Horrific service!!!!! Stay away!!!! I went in on Saturday 8/14/21 and spoke with Dennis because I was looking for a car so I could co-sign for my fiancé who lives in Michigan. I explained the situation to him and he said the process would be fine. The first car I test drove didn't have enough gas so it cut off once I entered the freeway entrance ramp. (Dangerous) My fiancé decided on another car which was a orange Mini Cooper so I went back that following Monday to test drive the car. I was set to come back that Wednesday so we could get the ball rolling. When I returned that Wednesday Denis wasn't there so I was set up with the other car sales rep Lily and she explained we couldn't do the process with me being a co-signer and I had to be primary since we were in two different states. This isn't what Denis told me. We were both irritable so I left. My fiancé decided I could be primary to make the process easier. We informed Lily and she said she could run everything without us needing to be there. (On the orange Mini Cooper) Days went by and several follow ups and she said she was tied up and to bare with her. Then the next Monday she said unfortunately the car isn't on hold anymore and then she advised picking another car. When I mentioned she was suppose to run it she said she didn't have the time. Seriously!!!!!!! I wasted 3 days going in. Misinformed and my time or fiancé's time wasn't taken seriously! Now someone else is holding the car and the dealership said they couldn't put us back on the car despite it being our car and she messed up. The messages are from the interaction between me and Lily are below. The experience was beyond the worst. You're suppose to run the credit that day or ASAP when you're a car sales person. If you can't handle the load......Then ask a team member to assist. It's like telling a child you're taking them to Disney or buying them something special and then disappointing them. read more

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Today I got fucked by Car Max. I went to get a quote on my car on Sunday. The agent told me that that the drop off process only takes 15 minutes. A couple days later, I went back to drop off my car. I checked in at 6pm on a Thursday, expecting to leave by 6:15pm. The front desk lady quoted me a 45 min wait bc 8 people were ahead of me. I was slightly annoyed but totally fine with a 45 min wait.......until it turned into a 4 HOUR WAIT!! The primary reason for my frustration is that CarMax could have easily created a positive experience for me by doing one simple thing: MANAGING EXPECTATIONS!!! Instead I was blind-sided by 4 hours of misery in the unchartered waters of the CarMax parking lot after what already started off as a rough week (sprained my ankle from a rough fall) If CarMax had been transparent about the 4 hour wait, I would have dropped off my car then Ubered it to my place, iced my ankle, fed myself, then ubered it back....truly a seamless experience. Have it your way, CarMax...good luck with all those angry customers throwing a temper tantrums and having MentyBs in your parking lot :) read more

No-haggle pricing, huge inventory, and friendly, pressure-free sales team made finding my dream ride a breeze. 5-day return policy gave me peace of mind. Highly recommend! read more

CarMax - Used Car Dealers Near Me - San Diego, California

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Great selection of cars. Most of the employees are very friendly. I love that you can test drive the vehicles without having an employee sitting in the back seat. The negatives: if you're shopping around between different CarMax locations it gets a little convoluted. They get a little weird about who gets credit/commission, and the financing application you fill out online doesn't transfer between locations...so the end up having to run your credit multiple times which is not ideal and that practice should be changed. read more

Carmax is a decent place to buy a car if you do your research on the vehicle, meaning you must get a Carfax! It is mandatory!! On a good note, they do have an excellent return policy if you're not completely satisfied with the car. My experience was that I bought a car and trusted their provided history report. It stated there were no accidents reported. Since the car was shipped and by the time we got to look at it, the sun had already set, so you couldn't see any noticeable flaws. The following morning, we were able to properly inspect the vehicle and noticed the front passenger headlight looked slightly pushed in. Also, there was a dent at the driver's side tail end. That is when I decided to purchase a Carfax. The Carfax did enclose that the car had been in two minor accidents, both were front passenger and rear driver side. Once seeing that, I immediately phoned Carmax and proceeded with the return. Once again, a great return policy (10-day window; 1500 miles). My advice is that if you're going to purchase a vehicle, you must do your due diligence no matter where you decide to buy. read more

