I can see that there are an overwhelming amount of negative reviews for this location. What I can say is since all of these reviews, they mush have had a management change or process change. The savvy consumer always does their research online before coming into the dealership. Thus the reason why you are here reading through the reviews. I reached out the the sale manager Nick for my sister who lives right down the street for the store. (I live in Southern California and have been through this process more than a few times) We worked out the details online and then my sister randomly decided to pop in one day without letting either of us know. I'm not sure they sales person's name, but from my understanding, he was very polite, professional and knew a lot about the cars. They ended up walking away with a lower payment with similar down payment than we worked out online. Talk about top notch. Now to address the "High Pressure" idea. Here is a fun fact for every person reading my review. - When people are shopping for vehicles, the average consumer visits 1.6 dealerships before making a purchase. - With that being said, of course they are going to ask you to buy the car the first time you come into the store. You have already seen the car online. You have already narrowed your search down to 1-3 cars you are looking at and finally, you are walking in to make the final decision on what you are going to move forward with. If you don't end up buying then, you will end up buying a car from the very next dealership you visit (Based off of statistics) Expect to be asked to buy the car right now. It's the same way at pretty much every dealership you visit. I had a great experience with Nick and my sister with both Nick and the Sales Person she worked with. I will try and update when my sister shares with me the information of the deal she got and the name of the person she worked with! read more

I honestly wish I could give it a 0 Star. I was going to test drive a vehicle for my daughter and had been in contact with them for a couple of days. No one bothered to inform me that the vehicle was no longer available before I drove over an hour each way to Loveland. David sent me a couple of reminders about our appointment, and couldn't bother to let me know it was no longer there. He also said they'd have something comparable if it wasn't and there was nothing even close. Extremely frustrating. We will gladly take our business elsewhere. read more

Lori really went above and beyond! It's awesome when a team makes the whole experience so smooth and stress-free. Having someone knowledgeable and passionate like Lori combined with the GOAT in finance, his expertise in finance, made a huge difference. Both of these amazing people are so valuable and talented in their respective roles. If you want a car and someone to WOW you please go see the dream team at 2 Mazda. Wonderful customer service from both. I can't thank you enough. read more

DO NOT BUY HERE!! Bought two cars I was told are dependable as I had a baby on the way and not even ONE MONTH later did a car breakdown. Tried giving them the benefit of the doubt and an opportunity to resolve this wronging and they failed miserably. Been months of fighting them to fix the issue and still no resolution! Unless you want to throw away money on something you cant drive go to any other dealership in this area! Terrible salesman and management here save yourself and your wallet from thousands of dollars of repairs and being down a car! Will be reporting to the BBB and fighting a lemon law battle. WORST DEALERSHIP EXPERIENCE OF MY LIFE. read more

Worst customer service possible. Came ready to buy a car and asked to take a test drive. They took down our insurance. We were on our way to test drive the vehicle then at last minute... sent two very inexperienced workers to join our test drive? The drive lasted no more than 5 minutes because we couldn't focus on the car itself with the salesman constantly asking questions of what we didn't or did like about it. When we got back we asked if we could look at the car more thoroughly and they just stood there watching us the entire time with zero personal space. We asked where the major dent on the hood / side of the car came from and he asked why was it such a big deal? We were obviously annoyed with him and were trying to leave as he refused to share any details about the car. As we were leaving he told us he'd give us the keys to take the car home with overnight to check things out. Will never do business with these people as they do not have knowledge of their used cars. read more

I purchased a 2021 Mazda 3 Premium Plus; Anna Santos was the rep I worked with, and she was great. She was not high pressure at all and allowed for a good extended test drive. Ironically that sold the car. My youngest daughter was considering trading in her current ride and brought home the Mazda 3 and insisted I test drive it, thinking I would really like it. That was all it took; I bought the car. It's quick, agile, comfortable and has a lot of great features. Most of all it is a hoot to drive! It also has great reviews and safety ratings. I LOVE it. I'm 76 and frankly I had become a bit of a recluse, and my daughters were worried about me not getting out, not wanting to drive. I found my CX9 to be a great car but larger than I like. I sold it to my older daughter and it's perfect for her needs. She LOVES it. Then I had no car for months, I couldn't decide on anything until I drove this car. Now I can't wait for an excuse to drive. I have canceled Uber Eats and my grocery delivery service. This car has renewed this old gal. Have more fun driving this than any car I have ever owned, including my Triumph Spitfire (which was very fun but so under powered that I almost got squished several times when I needed to power thru. That won't happen with this little beauty! Zoom Zoom indeed!) LOVE this ride and am determined to take better care of myself so I can drive it for years! I recommend others try out MAZDA because they are just all around great. This is my fifth Mazda, and I will never own another brand again. This dealership was delightful to deal with, I hate high pressure sales, and I got none of that here. (Which is good, because I would have walked out and missed out on my beautiful ride!) Anna will help you find your next ride, so go try one! Be prepared to go home with a new car, be it brand new or used. Take the extra key to your current car and clear out the personal stuff to save time. read more

