Took my 2023 f150 into the quick lane service. Talked to a very nice young lady named Lacy. Now this was my first time going through this with my work truck so I was bothering her a lot with questions, prices and etc. she was very knowledgeable and understanding also went out of her way to get my more info for other questions I had. Would definitely recommend doing service here! They made the whole thing easy read more

I am hoping that this review finds at least one person that can spread the word. Loveland Ford is a joke. My son bought a used 2015 Escape about 2 years ago from Loveland Ford. The experience was okay. I wouldn't rave but I wouldn't say it was bad. My son was promised a couple of things from the sales department, including a full size spare, which we are still waiting for since they, after a year, sent him a donut. When Ford was asked my son was just told they didn't have any. After a year you would assume they could have procured at least one. ***Side note on Loveland Fords customer service / sales dept. The salesman was asked for a simple Ford hat. The salesman couldn't even muster up enough decency to get a new one. Instead, he gave my son a used hat that had been sitting on the salesman's dash. Needless to say, that hat got thrown out right away.*** When my son took possession of the vehicle he was informed of a recall. I called on his behalf multiple times, but it never seemed as if the parts were ordered. We never got an update, and we never got a straight answer when we called. It only took a year for the first recall to be addressed. Then there was a separate recall for his engine. Ford got my sons escape in but did not keep us informed or updated. My wife had to post one of these negative posts to light a fire under the service department's feet. The car was returned in a timely manner. This was our first decent experience with this dealership. After we got the car, the service tech asked me to ask my wife to remove her negative post. This did not happen as the experience was had and future customers needed to know what they would be facing when dealing with this dealership. Within a couple weeks the check engine light came on and the entire car started shaking while driving. My son set up another appointment to bring the car back. He dropped the car off (4/16), speaking to Charlie the service tech. Charlie made the joke that the Escape was almost brand new with all the recalls cleared up. If this is how a new car behaves from Ford then I might go to Chevy or Dodge for my next vehicle. After speaking to Charlie my son was left to find his own way home, with a 16-month-old baby! No courtesy shuttle was offered or rental car provided. My son had to walk for almost an hour carrying a baby and a car seat. I found out about this and got him a ride...no thanks to Ford. Well, today (4/17) my wife called to complain in person. A service writer answered the phone and said that there is no Charlie working there. Unbelievable since my son spoke to him yesterday morning (4/16). If a dealership is willing to lie like this then what other lies are told to customers. If these repairs to the vehicle need to keep happening, then we will find a mechanic that can fix the issues and Ford can pick up the tab. This has become tiresome. read more

A $1,500 Lesson in Misdiagnosis and Dismissive Management My 2021 Ford Ranger, with 70k miles, developed a serious and dangerous issue where it would randomly die in traffic and refuse to restart for 10-15 minutes. After multiple visits, thousands of dollars in unnecessary repairs, and being stranded in traffic twice, the problem was finally diagnosed as a single loose starter cable. Here is the timeline of how a simple issue turned into a $1,500+ ordeal due to a failure in basic diagnostics and customer service: The Initial Problem: My truck started dying intermittently with its auto-stop feature engaged, leaving me stranded in the middle of a busy intersection. After limping the vehicle home, I called the service department and was told the diagnostics sent to Ford showed a "low voltage" issue. Trusting their advice, I personally replaced the battery at a cost of over $300. The First Misdiagnosis (The "Parasitic Draw"): The problem persisted. Two days after replacing the battery, the truck refused to start again, so I brought it in. They diagnosed a "parasitic draw off the charts" and immediately blamed the third-party accessories I had wired to the Ford-provided upfitter switches. Despite the fact that this wiring had been problem-free for years, I agreed to pay $900 for them to professionally rewire everything to eliminate it as a variable. The Second Failure: Three days after this rewiring work, the truck died again in the middle of Main Street. It was clear the initial diagnosis was completely wrong. The Final, Simple Discovery: After bringing the truck back for a third time, they finally found the actual problem two days later: a loose starter cable. The cost to tighten this cable and get my truck back was another $280. In total, I spent over $1,500 and was put in dangerous situations twice because of a failure to perform the most basic diagnostic step: checking if the starter cables were secure. Even if an issue is hard to reproduce, checking primary connections should be step one for any "randomly won't start" complaint. The final straw was the complete dismissal I received from management when I tried to raise these concerns. I pointed out twice that the manager was speaking down to me, and after the third time, it was clear that customer concerns are not valued. A dealership's service department is built on trust. After this experience, that trust is gone. It was a good run while it lasted, but I will be finding a new mechanic. read more

