Worst customer Service EVER... The staff is really incompetent and they do not know what they are doing. My personal information was not handled appropriately and the store was filthy. Went to test drive a truck and the truck wouldn't even start. Definitely would look elsewhere to buy a vehicle. read more

Jules is the bomb. We have purchased many cars at car max and as well have sold two back to them. In every case, we have been pleased and excited about our experience. If you do buy a car here, they are busy, and you need to call and set up an appointment with Jules. She is super helpful, kind, patient, and really interested in helping you make the right decision. I would go back to her in a second and you should consider her as well. Car max has a very focused environment based on not pressuring the consumer while offering descent prices. Could you find cheaper elsewhere? Probably, but what you will not find is the support and efforts made to execute the sale, and instead of bickering about not wanting floor liners, and whatever other thing the lot sales people want to sell, this is straight forward. The other thing is financing and closing the deal is simple and fast. The thing that took the most time for me was making a decision on a car. And while Jules was fantastic in helping me choose, she also was open to me when I would squirrel to drive a totally different car. Again, call and set up an appointment with JULES! And CarMax people, give Jules a bonus! She is fantastic. read more

Fast and efficient....hope I don't have to but will will use again if I ever need to.....love my new car

If your a transporter please don't go here. They only have one spot for trucks and will always take more than 2 hours to pick up or deliver.

This place is a total scam! We took our SUV in and they offered 30% less than their online offer because they said there was a knock in the engine. This car has no engine issues and there is no knock. When I asked who diagnosed that, the manager told me that they don't have mechanics there and that the sales person "thought" he heard a faint knock. Again, there is no knock. So, they suggested I pay to have the engine looked at by the Ford dealership and bring it back and they "might" increase the value. Their original offer was about $2,500 below bluebook, so we walked. We have now sold it to another party for twice their offer. Stay away from this place at all costs, they are scammers! read more

Requested a car be transferred from Santa Rosa to Roseville late Tuesday, arrived the next day about 11:00 AM. Had a busy schedule so I headed over there before they contacted me to try & pick it up. Ryan expedited the process and I was test driving it 20 minutes later. Knocked out the paperwork and DONE!!!. Saw a lot of very negative reviews over the last 12 months about CarMax so I was a little wary. This experience was just like all of my other experiences with CarMax: SEAMLESS & AWESOME! Thanks to Ryan and the whole team. Meet the new CarMax: Same as the old CarMax!!!!! Quick, no fuss, no muss. Sincerely, A Customer For Life read more

The one star I am giving, is for the car buying/selling experience itself. Everything else since then, has been a nightmare. In February, I went to Carmax to sell my 2013 Subaru Impreza and buy a 2015 Subaru Impreza. I was in and out in 4 hours total. The sales woman that helped, was super nice. The car selling experience could not have been easier and I was in love with my new car. That's where the good ends. The next morning I went to drive to work and immediately upon pressing on the gas, the car jolts harshly forward. I thought it was nothing to worry about, but it continued to do it. This continued for a few days, so I called Carmax. They said they could either bring it in for repairs (no thanks) or I could turn it in and look at another car. So that's what I did. I found another Impreza in S. Cal and had it shipped in. I had to wait 12 days for it to arrive - during which, I found out my phone wouldn't stay connected to the radio in my car and when listening to podcast, the volume would randomly get really loud. Needless to say, I was ready to get out of this car. Finally, the new car arrived and I was shocked when I was saw it. It was filthy on the inside. It looked as if it had been underwater and someone had then attempted to wipe it down? There was debris all in the cracks of the seats and floors. The dash and steering wheel has dust caked on. But I thought, okay, nothing I can't clean. Let's see how it drives. Well... it drove even worse. I get it back, pop the hood to a terrible burning smell. There's a full on branch under the hood and the battery is corroded and not bolted down. I relay the info to the sales woman and ask for my $300 delivery fee back. So now, my options are to look for another car (umm....) or have mine worked on. So I decide to give Carmax a shot. They have my car for 10 days and say "Hey! We fixed your issues. The transmission just needed to be flushed and we re-booted the radio. Should be good to go". I pick up the car and within 30 minutes notice neither issue is resolved. The next weekend I come back to return the car and am told I can't because it's over 30 days. Even though I reported the issues on day 2 of having the car and Carmax failed to fix those issues or give me a workable replacement. So now, I am stuck with a $25k loan and a car with jolts/jerks every single time I touch the gas and a radio that only works for music and only works sometimes. Thanks Carmax! read more