The best sales experience at a car dealership I've ever had. knowledgeable and helpful staff that did not pressure me and made everything make sense. I'll be recommending to all my friends and family to come check out 2MAZDA!! read more

2mazda in Loveland is the worst dealership I've ever delt with there service department, hands down a negative 10 out of nothing do not go there. They really pit me in a bad spot, they told my car was fixed I drove it not even 25 miles and it started doing the same thing when I first took it to them. They stole stuff out of my car they lied to me time and time again, now I have a car that doesn't work and I'm stuck with out a car. By far the worst dealership in Colorado. I am a mechanic by the way so ya..... if you deal with them have fun and Joel in the service department worst service department employee not respectful and was completely just an asshole. Excuse my language but he is. 2Mazda you guys need to figure it out because even carmax said they have had so much trouble with them and just not a good place to get or take your car. Sincerely Very angry customer....... read more

I recently purchased a used vehicle from Tim Weiss at 2Mazda. Tim went above and beyond to make sure I got into the vehicle I wanted and to make this experience as smooth as possible. Tim stayed well passed closing to close my deal, brought snacks for my kids after a long evening, and even came in the next day on his day OFF to finish last minute things. It's this kind of service that will keep your customers coming back time and time again! read more

Jordan Stevenson did an amazing job selling me a Hellcat, give him a promotion! Quick and easy and very professional

I bought my CX-5 new here in 2016. Joel in the service department has always been so nice and helpful. I feel like they truly care about me and the car. My mazda has 160k miles on it now and still runs great, I've only ever had to do basic routine repairs and maintenance on it. I'm very happy with the car and the service I've received and would recommend this dealership to my friends and family! read more

2Mazda - Car Dealers Near Me - Loveland, Colorado

LIARS!!! BUYER BEWARE! they gave me a vehicle that needed almost $10k in repairs. but according to their paperwork, the vehicle needs nothing. I have tried to contact the GM Ryan Knight to finally get my car satisfactory, but I've been ignored for weeks! and to make things woare, THEY HAVE BLOCKED ME ON FACEBOOK! read more

Went to 2Mazda looking for something a little out of reach and Daniel and Joe were able to help get me into something that I was still happy with, and I am very pleased with my 2023 Mazda 3 Premium sedan. I will definitely be recommending Daniel and Joe at 2Mazda to my friends and family! read more

I went there for my regular oil change and turned out they did not change the filter correctly which caused the oil to leak out totally. I had to go to a different place to get it done right. Probably they scam their customers to make them come back for a repair!!!! Horrible place, horrible rates, filthy place. read more

Another review of a college kid getting taken advantage of. My daughter who's a college student at CSU brought her CX-5 to 2Mazda for an inoperable lift gate. They quoted her $311.95 to clean the wiring harness connection and switch because of purported corrosion which she approved. When that didn't work the service advisor recommended a new rear liftgate wiring harness and switch and quoted a repair estimate of $688.86 which she declined. A month later after she drove home for the summer, I purchased a new switch from Mazda online for $34 and installed the switch, taking about an hour. The wiring harness looked brand new with no evidence of corrosion. When I called and talked to the service advisor for clarification, he was evasive and had no answer when I asked if the tech had simply checked the wiring harness and plastic connector with a multimeter. After an unsatisfactory explanation of what "reconditioning all terminations" meant, he ended the conversation by telling me his manager would call me the next day to discuss my concerns. That call never came. To summarize, the total bill would have come to $1,000 for what ended up being a $34 part and an hour of labor on my end and I'm no mechanic. This service department is unethical and not to be trusted. read more