I waited six months before writing this review for Loveland Ford because I wanted time to calm down and give them every opportunity to fix what they said they would fix. Six months later, none of it has been addressed. Thinking about the experience still makes my blood boil. I bought a nearly new truck from Loveland Ford. The very first red flag was the pricing games. They attempted to add a $700 "dealer handling fee" and an additional roughly $600 charge for window etching. These were not small or incidental charges. Only after firm pushback did they reduce them. That kind of fee stacking is exactly the sort of thing you expect from a stereotypically bad dealership, not one that markets itself as "farmer owned" and community-oriented. Before seeing the truck in person, my salesman, Jesse "JJ" Yeminez, told me that the truck had no obvious issues and that it was in excellent condition for the mileage it had. The online listing also conveniently excluded any photos showing the bed of the truck. When I arrived, the bed was badly scratched and chewed up. It was nowhere near "like new," and the absence of photos of the bed made that feel very intentional. That still wasn't a deal-breaker for me -- I went forward with the purchase -- but it was a clear lack of honest disclosure. The most serious issue, however, was mechanical. While I was still on the lot, I noticed a loud, inconsistent ticking/rattling noise coming from underneath the truck. I asked JJ, directly and plainly, whether that noise was normal. He told me it sounded normal to him. It wasn't. Fewer than 1,000 miles later, the truck was in for diagnosis for a turbo/wastegate issue that already had an active Ford Technical Service Bulletin. This was a known Ford problem at the time of sale. A competent Ford dealership should not only be aware of a TSB like that, but should certainly not represent an obviously noisy vehicle as "normal" when the sound lined up perfectly with that known defect. Maybe it was ignorance, maybe it was indifference, or maybe it was just wanting to close a deal quickly. Whatever the reason, I was told the truck was fine when it objectively was not. On top of that, Ford's own connected vehicle system still shows my truck registered to the previous owner. I cannot use the Ford app, remote start, or any connected features because the vehicle is still locked to someone else's account. This is not a user-side fix -- only a dealer can release it. I was told I would be contacted the next day to get this resolved. No one ever called. No one ever emailed. Six months later, it still isn't fixed. The truck also did not come with an owner's manual. I emailed the manager about this. His response, literally, was that if the salesperson made a promise to me about an owner's manual, I needed to take that up with the salesperson. No help, no follow-up, no solution -- just deflection back onto the salesman. The paperwork side was just as disorganized. I very specifically asked that I be provided copies of every document that had my signature on it, and I was told they would scan everything and email it to me. Days went by and nothing showed up. I had to contact them just to receive only part of what I signed. In addition to that, the vehicle title was mailed to the wrong address even after my address situation was clearly discussed during closing. The tax refund check was not written for the wrong amount, but it was issued to the wrong person entirely, and now I have to contact them to get it re-issued in my name. One last piece illustrates the overall attitude. After driving several hours to the dealership, something on my other Ford vehicle started making a concerning noise. I did not ask them to diagnose or repair it. I did not ask them to squeeze me in for service. I simply asked whether a technician could spare a minute to listen and tell me whether it sounded safe to drive home. They refused outright. Not "we're slammed, give us a bit." Just no. After traveling hours, buying a truck, and spending a very large sum of money with them, even that basic courtesy was off the table. Any one of these issues would be frustrating. Taken together -- manipulative fees like the $600 window etching, undisclosed condition issues, missing owner's manual brushed off by management, botched title handling, a tax check issued to the wrong person, failure to send signed documents, total lack of follow-up, sale of a truck with a known TSB-covered defect brushed off as "normal," and refusal to offer even a basic safety opinion -- it becomes a genuinely awful and exhausting experience. For a dealership that claims to be honest, small-town, and "farmer owned," what I actually experienced was the exact opposite. I would strongly caution anyone considering purchasing a vehicle from Loveland Ford to think long and hard before doing so. read more

