Customer Comments - Sale of Toyota Camry LE Ocean Gem on 08-20-2026 We would like to thank Folsom Lake Toyota and Noah for a great shopping experience. We were very impressed with the professionalism and patience shown by Noah in working with us. He was very knowledgeable and did an excellent job answering all of our questions, explaining the features of the car and comparing the features to other models we asked about, like the Toyota Corolla hybrid. He took us for a test drive and gave us plenty of time to think about and discuss the decision. We were especially impressed with his willingness to work with us on giving us a great price for the car and our trade-in used car, which allowed us to stay within budget. It made the decision easy for us. We were considering checking out another dealership, but we were so well taken care of at Folsom Lake Toyota that we ultimately decided to move forward with the purchase there. We are extremely satisfied and happy with our new Camry purchase and with the excellent customer service they have at Folsom Lake Toyota. The Ocean Gem color on the Camry is stunning and our entire family loves it so much! We plan to recommend Folsom Lake Toyota to all our friends and return there for our next car purchase due to the amazing customer service we received. THANK YOU, Noah and Folsom Lake Toyota Team! read more

This was every stereotype of the worst car buying experience anyone could have potentially had. The sales team initially contacted me about a vehicle I was purchasing that had arrived but then was accidentally given to someone else. This was frustrating, but they tried in good faith to make it right. The closing/finance team was atrocious. Armando tried to fast-talk his way into every upsell and markup possible, would not take ownership of multiple typos, numerical mistakes, and inaccuracies in legal DMV paperwork, trying to fast-talk his way through it, blaming others for giving me inaccurate info, and making multiple mistakes despite blatant/flagrant errors. When asked for a supervisor, he got his friend/colleague, a younger, red-headed gentleman who presented himself as a supervisor/manager and who had a terrible attitude and dismissed me with his arms crossed. When an actual manager arrived, they did make some efforts to make things right by having a supervisor review the signing paperwork with me - ultimately even more numerical and objective errors were found in paperwork review (incorrect contract/purchase date submitted to the DMV!). If you find yourself deciding to purchase a car from this dealership, be incredibly wary of the finance/closing department. Scrutinize EVERY DETAIL and EVERY LINE, as they will use the terms "standard, included, mandatory, free, optional" in every manipulative and deceptive way to get you to say, "screw it" and push through to sign paperwork. Dealt with them lying to my face and trying to get me to like it for 5 hours. If you get the younger, red-headed/sandy haired guy or Armando, just assume they are lying to you and scamming from the handshake onward. 0 stars, negative stars if possible. read more

The other 1-star reviews make a lot more sense now. The staff may be friendly, but pay close attention to your paperwork. We were charged an extra $299 for a ceramic coating/protection package that we specifically said we didn't want. When we brought it up, we were told, "You're not paying for that, it's free don't worry about that specific page. The detailing was also disappointing. There was brown sticky residue left in multiple crevices throughout the interior. We asked them to clean it again, and they said they did, but when I got home I was able to wipe it off easily with a Clorox wipe. It didn't seem like much effort was put into preparing the vehicle. Overall, I recommend reviewing every line of your contract carefully and inspecting the vehicle thoroughly before driving off the lot. Just sad. No reason to message manager or anything because they're all friends we can't get our 299 back because we did sign the paper so bad on me also. But still lied to. read more

Folsom Toyota everyone should Reads all Review from Yelp and Google before buying a cars here. I regret doesn't reads before i took my co-worker brought a Car here. Deal the prices otd everything ok. When finance managers... going to a room to go all over again. We shake hand agree the prices. I keep talking with him. He so nice. (Adam finance manager) at the end until tmr. I read the invoice is over charge my co-workers. He say he will not charge me this. Throw in for free... cause i already deal the prices with them. but when he print the invoices to sign. My co-worker sign it. I didn't look. Until tmr about few hours later to pick up the car. I look the invoice total prices is different from what he said. Im immediately call the manager he don't answer. I text him. I said how come u add this into the invoices? over charged co-worker. U said to me and my co-worker u give us Free. We agree shake hands. Later adam manager" He txt me back he Said to me i agree otd prices. so we shake hand wtf? Manager flip my words. I agree with that prices u add stuff on it? I shake your hand? Wtf. I told him u done man. When u lie to me. This is your end day Toyota Folsom. I will not recommended anyone friends or family or anyone here. Managers finance here is F***. I told u i rather bring all my friends!family to Elkgrove toyota or stockton Toyota to buy car. I won't bring them to Folsom. This car brought last year. I never have a chance leave a Reviews. I will share some photo's to prove chatting with Adam manager. So people know that he rip me off only $300? Do u guys think $300 is worth it. He dont care... $300 add into the invoice? And someone never stop to buy a car again.... From folsom... read more

