Jose was amazing! He made my first ever car buying experience a breeze and helped me get exactly what I needed without any pressure!

Purchased a 2023 Lexus RX 350 from here and overall had a great experience. Moises was fantastic on the sales side -- knowledgeable, no pressure, made the whole process easy. After the sale, I discovered the front camera lens was cracked. My initial attempts to get it resolved through the used car sales manager (Tom) were met with a dismissive response and zero willingness to help, which was frustrating. However, once I reached out to Mark Spendley, the experience completely turned around. Mark took ownership of the situation immediately, and Cameron from the service center scheduled the repair at no cost and sent Nate to pick up my car and deliver it back to my house fixed. That's the kind of service you expect from a luxury dealership. Bottom line -- the people here are excellent. Moises, Mark, Cameron, and Nate all delivered. One manager nearly cost the dealership a customer and a positive review, but the rest of the team more than made up for it. Thanks, Mark and team! read more

Land Rover North Scottsdale - Cracked camera they knew about but didn't tell me. - Car Dealers Near Me - Phoenix, Arizona

I've now had major breakdowns on two separate vehicles from this dealership -- a Range Rover SVR and, more recently, a 2024 Defender. With the SVR, a critical component failed and I was initially told it wasn't covered under warranty -- despite it ultimately being covered. After weeks of delays and back-and-forth over parts availability, the "solution" presented to me was to buy a new vehicle. That brings me to the Defender. Purchased in May 2024. Only 14,000 miles. Complete breakdown due to a faulty DC converter. I was told the part was on a six-month backorder. Between the cyberattack headlines and tariff-related delays, it sounded plausible -- but once again, the recommended solution was to buy another new vehicle. When you rely on your vehicle and are forced into cross-country travel on short notice, that's not really a choice. To make matters worse, more than two months after completing out-of-state paperwork at purchase, I still do not have proper registration documents. I can't obtain plates in my new state. This is basic administrative follow-through. Two major mechanical failures. Warranty confusion. Parts delays. Pressure to purchase again. Registration still unresolved. At some point, this stops being bad luck and starts feeling systemic. Proceed with caution. read more

Jose Albanil recently assisted me with purchasing a used 2018 Land Rover Discovery. Because it was a brand new trade in, the vehicle was not available to view in person. However, Jose found it within 15 minutes of my inquiry and sent me a detailed video. With the video and printout of the original purchase order with all options and equipment Jose provided, I was able to make an educated decision and put down a refundable deposit to reserve the vehicle for purchase. Being a used vehicle, I requested a pre purchase inspection at an independent Land Rover mechanic. Jose was kind enough to coordinate transport of the vehicle to and from the mechanic so I didn't have to take additional time off work. Jose promptly addressed my questions, which included extremely minor feedback from the pre purchase inspection and loan processing information for insurance purposes. Throughout the entire process of securing a deposit, inspections, financing, and detailing, Jose kept me informed to ensure everything went smoothly. There was complete transparency of the price of the vehicle with no surprises at the end. Jose delivered on all the commitments made. Jose- Thank you for making what can be a stressful and frustrating process- easy! I'd been searching for a very particular vehicle to meet my family's needs and we're excited for the adventures to come! read more

Land Rover North Scottsdale - Car Dealers Near Me - Phoenix, Arizona

My wife and I stopped by to take a look at a Range Rover she saw posted online. Everyone there was welcoming and nice to talk with. Jose answered all of our questions and did not pressure us. We got a fair price and had a fantastic experience buying there. read more

Dominic Leonetti made buying the Range Rover I wanted as easy as possible. Great service, including follow ups. Highly recommend North Scottsdale and asking for Dominic if you're looking at Land Rover vehicles. No pressure approach and informative from start to finish. read more

This is my fourth SUV I've purchased from Land Rover North Scottsdale. I've been fortunate to work with Jose Albanil as my salesperson to find my perfect vehicle. He was personable and patient. He took the time to listen to my needs and answer my questions thoroughly. He treated me with respect through the entire process. Ashley Cox, manager, was courteous. She made me feel heard and understood while providing details needed to move the deal forward. Dominic Leonetti was also helpful throughout the signing of the paperwork. He was knowledgeable, friendly, and respectful. Jose, Ashley, and Dominic made my experience at Land Rover pleasant. Their patience, honesty, knowledge, and professionalism are why I continue to come back. read more

Great process and Jose and Terres made the transaction go quickly and smoothly. I've had my previous Range Rover's serviced at this dealership but this was my first purchase and I'm extremely pleased with the entire staff! read more

