I had a really good experience with the CarMax in Scottsdale (specifically the General Mgr. Mathew Hogan and the sales rep. Omar Vasquez, among other employees) concerning my purchase of a vehicle sight unseen. I was scared about buying a vehicle that I didn't test drive but the folks at CarMax Scotsdale were very professional and helpful in answering all of my questions and making the experience a lot better than I expected. It's been 2 months and I still feel really good about that experience. I would recommend this CarMax location if you're shopping in the Phoenix area. I particularly recommend Mathew Hogan and Omar Vasquez as they made the experience as pleasant as possible. read more

I had a very disappointing experience with the CarMax Scottsdale location after purchasing a 2018 BMW M240xi. Almost immediately after purchasing the vehicle, I noticed the RPMs dropping at idle. I wanted to have the car inspected as soon as possible, so I contacted CarMax to schedule a service appointment. Unfortunately, the earliest appointment available at the Scottsdale service center was August 10, which was after my 10-day return window. I was told I could drive to the West Valley location, but that wasn't a reasonable option for me. Because I didn't want to risk missing the return deadline, I paid $195 out of pocket to have the car inspected by an independent shop. The inspection came back with two full pages of issues, and the mechanic advised me that the vehicle would likely require thousands of dollars in repairs and recommended that I return it. I also spent about $20 on Uber rides to drop off and pick up the vehicle for the inspection. When I returned the car, I felt like I was being encouraged to exchange it rather than receive a refund. Since I needed another vehicle, I requested that my refund check be expedited. To CarMax's credit, they did reimburse me for the gas I had just put into the vehicle and for replacing the dead key fob batteries, and they ultimately expedited my refund check. However, when I requested reimbursement for the $195 diagnostic fee and my transportation costs--which I only incurred because I couldn't get a timely CarMax service appointment--I was told to contact the store manager. I emailed him the diagnostic report and receipts that same day. When the manager called me, he initially listened to the situation, but the conversation became dismissive. He told me the issues listed on the inspection were not major and that CarMax would not reimburse my diagnostic because I chose to use an independent shop. I explained that I did so only because the earliest available appointment at the Scottsdale service center was after my return period. I then contacted CarMax Corporate. The representative I spoke with was professional, opened a case, and told me someone would follow up within 24 hours regarding both expediting my refund and reviewing my reimbursement request. No one contacted me. After following up myself, I was eventually told that the reimbursement request would not be approved and that these matters were handled by the store, despite the store having already denied my request. I appreciate that CarMax honored the return, reimbursed my gas and key fob battery costs, and expedited my refund check. However, I don't believe customers should have to absorb diagnostic and transportation expenses that become necessary because they cannot obtain a service appointment before the return deadline. I hope CarMax reviews how situations like this are handled in the future. Better communication, more timely service availability, and a more customer-focused approach would have made this experience much different. read more

I'm not going to lie I was hesitant about coming here but they treated us very well. We got to view everything that had available on the lot. Our car appraisal was fair and the one we chose to test drive handled well. Both managers on duty came and said hello to us, and the process was easy and effortless. read more

CarMax - Area inside is large - Used Car Dealers Near Me - Scottsdale, Arizona

I hope the Attorney General closes this place down. The definition of bait and switch they sent me an offer for 29 grand I get into the store. They start writing me a check for 25 grand. They tell me without zero with zero articulation explaining why they offered four grand less when they said the offer was good for 7 days. I was on day two so $29,000 should have been paid as quoted in the vehicle appraisal. read more

CarMax - Here is the Bait. Please Fine these Shysters. An entire afternoon flushed . - Used Car Dealers Near Me - Scottsdale, Arizona

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got cheated at Carmax in Scottsdale. Had issue with online offer system. Gave me one price then a different one a couple days later. I assume old offer was no longer valid. Sold the car to them. Got an email one day later that old offer was still pending. Went to see if I could get the difference based on system glitch. They made a bunch of excuses and said no. $600 lost. Use Carvana instead. I used them in the past. No issues, fair and honest. Crooks at Carmax in Scottsdale read more