Folsom Lake Toyota - Car Dealers Near Me - Folsom, California

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I'm still really happy with the staff. However, the car that was sold to me has been a nightmare. A used car will always be a used car but I've put so much more money into the car to be told that there are additional problems. So far the serpentine belt broke, the brake pads were not properly installed by their sister-store, and the reason for the clunks in the engine are because the bolt for the engine mount is bad (mount is fine, it's the frame) then the car blowing white smoke- god forbid it's the turbo or a head gasket- I'll find out soon. I was hoping these were small things to find, given it's a pre-owned car, no car is perfect but this experience is far from perfect. I'd be happy to buy from here again but maybe for a new car. I don't think it's fair to have to trade this car in because I haven't made my first payment yet. The amount I put into this car almost 1/3 of their selling price. At this point please call me and right a wrong. read more

Derek Hamlin is the worst service advisor; I visited the center last week for an oil change, and he quoted me $150. When I questioned why the price was so high for a 2014 Toyota Camry (4-cylinder)--pointing out your advertisements for a flat rate of $69.99 and explaining that the base price plus the $20 surcharge for synthetic oil shouldn't reach that total--he claimed the paperwork indicated I had requested the 90,000-mile service. I told him no one had mentioned that and suggested he check the digital appointment log to confirm I had only asked for an oil change; at that point, he became irate. Ultimately, he decided to charge me around $120, and I stopped arguing simply because my children were present and watching the situation. invoice #: 1557021 read more

My wife and I each bought our Toyota's here at Folsom Lake Toyota! Although the process is incredibly lengthy, everyone we encountered was very nice! Today I called and spoke to Jay regarding my warranty and a question I had about my trunk on my Highlander, he told me what was probably wrong and I was able to fix it myself! He was very friendly and did not make me feel dumb! Great customer service, Jay!!! read more

This will be likely the one and only car dealership review I ever do in the next 10 years. Like most people, I absolutely dread going to the dealerships. I dislike all the back and forth negotiation, the amount of time spent there, how pushy salesman can be, etc - the list just goes on. But my partner and I did tons of research and found that although there's a few negative reviews for Folsom Lake Toyota, the general audience seems to have had a good experience at this dealership, so we decided to reach out to them via email. My partner and I were both out on the market looking for new cars. His reason is that his car is near its end of life, while my reason is that my current lease is almost up and I needed a new one lined up after my lease ends. You just can't get around easily without a car in the Bay Area unfortunately. We did all our negotiations online and had made sure that our quoted price will remain the same when we walk in store to sign papers. We didn't want to make a 2 hour trek for nothing afterall. Thankfully our salesman, Ben, was very professional, kind, responsive, and understanding. We told him our price points (and pain points) and he understood and came back with a price on both of our cars that we all agreed upon. He also reassured us that all the papers would be ready when we arrive as long as we close these deals out within the next two days. We ended up making the drive all the way to Folsom Lake that night we got our prices locked in and I'm glad we did. That Wednesday night turned out to be pretty quiet when we arrived around 6:30PM. We walked in, took a look at the vehicles we each wanted, gave it a test drive, and started our credit applications. He made sure we had our insurances so that we can drive the new cars off the lot, then Ben gave us some numbers based on the down payment we offered. This process probably took an hour or two. After we made our choices on how many months we wanted to finance, we were transferred over to the finance department. Finance basically took another hour for both of us combined, so we were in and out the dealership in 3 hours. Whew, for the two of us, I'd say this is efficient, and I like it! The folks at Folsom are pretty helpful and we both walked out happy (quite unexpected from a typical and previous experience so this was a big plus for me)! Although the drive out was far, it was definitely worth it. They would be the first dealership I would reach out again when I want to buy another Toyota. read more

Mitchell, Jeremiah and Alex made this a great buying experience. Went to two other dealerships and they did what they said they would, hard to find nowadays. read more

Folsom Lake Toyota - Thank you Mitchell, Jeremiah, and Alex for making this buying experience a good one. It was nice seeing Ben again as well. - Car Dealers Near Me - Folsom, California

