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    CarMax

    3.0 (975 reviews)
    Closed • 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    My new car, Don and I.
    Vicente M.

    I came in to CarMax today to purchase my very first car. A 2021 Nissan Sentra. I have been reluctant to purchase a new vehicle because of the commitment it takes. But I have finally decided to take the leap. I went to three different dealerships before I came to carmax and I must say that the experience that I have had here helped earn them my business. At the other dealerships there was a lot of back and forth and honestly I just don't have the time. Every single person here greeted me with a smile and was polite to me. I set an appointment with carmax and was seen after ten minutes of waiting. Every department seemed fairly busy and there were a few walk in's. They sat me with Don Philips who is a complete professional. He was patient with me and didn't pressure me into purchasing any extra features. I can describe the experience as going into footlocker and buying a pair of sneakers. I came into carmax, Don came out, I asked him for a Nissan I seen online, he showed me the car. The car was the same price as promised plus the taxes and $80 service fee. The taxes hurt but I guess we can't do anything about that. Overall I stood within my budget and walked away with a new car and some financial knowledge. I drove here in my old Corolla which that took off my hands. I don't have the time to sale old car so that gave me peace of mind. I was there a little over three hours, but things would have moved little faster but i lost about a half hour trying to get my approval letter from the bank off the website provided to me. But like I said Don was extremely patient. And extremely busy I might add. He had a separate set of customers waiting for his services but was able to manage it all very well. Thank you Don and everyone at carmax for making this experience fun for me.

    Cars
    Dollyrose V.

    This is the 2nd vehicle I have bought from CARMAX. The first lasted about 8 years until it died end of September this year. Attempted searching for a decent reliable used vehicle on FB, Craigslist & word of mouth. A majority of the ads were fake or the sellers flaky. If it was a decent vehicle it was literally gone in 60 secs., CARMAX actually has a pretty neat system on searching the stock available & checking to see if you prequalify for a car loan. They work with a lot of finance companies & can have you driving out the door. This particular location sales floor was very clean, air conditioned & smelled great. The staff & sales people were nice. Their system is actually quite impressive from sales, waiting rooms & the closing out the deal. I was helped by Sal R. & had me driving off the lot in a SUV nicer then the one I went to see. He then brought me to Jennifer who helped with the final details like DMV paperwork & the warranties. Sal was good about checking in on me while the vehicle was getting ready to debut the world as my new used vehicle. I would say it was a long day but easy process!

    One of the waiting rooms
    Nadia M.

    Came here today to sell my old 2015 Mitsubishi mirage. We've been having trouble with it (check engine light on) and had already bought a replacement vehicle late last year, so we decided it was time to move on and part ways. After some research, we decided that selling was probably our best option. Due to the repairs needed, we did not want to sell privately, so we opted for carmax. I had an appointment for 11 am and we walked in and were seen right away after checking in at the front counter. The guy who took my key to complete the appraisal said it would be about 25-30 min. We waited in one of the waiting rooms where they gave vending machines and coffee, as well as outlets. After the appraisal was done, we walked over to the business office to review the offer. We felt like we were getting a very fair price and decided to go ahead and sell. The person at that counter said it would be about a 45 min wait and about 15 min to complete the offer. We were there a total of about 2 hours and walked out with a check in hand. It was a very easy and transparent process all the way through. Everyone who attended us provided great customer service.

    Business sign out front

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    3 years ago

    Quick service. Better value for the vehicle. At lest quick enough when you want to get rid of your vehicle.

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    Ask the Community - CarMax

    Can you help me find right cars or truck or SUV AND i am rather vehicle with roof rack and rear spoiler? and which vehicle fix and match for me?

    I would suggest you research what you want and find a car that fits your wants/needs before heading to a dealership. Know what you are willing to spend and always bring a friend/family member who will keep you on track on your spending. Another set… 

    How much would I get for my 2010 Toyota Corolla in fairly good condition?

    Actually you will not know the answer until you have your vehicle appraised. But keep in mind that once you receive an offer from CarMax you have seven days to decide whether or not to accept their offer. If you go beyond the seven day period… 

    Hi I have bought my last 2 cars there. I'm looking for an Audi Q-5 2016/2017 in a silver gray, grayish-blue or black. Looming to buy for 30,000 or less. I have a 2013 Honda Civic for trade-in with a few scratches, no body work needed. Can you help?

    You should make an appointment and visit CarMax for an appraisal. I've sold my car through private,… 

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    Review Highlights - CarMax

    “So I have to give Carmax in Buena Park 5 stars for the best car buying experience I have had thus far.”

    Mentioned in 34 reviews

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