Buyer BEWARE: Carmax Buena Park. UNPROFESSIONAL & UNETHICAL. I am filing a complaint with BBB/Consumer Affairs. My senior citizen parents went to purchase a car to be financed with their credit union(4.9% APR). Don in sales added so many charges that the loan was not approved by the credit union because car was priced way above KBB value(22k for a car worth 13k). When my parents went to return car, Don convinced to take out another loan(15.83% interest) I am all for capitalism, but this is just greedy & unethical. When I found out what my elderly parents got themselves into. I called business office and set up to return car(30 day return policy) with business office. They had every right to return car(30 day policy), I made arrangements to return car. Carmax tried everything to force them to keep the car. Jacqueline at the front desk was condescending & rude to my parents. She said they did not notes on returning car and no one with that name in business office, I suggested she find out who works at the company. Finally, Diana V from business office came out and arranged for parent to return car but dad needed to be present. Thank you Diana! When both parents returned the same day to return car, Carmax tried to force parents to keep car claiming they were over 1500 miles. How could my elderly parents drive 1500 miles in 20 days?? LIES! I told Tony, sales manager, arrangement were already made with Diana, he claimed she was not in office. It was only after I informed Tony that I would file a formal complaint that they finally agreed to return car. It saddens me that this car dealership would take advantage of such a vulnerable population. I will be filing a complaint. ***Happy ending: Parents purchased a beautiful Mazda at a great price and financed with their credit union from Mazda HB dealership. read more

This review is based on my first-time experience with Carmax and selling my car to a company like this. All this while during a pandemic and social distancing procedures. After going to a competing car-buying company for a free inspection and receiving an offer on my car, I decided to try Carmax to compare. I made a same-day appointment online, arrived with a quick greeting, and checked in. While waiting at my car in the lot, the process of appraisal took about an hour. The final offer amount was calculated based on a visual inspection, photos, and details of the car's history. Carmax's offer was surprisingly more significant than the other car-buying company but also fair based on my research on the car's value before getting quotes. After a couple of days deciding, I went back to Carmax to take their offer. I went directly to the service area, where they processed the documents required to finalize the paperwork. The closing process took another hour or so, which included a quick test drive by an employee. After signing a few papers, the nice lady handed me a check of the offered amount. My only issue was the waiting times. And because of the social distancing procedures, it can be a little confusing where to go. Just have to be patient during this time. Overall, I was pleased with my experience at Carmax. The helpful staff was friendly and professional throughout the selling process! I'll consider Carmax again in the future to sell or when I'm in the market for a used car. Note: I attempted to do my final sale process during the weekend, bad idea. The wait time was around 3.5hrs! I decide to come back the next morning (Monday) to finalize. Much less stress and waiting but still an hour long. read more

Amazing experience at Carmax today! Scheduled an appointment for 4:30pm to sell a car, brought in our online appraisal amount and walked out by 5:47pm with a check made out to the exact amount we were quoted for online. Everything was smooth, stress free and staff were very friendly. Not sure why this place has such negative reviews because we had an incredible experience. Thank you Carmax! read more

Don't buy a car from these people the buying experience is fine, but then if anything goes wrong with it, they washed their hands and don't fix anything. Stay away from Carmax!!!! read more

I would like customers to know before wasting there time with carmax has you do a pre qualification and express pick it's all a big scam they run your credit make you jump threw hoops ands don't keep there word they want you to buy insurance ABs expect you to have insurance for a car you are before you purchase it insurance companies do not want to insure a car that is not yours so basically how are you supposed to purchase a car then even you can get a insurance to buy like I did paid like $600 then went to pick up the car with I did a express pick up and they said the costumer service never sent the paper work so what is the purpose of all this nonsense they treat there customers horrible the worst please save your time and don't waste your money or time ..please not worth it. read more