Loveland Ford - Scratched paint in bed - Car Dealers Near Me - Loveland, Colorado

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Avoid this dealership at all costs. I traded in my truck and purchased a vehicle from this Ford dealership, only to be completely messed over. After they sold me the car, I took it in for emissions which it failed. it also failed before they even sold me the car making it an illegal sale in the first place. I was dragged back and forth repeatedly with no clear answers. After I turned the vehicle in for repairs, the dealership did not even begin working on it for nearly two months. When they finally did, the car still failed emissions. I made a down payment, my first months payment, and am coming up on the second month for a car I don't even have and shouldn't have been sold in the first place, while the dealership avoids responsibility and offers no real resolution. They keep saying they will get it to pass but at this point I want nothing to do with the vehicle or them. I've asked for an unwind on the deal and because THEY waited so long to repair the car, they are saying the time limit has run out? Completely unacceptable. When I ask to speak with head of service, they transfer me to my service guy-which is not what I asked. When I ask to speak with the head manager, they transfer me to sales? If you value honesty, transparency, or ethical business practices, do not buy a vehicle from this dealership. I deeply regret trusting them. read more

I just got off the phone with my service advisor. I brought my F150 Lightning in for 50,000 mi checkup, some recall work, and some investigation of a strange noise from what seems to be the electric drive motors. I made an appointment for Thursday, today is Monday, and they haven't worked on it. What a waste of time and energy. The Service advisor estimated at drop off 1 - 2 days. Today is day 4, and no work has been done to diagnose the problem. They estimate another 2 days before they can get to it! It's just sitting in the parking lot. Unacceptable, and my mistake for giving Loveland Ford a second chance. They pulled this stunt a year ago. They need to learn to make an appointment for service when a technician is free and ready to go. A day delay, fine...four days? Give me a break. read more

After getting a powertrain malfunction/Reduced Power on the Ford app, I took my F150 to Loveland Ford to get checked out. I was told that due to "snow" melt, water corrosion caused the problem to the main body wire harness corroding the connections. That harness is mounted on the interior driver side fender wall and it was explained to me by the technician, service manager Travis, and the advisor Josiah the connection should have a gasket but when it was manufactured human error caused there not to be one and it is not a Ford issue it was a me problem. It was going to cost $12,000 to fix and if it wasn't it would cause more problems and damage. After I had several questions as it was not adding up and made zero sense and I continued to get a explanation from the SM that he said water corrosion is visible solely based off the pictures the technician took. After my truck sat in the parking lot for 3 1/2 weeks with out any further work being performed to fix it and the recalls not being completed even though Josiah said it was done which he lied and again if was not touched. I picked it up. I took it to another mechanic, showing the pictures learning there is absolutely not water corrosion and the harness is undamaged. And I learned the path in which water drains from below the windshield which again was 100% different from the Loveland Ford explanation. I then took it to Ford in Ft. Collins only provided them with the same information that I gave Loveland Ford. I was told that it needed 12 hours worth of software updates and after they spent hours checking it not finding anything I then told them what Loveland Ford told me needed to be fixed. They confirmed there is absolutely nothing wrong with the main body wiring harness and there was NO water corrosion or intrusion or damage to the connectors. I showed them the pictures and they said they didn't show damage. I'm very thankful that Ken Garff took the time to actually diagnose the problem as only needing software updates which resolved all the issues that I had. They saved me $12k that Loveland Ford tried to scam me for. Lastly after leaving several messages for the Loveland service manager and advisor Josiah they both refused to respond back to me to discuss the situation. They refused to provide me with the documentation of the issues, and later reported they had fixed the problems showing up on my maintenance report. Lesson is if it doesn't make sense or it's not adding up take it somewhere else. I highly recommend Ken Garff Fort Collins and all aspects. I will NEVER go back to Loveland Ford and beware of there scams read more