Professional staff and management. Good people with whom to do business. They made me a good offer on my trade-in and followed through on every detail. read more

From start to finish, the folks at Land Rover North Scottsdale have done a fantastic job in making my Land Rover purchase experience a memorable one. From my earliest conversations with Jose Albanil back in earlier 2025 through the whole detailed order process and delivery, it was clear that he was customer focused and communicative along the way. After a couple minor glitches were discovered, Alan and Josh were totally helpful in getting things identified and taken care of promptly. I couldn't be happier. Thanks guys !! read more

I purchased a 2024 Land Rover Defender. The sales experience was favorable, the salesperson friendly, not a lot of the usual car dealer "tactics." The car delivered the day I stopped in, the paperwork done in 45 minutes. What I have a problem with is the service after the sale. I never write negative reviews on a business, my call to the general manager not returned, maybe there's a sympathetic reader out there. First service was 11 months after purchase as usual an "oil service." I scheduled this after a 'web reminder.' I was shocked to learn that "most customers leave their car with us for 3 days for this service" from my service advisor and, after going over the car's needs, the price would be "$1400!" None of this was explained when reviewing the service schedule at purchase. We 'negotiated' a more reasonable price and the car only took 6 hours for this to be accomplished. I said, "next time, Jiffy Lube." Today I noticed a strange 'clicking noise' under the hood. I returned to the dealer (this 90 days from my first 'sticker shock' service). I parked the car in the service drive went in and asked if someone could take a look at the issue and advise. The staff was milling around in the back of the department, I asked if someone could assist and, reluctantly a gentleman came forward. I popped the hood, turned on the car, neither he nor another employee had a clue. I was told no one would look at it for 3 days as they were "backed up" to which I reluctantly agreed and, asked to rent a car, I was told, "none available," maybe I could try going to the "Land Rover dealer in Chandler!" Some warranty and service after the sale! When the warranty is up I'll cease to be a Land Rover owner. I've owned 3 Porsches from the Penske group, 2 Audis, 2 BMWs and I've never experienced such. It was cheaper to get 22 quarts of oil for my last 911 Porsche and a loaner always provided (another Porsche I might add). read more

We had the best experience ever buying a car a Land Rover Scottsdale. We are meticulous buyers with lots experience in sales. We have never been treated better and had a flawless experience. Amanda P knew our needs and did not waste our time. She matched our requests with the perfect car. Finace went smoothly and Dominic could not have been more professional & pleasant. I highly recommend the team at Land Rover Scottsdale. read more

I recently had my car serviced at the dealership. They kept me updated on the progress of the service and finished the work quickly. I didn't need a loaner so they provided an Uber ride at no charge which I know most dealers do. What sets Land Rover apart was that they delivered my vehicle to my office when the work had been completed without me asking. Josh went over and above to provide an exceptional customer service experience. I will definitely return when I need service again. read more

I wish there was a NO STAR option - Buying my recent Land Rover from Land Rover Scottsdale was, without question, the worst car-buying experience I've ever had. From start to finish, I felt like a complete burden to the team. As someone who has worked in sales for over 25 years, I would never treat a customer the way I was treated here. Purchasing a six-figure BRAND NEW vehicle should feel exciting and appreciated, definitely not dismissed or disregarded. Despite having my financing in place ahead of time and effectively being a cash buyer, I was met with indifference and a shocking complete lack of customer service. If this dealership hadn't had the exact vehicle I was looking for, down to the options + color I would have happily flown anywhere in the United States just to avoid giving them the sale. Truly disappointing, and I wouldn't recommend this dealership to anyone. Sadly, this was the WORST buying experience EVER. read more

Just bought a new range rover here through john and it was such a seamless easy process. He was super chill and even started doing the paperwork for us as we finished up some errands. By the time we got back to buy the car almost everything was set up. Easiest and best buying car experience yet. Will purchase all future cars here. read more

I stopped in and Timothy who is still there was surprised to see that I kept my word by stopping in. Although he was not happy that I ended up getting a sporty vehicle that I'm in love with elsewhere he was happy for me but also explained that I'd love the new sport coming out. I'm almost afraid to see it for fear of adding to my life The beauty out front which is not for sale, caught my eye so I decided to pull up to see when the new sport is coming out since this new Rover is coming out. I was sad to hear that I missed the protocol which was there on display yesterday Darn it!!! I could've gone to another dealership to see it but, I didn't go because of other duties. Timothy is awesome as he takes time to describe all of the vehicles from top to bottom and he doesn't rush you off or judge you for stopping in. You're able to go here to order your vehicles as well as go online. If you go, work with Tim as he's personable and all about business, which is what you want. He knows his stuff!!! Tell him that I sent you! In the meantime, this beauty is worth the stop today! read more

