We went here to sell my mom's truck. It was a 2013 Nissan King Cab with only 37k miles on it. One hour later, we were leaving with a check and no regrets. Jordan was the first to help us, and from there we waited for the appraisal. No surprises and smiles all around. read more

So I was running late for my appointment which was at 10:15, I got there a little bit before 1030 mind you I sat in my car a little bit and then I went inside and asked them if they could see my car. Of course they said that I would have to come on another day it was for a oil change... The thing is I have called right before I got there to let them know and they had a terrible attitude with me on the phone... I understand if the facility was busy and packed as I have experience going to other places for oil change which are packed, This place was almost literally empty and they couldn't see my car. Also the attitudes of the people inside of there were not good I felt like I needed to get higher to do customer service the customer service was not good at All read more

CarMax - Used Car Dealers Near Me - Fresno, California

Could this company be run any worse? I just went through the worst buying experience and service experience that I have ever had. Not only did we get a vehicle and six weeks later we had to bring it back but then it was impossible to contact anyone in the service department, in the business department or at the main line. I literally had to call corporate for them to contact CarMax so they would call me back so I could get my car back from them which was three days later. All they had to do was change and oil filter that was clogged because they didn't do the 112 point inspection that they promised to do. Additionally once they gave the vehicle back to us they broke something else so we had to turn right around and spend another hour and a half with them. I have now called corporate three times. The second time they told me that somebody would be contacting me after a few days and they were very concerned about my complaints. A week later nobody had called me. I contacted corporate again and was told we had no intention of contacting you. Seriously... I have used Carmax in the past but you do not want to use Fresno Carmax. They truly have the worst customer experience I've ever had. read more

If you like shopping at Walmart you'll love buying or selling a car here. Great selection and trade in values but plan on it taking all day if not two. Don't count on speaking to anyone who can really explain the process or the numbers. read more

Terrible customer service IF I COULD GIVE ZERO TRUST!! Walked in at 3:45 as a walk in to put my name down to speak with an agent about purchasing a new car. I got the run around for 3 hours and ultimately never even got helped. Staff were rude and unattentive for the whole experience, went back finally around 7pm (AFTER NO CALL) to be told that I wasn't even on the list to speak with an agent. Multiple staff were unable to give me a reason as to why other walk ins after me were already helped and sat or even what happened to my name on the list. RUN DONT WALK IF YOU VALUE YOUR TIME, most definitely won't be recommending to anyone I like. read more

This place is awesome! I was helped by a gentleman named Jeremiah and he was very professional and helpful. Now this place does not mess around when it comes to selling vehicles. They check every nook and cranny to ensure that the vehicle is ready to be sold. They are very transparent about everything so it was nice to feel like I could trust them selling me a car. 100% would buy from them again read more

Really poorly managed. Made an appointment for 6pm to test drive a car. Confirmed through their automated system twice. I get there at 5:50 and am asked to wait to be called by one of the associates. I walk around the lot looking at cars until 6:30, noticing then that they have yet to text or call. I go inside and speak to someone at the front desk and ask if they can tell me how much longer. The gentlemen tells me he's unsure exactly how much longer it will be but that he guesses it will be at least another 45 minutes. He then proceeds to tell me how busy they are. I ask him what's the point of making an appointment. He doesn't know, he says. To me, that's just really bad management. That lack of respect for a customer's time speaks volumes about how little they care about you. To think that I race there after work to be on time. AND! I really wanted the car. read more

Over the years I've purchased a few cars from car max. Every single experience has been nothing short of fantastic. If you have never been, not to ruin the surprise but CarMax's approach is unconventional from the normal car lot. They don't have sales people that are ready to pounce on you as soon as you walk in. They give you breathing room which is golden. The inventory is pretty good and if they don't have what your looking for you do have the option to transfer cars from a different lot. (There are shipping cost) All and all the prices are very fair but the the buying experience is what makes CarMax shine! read more

