We just left Car Max after a great experience selling our car. The process was easy. We started out by submitting an appraisal form online, made an appointment and headed to the showroom. When we arrived we were quickly greeted even before our appointment time. It was very clearly stated how long the process would take to verify the appraisal. Once they returned within the time frame with the appraisal exactly what was given online, Andrea led us through all of the needed paperwork. She was friendly and explained each form along the way. We left with a bank draft and a cute Car Max bag. I definitely recommend Car Max and will return if I ever want to sell or buy a car. read more

Best car buying experience ever. No pressure, inviting environment and Chinda is coolest down to earth Salesman I've ever had the pleasure of working with. He truly loves what he does, cares about your expectations, and is 100% honest. Will definitely be a customer for life. Thank You! read more

CarMax - 2015 Mercedes GLA250 - Used Car Dealers Near Me - Fresno, California

*****workers lack brain cells****** Multiple things were wrong today. Set an appointment to get an appraisal, they said no problem we will call your number be sure to answer when we start the appointment. Phone rang and then hung up immediately. Had no chance to answer the call. Worker comes out to explain we didn't answer the phone call and got skipped in line. We say we had no chance to answer the call dropped. He says okay I'll go let them know inside but be ready to answer the call and we said we've been ready to answer? So this takes another 15 minutes. Then the call comes through again and drops. We have a repeat of what just happened. Another worker comes out and says you didn't answer Youve been skipped in line we said BS!!! The call dropped what kind of system are you guys running we are standing outside waiting in line and these workers are letting people skip us knowing we are waiting patiently. We had an appraisal estimate through Edmonds done online and had given that information over to the guy when we finally had a successful phone call (this game of phone tag lasted 40 minutes and we had at least 5 appraisals done in the timeframe of us waiting around) the estimate gave us $8500 and the guy that came outside to do the appraisal said everything looks good this estimate should be accurate. We requested to have the appraisal results given to us on a phone call because we had to leave didn't realize we'd be skipped in line for a whole hour of being there. The guy couldn't even give us a yes or no towards if they can give us a phone call. (Duh hello, is anyone home?) We said okay just give us a call when it's ready, the guy ended up saying oh yeah we can give you a call so they FINALLY ended up giving us a call and they said $6000!!!! Are you kidding me? Absolutely outrageous and this dumbo lady that was on the phone with us was extremely rude and had a slow thought process because nothing that came out of her mouth made any sense? Extremely bad service overall the workers move at snail pace and don't do a good job at efficiency. It was painfully slow and painfully complicated for absolutely no reason and they low balled on our car so bad. Terrible service all the way around. read more

If I can give it a lower rating I would definitely do. They asked me to upload personal documents about me for express delivery which I did with no problems. I even allowed them to ask me questions for personality identification and I passed that with no problem. after all these investigations they say I need to come to their office for personal identification. these people have no respect to customers what so ever. Do not get fooled by their false logo "Home of love your car guarantee". Never intend to deal with them or refer anyone to deal with them. read more

Lousy Experience, Tried to purchase a Jeep Cherokee here. The price was Full Boat KBB price and I understand that at this time. BUT two tires were at 4/32" of tread the bare minimum standard at CarMax and all brakes were just 20% left. The "Sales Manager" wouldn't budge on price. We are all cash buyers at $36K with an 845 credit score. We will not be a buyer at CarMax read more

Absolutely horrible service !!!! If you want to waste your time (4 hours waiting) have them low ball the crap out of you then go to car max !!! I would not recommend anyone to come to car max .. staff seemed so clueless about everything .. I kept asking why we are waiting so long just for appraisal !!! Staff was so dam rude !!! I will never return in life !! Your better off going to small dealership !!!! Complete waste of my dam time !! I loss a million brain cells talking to these idiots here!!! Extreme lowballers !!! Price was not no where near what they said they would give us online !!!!!!! read more

This was the best car buying experience I ever experienced. The only wait time was waiting for the paperwork to sign. Getting the loan was fast and easy. We picked a car, applied for the loan, chose our interest rate and we had our car! read more

Paid 100$ to get a ford explorer platinum (42k) shipped in. Set appt for 5pm tonight, we waited till 6:05 to walk out and tell them forget it. Seven employees at their desk on cell phones, and three actually helping other customers. Very crappy service. read more