This was my first time selling a car with Carmax and I have to say this was so easy and such a simple process. Hector was the sales representative that helped me and he was AMAZING! Great customer service and so helpful through the whole process. I officially sold my car today and want to thank Hector for helping me do so and receiving the offer I wanted. Thank you! Pls ask for Hector, would highly recommend him to anyone needing assistance. read more

I found a car online a s wanted to test drive, so I made an appt. Was early for appt at 4pm, checked in, was told to wait, so we did, until 4:20. Checked in again only to find that appt was removed from their list. No o e else available so we left. No apologies offered. I won't be going back. read more

Ive purchased 2 cars from them. Super easy to work with and overall a great experience.

The car buying process not so bad the service beyond frustrating. Bought a car from Carmax on July 8th 2020 On July 14th 2020 tried to take it back under the buy back policy because car had a bunch of problems and was refused. On July 20th finally got a service appointment got me shocks on both sides got car back 9 days later on July 29th immediately after pulling out of lot I knew something was wrong. On July 30th called the dealer and they made me a new appointment to have car checked. On August 11th take the car back to dealer On August 12th the dealer called to advise me that the car was fine but they would take it to dealer just to check. On August 14th the dealer called me to advise the whole shifter column was broken and could have shifted to any gear this was VW themselves but Carmax said it was fine and let me drove to Vegas and back in a broken car cause they said it was fine. On August 17th the dealer called to tell me I could pick it up. I show up to pick car up and to my surprise it was rear ended. I AM BEYOND PIST OFF AND REACHED MY BOILING POINT! read more

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Came here to get some info about selling my car. They were less than helpful and my experience wasn't a good one. Wouldn't come back.

I own a Mercedes' SL500. Got a KKB from the credit union, before putting it on the web for sale, I went to Carmax for an appraisal to see what they would offer in the KKB value. If reasonable, I was going to let it go. The vehicle has been serviced and repaired over the years by the Dealership, Mercedes Autohaus, and mostly through EU Tech. EU Tech has been great about troubleshooting, identifying problems and suggesting repairs. Never have I experienced shifting problems, and never has any of the shops mentioned the vehicle has shifting problems, or I might need the transmission looked at. The vehicle is in great condition and has no mechanical defects I am aware of, all suggested concerns have been handled to keep this car operating efficiently for commuting and travel. It's a beautiful looking and great running car. It's just older and I'm ready for a change. When I went to Carmax their appraiser disappeared with my vehicle. When he or she came back I noticed they put my hard top up without lowering the row bar. I'm not sure what else he or she fiddled with or if he or she understood the difference in shifting between sport mode and comfort mode as the vehicle was in sport mode. The appraisal came back less than low KKB stating the vehicle had shifting problems. So I assume the appraiser is a mechanic too? He or she was apparently able to determine this driving around the block! I'm not sure how he or she came to this conclusion or what his/her skill level is but there is no shifting problem with my car. I conclude it is a lack of experience with this type of sport coupe so I called to discuss and follow up. I spoke to "Victoria" who said the appraiser should not make mechanical conclusions, she said she would follow up and call me back. She never received a return call, obviously this was dismissed by them. I post this for heads up to others. I don't believe a appraiser should be making mechanical assumptions without follow up. They have a service area, but no way it was looked at there, in the short time frame he or she had the vehicle, and how busy the service area was that afternoon. I also don't think they should disappear with your vehicle, especially one with many features they may not understand and could damage the vehicle. Like leaving the row bar up. Very disappointed with Carmax. In addition! It appears to be their policy to keep the owner separated from the appraiser. But shouldn't you know who is taking your car out? The appraiser certification, mechanic certification, insurance docs on all individuals disappearing with your vehicle for the owner to be able to look at before they take your car or upon request? That way we know the skill and knowledge level of those employees plus coverage. When I asked if this person was a mechanic too after I got their appraisal and prior to leaving, the guy I spoke to laughed as if he thought it was a joke. Unprofessional! I also, found it interesting to read other reviews, after I wrote this, and see how many other owners were low balled by Carmax appraisers claiming the vehicles had shifting or transmission problems too...is this a low ball technique by Carmax? read more