This place is TERRIBLE! We paid the deposit of $250 to get a car transferred here to Arizona. We test drove it and they said they'd send the paperwork. Ashley, who we dealt with, never mentioned that the car we wanted would be buying would be sold if we didn't sign paperwork immediately! Instead, we got a text that the car had been released. We went back to carmax within the hour and (as Ashley wouldn't even make eye contact) were told a higher up manager higher than Deziree had let another customer put a deposit down and they were buying the car. Worst customer service ever!! And we are out the deposit! read more

Got three quotes to sell a car for cash. CarMax is the only one that would pay what they actually quoted for the car on line. It was a quick seemless transaction and they even got us an Uber ride home! read more

Due to a family member's relocation, I had one more car than I needed. To get an idea of the extra car's value, I entered the details in Edmunds for an estimate. Edmunds came up with a value, and presented 3 offers to buy based on what I entered. Carmax was the highest offer by a couple thousand dollars, which was big for an under $10,000 vehicle. It was actually only a few hundred dollars below the Edmunds retail price of the car. So I was prepared to sell them my car, although I had serious doubts about actually receiving the quoted amount. I showed up and Gene greeted me to help me with my sale. He reviewed my quote and said he needed to take some photos of the car and a quick test drive. When Gene returned, he said there were no variances from Edmunds so they will pay the quoted amount. About an hour after I arrived I left with a check. Gene was an amazing representative too. No pressure, didn't ask me about buying a car. Just quickly helped me sell my car. I wish I had more cars to sell them :) read more

This is our second vehicle from Carmax. 1st Nissan Altima never had any issues with my vehicle. Purchased Camry today. Sales Associate Omar was read more

Christian was super understanding and so fun to talk to! He made the experience so good!

Shoutout to Alexandra at the Gilbert Az location she is amazing I had some car trouble with my Nissan she helped with the repairs cost it's a used car I get it but she helped pay for half the cost and I am super grateful. read more

I had an absolutely fantastic experience working with Troy at CarMax! He made the process of selling my Audi Q7 incredibly smooth and stress-free. Troy was knowledgeable, professional, and a complete pleasure to work with from start to finish. Troy was patient, answered all my questions, and made me feel confident and comfortable throughout the entire STRESS FREE process. If you're looking for someone who's easy to work with and genuinely great at what he does, definitely ask for Troy! He's truly wonderful! read more

I'm in the market for a new car and have my eyes set in the C300 Mercedes. Decided to go to CARMAX in Scottsdale since my current vehicle is through them. I had a great experience. The staff was friendly and greeted me when I entered. My sales representative Mike was super helpful and totally honest with me about my options. I didn't feel pressured into purchasing or jerked around as a woman shopping alone. They made me feel comfortable and explained my options in detail. Although I decided to hold off on buying at that time I will be coming back once I am. The staff cares and doesn't treat you like a dollar sign. read more

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This place is a joke. I went online and found a car I wanted to add to my fleet, started the process to find out that the car had been sitting and wouldn't start. It was a 2019 VW Jetta, also found out the car had damage as it has been in an accident. Called and spoke with several people and always got the run around. Management is no better, Kyle is unprofessional, condescending and quite frankly an asshole. He never admitted their fault, he certainly didn't care and in the end said, " I'm sorry we couldn't gain your business" read more

Writing this on behalf of my wife because she is too nice, but this company is a nightmare. It took them a month to get her vehicle shipped from Las Vegas, then they lost the title to the car (which took another week to locate ). On top of that they have failed to mail her license plate to her, we called and they said they would resend it and it's now been nearly three weeks with nothing. We have spent hours on the phone with representatives. Company needs a lot of work. read more

