We had such a great experience purchasing our car from Niello Acura on Friday, September 4th, and a huge part of that was because of Nicholas Shaffer, our salesman. Nicholas was incredibly helpful throughout the entire process. He answered all of our questions, was extremely knowledgeable, and took the time to make sure we understood everything. He was polite, professional, courteous, and never made us feel pressured or rushed. Buying a car can sometimes be stressful, but Nicholas made the entire experience easy and enjoyable. He truly went above and beyond, and we really appreciated how well he treated us. I also want to give a special thank-you to Mike Joudeh, the finance manager. Mike was also extremely helpful throughout the process and made the financing portion of the purchase straightforward and easy to understand. He was professional, patient, and took the time to answer our questions and make sure everything was taken care of. Both Nicholas and Mike made what can often be a stressful experience feel comfortable and hassle-free. We really appreciate the excellent customer service we received from both of them. If you're looking for a vehicle at Niello Acura, I highly recommend asking for Nicholas Shaffer and Mike Joudeh. They were both wonderful to work with and helped make our car-buying experience a very positive one! read more

Niello Acura - My new Acura Integra - Auto Repair Near Me - Roseville, California

Very impressed... from the beginning to the end. I met with sales rep Nick regarding a used vehicle that I saw posted. Nick had the vehicle ready for the test drive. The price was very competitive, better than ALL private party sales I could find for similar vehicles. I noticed on the test drive there was a wobble and pull in the suspension and I brought it to Nicks attention. When we got back to Niello it went straight to their shop. Niello put all brand new tires on it and balanced and aligned the car. The used vehicle came with a 7 day/700 mile return policy. I took the car to a local mechanic and found that it needed about $2k in suspension work. I brought that to Niello's attention and they had it fixed within 48 hrs. I never felt pressured or that "feeling" some car dealers give you. One more thing... during the buying process my drivers license was misplaced. Rather than make up some BS story, Nick and the sales manager were straight forward and apologetic. It was found. read more

Service needs help communicating with sales when a car needs to be picked up and paid for. I contacted my advisor 3 times today for a callback and received no response. I get here, they don't know where my car is or the invoice. Not to mention I had to bring my car in after having a 100k service and a recall fixed then ended up with a new issue for $3,000. Not a great experience. read more

Niello Acura - The new amount for service - Auto Repair Near Me - Roseville, California

Nicholas Shaffer is the sole reason for this 5-star rating. He's honest, professional, knowledgeable & attentive to every detail. He is patient & went above & beyond to ensure I got a fair deal. His level of professionalism & customer care sets the standard for how dealerships should operate. He was transparent & made the entire process smooth & stress-free. He answered my questions & promptly handled all of my requests. If you want someone who values their customers & is true to their word, ask for Nicholas Shaffer. He was absolutely exceptional! Thank you for dealing with me throughout this entire experience. You were a blessing to work with! I HIGHLY recommend working with him when you purchase an Acura from Niello in Roseville. Nicholas, you are an absolute asset! read more

Niello Acura - Acura ADX - Auto Repair Near Me - Roseville, California

I have always loved the representatives and the service Ive received at Niello Acura up until this point. My 2019 Acura MDX was shifting harshly and at times there was a hesitation when accelerating. I brought it in because it started to throw itself in neural and then I had a transmission system problem warning pop up. The representative Nick could not duplicate the issue. However when he checked my transmission fluid he said it was the wrong color and based on my transmission service over a year ago at Elk Grove Acura I had the wrong fluid in my car. Because fluid is not a part of my warranty I need to have my transmission flushed. Out of fear of needing a new transmission or my vehicle throwing itself in neutral and being stuck somewhere I agreed to the service. After speaking to Elk Grove Acura I learned I had the correct fluid and did not need that service again until about another 3 years. I spoke to Chandra the service manager who previously worked at Elk Grove Acura. She stated she was aware of Elk Grove using an additive that changes the color of the fluid, but that I had the correct fluid in my car. If I had the wrong fluid I would of had issues immediately. She stated she's addressed it with her staff. Unfortunately that doesn't help me. I still have issues with my MDX, but how can I even trust I won't be taken advantage of again? read more

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I do like the new manager who finally scheduled my recall that I received in January and was already on "the list" for since last year. Better than some service centers but are not at a 5 star level. read more

They dont return calls, i have called about 5 times requesting new paperwork since the ones i had on the USB got crushed my nephew by accident All they said is "im gonna leave a note here" or "we will work on it, we will mail you your new documents and give you a call" And still waiting for that call, at least keep me updated with the follow up...... This is the only complain, everything else i can't really say negative read more

