This is a joke of a place to get a vehicle. First I found a vehicle 2015 Honda Pilot EXL online and they had to ship it from Indiana, they asked if there's anything specific I want them to look out for. I specifically asked for no burns or rips on the interior of the vehicle. Or don't bother shipping it. They claimed they had someone check. Well the first thing I see is they pull it up out from the back and it looks as if someone went off road in it. Supposedly they get it "ready" the sales guy tell me there's a tire pressure light and now an ERL light. Then I get in and what do I see smack dab in the center of the ceiling? A FUCKING burn and rip lol wasted my time I'll never get a car through this place. They're out to make a quick buck. Not gonna get my hard earned money not for a second. Check your cars throughout if you do. This was insane now I'm back to square one looking around again. Waited two damn weeks for a disappointment. I told them drop the car 5k and maybe I would talk to them. After all I have a hefty down payment. They told me have a nice Saturday. So here's my Saturday writing this review. read more

CarMax - Fuck off carmax - Used Car Dealers Near Me - Loveland, Colorado

This is the 4th car we've bought from CarMax in Loveland. Great, easy buying experience. From the transfer of the truck I wanted, to the pre-approved financing everything was super smooth. We had great communication from the company the entire process. And our salesperson Juan is absolutely the best. Thank you CarMax! read more

Still in the process of buying my car. It's had issues at the beginning which were all covered by carmax there insurance has been useful while I was still within the mileage warranty. All the staff are super nice I use to pay my bill in person stopped way before covid because I travel alot so paying online is very convenient. There website is pretty easy to navigate and provides up to date balancing. read more

One of the more unique dealerships as the lot is only accessible through the store, so if you'd like to preview vehicles on Sunday, like a lot of us Coloradoans do, you have to get creative and access it from the back service road. We found a car we wanted to test drive and returned during business hours. Mind you we DID come in on Labor Day, so we weren't surprised that they were busy. They have a check in system, which is nice, no looming salespeople. However, an hour and a half wait was a bit too long for us. We left. I can't rate the car buying experience, we didn't buy one. Seems like a nice place and we will probably give them another try. Good help is hard to find, and they were unfortunately understaffed. More than anything, I have a suggestion. Why not have a few reps that do nothing but set up the test drives? That way your customers aren't waiting for over an hour just to see if they even like the car. read more

My husband was shopping for a Nissan Titan for months, and he finally found THE ONE: priced right, low miles, and it included very detailed specifications that he had searched for. It was located in Indiana, so he reached out to CarMax to start the process to transfer the vehicle to CO for inspection. The experience started just fine, and the salesperson Gretchen promised it would be on hold only for him, that it would be taken out of the regular listings, and the transfer would take 14-21 days. We have emails from CarMax that specifically state he would be contacted to schedule the test drive when it arrived in CO. After 21 days had passed and hearing nothing, I decided to call the Loveland CarMax to find out the status of the transfer. Gretchen in turn reached out to my husband that evening to communicate that the truck was transferred to Loveland CO, but somehow they failed to contact him. It was now on the way to another CarMax dealership in Salt Lake City for another person. Her only solution offered was another truck that is not equal in specifications or price - and no offer to make the situation right by retrieving the truck back to CO. Why we were forgotten was beyond us. This experience was a complete lack of customer service and their mistake cost them a cash deal. read more

Just bought a car here from Wes. We had made an appointment to see one car specifically, and it was perfect. The experience with Wes (sales guy -ask for him!) and Linda and Veronicia (business office) was so pleasant. No pressure, easy, fun people. We were done in under 2 hours and nothing ever felt painful or time consuming. We will never go to another dealership where they push you around. Tip: we went at 4:30pm on a Thursday and it was very quiet. If you don't like the crowds, we'd recommend a non-weekend appointment. read more

We made an appointment after doing our research and being pre approved for financing. When we showed up we waited for an hour to get to speak a salesperson. This is where we met Jermaine . He was nothing but pleasant, kind, and efficient! We almost waited longer to see someone than to get through the buying process. Any irritation I felt from the slow start was soon gone after our interaction with Jermaine began. Any and everyone else we spoke with was kind and courteous. Way to go customer service! After all of this has been said I feel I should mention that this was all finished just before they closed on Saturday night! Not once did we feel like we were holding them up. I'm sure we were but they never let it on! read more

From the moment we walked into the store, we were made to feel welcome without someone trying to "sell" us something. Several other employees came to speak to us, again with no sales pressure, just inquiring about our day and engaging in honest conversation. Amy, the manager, took really good care of us and we ended up getting more for our car than we expected. This was an experience that we weren't expecting and we would recommend the folks at the Loveland, CO location without hesitation. We couldn't have been more pleased with the entire process! read more

I liked them at first. Then a month later my car starts to have issues . They kept giving me the run around . And did absolutely nothing . So I went out of my way and asked for the CarMax Colorado Springs . And ofcourse I lost money. To be honest this CarMax is terrible and they gave me a broken car . read more

I had a vehicle transferred to the Loveland store 4 weeks ago. I have been hounding them to let me see it. They give me a run around and keep me on hold for 30 minutes each time I call. No one has called me to come see the car. Unreal. read more

Loved my experience, thanks to Marlon!! You have to ask for him!! He made paperwork an easy experience and was extremely knowledgeable!!

