Excellent customer service at the drive thru and dine in. Plenty of parking spaces, tables and chairs. They have restroom for customers to use. Take advantage of their app; they have special digital offers and you can earn points for food/desserts or drinks. Food usually hits here; I love their waffle fries and always add jalapeños to any burger I order. Con: orders take a while because there are not much workers on shift; so please be patient. read more

Carl's Jr. - Outside of Carls Jr - Burgers Near Me - San Diego, California

Did you know that they offer late night BYOB special deal from 8pm to close for $5.99. You get to pick between single California classic or spicy chicken sandwich. Then fries or onion rings. Then it comes with chicken stars. What a steal! Unfortunately I came during lunch and got the Cali XL for $5.99. The exact Cali single double cheeseburger is under the Star Deal menu for $4.69 but mini version. Also got the famous star. We actually sat at the tables to eat. I had ordered another famous star combo for take out and they offered to make it fresh for me when I'm about to head out so that I would only have to pay once. Such great service. My take home meal was warm and fresh when I got home. I can always expect Carls Jr to deliver a hefty juicy burger with lettuce and tomatoes on a soft sesame bun. read more

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Erik provided exceptional service. Much appreciated for doing an outstanding job. The staff is wonderful.

Stupid expensive and I believe everyone should boycott eating at all Carls Jr's until they reasonably start pricing their product again. 6 dollars for a fcking spicy chicken that was .99 cents back in early 2000s. Fck off. read more

Stopped for a bite after appointment . Service was fast and nice. Dining area is clean and it is not busy read more

Carl's Jr. - Famous star combo - Burgers Near Me - San Diego, California

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I work nearby and have been coming here almost every day for lunch. The food tastes good, and the prices are reasonable--not expensive at all. However, the customer service has consistently been disappointing. One staff member in particular gives me a hard time every time I tap Apple Pay--he intentionally avoids reaching out to assist or bringing the machine closer, which feels passive-aggressive. Several other staff members also seem unfriendly, rarely smiling or greeting customers. I often feel like I'm the one who has to initiate a "hello," which is awkward, especially when they act condescending, almost like they're doing you a favor. With only a 30-minute lunch break, I value efficiency and a welcoming environment. Unfortunately, I'm now looking for another fast-food spot with better service. read more

I just wanted to really thank you guys for hiring Mr. DC I think that's his name. He was so kind. He was so kind and just just very kind. I really appreciate it. I just went to Jack-in-the-Box and had a really bad experience and came there and he really put a smile on me and my daughter's face so I truly thank you guys thank you so much read more

Got the Double Famous Star and used a coupon. Cheese Burger was ok; when handing back my change it was $10 short? Seems odd the register does the math and it is all recoded on the receipt, maybe she can't count but in that case the register will be over at end of shift read more

Carl's Jr. - My receipt, paid cash and correct amount not what I originally got back - Burgers Near Me - San Diego, California

I needed breakfast fast and decided to order on my Carl's Jr. App. and buy 2 of the loaded breakfast burrito for $8.00. The food was ready when I arrived so it was in & out. The burritos were just okay because of hard pieces of meat that couldn't be eaten. I overall give the food & service 2 stars. There could definitely be more bacon & sausage in the burrito. Enjoy my friends. read more

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Great manager on duty offering friendly restaurant hospitality. Delivering every in house meal to table and engaging with guest. You don't see that in fast food enough. Striving to maintain repeat customers is how business survive. I hope this helps. read more

I was trying to place my order through (bacon grilled cheese with only 1 slice of pepper jack cheese and no butter on the bread) the drive thru and the cashier, Javier cut me of before I had finished. When he handed my receipt, it showed a bacon sandwich but no modifications. I would've been okay had it actually been a bacon sandwich at least. When I got home, and took the first bite, it was a sausage grilled cheese. Javier's attitude at the window seemed very fake and disingenuous as if perhaps he already knew the order was messed up and he still chose to hand it out that way. read more

Carl's Jr. - Sausage Grilled Cheese Breakfast Sandwich, not the bacon Grilled Cheese Breakfast Sandwich I paid for. - Burgers Near Me - San Diego, California

Came to pick up my take out order I placed on the app. It wasnt ready and they hadn't even started it. The place was dead there was no one there so they weren't busy. I watched them make the burgers with pattys that were just sitting out. I assumed they would be at least within 10 mins fresh. I got home took a bite and my entire burger was cold. Gross. The guy, who I assume is the manager based off the clothes he was wearing, had asked me if I wanted anything else and I said no but immediately said wait can I have ranch and his response was "that's why I asked if you if you wanted anything else.." like this is the worst experience I've ever had at any fast food place in my life. I will not be returning to any Carl's Jr location from now on because what a bad taste in my mouth this left. read more