Great experience with the staff actually buying the car, but they messed up the paperwork with the DMV, and when I called about it, they told me I had to go to the DMV myself to sort it out... which is the whole thing you're supposed to avoid when buying from CarMax. So I paid more for the convenience of not dealing with the DMV just to have to deal with the DMV. That being said the salespeople were very friendly and informative. read more

I just wanna say that customer service sucks in this place. I came in to pay my bill and the guy in the front tells me to wait so he can log in. You're sitting in the front waiting for customers shouldn't you be logged in already? After everything and I'm done paying I tell the rep thank you and I don't even get a response. So I guess I was bothering him. read more

I was looking to sell my 2018 Ford Mustang, 4 cylinder, automatic, blue, coupe, and 25,500 miles. Used Car prices aren't as high as they used to be, but still a good time to sell. I went to a few dealerships as I didn't want to deal with a private party sale...Carmax offered the most! Carmax offered $21,000...Winner winner, chicken dinner! Carvana offered $20,500 Mossy Ford offered $20,000 Poway Honda offered $19500(I also didn't like their sales people trying to indirectly tell me I'm an idiot for not taking their "fair" offer) Kearney Mesa Subaru $18000...WTF? Make an appointment online first to save yourself some time...Dakota at Carmax gave me a warm greeting, offered me water, and friendly service. They took about 30-40min to look over the car, and gave me a week to think about the offer. I ended up selling the Mustang to a friend of friend for a little bit more money, but if that hadn't happened I would have sold to Carmax. read more

Came in looking for a vehicle. Jeff was the salesman that assisted us with trying to get into a bmw. Then he provided us with good points about bmw being expensive. We decided to do our 2nd option of a vehicle. That option was located at the Oxnard location. After he found out we wanted to purchase that vehicle that needed to be purchased either at Oxnard or shipped. he lost interest in helping us purchase the vehicle and decided to leave us at the desk with papers in front of us comparing numbers. While he walked away and had conversations with his other coworkers and started hanging pictures on the walls. When we ask for him to come back, signaling him over, he stared at us like we didn't matter. We understand he probably won't get commission from this purchase due to it being from Oxnard, but we are still trying to purchase a car from Carmax and he made the company look very bad. Overall, it was a very unprofessional experience. I will not be coming back to this location. read more

Sold us a lemon and then avoided us like the plague when we needed something even after purchasing their warranty.

Came here for a test drive. It took maybe 15 minutes beyond my appointment time to get seen and the desk rep told me I could wander the lot to find the car I'd reserved. I couldn't. But I found a Tesla to test also and one other car, but was told I could only do 2 per day. The car was brought out and the rep gave me the keys and told me to come back in 20. That's fine on some cars but not if the last time you bought a car was 10 years ago and you're in a Tesla. He just told me all the controls were on the turn signal handle and gave me a bar code card saying if it stopped suddenly with a hard brake it would turn off and I'd have to scan the bar code. I asked how and he said it would tell me. This seemed a little weird to me--what if I had to hard brake in traffic? I didn't know how to adjust the mirrors or anything else. On the other car, I didn't know how to adjust the display light and so had a hard time driving. Anyway it was an odd and impersonal experience. The office itself is a cavernous liminal space lit by fluorescents reflecting onto institutional white tile, adding to the feeling of indifference. At least I'd have the rep make sure everything is adjusted before they send you off. read more

My wife, son and I went this past Saturday morning for my son's scheduled test drive appointment, and possible purchase. The wait time was not long at all, considering we arrived early. We met with Dennis, who took care of our needs and questions. Dennis was very professional, and we ended up purchasing the car. We (especially my son) could not have been more happier, with both the car and the entire buying process! I am not sure why others had negative experiences, but ours was a completely positive one! I'm sure if you work with Dennis (or Elena), you'll have as much of a positive experience as we had, and we thank you both. read more

CarMax - My son's new car! - Used Car Dealers Near Me - San Diego, California

Kenndal in sales was very helpful and kind. Andre manger was extremely helpful nice and knowledgeable. Thank you for getting me in and out helping me with my issues. I'm pleased and feel heard. read more