I'd give them a zero if I could. Horrible customer services ce, the stupidest people on the planet work here. I have a drivers license and insurance, I couldn't drive for LYFT. Anyway your supposed to have insurance on your cars... your dealership.....business insurance? If someone hits me while I'm on a test drive it goes on your insurance. Not mine. What a waste of a business and their prices are on the high side of fair market value... don't waste your time here go to a dealership for a better deal. I spent my money elsewhere and got a nicer car with lower miles for less money.... Don't shop here. read more

Ok so people buy cars ar Carmax for price. Just what it is. So that is only reason we still bought the car. Price. Went in on Sunday afternoon. Picked an Audi SUV. "Sorry not available ". No good. Finally settled on a GMC SUV with 8500 miles. Love the car. Go through process. Got approved. No problem. Couldnt buy the car because we couldn't add it tour insurance on the spot. Farmers is closed. CA law allows that you have 10 days to add car as long as you have current full coverage. So we left without car. Came back 10am next day with car added to our policy. Manager said for us to come back few hours later when salesperson was there. Are you serious? Fyi I was a finance and desk guy for 13 years. Completely unacceptable. Then manager didn't process our insurance properly so more issues at signing. Our sales guy Dade was great though. Girl who filled in next day too did well. Terrible process and management. Made us feel like our business wasn't welcomed. Never buying here again. I don't care how great the price is. read more

Excellent service and zero fluff! Got myself a Toyota Highlander and I've never had a nicer car buying experience

LONG STORY SHORT. Carmax sold me a car which was unsafe for the road. Brake pads were on backwards. Brake sensor zip tided. Rotors were Re-surfaced when they shouldn't have been. I ended up giving the car back. So look out. Keep reading for the full story. The car was also transferred from another location and inspected there. There was a total of 2 inspections of my car and both didn't "find anything". *Purchased a car on 12/31/21.. (21 Toyota Supra 3.0) These cars are built in collaboration with BMW*(this is important later on). Also, the car had a recall relating to the ecu brake system.. they just needed to update the system.. * So here's what happened. After I get done with my test drive. I drive out for about 10-15 mins and is all fine. Only light on the dashboard was a tire pressure sensor which I let them know of. After the test drive, I'm told to wait a few minutes to sign the final papers and go home. These few minutes took 2 hours.. The person who was helping me out filling my paper work ended up leaving because his shift was already over. Let another sales agent deliver the car. She ended up being busy so finally a manager delivered the car for me. The manager also seemed a bit lost and just gave me my keys. Just said let us know if you have any questions and that was all. The night of the purchase, I go for a cruise and noticed my brakes were squealing. I thought I just maybe needed new brake pads(even though they said they changed them on the car info).. but on my test drive they were fine... A couple days go by and I try calling Carmax to set up a service appointment. I called about 5 times and left a voicemail 3 times that week and no answer or call back.. so I finally set an appointment for the recall at a Toyota dealership. I wanted carmax to service my car before I took it in for the recall but they never answered.. I mentioned the brakes to Toyota and they checked them out. I then get a call back from Toyota saying the initial inspection found what seemed to need new brakes. Rotors, pads, and sensors (approx. $1200 BMW parts). I end up going to carmax to let them know. They told me that they have records of resurfacing the brakes. However, Toyota tells me you aren't able to resurface these brakes due to the material of the rotor. Which I looked more into and they were correct. I even called multiple Toyota dealerships to confirm. The Toyota Supra *BMW* cannot have the brake rotors resurfaced. Atleast not the ventilated rotors for the A91 Supras. That's when the situation started getting suspicious.. but they were willing to reimburse me. Cool, a bit pissed off but cool. That wasn't it. I then get a call back from Toyota the next morning and tell me after a closer inspection. They found my brake pads were put on backwards without the shims. My brake sensor zip-tided and a bungee strap left hanging around my control arm! They let me drive off the lot with a vehicle which was pretty much a death trap. And they let me insure a car like this. If you get a vehicle here. Don't trust their service. I hope they learn from this but I've heard it happened before. Even while waiting to sign the return papers.. I heard a couple customers having issues with Batteries. And some company(which I won't name) mentioned they heard the same situation as mine happen a couple months back. Brake pads were being put on backwards.. Anyways, It was probably a good thing carmax didn't answer me to set up service. They would probably just hid this from me further. Carmax did give me back my Down Payment and transfer fee. That's what should happen. The point of the review isn't just giving me my money back. The point of the review is to speak on carmax selling me a car which isn't safe for the road. I could've been injured or have injured others! I had brakes installed wrong.. damaged/weakened rotors... a zip tied brake sensor. Plus.. the Recall was also brake related. I laugh in disbelief. I also have notes by Toyota describing the situation in the Invoice. They also use aftermarket parts. Pretty ridiculous situation, another manager tried brushing it off as a human mistake, sure we all make mistakes. However, they should be taking second looks. A second look would have surely caught this. I mean look at the pictures.. looks like they didn't even finish. I can probably say much more but take it as a precaution. Be careful with carmax. They let like this slip.. even if they're a multi-million, or even billion, dollar company.. I mean C'mon... read more