I liked them at first. Then a month later my car starts to have issues . They kept giving me the run around . And did absolutely nothing . So I went out of my way and asked for the CarMax Colorado Springs . And ofcourse I lost money. To be honest this CarMax is terrible and they gave me a broken car . read more

Very friendly, kind, and helpful staff. Found a great vehicle, and was in my car in under a couple hours. I love CarMax and will be buying from them again. read more

The sales guy that help my family was very rude and disrespectfull maybe even racist, looked at my dad up and down just because he was in his work clothes, our money is worth just as much as anybody else's money. I do not recomend this place at all. read more

I ordered my car from a CarMax in Maryland and it was shipped here. A few days after the car arrived, almost one month after I ordered it, I called the store to see why it still wasn't ready for pick up. I was told the title had not arrived yet, so it would be faxed over by that night or the next morning. The next day I called again, and was told once again it would arrive the next day. Two days later I called again, and this time I was told titles are not faxed over and the person had no idea why I was told that. Then, once again, I was told the title would arrive the next day. I believe every person I talked to worked at the Loveland store and not the call center. I called the CarMax in Maryland that I ordered from to find out why they didn't send the title with the car, and they told me they did send the title and it had arrived at the Loveland CarMax almost 3 weeks ago (6 days after the car shipped). They even gave me the tracking info for it and the name of the person in Loveland who had signed for it. I drove an hour to Loveland so I could get the car and try to find out why I was lied to multiple times about the title. Luckily when I walked in, I was greeted by the general manager, Rochelle. I didn't have an appointment (I was so annoyed with the situation I didn't even think to schedule anything), but she still sat down with my family immediately so we could talk about what was going on. She was able to look up the notes that were being kept by other employees and was able to read that the title had not been signed correctly, so it had to be sent back to the Maryland CarMax for one of their workers and the original seller to redo. She told me none of that information is private, so she has no idea why no one would tell me what was going on. She even gave me the tracking information for the title so I could follow where it was at while waiting for it to come back to Loveland. Rochelle seemed genuinely upset by the lack of communication and inaccurate information I was receiving, and she did what she could to help me out. So, Rochelle gets 5 stars! I was able to find out when the title would be back to Loveland and called the day it should have arrived. I was told it was there, and the title paperwork would be done by 6pm that day, so that's when I could buy the car. I came back at 10am the next day, and I was told the title work paperwork was still not done. I had to sit there and wait 30 minutes for them to do what I was told would be done the previous day. Throughout the whole process I probably talked to about 10 people on the phone, and every person said I would get a call once something new happened. Not a single person ever called me. Also, I did the appraisal to trade in my old car, and I was offered $1,000 less than what I got for it somewhere else. I'm beyond grateful that I have my car now because trying to work with these employees was nothing but a headache read more

I within the last 30 days purchased a vehicle here. My car was shipped from California and when it arrived there was a problem with the paperwork it took 5 weeks or so before my car was ready. When I arrived to sign the paperwork and pick up my car the car had not been detailed. It was not filthy but not as clean as you would expect when purchasing a vehicle. Today my service engine light turned on. I have not had the car 30 days and this is happening. Not good service!!! read more

We did our searching on line. Found the vehicle we liked at the Loveland Carmax. Made an appointment, drove an hour from Denver to get there, waited for 2 hours to test drive the vehicle before we finally walked out! Wasted 4 hours of my day! Why are there Appointment times if they can't keep the appointments? read more

