Cancel

    Open app

    Search

    CarMax

    2.9 (1.2k reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

    Car buyers

    CarMax Used Car Dealers Photos

    You might also consider

    Recommended Reviews - CarMax

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    My AMG
    Rich M.

    Once I found what car I was looking for on the CarMax website, I then realized it was actually located in Sacramento. So I was really interested in this car, a 2025 Mercedes Benz AMG CLA 35. Only 8,000 miles. All of the others in similarity, had way more miles or color and rim combinations that I didn't like as much. The trick was to get it here, which resulted in a $199 non-refundable shipping fee. The car arrived on the very first day of expected delivery period. It wasn't long before I had them calling me up to take a test drive. I obliged and set it up for the next day. Impressed with the vehicle, I mostly had my mind made up to buy it. However, I was flying to Ohio the following day and told them to hold it for 7 days. They kinda squirmed on this even though it is plainly stated on their website and told me that it needed managers approval.. Fast forward 7 days later I set up the time to purchase and honestly it was a smooth, quick experience. The only snag I had was I was only given 1 key, and photos on post showed 2. So I had to pay upfront and have them reimburse me. How much? $1260 for that key! They sent me a check in the mail for this amount, with no hassles. Well, I really was cheap bastard with myself for many years and decided now this is for me. And I love this lighting fast car! I guess my midlife crisis hit me kinda late.. All that's missing now is the sugar baby right??!!

    Hyper racist, they don't help black people with warranties. Warning to black people. They also age discriminate.

    Saying bye to our Honda Civic
    Alexander A.

    My wife and I had a very positive experience selling our car here. We filled out the online questionnaire about the condition of our car as best and honestly as we could, and got an inital quote. We then made an appointment to take it in within the week on a Saturday. A few days before, we got the car cleaned inside and out, and took out all of our belongings. When we got to this CarMax we were able to quickly find parking in the customer parking garage and walked into building where some folks directed us to the business center space where we needed to check in. There were two people ahead of us in the checkin line, but it only took a few minutes. Once we checked in, we waited in the room for about 15 minutes before we were called in to sign papers. We thought the wait would be much longer with the packed waiting room, but we figured most of the other people were walk-ins. When we were seated, we were told that someone had already inspected our car and that everything looked good to them. We were surprised since we thought they would try to nitpick and lower our online quote. However, once we signed a few papers and the title away, they gave us a check for the original quote amount. The person who helped us was very friendly and they even called us a lyft back home. Our entire visit lasted 40 mins. We deposited the check into our account the same day. Everyone is happy!

    Nathaniel G.

    I went in on President's day. They were packed since open and it was raining like crazy. Miajane helped me get in and out, including a trade-in, in just over 2 hours. Very professional and considerate throughout the process. Painless process. They also let me do my test drives solo. I highly recommend Carmax.

    Rick and Madison.
    Rocky R.

    I have two daughters, and when it came time for them to buy their first cars independently, CarMax was the only place they could go. I purchased a car from them several years ago, and Jackie Ramsey was my sales pro. She's since moved on to Realtor fame, but thankfully, her husband, Rick Ramsey, is still there. Rick has been at CM for over ten years and is the easiest-going salesperson. For years, I have loved the no-hassle pricing at CarMax, but having the right sales pro is the most critical aspect. It all starts with calling Rick and having him walk you through setting up a profile, and then the fun begins. Both my girls could have cars reserved and take their time test driving. Rick is a calming factor for a huge decision, especially considering this was both their first car purchases. It's a big step! Rick is patient, upfront about the process, and does not try to my daughters bought the extended warranty, and the other opted at care to get the cars shrouded up, push additional products. One of my daughters opted for the extra warranty, and the other declined, but both my girls left with huge smiles. Proud Dad with grown-up girls.

    See all

    13 days ago

    Helpful 3
    Thanks 2
    Love this 5
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Rich M.
    257
    607
    4200

    6 months ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0

    2 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nathaniel G.
    0
    112
    1691

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of P. B.
    19
    39
    4

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Honest R.
    1
    256
    13

    6 months ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Helpful 19
    Thanks 17
    Love this 16
    Oh no 17

    6 months ago

    Helpful 22
    Thanks 19
    Love this 20
    Oh no 15

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Andrea C.
    81
    23
    22

    1 year ago

    Helpful 3
    Thanks 2
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 7
    Thanks 2
    Love this 6
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Sara L.
    4
    38
    19

    4 months ago

    They sold me a car after 5 years paying for it I still owe so much money that I even can't get out of it so much trade negative

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of John C.
    0
    32
    12

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Daniel C.
    106
    11
    20

    3 months ago

    Excellent customer service kind friendly with no pressure! Vehicles are Clean and plentiful

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 4
    Thanks 0
    Love this 4
    Oh no 0

    26 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jessi F.
    88
    38
    12

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 30

    CarMax Reviews in Other Languages

    Ask the Community - CarMax

    How was service dept?

    Service department is AWFUL. They don't answer the phone, I called two different days and left two separate voicemails requesting a call back and never did anyone return my call. Previously when I tried to make an appointment several months ago… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - CarMax

    The customer service was outstanding and the process was smooth and painless.

    Mentioned in 13 reviews

    Read more highlights

    You might also consider

    CarMax - usedcardealers - Updated June 2026

    Loading...
    Loading...
    Loading...