CarMax - Used Car Dealers Near Me - Fresno, California

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Absolutely terrible! Bought a 40k car from them in January only for it to break in June. Bought the maxcare on it and all of a sudden this location won't take the car. Now it's been sitting at chevy for two months rotting (meanwhile I'm STILL making the payments and they havent even started the car yet) and carmax won't even return my phone calls or answer the phone. The manager Jimmy swore to help me only to never hear from again after I left the office. The only time you can talk to someone here is if you go in person. BEWARE OF LEMON CARS. THEY WILL NOT HELP YOU EVEN IF YOU BOUGHT MAXCARE. don't waste your money here you'll just end up with a sitting piece of junk in the driveway or a hefty bill and still no car. They don't care about their customers here. Worst experience ever. I've tried calling 5 times a day every day for the last week and haven't gotten to anyone or been able to leave a message a single time. This place is a joke. Zero stars. read more

Wish I could give car max a 0. Do yourself a favor and DO NOT SHOP here for a car. TURN AND GO TO A LEGIT DEALERSHIP. I was screwed over not once but twice. The first time I ordered a car paid 300 to get it shipped. Once I got here they RAISED the price I reserved. I showed screenshots of the price and the confirmation codes. It did not make a difference, I had 40,000 ready to spend for this car and they were holding back on a couple thousand that was increased the second it got to Fresno. IT SHOULD NOT BE RAISED WHEN THE CUSTOMER RESERVES IT AND PAYS FOR SHIPPING. I could have purchased it but CARMAX FRESNO promised to hold it at that price for me. I let one of the sales person know I would be in when I was no longer sick. This was my first bad experience. THEY WERE NOT HELPFUL AND RUDE. I did not purchase because I do not like how they went back on their word. The second time I sold my car ready to purchase a car that I reserved and ordered. I went to the test drive after it passed "all the inspections". The second I turned on the car it was making a loud humming noise. They were going to sell me a broken car. I immediately requested this get fixed. I reserved the car from Nevada so the price is lower then California. Its been over 2 months since I have been waiting on this car to get fixed. The staff gives me the run around when I call. They pass me around to a bunch of associates who do not know anything about my situation and give me WRONG INFORMATION. I was told that my car was ready two times when it was not. Every time I would call the phone would get "disconnected" and the person on the other line was too LAZY to call me back after I waited 20-30 minutes on hold to speak to this person. My sales associate is part time and NOBODY will help me when he is not in because he is assigned to my case. WELL GET SOMEONE ELSE LIKE A MANAGER TO CALL ME OR HELP ME OUT WHEN HE IS NOT THERE. They are very lazy. The managers will not call me back. I call daily and nobody can give me an answer. At this moment I have been paying for a rental for months with absolutely no help. THEN I get an email saying my car is no longer reserved after me holding out on this car for months. The sales associate lets me know that sometimes if Car max does not want to pay for the car to get fixed they sell it privately. I know that they are not helping me so I will not reserve it anymore and they can raise the price and make more money yet again. DO NOT SHOP HERE THEY are all horrible and do not help. They just want to take your money, give you NO good customer service and NOT HELP. Go to a real dealership if you want to purchase a car. read more

Terrible place. Reserved car for 1:00 test drive. Didnt get a call until 2:00. By that time i had already left due to looking at the car (2018 lexus is 350 33k) prior to my appt. What a piece of junk for 33k. Front bumper was glued back on from what i assume was a rearend job. The seats were worn down to damn near foam. 3of 4 wheels had dents or curb rash and the tires they replaced, to get it up carmax quality, were the cheapest mismatched pieces of crap you could buy. I know its only 33k buy cmon man! Post these issues and save people wasted time driving only to deal with crap. Just do your due diligence and dont be in a hurry to take a hoopty home read more

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They don't honor their own quotes or word for that matter. Apparently they go off their moods because it's the exact same car you guys quoted a month ago and today-the same car was TOO DAMAGED LOL-sure buddy. You guys don't know what you're doing...at the very least NOT CONSISTENT OR ON THE SAME PAGE AS ASSOCIATES or "CORP"...bad look. Yep, true story. FRESNO STANDARDS. read more

Service and people are always very helpful!! Definitely recommend! And I will use them again.

customer service is really bad. the guy helped us, his name is Rich do not go to him because he's not helpful at all and being rude to us. not a good place to go to. read more