I used to love car max. I bought a great lexus there many years ago. I now think it is a pure scam company. Read below: Car was wrecked. Car Max fixed the car and hid it from the auto check paperwork. (DC area) They did not entirely fix the car. I made it clear I would not accept the car. One representative was great and gave me extra time to return the car. When I went to pick up the car, it had been sold within 3 days of exchange period expiring. I lived almost 4 hours away from car max. I immediately requested another car - middle of winter in colorado. It was a lexus which had a break light not working. Instead of exchanging the car as they said they would, they ran my credit -OUTSIDE OF CAR MAX and as if I was buying a SECOND CAR with the original one. They wrecked my credit. By the time I left, I could not even buy a $14,000 car. They stuck me with a car: wrecked and hid from the car fax report that had been wrecked with airbags already deployed battery was dead. car died about 7 times from battery headlamp full of water and condensation (inspect, fix cars before selling. not at all) windshield wiper fluid was empty. come to find that there is a leak and it drains out in a few days (right next to brake level, lets hope they did not forget to fix that leak.) it was on the wrecked side. parking break light does not come on when engaged.. we now think they tampered with the brake light because there is a major flaw on those cars causing accidents when the brake light comes on and stays on rust all over the car. i asked about it and was assured they would not buy a car within certain limits. it is under hood looks like the car was in a flood I used to love Car Max. I would never go anywhere else. Now I would never recommend them to anyone. They charge about $3,000 higher than book on most desirable cars. They do not care about customer safety at all. Only profit. You may as well go to a dealer and make sure you get a car that works and is reliable. We were 2 females looking to buy 2 cars from them. When we came back from lunch one day, so excited to buy a new car, we were actually refused to take cars on a test drive by one of the very obviously women hating salesmen. We were getting ready to buy 2 cars from them. We almost left then, but tried to be so nice to the apparently woman hating salesman, felt so sorry for someone like that. We were also denied the right to take the cars out by ourself which anyone can do. Now we think they were trying to prevent us from knowing about all the damage on the car. They have had many class action lawsuits against them according to google search for selling cars that are not good. They hide accidents off the car fax. What else do you need to know? read more

CarMax is a large corporation that prides itself on being transparent with its customers. In essence they want to treat people right. However, that's not always the case. From a customer standpoint, CarMax is slow to correct issues wrong with the vehicle. And while they sell their used cars as "certified", it's misleading as their inspection process is too quick to be thorough. Plus, watch out for appraisal offers as they tend to be at least $4K below value with KBB or even NADA. read more

We just bought a Jeep from them a few days ago, the process was a huge pain in the bum, but our sales man was awesome, so far we love the vehicle. Our only complaint would be that the vehicle was very dirty inside, we assumed when we first test drove it that they had just gotten it in and hadn't had a chance to clean it. I guess that wasn't the case, it was a week that we had the vehicle on hold, and it never got cleaned. we've been wiping dog hair and crumbs out of all of the nooks and crannies .... Annoying especially when we just paid them around 30k for the vehicle. Other than that, we will most likely go back in a few months for a new truck. Hopefully that one will be clean! read more

Salesman we had was completely unprofessional. Wasn't planning on buying a car just getting an appraisal to sell my current car. When he figured out I wasn't buying only selling he started reading his phone and ignored is from then on. Asked if appraisal was negotiable was told they have yeas of experience and I don't so, no, not negotiable at all. Horrible experience. read more

Second time we bought a car from Car Maxx in 2 years. I like the no hassle, no pressure and when you made a decision, you don't sit there half a day with or without financing needs. Plus, they have a big selection of many car brands locally, regionally and national. read more

First of all I love my new used Subaru but during the purchase I was bounced around between 3-4 salespeople. At delivery I found a ground strap that was broken off. One of the 3-4 people that helped me said they would order it and call me when it came in, 1 month later I'm still waiting for the call. I finally called them and the part was never ordered. I used to sell cars myself and I always did a follow up call, which I never received. The place is really nice but they need to concentrate on customer service a lot more. The only reason they got 2 is because I love my car. Oh yea the engine bay was very dirty and they didn't even think to clean it up. read more

WOW. What a great experience! I will recommend CARMAX to everyone I know. We walked in front door and was greeted by RENE'E. She asked what we were looking for and took us out to the car lot ... She gave a quick run down on how the lot was laid out and told us to look around as long as we needed. After checking out vehicles for an hour, we went back inside to let Rene'e know what we were considering. We had to return the following evening to discuss more of the vehicle options and put a Jeep on hold. Came back again on Saturday - Rene'e was always very helpful and knowledgeable. Ended up purchasing a Jeep Cherokee Trailhawk on Monday .... Had our mechanic check it out and he said It was a GREAT purchase! CarMax has been awesome to work with -- Cant wait to have another EASY, RELAXING, and SIMPLE car buying experience in the future!! THANK YOU !! read more