I've been buying and selling cars for 15 years, and my experience with Jeff, the receptionist at CarMax, was by far the worst I've ever had. This was my first time visiting a CarMax location--I wanted a more personal experience than just shopping online, like you'd expect at a dealership. Unfortunately, Jeff made sure that didn't happen. From the moment I walked in, he was dismissive and condescending, making me feel stupid for simply asking questions. His response? "Everything is online" (no kidding). Then, in the middle of our conversation, he cut me off, asked for my number to "put me in line," and basically tried to shoo me away. That was enough for me--I canceled my visit on the spot. As I walked out, he muttered something under his breath, solidifying my decision: I will NEVER buy from this company. Jeff is the first point of contact for customers, and he is single-handedly driving people away. read more

Where to start? I bought a car in 2022 that did not go smoothly at all, but I made it through and everytime something went wrong, carmax would make it up by giving me something. Im down to the last oil change coupon. Trying to make an appointment turned into a complete shit show. I ended up with 2 appointments in Visalia (I live in San Diego) those appointments were canceled 3 times, yet I received a text reminding me to be there today (in Visalia) my fault, I didn't verify the phone number on the text. I talked to several people on the phone that promised to fix the issue and get me an appointment at the location i HAD to go to. It's not till the 29th of August. read more

Word to the wise - the process to get a price for them to buy my car took about an hour (in person) and their offer was more than $5,000 lower than Carvana which took just a few minutes and online rather than in person. Insulted by Carmax - delighted with Carvana! read more

DO NOT GO HERE unless you have 3 to 5 hours (MINIMU!!) to waste. I have sold previous cars at other Carmax locations with NO ISSUES which is why I didn't think anything about which location I was going to...apparently THERE IS A DIFFERENCE!! I already had my offer and had downloaded all necessary documents (which was confirmed the night before my appointment by the Carmax associate that followed up with me after I downloaded the document). I had an appointment at 11:30, was told I was checked it but it seems they checked me into the wrong area. I found this out when after an hour I went to the counter only to be told I needed to check into another area. During this hour long wait time a live person from Carmax phoned me to make sure I was there - seemed odd but it actually gave me reassurance at the time they were "on the ball" ‍ I was then checked into the correct area and told an associate would be right with me. After over ANOTHER hour I again went to the counter. They acted like I was being unreasonable by inquiring about not having made any progress with my appointment! I was especially baffled by this attitude considering - as I had stated previously - the night before I had download the documents they asked of me to expedite my experience, spoke with someone from Carmax about them having received my documents, and then that associate sent me a link to make an appointment - which I did and showed up to!! I was 12 minutes late BUT I had phoned to let them know and they assured me it would not be a problem and thanked me for letting them know, said it was rare most people don't. I was there OVER 3 hours!! PLEASE save yourself some time and frustration - if you MUST go to Carmax go to the Escondido location, there is a reason their Yelp reviews are higher!!! read more

Awful service, the people working there are incompetent and rude. The car I looked at was damaged and filthy I don't understand how they expect to sell anything in that condition. Manager is also incompetent and has no idea what's going on. I do not recommend if you want good service! Avoid this place read more

We visited a Carmax dealership on a busy day, hoping to buy and sell a car. However, our experience was far from satisfactory. We were given a timeframe for the transaction, which was disregarded, forcing us to wait nearly 2 1/2 hours before resorting to nearly making a scene to get help. Our sales associate was unhelpful and undelightful, but I don't hold that against them. Despite the inconvenience, we eventually purchased the electric luxury SUV we had been waiting for. However, upon taking possession of the car, I discovered that it lacked a charger. This oversight seemed absurd, so I visited the nearest Carmax location to inquire about the possibility of obtaining a charger. They offered two options: either they would purchase a charger for me or I could buy one and have it reimbursed, but the reimbursement had to be done at the Carmax in which i bought the car. I opted to buy the charger. I then reached out to this Carmax with the information, it was reinforced, but they told me to call on a weekday to plan it with service. yay! a resolution. However, to my dismay, they informed me today (after being told they would provide a charger. two times) that they would no longer be providing the charger. This decision left me with no choice but to pay $500 out of pocket for a charger, on top of the $30,000 i paid for the car. The situation is further compounded by the fact that i had to practically beg to be seen and that our concerns were dismissed when we presented a new answer for an issue, lacking a soliton. While the car itself is in excellent condition and a great purchase, the customer service at the dealership is severely lacking. This experience serves as a stark reminder of the importance of prioritizing customer satisfaction and providing timely and effective assistance. read more

