I sold a Yukon here back in 2006. Awesome time. Recently decided to sell a Prius C I no longer need. I bought it for $9000 2 years ago and got $9000 for it from Carmax. Got it appraised and decided to just let my wife use it for a week to see if I change my mind. Came back 6 days later and they gave us a bank draft for $9000 and took the car without really looking at it. Wells Fargo cashed me out in 2 business days. I would most def come back here in the future. Oh yeah, staff was awesome and straight to business. Appraisal took about 30minutes. read more

CarMax - Picture of their sales lot from the customer parking 2nd floor - Used Car Dealers Near Me - Buena Park, California

My cuzzo suggested I go to CarMax to get my Mercedes appraised, since I had been low-balled at West Coast Toyota. I actually went to their Costa Mesa dealership first and got the appraisal done. It was the best pricing out of three dealerships and just short of the KBB max value. I was happy. They test drove my car and it was a done deal. I was happy. I headed towards Buena Park after Costa Mesa did not have the Camry XLE I wanted. I was completely cool with that since Buena Park was on my way home anyway. I walked in, was greeted, and asked to see their 2018 Camry XLE that was a new arrival. Steven Cortez helped me out. Completely cool guy, very thorough and straightforward. First, of course, I asked if their price was negotiable. Nope... but it's cool. They were one of the better priced XLE's in the best condition I've seen. I'll pay a bit more for the no haggling--no surprise "optional accessories" the dealership already adds on then expects you to pay for something you don't want, need, or use. I'm a sucker... really. Read my review for West Coast Toyota. No shame on my game. Steven C. made sure all my questions were answered. Left me alone with the car to inspect to my own satisfaction. Even agreed to have their service look into the panoramic moonroof which had a glitch and a dent in the window frame, which could easily be replaced. He got in contact with my credit union and got the ball rolling... Saturday, the following day, I returned ready to sign the sales contract. Steven wasn't there... ‍ so, Nayely hooked it up and completed the sales process. Very personable young lady. Maybe because she thought I was her age. Either way, very easy to talk to and receptive to my concerns about the panoramic moonroof and dent issue. She got the work orders drawn up, even to "bomb" out the interior--it smelled like a weird funk, like BO. I'm sure CarMax has seen these numerous reviews re: their wait times. I contemplated leaving with my trade-in and coming back the next day, but Neyely--again, looked out for us (me and my hangry sister). It was dinnertime and we were cold and hungry. We waited out in my car because the wait area had too many people for our comfort. They comped our dinner. Needless to say, I left there fat and happy with my new-to-me Camry XLE. This is my initial review. If they negate on the whole roof and dent issue, best believe I'll be posting a follow-up. read more

CarMax - Used Car Dealers Near Me - Buena Park, California

Getting a quote. No waiting area so people standing around. Lots of employees walking around and talking amongst themselves or on their phones. It takes 2 hours for a quote pus the time they need to inspect. read more

Very quick, easy, and seamless car selling process. Selling a car can be stressful especially if it is your first time, but it was a very relaxed experience for me - All i needed to do was show up with the required paperwork. While I had great experience here, i just want to make sure that for those who are looking to sell their car needs to be prepared. I was selling my leased 2018 Honda Civic to them. This is what you need to get started: A)the online estimate and appointment - its ok if you miss your appointment, you can keep re-scheduling on their website each week. B) email or print out of said quote - we know people are not perfect and sometimes there are typos; best to bring this record with you. C) registration - has to be current and active. If you need insurance, you can sign up, get registered, and call to cancel after you sell your vehicle. AAA can print this out for you on the spot, too. D) a bag for the remainder of your belongings in the car. clean your car if you plan on selling it - not just for the stuff inside, but make sure you check the glove box and the center console and under the seats. When you have all these set, youre ready to sell. The process is simple - just park your car in the lot, walk up to the entrance and you will be directed to a window where they will check out your quote and then ask you to move the car to the garage where it will be inspected. They inspect the car, take pictures. Look inside, check the mileage. If your car is still being leased, it might take a little longer because they will call your lender to see how much you still owe on the car and how much the buyout is. When the price is final and they cut the check, i strongly urge you to keep your "Release of liability" paperwork - the reason is sometimes the credit bureau or Carmax submits their paperwork at the end of the month. if you are marked late, you can at least dispute the claim with the paperwork you have. I was able to close my account and clear my last late payment because i had adequate record keeping. When all that is done, they offer you a rideshare service for you to get home within 5(or 10) miles from their address. And thats it. First time selling my car through them and definitely not the last. read more