The buying process was extremely easy. Wes was fantastic. Now, I would highly recommend taking any vehicle to a trusted mechanic. The GMC Sierra that I purchased on January 18, 2017 is in their service department because the check engine light came on and remained on. My remote start stopped working. On Monday, January 30, 2017, I scheduled an appointment for their earliest available appointment which was going to be that Wednesday at 1:30 pm. On my way back Monday morning from running an errand, the truck started chugging. Instead of taking the chance of it breaking down on the 30 mile trip home from where I was, I stopped by Carmax and dropped the truck off for them to take a look at it. They did not start investigating the problem until Tuesday afternoon. They had to order a throttle body. So, Wednesday comes and it still wasn't fixed even though the throttle body was installed. There was more wrong with the truck. The alternator and front wheel bearings were starting to go bad. So they had to order those parts. They are now delivered but still waiting to get installed because they are waiting on a service bay to open up. Basically, Scott (one of the service guys who answers the phones) told me that their appointments are their priority and everything else fits in around those. I will NOT take my vehicle back to their service department. But, I will purchase a vehicle from Wes again. read more

Sales person was great. Craig in service was fantastic!! Office personal were young and snotty. Went up to counter to ask about my title and the gal seemed annoyed with my stupid question. I guess she was upset because she actually had to get up and walk over to counter. She didn't want bother checking to see if maybe a mistake was made with my address. Office personnel need to take a lesson in customer service from Craig in service. read more

I recently found the "perfect" car listed at CarMax in Loveland, CO. I started the process to have it shipped to my home state and received an email to start the process, which was supposed to include a phone call from the business and a 5 day hold for me on the car. When the call hadn't come after about a day, I tried calling the CarMax the car was supposed to be shipped to. No one answers the phone -- not the business office, the sales office, or the people who do transfers. I then tried calling the CarMax in Loveland, CO. Same results. This morning I started the process of calling again after I received a notice that my "hold" had expired [even though email contact stemming from this process is dated four days ago]. I elected to hold the car again. I called again -- to the same results. Then I started searching for the car online again. It doesn't exist. I presume it was sold, which doesn't surprise me. The incredibly rotten service does. read more

I shopped around for a couple months starting with CarMax and finishing with them. Once I narrowed it down to the make, model, year and price, they were the only dealership that could find exactly what I wanted...in Kansas with no transfer fee. Excellent customer service on every interaction. read more

Horrible experience. Had an appointment for an appraisal scheduled and arrived five minutes early. Waited five minutes to get the attention of the checkin person who was shooting the breeze with some old geezer. I had to interrupt and was told that someone would be with me shortly. Waited 20 minutes with no attention so went back to the desk and complained. The guy on the desk took some basic details and told me that my car would be appraised in about 20 minutes. After waiting another 40 minutes my car was still parked in the space I left it in and no sign of anyone doing anything. I went back to the desk, collected my keys and left. This place was so unprofessional and didn't care a wit about customer satisfaction. When I told the receptionist I was leaving and wanted my keys back he was totally indifferent; no apology or anything. I took my car back up to Fort Collins and traded it in at the local Honda dealer who gave me a fair price and treated me with courtesy and professionalism the whole time. I was done in 30 minutes and got a ride home to boot. If Carmax is the "future of car buying" them we are doomed. I will never go near another one and will recommend to all of my friends that they stay clear. read more

We just purchased a car from Carmax for the first time, I don't believe we will ever purchase another car from another dealer! Our sales consultant Justin was great to work with, we never felt pressured into buying anything and we were able to test drive as many makes and models as we wanted. Thank you for helping us find our new Jeep compass! read more

I'm not a fan of the car buying experience. I tend to do my vehicle research well before stepping on a lot, so when I do show up, I'm focused. In the past, arrival on a car lot meant sleazeballs drifting toward you from all angles, promising "a smokin deal" and getting pomade on your shirt. So when I went to CarMax, I was happy to find a clean, professional showroom with genuinely decent people. Wes (with an assist from George) put up with my questions and applied absolutely no pressure to sign on the line that is dotted. They were even so kind as to bring a vehicle up from Denver that was a better match for what I needed. So to sum: I got my ideal vehicle and I feel pretty good about it, plus I'm covered for the next 91K miles by a bumper-to-bumper warranty. You can MAYBE do better on price with a squatty dealership, but there will always that nagging doubt about what they did to get that vehicle to you so cheaply. So give CarMax a try - I think you'll be happy with them. read more

Easiest car buying I have ever experienced!! I got exactly what I wanted at the price I wanted.