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Headline: BEWARE: Deceptive Sales, Forced Add-ons, and Two-Faced Management Summary of Experience: * Two-Faced Service: Friendly until the papers were signed, then total radio silence. * Deceptive Pricing: Agreed on OTD price beforehand, but forced to pay $1,424 for non-negotiable add-ons at the final stage. * Forced Purchase: Exploited my situation (one-way flight from SoCal) to force a sale. * Financing Bait & Switch: Ignored my pre-approved Chase loan and switched to Toyota Finance without consent. * Fake Management Response: GM "Tony" ignores all direct contact while pretending to be helpful in public reviews. Full Details: * I flew from Southern California to Folsom Lake Toyota because they had the specific vehicle I wanted. Before booking my one-way flight, I confirmed the OTD price multiple times and even re-confirmed it with the salesperson upon arrival. * However, once I reached the finance office, they revealed their true colors. They suddenly added a "ResistAll" package for $1,424.40. The finance manager claimed it was "already installed" and "mandatory." Being hundreds of miles from home with no return flight, I was cornered into a "take it or leave it" situation. This is a predatory tactic, plain and simple. * Furthermore, I arrived with a pre-approved auto loan from Chase, yet they switched my financing to Toyota Finance without my permission or any discussion. * The most disappointing part is their stark change in attitude. Before the sale, they were "helpful," but the moment the deal was done, they vanished. They are a business blinded by short-term profit, completely disregarding the customer's experience or the joy of buying a new car. To them, you are just a number to be exploited. * I filed a formal claim, but it has been two weeks of total silence. General Manager Tony replies to reviews here telling people to "contact him" for show, but he has consistently ignored my direct emails and attempts to reach him. * Verdict: Folsom Lake Toyota is the worst dealership I have ever encountered. They lack integrity, manipulate vulnerable customers, and provide zero accountability. Save yourself the nightmare and buy from a dealership that actually values its customers. read more

Folsom Lake Toyota - Car Dealers Near Me - Folsom, California

I never usually write a negative review but the sales agent I worked with at this location was terrible. They will offer a certain price online to bring you in, and change the price at the dealership. I was told flat out, a price couldn't be done. Next thing, I bought the exact same Toyota at that price in another city. Terrible place to buy a car. read more

I moved forward with ordering a Toyota Sienna Woodland Edition. Shortly after, I was notified that one had been allocated to their dealership, and I was able to customize features and options to my liking. Up to that point, everything went smoothly. Things changed when I went in to complete the purchase. Chris was on vacation, so Ben Sullivan handled the transaction. While he was polite, the process felt disorganized: * The paperwork took an unusually long time. * He initially forgot to return my Tesla key after I decided not to trade in my vehicle--we had to ask multiple times to get it back. * I had put down a $500 deposit when ordering the car, but this was not deducted from the final price. I had to follow up after getting home, and someone in Finance corrected it the next day. * The agreed-upon $500 courtesy discount from Chris was not applied. Afterward, I tried reaching out to Chris via email, phone, and text, but received no response. Communication completely stopped after the sale. Buyers should be cautious and make sure everything discussed is clearly reflected in the final paperwork before signing. In my case, I relied on written communication and still ran into issues. I'll admit I could have been more attentive during signing, but I was dealing with personal matters at the time and expected previously documented agreements to be honored. read more

I made an appointment for an oil change service, since I've never done business with this location I had to rely on mapquest to get there. After driving at what was the said business address for about 10 minutes going through round abouts at the mall location, I was finally able to locate a salesman and asked where the service department is. His reply, "oh they moved". Why would you not have a service department at your dealership location? Stupid business decision if you ask me. Don't do business at this location. read more

To say this young man went above & beyond, well that would not do justice to how well he handled a very stressful & expensive "lesson learned", for my 21 yr old son. Trey Roots, you are great at your job! read more

I went to the dealership to look at different options as I was thinking about getting a new car. Lain was extremely helpful and knowledgeable about all of the different Toyota models. He took me on a great test drive and was very attentive in follow up communication and answering all of my questions. Ultimately, I decided not to get a new car right now but when I am ready, this will be the first dealership I go to and I will definitely ask for Lain. read more