Unprofessionalism and dishonesty. Arrived with an appointment time. Was told that their computer system was "slow" and to return in one hour. I later returned and then was told they were unable to see me because their online offer system is down and their appraisers are unavailable. This is despite receiving two separate text messages asking to confirm my appointment. They could of easily messaged me that they need to cancel due to whatever difficulties they had. Inconvenience is an understatement, had to setup childcare to meet this appointment and wasted gas and mileage on my car. Not even given an offer to reschedule. AVOID. I'd imagine buying a car would be much worse. read more

This is a review based on our second car purchase from the same location. The best car buying experience we've had. The level of expertise and courtesy shows from their leadership, Mark, to the sales manager Brandon. Tyler helped me through the entire car buying journey and it was a wonderful experience. His level of service and 'get things done' attitude was incredible, he's the real deal and a nice guy. This smooth process was handed to finance and Na'im got us in and out quickly while explaining everything that a first time car-buyer should know. The MaxCare package is worth every penny. The delivery was impeccable, with great services leadership from Andre. Anthony put in the effort to make sure we were able to get the time a lot needed. When I showed up to the appointment, Noah greeted me with a good cheer. Finally, Aubriana sent us off in a loaner that was above my expectations. Further, they put in the work to provide me daily updates on my vehicle and the job was completed much prior to the ETA. I will continue to recommend this location to my friends and family. Awesome work, Balboa Team! read more

Customer service is DIAMOND tier!!! back story, drove hundreds of miles to visit San Diego for a short solo trip. My car's transmission crapped out of me. I didn't have my title on me, which is needed to sell my vehicle! I was in tears because Hyundai had already turned me away and I was running out of time to figure out what to do with my car before departing to AZ the next day! the staff and ROCKSTAR manager at Carmax pulled some magic going absolutely above and beyond for me. The bare minimum I could do is write this little review to show my immense gratitude!! also PSA, customers seem to forget that there is a LOT happening in the background of getting cars or appraisals. THEY do the work so you don't have to. Trust the process, be patient. be kind. read more

Great experience! Everything was easy, fast and as was told/written. I was expecting some roadblocks such as different price after appraisal, but it was as is. I've got my check for the exact price of appraisal. No one wants to deal with dishonesty as there is a lot of it. Carmax cares about its reputation which is the most important in any business. I highly recommend them. read more

This is the most horrible service ever. Cannot compare the one in Escondido. If you want a good service, go to the one in Escondido. I made the appointment and waited more than 20 minutes. The guy name Paul says he doesn't know how long the waiting time will be. What's the point to make the appointment when it's not even valid. Do not go to this place for the service. Again, go to the one in Escondido. read more

Carmax has the absolute worst service department in all of car service. I bought my car four years ago and I have not ONCE been able to schedule an appointment for my car even though I purchased their extended care. 10/10 do NOT recommend. read more

I ended up returning the car I bought because of my really negative experience with this dealership. A closer look at the vehicle after it was brought home showed a wavy rear panel and signs of a repaint, which were not mentioned in the sales pitch. Furthermore, after extended driving, the loud, rattling noises coming from the rear suspension were noticeable. The combination of the two issues generated major concerns about the vehicle's actual condition, even though neither problem by itself might have been a deal-breaker. It was both annoying and concerning that the staff didn't seem to care when I brought these problems to their attention. I was forced to return the car because they were unwilling to handle the matter appropriately. But the return procedure was the worst aspect of my experience. Nicole, the receptionist, was both rude and dismissive. Her disrespectful attitude toward me, both with her tone of voice and her refusal to look me in the eye, told me everything I need to everything I need to know about doing business with this location. Because of this experience, I won't make another purchase from this location, and likely any other CarMax location, again. They failed to meet even the most basic standards for customer service. read more