This has been the worst car buying experience of my life. NEVER BUYING FROM CARMAX AGAIN AND IT IS STILL IN PROCESS. Do not come here. Carmax is using fraudulent information to verify my identity so it is not matching and then proceeding to say they cannot manually verify my identity. The general manager Rob and the Sales Manager Luis have done nothing but display their incompetence and unprofessionalism. I am disgusted at the way I have been treated throughout this process to the point where I feel like since my last name is middle eastern that I have been profiled a certain way that makes them not want to service me the way they would someone else. They toldme that i would have resolution today and be able to take my car home but when I call it is to my surprise that both the general manager and sales manager are off and failed to communicate that to us. Both associates should be reprimanded for their gross unprofessionalism and lack of competence read more

Loved using my car there as it was so easy. However, DON'T BUY THE ROADSIDE ASSISTANCE. I had a flat tire and they told me they would be there in 30 minutes and it's since been 4.5 hour and still no one has arrived. Not only that, but they keep stringing me along saying, "we''ll be there in 30 minutes" when in fact, it's been hours. So, yes, like Carmax for buying cars, just stick to AAA for roadside assistance. read more

Beware of Carmax. They will make you wait hours to return a car they charged you 8k over the value of and then tell you that the car you traded in for a down payment less than 24 hours ago has been moved "offsite" and that you'll have to come back tomorrow but they don't know when. UPDATE: I called this morning and they won't give me my car back because it's a bank holiday. They could've taken care of this yesterday but Zachary said to come back today. These people are horrible. I just want my car back. read more

Awful customer service. We bought a car a buick encore in nov 2020. Worst car ever. Good thing we bought the extended warentee. The car has been in the shop 8 times. Carmsx does not care. Whole reason we bought a car was because someone hit me in my mini van and I needed reliable car. Not this hunk of junk. Enterprize car sales are more then happy to work with us unlike carmax so as soon as this dumb car is out of the shop thats where we are going. Beware carmax sells lemons read more

Can't speak for trade ins or selling a car, but it took less than two hours for me to drive off with my new car. Who doesn't like efficiency? read more

Jeff hanks helped me out with my car in the service department and he was such a sweet soul high recommend them taking car of you here(:

Poor and unprofessional service . The customer service is poor and their offer is way below market price . Staff was also NOT well acquainted with their policies. Never again! read more

Went to this location to sell a vehicle. Got the quote online and their business team was able inspect the vehicle in under 45 minutes and then process all the paperwork in under another 45 minutes. Only spent less than 1.5 hours for the entire process and it was super smooth. The individuals who helped me out (forget their names) were very friendly. Thanks again. read more

I bought my 2015 Mercedes CLS 400 from Carmax in South Sacramento. The process was easy and painless. They informed me during purchase, there was a recall for the navigation system. I took my car into Mercedes the following week and they did a thorough inspection of my vehicle. There were a few things that needed to be addressed and fixed. I went to Carmax in Roseville and gave them the printout of the issues with estimates. My visit was with Erika, she helped me with the process from start to finish. Seeing as I just bought the car less than 2 weeks prior, everything was covered under the limited warranty (I didn't purchase the extended, although I now wish I did). She got me in a loaner vehicle for a week and contacted me everyday with an update. She was great! She made me feel important and taken care of. Well done Carmax! read more

CarMax - My Baby! - Used Car Dealers Near Me - Roseville, California

I had the worst experience ever trying to buy a with this Carmax location in Roseville and South Sacramento. There were too many red flags here. I was assigned to the worst salesman ever in Roseville. You could just feel his unmotivated energy. Then I was told not by my salesman, (because he disappeared not letting me know what's going on) that the car battery was dead. Not a good start. Good thing I listened to my intuition and walked away from this place. The worst part about it is they made it seemed like they didn't care that they just lost a sale. I decided to go with Mercedes dealership in Walnut Creek. Not only did I get great service and smooth car buying process. I found my dream car which is 2 years newer, and it cost 4K less than the car in Roseville. Buyers beware. read more