Salesman Jason Atwell just kind of rude for no reason? Went and test drove a wrx they had, at first thought it was too much then started reconsidering. So I responded to one of the follow up texts asking what the out the door price would be, and saw they increased the price of the car overnight. When I asked for clarification Jason was rude about it for no reason. Why even respond at all? Dude on the test drive Brian Wood, didn't even try to talk finances with me after the test drive. I get not wanting to haggle as a dealer but it comes off as disrespectful if you don't handle it properly. Gonna avoid this dealership going forward read more

Niello Acura - Texts with salesman Jason Atwell - Auto Repair Near Me - Roseville, California

After visiting 3 other dealerships, we are so happy to have found Niello Acura! No high pressure..worked with our budget, and some of the nicest people we've ever dealt with. We really enjoyed working with Nathan and appreciate his patience with us. I've never loved a car like I love my Acura. It's the best purchase we've made in a long time. Thank you Niello! read more

Niello Acura treated me like family. I got exactly what I was looking for and they made sure I was taken care of. I wish I remembered the sales person's name that negotiated with me. Great job man. And also a huge thank you to the Business Manager, Mike Joudeh. Thank you all so much. read more

Excellent and friendly service!First class all the way. I highly recommend anybody that needs her accurate fix to come here.

We recently purchased a certified pre-owned Acura MDX from Niello and it was supposed to have gone through a 182-point inspection. When we got home we noticed the infotainment center had a red exclamation indicating a system update was needed. The system said it was last updated in early 2025 and this is February of 2026 when we purchased the car. We took it to our local Acura dealer (not Niello) and they had to do the update. I have serious doubts whether Niello performed the 182-point inspection as they should have identified the need for a system update. Buyer beware. read more

Niello Acura - Auto Repair Near Me - Roseville, California

Was in the market to buy 2 vehicles. Called before opening and they were excited to help me and get numbers. Ive only discuss the first car with them. They would helped right away after they get to the store. It all went downhill from there since they were not able to get me to come in. They stated they were busy and did not return call or notify me. Called me one time that they will call back when they got time. Still they insisted that I come in. I informed that why would I come in if they were already busy, I would still have to wait even if I come in. I offer to put a deposit on the vehicle but they decline. It should not have taken 10 hours to get numbers to a customer. By the time they did, it looks like someone bought the car. Seems like I was not important enough. If you value your time, go elsewhere. I was hoping to so all my vehicle purchase but didn't work out. read more

Excellent experience with Mike in Parts at Acura Roseville. I called ahead for a specific part that was hard to find and he located the exact part. I drove up to Roseville and he already had it set aside waiting at the front desk ready for me when I arrived before closing. Quick, seamless and no wait. Friendly, professional, and went above and beyond. I really appreciate it. Thank you Mike, you made my day. Five stars. read more

About a month ago my husband and I were looking to trade in our 2021 TLX - we were shopping for an MDX but I didn't want to settle for interior and exterior we didn't love - the sales guy went with us on a test drive but the mdx wasn't a type s so he said one would be coming in in a few weeks and he would call us, we looked online and found a similar mdx at Elk Grove Acura so we drove out there but it also wasn't A type s and we didn't love it BUT this sales team went above and beyond and within a week had done some magic of trading or something and got us a type S interior and exterior exactly as we wanted - when we showed up they gave us the keys and we went for a test drive!!! Love it and bought it - fast forwards a few weeks I need some service and since we live in Roseville I decided to call Niello - I guess since we didn't buy it there they don't want our business as they could get me in 4 days from now with no loaner or in 2 weeks!!! WTH - so I said never mind. I'll call Elk grove and see what they can do - well I have an appt tomorrow morning and a loaner - don't waste your time or $ at Niello - they've lost their business mindset - clearly. Oh and it's been about 2 months. Never received a call from the Niello Salesman for the Type S they were getting in - Smh read more

I bought a 2nd car from Niello Acura and traded my old one in a couple of years ago. That purchase process was a bit better. They still took my SSN, but they said it was for an OFAC background check and they did not run a credit check. Whoever did the prepurchase inspection of the car didn't do a very good job because tire pressures and tire balancing was off on the brand new car. Price wasn't necessarily the best but I prefer to keep my business local. The service department has been OK. I have gotten all of my servicing done with them. Experience can be hit or miss depending on service advisor. They seem to be getting a bit less generous with loaners and don't usually give them for smaller services like say an oil change. Also if you need a loaner, it often takes longer to get an appointment. They seem to do a quality job and send a video review of the inspection. read more

Staff was very helpful, especially Isaiah answering all my questions with purchasing a new Integra, Mike in finance was absolutely amazing and helpful aswell. read more