Update. They miscounted my down payment then told me it was because "they are trying to get me out quickly" in which case i told them "you've had two and a half hours to help me." And i was informés "well i just got here so" and in the mean time i am listening to four or five employees laughing and joking about not answering phones and wanting to "disconnect the lines" We have been waiting for two hours and we're the third person here when they opened. We were told not to make an ap because we already had been here the business day prior and had our deal in hand we needed to do a final drive. Two hours of waiting and unable to get ahold of anyone on the phone I finally had to walk up and question them. They say they allow one person in the office however when i entered it was full of people. An excuse is that the mandate changed and they are trying to adapt however I was the third person here had already started my appointment when they opened aswell as this was simply to finish a prior appointment. It was very clear by how they handled the situation that they had missed or forgotten our transaction. Also want to be clear It was not a busy day by any means we have been sitting nearly alone in the lot for the entire two alone spent waiting. This isn't the first time I've had a terrible experience with the customer service here and it's actually been the reason before that I've walked away from transactions here. Be prepared to wait and be diligent about reminding them you're there if you do decide to come here. read more

The incompetence is appalling by far the worst car buying experience I've ever had. Customer service is an absolute joke here. I really regret purchasing my car from them. 0/10 would not ever recommend. read more

My wife and drove all the way to this Fresno - CarMax location for a specific car that was non-transferable. My wife was already pre-approved over the phone Friday afternoon with our Sales a Rep, Andy. We arrived a half hour before they opened today and we're able to walk the lot. We spotted our car already pulled out with a "SOLD" tag hanging from the rear view mirror with my wife's name on it. Andy was awesome! He took us for a test drive and my wife loved the car, a 2013 Nissan Rouge with low miles. Once we got back to the dealership all we had to do was verify my wife's identity, sign the actual contract, and we were out in an hour and a half! I bought my car from the Roseville CarMax earlier this year and I recommend ANY CarMax location! They are honest, quick, professional, and their customer service is always on point! Thanks again, Andy! read more

CarMax - Our new car! - Used Car Dealers Near Me - Fresno, California

Great experience! I placed the car on hold & immediately received confirmation. Once I arrived the car was ready, along with other comparable vehicles for me to consider. My sales assistant was patient and informative (I drove some cars more than once). The entire transaction was transparent and easy. The car was priced fairly per KKB and my trade was also what I expected. I love my car and would happily buy again from Carmax read more

CarMax - Used Car Dealers Near Me - Fresno, California

Horrible experience at this car max! Rich was a rude and very unprofessional car sales man. Gave me attitude because I didn't want to buy auto warranty for "20" years experience he hasn't learned how to treat a costumer. Worst of all I drove out to Fresno from San Jose to just waste my time.Bought 3 cars already at Toyota dealerships and never got this type of treatment. look elsewhere for good costumer service especially for your going to buy a car for 40,000$. I get better customer service at McDonald's than this place! read more

Venessa was AMAZING. No pressure, let us browse to find exactly what we wanted, no hassle, Fast and easy process. Great place to buy a car, great people to work with. read more

CarMax - Used Car Dealers Near Me - Fresno, California

Came here to start the search for a car. I was planning on looking at and test driving a vehicle I saw on the website and was greeted with a man who told me to my face test driving a car now would be a waste of time. I understand that inventory changes all the time at used car lots but I wanted to see and feel the car I was interested in. He was condescending to my friend and I and made me feel extremely unwelcome when all I wanted to do was check out a car I was excited about. I will never look here again for a vehicle. If that's how you talk to your future customers, it's astounding to me how you have any at all. read more