Horrible Horrible place. I have leased 3 vehicles from them. This last time they have totally cheated me! 11 days after my last lease my truck went in the shop for 3 months. They never could figure out the problem. I finally got my truck back with no explanation that made sense. Then I went to use my dent insurance that I purchased in finance. Found out they only cover dents 4" or less! Also a bumper is not part of car! No one explains details of insurance to me! Then I looked through my paper work and see i was charged 595 for something that was never put on my truck! I called dealership and all i got was run around. Still trying to get my money back. Don't go there. They are criminals! read more

My husband and I recently bought a used vehicle here and had a great experience! Adam and Sean were both very friendly and helpful throughout the process!! Thank you! read more

I wanted to take a moment to share my experience with Folsom Lake Toyota and General Manager Tony Clay. Initially, our last purchase didn't go as smoothly as we had hoped, which was stressful and disappointing. However, what changed my experience was reaching out to the general manager Tony. He immediately stepped in with a genuine willingness to make things right. That level of accountability and care is rare, and it completely changed how I felt and my overall experience. Tony took the time to work with us personally, and through that process, we built a truly positive relationship. He is a man of his word, treated us with respect, and made us feel like more than just customers, he treated our family like his own. Recently we returned to purchase another vehicle, the experience was I would say five star. The trade-in process was handled efficiently, and we were given a very fair and honest value. From start to finish, everything was handled with professionalism, transparency, and kindness. Tony Clay is an exceptional general manager, knowledgeable, hardworking, and deeply committed to his customers. It's clear he takes pride in running a dealership built on integrity and strong relationships. He is a man of his word and honor. Because of him and the team at Folsom Lake Toyota, we will absolutely continue to do business here. I highly recommend anyone looking to buy a car to work with Tony and his team you'll be in excellent hands. Thank you Tony Clay and Folsom Lake Toyota, I am a proud owner of a Highlander Hybrid, I could not be happier!! read more

Great experience buying a new Hybrid Hylander Platinum from Folsom Lake Toyota! Salesperson, Mike Izawa was responsive, never pushy and had the vehicle ready and waiting for us when we arrived. Mike gave us plenty of time to explore our SUV and walked us through the details clearly. He made the entire process smooth and stress free from start to finish! Finance Mgr, Adam E. also made the experience truly easy and a relaxing transaction (no aggressive upselling). Due to surplus of inventory on this specific model of Hylander, there was a high demand with the low production rate. We were in contact with a few other dealerships. We were placed on a waiting list for a few months. But it was worth the wait! Because Folsom Lake Toyota has "No Dealer Markup" and they only asked for a holding Deposit when we were guaranteed delivery of the vehicle at a specific date. Also, our deposit was applied towards the purchased amount. Plus Costco Discounts on certain vehicles are honored. How could you pass up all these incentives with this dealership! We're loving our new SUV!!! This is our second vehicle with this dealership. We highly recommend Folsom Lake Toyota to anyone looking for a straightforward and enjoyable car buying experience. read more

Folsom Lake Toyota - Car Dealers Near Me - Folsom, California

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A sales specialist Gerald R. Sued my dad (a customer) yesterday in court. My dad was a long time customer of the dealership and Gerald came up to him in the lot and reached out to pet my dad's dog without asking. My dad's dog wears a collar and chain that says don't touch. After Gerald the sales representative got a small bite with no stitches, he sued the customer for 12k. He also wore his Folsom Lake Toyota uniform to court. Terrible and traumatic experience. read more

Yesterday I went in to look at a Truck that I saw online. I sent an email to see the availability of the truck and within 5 minutes I got a call saying they'd have the truck ready for a test drive upon arrival. Once I got there I was met by Ben (Benjamin) who did an amazing job assisting me with everything. He was very professional and quick with the service. I then met with Alex who took care of of all my paperwork and he did a great job explaining everything in both English and Spanish. Both of these guys are amazing and I know that when I get another car I will come back here. read more