I went to Carmax to look at some new cars and also see what my current vehicle I own was worth for a trade in. I was helped by Nico S. He was so helpful, efficient and knowledgeable. He has very good advice. He has been doing this a long time so it was nice to have someone that knew about cars and genuinely liked helping people. I did get another person assigned to me to show me new cars on the lot, but he seemed very disinterested in making a sale. It's always the people who don't dress up (like me that day) that have the money buy and spend. Too bad Nico doesnt sell. I would buy a car from him in a second. Thanks again. read more

Customer service was terrible, no enthusiasm, no energy and nothing to show about the car. No tour of the car you're gonna test drive and just no proper energy, you talk and all the they do is say "yea" Appreciated it. read more

Brought my car in to get appraised. They said it'll take about 35 min and they'll call me when it's done. After an hour, we asked a worker about the status and we saw on the computer that it was done 40 min ago and the worker said good thing we came up and asked. Sad they can't even get that process correct. Also, they appraised our car at $7,000 and we got $9,000 the next day at another dealership. read more

I have bought two cars from Car Max in the last year one in Modesto and one in Stockton. Both are over priced and a piece of junk DO NOT BUY FROM CAR MAX. they do not back their product. They have been in and out of the shop since i got them I will never recommend or buy a car from any cax max again read more

The service department is horrible. I called for an oil change after purchasing their extended warranty (my fault there) and they told me they could ONLY service my car between Oct. 30th from 8-11am because they had to buy parts. WHAT!?? Are they going to their local Auto Zone? I went to the dealer the same day and got my car was serviced. Please AVOID them!!! read more

3.5 stars overall. I found out from my dealership Carmax has been giving higher and more aggressive offers to purchase your used car. But they make you pay alot of fees. Anyhow, even if you make an online appt to confirm your appraisal, they make you wait. Then after you meet with your advisor it's another 45 minutes while they assess your vehicle. Expect to spend about 1 hr 15 min there. read more

I have never experienced such a fast and smooth transaction to selling my car anywhere! Rose was my appraiser and she was FANTASTIC! The Business Center were prompt and courteous and let me know every detail of my sale. Got a check in hand on the spot and I will do business with again! No need to go anywhere else. This company is AWESOME. Thank you, Carmax! Splendid work! read more

CarMax - Used Car Dealers Near Me - Buena Park, California

I bought my car at this shop. I only had my car for less than two years. When I went into this CarMax to fix a broken driver-side window regulator, they told me to take it home until they ordered the parts. When I took it home, my passenger window regulator broke. So I told them about that. Once I got my car back, my trunk wouldn't open. I don't trust these guys, so I booked a service appointment in Costa Mesa. It's been a week and I still don't have my car back yet. read more

Discrimination to the fullest!! I went in today around 7:50pm with my husband and daughter. We were greeted by a nice kid, he was about to put us on the waiting list when all of a sudden a guy named Niko shouts at him "I don't want any more Spanish speaking" it was the most uncomfortable situation!!! We felt so embarrassed and humiliated, mind you "we never said one single word in Spanish!! We spoke to the lady in charge (the manager on duty) and she simply said sorry there's nothing we can do, he's the only one that can help you guys to provide an appraisal. So we decided to walk out and leave!! I really hope someone has a good talk with this guy Niko, and makes him understand that a part of being in customer service is helping ALL RACES! ALL GENDERS and ALL COLORS! It's a shame that we have to face situations like this in 2023!!! read more

CarMax - Worst customer service!!! - Used Car Dealers Near Me - Buena Park, California

All you're going to do if you come here is wait and wait. I went here to get an appraisal to sell and the salesperson said it would take 30 min. ONE HOUR later, we literally had to wait in front of his desk so he wouldn't forget us. Cut to the day we decide to accept their offer and sell the car. The guy helping says it is a 2 hour wait so we left and passed the time elsewhere. He says that when we get back, it will only be 15 min. We have been waiting for over ONE HOUR. The girl helping us originally had left and no one else could help. Everyone looked confused like "is this yours". Insane. read more

This place is ghetto. They are lacking in customer service. They sell you a dream over the phone and then do a bait and switch once you arrive. Oh, by the way, they will ask you for all your keys to the car you are selling immediately to keep you from leaving. The lady who signs you in for online offers is completely lacking in professionalism and should be fired! We walked out while that girl was still talking. Carmax in Buena Park. Step your game up. Get some new associates. Tomorrow presents an opportunity to be better. PS, don't blame Covid. read more