We made an appointment at 11am, but got there at 10:25am, and was put on the waiting list. Now it has been 1hr and half since we have come in and still no one has helped us. We keep getting the speal that they are short staffed; but we keep seeing people that are elderly or disabled get helped ahead of us. They even said if you knew a salesman and referenced them then you would get helped way ahead of the people that have been waiting on the waitlist. (Now note I am pregnant standing on my feet for 45min) but at least everyone is on their phones. There were even people after us that started walking out because they got tired of waiting. We waited a whole 2 hours before we were helped. read more

We went to the Fresno CarMax on Friday 2-18-23 to look at some Toyota Highlanders. We were on the lot for well over an hour and NO salesperson even asked us if we needed help. When we found 3 Highlanders we had interest in, we found out that they were all on "hold" for other customers. We left and before we could get a block away a salesman called us and said we could test drive the Highlander we were most interested in. We went back and then found out that we couldn't test drive that one because it was on hold for a customer until 2-21-23. They completely wasted over 2 hours of our time. We will never go back there again. I don't understand why they have so many vehicles on their lot that are on hold. Like, why are they even on the lot. We have never seen this with any other dealer in the last 40+ years. read more

Terrible service at this CarMax location. I set an apt at 330 pm two days beforehand. I arrived at 3:15, and the man checking me in told mE to come back in an hour because the lady supposed to be assisting me "just went on lunch." I explained I had set an appointment and confirmed via phone call, and he told me to come back later. I had nothing else to do, so I asked if I could at least roam the lot while I wait. He said there was a 45 minute wait to do so.. so I went and got a coffee and came back promptly at 4:15. They then made me wait another hour!! And then my car appraisal took 45 minutes. Long story short, if you're looking to waste an entire afternoon, this is the place to go. Never again will I recommend CarMax to family or friends. read more

We sold a car here. Considering the miles on the car, the problems that we knew about, and the basic condition of the car, we were very impressed with the no-pressure 7 day offer that they gave us. We were treated with respect and courtesy both when we took the car in to find out how much they would pay us for it, and also when we returned a few days later to take them up on their written offer. No hidden fees, and no upsells. I hear they are the same when selling--the price you see is the price you'll pay. If you do your homework, you should be able to find a deal. I'm also glad to hear that sales people make a flat commission (haven't confirmed)--no matter what vehicle they sell someone (whether it's a Porche or a Saturn), they make the same--again, allowing them to focus on helping someone find the right vehicle for their needs. If/when I'm in the market for a used vehicle--I'll do my research first, and stop at CarMax second. read more

Buyer Beware!!!!!!!!!!!!!!!!!!! I will never use this company again nor will I refer anyone to them. I bought a truck in May and have had to have multiple repairs done to it since I've had it (only two months and one week). I tell them I don't want the truck and would like something else but because the latest issue was caused by damage (who knows how long ago) they have refused. They wouldn't have lost money with the exchange. The vehicle I wanted to replace the lemon was more expensive. I will be pursing a complaint with the BBB and legal action. read more

Talk to the sales associate yesterday about taking a test drive. When I showed up, they told me it was a 90 minute wait to talk to someone. Looks like I'm buying my car from someone else. read more

What a great experience AGAIN. This is my third purchase from Car Max. All of them have been stress free and pleasant. Today my son bought his first car. Jeramiah was his sales representative. Right from the start, he was wonderful. He was professional, nice, and very knowledgeable about the car he was selling. He answered all our questions truthfully and without bias. Jeramiah knew what a big purchase this was for our family and did not pressure us to make the sale immediately. He let us drive the car, and when we asked to get another car shipped from another location, he did it immediately. We received the car within a week. The qualification process and paperwork process went smoothly. Jeramiah told us about any monetary coverages upfront and there were no "hidden" fees. This was one of the BEST buy experiences I have done with the cars I have purchased. If you want to buy a car, give Car Max a chance and ask for Jeramiah to be your sales representative. You will not be disappointed. read more