2Mazda - Mazda CX-5 Liftgate Switch - Car Dealers Near Me - Loveland, Colorado

I purchased a car from there during the apocalypse. Even though there were a few hiccups and a miscommunication, I would like to say I'm happy with the final outcome and would like to thank Josh (Salesman), Jason (Finance), and Mike (General Manager) for all of their help figuring this out. read more

2Mazda - 2015 Mazda 3 - Car Dealers Near Me - Loveland, Colorado

horrible experience! my husband and I went there looking for a used car for our daughter. we test drove the Mazda CX3. great condition and great price. We called the next day and negotiated over the phone. we asked to give our credit card and they said they did not need it. they would hold it for us. We texted the salesperson at 9pm to make sure they still had the car. he said they did and we were to meet him the next morning at 9am. we get there at 8:50 am and he (Connor) tells us they sold the car but he could show us something else. we walked out. Totally lied to. read more

I purchase a 2018 Subaru WRX STI from there and was told it was in perfect condition, not the case less than 75 miles into the car the clutch went out and more than one sensor( not covered by warranty btw).Point of the story is always get a third party mechanic to inspect any car purchased from here before you buy or finance. read more

Run don't walk or tow your car away now. This service dept lied about warranty wouldn't cover and was 720$. After talking with Kurt we had the Mazda with 15,00 miles towed to Courtesy Mazda in Longmont. We didn't want any damage to car so we towed it with AAA. The girl I spoke to there was very nice and they got it covered and fixed fast! So Kurt lied he had not filed a warranty claim and prices were almost 400$ more when we tried shopping around after Kurt looked at it. And they want 100$ for looking underneath. Ha ha ha read more

The service department at This dealership picked the wrong college student to try to take advantage of. Our daughter has a 2013 Mazda CX five which was purchased in California, along with a pre-paid maintenance plan. She took it in this week for her first maintenance appointment. They then told her they discovered over $1300 worth of work that needed to be done right away or she would find yourself in the middle of the road with her car not running. She is a college student after all, and smart enough to walk away from the service department trying to pressure her into getting these things fixed on the same day. She took the car to a trusted family friend who is a mechanic in the Denver area. He found it only two of the five items that they recommended fixing actually needed attention. He also discovered that the car was really out of alignment. This seems strange to us since on April 9 of this year she took her car to this service department and paid $100 to have it aligned. It is the opinion of the second mechanic that no alignment was done on this car. Parents, do not send your kids to this service department. They will be taken advantage of. read more

This is a follow-up to my review* written back in March, 2019. First, I sold my Mazda5 for $6000, 50% above what Spradley Barr offered me for my vehicle. Second, with that money in hand and a loan from my bank I purchased a Chrysler 300 from a dealer just a few blocks away from Spradley Barr; what a difference. No one tried to bamboozle me at the Chrysler dealership. Conclusion: stay away from Spradley Barr Mazda ----- * summary: at Spradley Barr Mazda the price sticker printed in large letters and displayed on the windshield of a vehicle is not what you pay. This dealership approach is to "baits and switch". The price is several thousand dollars higher. read more

When they also had Isuzu dealership, I would go there for servicing. Even after they stopped selling Isuzus... I went there for servicing. But once they had a special promotion for doing maintenance and did checkup and found all sorts of items that I supposedly needed to fix...and each going from $500 to $1000. I had to double check with other service places and turns out they were trying to get me to do unneeded work. I have lost my trust with them as a result. I have heard of a lack of integrity experience from a friend with Spradley Barr Ford as well. This is a troubling trend. Told the friend to go to the Better Business Bureau. read more

I drive a 2008 Mazdaspeed3 and the left low beam halogen bulb went out recently. I went to this dealership to purchase a replacement bulb and to have them install the part. I knew the bulb would be $28 but I expected the labor to install the part to be free (or at minimal cost), considering how quickly I've seen this being done before. Nope, the service representative was going to charge me $30 for installation labor....You must be kidding....Let's just say for instance that this install takes 5 minutes (literally takes less than 2 minutes by a mechanic) and that I would pay $90/hour for labor, that comes out to $7.50.... As a side note, my front RIGHT bulb went out last year when I lived in California. When I went to the Mazda dealership in CA, they not only gave me the halogen bulb for free ($28 value), but they installed it for free on the spot in less than 2 minutes. I ended up installing the bulb myself after watching a quick youtube. The whole ordeal from popping open the hood to closing it took just under 4 minutes. I understand that the dealership can be busy, but not only was service lacking, they were charging a ridiculous price for it. Makes me weary of ever going back there. read more