I had a quick breakfast at this Carl's Jr. in the form of their loaded breakfast burrito and a cup of coffee. The loaded burrito came with "scrambled eggs, sausage, ham, bacon bits, hash rounds, shredded cheese, and fresh salsa wrapped in a warm flour tortilla." (Carl's Jr., 2018). Other than the hash browns being a little on the mushy side, it was a pretty food breakfast burrito. I liked the sausage and ham, but was not a fan of the bacon bits. I wish they would just stick either a couple strips of bacon or chopped the bacon into good side pieces. The scrambled eggs and the flour tortilla was warm and soft. I was not a fan of the pico de gallo they put in the burrito. It did not taste as fresh as it should of. The tomatoes had a sour taste to them. The coffee was pretty good. It was smoother than I expected and that was a good thing. Service was quick and friendly. read more

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The middle aged lady working the drive thru is very rude. Slow service The place is close to being good. They just need to change some staff out read more

The worst Carl's Jr. I've ever been to. I've used to work at one on the east coast and this is the worst one. Very slow drive thru. I always have to correct my order at the window making the wait even longer. Today I got a spoiled jalapeño burger. It smelled so bad, I called like 10 times to see if we could resolve the issue and never got an answer. My strawberry milkshakes tasted like syrup and milk. Honestly the worst fast food ever, either fix your crap or let them open a in n out in your place. DO NOT GO HERE read more

Carl's Jr. - Soggy tomatoes, soggy jalapeños, spoiled burger. - Burgers Near Me - San Diego, California

The shift leader Lance is horrible. He was completely rude while ordering, then he almost forgot to give me my card back and screamed at me. It startled my pregnant wife. Got the salted Carmel milk shake. It was way too salty, absolutely disgusting. LANCE NEEDS MORE TRAINING. It's baffling to me to have someone that incompetent and rude be a shift leader. read more

Never open at 6am. And I am not sure if Yelp and the hours on the drive thru are wrong but I wish they opened up on time. Especially when the hours have been the same for along time. read more

Jurassic Park burgers tasted great... BUT. The paper from the cheese was inside both of our burgers. How do you forget to remove that? FAIL! read more

Carl's Jr. - a person holding a sandwich in their hand - Burgers Near Me - San Diego, California

I can't think of a time I ever received proper service here. Yesterday was no different. Asked for "No tomatoes please". Got tomatoes. They asked me what kind of dipping sauce I would like, I answered, received none. Stuffed my napkins into the fries, all oily now. Stop asking for $15. Take a little pride in your work. read more

Hand breaded chicken sandwich was a dud. Other food was hot and tasted, but the chicken sandwich was returnable, but I had already driven away unfortunately... read more

Carl's Jr. - Hand Hand-Breaded Chicken Sandwich C'mon... really? - Burgers Near Me - San Diego, California

First thing that comes to mind is the poor customer service. I only come to this location about once a year for a reason, the lack of good customer service. Visited again on 04/16/19 and experienced the same poor service. My chicken strips combo was over cooked, fries were warm and soggy and dipping sauce missing. Waited approximately 12 min for my order going through the drive-thru; I was the only vehicle. Again, bummer experience. Looking for the day things approve at this location. read more

Carl's Jr. - Over cooked chicken strips - Burgers Near Me - San Diego, California

One Friday evening (February 19, 2021), I went to my local Carl's Jr. to pick up some French toast sticks. The total came up wrong, so I let the woman know that the drive thru board reflected a different price for the French toast sticks. It said $2.69 but it rang up $2.99 and she said she couldn't change it. I asked for the manager, and she said there wasn't one. I asked for the number to corporate and she said she didn't have it. At this point I started recording because it was obvious she was trying to evade a complaint being made on her. I got her name, which was Leslie. Once I was pulling off from the drive thru window, she thought her mic was off as she called me stupid, but it wasn't. I confronted her about it because this was completely rude and unprofessional. It made me more angry because I frequent Carl's Jr., but now that I'm worried about my food being contaminated or possibly spit in, I no longer feel comfortable going to the location right next to my house. Leslie needs to me fired. She is immature and sets no example. She's a horrible candidate for a shift lead or any type of authoritative position. It's a joke to me that she was actually left to run a location on her own given her behavior. read more

As I continue my love/hate affair with Carl's Jr., I need to include this one. Although not prone to eat here based on my recent experiences at other Carl's Jr. restaurants, my brother-in-law was buying lunch and said that he liked this place and the food was always good. Turned out that he was right. We were here on the 4th of July at lunch time, burgering up before heading over to his place for a late afternoon BBQ and fireworks fest. We entered and the place was only slightly busy, not surprising because of the holiday. The place was clean and even smelled so. We were greeted right away by a pleasant employee who took our order and offered up-sell items which we declined. We took a seat and waited as we were dining in. My burger came quickly and was fresh and tasty. The onion rings were cooked just right (I never have their fries since they do not peel them). I was pleasantly surprised as I have seen Carl's steadily decline in quality and service since Carl Karcher passed away. This site seems to have it working as it used to (and should) and is producing food of the quality that I used to expect. read more

Horrible customer service - will never be returning. Staff missed 2 items from our order. When we returned within 10 minutes to request the items we paid for, both the manager and another staff member disputed us, were rude, and argued. Staff accused us of trying to get free food. Never had such a bad experience anywhere before. read more