If you're not looking for immaculate customer service then you might as well go someplace else. Hands down the easiest and best service I've ever received across all boards. CarMax has become my family and they know me on a first name basis. My jeep came from NC and was shipped here in May of 2023. It took less than 7 days to arrive and utilized every bit of the 3 month warranty.When I tell you from the smallest to the largest issues they ask no questions just get it done with a smile and genuine concern. I purchased a warranty package from them and anytime a repair took more than a a day they gave me amazing rental vehicles. Even after my 3 month warranty was up they continue to provide excellent service. When the rain was unbearable. I ended up getting a flat tire due to debris from a tire blow out yesterday. My insurance couldn't get my tire off. I called car max and Noel is the man he made sure to get a tow truck out and tow me to the nearest discount tire center. When he found out I had no jack in my car he immediately order one and was there the next day. Micheal, Noel,Kyobi, and Abriana are amazing and should be protected at all cost! Thank you all for your kindness and being the best of the best! You've created a forever customer and I'm also in love with my purchase. I recommend CarMax to everyone but specifically this branch. BiG BiGGiE aka prince Shuri and I are eternally grateful for you! read more

CarMax - 21 jeep wrangler (personally customized by myself) - Used Car Dealers Near Me - San Diego, California

I have bought my last 5 vehicles from here. But never again. They are suppose to do inspections and replace things. On my 4RUNNER, I replaced the old tires within a day. I was told by the tire shop that my tires were at least 3 years old and they were all cracked. In August, 2023, I bought my Mercedes AMG, with 55,000 miles. It is now January, 2024 and I've driven less than 1,000 miles. I took the car to my TRUSTED MECHANIC, and he showed me old oil that CarMax never replaced. My brakes also needed replacing. I no longer trust CarMax and will never buy from them again. read more

Was offered 5$ for my Tacoma after waiting an hour and a half. Will never return to a carmax. read more

CarMax - Appraisal - Used Car Dealers Near Me - San Diego, California

I was thinking about selling my car. Mt appointment was at 1.30pm. I arrived at 1.25pm and checked in. The person I was assigned to called me to his desk at 2pm. Took a few details and told me to keep waiting. At 3pm they gave me an offer which I did not choose to accept. Felt like a waste of time. read more

Carmax really pride themselves on customer service. We've sold 2 cars here over the years and had great experiences both times. They offered us more money than Carvana and paid us more than the Kelley Blue Book price. It was super easy to get a quote online and just show up in person to get it done. No appointment needed and they confirmed our online appraisal offer in about 30 minutes. What DID take long though was the actual exchange process. We were quoted a 3 hr wait on a Friday afternoon but was told by someone else that he actually waited over 5 hrs. I suggest coming whenever to confirm the appraisal offer and show up right at opening before the deadline to actually sell your car. I came the following day 20 minutes before opening and was already 3rd in line. This then took about an hour only versus 5 hrs! Again, everyone was really kind, efficient, and friendly. Highly recommend selling or even buying here. Saw some people drove away with some nice whips. read more

***please check carfax before purchasing a vehicle from carmax*** they use experian auto check report. i purchased a 2023 rx350 lexus from the balboa ave carmax location and carmax uses experian auto check report which stated 17,000+ miles and the vehicle odometer also showed 17,000+ miles but the carfax report stated the last odometer check at cerritos lexus was 86,000+ miles. i returned the lexus rx350 immediately ***beware*** read more

Oh DONT BUY A WARRANTY! Like I said they try to avoid repairs by subbing out the work which most likely you'll end up paying for somehow! Low ball in trade ins too ( my fault for excepting) read more

A gutting experience. Reserved a vehicle to test drive on Sunday. After the drive, I told the tall associate Jeff that I am interested in purchasing the vehicle. He clarified with me requirements for the purchase, including good credit, securing insurance, and financing details. I told him that my credit is strong (which he agreed), and that I will secure insurance and financing as soon as possible and return. I explicitly asked if the vehicle could be placed on hold while I source financing, to which he said no. I returned the next morning shortly after the store opened, ready to purchase the vehicle, only to find that it had been reserved by another customer. A different associate asked me if I had placed the vehicle on hold, to which I explained that I was (wrongly) told that was not possible. Jeff or the manager on the floor did not rectify their mistake, allowed the other customer to keep their reservation, and the manager gave a half-assed sorry as an apology. The other customer saw the vehicle a couple of hours later and purchased it. It is baffling that I was standing in front of them, ready to hand them money for the vehicle after having test drove it not even half a work day prior, and they thought it incorrect to own up to their mistake and cancel the hold on the vehicle, essentially give the other customer a sense of urgency to swipe the vehicle out from under me, and not even get so much as a proper apology from Jeff or direct assistance from the manager. Why Jeff, one of the more experienced associates on the floor, thought it correct to essentially lie to me about not being able to hold the vehicle is beyond me. I don't like to always assume the worst in people, so I chalk it up to miscommunication. In any case, when I have clearly showed up ready to buy the vehicle I had just reserved and test drove, it is not a lot to ask that I be able to drive off the lot with the car. Not a lot of honor in this way of operating business. read more