I didn't even want a Mazda 3 when I walked in to look at a car. I was just looking around at what they had. Welp after a very pushy and overly flirty salesman. I had a mazda. Yes I know, my bad. I haven't ever felt so duped in my life. I got a car I didn't want. After 2 months of driving the stupid thing I went over to Dodge ( who are amazing, and I've bought 2 cars from them.) And now am the VERY proud owner of a 2015 Dodge Challenger and a 2015 Jeep Grand Cherokee. Now calculate that 90 grand worth of cars that Mazda might have gotten had I not felt so violated. I will never step foot on that lot again, and I flip it off everytime I drive by. They will literally say anything to sell a car and play off your insecurities to make you feel better about yourself. read more

Riley at Spradley Barr Mazda was by far the most professional and knowledgeable salesperson I spoke with during the process of deciding which make of car I wanted. Reps at other dealerships were either ill informed or aloof. I made my decision to buy a Mazda over about 6 weeks and multiple visits, phone calls and emails. I never felt that I was being pressured. After a lot of research, I knew what was a fair price for the CX5 and I ended up getting the car for a little less than that (thanks to a loyalty discount for current Mazda owners). I would highly recommend this dealership and specifically Riley. read more

Six months ago when I walked out of Spradley Barr with a new car, I felt good about this place. That said, they talked us into a few extras, assuring us three different ways we could cancel those and get a refund if we changed our minds. I have spent that last six months trying to get my refunds from the manager, Homer, and his team. It would be laughable if it didn't feel so criminal. I've called repeatedly, emailed literally more than 30 times. Guess I'll have to go back there and force them to give me my money. I do NOT recommend this place. read more

Stay away from this dealership. The negative reviews are correct! We went in and test drove a new CX-5, which we really liked. We told the sales guy, who was a young fellow, and new to the job, that we would think on it. We also told him we liked the older Miata's because they had much more interior space. He told us a trade-in was coming in that night for an older miata (2007), and he took our number. We knew we wanted to buy a CX-5, and might also buy a used Miata as a fun car, if we found the right one. Early evening, around 5, the sales guy texted me and said the Miata arrived at their lot. He texted me pics. I told him we were very interested. I quickly went on cars.com and the dealership's website, and they had already advertised the car online at $9995 (which was about $500 over blue book price). When I texted the sales guy and told him I saw the car online at $9995, he texted back and said that price was a mistake, and that the price was $15,000. At this point I strongly suspected they were hiking up the price because I had said we were very interested. I told the sales guy that they needed to go online and fix the price of that car because it was false advertising and misleading to potential customers. That was yesterday. They never corrected that price, and today both the dealership's website and cars.com still show the car listed at $9995. So, either they are purposely lowering the price to lure in buyers (who will find out once they get there the car is $5000 higher), or they just hoped my husband and I would be foolish enough to fall for their con sales tactics and overpay for that car. It is sad for them because we had decided to go back and negotiate on buying that CX-5 we test drove, and also buy the Miata if it turned out as nice as the pictures. But, once they pulled that stunt on us and hiked up the price of the Miata (and never corrected that advertised price), we have decided to go elsewhere and give our business to a reputable dealership. read more

If I could give this dealership negative stars I most certainly would. I purchased my first CX-9 from this dealership in 2008 and swore not to go back. Unfortunately I found myself in a position that I had to take my car to the actual dealership today rather than a trusted mechanic. I really should have gone to ANY other dealership. The service Manager Chris and his service guy Joel Morgan are both incredibly rude, condescending and unprofessional. Joel was rude not only to me but to the body shop that was trying to get this handled under my insurance claim. Joel tried to tell me there were charges for things that were already included in the service package I was paying for! In addition to that he told me they were going to keep my car for 4 days longer than originally anticipated. They did not have a loaner option for this time period. I would NEVER recommend this dealership to anyone for sale OR service. Do yourself a favor and choose ANY OTHER Mazda dealer. read more