A year ago I bought my first ever car from this CarMax and I have to say it feels like a big mistake. I absolutely regret buying the car I did from CarMax. When I took the car back just a few weeks later after buying it for alignment problems, the employee in the service department, Roxanne Mayoral, was completely uncaring and had a serious attitude problem. Months later, the car had an issue that CarMax did not want to look at even though I paid hundreds of dollars for the extended CarMax warranty. I was told to go to a Toyota dealership. The Toyota dealership wanted to stick me with an almost one thousand dollar bill for repairs that they claimed were not covered by any warranty. This was the first car I ever purchased on my own and I paid cash for it. I feel completely ripped off and taken advantage of. A car with so few miles and just a couple years old shouldn't have that many problems in less than a year. They are no different than every shady car dealership that the average person fears. Once they have your money you are no longer a "valued customer" as they claim, you're just another afterthought. read more

First and foremost, don't come here to get your car appraised. They will cheat you out of what your car is really worth. I'll get to that in a minute... My mom passed away a year ago and we need to sell her cars to settle her Estate. Before we even went to Carmax we called to make sure they COULD buy it with the lean on the title. They said yes as long as Toyota gave us the car payoff amount so that they would receive the title. GREAT. Made an appointment, along with arrangements with our Estate lawyer to be there to sign the paperwork. They appraised one car lower bc they said it didn't have the TRD package as originally stated. I'm sorry?? Does Toyota just place TRD stickers on their trucks and not have TRD ?? Do your appraisers NOT know the difference???? Are you kidding me? NO I have the original sale sticker that says the TRD package was added to this base model. That's strike one. Two, then this lady tells us that they can't buy the car because the title is not under the "heirs", that there is a lien . What? We made sure before we came here that you could do this .. AND now you're saying you can't? And then she wants to be a smart ass and outline shit with a highlighter and says .. it's right here .. yes we can read .. thanks . Do yourself a favor and take your business elsewhere. Don't do business with this company . read more

Took our vehicle, which was purchased from Carmax, in for an oil change. I was advised the mechanic, who allegedly had 20 years of experience, could not remove the oil filter after trying every technique and trick he knew of. Since the oil filter could not be removed, they advised the engine oil pan would have to be replaced for the cost of $550. The vehicle was inspected for other service needs and the mechanic advised the car checked out. I declined the offer of an oil pan replacement and took my vehicle to another mechanic, who I watched remove the oil filter in less than 5 minutes. He inspected the vehicle for additional service needs and found the air and air conditioner filters absolutely filthy. Very disappointed with the Carmax Buena Park Service Department. read more

Quick service. Better value for the vehicle. At lest quick enough when you want to get rid of your vehicle.

Selling car-decently done but could be more efficient. Total time about 5 to 6 hrs-many employees standing around socializing. If have accident or altercation on Carmax's grounds between customers-carmax is unresponsive, turns blind eye, even if situation is overheated and may put into danger clients health or well-being. Understandable why they don't involve themselves but they should at least make an effort to deescalate without getting involved in the argument. read more

Update Tried carmax again This time different location It went great Great salesman Absolutely no problem in using a USAA loan. Other than appt was very late- had to wait 50 min after our appt time came and went (we were on time, they were running behind) but everything else went well and was very easy. We had all our financials already figured out so maybe that helped. But we have nothing negative to say about our experience at Irvine location. read more

DONT BUY A CAR HERE. 8 days AFTER trading in my car and buy one from them they called and said my financer dropped out and I need to return the car. Seriously! AND of course I gave them my paid off car as a trade and THEY NO LONGER HAVE IT. So now I have no car to get to work and they even declined to get me a ride home. read more

Horrible experience coming here. I was greeted and was fine and was told 5 mins. 20 mins later I went to ask and finally got helped by John Khalil but was the worst experience I ever received. He seem fine but you could tell right away that he was being homophonic and not trying to help at all. I came ready for the vehicle I wanted, I had my down payment ready, and I kept getting excuses and asking my co-sign for a Visa like if CarMax was TSA. It was a waste of time coming here and don't recommend it to anyone. read more