Great Dealership, I sold my truck here. Talk to CJ, very kind and honest they do more than any other dealership in the Roseville automall to Sacramento, in my experience. read more

there was an option for zero stars I would choose that one...Yev was the person who was showing us the car...after he told me there was no negotiations on the price of the vehicle we decided to leave...he text me later saying these cars are really hard to find and encouraged me to come back and buy this one...the next day he contacted me again saying he'd take 1000 off for the tracking device which was optional so of course he thought I was stupid enough to think he was trying to help me make a deal...he continued saying how bout 500 off...I told him his offers were insulting and wasting my time so unless he had a real offer please stop contacting me...he continued to ask if I found a car yet and I stopped answering him...today he sends me a message saying hey good news on the car it sold...like why would I care...he did it to be annoying and childish...I wrote him back letting him know that I will be contacting his manager and writing a bad review and his response was thank you...I contacted Sam the manager who asked for more details which I gave him however I have yet to hear from him...Hopefully this review will detour people from shopping for a vehicle at such a petty classless establishment! read more

I've owned Acura's for 20 years, and I love the service team at this dealership. Mike was great then Chris and Brian is exceptional and also Spencer gets honorable mention though I didn't deal with him as often. They knew my name when I walked in the door and really did everything within their power to make sure I and my vehicle were taken care of. I had one issue that I had to bring back a few times and they really documented for the manufacturer and stood by my repair and are generous when the situation warrants with a loaner vehicle. It was always a pleasure to business there. I do miss the precovid donut days and was a bit irritated when Roseville decided to disallow the car washing but they do try to find ways to do a little extra. The multi-point inspection is multi page and well explained and I feel that I'm safer from any breakdowns having everything checked and being pro-active about repairs. My MDX's have been extremely reliable and that's a great comfort spending many miles on the road. Furthermore, they didn't treat me any lesser than when I had 240k miles on my car than when I had just 40k. They thanked me for my loyalty. Sales side is a bit different. Some stereotypical hard sale tactics. Textbook stuff. Could be classier at a "luxury" brand. Caveat Emptor I felt like I got a pretty decent deal both times (I'm not trying to haggle hard) but the pressure tactics were downright ridiculous. Both my husband and I have degrees in psychology and we were just laughing at the canned lines. Honestly I'm not buying a 70k dollar car off the lot on a whim and not get exactly the colors and options I want. I'll just wait. My first sales person was better. It was more like "let me know which one you want. Let me know when you're ready. They're Acuras. The cars sell themselves." As I said, I owned Acura's for over 20 years. I'm trying to talk my husband into getting another one. read more

They were so-so. Some of the things the salesperson said were downright stupid and hilarious at the same time. Test drove a few used cars. Anytime I pointed out something with the car that might seem off, the salesperson had an answer. For example, car acceleration seems slow "That's a safety feature" LOL. The car's brakes are sluggish "That's just the way these cars are." These brakes are overly sensitive "That is a safety feature." SMH and LOL at the same time. Whatever, man. I don't have time for this kind of silliness. I never sat down to negotiate on a car. read more

I can't believe the runaround in circles they gave me I bought a vehicle they promised to fix the vibration and the rattle give me an extra key fob. I got nothing but a rental that cost me $1000 because they're a piece of shit windshield cracked. I talked to like seven people that said they were gonna help me never heard back from anybody . They wanted to charge like $5000 to do some rear struts and a CV axle all it needed was a stupid motor mount. Those guys are idiots. read more

If I could give their service department a zero stars I would. My wife needed a new battery on warranty replacement and it has taken 3 hours. It is still not finished. She needs her car for work so she can't go to work today. read more

As soon as I arrived I was greeted by my salesman, Bash, and he made the process very smooth and easy for me and I was able to walk out with an integra a spec, with my TL Type S traded in, which I am so pleased with. Dan in finance was amazing as well with being transparent with the numbers. 100/10 recommend this amazing dealership. Thank you guys. read more

I recently worked with Nathan at Niello Acura in the Roseville Automall, and he was absolutely fantastic. From the very beginning, he stood out for all the right reasons. Nathan was honest, patient, and never once pressured me into anything. In an industry (and especially at a busy automall) where you often feel rushed or pushed, his calm and genuine approach made the entire process enjoyable and stress-free. He was incredibly pleasant to deal with and truly seemed like a wonderful person all around. I was also impressed by how immaculately he dressed and how professional he carried himself -- it really added to the premium experience I expect from Acura. With so many dealership options right now in the Roseville area, Nathan is the reason I ultimately chose to close the deal with Niello Acura. He left a lasting positive impression on me, and I wouldn't hesitate to recommend him to anyone looking for a new vehicle. Thank you, Nathan -- you made car buying a great experience! read more

