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    CarMax

    3.0 (4 reviews)
    Closed 11:00 am - 8:00 pm

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    Enterprise Car Sales

    Enterprise Car Sales

    2.5
    (16 reviews)

    The car broke down twice within 30 days of purchase. The first day I drove the car it broke down…read moreand it had to be towed and the turbo was replaced. They paid for the repairs, It broke down two weeks later and had to be towed again. After the second time it broke down I tried several times to reach out to them to pay for the repairs. They would not respond and I had to reach out every few days to follow up. After two weeks of trying to get ahold of them to authorize the repairs I gave up and spent $1000 out of my pocket to fix the repairs. After two weeks a manager did try and get back to me but only after I informed them I was going to call corporate. Then mysteriously they decided to try and communicate with me. But after waiting for two weeks for a response I was done with them. I have purchased over 20 cars in my life and this was the worst experience I have ever had. It is hard to believe they are even in business with such horrible service. Stick with carvana or carmax. I have purchased several cars from both of them and their service was excellent.

    Do not buy the wheel and tire warranty with this company there is no willing to work with this…read morewarranty company the people at the dealership are not willing to help at all. On top of that they sold me the car with bad tires on when called about this issue all I got was sorry to hear that once you buy a car from these company and you have some issue after that the people working here is not helpful at all

    Neighborhood Autos - Watauga

    Neighborhood Autos - Watauga

    2.6
    (5 reviews)

    Why You Should Consider Neighborhood Autos for Your Next Car…read moreIn July, I was in the market for a new car. After doing extensive research and reading reviews, I decided to check out Neighborhood Autos. I browsed their inventory for weeks until I found the perfect car for me--a 2020 Cadillac XT5. I was contacted by Jaime, a salesman who made the entire process seamless and stress-free. Getting approved was simple, and the dealership visit was quick--just about two hours, a much better experience compared to traditional banks. Jaime was patient, kind, and incredibly helpful throughout. I drove away with my dream car at a great price, with a reasonable note and terms. Fast forward two months, my engine light came on. I wasn't too worried because the car came with a five-year warranty. Unfortunately, I found out the repairs--a knock sensor and catalytic converter--weren't covered. I was devastated. When I reached out to the warranty department and the dealership, I initially felt unheard, even after speaking with Matt, the GM. Frustrated, I submitted a complaint and was contacted by Stephen, who genuinely listened to my concerns. Stephen took my case seriously, involving Matt and Clint (the service manager) to find a solution. I learned there was no shop in Texas with the parts I needed for the repair.(feelings shattered again) Stephen personally ensured me my issues would be resolved, and within two weeks, I was approved for an early trade-in. Last Saturday, I returned to the dealership and selected another car--a 2018 Cadillac XT5--which I love even more than the first one. What truly stood out was not just the car, but the exceptional service. The staff went above and beyond to make things right,(where they do that at?) and I've never felt so valued as a customer in my life!. If you're in the market for a car and looking for impeccable service, I highly recommend Neighborhood Autos!

    Our favorite car salesman, Randy, moved over here from another spot in Haltom City, so when we…read moreneeded a car on short notice, we looked him up. Not only did we get a great deal on a little truck with very low mileage, but we got excellent service and a 2-year warranty. So...this is where the story takes a turn. Last week, my truck would not start. I had roadside, so I called to have it towed. It was too far away to get it towed to James Wood, so I took it to a repair shop local to me. The initial claim on the warranty was denied. I called the warranty company & got a run around. Said run-around included being told that if my mechanic had lied to them, they could have covered the claim. That is when I picked up the phone to call the dealership. Bob answered the phone & listened while I explained my frustration with the warranty people. He said he needed to make a call. Less than an hour later, he called me back to let me know that they made sure the warranty would be covered. I'm sure that is not always going to be the case, but I feel like they honored their reputation and took care of a customer...rather than allowing a pencil-pusher to deny a claim on a minor technicality.

    CarMax - carbuyers - Updated August 2026

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