Don't let them convince you you're approved. After one week and scheduling for a car to test drive, the told me I was denied with no explanation, no options like a co-signer, just that. the lady had no clue herself she was just reception. I went to CARVANA and got the same type of car an hour later. Carmax is a scam. they ruined my credit and have all my personal information to sell. All the runaround getting documents together, thrown around to different people, just for them to deny me with no options or explanation the day I'm suppose to pick up the car. Just feels like I was scammed out of my personal info. They even made me add their car to my insurance and show proof. SCAM! Don't trust them!!! read more

My son buying his first car. . This dealership was the only one that went out of their way to help, after 3 other dealership wouldn't help. Had the best experience!! Juan the sales man, went beyond words to really help us get the car we wanted.... can't wait to definitely go back and buy another car!! Thanks CarMax.. For the great service and amazing team. read more

CarMax - My son the new 1st time buyer .. Congrats - Used Car Dealers Near Me - Buena Park, California

Just sold my car (an Audi Q3) to the Buena Park Car Max. I would have to say, that overall very slow process and poor service. I got there first for an appraisal: which the value they give is very close to the Kelly blue book value. Unfortunately, the whole appraisal process took 2 hours, and then we were told to go to the business office to actually get the check and sign off on the car. When we arrived at the office, they stated they had a huge wait and that we could go home/they would call us when they were ready to sign the papers. We went home as told, but hours went by and no one was calling us. We called the office, and they put us on a hold for 1 hour and no one was picking up! Finally, we decided to just go in at 7 pm and they let us sign the papers (which took 1 hour). They can definitely improve their customer satisfaction scores! read more

Sold me a 2018 Honda accord and didn't even have it a full 24 hours until the whole dash lit up like a Christmas tree , also started misfiring while my daughter was in the car , I had to pull over twice on the freeway. Plus as i was leaving from returning the car , I had seen a couple leaving just as they bought their new Kia sedan and the tire went flat . I was sure I would be able to trust car max when they had said that they service all their cars but after this experience I now think otherwise . I would recommend to save your money and buy a brand new car or another trusted used car dealership. read more

Review is for selling my car not buying. Walked in last Friday afternoon with an online appraisal in hand, I did not have an appointment, after speaking with the staff in the business office they asked I still need to have an associate inspect my car so that the online appraisal matches up to the car I brought in, understandable but I figured this is something they should have warned us on the online appraisal email (or maybe they did but was not obvious for me to notice). After the inspection of my car the associate printed out an official appraisal for me to take to the business office. Getting to the signing part of the car selling process took some time, which I can understand because they have to type up and process all of the necessary paperwork and DMV forms etc. To me this is where the real value is because selling private you are prone to making mistakes on the forms etc, personally for me I don't buy/sell cars that often so this made the process easier for me. Overall a decent experience but I think there are still some room for improvement. read more

Gio was phenomenal from customer service to providing information when I needed to service my vehicle. Ask for Gio if you go to this Carmax location! read more

As I write this the entire process of selling my car to them has been 4 hours of waiting. The appraisal was fairly quick... but I've been waiting over 3 hours to sign the papers. Had I known I would taken my business elsewhere. Terrible experience. Customer service for the appraisal was great... the only reason for the extra star. read more

This car max is the absolute worst. The manager is extremely rude and the worst representation of this company I've ever interacted with. They gave me a BMW that I ordered for a test drive. When I left for the test drive, the door panels started falling off. The car began to overheat after only 23 minutes of driving, which resulted in it being towed. They then had the nerve to blacklist me after I notified them that the car was having problems and that I needed assistance. They initially helped but then left me to handle the situation myself. Do not go to this location. read more

*DO NOT APPRAISE VEHICLE HERE* I came to Carmax in Buena Park to get my vehicle appraised and was left with a regular unofficial print out. (I was able to find a company to beat carmax offer and they requested an official appraisal" When I came back to get an official print out I had and older gentleman with white hair try to assist me but did not at all, and stated "They don't work for us so I'm not giving you one, use this instead" Definitely won't buy or sell my car here. Carmax do better. read more

CarMax - The one that was requested but denied. - Used Car Dealers Near Me - Buena Park, California

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It's was an easy and pleasant process selling my car here. I did an estimate online and set up an appointment to bring my car in. Once I arrived, the nice gentleman at carmax greeted me and helped me check in. The whole process went smoothly and was pretty fast, an hour from arrival to signing papers and receiving my check. The estimate they gave me online is exactly the same estimate they gave me in person after checking out my car. Thank you for the pleasant experience Carmax! Your employees provide great customer service and are pleasant to speak with! read more

