Unprofessional and terrible communication.I would give zero stars if I could. Carlson's Flooring wasted months of our time. They came to our house promptly to measure the floors, which gave us a great first impression. That was the last positive thing about this experience.After the measurement, communication stopped completely. We spent months trying to get a simple quote, but we were met with radio silence and broken promises. We never received the estimate, and our project was completely stalled because of them. If they are this unreliable before even signing a contract, I can only imagine the nightmare of actually working with them. Save yourself the headache and call someone else. read more

The most incompetent flooring company I've ever tried to work with. I say "try" because after several months and visits I have yet to receive a finalized quote for the work they came out to measure. Kevin, their sales manager, will tell you whatever you want to hear but won't deliver or follow up on anything. Luckily, I never exchanged money with Carlson as I can't even imagine the nightmare once the work started (if it ever would). Carlson Flooring isn't the place for any flooring needs, unless you are just looking to waste your time. read more

I had a great experience with Carlson's. We had our basement done in vinyl plank. The installers did a fabulous job. The manager Kevin came out personally to look at the install just to be sure everything was going OK. How refreshing to have someone show that kind of concern nowadays. I would recommend Carlson's to all my friends. read more

I recently purchased vinyl flooring. An easy sale for kevin. I had my own installers. Product came in much later than Kevin stated it would. I requested a 20% credit. Have e mailed Kevin about it a few times. I still don't have an answer from Kevin. I have no intention of ever purchasing from Carlson's again. read more

DO NOT USE CARLSON'S FLOORING !!! About 6 months after we moved into our "new" home in St Charles, we wanted to update the kitchen by replacing the existing backsplash. We hired Carlson's Flooring to do the work. On March 23, 2021, the crew came out to remove the backsplash. The next morning, as I was waiting for the crew from Carlson's to come to do the install, my stone range hood came crashing down from the wall, broke the kitchen island, damaged the range and barely missed my dog and me. It was terrifying. The Carlson's team and manager then arrived at my home and were as shocked as I was. They removed the broken stone hood and the granite island top and debris and put a piece of plywood on the island top. Even though my kitchen was destroyed, I was thankful no one was hurt. I understand accidents happen and , as long as they would rectify the damage in a timely manner, I wasn't going to be too upset. Carlson's manager , Josh Miller, assured me Carlson's would make me whole and, of course, make sure the damage was repaired and that he would immediately contact their insurance carrier. Over the next two months, I continually reached out to Mr Miller and, except for a few vague responses, he pretty much ghosted me. At this point, my kitchen was not useable, except for the microwave oven, which was in the island and also damaged but still worked. This incident caused over $50,000 in damages to my home. After 6 months of no communication and no attempts to "make me whole", Carlson's insurance company notified us that they are denying the claim. They are arguing that the range hood must not have been installed properly. The hood had been in place for 14 years and we had just had a home inspection 6 months prior when we bought the home. There were no concerns surrounding the range hood whatsoever . Their crew was under and around the hood all day using heavy machinery to remove the existing backsplash. But, they are denying any responsibility . Sometimes, unfortunate accidents happen . What sets businesses apart, is the integrity and honesty with how they conduct their business. Carlson's Flooring is apparently lacking in this department and I would absolutely never use them again and I should have read reviews before hiring them. Apparently, I am not the only customer who is disappointed with them based on their overall rating. This company destroyed my kitchen and assumed no responsibility when they very well knew that this was their fault. They had no problem or concern with the hood installation when they accepted the job and worked under it without any concerns. I am attaching pictures to give an idea of the extent of the damage. read more

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Took 6 months and multiple calls to actually get my carpet installed after paying in January. Couldn't get a call back from them or even an email update without me having to call and speak to multiple people. Finally got the owner who then called me back and just was short, rude and seemed annoyed. I'm so sorry I inconvenienced this company with my business. THANK GOD I chose to only do a small carpeted stair case and not my entire 2nd floor project with them. Lesson learned. In the end the carpet is beautiful but that has nothing to do with Carlson - they didn't manufacture it they just ordered it and apparently kept it in storage for months and wasted my time having to track them down for the install. read more

Carlsons installed carpet in 3 bedrooms including master suite and hallway etc on second floor. Also, installed carpet on stairs. In addition, they installed carpet on our first floor in 3 rooms 2012 with great price and warranty. Carlsons also does hardwood. We received a great quote on refinishing our hardwood. Very happy with process and outcome. Would use them again! Thanks Carpet and Hardwood Flooring Guys!!! JnJ read more

Great company in every respect! They recently installed wood flooring in our home, and we were impressed every step of the way. Kim is an excellent salesperson - friendly, knowledgeable, thorough. Troy took care of the complex measure just about perfectly. The install, led by Chris, went faster than estimated. The installers were professional, efficient and courteous, and the job was done perfectly. They left the house cleaner than when they started. I highly recommend this company! They've been a fixture in Geneva for years, and it's easy to see why. read more

I am so disappointed with this business. I was told one price for tile and then got a quote for someone to install it. I decided not to hire someone to install and that I was going to do it myself. I went ahead and gutted my kitchen but when I went back to the store saying I'm doing the work myself I was told the sales rep "misspoke" and the cost of the tile doubled. Buyer beware, the sales people are very nice but this place is shady. read more

Stephanie in sales is amazing; great experience. So we pick out tile, pay the requisite 50 percent then tru to get installation scheduled. Absolutely horrible! No return calls for over a week then I called sales to let them know I cannot get a response on installation and she gets the production person to call me. Apparently he can't schedule anything without getting an ok from someone who isn't available. Never again. read more

My BF & I went to carlsons to get educated on carpet since we have never purchased it before. The staff was super friendly and helped us pick out a great carpet. That is where their customer service ended! Telling us they would order us a sample of the carpet we chose and it would arrive in 3-5 business days. Well, 5 days pass no call so on the 6 & 7th day of me calling & finally talking with our sales woman and asking if our sample had arrived. She says.....ohhh i was just going to call you that carpet has been dicontinued. WHAT! I say ok so now what and she says she ordered us a sample very similar to the one we picked out. Ok 1st off NEVER heard back from anyone @ this store! Its been close to a month. 2nd i'm suppose to drop a couple grand on something u picked out for me! NOT happening! So needless to say I wont ever recommend Carlsons to anyone! Just plain HORRIBLE! read more

I just had carpet installed by Carlson Floors and they were great. Kim was our salesperson and she was super friendly, knowledgeable, and patient. It took my husband and I two months to settle on a carpet and we changed our minds several times. I felt bad because we went back so many times but Kim was so patient and helpful each time, never acted annoyed, made great suggestions. Our installer did a great job and the carpet looks amazing. I couldn't recommend them more and will be happy to use them again in the future. read more

Sspectcular resource for every kind of flooring in your home. Carpeting for every room from practical to luxurious including custom area rugs. Also, fantastic choices for wood floors as well as unusual tile for kitchen and bath. The best resource I have found. read more

Great service and professionalism from sales to install...! Wonderful people to work with overall. They treat you like a true customer that matters regardless of the size of the job. Pressure-free environment, but there to help in every way to ensure your satisfaction. Would definitely recommend and will use again in the future! read more