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READ THIS BEFORE YOU GO TO LR North Scottsdale Service: Absolutely dishonest, bordering extortion of female customers. My wife brought her RR sport in with 40 k miles for an oil change and requested a tire rotation. Victor Tellez went on to charge her $570 for an oil change and fill up of the washer fluid - this cost isn't even my reason for a negative review... Keep reading. He also performed a "complimentary" inspection, then aggressively attempted to get her to sign into a contract for a wheel alignment (not needed), a Right lower control arm replacement (not needed, control arms still have a ton of life and average on heavier LR's to ~100k, and also, you DO NOT replace only one side at a time). Next, and most egregious recommendation was a $5,000 coolant manifold replacement; he told her the recommended service interval is 10 years (her's is at only 8 yrs old) "and that the car could BLOW UP at any time" - a total bill that would total $6700 of all unnecessary maintenance, sold out of fear. He also told her she was due for new brakes. She just had an entire brake job completed at Central Car Care in N phx within the calendar year. These upsale practices border extortion - using coercion to take money, from my family or from yours. He said "your car will blow up" in 3 instances. There are no coolant leaks, no coolant warnings or check engine lights, and no indication to perform even recommended, routine maintenance 2 years early. I've been working on, building cars since I was child, we own 3 land rovers (this RRS, an LR3 and an L322 SC) the other two have 275k and 190k miles, and I've done all the maintenance to keep them on the road driving perfectly this long, and never, ever had an issue with the coolant manifold in this or any other vehicle. I've also rebuilt both my other LR's entire front end suspension as part of routine maintenance, this rig does not need it. I've never seen such an egregious example of taking advantage of a female customer and using a fear based vernacular to oversell unnecessary maintenance. This is appalling and I am absolutely livid with this service tech, Victor Tellez. Not just $570 for an oil change, $335 of that labor, another $75 shop supplies in addition to the $155 in 'parts' (oil, oil filter, washer fluid). How long does it take a RR tech to change oil, filter and fill washer fluid? I can do it in under 30 minutes in my garage with a floor jack. We can disregard the 270% markup for the LR recommended oil over RETAIL cost (Castrol EDGE 0-20 at $4.50/qt @ wal-mart, compared to 12.23 at LR N Scottsdale), because that is technically "fair". Bottom line is, this shop is attempting to scam my wife, ultimately my family out of a ton of money on unnecessary maintenance. Money is time and time is life. $6700 of it. How long away from family, at work, does that equate? It doesn't matter to this tech, possibly not this shop. I am awaiting a call back from the service manager to discuss, but I'm uncertain if this standard behavior and is justified/encouraged within the service department or if Victor is going rogue. My recommendation, stay away. Step in their shop for an oil change, they'll try to scare/trap you into spending several thousands of dollars on maintenance that your car likely doesn't need, as in my wife's experience. There are plenty of excellent, honest shops around. If they did it to her, they'll do it to you. read more

They are welcoming and and they know what they are doing, specially the sales person Jose Albanil is amazing he never push you or pressure you but educate you to do better decision. read more

I Spent 3 hours in here today. Test drove a vehicle. Committed to buy it. I then filled out all the paperwork and had to wait almost an hour for these guys to then tell me the vehicle I had been looking at for 3 hours was already sold Total circus at this dealership. Wont be back read more

I am so disappointed with the customer service and the lack of follow-through. I have a Range Rover evoke convertible. My daughter borrowed it hit something small in the road. To be responsible, she took a picture of the front bumpers and sent a picture to service at Scottsdale Land Rover and they ordered (what they recommended) What two bumpers. She was trying to surprise me and get it all repaired before she gave the car back. She asked how much approximately it would be for the repair and they quoted her $1600. She ordered the parts which was separate from that quote, she went to another local body shop and they did the repair for $100. That's quite a huge difference from the $1600 quote. But the worst part of the story is, they only needed one of the bumpers that Land Rover ordered. It is still wrapped in the original plastic, but when she asked Land Rover if she could return the part, they asked if it was in the cardboard and she said no but the original plastic-- they said they would not take it back. they didn't even offer to charge $20 restocking fee to buy a new piece of cardboard. Then I reached out to my service writer, Victor, he must've spoke to the parts manager, Jerry left me a message but not with any indication what his message was for. I have called back a total of THREE times and I've never spoke to anybody and haven't gotten any help. I will not take my car here again. Nor will I ever buy a car from them! I can't trust their service and if I can't get any follow up... or help. I'm just extremely disappointed. I do not recommend them. Last time my car was in for service and my car was out of warranty (but it was the second time it was in for the exact same issue a couple months & the first time it was in for the issue it was still under warranty) they tried to have something not covered, saying that I didn't have my car in for regular service which I always have and I have the receipts. This is not the service you expect from anyone but much less a high-end luxury car. Extremely disappointed. read more