DO NOT BUY A CAR HERE! We had a horrible experience here from beginning to end. The salesperson knew less about the produce than I did by far. I was showing him how to use the BASIC car features. He did not have a route to recommend for the test drive. The 'showroom' is dirty and old in appearance. The 'manager/sneaky financial people were very slimy. They were very slimy/sneaky in their pricing. PLEASE check your final bill and make sure it includes TT&L because we assumed that that was the price quoted and then we got an additional $523 bill for license which had been excluded from the final price of the car. read more

absolutely terrible buying experience, they changed selling price twice due to GM and second manager disagreement. please avoid them. read more

Tried to buy a car. We made a deal then a week later called me and said i need to give them another 2500 500 MORE then they had originally marked read more

Highly wouldn't reccomend! Hands down the worst new car buying experience I've ever had. The dealership ended up screwing me out of my $5,000 cash down payment. The place is a joke. read more

I didn't know much about Mazda before stopping by the Fort Collins dealership on Drake and College. I was pleasantly surprised to find a nice and helpful salesman in my car search. My past experiences weren't good ones at other places. read more

I purchased a used Mazda 3 elsewhere, but need local support to maintain my vehicle. I've been very impressed with the service staff so far. Joel goes above and beyond to make sure I am satisfied with their service. I'll continue to use this location for my vehicle. I also like that it's near shopping and food in case I don't want to wait for my vehicle to be ready. It's true the showroom and facility is straight out of the 70's, but that does not bother me one bit. If the staff and services are right, then I'm a happy customer! read more

I had been looking at a number of midsize SUV's for my wife. My favorites had been Porsche Macan and Audi Q series initially. Read a excellent review of Mazda CX-5 so I went to drive one. Nathan, my salesman, allowed me to take an extended test drive. The CX-5 is excellent - handles as well as Macan and has a number of great features in Grand Touring package for $ 25,000 to $ 30,000 less in cost. The Mazda sales manager , Steven as well as Nathane were extremely knowledgeable and competent. Michael , the General Manager, answered all my questions. The whole staff is extremely open in all their dealings with me. Thus, my wife now has a new 2017 Mazda CX-5. read more

Have been coming here for the past year or so. Staff is friendly, prompt, and professional. They take great care of my car.

I started using the service department when I had my Mazda6. I dreaded having my car serviced. Every time, without fail, there was something expensive that needed to be fixed on my car...urgently. I didn't know any better at the time and thought it was typical service department tactics with a female. I have since used a different service department in town and have never experienced the same treatment there. When it came time to replace my car, I wanted a Mazda3 hatchback. I cannot remember the name of the salesman who I worked with (maybe Vince), but he was the textbook definition of sleazy car salesman. He was very pushy, and would call me to tell me they found a car that matched my needs and wishes. When we would get there, the car wasn't what I wanted. The worst part, when my husband wasn't around, he would make comments about how I shouldn't get married and question what I liked about my husband. When they couldn't give me the price I needed, I left. The salesman caught me in the parking lot and told me "Its only 25.00 dollars. You love this car. Let me take you out to dinner once a month and I'll pay you the extra 25.00". I was so creeped out by this guy I never stepped foot inside that building again. My husband had a Mazda and would need rides to pick up his car after it was serviced. I would always hide in the car and wait because I did not want that slimeball to see me. If I could give them negative stars I would. When I have friends or family looking to purchase a car I steer them away from this awful place. You've been warned. Stay away!! read more

