Brought three counter barstools to recover. Everyone was very helpful, work was done as promised…read more They look magnificent and very comfortable. We are so happy that they turned out so nice. No need to go anywhere else for this type of work.

The King's Mill team did great work on the restoration of my family's dresser and two nightstands…read more Very attentive to detail and good people to work with.

We had a flood and our precious rug was soaked! Called Reza and the rug was picked up (soaking…read morewet) and taken to be cleaned and dryed out. They arrived within the hour, just amazing and much appreciated as the home was a disaster! They gave excellent service! The price was reasonable too. Thanks Reza

I had several antique Middle Eastern rugs that were rediscovered after the death of my family…read moremember. They are family heirlooms that meant a lot to my ancestors who immigrated to the US and were in desperate need of cleaning and repair. We also did not have a lot of information about how old they were and where they came from. Reza's rug gallery was able to tell me the age and origin of the rugs and I received them back thoroughly cleaned and beautifully repaired. The service was warm, personalized and quick. I am so happy I found Reza's Rug Gallery to care for my family's treasured rugs.

I just had two large area rugs cleaned by Rug Spa of FV. I am very pleased! They picked up and…read moredropped back off, included in the price! The rugs look beautifully revitalized! And the guys are polite and friendly. Their prices are very affordable. I was impressed by the videos they have on FB of their facility. This is not just a quick process like your would get doing it yourself with a rented machine. Check out their videos. I highly recommend!

From the owner: Oriental rug cleaning and restorationread more

Bad experience in making a return. The sales rep was rude and not concerning about the purchase not…read moremeeting my design needs. Attitude and return policy needs to be addressed. It will be the last time I shop at this store!

There were 2 women working there, neither greeted me or acknowledged my presence-I spent a good 10…read moreminutes in the store & was interested in purchasing a flower arrangement. Since no one could be bothered to even say hi I walked out.

Wonderful service with very timely alterations! The staff was patient and very skilled.read more

I'd give this cleaner 10 stars if I could. We have used them for regular dry cleaning and have…read morealways been happy. Then recently we needed a very tricky repair to a cushion on our much loved cozy couch. The gentleman who helped me was so dedicated to figuring out the best fix and saved the couch, saving us thousands. They are the best! Love being able to use the drive thru too.

At Home..... My wife has an addiction to this store...from pillows, rugs, candles, artificial…read moreflowers, decor and more. There always seems to be a sale, most items are inexpensive and when my bride has a whim to do a décor change, it's relatively painless in the wallet department.

They need a new "Manager" Lisa is NOT Customer Service worthy or knowledgeable in her "Supervisory"…read moreposition. Don't call the store and ask for anything more than what the pre-recording message tells you. She's too busy to help you. Well, unless you have a UPC code that you can't find. She will tell you to look at their website. If it isn't there, you are SOL. First rule of Manager is not to talk to Manager. So, did you know that there are 1,927 Items and 30 pages for Canvas Art? Framed Art, 30 pages and 737 Items. Wood and Metal? 28 Items Floral Wall Art? 4 pages and 120 Items. All in all in Wall Art? 3,314 Items. Under NEW Products? 15 Pages and 432 Items. Wall Accents? 30 pages of 1,207 Items. Signs, Monograms & Decals? 30 pages and 556 Items. Do your employees know that info?! Probably not. All I asked for was a little effort. A little Customer Assistance. A little help. I just needed a price check for an item that I can tell you exactly there it is, what it looks like and about how big it is. For that, you have lost me & any of my Friends that ever want to re-decorate their home. I can interior decorate like the best of them. You will now be off any shopping list. My Husband and I spent almost $200.00 there on Friday. $120 on a bedroom rug that we didn't even need but wanted. I will make all my effort & money go elsewhere. Maybe you should go back to customer service 101 with this store. So Simple. So Stupid.

I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

While interactions and communication with the teams was professional, courteous and helpful, and…read morethe quality of the carpet seems to be good so far. The quality of the work has warranted the low rating. They did not order the correct quantity of carpet to begin with, which meant two occasions for installation. But I do understand mistakes can happen. However, I now see that should have been a flag. After less than 6 months, there are multiple very visible seams in several locations. The worst being in the middle of a hallway - a major area of the house. I had never ever seen a seam in any carpet ever before, any where, so it was strange and somewhat shocking. They did respond and schedule to fix it in a timely manner. However, after spending 3 hours to supposedly fix the issues, a week later, the seams are just as bad. This has colored the whole experience to be extremely disappointing and I would not recommend them. At least not for carpeting.

I just had to write this to say how happy I am with Jim Douglas and his team. I have had backsplash…read moredon't in my kitchen and carpet cut into a rug for my family room and I love both!! They were so easy to work with. I highly recommend them!!!

Everything about this company is top notch. From helping with selection to rapid delivery. Had…read morecarpeting replaced in two bedrooms. They showed up on time and were extremely efficient. Excellent communication, friendly. Couldn't be happier with the results.

We were considering carpet bc of a spill in one room that we didn't know could be removed. RM was…read moreadamant that there was no way to remove the stain and we would have to replace the entire carpet in the house. We selected a carpet and they insisted we come to the showroom - clearly to aggressively upsell us. Then they came to measure and the measurements of the rooms and closets were inflated significantly. Further, upon consulting Reddit , I was able to find a simple way to remove the stains so we do not in fact have to replace the carpeting in the entire house. Also the estimate was higher than others we received. We had used RM regularly for cleaning but they have lost my trust and respect in this experience.

Our Persian rug got soaked when out basement flooded, and the Minasian Rug team handled our…read moresituation exceptionally well at every point. We wanted the rug dried out - we couldn't just hang it over a railing bc it was soaking and we had rain in the forecast for the next several - and while many other companies needed us to bring the rug to their site, Minasian said they could pick up our rug that afternoon, clean it at their facility and return it to our house at a date we would schedule. They quoted us a competitive price, their team showed up that same day (on time), their team guys were friendly and professional, and they removed our wet (now useless) rug pad, in addition to taking our rug for cleaning. A few days later, the company called us to schedule home delivery of our cleaned rug. They gave us a tight (30-minute) window - not one of these cases where a company gives you a 4-hour window! - their team arrived on time, and again, the guys were super helpful and friendly. Although we didn't buy a rug pad from Minasian - we got one from elsewhere online - their team cut our rug pad (at my request) to fit our rug's size. All around, fantastic service! I recommend Minasian and would use them again.

Tom Jorjorian and the folks at Minasian were incredibly helpful with some rugs that have been in…read morethe family too long to let go. They salvaged what was possible and had great ideas for the rest. Highest recommendation!