True story: My Dad and I bought cars on the same day at dealerships right next to each other. I bought mine at CarMax Loveland and my Dad bought his at a dealership next door. We both sat down for price and paperwork at the same time. CarMax had me driving off the lot in one hour. My Dad's purchase took three hours to complete. Great experience here. I love my 2106 Hyundai Elantra! read more

My kids mother and I just purchased a vehicle from this location 3 weeks ago. Well the saleswomen was great. Very knowledgable. Well literally 2 weeks after she noticed the heater in the vehicle didn't work. After their "inspection". I guess the heater is not one of the items on their their inspection. We called them and set up a time to drive all the way from Wyoming, take the day off of work and figure out what to do with the kids. They agreed to provide a rental car since we were already having issues with a vehicle we got literally 2 weeks prior. Well we are now off work. Have extra car seats for the rental car and we are almost there before we find out that they didn't get us the rental car. The guy on the phone was very rude even going as far to say "look in a perfect world, what would YOU expect we do". How about INSPECT the vehicles you say are inspected and how about a little warning when you couldn't get us the rental we were promised. Well then he said it would we best for them if we brought the car back the week after. So another day off and hopefully find something for the kids to do. We finally found someone else to drive up from Wyoming to pick us up so we could wait for them to look at the car. Now they said they have no parts for that vehicle so they were going to have to order them. Again something they could have told us to start with. Well now we have to bring it back again and miss more work because they failed to check to see if the heater worked. This is a very new car that we paid over book value for with an extended warranty. Knowing we were driving 4 hrs to bring the car to them they offered to WASH the car. As it was snowing outside. No gas or anything. If we have ANY other issues with this very simple process we plan on returning the vehicle and will be going to Markley. My advice, Have a PROFESSIONAL inspect their vehicles before you buy from this place. We got an Avenger from them and the experience would have been better at a "buy here pay here". This place has taken a very happy time of year and turned it into a stressful horrific nightmare. I can't believe their overall unwillingness to make the process of fixing their oversight somewhat stress free. Never again and i will let everyone i know how messed up this has been. read more

Great service, and friendly staff. Scott in the service department was very helpful!

We went to Carmax a few months ago, and after being told we had to wait almost 2 hours to get help and test drive a car, we walked out. Today we went back to ask them to transfer a car from Denver to the Loveland location, and was told we were 3rd in line and it could take over an hour before they could help us. OMG! I guess they do not want to sell cars here very much. I had called both locations before we drove out to Loveland, and CARMAX does NOT answer phones, and thus why we drove out in person. What kind of car dealership does not answer phones? We were not there to test drive, just ask to have a car transferred in so we could come back and test drive. To have to wait over an hour just to have a manager put that data in the computer is ridiculous. As well, the manager and another guy was standing there, doing nothing, talking, and did not seem busy at all. The way they have their business set up is very poor, and is costing them sales. We walked out, after waiting 30 minutes, and decided to keep looking elsewhere for a car. Poor customer service and long wait times is a true irritation. read more

What a great experience! My wife and I found a GMC Acadia that we liked online and we did the online inquiry about the car. We had a very quick response from a nice salesman by the name of Justin. We have a hectic schedule with three kids, one is in school plus our youngest was only 2 weeks old. Justin scheduled an appointment for us to come check out the car a couple of days later. When we got there, he was literally standing at the door waiting for us. He was very polite and accommodating. Anyone who has ever financed a car before knows how it can easily turn into an all day event. The entire staff was really great at this location. We had our 2 week old and our 4 year old with us. The staff, including the sales manager, were super great with our 4 year old and they even helped keep him occupied while mom and I worked through the car buying process. It was really nice of them and in my opinion above and beyond what constitutes normal customer satisfaction. Justin was very patient with us and helped us work through a lot of different options to make sure we got the best deal possible with our financing. One of the great things that I love about CarMax is the fact that the sales men (and women) work on a flat rate commission. What that means for those of you that don't know, is that they don't have any reason to try and influence you (be a traditional used car sales (wo)men) to buy a more expensive car than what you want. Meaning if you buy a $5,000 car or a $100,000 car, they make the same amount of money on the deal. It really means a lot to me because when I am purchasing something, I hate having someone trying to talk me into something different, or more expensive, or really anything. I like to make my own decision. Another thing that gives these guys the "5th Star" is the fact we (like most people) were not fully prepared when we got to the car lot to buy a car. Of course once we decided on buying the car we wanted to drive it home that day, but we did not have our down payment money readily available and had to transfer some funds around. Justin and his sales manager we both very patient and accommodating with us while we moved funds around and really went the extra mile to make sure we were satisfied and got to drive our new car home that same day. Not to mention they stood up to their high standards and detailed the car and filled the tank up with gas. I think that is a very nice touch that isn't exactly expected. Bottom line is I think I would be pretty hard pressed to ever consider buying a used car anywhere else after this experience. Way to go Loveland CarMax!!!!! read more