Update to my horrible experience with carmax Buena Park. As of today Friday, July 1,2022 @ 3:00PM I still don't have my car radio replaced. They are the worst!, again I had to DRIVE Myself to their facility to actually speak to someone. Got the run around again!!. So I decided I would call and complain to their corporate office. I was on hold for 22 minutes and 39 seconds. If it takes this long to be on hold to make a complaint that should tell you everything you need to know about CarMax!! Don't shop Car Max Buena Park !! read more

::: Be aware of poor service department! I purchased used Prius last Friday. 1) Right after I signed all the papers, they said this car has cracks on the windshield. So they asked me to pick up the car after their own service center fixed around few days later. "They should have checked completely before Selling!" There was no apology #1 2) they sent me text my car is ready to pick up 4 days later. I picked up the key from business office, They don't mention about anything But still carcks were on windshield not fixed. So I returned to business office to ask what is going on, then they don't know . They recommended to drop the key in their own service center office. No apology about inconvenience #2 3) Next morning , sales guy told me you should pick up the car to fixe the windshield at my home Haha - why you guys telling me so late? They keep saying tried to call me . Usually I cannot pick up the phone daytime. So I keep communicated thru the text. Before they texted me "your car is ready to pick up" They should texted me about windshield thing Earlier! If they didn't reach the phone to me!!! They keep avoiding the responsibility Why this happened. It was No apology #3 I spent Uber 3 times over 100 bucks and time consuming. It's not only for those things, Service attitude was soooo bad and disappointing If they said sorry for inconvenience, I would not feel this much bad. So arrogant and rude service (except sales guy) This service center definitely ruined Carmax reputation for sure!!!! read more

Carmax has been a place to consider buying and selling cars for sometime with my husband & I, so researching for a car for our daughter, Carmax was a no brainer. Just a few months ago we went to Carmax with a vehicle in mind along with our budget. We were greeted by the front desk & then Luis (who has been working with Carmax for 10+ yrs) assisted us. He was very helpful and allowed us to take our time. We test drove a vehicle which ended up to be a heavy possible "yes". We ran into a situation where the info that was left in the vehicle ended up to be for another car, so the price was different. We spoke to Art, a manager there at Carmax explaining the situation and we were told that it was a human error & that the price was not negotiable, therefore the price stated on the information sheet would not apply to the car that we were heavily considering. Now given the circumstances, the answer provided to us was not sufficient at all & therefore we wanted to further the discussion to corporate. We explained to Art that this was an " exceptional situation" & that we were long time returning costumers and had have family/friends that were referred by us as well, so we really needed him to see what options we had and how he could assist us so that it would not affect our future relationship with Carmax. After that conversation with Art about our history with Carmax over the years, he felt more compelled to help & offered that he would look into it and make calls to corporate to go up to bat for us. We provided our info & Art stated he would give us a call with the outcome. The reason this is a five star is because it is really important to see how the customer & seller work together. We appreciated it and it confirms why we continue to go to Carmax. Thank you Art for your continued support & Luis for being patient & helpful while looking at cars & test driving. Appreciate the teamwork. read more

I am a buyer car dealer from Carmax. Every time I go to purchase cars here there is no one at the gate to release me to pick up my vehicle. This is true to all Carmax centers except for Temecula. I've seen 10 employees and they all say that they're going to call someone but no one ever shows up. Carmax takes you through the experience that everything is easy but to get a vehicle out the door is stupid. They leave the pile of personal information with people's name contact phone number and vehicle VIN number left out for anyone to grab. read more

CarMax - Personal information phone number Vin numbers - Used Car Dealers Near Me - Buena Park, California

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CarMax is garbage!!!! Only good for getting rid of your car! But do not buy from them!! Purchased a 2017 Corolla, 2 weeks later they call me and tell me they need to smog the car!! Shouldn't that have been handled before seeking the car to me?? Then they say I need to pay for the tags!!! Now I pay the tags and a late fee. They didn't disclose to me I needed to handle the tags!!! CARMAX IS GARBAGE!!!! Now I know why there's a ton of cars in their lot!!!!!! read more