Isahi Espinoza has to be my favorite service advisor! I can't say enough good things about him! He is friendly, kind, extremely knowledgeable, and eager to help. I am so happy with the service I received from Isahi. He is thorough and transparent. This is why I always recommend everyone to Acura. Niello Acura in Roseville has the best service department! read more

Niello Acura - 2018 Acura TLX - Auto Repair Near Me - Roseville, California

I understand how sales work. Got 2 different quotes for my truck. One from Jaguar on Auburn. One from Acura. I told the sales rep if you guys are sister stores , and numbers don't change, don't make my wife drive there. They stated that they would be around the number I got from Cargurus. Why make us drive there if the number is the same. read more

I inquired about a Honda element Sunday morning the dealer had just taken in on Friday. I was sourcing this for a dog rescue transport vehicle. I had been in contact with a salesperson all day Sunday and Monday morning confirmed I wanted to move forward and purchase. The salesperson was responsive on Sunday then very stand offish Monday. Kept telling me there was a ton of interest and apts set later that day. Even though I had been in contact the entire day prior and confirmed wanting to move fwd with full cash payment they would not assist me. He Kept telling me the sales manager prioritizes people onsite even though I had confirmed wanting to purchase before the actual buyer even arrived. Total waste of my time and just really bad business practice. What's the point of speaking with people not on site if you won't consider selling to them unless there is no other option? read more

Great price and Loved the vehicle. Artem and Mike joudeh gave us an above and beyond customer service experience. read more

I brought my car in for an oil change/tire rotation in November 2025. My bumper was scratched and I noticed it as soon as I saw my car. After initially being told "we wouldn't have done that" the pre appointment pictures showed no prior damage. I was told the manager would call me Monday (it was Saturday). I was finally contacted Thursday, only after I submitted a review of my experience in which The service manager and service rep pointed the fingers at each other for not reaching out to me. When I brought my car in, I was given a loaner and left. I was notified in 2 days that my car was ready and my main concern was checking the repaired area. It wasn't until I got home that I noticed they sprayed paint all over my headlights and black parts of the bumper. I was also initially told I had to pay $300+ when I picked my car up and the guy that helped me had to call someone to clear it. I submitted an online inquiry for someone to reach out, which Jimmy the GM did, but my retuned calls and emails went ignored. My last email was 2/24 and today is 3/8, I still have no response. My car has now been damaged TWICE for simply bringing it in for an OIL CHAGE. I paid for an extra service agreement and I definitely regret it because I no longer feel comfortable bringing my car here. I have no issues with the sales department and I probably would have bought my next car here but now that will never happen. This dealership leadership is extremely unprofessional and no one takes accountability for the mistakes they make. If you choose to buy a car here, just know your service will be shit & you should take it elsewhere for maintenance. read more

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i didn't have one , Lance set up an appointment for the following day. sends a video of the care then 30 minutes later I get a text saying it was sold. what a real class act, but hey speaks volumes on how they run busines. just lost a few good customers over this clown show... thanks again Lance for the great honest customer servic.. read more

Service writer Mike Lyman, cool guy. Technician that did my recall repair (2015 tlx v6), stripped bottom bolt on right motor mount, the one that go through the water pump, causing coolant leak. I complained about coolant smell the day I picked up car, but I gave them the benefit of the doubt and assumed it was because they didn't clean the engine bay after the work (which is also bad service). But a couple weeks later, I still smell coolant. Not long after, it started leaking coolant on the garage floor. Come to find out, they pulled out all the threads on motor mount from over tightening. I drove from Elk Grove to Roseville because a friend recommended them. Horrible experience, would never go back and would never recommend this dealer. read more

Went to trade my car for a new RDX. My salesperson, Daniel was so kind and straightforward. He let me lead the conversation and quickly settled on a car. He never was flustered or irritated when I was negotiating the price. I felt like Daniel was on my side and agreed when I was getting offers from other Acura dealerships. In the end, I got what I wanted at the price I wanted. After a long day, I asked Daniel if he can show me the features. He was so busy helping others and running around and without zero hesitation he said of course! Not a forced of course but a genuine, you can tell he truly loves to help of course. Thank you Daniel for your help!! I hope you constantly get recognized by management. My mom was with me and she was equally impressed. Going forward, we will always refer to you! I know you'll take great care of my friends and family! I also appreciate the giant bow picture- I always wanted one read more

