complaint was that our booth was kind of dirty, the seat, especially. It was an OK visit. read more

Ate lunch here waiting for my car. It was okay. I mean it's Carl's Jr, my famous star looked like it was thrown together, tasted ok. Got the bacon cheddar fries and they were good. read more

There was only two employees working when we got there. The cashier was very apologetic about making us wait to take our order because there was a drive thru order who got there before us. Then the food arrived late, both employees brought our our and profusely apologized for the delay. In addition to giving us the food we ordered, they gave us complimentary desserts for the four of us. In the middle of us eating they came back and asked if we were missing/needed anything, and again apologized for the delay. They also offered to throw our trash away when we finished. It was the best customer we have ever received at a fast food establishment. read more

Went to go order two shakes tonight. After an extremely long wait handing the cashier the money through the drive up window he dropped all of the change. He stared at me for a moment and said I can't reach it. I looked at him and he said are you going to get the change, I said no I can't reach it it's under the car take it out of the $10 bill. We got the shakes one of them was so water down with milk I could not drink it dumped it down the drain. read more

The service is consistently slow. If raw meat is dropped on the floor they just pick it up and cook it and serve it to the customers. I dropped a box of raw meat on the floor and got in trouble for throwing it in the trash. Some of the sandwiches are made ahead of time and will eventually cool off.The management and employees use profanity with in earshot of the customers. It's not uncommon for the orders to take to long to deliver. The metal pans are usually cleaned with filthy scrubbers. The soap dispenser is in constant need of repair in the dish washing area. The employees play inappropriate music during work hours. This place does not require drug testing of their employees. For part time employees their is no benefits. Usually after people receive a promotion they quit.I worked there until I found a better job.The manager told me that she did not properly train me and so I had no chance of career advancement. I'm glad I left. read more

So I pulled up to the drive thru and it took a while for them to actually ask me what i wanted. i ordered the sandwich and they gave me the wrong type! then when they gave it to me opened it and it was basically two pieces of card bored that looked like it had been run over and a tiny cold piece of "chicken". i hated it. then after that i asked for some french fries but they said it was going to be a wait so they could make fresh ones! once they brought me the fries they were horrible. they tasted like old oil!!! they also gave me a broken straw with my drink........i do not like it anyway because when i was younger i went to the same one and i found a bug in my food! i would NOT recommend this!!!!! read more

Very friendly/professional service. Food is always hot and good for what it is.

Workers are rude..... makes you feel bad you came to order food as if you disturbed them. Very very slow service

I ate inside at this location. The service was okay, but my only issue is that they have their workers say "my pleasure" after every little thing. That's just stupid. I'd like a genuine reaction rather than some rehearsed bullshit their manager is trying since their customer service has supposedly been lacking. If I were a coworker I would hate that but that's just me. Whatever. Last time I ate here they took forever just for some small fries. SMALL FRIES BRO. read more

Went in for a Double cheese burger that was offered, and the pattys looked as though they were not regulation, i let them know and they were rude.. NOT GOOD! read more