I recently purchased a vehicle from Folsom Lake Toyota, and while the experience started off great, it unfortunately went downhill quickly. When we first arrived, Omar helped us look at cars and he was wonderful! very nice, professional, and patient. He made the process smooth and enjoyable, and I truly appreciated his help. However, once we decided on a car and were transferred to the finance department, everything changed. The finance manager was extremely cold and unhelpful. Later, I discovered that several items had been added to my contract without being clearly explained, including warranties and extra fees I never agreed to. Including a special coating that they charged me $1,234 for. When I called to address it, I was met with rudeness and told that since I signed it, it was "my problem now." That kind of attitude is incredibly disappointing and unprofessional. To make matters worse, I later took my car in for service and noticed markings on my car afterward. I reached out to the service advisor, sent photos, and asked for clarification. He completely stopped responding to my messages and never followed up. What makes this experience even more disappointing is that I purchased my last car from Folsom Lake Toyota and never felt this way before. I expected the same level of honesty and customer care, but unfortunately, that was not the case this time. Overall, this experience has left me feeling taken advantage of and dismissed. I would strongly recommend that anyone considering buying from Folsom Lake Toyota read every line carefully and be very cautious when working with their finance department. read more

On 8/30, I went in for the annual $99 maintenance special that Toyota does about every 6 months. I have used this coupon and have had this exact service done to my car for the last 3 years. Everything was always included in it too. I never had any issues. That was until Saturday August 30, 2025. I go in at 6am to drop off my car. I was greeted by service adviser Paul Barwick. He gets my keys and I always tell whoever is my service provider, "I am extremely picky, and I need no one to mess with or adjust my seat settings because I do not know how to fix them. Also, no radio turned on." I say this due to issues in the past at the Toyota service center about idiots not listening to me and messing up big time my settings, and I have to figure them out. Normally, advisers will write my requests done; however, he did not. Next, we go in to discuss the services that are to be done: $99 maintenance special and a free recall. He then puts my name in the computer to "pull up" my file. I later discover he lied to my face and to my father about my real files. He said, "I cannot do this special because I have never done this coupon before. However, I cannot honor the $130 cost it originally is. Let's look here, 2024 you spent $242, 2023 $500, there is no $99 special ever listed." But then when I got home, I had 3 receipts kept from those previous years about all services I had done. He also told my dad, "It would also be an additional cost for wipers blades, and that it would be $30 extra for synthetic oil, and that the car only takes synthetic oil and no other blend." The coupon does not specify this, and there never has been an issue in the past with using this coupon. We pick up my car, and the receipt shows no wiper blades were installed, and the authentic oil was included but at the $130 price. Also, my seat was screwed up. Toyota, I am extremely unsatisfied and disappointed in the dishonesty and non transparency of Paul. At this point, I will never come back to Folsom Lake Services ever again. He really upset my father and I, and I am wondering how many other families he was dishonest to and screwed them over. Please investigate more into Paul Barwick. Sincerely an unsatisfied customer, Rachel Walsh read more

Folsom Lake Toyota - $99 maintenance special coupon. - Car Dealers Near Me - Folsom, California

I had a serious issue with my vehicle. After suffering thru the local Hyundai service departments I was dreading taking my car to FLT for service. I had purchased a used vehicle with no warranty and I was expecting a fight! But every person I talked to, including and especially the GM at FLT, were genuinely kind and helpful... They went above and beyond to resolve my cars issue. I would not hesitate to purchase a car here. read more

I recently visited Folsom Lake Toyota and was extremely disappointed with the way they conduct business. They presented me with their so-called "best price," which turned out to be higher than the price they themselves advertised on their own website. When I pointed this out, they gave vague excuses...definitely didn't care to earn my business, their manager Tony Clay should definitely go back to customer service school. This kind of bait-and-switch tactic is misleading and a waste of customers' time. Be careful--double-check their online listings before going in, and don't be afraid to walk away if the numbers don't add up. Transparency matters, and unfortunately, I didn't see much of it here. read more

Folsom Lake Toyota - Full MSRP for a 2024 Tacoma that's still sitting on their lot July 2025....other dealers are below MSRP on 2025 models.... - Car Dealers Near Me - Folsom, California

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I should've posted this last month but I'm sharing now! I had an outstanding experience working with Tasso! From the moment we walked in, he made us feel completely at ease--there was no pressure, no rushing, just a genuine desire to help. Tasso went above and beyond to ensure we had a smooth, stress-free car-buying experience. His professionalism and patience really stood out. He took the time to answer all of our questions and made sure we felt confident in our decision. If you're looking for a car salesman who truly cares about his customers, I highly recommend working with Tasso! We went with a beautiful Rav 4! Thanks Tasso! read more