I have a 2023 ford Mavrick purchased from Loveland ford that was due for an oil change and, I had called and made an appointment for Sat (3-28-2026)morning at 7, well nobody was there and the doors were shut and locked, so I filled out a early drop off form and deposited the key with the envelope and left. Around 3pm I called to see how things went and from what I gathered nothing had happened and they didn't find the key and new nothing as to my Mavrick being there. After a discussion this morning (Monday3-30-2026) with Travis the service manager we got things worked out and he's going to look into the severe lack of communication Saturday. Oil change is done and truck was delivered to my house!!! Thanks Travis!!! read more

Took my 2024 F350 with 14000 miles in for service. Oil change, tire rotation and general inspection. Went in to pick truck up. They in formed me that my brakes pads need replaced, at 14000 miles. OK. Took truck back in 2 weeks latter only to be told that the pads were fine. OK. Also during the oil change, tires were not rotated, air pressure was not checked, air pressure in all tires were low with the dash indicator was still on. I have bought 4 trucks over the years at this ford dealer. From Rick Roar Ford to Loveland Ford. With service like this, I will take my business to another Ford dealer. read more

Thank you for the great service,advisor Lacy D. Service team was very quick to take care of my vehicle. Pick up and delivery was excellent.

Not recommended at all. Nothing but lies and excuses. Told by the service advisor car was being worked on to diagnose its consumption of oil and antifreeze and puking of transmission fluid on top of transmission. Nope. As Per the service manager none of that has occurred. Went over to get some stuff Out of the car as god Only knows when it will be fixed and found the drivers seat ripped and scratched..... awesome job. Asked for. Another service advisor and was informed that the advisor would lose 20% of his pay if he got a bad survey from A consumer..... really???!!!! How is that my business? Do you think I am going to give him rave reviews??? Ok he is great lies very well...... called to speak to the GM.... Voicemail is full and not taking messages. Don't use these clowns. Car has 13k miles. Bravo @fordmotors @lovelandford read more

Loveland Ford - Destroyed seat by dealer - Car Dealers Near Me - Loveland, Colorado

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if I could leave 0 stars I would, I had to bring my vehicle in to get fixed and it's now been 2 months since I've had it!! dont ever bring your car here to get fixed because they will just take their sweet time and not give you a rental!! read more

This is for single women!! I have thought long and hard on submitting this review and still so angry and disgusted by my treatment in Loveland Ford Dealership service technicians. My first experience was a simple oil change, and all seemed fine. The next day I went to leave and stopped to get my mail I heard a weird noise and my tires locked up. The protective guard had not been screwed in correctly. So luckily, I was safe in the front of my mailboxes with no damage to me or my vehicle. Thank God had not reached I 25 or I might not be here writing this review. Than to add worst insult to injury I have a male neighbor come out and tell me I could not be parked there that long-I said please look under my vehicle -does it look like I can leave. So, I definitely live in a rude neighborhood. The second and my last time was for a simple oil change only to come out with a check engine light and I was totally delusional by the two Spanish mechanics and of course my vehicle could be driven. Thanks to my father and his upbringing I rudely said I will be parking my vehicle for repair, and I did not get a welcome reception inside and of course I came in with a check engine light on -well if so, why did the skilled professional mechanics tell me before doing my oil change service. Of course, there was no loaner vehicle and I created this nightmare- so I am a forgiving person by nature but Ladies I will never walk in that Loveland Ford Dealership again for anything. Over $3000 later as they needed my vehicle for almost a week and I had to rent a car-I asked for break in price as not my fault and I was told I would need a lawyer and how bad did I want my vehicle back or I could leave it if I could not pay for my services needed. SO, LADIES -have a deep pocketbook or husband/boyfriend to deal with the good ole boys or maybe put sex on the table and you will be fine. All of a sudden, I am getting mail and calls for service. I rudely but kindly called and told a representative to take me off the mailing and calling list. Thanks for listening and your time!! read more