I took my F350 in for an oil change, transmission flush, and to have one door lock that wouldn't go up or down fixed. I came out with a "bad news" estimate totaling almost 3k in "very important work" which included upper and lower ball joints among other things. I had some of the work done and chose to take the truck to a professional alignment shop for a second opinion on the ball joints. Sure enough, the ball joints were in perfect shape. The alignment shop said (and I quote) "I don't know what they were looking at, maybe they were looking at another truck and not yours, but the ball joints are your truck are in perfect condition and absolutely don't need replaced at all. (thankfully this alignment shop was honest, as it saved me $1400 in unneeded work) On my door locks only one (of 4) wasn't working right. I was told all 4 were a matching set and if one had to be replaced all had to be replaced. That sounded fishy, but I was a bit desperate to have working door locks so I agreed to the $700 repair. Sure enough, I called another Ford dealer today and that is not at all true according to the service manager you DON"T have to replace all 4 door lock actuators at the same time. Also, while I waited for the truck in the dealership I overheard another service writer give a similar "bad news" to an elderly lady on her car. Same scenario, she needed roughly 3k worth of service work that was "very important" the service writer was actually pressuring this old lady to BUY A NEW CAR. I mean he was really pressuring her, not just providing a suggestion, he was out and out pressuring this elderly lady to spend big money right then and there!! The ladies car needed new catalytic converters supposedly, the service writer told her the car would never be the same with replacements and she'd be better off to trade it in (total lie) This service writer really was pushing hard on this old lady to either trade in the car that day, or spend the 3k dollars for the repairs that day. As she asked more questions his story kept changing slightly. Based on this incidences it is very clear on Spradley's intentions. This is outright fraud. The two scenario's I personally witnessed and mentioned above don't even mechanically leave room for a possible defense on Spradley's side. It is blatant fraud, and I'll be reporting this to the Colorado Auto Dealers Association and the BBB. It's one thing to lie and take advantage of an adult (me) which I'm very disappointed about, but to take advantage of an 80+ year old lady who was on a fixed income is beyond disgusting. I suggest anyone considering doing business with this dealership look at neighboring dealers and not support Spradley's apparent desire to fleece customers. This happened on December, 2009: read more

Spradley Barr Mazda 2601 S College Ave, Fort Collins, CO 80525 Mazda Dealer Do not trust this dealership! Terrible customer service!! I recently purchased a vehicle from Spradley Barr Mazda and I was mislead several times by several employees and then spoken down to by the the general manager, Mike. First, the sales manager Homer told me he was dropping the purchase price to give me a good deal only to find out he "dropped" the price to the same price advertised on the internet. Second, we purchased an extra warranty and service contract for "peace of mind". Within a week of having the vehicle, we started hearing a clicking sound. When we called the service department, we were initially told to bring the car in, not to drive it, and it would take weeks to repair. Then, they told us we could keep driving if, bring it in two days, and wait for diagnostics. So, we did. When we called the service department at the end of the day and we were told that the needed repairs are not covered by the warranty and that the warranty does not start until 90 days after the purchase date. They expected us to pay for the cost of the repairs to a vehicle we purchased with a warranty three weeks ago! 3. Since I had not yet registered the vehicle, I spoke to the GM Mike about what my options were for returning the vehicle I had just purchased and I was told there are no options to return the vehicle. Of course they would not want to take a defective vehicle back especially after they listed our trade in sale with over 100% mark up. When I spoke to the GM Mike about my experience with being given misinformation and feeling disappointed, he offered to pay half of the cost of the repairs to "help" me out and that it would be deducted from the employees money. He continued to talk about hypothetical situations (like someone getting a flat tire) that did not apply to this situation. He told me to forget about the misinformation I was given by the service tech Joel because he is "young and new and doesn't know what he is talking about". The managers sit in an elevated platform (kinda like a judges bench). Mike literally stood up on the platform and spoke to me in a condescending tone of voice while I was crying about my disappointing experience at his dealership. I have never felt so small :(. When I told him I did not feel he was being helpful, he told me I could get my keys from the service department and take my car home to decide if I wanted it repaired or not. My overall perception is that the management of this particular dealership is more concerned about serving themselves than the customer. I believe the sales person Riley and the manager named Stephen to be upstanding men trying to make an honest living for their families. I just wish they had supervisors with integrity. We went to Spradley Barr Mazda based on the recommendations from friends who has positive experiences at other locations. I hope the managers at other Spradley Barr locations value their customers more than the Mazda dealership. read more

Do NOT go here. Like previous reviewers said, extremely HIGH pressure. Walked in just to check out a few cars, not really in a buying mode yet - I want to take my time so as not to be screwed over which is obviously something they do not understand. I told Russell that I was in NO rush. He pushed and pushed to get information out of me and I gave him my cell number and email. He text me every few days until I asked him to stop, to remove me from the list, to never contact me again, and I blocked his number. Well here I am two months later getting phone calls and emails from him again. I am furious. I would NEVER buy from this dealership. read more