Let me start by saying I chose CarMax because of good experiences I had heard from my friends and family. I put trust in their claims of their "checklist" preventing me from purchasing a used car with issues. I am now fairly certain my car never went through any inspection. Honestly, everything has been an issue with CarMax, from buying my car to the 2 subsequent service trips, both to address issues the car already had, which the "checklist" said the car didn't have. Issue 1: Antonio, your sales associate, argued with us about how long we had to secure another loan from a different bank if we wanted to. The finance lady actually was very helpful and clarified that for us, letting us know that Antonio was wrong, and shouldn't have been saying what he was saying. Issue 2: After purchasing the vehicle and noticed the tire pressure light was on. We checked the tire pressures ourselves. Pressures ranged from 42 - 65+ psi. Spec is 38. We also noticed a very large plug in the front left tire. Which was odd, because the "checklist" said tires are "free of plugs". Lastly, we noticed the brakes were squeaking quite a bit. We brought the car into CarMax service to have it looked at right after discovering the issues, and were told we would have to wait a week for an appointment before they could do anything. So we made the appointment and continued to add air to the leaking tire for that week, and drive the car with squeaking brakes ( from the front pads being too worn ). When the car finally went into service, they patched the tire replacing the "plug" which the paperwork said was never there. They also replaced the front brake pads with no questions asked, which was a huge red flag to us, as no shop would just replace brake pads which still have adequate life left, which the paperwork said ours had when we bought the vehicle... We were concerned about the fact that they chose to patch the dry rotted, plugged tire that the vehicle was sold to us with, rather than just replacing the tire. At this point they needed all managers involved, and the best they could offer was letting us buy tires from them at their cost. We said ok because we were done fighting with them at this point. (Btw their cost was essentially the same as any online tire site, which seems suspect from a company as big as CarMax but we didn't mind because we wanted this done and over with) As a warning to women: I brought me boyfriend with on this trip, because he is an engineer who works on cars, motorcycles, etc. CarMax did not like him talking about the technical details of what was going on and told me that they would need to only deal with me. I took this as them wanting to take advantage of me, because I do not know that many technical details of a car. Issue 3: We finally went back to CarMax service to have the newly ordered tires installed. We are told the car must be dropped off the night before, which is very odd for just replacing 2 tires. But we said ok, and dropped off the vehicle. Now the next day after receiving the vehicle back the tire pressure light is on again, but all the pressures are at spec this time. Meaning I now have a sensor issue. While checking the tire pressure myself due to the warning light, I also noticed we now have wheel damage and a cut valve stem, both the damaged and valve stem being right next to each other, so this isn't just a coincidence... Lastly, the service writer mentioned they aligned our vehicle free of charge after replacing the tires, I was very happy about this. Unfortunately, now when I drive straight the steering wheel aims left... I really wish I never purchased this vehicle from CarMax, I like the vehicle, but EVERYTHING goes wrong with CarMax. read more

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So, I ended up getting a vehicle from them. They were so nice to begin with. Very communicative. Test drove the car I wanted. Took it home. All was well. Then 45 days in to having the car I started having issues with it. The cars come with warranty so tried making an appointment to have it checked out. I told them the car wasn't Safe to drive. Making an appointment was so difficult. You have to leave it during certain times and they don't work on weekends. Since the car has under 10k miles I took it to the respective dealer. There I was told some of the features I was told were in the car weren't actually included in my car. I finally took my car in for repair and I reached out to the rep who sold me the car to complain about the missing features. He said he would look into and has now stopped all communication with me. I don't want to return it, simply exchange it for what I was told I would be given or at least another vehicle of the same price. I have reached out to CarMax who directed me back to the sales rep. The attorney I have started talking to has said I was smart to take pictures and screenshots of the promised features of the vehicle. Do the same when shopping here. Please be cautious when purchasing a vehicle from here. No wonder they try to sell you on the extended warranty. read more

We have always liked the idea of no haggle, no pressure car buying at Carmax. Orlando was great, helped us out in the heat and dealt with our fussiness. Got a nice, low mileage car and extended warranty with very few hassles. Trade in value was a bit lower than we liked, but convenience pays off too. read more