This happened a couple of years ago, maybe/hopefully it's better - read more recent reviews but I still have a sour taste and will never go back here. Do not recommend them. We went there for a recall and a recall only, we also had an issue with the ignition switch at the time- that we already knew about, couldn't fix yet, told them about it and let them know they may need to just push and twist to get it started and let us know if any issues. Zero problems starting it this way, I drove and drive this car daily. (Including after this for months. I did get it fixed awhile later, but definitely not there). We already knew about it. It was still working and so we told them. We never asked for a dx or for it to be fixed, it should have been clear we were letting them know in case they had trouble. They took it upon themselves to do a full diagnostic on it and charge us $150 some for a diagnostic we didn't want and never asked for, just wanted the recall taken care of. Zero warning from them that they were going to do this, no call stating they are going to dx, zero heads up of the cost, absolutely nothing until we went to pick the car up and had a surprise bill. Fun times. Will never go back there for a service and if another recall happens on any vehicle I will look for a different dealer. read more

Continues on trying to get credit for unauthorized charges. This company is awful do not recommend read more

We bought a used Honda ridgeline from Loveland Ford. Everyone was helpful and friendly. Our salesman was Manny Canedo. He was great to work with. Friendly, knowledgeable, competent plus he's got two newfies :). I recommend Loveland Ford for your auto purchase, ask for Manny. read more

Stay very far away from this dealership. They change their employees and managers more often than I change my underwear. Service Managers that don't take or return your calls, Service Advisors that can't read and/or verify services performed on your vehicle and have no idea what's going on, and technicians that put the wrong oil in your car. They've lost my business for good. Jiffy Lube, Discount Tire, and every other mechanic in the area will take better care of your car than this place. read more

Duncan McDonald was wonderful to deal with I highly recommend him for your salesman! The Dealership was good but not a fan of all the extra fees that bring the final price up but overall it was a good experience. read more

My sales guy, Phil Smith was: Professional, helpful and no pressure. I was pleased with patience and understanding of how a large purchase is intimidating. read more

If I could give 0 stars I would. I went in for a recall for the windshield trim for my 2017 Explorer in November 2024. They said that the parts were on back order with Ford, which I understand. I waited for months for a call or update. When no call came, I reached out in February and told the parts weren't in yet. I waited again for another few months, no contact. I called to check status and I was told the parts were in and they scheduled an appointment. I drove 40 minutes to arrive and be told that the parts weren't actually in. At this point, due to the being told the parts were in, I had my windshield replaced. (I was told to wait to do this until the parts were in because the trim would break in the replacement. The trim did break but I had no problem with this because I was supposed to get them replaced in the next couple of days). So now I'm driving around with missing trim which looks horrible and the road noise is even worse. I waited again another 4-5 months for a phone call or update, nothing. I called in November, once again was told the parts were in (I asked them to physically check as this happened before) and was reassured the parts were in. On the day of the appointment, my husband called to verify the parts were in prior to us making the drive. Guess what, the parts were not in. We asked to speak to the service manager. He told us he would take over our recall and would keep us notified. Four months later and no contact. I reached out to Mike Maroone Ford in Longmont. I was scheduled to go in within 2 business days and the trim was replaced. They told me they received shipments of those parts every few weeks. I will never go back to Loveland Ford. read more

I hate buying cars. But Phil at Loveland Ford made it a pleasure. Got the truck I wanted at a fair price and wasn't pushed into doing it. he's down to earth and just a good ol' boy. I'd buy from them again. RM read more