Everything I have heard about CarMax is true. I went with my son to purchase a car. Best buying experience I've ever had! I've purchased at least 10 cars over the last 20 years and the staff and experience here surpassed all of my buying experiences. Josh assisted us and we weren't hassled, he was very knowledgeable about the cars, the paperwork, he explained everything and there wasn't hidden information. My son purchased a great car at the price he wanted. I highly recommend them! read more

Had a lousy experience here. Made an appointment to test drive a car on Monday 10/23/23 and I arrive and didn't have car insurance with me so they woman helping me said "oh I'll have to get a male colleague to drive with you because I don't feel comfortable because I'm a woman and your a man" okay, that's fine. I get it. Asked how long I'd have to wait and she said 5 minute or so. She left and I never saw her again. 45 minutes later I decided to just leave. At 20 minutes I asked one of the workers and he said the lady put me in queue and no one was available to get the car ready. Annoyed that I had an appointment and the car wasn't ready and because I happen to get a person who wasn't comfortable going on a test drive with me I had to wait 45 minutes. I just left. Was very frustrating. read more

My wife's car had a little over 100,000 miles she wanted a new car. We agreed that I would take her car and sell mine to CarMax. I didn.t know what to expect but the process was easy! I got a very good good deal! I had a 2017 Nissan Altima with 95000 miles, paid off. I was offered 11.5 that I took. Franco out in south Sacramento was the best! Any questions my wife or I had, he had the answer for! Even better was any questions we had that he didn't know, he would get the answer for us! I am satisfied with this transaction! read more

The absolute worst customer service I have ever experienced. Took all day to sell my car. They said it would take about 30 for their inspection. After 2 hours they gave me an offer and I accepted. Then, after another two hours of waiting for them to process the paperwork, they told me the amount they were giving me and it was $1,000 lower than what they originally told me. Their staff made a huge mistake and they didn't honor what they said. Get a copy of everything they tell you, or your quote might change. The manager that came out and spoke to me was extremely unpleasant. I have warned all my friends and family to never ever go here unless they want to leave angry or in tears. read more

The workers there were really polite. I did not have a good experience with them they never answer the calls. I tried selling my car to them and my car is under unop & did not let me know that they do not buy vehicles that are onop . I had to pay $250 to get the car towed there for them to tell me they can't buy it. read more

Purchased 4 cars but never again. Bought an electric car with 29k miles. At 31k the electric motor failed with a bill of 14k. Carmax agreed that shouldn't have happened but they wouldn't help because car purchased 120 days ago. Never again read more

Every automobile transaction is different and not something that I look forward to. We sold a car that we weren't driving ( ongoing COVID lockdowns had changed our road-trip plans) so rather than incur the expenses of a mostly idle vehicle, we decided to sell it. Hector was our primary contact at Carmax, he was very pleasant, explained how the process would proceed and about how long the entire process would take. We were pleased with the process, from initial information through the appraisal process and finally the financial and signing process. Every Carmax team member we encountered was pleasant and helpful. This was our first Carmax transaction because we've always purchased new cars. We were pleasantly surprised with our experience. read more

I cannot stress enough how amazing our sales consultant Kourosh Modjtahedi was. He managed to exceed mine, and my families expectations. I believe he is an excellent addition to your facility. We are a bit of an odd bunch and he really impressed us. 110% satisfied, I would request him specifically in the future. He is very kind, patient, and knowledgeable :) We also met with Sara in the finance department and she was very sweet! My family chooses carmax without a doubt. Thank you, I love my new car!! read more