***STAY AWAY DO NOT GO******* My wife and I spent 200$ to transfer a car from reno just to not get approved on it when it arrived in Fresno because our registration expired while the vehicle was in transit to be shipped to fresno so they wanted my wife and i to spend another 290$ to update the registration only for them to attempt resell immediately. They said they would call me to "try and resolve this matter" but never beard from them again, Lucy Gonzalez also was of no help. Save your time and money and build your credit for a few months then go to a more reputable dealer. read more

On Saturday, January 7th at 5pm I put a car on hold. I was told that it would be on hold for 3 days. I called today only to find out that the hold was for 24 hours and the car has been transferred to someone else. That is very unprofessional and I will not deal with them again. I am so disgusted right now because this Cadillac CTS V Premium was supposed to be my wife's wedding gift. Thanks CarMax. read more

If I could give them a zero I would. They sold me a faulty vehicle and were no help due to the 90-day warranty expiring. There was an issue I was not made aware of at purchase. Even the dealership my vehicle belongs to didn't have me registered as the owner in order to inform me of this issue. Now I have to find someone who can give me an estimate on repairs and decide if it is worth fixing. Never buying from CarMax again. read more

My initial experience was good. Went online and got connected with a representative and got started. Found the car I wanted very quickly, paid for it shipped, got financing approved and everything. Very good experience with the first representative. Once the car arrived at my local CarMax, I began working with a new representative to finalize all my necessary documents needed. It was here where I began experiencing trouble. It reached the point where I didn't hear from the representative for more than a day. I called the hotline number just to check in and while I was on hold I was hung up on. Having trouble with communication over the phone, I decided my best option was just do go in person which is what I did. I went into my local CarMax in Fresno, CA and was helped by a lady named Lucy. Lucy was amazing. I explained my situation and she didn't bat an eye, we got right too it and started working through the confusion. Just as we were about done, the manager came out and read me a script basically saying CarMax was refusing my business. I was very confused and given no reason why, all I was told was to call the corporate hotline which I did the next morning. I called the corporate hotline and explained my situation. The representative seemed very understanding and told me I would hear back within 24hrs. I assumed it was a mistake and it would all be resolved.. The next morning I was called back by the corporate representative. He explained to me that unfortunately CarMax has decided to maintain their decision to no longer do business with me. Obviously very confused, I asked for the reasoning. Again, I was denied a reason. I was told "I'm not allowed to speak on this decision". I asked if there was anyone else I could speak to and was also denied that request. If a company wants to deny my business, so be it. You have that right. However, I have NEVER heard of a business denying a customer and giving them ZERO reasoning or indication why. It makes no sense at all. I myself have never had any financial or legal trouble, my credit score is above 750, and not once was I ever rude or disrespectful to a CarMax employee whether it was on the phone or in person. My experience with CarMax was a complete waste of my time and I will make sure to NEVER encourage anyone to purchase a car through CarMax going forward. Terrible business that doesn't even have the audacity to tell me why. read more

All of the salesman were very helpful at both of Fresno and Stockton locations. In the first 10 days my car did have a mechanical issue and they did send out a tow truck and looked over the very vehicle very closely and I'm very pleased with the car I bought. read more

We had problems with CARMAX and the vehicle we bought from them in 2016. We were sold a car with a potential rolled odometer, which was shown on the carfax, but we did not realize it until we went to trade it in and, welp, it was worth nothing. Yes, we should have ran a carfax ourselves to make sure everything checked (we were young and naive). They showed us an Autocheck report that said everything was ok. Today we sold that car back to them since no one else would take it. I will say that the amount given was great! The appraisal was fast, and the girl that helped us was awesome! However, the actual selling process was a mess and very long. We were also up to giving them a second chance and wanted to look at vehicles and had two in mind, but the sales person we had an appointment with (His name was Chaira or something close to that) was rude, uninterested, and kinda unprofessional. It felt like he didn't bother with us based on his attitude (which we felt right away) but we were ready to purchase today. We took it as a sign that we're just not meant to do business with this company ever again. If you choose to do business with them, RUN A CARFAX. read more