Folsom Lake Toyota - Car Dealers Near Me - Folsom, California

We recently visited Toyota to purchase a car for my mother. We had a wonderful experience working with Jordan -- he was professional, not pushy, and made the process easy. However, our experience drastically changed once we entered the finance department. Robby, the finance manager, was immediately less welcoming. I've purchased many vehicles and fully understand that finance managers offer additional packages and warranties. Typically, I politely decline early on, but I could tell Robby wasn't going to take that well, so I allowed him to go through his presentation out of respect. After he finished, I kindly informed him we were not interested. Despite this, Robby continued to push additional packages -- even after we declined several times. At one point, he asked if we get oil changes, to which we answered yes. I then watched him put together yet another package after already telling him "no" multiple times. When I again declined, pointing out that he was wasting our time, Robby responded by saying I was wasting his time by arguing with him. His tone and attitude were incredibly rude and unprofessional, and it led to a heated exchange. I was so upset that I had to leave and allow my mother to finish the paperwork alone. It was extremely disappointing to be treated this way, especially when we were making a major purchase that was already a financial stretch for us. Even more concerning was the feeling that Robby treated us differently because my mother is a senior woman -- as if we were naive and easy to take advantage of. While others at the dealership claimed they had never had an issue with Robby, I have since read reviews from other customers who shared similar experiences. Clearly, there is a pattern. I want to warn others to be cautious when dealing with the finance department here, particularly with Robby. It's unfortunate because the sales experience was positive, but the final stage of our purchase left a very bad impression. read more

Had such a great car buying experience here! The process for me was quick and easy. Only took 2 hours start to finish, even with financing and a trade. I'll definitely come back for service (and my next car) and recommend them to all my friends! They have a cool fancy "water fountain" that allows you to customize your water probably at least 100 different ways. Never seen anything like it! The dealership is next level and very clean. Thanks to everyone that I talked to... my salesman Adam O, Tim, Ben, Mo, and Carl! All of them were fantastic and felt like long time friends. The whole team is awesome! THANK YOU! read more

Folsom Lake Toyota - Me and my new Prius! - Car Dealers Near Me - Folsom, California

Unfortunately the team at Folsom Lake Toyota turned out to be unprofessional and unsympathetic towards my hesitation in getting to a deal worth more than $79,000. I understand your frustration, but as a professional company, tide to a great brand, you shouldn't express it to your customer. I tried to something out, but you have not accepted or returned my calls. I really liked the car, but I'm happy to take my business and that of everyone I know elsewhere. read more

I should have read yelp reviews before buying car here. Bought a 2025 Sienna that only had 8k miles on it. Did not expect this level of poor customer service from Toyota. After signing contract and walking out was told that by the way we cant find the second key, then was told few weeks later it was found and will be mailed to us, then again a month later it was lost and they cannot locate it. Would not budge to have key made for me locally. Was also told nobody smoked in car prior and as soon AC goes on car reeks of smoke. Have very little kids and this is very unfortunate. Have been in communication with them about key now for 3 months and no progress. They did offer for me to drive for 6 hours to them again to get a new one made. read more

Just writing to tell you guys my experience with this dealership I bought a vehicle from here previously I planned on buying a third vehicle from here for my son, but that's not gonna happen now. I spoke with Robbie in finance and his tone and delivery was very condescending and narcissistic not a welcoming tone did not show care and concern for the consumer. I needed better clarification on why I was charged so much with a trade-in. Come to find out they automatically install certain things on your vehicle and then turn around and charge you for them when you never asked for them to begin with in the first place things such as a special coating to cover your paint and protect it. Please be aware they do this to all vehicles that they sell and charge you for it even if you did not want it they cannot uninstall it per his response. There is also a tracking device that they sign you up for that you didn't ask for it or that you may not need but you're gonna pay for it you better believe it. I told him I will go ahead and create an email every single day and write a bad review. He said if they are untrue, they will just be deleted well. Guess what they will be deleted possibly on only yelp in Google but good luck deleting them on Facebook Instagram Snapchat, TikTok, Twitter, all of the social media platforms to also include the next-door app the ring doorbell app because I have time. This feels like another one of those blindsided situations that happen to women being taken advantage of at the car dealership or the mechanic. Absolutely disgusting. I traded in my vehicle for a $8000 credit on a $22,000 vehicle which should've brought it down to 14,000 and then you add on tax and license but there's no way I should be financing the full amount for this vehicle with that trade-in And the reason that I am is because of those hidden charges and fees of services that I did not ask for they were forced upon when buying this vehicle. I highly recommend to not do business with them and if you do you better really make sure and look into everything that you're doing thoroughly or you will be jacked! As stated I will be posting this on my large platforms within my place of business and all of my colleagues, and I'm recommending them to forward to their friends and family! I work from home. I have nothing but time this was a horrible experience for me. Never again in life will I shop there! #BADFORBUSINESS #BBB #ALLPLATFORMS read more