4th car just got purchased bout 2 weeks ago , being that I would only buy my cars here kinda attitude I think them days are over... here I'll tell u why. My first car I bought here bout 7 years ago had no issues my wife loved it 2nd car was mine I Loved it until about 3 months after I bought it the rear tire rod snapped and I wrecked off the side of the freeway and slid about a 1/4 mile (very scary) 3rd car I bought my wife the rear view camera went out and CarMax wouldn't fix it even though we were under warranty, 4th car I bought the check Engine light went on a week later, they fixed the problem and it was a easy transaction BUT!! Now after all that with all them cars has got me to realize that I think I will be takin my business to another car dealer in the future , I used to love CarMax and the buying experience so much I wouldn't even bother to ever look anywhere else but after 4 cars and issues with 3 of them I think the signs are clear To severe ties and say goodbye. Now after all that is said and done they sold my mom a stolen car YES STOLEN!! I still was loyal after that , I understand things happen and sometimes people get burned but they do try to make up for things but after having issues with almost all my cars and my mom getting burned horribly terrible I'll give my old car place another shot. Shame because I will miss CarMax and I'll get a new car every 2 years or so but now they won't be purchased here anymore.. Arrivederci CarMax it's been nice but I got to move on down the road read more

CarMax - buying experience like no other car lot, 5th car I bought here - Used Car Dealers Near Me - Fresno, California

I wish my rating could based upon their customer service and quality of product I unfortunately never even got that far. This is absolutely an attempt to talk to someone as I have yet to do! I've been looking for a car, I know exactly what I want and have money on hand. I went into CarMax yesterday to see about getting my car (if not there transferred from elsewhere) I was a walk in so I fully expect to wait and when I talked to the 1st front desk clerk he was already trying to convince me to to just go online and that the CarMax app was very user friendly. I've already looked on the app and was having a hard time with it which is why I came in to the store front in the first place. I told him this and he put me on the waiting list and said that I was 5th in line. He also told me that they had a few of the model car I wanted in the lot and that I should take a look. So My 59 year old arthritic mother wander into 100 degree weather and didn't find a single one! Why on earth would your store clerk not just be honest with us? We go back inside to wait and about a 1/2 hour passes. I can see that several people coming in and immediately being helped so I go back to the front desk to find out what's going on. It's a woman this time I tell her my situation and that I know exactly what I want and I'm willing to wait for it to come in. She pushes even harder for me to go online and make the order myself because your app is very user friendly. I ask her how far along in line am I? To which she replies I'm 8th I tell her that the first front clerk said that I was 5th she tells me that appointments take precedents. Why do you not have separate tellers for appointments and at least one for walk ins? Why did none of your staff inform me of this? And why do you not send a courtesy cue text? Every other place I've been to that makes you wait in a virtual line always sends a Courtesy text if at least to let me know you have my correct number. Frustrated, hot and with only 3 hours left until I need to go to work I leave. I try the app to place my order ....... I get to the loading screen to place it and in never loads. I try again near a cell tower... it never loads. I go home and try again using my WiFi..... it never loads. With the last hour I have left I attempt to call and make an appointment and am put on hold for 1/2 an hour I finally have to hang up to get ready to work and I never even so much as talked to someone about buying a car. CarMax you have done everything possible to avoid selling me a car all I can assume is you don't want my money? Please please please get back to me I just want to buy a car! read more