I bought my car in 2021, 2018 hyundai elantra. Upon buying the car i noticed a chip in the windshield and i had told them i will only buy the car if they fix the windshield, and they agreed. They gave me a work order and everything for it to get fixed. I continued to call back for months asking when they will fix it and the lady who helped me just said "oh let me look into that i'll get back to you" completely a lie. I kept calling and calling and everyone i talked to just said they would look into and get back to me. Now it's been so long i can't even get the new windshield because it's not on "warranty" anymore. I was doing my job by calling and trying to set up the appointment but some of the people who work there don't care at all. This was completely their fault not mine and they obviously don't seem to care about you once you've signed the papers and they get their check. read more

LUCY!!!!!! by far is the one to see she's so nice patient down to earth normal everyday you and me and has been there since 2008 wasn't pushy we had cash for a down payment and cashier counted it wrong and said we were a $1000 short I was in tears and mad because I triple counted it Lucy was nice enough to let us count it in an office she even counted it with us and as we Expected it was correct.... She also stood and made sure another different cashier/manager collected counter counted the money! Thank you Lucy... read more

If you know what you want. This is the place. I got approved in seconds no waiting time. Just when I sign the paperwork it took awhile. Jamel is the person to go too. You got 30 days to try the car and if you don't like it . You could return it with deposit refund . I got a Honda out the door with just my credit n no proof of income or insurance. My score was at that time 620. It's probably gonna take 200 years to pay it off but it's okay read more

Went in with a list of cars I researched and reviewed online. Saw all and made my final decisions with one. Signed paperwork. So happy I got a an amazing vehicle, however that was not the car. Got a call the next day that they screwed u. Apparently that beautiful car was NOT the right one. In fact it was a 2020 and NOT 2018! The car salesman said OOOPS and asked me to verify the VIN and guess what!? You need to return it ! Wth!!!???? Who doesn't scan VIN before selling it ! Now I have the wrong car ! They didn't even offer me an inconvenience fee or offer a deal for the car they told me was MY NEW CAR ugghhhhhhhh such a hassle at CARMAX I told them twice this car did not match pics or the odometer. They didn't even show me show car I asked for and sold me the wrong car smh incompetent and waste of time read more

Many agents at their desk, no assistance in the car lot despite having checked in. Horrible, neglectful service.

AVOID THIS PLACE UNLESS YOU HAVE ALL DAY TO WASTE. Told us to come in for pick up at 3pm, have been waiting at the location for near 4 hours now - only to be told, "it will be ready at 8:30pm". Will not be recommending this place to anyone. read more

I bought a Audi TT from Carmax and i love it !!! saw it First day i went in other store had it transfer bought it next! Car had many little issues which is normal but Still loved it and i want thankyou Service team dealing with me mulitple time. Special : Thx Rick Stokes taking Car my Car when i need it fix. read more

The people inside were were very unhelpful. They were very rude and they made things more stressful than what they needed to be.

I didn't end up buying a car here but the online experience to get a car delivered was easy. Confirming my appointment was easy ... I walked in the door and was greeted immediately like family the person that appraised my car was sooo nice but I can't think of her name and also Riley that helped me with the truck I was gonna purchase was so helpful and understood what I wanted and was understanding of my financial situation I will definitely recommend carmax to others based on the experience I had here. You guys are amazing read more

ONLY GOT ONE STAR BECAUSE I HAVE TO PUSH ONE TO SUBMIT! I called and got everything setup via phone and email... Uploading a ton of documents drove from South Lake Tahoe to go purchase a vehicle. I had the worst time trying to reach anyone on the phone. In 1 day I was on hold 1 hour 3 times. When I finally got through I was told to come down and pick up my 4 runner. I got there at my appointment time 8:30pm and Freddy first told me sorry it's too late to see us. We insisted and explained we were only there to pick up and pay so he let us stay. Then when the "salesmen" when got assigned (Brian) called us and told us to come in he was not very friendly. He took us to see my 4 runner and then sat us down to go over all the paperwork I submitted the night prior. He started telling is none of our documents were good enough and he would call us tomorrow around 1pm and let us know if we could pick up my 4 runner. I had $7000 cash laid out in the table and was told to come down and get it now you say go pay for a hotel and enjoy FRESNO for a night. The town is a drug addict infested town why do I want to go "see the sights". We were nice and agreed to stay and come back. I asked him if there was anyone else who could help us tomorrow and he said "NO everyone is booked" without even checking first. I was upset leaving without my 4 runner but I was more upset about the lack of care and drive this "salesmen" had to help us purchase our vehicle. This my husband's first car purchase experience and it was less then ok, less then one star. Needless to say we waited a day for him to basically tell is he can't do anything to help us get a car as he threw out document by document stating they were not able to get bank to approve them... Really? Well it may have been my husband's first rodeo honey but not mine. Never go to CarMax in Fresno maybe not any of them. A REAL dealership has REAL Salesmen who make commission off their deals and want you to drive away in a car, this place pushes you through like cattle if you are lucky to actually purchase a vehicle. I am glad I didn't purchase there... My 2021 Toyota 4 runner will be ready for me to pick up beginning of July. read more