In October 2024, I had a factory recall for coolant leaking into a cylinder that required a new engine in my 2018 Ford Escape with 40K miles on it. As part of that service, they reinstalled our wiper blades incorrectly, and we had to bring our car in twice to get them to first acknowledge they were installed wrong and then fix the wiper blade arms. Since then, we have had the vacuum pump assembly fail along with the PCV valve/oil separator. For the PCV valve inspection on April 4th, we were under the impression they were inspecting under the new engine warranty since it was an oil leak coming from the engine. However, they charged us for a full inspection and included a $40 shop supplies charge without giving us a heads-up prior. Based on how rude and unwilling to talk to us our service rep was, combined with all the issues we have had since getting this new engine, we decided to get a second opinion at Christian Brothers Automotive. Christian Brothers found the coolant hose was routed incorrectly and, during our service, found the starter bolts were not secured. Our Escape had only been serviced by Ford Loveland up to this point, so given the issues suspiciously right after getting a new engine, I would strongly advise not letting this shop work on your car again. Christian Brothers also quoted 30% cheaper than Ford for this work. TLDR: A second opinion found incorrect hose routing, not tightening starter bolts to torque specs, and the inability to install wiper blades correctly at this Ford Service shop; all while also adding suspect junk charges to an inspection that found none of the above issues. One star is one too many. read more

Find another dealership that does good work or local shop because ford is not it. 1. I explained to the front desk lady working with me to repair my car that my FRONT calipers needed replacing. They end up replacing the BACK for $800 and I still have a shake while breaking. 2. I called and no one answered and left a voicemail for the manager to call me back. Not only did the manager of this location not return my voicemail they simply did not call me back at all to try and fix this issue. 3. I recently posted a car to sell. I no longer have insurance to drive to a dealership but have been more than welcoming to have people come and drive it in my neighborhood. Ford denied doing such accommodations, despite being less than 5 miles away and having other dealerships like Nissan have no issues coming to look at it. I am honestly very glad my sale will not be going to profit their pockets as they are a poorly run company at not only Loveland but at Fort Collins too. I can tell you this is strictly a manager issue as I have no issues at Fords in Texas. It is very sad I service my ford elsewhere now. read more

I talked to Leslie the fleet sales manager, I​ explained I wanted to drive a F5550 truck, no sales talk needed, she agreed sent me an email with the time I could be at the dealership, I replied that time would work, drove 45 minutes, showed up and Leslie said ALL the F550 had holds on them and couldn't be driven, said she hadn't been at her desk to get my email ( she was at her desk when I got to the dealership) I'm going to buy a 90k truck but not from Loveland Ford. Pretty scrappy way to treat a potential customer, I'd steer clear if this is the way people are treated at Loveland Ford read more

Perhaps the worst follow up and results I have ever had with a car dealer service department. no call backs and they damaged the paint while repairing the seat mechanism. I can say nothing positive about their services. read more

I bought a used mini cooper from Loveland Ford. Adam was able to make it happen for me. I flew in from California to collect my car. I was picked up at the airport. My sales person Pat answered all my questions and made the whole transaction easy. They're very courteous and professional. Thank you for the awesome experience especially the drive home. read more

I would give zero stars if that were an option. I went with my daughter to get her ford fixed. We were quoted $204 for troubleshooting. We were charged $468. The reason they gave is that two different troubleshooting charges for different problems. The service advisor did not say that. The repair bill would have been over $5000 on a 2015 Fusion. That's more than the car is worth. I wish I would have read the ratings on Yelp before taking the car there. DON'T GO TO LOVELAND FORD. Also I will not buy any Ford. read more

Just wanted to share my review out of frustration. Bought Ford Maverick hybrid, the one my wife liked and wanted it. Traded in my ford escape good deal and reasonable. Picked up the truck in few hours key fob stopped working, the only way to lock and unlock the truck is through the Ford app. Drove to Loveland ford few time to get this fixed now it's going to take few more weeks to get fixed, it's some tech issues. Planned on a spring break vacation have to cancel it. It's just time consuming take atleast couple of hours back and forth. Although it's been What should I do at this point ? It makes me to doubt if it's really certified ? Is it worth making this investment? Should I just return it buy something else ? read more