I had a very positive experience at CarMax. I've never purchased a car from them before, but it was super easy and no BS. Jonathan Gonzalez worked with us and was very knowledgeable and had great customer service skills. He was also very patient with us as we changed our mind at the car we wanted at the last minute. Everyone there was very nice and explained the process clearly. We were in and out in less than an hour. It was such a pleasant experience. Thanks Jonathan for your great customer service! read more

Great most relaxing car purchase, ever in my life! Full tank of gas and helped every way. read more

CarMax - Great service from Kevin etchandy - Used Car Dealers Near Me - Buena Park, California

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Selling my car to CarMax was so painless. I entered my info on their website and got a quote back within 24 hours. At their office, this young woman, Celeste was extremely nice and very professional (5 out of 5). She gave us a check within 30 minutes and we were on our way out the door. read more

If I can give zero stars to my review, I would. This place is a total waste of time, and each department works separately from each other, although they are literally under the same company. I guess the departments don't communicate with each other at all, so I just got kicked around like a ball cuz no one wanted to do their jobs. And each time I got pushed to a different department, the wait time was another 2-3 hours. Very unprofessional company, I ended up not selling my car here. read more

Carmax made me an offer on my car, when I took it there for inspection it was exactly how I described it. While we were there we dealt with a fool named Duy. He gave me some weak sauce excuse that it would take 15 days to snail mail a check to pay off the balance. Since the quote they gave me would expire before the payment could reach the bank, they couldn't guarantee the quote. I didn't realize that Carmax was stuck in the 90's. What's the point of getting a 10 day payoff from the bank if they can't get the payment there within 10 days. read more

PROS: - Large parking lot. - Free appraisals. - The staff there in general seem to be friendly. - No pressure to sell. - Lots of seating available while you wait. CONS: - Appraisals could take really long. Went there first thing in the morning before they even opened, and I ended up sitting there for an hour and 45 minutes until the appraisal was done. - Layout is slightly confusing. Had an employee walk up to me and asked if I was helped. I said I'm here to get a car appraised, and he said ok and walked away. I'm guessing it was because I wasn't there to buy a car. - Carmax definitely low-balled me on a quote. FINAL THOUGHTS: - Good place to come and get a baseline price on what you can sell your car for. Do a Kelly Blue Book lookup first. - Do yourself a favor and go to BidLane behind the Carmax. They paid me a lot more than Carmax offered. read more

Just bought my car in July 2023 and added the highest insurance. My tire is now completely flat with no nails or any reason to be flat. All the manager did was place air in the tire and said he couldn't put it back on... what service ! Sending me off in my spare read more

I haven't bought a car from Carmax, but I have now sold 2 cars here! I would suggest making an appointment, and if possible go early on the weekdays to avoid the crowds. If it gets crowded, even if you have an appointment, you may be waiting around a pretty long time. The workers here are all pretty friendly and professional, and they try to be as efficient as possible. If you're there to sell your car, they will thoroughly inspect your car and offer you a deal. The nice (or not so nice) part of it is that there is no negotiation. What they offer is their final price, and they tell you that the offer expires in 7 days, after which you have to get a new appraisal. The offer would likely be the same or lower at that point. The offer they give you is reasonable. It's not the best deal of course, but it is pretty convenient and and definitely saves you time from having to sell the car on your own. If you're looking to sell, consider CarMax! They'll give you a free appraisal of your car, and you can either take it or leave it. read more

Worst experience I've ever encountered at this point just go to a real dealership. Tried going in there to test drive a vehicle that I called in advance for and nothing they pretty much just denied me and I was confident enough to buy the vehicle but I wanted to test drive it. No stars if possible ! read more