Absolute worst customer service I ever experienced at a car dealership ever! I've worked in the car business for many years and I've never felt so under appreciated as a potential buyer in my life! They treat there clients like going to an amusement park, everyone has to wait in line and the CARMAX reps will only take care of only their appointments as priority vs walk in customers. If you're a walk-in customer, your customer service experience will be thrown right out the window. The staff is rude as hell, and they'll make you wait for hours to be attended and forget about you, possibly till even closing. I even talked to the manager of the store himself, and he told me he can't guarantee I'll be helped out even though I called the store twice way in advance for an appointment and have been in the store since 5:00 PM. There's a a long list of people for appointments only they'll take priority over you to help out. I've been waiting since 5:00 PM and no one at the store wants to sell me a car! It's passed 7:00 PM and they're telling me they may not be able to help even passed closed. It's a Tuesday night at you'd store, I can't imagine this store on a weekend, must be a total nightmare. Great job sales team! read more

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4 stars because this overall was a great experience. We received a very fair price for our trade in (above KBB offer), and the no haggle pricing on our purchase was amazing (and confirmed to be a great value). Financing was competitive even with our credit union. The downside and why they didn't get 5 stars: Plan to do a TON of waiting for each and every step. For each step there is a new person to talk to and very poor communication with the client. The same is true for repairs, just leave the vehicle there and come back later. Call often to make sure they are on schedule and working as promised. Bottom line, I would purchase with them again without a second thought. read more

Sales and service! Although my first sales guy wasn't the greatest, I requested a switch and Jordan was on point! He kept cool through the hours it took to get it done including my emergency departure to meet contractors at my house mid-sale, and the stupid DMV who didn't complete my registration that I sent in a month earlier. He let me go solo for my test drive so I could get my friends to give me the thumbs up and support I needed before such a big decision. He waited patiently for my old car to appraise and for a dozen other hoops we had to jump through to make the trade go through. I am so relieved! As for service- David was stellar- they took care of a software recall affecting charging on my nearly new EV and gave me an awesome loaner SUV. David called every single day with updates and stayed on top of the Hyundai service department. Got my car back with all charging issues resolved and in great condition. Very happy with the whole stressful process made as smooth as possible by these 2 guys! read more

I had visited this location.after finding a vehicle I was interested online. It was a very new listing. (Just posted the same morning) I walked in to the main check in desk and was met by a 7 foot man with a mustache named Jeff. He looked at me and asked if I had an appointment. I said no, didn't know that I had to make an appointment. He rudely told me I had to scan the QR code on the vehicle to see if it was available. (I had to find the car and scan the code to see if it was available) I don't scan QR codes and why couldn't he tell me if it was available? He was the rudest, unfriendly and unwelcoming person I have ever dealt with. He obviously hates his job and has no people skills. I will not spend money with a welcome and interaction like that. He should not be first point of contact for big purchase on a new car. Jeff has no Public relations skills and is in the wrong business. He hates people, hates his job and treats women like second class citizens. Jeff is a Richard!!!!!!! read more

I was selling my car it was a Nissan and they said they would only give me 12000 to buy back. I went on line with CarMax and they sent an offer for 15000 on line. I went the next day and they stood by there offer and made it so easy for me. Thank you CarMax. read more

Farhad M helped us sell our BMW M340i today and he made our whole experience absolutely perfect with how above and beyond his service was. We've sold many cars to Carmax, but have never interacted with such a great employee. Our entire experience was made perfect purely due to Farhad's expertise and customer care. Thank you so so much, Farhad and we hope to work with you again! read more