Land Rover North Scottsdale - Bumper not needed still in plastic wrap not opened. - Car Dealers Near Me - Phoenix, Arizona

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JD in the service department was truly amazing to work with. He always made sure you were happy with the results of the service department. He is quick & responsive! Would highly recommend this service team. read more

thank you jose for your assistance ！im very happy with my new car. It's a waiting game, but sales will contact you regularly to explain progress. read more

Land Rover North Scottsdale - my sales was very nice take long time but i love it thank you jose！ - Car Dealers Near Me - Phoenix, Arizona

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Many thanks to Jose Albanil at Land Rover North Scottsdale for making my experience exceptional! I was impressed with the professional and efficient process and love my new Defender! Wonderful experience! read more

We had the pleasure working with Jose at Land Rover North Scottsdale for purchasing my new car. It was a quick and easy process! Definitely would recommend using Jose and this dealership for your next Land Rover needs. read more

I have never written a negative review but something needs to be said about this place so that you don't also get scammed. I had an incredibly unprofessional experience at this dealership. They are in the business of price gouging and taking advantage of their customers. They want to boast that it is because they're a luxury brand but nothing was luxurious about the services offered. They charged $650 for an oil change that took 20 mins and when I asked the supervisor why they charged so much, I was given an explanation about how they do their oil changes, but he claimed to be unaware of how they do them at other Land Rover dealerships. How can you state that something is better and worth more when you don't know how others do it? I feel cheated. Also, months ago, I had notified them of a crack in my windshield and they told me the glass was on back order and they would call me when it comes in. They never called and I ended up calling them back and they said that someone else repairs their windshields now. Horrible follow-through but I consider it a blessing in disguise because they probably would have overcharged me for that as well. Never returning. If you have to go to a dealership, go to the Arrowhead location. Their prices are much more reasonable. read more

Wow, what a team! These guys (and gals) made the impossible, possible with a brand new white Defender of our dreams. From Mark the general manager to Jimmy the sales manager-genius to Jeff Anschell our sales person and lastly our business manager Terres, it was an AMAZING experience! I would HIGHLY recommend anyone who is looking for a luxury buying experience to shop at JLR North Scottsdale! read more

Land Rover North Scottsdale - Car Dealers Near Me - Phoenix, Arizona

Seamless experience from start to finish...! Jose Albanil helped us pick out a dream car. His friendly and professional demeanor made the entire process wonderful. Radd, on the financial side of things was amazing too. Thank you for all your help and making the purchasing of our car a fabulous one. read more

Just purchased a 2021 Jaguar F-Type and took her in for baseline inspection and service at JLR North Scottsdale. Victor Tellez was our service advisor and Charlie Thompson the Service Technician. Both were very professional and I have full faith in both of them moving forward. This dealership is very professional and organized. I highly recommend any and all Jaguar owners to go here. Price wise, they are fair and best of all most of my services are covered for the next 3 years. However, I did pay for alignment service. read more

These guys are the absolute worst. Brought my car in 3 times for a repair and they say nothing was wrong. Fixed it myself with glue, then showed them all they had to do was remove a simple panel to fix the problem. Unwilling to do anything. Finally replaced the broken piece after I showed them the issues The service director is prob the worst of them all. He def needs a different position. I wouldn't recommend a single person to this dealership. Traded my car in on a Porsche so I never have to deal with these "professionals" again. That place is an absolute train wreck that refuses to help a customer car under factory warranty. Absolute garbage employees from the top down. read more

We bought a pre-owned Mercedes from Dave Matthias at Land Rover North Scottsdale. We searched for a long time to find this car, but Dave updated us on their inventory for several months until we found the one we wanted. Dave was friendly and knowledgeable, not pushy at all. In the end, we paid less for our car and got more for our trade than we expected. I would definitely recommend Dave and Land Rover North Scottsdale. read more