CarMax - Used Car Dealers Near Me - Roseville, California

For purchases, I have nothing but good things to say. I've bought a lot of cars from dealerships:. Hands down, this is the easiest and most stress free experience. One small caution... If you are paying a down payment via debit card, it's a pin-based transaction only. Most banks give you a different limit for pin-based and signature based. (For example, 3K pin, $15K signature/debit.) Carmax doesn't allow signature based at all. Even if your bank assures you there's no problem, please double check. Ask for your pin-based transaction limit before you go to Carmax. Their customer service folks won't think to tell you that, and your bank will probably confirm the debit/signature based limits only. We had to run around to an out of town bank to get a cashier's check and come back. So, hopefully this might save someone some time! Otherwise, I've bought three cars from them. Two we had transferred. Pricing was fair, process was easy, and I'll absolutely go with them over a traditional dealership. read more

Highly impressed by my experience selling a vehicle at CarMax of Roseville. The process was efficient (around one hour) and they gave me a very fair price. This saved me the hassle of a private party sale - thanks CarMax! They even have a nice local coffee shop across the street in case you need to wait a while. read more

I always have the best experience with CarMax from beginning to end! They always go above and behind especially our agent, Amy Camp, at the Roseville location. She was amazing! I couldn't ask for better customer service making sure everything went smoothly in our car buying/trade-in process. read more

This is the worst place ever! They are racists, and won't serve Asians for test drive. I came here for an appointment, and they made us wait for a hour and 30 minutes before seeing us for a test drive even though we have an appointment. I noticed they seem to service non minorities immediately. I complained to the manager and she laughed at me. read more

I went there with a small budget because I had gotten into a car accident. My sales guy Mark was very kind and informative! I like Carmax because they do not pressure you to buy and he truly wanted to see me happy. I love my new car; however, i noticed it was having some transmission issues. I texted mark and he gave me the number to the service center. I called them and they said although they won't be able to squeeze me in until a week from then, I can come drop it off and they will give me a loaner car in the meantime. They've been so helpful. read more

CarMax - Used Car Dealers Near Me - Roseville, California

We bought a buick encore in nov. 2020. Since then It has been in the shop 8 times. Good thing we bought the extended warentee or we would be out 1000's of dollars. So we decided we would try to turn it in for a different car. The manager was rude and treated us like suckered. I will never buy another car from carmax again. Enteerprize car sales are more then happy to work with us. So as soon as this dumb car is out of the shop we are going there. Awful customer service. Beware read more

We worked with Mark, who was an excellent, informative and intelligent sales representative. He helped us narrow in on a perfect car for our situation. Really appreciated his help and patience! read more

I had some questions on a jeep they had. They treated me like a garbage person. They were so rude and unhelpful and when I asked to speak to the manager he was unable or just didn't care. No help when you have questions and they make you fell like you should already know. read more

My son and I arrived at Carmax at 11:30 today, we talked to Raj, that wasn't really happy with CarMax when I was talking to him about, that i worked for Carmax 20 years ago at this Roseville location. After a little bit of looking on the computer, Raj set us up to test drive a Mazda and Because I'm in a wheelchair, Raj did not ride with us. When we arrived back 20 minutes later, we were looking for Raj and he was nowhere to be seen. I asked two salesmen if they could get Raj for us so we can test drive our second car. About 10 minutes later, I decided to get up and give the return keys of the Mazda to two managers standing in the Middle of the sales floor talking to each other. Then another 25 to 30 minutes later Raj still hasn't touched base with us. I got up, rolled to the center of the sales floor and Saw Raj helping another two gentleman. I went to the desk and asked if I could get somebody else to help us get this other car to test drive, she intern, said that I would have to wait for Raj. I said that could take a long time can't we get somebody else and she says there's no more sales staff. At that time there was no managers on the floor that was a lot different than 20 years ago. I went up and asked another gentleman if I could get a manager and he says there's none available and I told him the situation he said the first lady I talked to ran out to talk to Raj. When she came back in, she came up to the table that my son and I are sitting at and said the only option we have is to get back on the waitlist and it's going to take an hour and a half. So I was being helped first and I've been there for three hours and they're telling me I have to wait another hour and a half to test drive another car. Does that make any sense? I used to refer Carmax, but I just can't anymore. No one tried to get a Manager to help! Raj never touched base with us again we could've left with the car and no one would've cared. Very bad impression to my son! And their new process of people putting cars on hold for seven days without paying for it. Everything was on hold. Good luck, Carmax read more