If I could leave a 0 I would. Bought a car, the salesman Robert told us he was going to throw in the tags for us since they were due shortly after. Upon buying the car and all the paperwork I asked twice about it and he assured he had it covered. Fast forward a month I get a notice from the DMV saying the tags are due. and they said there's nothing they can do because it wasn't in the contract and they didn't do the paperwork on it. Please be careful! read more

The 5 star is for my experience with selling a car to CarMax. I did the initial appraisal online and their offer was good for 7 days. Travis was my appraiser and he was professional and very kind. I was selling my dad's car and Travis really went above and beyond to inform me of all the DMV laws/regulations and what I needed to do before I can sell the car. Really appreciated him walking me through the process. Then Emilee M. from the business office helped me with the final paperwork. She was so helpful and efficient. On the phone and in person, you can feel her positive energy. The whole process with CarMax was much smoother than selling to a car dealership bc they didn't try to low ball me and actually honored their online appraisal. Thank you Travis and Emilee for all your help! read more

Had a great experience buying a vehicle . Our salesperson was Hector. Very knowledgeable and patient. Showed us several options and we drove off with the one we wanted. Purchasing was easy . No games pricing is what it is. Never would have believed buying a car could be a pleasant adventure. read more

This is the worst dealership in the entire world. Please don't waste any time at this dealer. They will guarantee you hassle and irritation. So unprofessional. They sell you on a dream. Even if you come with $5000 down. They waste your time and try and put you in a car that you don't even want. Just take my advice and don't waste any time here. It's not worth it. I would rate them 0 stars but that's not an option unfortunately. read more

It takes them more than 4 HOURS TO GET ANYTHING DONE. There is no day in which they do not have "a line" for whatever the business you're trying to do with them and I have experienced this scenario at multiple CarMax LEAVE A WHOLE DAY OPEN IF YOU COMING HERE FRIENDS :) EVEN WITH RESERVATIONS read more

CarMax sold a vehicle to me on 8/22, engine burned on left side 8/25, CarMax said not our problem, deal with your insurance even with MaxCare and their 90 days warranty, all a lie to get you to purchase from them. They do not stand by their sales. Stay away read more

CarMax - "Quality" vehicle purchased. - Used Car Dealers Near Me - Buena Park, California

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Only reason I'm leaving 2 stars instead of 1 is because supervisor Kevin was very professional, responsive and not pushy at all. If you do decide to go to this carmax I would highly recommend to ask for Kevin but if you can't get Kevin I would recommend not to go to Scott Goff. Scott has horrible customer service, no professionalism at all with him and makes you feel very rushed. It seem like he did not want to help us out and in fact when he said he'll pull the history of the car he left us at his desk to go help a different customer. Very poor on his end and Scott is the reason I went to a different dealership. Thank you Kevin I do appreciate your help. read more

I sold my car to them the other day. They didn't take long to appraise the vehicle (about 30-40 mins) and gave me a good offer I liked. I came back the next day and sold it to them. The selling process (paperwork ect.) didn't take long either. They made it pretty painless. Would definitely recommend them if you need to sell your car. read more

My husband and I recently checked out a few 3rd row SUVs for our growing family and had a really good experience with Edwin! He was knowledgeable about the vehicles and answered our questions about the different features each car offered. We really appreciated his customer service and no pressure presence and would highly recommend him for your car buying needs! read more

There was a reason I didn't buy my car here. Instead I went all the way to Duarte . The minute I step in there. There was a customer that return their vehicle because the service couldn't fix their car right. I went here out of desperation I just didnt wanna drive to Duarte to get my car fix . So I went. and waited here for 4 hours . I told them that my caliper was completely rusted and making noise. And my speaker was blown . They said come tues and Thursday that's when the sound system people are there . So I scheduled it Thursday . Again waited 4 hour. When I got the car back engine light was on . Still making noise . Speaker wasn't fix the noise in front was still there . Checked to see if they replaced it. BIG NO JUST LOOK AT THE PICTURE I PUT UP. Now I need to drive to Duarte or Costa Mesa before my 90 days is up to get this fix . Never going back here again. read more

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I just bought a used car here. The salesman, Don Philips, was awesome. Straight forward and easy to deal with. He was a really cool guy, and made the experience easy and fun. All of the staff there were really nice, and the process was fast and simple. read more

CarMax - New vehicle - Used Car Dealers Near Me - Buena Park, California

I recently bought a car from them they are amazing Very professional they have treated me with kindness and respect. It was a great experience. I definitely recommend this dealership they are the best by the Way the sales representative who helped me out his name is Edwin he answered all my questions and he was very helpful and respectful. I really appreciate that thanks Edwin . read more