Worst service EVER! Couldn't understand her when I was in the drive thru. VERY rude when she gave me my food. I asked for a receipt and she didn't even acknowledged me. When I got my food I asked her for more napkins but she walked away so quickly she didn't hear me. I raised my voice and asked for more napkins and she said, " your receipt is in the bag". So rude and so unprofessional! I suggest additional customer service training. Of course her name isn't on the receipt. Order#232200 Carls Jr 1100157 -6566 Mission Gorge Rd San Diego, Ca 92120 Check out the photo I posted...I think she spit in my food! Or took a bite! read more

Carl's Jr. - I guess they like to taste their food before they give it to guests...GROSS!!! - Burgers Near Me - San Diego, California

Clean restaurant and bathrooms. Very relaxed quick breakfast with the bae. Sandwiches were very yummy. Way way better then the Carls Jr in Lemon Grove on Broadway. Service here is good. read more

Carl's Jr. - Burgers Near Me - San Diego, California

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First Carl's that got my order right in a long time! Juan Morgan had a great attitude! With such a short amount of time, he made a positive impact on my day. Very nice service, thank you! read more

Worst service ever!!! Every time!!! Never again!! They get the order wrong! They overcharge and don't give you the receipt so you wont know what you are paying for! You wait a hell of a long time!! They don't care about your business! Theres always something missing that was ordered!! Just don't go to this carls jr.. or any carls jr... other carls jr places aren't that great with their service either. I like their burgers and fried zucchini. One star for that. read more

Came for food, 40min before closing, only to find it was already closed. All the lights off and bars on the drive thru window. Looks like they can call it a night whenever they feel like it, instead of actually staying open per their posted hours. read more

Employees just standing around looking at you and then walking away, I just ran out of time and could not eat here. Came back again, student front counter, well employee service to people behind me, nothing is changed. read more

The customer service here is terrible. I haven't written a review in a few years for this place but 80% of the time I've been here it's horrible. The last time I went to the drive through was about 5 months ago. It took 30 minutes to get my order and there was no one in front of me or in the restaurant. All I order was a western bacon cheeseburger. Prior to that I went through the drive and I ask for condiments and they gave me zero. I tried to go in and get condiments but was told by the girl that was making out with her bf in their car, that I had to go through the drive again. I said really but after her bs excuse she gave me the condiments. I've live her for 13 years and it's pretty much the same. Occasionally there is good service but for the majority it's been horrible. I understand it's fast food and not to expect much, but at the same time you can't get basic service. Basic service equals what you ordered! Huh, that's too much to ask for? Just went through the drive 6-28-2023 and received what I was expecting horrible service. Can script this any better. Was told to stay where I am and not to drive through to the window. What I tried to order was not an option. Once I got to the window was told only available in the app. Wtf is going on!!!!! read more

We went to this Carl's Jr. Around 7:30 at night. The restaurant was spotless, clean, and the food was nice and hot!! I never review fast food places but I wanted the management to know that the night crew is awesome! My husband won't eat fast food usually but had a chicken club sandwich and said it was so good! read more

Nice place and pretty clean from outside and inside. I definitely leave them 5 star for quick service and good customer service. We had just burgers for lunch wich was amazing! Thanks guys! read more

If you're going to close early at least have the balls to get on the drive they speaker and say sorry we're closing early instead of not saying anything complete bullshit read more

I stopped by on Friday, 10/22/2021 and ordered the California Classic. I was told that they did not have the honey whole wheat bun so I ordered it anyhow. This was the worst hamburger I have ever eaten, The bun was like puffy paper and the rest of the burger felt that it was full of air and not like the California Classic I am used to ordering. I was very disappointed and do not plan to stop there to order anything anymore. read more

For some reason there are a lot of old people in this location. This makes the whole place run slower than a normal Carl's Jr. Two stars for being slower than a regular Carls and one extra star for being a Green Burrito/Carls. read more

Carl's Jr. - Burgers Near Me - San Diego, California

We were the ONLY people in the drive thru and their parking lot wasn't full and they STILL got the order wrong. The burger was cold and the second burger they had to remake was also cold. Won't be returning to this location. The Mission Valley location is ALWAYS good. We have never had any issues there. read more

Worst chicken burger bun was completely smashed. Manager at 6566 Mission Gorge Rd San Diego, CA 92120 United States said the chicken burger comes with small buns it is the way they are. She Offered to remake but it would be the same. Not at all like their pictures. read more

Carl's Jr. - Burgers Near Me - San Diego, California

I stopped for sausage egg cheese biscuit on the way to way to the beach. There is no one in the drive-thru. I pay. I wait and I wait and I wait. After waiting for about five minutes and trying unsuccessfully to get the clerk's attention, two clerks try for another couple of minutes and multiple trips to the back to figure out my order, a sausage egg cheese biscuit. So, I get my order and leave. When I get ready to enjoy my sausage egg cheese biscuit at the beach, I can't! I have been given the wrong order! SERIOUSLY!!! read more

Amazing service. Had a motorcycle parking spot right next to the door, parked and walked in and was greeted by two different employees. The food came out fast and was perfect in every way will definitely be back in If I'm feeling a burger next time I'm in the area read more