We have been looking for a car for our daughter for several months, and have been all over the valley to different dealerships. Not one of them was as smooth and friendly as CarMax! We went in on a Wednesday, they had exactly what she was looking for and it met all of our criteria. Kyle was our sales person. He was extremely helpful and kind. We didn't feel any pressure, and they held the car for us so my husband could return from work travel and be there during the purchase. It was a no haggle, no pressure, very transparent sale! And the best part is my daughter is thrilled!! Thank you Kyle! read more

CarMax - CarMax Hayden Rd. - Used Car Dealers Near Me - Scottsdale, Arizona

After an unsavory experience at the Drive Time on Bell Road, my partner and I decided to go to Carmax in Scottsdale. I have purchased from Carmax in the past and new we would find something and we would have a great experience too. I was correct, Jacori was our sales associate and let me tell you, this man knows what he's doing. The experience was painless, carefree, and most of all, the right price and car! I can't tell you how stressed I was when we got there but Jacori out our minds at ease, helped us find the right car for my partner, for the right price and we were in and out in a couple hours. Jacori made this experience for us and turned a bad day into a great one! I Would recommend this dealership to anyone and would suggest they ask for Jacori! read more

CarMax - Car - Used Car Dealers Near Me - Scottsdale, Arizona

What a great experience we had at Carmax selling our 2014 BMW X1. The process of submitting the car info to get an online offer took only 5 minutes. Making an appointment took another 2. When we showed up for our appointment we were greeted with a smile and Scott was explaining the whole process to us in under a minute. He said it would take about 1:20 total if we sold to them today. We were out the door in 1:05 with a check in our hand and smiles on our faces. Thank you Scott and Carmax for making the selling process so painless!!! I highly recommend using Carmax to sell your car. We got 20% over Kelly Blue Book trade-in value. Carvana offered us 25% under. read more

Annabel, Major & Erica (I know I spelled her name wrong, I'm sorry!!). Absolutely fantastic. They made our visit extremely pleasant, lots of laughter & professionalism. A lot of the workers have such positive attitudes & are extremely friendly. Trading in and selling our car, was the easiest thing. This was our first time, but the 3 of them made this so easy. It was easy to understand & the process wasn't as stressful as I thought. We walked out with the car we wanted & left extremely happy. Thank you everyone for all your wonderful help. You're appreciated!!! (: read more

The process started off smooth at first. I ordered my vehicle and requested updates once it arrived. I got my first update when the vehicle shipped. So about 3 to 4 days later I checked the process through the app and it had arrived, yet no one had contacted me. 2 days later i called the location and was told they were waiting on the title. Two more days passed and I was told This Friday but most likely Saturday. I called on Friday and speak to 5 different people who all said different things, but none of them said my title was available. Finally I had enough, I called to cancel the transfer which meant I would lose the 200 plus I paid to have the car shipped. The young lady grabs a manager because now it looks like my car isn't even on the lot but at another CarMax. I was told they would call me back in 20 minutes. That call never happened. Save yourself the hassle, don't ship or buy any car from these guys. You will be disappointed read more

Complete waste of time and those precious miles/ gas. After calling and setting up appointment, rep didn't even advise to go online and do no haggle instant pricing! Drove an hour in traffic. Was told to scan a QR code put in VIN# Car Max came back with instant offer that was $5k less than dealership offers, KBB & Edmunds and wouldn't even look at the vehicle: A loaded, highly sought after Jeep Rubicon with low mileage! Used Car Max five years ago and was happy with the experience- they've obviously changed their customer service model and overall expectations. A total con of a business. I recommend going to Give Me The Vin or Vroom- they both offered way more than Car Max as well! Totally disappointed and will NEVER use again. read more

Selling My Car, Got A Quote OnLine. Once I went in to the Hayden location in Scottsdale Andy was my Representative and after my Car was evaluated on sight, My Quote was Honored. Very Painless experience and I was in and out, with a check in hand in less than 90 minutes. read more

