I really wished I would have thought to take a picture of the sandwich I got this evening. I ordered one of their premium sandwiches, a half pound El Diablo, and when I got it home, it looked like someone had dropped the thing on the floor. The patty was dry, and broken into 3 pieces. The top bun and the bottom bun were smashed flat, and the burger even had a wrong ingredient , the funny thing was that was the only good part. The lone mushroom that was on the sandwich that shouldn't have been there. I called the store to complain and was offered a shake for my troubles. They didn't even offer to replace the sandwich I will no longer be going to this Carl's Jr. End of rant read more

Fast food is usually disappointing (forgotten items, order is wrong, etc.). However, Gage genuinely cares about the type of service he gives customers. I will drive out of my way to go to this location because of this great service. When I order my coffee, Gage pours in my cream and sweetner (not just thrown into the bag without a way to mix it together). There is always a final check before the order is given to me to make sure it is correct. It's the little things he does to make my family keep coming back to this location. When we drive up to the drive thru window, my kids always see Gage and yell "Yes!! It's the guy with the beard!!!" Thank you for the excellent service! read more

Way over priced for what's supposedly chicken strips. More like a couple of crusty chicken strips. . 0 for chicken strips. But 4 star for superb burgers. = 2 stars. read more

Carl's Jr - Are they selling chicken strips or chicken nuggets? My 5 piece is puni! I understand this isn't the place for chicken strips but still! - Fast Food Near Me - Rocklin, California

This my favorite place for fast food in Rocklin. I mean, sure, the burgers look strange sometimes, but it satisfies my food hole either way. They're also much quicker in service than most of the other Carl's around. read more

I'm giving this one a 5. No, it is not a traditional 5-star restaurant. But, in it's realm of fast-food places, this one is the tops in my area. The staff there is ALWAYS nice. And this place is CLEAN! Compare it to the other CJ on Stanford Ranch. You'll find it worlds apart. Please, thank you, thanks for coming, good to see you, etc... The food is prepared quickly for both dine-in and drive-through. And it seems that the food here is fresher than the other local CJ's. The variety of food is good, the people are nice, and the service is far better than any MCD's or JiB in this area. It is what it is, and it gets a 5! read more

I just spent $10 for my lunch at this location. I ordered the fish sandwich combo meal and chose the deep fried zucchini in place of the fries. I don't know which was worse, the fish sandwich or the zucchini. The fish, Alaskan Pollak supposedly, was actually dry and tough and the zucchini tasted like it had been deep fried in rancid oil, which I could smell as soon as I made my way out of the drive thru. I give this location 2 stars. One for the service, which was friendly and one for the diet coke, which was outstanding and ice cold, but that was the only thing good about this visit. I will refrain from this location in the future. read more

Wish I checked their Yelp page before hitting the drive thru. I got my order which was ALL stale tasting. The bread was hard, the hash browns tasted as if they were hanging around a really long time and the coffee was watered down and lacked flavor. Why won't yelp let me put zero stars! read more

I have come here about once a week for a quick bite for lunch. I enjoyed the Western Bacon Cheeseburger. I have started trying the Famous Star and can say I WAS really impressed, especially for fast food. However, the past two times its been awful. The first time I specifically requested no mayo, no onions and no spread. There was enough mayo to spread over a sheet cake. It was repulsing. Yes, they re made it but you could tell the Manager was having to tell the line cook several times. Today, I ordered the same thing except this time there was a stack of onions. I'm not sure if the line cook can't speak, read and understand or if they are screwing with me. Either way, I am not returning. read more

I can't believe I'm posting a fast food restaurant as I always thought they were "all the same" and how could ONE stand out I've another; we are talking "fast food", right? Well hit your brakes people... this Carl's JR rocks every time I visit. I'm not a huge fast food person but we all get in a pinch between shopping trips. And if I dare do the quick and easy, it's gotta be Carl's or forget it. That said, the food here taste like I'm at a full service restaurant and with amazing execution. The staff is low key but give you a great experience. Hit this one up peeps, just sayin' we all get the munchies once in a while and this will fill that need quick!! read more

RACIST. Extremely racist. I ordered fresh fries and I got soggy old cold fries I called Carl's Jr. and they said come back we will give you new fries. When I came back I got to the window and he said do you happen to have the receipt? I said what do u mean u just gave me these soggy fries ??? He said oh My GM wants a reciept ( he never gave me the receipt) I said can I just have my fresh fries already ?? He then snatched the old fries out of my hand and gave me the new fries then he said okay bye there u go!!! And ran from the window. He has Red hair and is short. I had a horrible encounter before with worker and another before. Also the New fries he gave me we're halfway full!!!! They are RASIST at this location. Do not waste your time here go somewhere else!! read more