If Carmax wants loyal customers, they need to step up their presentation and advertising game. I purchased a 2011 Toyota Sienna 2 years ago. This year, I purchased a 2012 Toyota Sienna. I realized that it has the same issues as the 2011 I purchased 2 years ago. The bumper on the side of the car is sticking out! If you're buying a Sienna with Carmax, be very careful and check for issues and misdescription. 4 issues with the 2012 Sienna we purchased this year: (1) Mistaken description that there is a sunroof-actually does not have a sunroof and I paid $99 to have it transferred because I was actually excited about this one having a sunroof, (2) Windshield wiper broken-keeps skipping, (3) Bumper sticking out-same issue as the 2011 we purchased 2 years ago, (4) Dirty middle row seat that they did not clean-husband removed the middle row seat to put back away in the back and the middle row seat was dirty as you can see in the picture. Because Carmax highly praises themselves on selling the top, highest quality cars, I have high expectations. If I had the car transferred for $99 because I liked that it had a sunroof. This may seem like something small for some but it was something I was excited about because we love to travel and I would have loved to be able to open the sunroof. It's unfortunate though that there was actually no sunroof because whoever did the inspection, incorrectly did it. I do think that's very unacceptable for us car buyers who pay to have the car transferred. Carmax will get a lot of complaints if there were mistakes in what they listed in the description/features is incorrect. It's something that shouldn't have been incorrect because you can clearly visibly tell there's no sunroof lol. And I paid $99 to have it transferred because I liked that it had the sunroof compared to the other Siennas in Fresno. I do appreciate Carmax's willingness to correct the issues but I really think it shouldn't have happened because it's a waste of our time to now have to come back and get it fixed. Especially since Carmax prides themselves in selling high quality cars. Things happen as a business but to incorrectly list a feature in the description, that's a no. If they want us to continue to be loyal Carmax buyers then they need to double check their inspections! I attached all photos of the issues of the car we purchased as well as proof of the incorrect description. ***ALSO: If you don't want Maxcare, MAKE SURE it's not added and financed into your loan! Your sales consultant may have added Maxcare without your knowledge and/or permission. ASK to make sure and to have it taken off if you do not want it! Maxcare was added to my most recent car purchase without my knowledge. I caught the sales consultat mentioning the terms "extended warranty" and had to ask, that's when they told me they added it on (without my permission). I had to tell them to take it off. I never verbally said I wanted Maxcare. I've had it added to my previous 2 cars with Carmax and it's pretty useless; I did not have the best experience with their Maxcare warranty when I filed a claim. I don't appreciate sales consultants adding Maxcare to your loan without consulting with you about it first. Because once you finance it into your loan, your monthly rate is locked*** read more

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From beginning to end, this car buying experience was flawless. My old car was no longer running, and I needed a car as soon as possible. I also knew that I couldn't afford much, and my credit was in rough shape. I checked a few different car dealerships, but Carmax won me over with their quick and efficient way of doing business. I never felt pressured, and felt that both me and my time were respected. The car I wanted was shipped down from Fremont, and that took exactly a week. They went over every inch of the car when it came here and noticed a small trim piece was missing. So they made a repair request right then, and told me when the part came in they would call me and I could bring it in, as it would be very quick to replace. For the first 30 days if I notice anything at all when driving, just take it in and they will fix it. I got a great car, at payments I can afford. My sales person, Brian G. was phenomenal, and very understanding with my impatient texting. I had his cell phone number so he was available to me whenever I had a question. Driving the car off the lot today, I kept repeating, I can't believe I have this car. It's far nicer than any car I've owned, and I cannot say enough about how great this experience was. Thank you Brian, and Carmax! ***Update 2/8/19: I have had to take my car in to get a couple things looked at. Turns out the transmission and axle shaft needed to be replaced. Because I took it in within the first 30 days, both are being replaced at no cost to me, and I have been given a loaner car which is actually an upgraded model of the one I bought. They've been in contact every day with updates, and it should be done next week. While it has been a minor inconvenience, it is exceptional how they stand behind their cars and warranty. read more