Loveland Ford - Car Dealers Near Me - Loveland, Colorado

Shout out to Loveland Ford Repair Shop! They recently did extensive repairs on our 2020 Explorer in a timely manner. The A/C didn't work when we 1st got it back, a common issue with the tedious repairs performed. Jessica was FANTASTIC to work with to get it fixed. We took the car back, and it was fixed AND delivered back to our home. Loveland Ford worked miracles with our warranty company! We take both of our Ford vehicles to them for warranty work and recalls! We are grateful for their customer service! read more

Definitely not recommend Loveland Ford. As a Loveland native of 63 years I wanted to keep my money in Loveland. They sold a Ford Explorer to me with 24,000 miles on it and it was allegedly "Ford Blue Certified" which is to have had a 139 point inspection. After $1,200 worth of repairs plus a warranty repair with 6 months, Loveland Ford would not stand behind their alleged integrity to support the issues that another Ford Dealer which fixed their screw up said they should be ashamed to have sold a car with this severe of a problem. If I would have been killed or have killed another by their mistake, blood and hellacious legal action would be in play. It's beyond me that they will spend $100,000 of thousands on advertising but won't make a wrong a right for a customer. Idiot Management, is the curse of a good business. $1,200 is pocket change to this dealership and if nothing else, meet the customer halfway and own up to your mistake's. The only solace I have is knowing Karma is a bitch. If you want to buy a Ford, there are plenty others that do and I highly recommend that you take your business elsewhere. read more

Salesperson told us he ordered my car but never did. Months later I am supposed to drive said car cross country and I don't have it. Go somewhere better. read more

I'm going to be perfectly honest you. I started having trouble with the DEF system and would set the warning light on the dashboard that the DEF system had a fault. Because I had been a mechanic for some time, I decided to take the problem into my own hands and try to fix it myself. After replacing the entire assembly under and on top of the fuel tank. But it still had a problem. It was now beyond the scope of what I could do to get it back in working order. So reluctant to take it too the dealership and have them do their magic. Arriving at the dealership and checking in my truck. I got into a conversation with the shop Foreman. He told me that my truck was in a recall for this very issue and that he would be glad to see if he could get me factory to fix it. He also said to call myself and talk to Ford in Detroit to get an authorization. Which is what I did. After about three months of working on it the dealership finally got it back to normal. But now Ford was telling them that they were not going to cover the cost of the repairs because it was now beyond their time limit offered by Ford to cover the repairs. So me being a disabled person and on a fixed income had to barrow the nearly two thousand dollar cost from what little I had in savings. The Ford company never gave me a discount or anything like a break or even a call to say tough luck. I would never ever tell anybody to buy anything from them. I'm inclined to say that the people at the dealership really tried to make things right. But the corporate office did not. read more

We are passing through and our engine light came on. We were frantic because we need To Leave town Friday morning. We brought the truck in Tuesday evening and they did a diagnostic. They had to order parts which would come on Wednesday afternoon. We prayed that they would have time to squeeze us in as they were two weeks out. I called this afternoon (Thursday), and they were just finishing up! They even drove our vehicle to The RV park we were at to drop it off! They were angels! Shout out to Gary who's customer service was impeccable and to the service team that went above and beyond to get us back on the road again! Thank you! read more