Working with Adam Ellanson and Lain Oney at Folsom Lake Toyota was a wonderful experience. When my significant other and I found ourselves needing to replace our old Toyota under a stressful circumstance Adam and Lain were professional, knowledgeable, honest and genuine. Lain was even ready to provide us a ride home when I realized I'd forgotten my checkbook. I feel lucky that we found a low milage Prius in good condition and at a great price at Folsom Lake Toyota, and that we worked with such sincere and trustworthy people as Lain and Adam. I'm definitely going to refer friends and family here. read more

Buying a car can be stressful... but our experience here with Daniel and Trey was the complete opposite. From the moment my wife and I walked in, they treated us like more than just a sale -- they actually listened to what we wanted and what we didn't want. Daniel and Trey walked us through the options without any pressure, answered every question with patience, and even pointed out a few things we hadn't thought about. Alex made the financing part painless -- clear, upfront, and fast. No surprises, no last-minute "add-ons," just honest numbers and transparency. What really stood out was how genuine they both were. It never felt like a sales pitch -- it felt like two people who wanted us to be happy with our purchase, whether it was today or six months from now. We drove away in a car we love, feeling confident we made the right choice. If you're looking for a car-buying experience that's easy, honest, and even enjoyable, go see Daniel and Trey. You'll walk out with a smile instead of a headache. read more

Had a service appointment at 1pm, sat in the driveway until 1:40pm with no service advisors available. Honestly end of my patience with this place - they've tried to sell me spark plugs at 65k when the maintenance schedule doesn't recommend until 120k, tricked my wife into an upgraded maintenance package when I had selected the minimum. Never again. read more

I had such a great car buying experience with Folsom Lake Toyota. There was no pressure and no arrogance like I've seen at other dealerships. From the initial sales team of Noah and Vlad to the finance department working with Carl, everyone treated me well. Other dealers like to talk down to you, use high-pressure sales tactics and make the experience so uncomfortable. These guys were a pleasure to work with. read more

We arrived without an appointment intent on buying a used car and Vlad S greeted us right away. He was eager to help in any way he could, answer our questions, show us cars within our price range, and introduce us to the team. Buying a car can be stressful, and Vlad remained friendly, professional, respectful, and patient throughout the exploration and negotiation process, making the purchase smooth and much less stressful than I anticipated. I love the car so far, and can't wait to use it. It was a pleasure working with Mitch, Robby, Tony, and Adam as well. read more

We came in ready to learn more about a vehicle, but the experience felt unwelcoming. The salesperson was disengaged, provided minimal interaction, and his tone gave the impression that our business was not wanted. read more

My brother and I just purchased a Toyota Camry SE from Folsom Lake Toyota. This place is amazing. Very great staff, patient, no pressure. People say buying a car is hard, but it's very easy here at Folsom Lake Toyota. I'm so happy with my purchase and would like to thank Travis and all of the staff that helped us make a deal today. 2025 Toyota Camry SE, black color: we have never been so happy. Thank you, Travis, and thank you, Folsom Lake Toyota. read more

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Run Forest Run, my new Toyota Sienna is making a rattling noise by the rear seat passenger side. Called Folsom Toyota to schedule an appointment informing them of same. I was told to bring it in so the issue can be addressed. She made an appointment for Saturday at 1:00pm. She asked if I would be waiting for the vehicle. I informed her that I would be waiting as I live over an hour away. I arrive 1/2 hour before my appointment only to be turned away by the Service Advisor. He stated we can't chase a rattle on a Saturday. We are out of here in 5 hours. The Service Manager called me and said I could turn around and they would take a quick look as I was halfway home. I said I would schedule with Toyota Vallejo as they have an excellent service department. Run Forest Run! read more

I accompanied my son on Saturday to look at a certified used car at your dealership. We were both impressed with the vehicle, it had comprehensive maintenance records and was in excellent condition. We were assisted by Vladamir and he was great; friendly, knowledgable, and low pressure, which worked for us. We drove away happy! Thanks Vlad! read more