So first I received an email from a 3rd party stating Carmax Fresno had a specialty vehicle that I was looking for, so I call them and get a person that's from out of the area, and then tells me the car is in Colorado.......but can connect me with a salesman to get a price on shipping. I then ask the sales guy if price includes shipping, as it's already $2500 over KBB Dealer pricing, but he informs that there is a shipping fee and there are no price negotiations. So the whole process was sadly a waste of time, but I did give two stars as the new salesman was respectful. read more

We had the worst experience with CarMax. They are classic bait and switch sales people. I could go into lots of detail, but bottom line, do not trust them! read more

I had a horrible experience with a sales manager named Glenn, who is caucasian! I am of mostly native American and Hispanic. He made a reference in regard to Hispanics and African Americans having lower credit than caucasian people! i was extremely offended by this statement, and I think this place deserves 0 stars or even negative stars, sadly we can't give them that! I have also contacted the media to see if anyone can do a story about this! Racism is horrible and Glenn needs to be terminated immediately! Tuve una experiencia horrible con un gerente de ventas llamado Glenn, ¡que es caucásico! Yo soy Latino. ¡Glenn hizo una referencia con respecto a los hispanos y afroamericanos que tienen un crédito más bajo que los caucásicos! Me sentí muy ofendido por esta declaración, y creo que este lugar merece 0 estrellas o incluso estrellas negativas, ¡lamentablemente no podemos darles eso! ¡También me he puesto en contacto con los medios para ver si alguien puede hacer una historia sobre esto! ¡El racismo es horrible y Glenn necesita ser despedido de inmediato! read more

This is the second car we have purchased through Carmax and we couldn't be happier. Every person we worked with was pleasant and professional. They made it easy through every step of the process. I really enjoy the "no haggle" atmosphere. Their pricing is very good and does not need to be haggled. The cars look like they're right off the showroom floor. We're thrilled with the vehicle we brought home! read more

The customer service was excellent!! The sales rep Jamel was excellent! He was patient, humble, well informed, totally non-pushy - basically, he was really cool. The finance person Aria was really nice too. 5 stars for these two wonderful folks - very easy to work with. The prices are very transparent, they have a lot of flexibility to choose any car and ship it to the location you want, test driving is super easy process. The paper work process is so simple and CarMax takes care of everything. I feel like I got the best price for the vehicle I purchased and tge customer service was really good. Special shout out to the CarMax mobile app - it's easily the best way to browse for cars. read more

Where do I even start? OK we've been here a good 3 to 4 times and they've been very helpful. But today was a whole different story. We drove an hour to get our car appraised to sell to them and waited over an hour and a half AFTER OUR APPOINTMENT TIME. we went to see what was taking so long and they said they closed at 7 and all the appraisers left. Mind you they checked us in and claimed they called my husband's phone. (No one called, no one texted) Not one sorry just a shrug and a walk away. NEVER AGAIN! read more

We just left Car Max after a great experience selling our car. The process was easy. We started out by submitting an appraisal form online, made an appointment and headed to the showroom. When we arrived we were quickly greeted even before our appointment time. It was very clearly stated how long the process would take to verify the appraisal. Once they returned within the time frame with the appraisal exactly what was given online, Andrea led us through all of the needed paperwork. She was friendly and explained each form along the way. We left with a bank draft and a cute Car Max bag. I definitely recommend Car Max and will return if I ever want to sell or buy a car. read more

Best car buying experience ever. No pressure, inviting environment and Chinda is coolest down to earth Salesman I've ever had the pleasure of working with. He truly loves what he does, cares about your expectations, and is 100% honest. Will definitely be a customer for life. Thank You! read more

CarMax - 2015 Mercedes GLA250 - Used Car Dealers Near Me - Fresno, California