I don't think anyone particularly enjoys going to a car dealership but I have to say, every single person at this dealership is so helpful and just so nice. When you go you will see exactly what I mean; every person is just nice and wants to see if you've been helped or even if you want a water. I felt like a queen even though I lease range rovers least expensive vehicle lol. It stood out enough for me to want to write this review I noticed it from the guy bringing me my car, the person greeting me and lastly, Steven!! I brought my car in for an oil change and detail, Steven literally greeted me and you could tell he genuinely likes his job by how nice he was and happy to be there. The entire process had me in and out with a loaner within 10 min. Even the ladies in the loaner department were friendly. Steven provided me with updates as the day went on and was very accommodating with my schedule. This dealership is absolutely fantastic and I love leasing cars from them for this reason. Everyone and especially Steven just made me feel so taken care of. read more

Jose was absolutely the best salesman to deal with. He was fast efficient and knowledgeable. I would recommend him to anyone.

My response to Mark Spendley, GM Of Land Rover North Scottsdale. Not much to discuss. I spelled my story out quite well and very accurately. This is probably information that many that read this review already know. read more

Land Rover North Scottsdale - Repaired By me with upgraded aftermarket Arnott Struts for $700.00 - Car Dealers Near Me - Phoenix, Arizona

Dominic in the Sales Department was fantastic. My experience with higher end dealerships over the years is that usually the experience is frankly a let down. You're buying a quality products, but often you're not getting service that's much different than the more midline brands. That is NOT the case with Dominic. He was genuine, listened to what I was wanting to accomplish and continually followed through on his commitments to make sure I was satisfied. The actual sales transaction was pressure free, respectful and fun. Long story short, Dominic was every bit of the high end experience and I look forward to working with him again. read more

I've been taking my previous range rover and now my new one here for service for the last six years and have always had great experiences. I have taken my car to outside repair shops a few times and was disappointed however I have never been disappointed by the excellent service that I have received here, the difference is the excellent service provided by Shaun Moss . He's gone out of his way to make sure our loaners and cars are always ready to go ! read more

I worked with Jose, John, and Tim from Land Rover North Scottsdale. I had a great experience with the team over there. I would highly recommend if you are searching for a new car. read more

Alright so this is a unique and honest review/situation; I bought a beautiful vintage Land Rover Range Rover HSE 2000 in Southern Oregon Wine Country; Jackson County. It was white with tan interior; originally from Bellevue, Washington. It brought me to medical school in Arizona and I love it. The way I felt when I sat in it, high above the road; safe and quiet. I loved its features, cup holders on point. Detailing of the seam's and leather quality; incredible. I will always love Range Rovers but; unfortunately my girl was old and expensive - she belonged to somebody who could invest more and turn her into a rebuilt "Defender" ish look. Cat Sandoval - New Car Sales, Mark Spendley - General Manager , Terres Martori - Finance, Robert Leiler -Sales - are the A squad. Ice cold water, cappuccinos, car washes, and the PGA tour or NBA finals might be playing if you time it right! I left the Rover fam to go back to my other favorite; Toyota. They offered me a beautiful hybrid Toyota Camry. Hope Land Rover increases their hybrid culture. I would love to see them offer cycling helmets with Land Rover technology; they would be a great promo item. Sunglasses and socks are great promo items to offer customers for customer appreciation. read more

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I recently worked with Jose Albanil at Land Rover in the purchase of my new Range Rover Sport and would highly recommend him to anyone wanting to purchase a new vehicle. He was completely professional and made the process seamless. He was so pleasant to work with, was able to answer my questions, and made the process as stress free as possible. The whole team that helped me during the process of my purchase were awesome, including Brenna who I initially had contact with and also Terres in the financial department who were both delightful. I definitely give them all 5 stars for exceptional customer service! Julie D read more

Just picked up the chariot with new brakes, major tune-up, enhanced audio system, & better suspension than ever before! Thank you, Mel, for turning a bad situation right around. Your class & style redeemed this service department once again today. read more

Land Rover North Scottsdale - Happy customer after a little TLC @ Land Rover Scottsdale - Car Dealers Near Me - Phoenix, Arizona

Went in with my 04 disco for an oil change. Dressed in my camo shorts and a crappy guitar t shirt. Unshaven and hair a mess. First time to this dealership. Oddly, everyone there treated me respectfully and I had no personnel issues. Weird right? Oil changed, clean bill of health, and on my way in about an hour with a complimentary car wash. read more

Land Rover North Scottsdale - Car Dealers Near Me - Phoenix, Arizona