I'll give one star only because the salesman Eddie was the only helpful person! My Fiancé was in a car accident which totaled his car that we just got 6 months prior. We were on the hunt for a car that had all the same specs as his previous car. We searched tons of dealerships and the only one we found was in Fresno-3.5 hours away from home in Sacramento. We decided to make the drive. I had done EVERYTHING ahead of time- so I thought! We applied directly through our current finance company & was approved for over $50K. I directly uploaded all of our income documents to the finance company days before our trip. Spoke to someone from Carmax to run our credit, complete the financing, set up the pick up & down payment. We got our terms for the loan, uploaded all of our income, identification, & proof of insurance to carmax nearly 48 hours before our appt. We were told we could do express pick up- go in sign docs, pay the down payment and drive off. Fast forward to pick up day. I brought all of our documents just in case. We arrived an hour early for our scheduled appt. We were seen right away, perfect! I let the sales woman know we've already done everything and had our loan and terms, we just needed to sign and pay. - Starting off she asked for all of our documents again, then proceeded to basically imply our documents were fraudulent and asked us to log into our pay portals. I let her know my login is saved on my work computer. - She asked for 3 months of bank statements- fine. I logged into our bank printed out 3 months to show all of our direct deposits. Even offered to show our W2's. We both have very legal, legitimate employment for years. - The "manager" who was extremely rude then calculates our income w/ the sales girl. Comes back to the desk and it was completely off...by thousands! I asked how it was calculated, then calculated it myself in front of her to show how wrong it was. - We had to go through the entire financing process again!! Now suddenly the terms we had just gone over with carmax the night before were no where in site! For a car that cost $45,000- they better do some research and see what happened! - We spent 5 hours going back and forth with them. We were so upset & frustrated- we decided to just take the terms and we'll refinance with our current company in a few weeks. We didn't leave carmax until 9:20 pm and still had to drive home for 3.5 hours! - they continued to say that it's the finance companies fault we have to go through all these hoops, which was total BS. This is our 3rd car w/ the same finance company & we didn't have to go through any of this! There is NO POINT in doing everything ahead of time and this location sucks! We purchased my SUV from carmax and had a great experience and no issues. The issues are with this location! read more

Today was my first time buying a car, and I have to shout out my salesman Huy! He was so helpful, he's not pushy and he's great with kids I took my kids 3 crazy daughters lol they are sweet but kids get bored easy, any who he was so incredible with them! He went above and beyond to make my first time buying experience a good one ! I walked in there very anxious! And walk out a happy mama! read more

CarMax - Used Car Dealers Near Me - Fresno, California

Fantastic experience here. From beginning to end. On Friday, my 1999 Camry LE was totaled when some idiot ran a red light and T-boned my driver's side door going 40 miles an hour. It's a miracle that I wasn't killed instantly and I thank my Lord Jesus for preserving my life! There's a lot of things that follow that type of an accident and getting another car is pretty important. Having survived in the Camry, I got a newer 2012 Camry SE V6 replacement, Silver, with all the bells and whistles...NAV, Voice, auto dimming mirrors, time travel, magic fingers, etc. For a fantastic price. The car has every option and would have sold new for 32K before taxes. I picked it up for 22K with only 41K miles on it. The staff was fantastic and Jonathan Flores went out of his way to work with the beat up, irritable, lump of flesh that was walking and moving like a 95 year old man (from the accident the day before). Yes, with strong narcotic medications, you too might be able to do this! They answered every question, provided verification when asked, checked the interior air filter in front of me and other things that helped me be more comfortable in making my decision. I financed through my own bank and was approved over the phone within 4 minutes. Wow, that was easy! I walked away with a fantastic car that was freshly cleaned up with the gas tanked filled. I can't say enough good things about this process and my positive experience. The entire paperwork/sales process took less than an hour. I went from 2 airbags to 10, from one great reliable and comfortable car to another seemingly a 100 years into the future. Oh the fun of finding out how to use all the little things. It's basically a computer on wheels, wicked fast and quiet and stable. A thing of beauty to behold and way cheaper than a girlfriend. Hum, which auto locking option should I set, lock all doors within 30 seconds, one minute, once the car get's up to 15 mph or? My phone paired within a minute and listening to my voice mails through a pristine 10 speaker sound system was like swinging in out of the jungle into the modern era. Ask for Jonathan Flores if you come. He was so patient and kind to me and did a fantastic job! Oh happy days! -G read more