Niello Acura - Auto Repair Near Me - Roseville, California

Don't trust them, especially anyone named Brian. Don't buy cars from this location. They sell cars with body damage and who knows what other problems. They gave me a total bait and switch. I talked with an employee for over a week about a car before finally coming in to see it. When I arrived, the car had huge dents and scratches clearly visible to the eye from 15 feet away. They want $17k for a car with damage and acted like it was normal. I tried explaining to the salesman it was not normal to drive around with a car with body damage just because it was used. He countered with "my car has body damage and it's only 2 year old. I looked at him in disbelief and asked if he had insurance on his 2 year old car and was met with silence. So what we had here was stupid or liar. He either pocketed the money to get his car fixed with the full coverage insurance his new car would have legally been obligated to have, or he was lying to make the sale. It definitely felt like the latter, I wouldn't trust a thing out these guys mouths. I asked for pictures and a walk around video, and asked if there was any damage on the car. In every photo and video he purposely hid the damage until I came to see it physically. Shady practice from a shady dealership. Just go read the other reviews on used Acuras and see how high and dry they leave their customers. I'm glad I didn't buy from them, you should do the same and save your self the money and headache. read more

Amazing staff .Everything from sales, service and parts never had a bad experience here

This past Sunday me and my wife were headed to the dealerships for a new reliable car. We headed to Hyundai first but after the sales managers odd behavior we decided to go get a used car that we had located in the Niello Acura of Roseville Auto Mall. But little that I knew about Acura, once we arrived. We were surprised by the fairly priced Integra. Arti and Cj were exceptionally professional, these young gentlemen spent hours with us trying to keep us satisfied... on a Sunday!!! And they were pleasant and professional throughout every minute of the process to finally craft a deal that made my wife and me happy. Even though the car belongs to my wife I am sure I will be getting an Acura for my next car too. Photos don't do justice for these cars. And after you drive one... oh boy you will know... it is a beautiful experience inside and out. I will totally recommend Niello Acura of roseville to all my friends and family. And again thank you Arti and Cj for your 10 out of 10 service. read more

Niello Acura - 2024 Acura Integra Aspec Tech - Auto Repair Near Me - Roseville, California

Liam helped with our purchase of a used vehicle. He was friendly and knowledgeable. Car buying had never been an enjoyable experience but Liam changed that. I would highly recommend using this car dealership and more highly recommend Liam as your salesman. read more

Condescending service person over the phone that couldn't be more unhelpful. Made me feel like I was a toddler with a simple computer issue

Service department has gone down hill in recent years- I brought my car in for service plus a couple other concerns- brought it in 20 minutes before my scheduled appointment. Texted 3 1/2 hours later for an update and was told it would be after lunch time hadn't started on my car. I later asked for a loaner car as I couldn't wait all day. Then 9 hours later received a text regarding some codes that I knew about and had already been addressed- Said I could keep the loaner and a tec would look at it on Monday.. so they had my car all day and did nothing... they are overbooking appointments clearly, seems very unorganized and no longer efficient- We had other issues a couple years ago with a purchase- I am taking my business elsewhere- when I was a new customer at Niello in 2016, I complained about being approached by a sales person hitting on me and noticing " I didn't have a ring on my finger" which made me very uncomfortable. I was there to get an oil change, not looking for a date. I have tried to be a loyal customer but I'm done. The service personnel I have worked with have been nice, Mike is a good employee..but in a position where his surroundings do not reflect his stellar work ethic. When I called asking to pick up my car I said I'd be there within the hour and the woman I spoke to said my car would be ready and she'd let the service department know. I arrived and nobody knew that I was coming to get my car. It took another 30 minutes- was shown what had been done on my car thus far- photos addressing potential issues and descriptions of codes, which I knew about and explained to them that my car had warning lights on because of a wheel sensor- my oil wasn't changed, and splash shield wasn't fixed. So they had my car all day, waited until almost the end of the day to note a couple issues and that's it. If they don't have time to look at all the cars they allow appointments for, they shouldn't schedule so many customers cars for appointments. There was also a customer picking up his car and was inquiring why his tires weren't rotated- something that probably was supposed to be done as part of his service. I have also always wondered where the diversity is at Niello? Why do you only have men working as the service representatives? Why are women only in assistant positions such as answering phones etc? I am no longer a believer in the Acura/Honda product. Time to do better Niello or you will keep losing customers. read more

The service dept. could not fix the AC in our Acura and charged us 150.00 for dx fee. We brought it in again the following year, same thing. 150.00 fee to look at and no solution. My brother visited us recently who is an electrician, took a look at it, bought a 12.00 part and replaced the relay and we now have a perfectly working AC. Please pass this on to the technicians at Niello. read more