I am leaving this review to share my horrendous experience with this dealership due to their shady business practices and non existent help in alleviating the issues I faced. In April I went here and purchased a 2020 Subaru WRX STI (36k miles) for the price of $44,000 Dollars after taxes. This being a used car means that the car is sold AS IS with no warranty. However the fact that this car has a whole slew of issues costing upwards of $10,000 to fix, AS IS was an understatement. My Salesman was Eli and he assured me that this vehicle was looked through and given the green light with no issues. That is where the lies start. I ran into a friend at Loveland Ford who works there and informed them I was purchasing this WRX. There first question was, "Is it the one with that bad strut?". I, concerned, asked Eli if the car had a bad strut and he assured me it didn't. Well, I just got done at Subaru and they have informed me that the car has a bad rear strut. So I was lied to about that and it is extremely shady and just evil to do that to a customer. But the issues don't stop there. A week after the car was brought home I took it for an oil change where I was informed that the car had a leaking valve cover that needed fixing and was leaking for some time. So I was again lied to about the mechanical condition of the car. A week after that, I discovered a slice in the dash that after multiple expert opinions was attributed to the new windshield that was installed prior to my purchase. When I confronted the dealership, they offered to see if the windshield place they use would honor a fix as it was most likely their fault, there is truly is no other explanation. Of course the windshield place denied it stating that they do not use tools that can cause that kind of cut to the dash. After doing some research I have found that 99% of windshield installers use a flat blade or box cutter type blade to remove old windshields. This shop must be the 1%, apparently. That's not it though, about 3 weeks after purchase, while having the vehicle PDR'd the shop tech notified me that there was rust beginning from a previous repair that wasn't done properly. I asked the dealership for assistance and they told me to kick rocks. So lets review: 1.) I was lied to about the vehicle having a bad strut straight to my face when I confronted the salesman about it. (800-1000 dollar fix) 2.) I was lied to that they went through this vehicle to assure it was in the shape consistent with a 40 thousand dollar vehicle. I.e. minimal wear and no mechanical issues. It needed a valve cover gasket that was leaking long before I had it, and a bad strut. The rust spot is an added bonus and ill give the dealership the benefit of doubt and say that they missed this part as it is easy to miss, however it is a $1300 fix (yay me). 3.) The dash has a slice in it consistent with a windshield installer not being cautious. When I confronted the dealership about issues with dash slice, no help or explanation other than it wasn't us (by installer) was given. 4.) Absolutely no assistance or even care was given for any of these issues. They did not care about these problems whatsoever and told me to eat dirt (metaphorically), we sold you a 40k car that needs 10k plus worth of work, nanabooboo stick your head in doodoo. I understand this car was sold AS IS. However the lying, blatant lack of care, and obvious hustle going on is absolutely ridiculous. Also, the dealerships response to these issues was that they were not "aware" of them. Which is obviously a lie based on the strut issue, but even if it wasn't a lie, why would you want to buy a car from a dealership that doesn't even go through a used car to make sure it is fit for sale? Let alone a $40 THOUSAND DOLLAR CAR. I will spend the rest of my days recommending nobody ever goes here for any reason. I am a local business owner myself and will be reporting this business to the BBB. DO NOT BUY A VEHICLE FROM HERE. Or you may share the same fate I have. Being hustled and lied to by these people. My names is Parker D. read more

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Great experience working with Pat Seery and Jessica Barrett. I ordered a Bronco and Pat kept me updated throughout the process. When it finally arrived, taking delivery was a breeze. Thanks, Pat! read more

Very disappointed in the appraisal of my vehicle today. Beware of the sharks! They'll lowball the heck out of your trade

They will tell you anything to get you to buy used a car. Then when there are issues, they say you could've bought a new car. Well I spent every penny I had to buy a one year old car and found out it has five year old tires on it that need to be replaced after only a few months of owning it cause they are wore out. And management smirks at you when you complain. We bought a new car too at the same time. But I guess that will be the last cars we buy there. Never again. read more

If you're looking to buy a vehicle, new or used, I would recommend Phil Smith at Loveland Ford. He is honest and easy to work with, no pressure to buy. read more

As a new customer to Loveland Ford dealership, I am very disappointed with the service department. I scheduled installation of an accessory for my new truck. Unfortunately, my appointment in their computer was mistakenly indicating that the appointment was to install a previous accessory that had already been installed. Okay, mistakes happen... not a crisis. My expectation was that I may have to wait a little longer for the 20 minute job to be completed. After a 15 minute wait I was advised that they may not get to my vehicle until afternoon, about 4 hours. They offered a shuttle ride back home but didn't know when I'd be picked up to return. So, my 20 minute install was going to consume most of my day off work. As a previous bussiness owner, I would take actions to mitigate errors the my company made... not this company! read more

Got an oil change. This was aight. However, literally all the employees have masks down around their necks lol Mask poster hangs in the corner and it's an absolute joke. As a place with high throughput of clients, one would expect them to take it seriously. I was disappointed though. read more