Let's just say the food was ok but as a dine in customer and asking my for an exact number of ketchup packets is bullshit and really come on that's tacky i am a paying customer. Most likely will not go back because it is nothing special and the customer service is lack luster from the start. Don't waste your time with this place. read more

California classic combo is overpriced at $5.99. Big hamburger is about $2. I got the halipeno burger since it's the only good deal. Food was good. read more

Ordered 2 easy 5 dollar boxes. At least I thought it would be easy for them not to f... it up. 1st hot dog was cold and bun looked like it was smashed beyond recognition.2nd asked for tomato and lettuce on double cheese burger and got none. I asked order taker if she got my order right since she was taking so long to enter it, she said yes. So I had to take the burger back to have them put lettuce and tomatoes on. What pissed my off is that the the same person who took my order acted like she hadn't just taken my order and hesitated to fix it. Like duh "l have to ask my manager" . So was very upset. Will not be going there ever agian. Overall any Carl's Jr. Hasn't been very good, in any city. Put 1 star but I don't believe they deserve any stars read more

Awesome service! I was helped by a rockin employee named daymian who got me familiar with all of the items on the menu and helped me to find a great meal and experience... That's customer service! I'll definitely be coming back! Eric read more

I work near by, so I frequent this location. This place is great but there's one person working there that really shines. I wish I knew his name, but he works the drive thru and has a red beard. This guy goes above & beyond any fast food customer service I've ever seen. I don't know if he's the manager, but he definitely should be! He always has a smile & is genuinely friendly. Truly a nice guy. The restaurant is always clean & the food fresh & fast. Zero complaints about this place & I am not a fan of fast food. read more

My first Carl's Jr I'm reviewing. I work in this area and lately been coming to this Carl's. Most of the staff are friendly. Atmosphere here is very nice. And the main Manager Dawnna has awesome guest service. Remember what I order with a large smile. Especially when she had something to eat. She knows what I mean by that. She goes without eating sometimes, because she feels the guests comes first. read more

Went for a fast dinner option, and it was anything but! Service was very slow, the attendant did not greet us when we ordered or when we picked up, we were not given a receipt and when we got home, we found that neither my bottled water, not my daughter's kids menu milk were in our package. read more

What kind of people you got working here...I just bought thick burger meal, cost me almost $12, and I asked for ketchup. They lazy b is freaking lazy, only gave two ketchups and she put the fries up side down in the bag. The burger wasn't wrap so as soon as I opened the bag it made a big mess. Please fire employees like that? read more

I'm a fan of Carl's Jr. Have been for a very long time. This location (Lone Tree Blvd in Rocklin) just doesn't cut it. The team is reasonably nice, the restaurant is reasonably ok, but the product isn't up to snuff. The soda. I like root beer and when I drink it here, they fountain machine is clearly off... I have a lot of carbonated clear liquid (water?) and almost no root beer syrup or whatever the dark stuff the machines adds in. PLEASE FIX YOUR MACHINE Food. The food is ok and delivered to the table. If you are the owner, manager or regional manager of this location, you've got a team there that can do the job, but you need to take a serious look at your business. Step back into the corner and watch your restaurant for an hour or two. Ask your customers what would make the experience better for them. Cleanliness in every spot in the restaurant is non-negotiable. Friendly customer service is non-negotiable. Properly adjusted soda machine is non-negotiable (and easy to fix). Proper preparation and presentation of food should be pretty easy to attain as your company has lots of guides on this. read more

Came here early in the morning and asked for two water's. When I got to the window, this guy with a big smile, jokingly said "19.50". He then started laughing and said Just joking, have a nice day. My husband said "Now that's what will keep me coming back here, that guy has a great attitude this early in the morning" We went back for dinner and he was still there smiling and full of life. His name is Gage, he is one of the best employees at Carl's Jr we have ever encountered. I went back tonight to order four different burgers and he was very happy and full of life. With a complicated order, Gage still had a pleasant attitude. read more

Had a great experience here tonight with my son. Eric showed us a great attitude and excellent customer service. He was really cool and we appreciated that! Keep up the great work Eric! Thank you read more

if i could give ZERO stars i would!!!!! this place had the lady in the back when i was trying to place my order complaining that she didn't want to make food and wanted to get out in time!!!!! so ridiculous! thnkyou kim!!!! you're a general manager and this is how you act towards your restaurant? read more

This Carl's never let's me down like another location did. I always stop by after work and order my favorite double western bacon cheeseburger. Only thing I would change is the watered down drinks at the fountain. read more

It's Carls. My folks seem to LOVE fast food. I try to stick to their chicken street tacos, which are surprisingly ok. I HATE they changed their famous BBQ sauce. It tastes like a weird ketchup now. Very sad. The BBQ sauce used to be the best. Thanks corporate! read more

This Carls Jr location is sadly going downhill. Today's cashier didn't seem to know how to figure out coupons for a group ahead of me. People behind me left and I was debating leaving too. Was he new,?, I don't know. Thank goodness another cashier jumped in to help me and get the line caught up. Now he is loudly joking with staff in the back. This used to be my go to Carl's. Now, I just don't know. read more