Do not sell your car here. We arrived at 10am, had already had the car inspected and appraised earlier in the week, and we are still in the lobby waiting to sign papers...it is now 4:15pm. Nobody should have to suffer like this. Vlad the Impaler was kinder to his victims. Go anywhere else to sell your car...better to leave it in a ditch than spend a day at this CarMax with the worst customer service. read more

CarMax - Thumbs down for the worst car dealership experience...and that's saying a lot - Used Car Dealers Near Me - Buena Park, California

My cousin and I drove to Torrance CarMax from Long Beach, due to a car being on their lot. But checking further into it the car was on Buena Parks lot. we walked tho the lobby onto there lot and Not one person greeted us or even Helped us. I would never go back to another CarMax. Cars are marked up and No wheeling and dealing. read more

My car buying experience was absolutely amazing! Shout out to Chris for being extremely helpful, kind and professional. The customer service was beyond excellent. The purchasing process was smooth. I definitely recommend Carmax in Buena Park. Ask for Chris or Steven!! read more

If I could give them a 0 I would. They removed $1200 OEM fog lights from my car as well as an OEM air intake. They refuse to reimburse me and make it right. Apparently they "dispose" of these items. Stay away. As you can see from the other previous reviews this location is horrible. read more

This place is is so bad I had to leave a review before getting out of their parking lot. Don't waste your time taking a car over there to sell. I had a bunch of appraisals from other dealers and these guys were 20 to 30% under all of the others. On top of that they make you wait 45 minutes for an appraisal. The Kelley blue book instant offer beats this group, hands-down. read more

Made an appointment, left work early drove an hour, came down to get an appraisal and a purchase of a new vehicle. They left me in the waiting room for an hour and 40 minutes when I went back up to the front to check why it's taking so long they said they never signed me in That was the first thing I did was sign in. They were too busy hanging out like buddies in the front and not doing their job. I will not be purchasing a vehicle from this place or any Carmax after this. read more

Contrary to what i was hearing from this location,I have experienced the opposite. I was blown away by the exemplary service and courtesy all the staff provided.Sold my Car here as i had quite a generous offer online to begin with and had the same price even after the appraisal. Process was easy even with about 2 hours of wait as expected and Jennifer who assisted us with signing of DMV docs was so nice and pleasant. So if you're looking to buy or sell car... This is definitely the place to be without a doubt! read more

Went across the street to the Jeep dealership and sold it there no problem. In and out in 15 minutes. Also, I realized all the associates in the main room of Carmax were on their phones, eating a snack, socializing with each other and saw some of them looking at me sitting there waiting stupidly and NOT ONE during that 45 minutes asked if I needed help or if I needed anything. I'm sure it looked strange sitting there for so long so early in the morning when they all know the appraisal quote comes out in 10 minutes. read more

Had a great experience with my girl buying our family van ... Time to travel with the family read more

CarMax - Had a great experience with my girl .. buying our family van ... Family trip - Used Car Dealers Near Me - Buena Park, California

Did an instant quote to sell our car, was quoted 10,400 when I got there they started making excuses as why they couldn't honor it and offered me $7,000. This place is absolute joke! They basically bait and switch you just to get you there and try to rip you off. Be careful, I should say this was at the Buena Park location read more

Took my car in for the first time to be serviced. Not only did they take me the same day but the customer service was excellent. Sabrina Dominguez was outstanding. She got me in the same day,called with the issues and had my car washed and gas filled when I picked it up. We will be returning. Thank you!! read more

Definitely would recommend just going to a car dealership made an appointment to test drive, they will spam notify you to confirm 5x. Went and appointment disappeared had to wait an hour and a half to test drive one car. 25% APY is robbery do not recommend this location read more

Came in because I received an appraisal online for my dodge ram. Came in and they lowered the offer by $4,000 due to a supposed engine condition. Beware because there is nothing wrong with my car. They will offer something online and then offer you way lower. read more

CarMax - Used Car Dealers Near Me - Buena Park, California