Updated 8/2/17 After being in contact with CarMax to work out a resolution, we purchased a car. We are glad that they acknowledged their failure to deliver a hassle free experience, which is something they value as a company. However, there are two words that any company would like to be positively associated with; Integrity and Reputation. Unfortunately, CarMax displayed a lack of integrity when they honored their mistake. Some background, I was asked to keep in touch with the manager to help find a car we would like since the original sold. We ended up scouring CarMax daily to see what they had without their assistance since we didn't want to waste their time when they have a great app. Fast forward now... We found a car we liked last Wednesday. We test drove it and placed it on hold late in the day. I contacted the manager that was facilitating the escalation and they agreed to hold the car until we returned from a trip. While we were on vacation, we were getting our loan situated with our bank by phone. They asked what the sale price of the car was. Well, we said it was $16,998. The bank wanted a number after title and taxes. So I contacted the sales rep and he said it was $18,998. I then contacted the manager to make sure that was including title and taxes. I understood it as yes. Seems like a nice round number with taxes and what not. Since we were getting a deal I figured they overcharged some items so they wouldn't lose too much on the car. I ask them to send the information to my bank. (And yes, they did provide a discount because of the original issue. However, let's focus on the sticker price.) During the weekend, I text the sales guy we were working with to get a copy of the window sticker. He couldn't get me a copy because they didn't want to bring attention to the car that they marked as "sold." He does send me a link to view the specs online, which is what I wanted. Now we are back in town and Monday rolls around. First stop, we go to our bank to pick up the check. The loan officer asks why I didn't request the total loan, including title and taxes. We are confused. Immediately, I call the manager I have been in contact with. I asked her why it wasn't $X,XXX and it was 2K more. She replies, "Are we talking about the same car? I did mark it down." I told her the price I saw on Wednesday, and I would send the pictures. I sent the pictures to her and the salesman showing the vehicle at $16,998. No more than a minute passes and I get call from their sales manager. He said he would fix it and fax the information to my bank. He did and we got the loan redone with the correct numbers. We end up at CarMax to pick up the car and are waiting for the salesman. He asks us if we wanted to check out the car while we wait. So we did. Everything was fine with it. I look at the window sticker and guess what? They marked up the car 2K! Not a big deal since we worked past that, but this is where "reputation" comes in. Somewhere, someone thought we found a car without knowing the price. Someone marked up the vehicle after they placed a sold tag on it for us. Someone removed the listing from their website immediately. Someone took the time to remove the window sticker at $16,998 and replace it with another one priced at $18,998. Someone also could not get me a copy of it, but someone could reprint one at a higher price in full color? And yet, CarMax provides a copy of the window sticker after completing a purchase. First off, the reason we still shopped with CarMax was because of the resolution they offered. A resolution that had to be offered since they marked up a vehicle after they agreed to sale it at a lower price and printed on the car. Now they are making good on their mistake, only to make the SAME EXACT MISTAKE again? Marking up a car after the sold sticker went up... that's not a mistake. That is a lack of integrity. That is not a reputation to have. I cannot imagine how often this happens. I cannot imagine how many customers let it happen. Now, to clarify: They did deliver on their promise, but not without issues... the same issues that got us here. The staff and manager were kind and displayed good attitudes. Who marked the car up? It doesn't matter now, since they immediately corrected the issue. The only way anyone from my family will shop at CarMax is if they provide a car for free. I do not recommend them for their questionable sales tactics when they tout, " THERE'S NO HAGGLING. Breathe easy - We don't play pricing games. We offer one fair price." The two times we shopped there, there were 4 prices between two cars... read more

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Went for a visit in this location on the 31st of October and honestly, I enjoyed every single minute as it lasted. Carmax never fails me to meet my satisfaction. A sale consultant Leydi G. help me along towards finding a new car. Also trying to understand what brands I do like that's available in the lot and what in store. Long story short, I did buy my first car from Carmax in SJ, after owning the car for 3 years and I got T-bone by another lady that semi totaled it. However, I am back, finding my next new vehicle. Leydi, was excellent of assistance towards all the questions I had, from credit scores, APR rates, test drives, etc. I really enjoy her assistance, if I could I would give her 6 stars! I appreciate her customer service. She definitely doing her job right and making sure she deserve my customer satisfaction. Again carmax never disappoints me, I enjoy your services! I will definitely come back for a test drive and to finding my next new vehicle. Thank you! read more

Recently my parents and I purchased a car from this location. The customer service was semi-helpful. We had an appointment at 3:30pm and were able to look at the car mean time we waited. We only waited 30 minutes until being attended. Unfortunately, I am rating this location two stars because there were minimal sales associates that spoke Spanish to assist my parents and I. There is no doubt when walking in one can see diversity within the sales associates which is awesome HOWEVER, there is no diversity with the languages spoken. It's unfortunate that this companies definition and/or perspective of diversity is very limited to skin color. Diversity encompasses more than someone's skin color and for the sales associate who pointed out there was a lot of 'diversity' she should also reconsider her definition to include other aspects such as language, culture, sexual orientation, age, disability among other aspects. I strongly suggest that this CarMax location consider hiring more ethnically diverse individuals so customers feel welcomed and included. Instead of feeling like an 'outsider' or a 'burden' when asking for a sales associate who can better attend to a diverse population. read more