Today I went to purchase some food on my lunch break. I had a very simple order, and the girl taking my order couldn't stop talking to the guy behind her. As I was waiting at the counter for my change... she started at me blankly for a minute and asked if I wanted the change. I used to work in fast food, and I know that is not acceptable. Ofcourse I would like my change back, but in shock I said no. I went to the restroom and returned, got my food and got into my car. Come to find out they gave me no receipt I had to go in and ask for one, to which I brought up that I've never been asked if I wanted my change back, and she shrugged her shoulders. So unprofessional read more

Cherry Coke was out. My big carl had brown lettuce on it and like half a p piece of cheese when its supposed to come with 2. The only thing that was good out of the whole thing with the fries because they were fresh. Hopefully next time things are better. read more

People need to chill. You can't expect t things for granted, you've got to earn what you deserve. It's basic equivalent exchange. Anyways the service may be a tad slow, but the employees at Carl's Jr. are awesome. Or maybe I actually talk to them bc the service food handling industry is challenging whether it's a fast food joint ir restaurant. Although this place does have some flaws, I'm trying yo balance it's reviews for what it should deserve, a high 4. Please be polite to others, and especially those who handle your food. read more

Just tried the Diablo 1/3 lb burger and it was terrific. Just the right spice with jalapeño poppers, sliced jalapeño, pepper jack cheese and more. Highly recommend for any spicy food lover read more

Very good food but horrible service. There was a older man in front of me and asked if they charged for mustard and the lady just starts laughing at him and tells her co worker behind her "this man is so stupid of course you don't have to pay for it". And I went a week later and was going to the bathroom and a worker was going number 2 and walks out without washing his hands. read more

I like their tacos here better than at Jack in the box's. They are crispier. But.... I know you guys work at a drive thru late at night and don't really care. But can you put the taco in the bag a little nicer? I open the bag and the taco is out of the sleeve with all the lettuce on the bottom of the bag!! Smh read more

Awesome customer service here. Food is what it is, its fast food. The Green burrito side of the menu i ate once and probably would not again. Ill stick to the traditional burger and fries from here. 4 stars is for the customer service. read more

My rating is not for the service, but the size of the Bean burrittos. Both Carls/Green burrito in Rocklin have the smallest bean burritos I have ever seen. Defintely, not worth the price. I use to like the Green Burrito, but I will never go back. read more

the fries at 2am suck so bad. cold. and soggy af. but the shakes are pretty good along with the big burgers. overall 3 stars.

My family was so looking forward to a great hamburger tonight. I didn't go through the drive thru as it was too crowded. Had I known that they are understaffed and take drive thru customers first, I would have waited in line. Finally, after getting my food to go, I brought the burgers home for the family. It was the worst bacon cheeseburger I have ever had. In fact, this is my first post on yelp! The burger bun was hard, and the meat was dry. I had to tear the bun apart so that I could get to the softer part. The onion rings we ordered were all overcooked and the onion all dried out in side. Definitely not worth the money here! Go to a different Carl's! read more

The manager, Jon is A#1 & so is any operation he runs. I live by the Carl's that he formerly managed & I've witnessed customers asking superiors to bring him back. (No reflection on the new manager). I sometimes drive many miles out of my way just to visit him & his fine establishment. read more

I order a Big Carl combo and I got everything EXCEPT the fries. By the time I arrived home I was too tired to go back. Who forgets fries?!?!

Best place ever! Employees seem to be human rather than the typical robot script garbage that i see at other restaurants. Smiles all the way around and when i asked for the food to be fresh i got fresh food! WHAAAAA! This blew my goddamn mind! Keep it up guys. read more

great place to go if you want the employee to SCREAM at you for taking "10 minutes in my drive thru" and then write down your license plate number and threaten to call the cops for talking to my friends in the car behind me...when there wasn't anybody else in the drive thru and there wasn't anyone in the restaurant because they were closed read more

Unprofessional. I stopped going to this location (although it is the only fast food restaurant near my work), because one of the drive-thru employees was rude. I had the audacity to order a hamburger without cheese. He was very put out at having to key in the order a second time. I went back today, thinking that maybe I caught someone on a bad day. It happens to all of us. Nope. This time a woman was at the helm. I ordered a number 3, no cheese, with a diet soda. She said, "so, I guess you only want the burger?" I said, "no, I'll take the number 3." Her reply was, "well, you didn't say what size you want for your COM-BIN-AYSHUN, which means you only want the burger." I told her that I hadn't been here for a long time, because of rude service, and that she could keep her sandwich. She said, "well, sorry, SIR." I wouldn't go very often, anyway, but sometimes I forget my lunch, and it sucks losing an option for those occasions. read more