Service was horrible. We tried taking a test drive and they wanted all of our information because they didn't believe us. Even though we have done many tests drives at other CarMaxs. While we were there the manager was getting yelled at by another customer because their car that they just bought got their wheels curbed by the service department. So many red flags about this CarMax. read more

I went there very judgmental from the moment I walked in I went to do a 24hr test drive on a car they had I've done these before and not once have I had a problem but with them they made up ever excuse not to let me take it on a 24hr test drive won't be coming back here ever I don't recommend anyone to this place read more

This location and carmax in general is a joke. They are prejudice, unprofessional and are only interested in making money off of their customers. Please do yourself a favor and do not buy a car or truck from Carmax. They are a bunch of liars, from the corporate office to the dealership including management are all crooks. Buy from a reputable dealership instead, the price you pay for a used car is not worth it anyway! Think about it before you buy at Carmax. Nayomi at the corporate office was no help, Carmax in Scottsdale AZ. Stephanie the manager and Chandler Simpson (manager) in question were both aweful!!! Condescending, unprofessional, prejudice liars! read more

THE most miserable car buying spirt I've EVER had. I have bought 3 used cars in the last year and I would rather deal with the v vultures at the used car lot any day. At least they know how to return a phone call and process paperwork. I purchased a vehicle 4 weeks ago and I still can't reach a live person to complete the registration process. They love to send emails but you can't reach a live person Will NEVER do this again!!! Buyer beware. read more

The process started out turbulent. Spoke with almost everyone at the location. Eventually things came together. They are good sales people, sly and slithering. They almost got me, but I was stronger and didn't give in. In the end Jose helped us, he went above and beyond, was very knowledgeable. Thx-Jose read more

Had a great experience here selling my car, (which is often so stressful)! The individuals who helped me (Annabel and Issac) made everything so understandable and were helpful as well as nice and welcoming! Thank you Annabel and Isaac! read more

I was really not looking forward to going through the process of trying to sell my car all over town to dealerships or private owners so glad I came here first. Extremely simple process and the appraisal was excellent. Great working with Kyle! read more

I've purchased many cars over the years and honestly this was the best selling and buying experience I've ever had. I would recommend this location to anyone looking to buy a car Andrew my sales man and Christy the manager were absolutely fantastic!! read more

Came in to sell my truck and was greeted by a friendly representative who checked me in. She said it would be 20 minutes and went to have a seat. Less than 10 minutes later Carlos introduced himself and took care of everything. He is super friendly, knowledgeable and very quick. There isn't anyone who could have made this experience better !! read more

Obtained an online quote to my sell vehicle. Walked into the Scottsdale location and was helped within 10 minutes. Appraisal results were consistent with online offer. Sale of my vehicle was finalized within the hour. I expected the process to be painful but I was pleasantly surprised. read more

Kyle Alvarado, my salesman, exceeded my expectations from the "get-go!" He gathered information, honored my online appraisal, had my 2017 Toyota Rav4 checked out, and followed through with paperwork to close the deal. The whole process took 1.5 hours. It was seamless and the most enjoyable automotive transaction I have ever experienced! read more

Had car delivered from Florida to Scottsdale Arizona, scheduled exact pickup a week after arrival as I am 2 hours away and have a broken arm, arrived on time to a dirty card and Bluetooth doesn't work, so I get sent away in a cheap loaner car and have to drive 2 hours back to get the car that I was scheduled to receive. No estimate on how long it will take to complete the basic repair. As I've already invested $2K for delivery from Florida and they will not refund I have no options. Not sure why these things wouldn't have been checked before having me come. Very disappointing to drive 2 hours each way to get a car that's obviously not ready for me. Instead of paying for a local mechanic to fix, etc CarMax problem being completely handed to customer with no resolve except that they will now properly prepare car and have me drive a total of 8 hours to receive my new car. Setup all the financing over phone and confirmed all docs and payment methods. Called before coming to specifically confirmed everything. Arrived and told I needed more docs and payment method not accepted (got past both of them but CarMax obviously not prepared even after I did everything possible to prepare for a seamless process). Received receipt for my $8K down payment printed on an "Appraisal Offer" form. Paid more with CarMax as I figured I would avoid issues but instead I've now been in dealership for 2.5 hours and counting to not leave with my new car after setting everything up beforehand in much detail. Come on CarMax. Your customers deserve a LOT better!! read more