I think if they focused on selling a car more than all the ridiculous Covid measures maybe they would actually get a better review. Ordered this car in early December, arriving from Washington state, not DC, and if is January 13 and the car is still not ready. I have been told 6 different times that the car is ready for purchase only to be told that it is not. The last 3 days I was told it needed to be smogged. I can take my car down to jiffy Lube and get it smogged in 15 minutes but CarMax Fresno can't seem to do it in 4 days with a dedicated department. I was told they have a lot full of 2017's that needs to be smogged! I asked them why would they email the entire lot when you have a car that is ready to be purchased. I have never had such a awful, disjointed and incompetent experience in purchasing a vehicle. I never do this but this is beyond reason and "a bad day"! read more

-*sales department*-Over all this a a great place to purchase a car. Sales representative were always friendly and even let me take the truck I was looking at all the way back home to make sure it fix in my garage. -*business department*-The only bad thing I would have to say was when there business office was open before COVID-19, the employees in that department seemed to have bad attitude whether they were having a bad day or not, you are in a business where you need good customer connections to keep having customers come back. -*service department*-Lastly my experience today with taking my truck I got from CarMax 7-8 months ago to get the AC repaired was the best experience I've had with this company and this is why I chose to give them a 5 star rating. The service department did an outstanding job and were really nice when I came two hours late(sorry about that). They also waived my $150 deductible due to everything going on which I really appreciate it guy!! Thank you Justin and the rest of the staff in this department. read more

My experience at CarMax was a wonderful car shopping experience! I felt no pressure whatsoever. The two employees who helped me were Katie and Mallory. I felt very valued as a customer. Both employees listened to me and my needs. From the moment I searched the website, to my first contact, everything was up front and transparent. The car I ended up buying was in Bakersfield and the process to request it to be sent here to Fresno was painless and straightforward. I will use CarMax again when I need to purchase another car. I'd just like to say a big THANK YOU to CarMax for making buying a car a wonderful experience! Diedre B. read more

If you love shopping at Dollar tree you'll love CarMax once they make the sale you're on your own even if your check engine light comes on a month after you buy the vehicle. They want upon you off on the dealership right away. Please save your money I don't want it this place to get any more business that it does not deserve go to Nissan Honda Toyota go to Pepe's auto dealership on any side of town and you might get a better experience than you will hear. Not to mention you won't be there all freaking day. And you would figure after being there for hours and dropping 6 grand you would figure they would at least get the registration right but nope that would be too much to ask for for CarMax apparently my Nissan kicks looks very similar to a Ford escape according to CarMax so I got to registration for a Ford escape instead. And of course their prompt service has already taken 2 months to replace that still waiting in fact. I understand I'm not going to a brand new dealership but I would expect better service than some dealership on Belmont. Yelp needs to fix this feature of only being able to give a one-star review. read more

They very worst experience ever, Transferred my dream car in from Vegas the car arrives early call center told me when and everything would be ready set go. That wasn't the case I literally got the run around about smog this sensor that for over 2 weeks I still have yet heard anything from three different managers I've talked with at this location. I was willing to buy my car with no extended warranty and deal with The companies procedures and regulations thank God this experience happened and I'm now a owner of a new Lexus NX sport. I don't recommend this company at all. read more

If I could give this place zero stars I would. WORST EXPERIENCE EVER. This was my first time ever dealing with carmax, I had a good offer on my car, was excited to get some money back, the lady over the phone said all I had to do when I was ready to accept was take it in, sign it, drop everything off and it would be a fast easy experience. WRONG waiting FOUR HOURS, employees were rude, Hardly even working, after two hours I asked what place I had moved to in the line and they told me there were two people in front of me, I checked again two hours later and they said two people were still in front of me and THEN SAID THE BANK WAS CLOSED TO EVEN CALL AND I WOULD HAVE TO COME BACK. I will never go to this place ever again. Can't wait to call corporate tomorrow and report all the names I had taken down and this terrible experience. read more