Went on line and got appointment. Jose met me and test drove the vehicle I wanted to sell. After 20 min got the offer. Was consistent with Edmunds and KBB. Another 20 min had check in hand and out the door. Was a positive experience. Busy location. Would do it again. Much easier than FSBO. read more

We bought a car Sunday at this location. We also sold our old car to them. Very easy and competitively priced. No pressure. Salesperson Scott was very helpful and knowledgeable. Carmax is the way to go if you quickly need a new car. read more

In the process of selling A vehicle. Went online to several dealerships to do an instant offer. Carmax came back highest by a few thousand dollars so I scheduled the appointment to show them in person and make the transaction. Upon arrival they do not have any record of my online offer or appointment. They proceeded to tell me it will be 25 to 30 minutes to work and offer up in person. All of the stats of the vehicle remain the same mileage has remain the same, and the offer came back nearly $10,000 less. What a giant waste of time in the middle of my Saturday. Their instant online offers mean nothing and it's just a ploy to get you to the dealership. read more

We brought in our Infiniti for an appraisal. The process was nice and smooth and we were able to sell it that day. Andrew, Christian, and Dexter were all super nice and knew what they were doing. Walked out feeling great with our deal. Also- CLEAN! They maintained the 6 feet rule throughout the store, plexiglass at the desks, sanitation stations everywhere, people sanitizing the common caress regularly. Way to go CarMax! read more

SELLERS TO CARMAX BEWARE I have sold to CarMax in the past and the whole experience was positive and appraisal values have been consistent with Consumer Reports, KBB and AutoTrader. More simply put; accurate and fair. Today that changed. Staff was pleasant and professional and store was clean. I had no problem making an appointment and driving 111 miles for an appraisal that historically has been fair/accurate. I was looking foreword to a similar past experience. All seemed to going well as in past experiences until I got the "appraisal price." The offer was approximately $5000 below the lowest researched value for the car I brought in. The team member asked "are we close to what you researched?" My response was " are you kidding me, that is $5,000 less than the value of the car!" His response was "Well you have to understand CARMAX as a company is not selling many cars under the circumstances so we cannot offer you the full value of the car..." I told him that if that was the case CARMAX should make that statement on its website and inform potential customers of their new appraisal equation. This would show "proactive transparency" and would put CARMAX in a better light. Then I drove back home 111 miles along with my wife in her car. I was so confident in the old CarMax process, I had my wife follow me the 111 miles in our other car. Disappointing is an understatement. Note to CARMAX; the optics of this new appraisal approach looks as if you are preying of people that might need to sell their car during this virus crisis. Your new approach is tarnishing your established brand. It is completely understandable that any business would be done struggling under the National virus crisis, but don't offer extreme low ball prices that are NOT commensurate with the company's past mission. Be transparent. If the company cannot make a fair offer, don't make one at all. It gives the impression you are either trolling for suckers or trying to take advantage of people who may need to sell their car during these hard times. Please inform other potential customers before they make the effort to visit. read more

Sold out car here. Checked out a couple other places regarding selling it. Other places seemed kind of sketchy and they wanted to rip us off - which they did indeed want to screw us over. Decided to check out car max, spoke to David Silverman - he was super helpful and friendly and made it super easy. They gave us a very fair offer. Made it super easy. Would definitely work with them again and would find David to help us purchase one! read more