I believe it's only fair to write a good review (if it's well deserved) or a bad review (if it's truthful.) Well this time, I am extremely happy to say I had an outstanding "customer experience" at MINI NORTH SCOTTSDALE. Oddly, the convertible top on my red JCW MINI would not open. I have happily owned and consistently driven nothing but MINI(s) for over 2 decades; NEVER had any issues with the convertible tops ever "breaking." (Thank God!) Anyway, the manager ("Josh" and "Ryan" MINI advisor) LISTENED to my grievance, and very ethically made an astute business decision to fix the convertible top as a "Loyal Customer courtesy." I sincerely appreciate the fact that this dealership not only stands behind their service, but more importantly, they honestly VALUE their customers. THAT SAYS A LOT! I truly want to thank them for fairly repairing my car (that they no doubt will probably get back, as a "trade in") LOL read more

The dealership continues to assert that I declined a full rescission or refund in writing. That assertion remains unsupported. I have repeatedly requested that the dealership produce the alleged document. Despite multiple requests and a specific deadline, no signed writing, email, text message, or other document has been produced showing that I declined a rescission or refund. The dealership has produced communications showing that an offer was discussed. I do not dispute that discussions occurred. However, discussions are not the same as a written rejection. Their own exhibits consist of an email offering repair or a refund and a text asking me to call regarding the repair status. Neither document contains any written acceptance or rejection by me, nor do they constitute a waiver or release of my rights. The dealership also states that I waited approximately eleven months to complain. That is inaccurate. I raised concerns shortly after purchasing the vehicle, continued communicating with the dealership regarding repairs, and made repeated attempts to resolve the matter before filing formal complaints. My communications, service records, and subsequent Mercedes-Benz case demonstrate that this has been an ongoing dispute read more

Very nice experience, the salesperson answered all my questions, which are always many. Did not purchase a vehicle but would go back if I was interested in a Mini again. read more

It took a little over 7 months and 7 visits but the rattle was finally located and eradicated last November! The head service tech listened to my description and he drove the car countless times to find and take care of the rattle. I love my car now that it doesn't rattle! read more

MINI North Scottsdale - Original OEM valve caps that were in my glove box - Car Dealers Near Me - Phoenix, Arizona

Amazing service and fair pricing. Ryan, one of the Service Reps is fantastic to work with. The Service Manager is also a great guy and committed to taking care of their customers. read more

I bought a gently used car from Mini of North Scottsdale through salesman Drew. Drew was incredible; never pushy, always polite, and very understanding about what my goals were financially. In the end he and the finance guy got me to exactly what I was looking for and everyone was happy. Further, they volunteered to and did fix a little broken part on the armrest, free of charge. First time buying from a non-dealer-owner friend and the experience mirrored that. You have people that work with you, not against you here. read more

I previously left two unfavorable reviews about MINI North Scottsdale in regards to a rattle in my new 2024 Countryman. I was so displeased with the service until Travis Bennett, MINI NS General Manager, contacted me and helped resolve the issue. In a joint effort between Travis, Josh, Michael and Don (the service expert who finally diagnosed the issue), my car is finally quiet! I have put over 700 miles on the car since I picked it up and I am confident the rattle is finally gone! I took the car back 7 times in 7 months and the rattle remained. I want to thank Don for listening to me and for caring enough to spend 6 days, going on countless drives, on the road where the issue was most prevalent. His persistence lead to diagnosing where the rattle was coming from and fixing it! What's so strange about the rattle is it seemed to be coming from the dash by the glovebox, when in reality, it was coming from the Interior Roof Light Switch Unit. I understand now why it took so long to diagnose since the rattle was coming from such an unlikely culprit! If anyone has issues with an intermittent rattle, please don't give up. A great service team can help. Thanks MINI NS for restoring my faith in your service department. read more

MINI North Scottsdale - The rattle culprit! Interior Roof Light Switch Unit. - Car Dealers Near Me - Phoenix, Arizona

Top notch service from fixing my Mini to giving me a free loaner car. As always, very pricey, but worth it. Every time i need to take my Mini there, they always wash it for me. jb, Glendale, Az read more

This is my third experience purchasing along with many servicing This dealer is highly professional proficient and a pleasure to do business with The cars may sell themselves for uniqueness but the dealer goes beyond They host charity events and we caravan to local hospitals and other venues as a team of proud Mini owners read more

MINI North Scottsdale - Trading up one for another yesterday - Car Dealers Near Me - Phoenix, Arizona

Purchased a used SQ5 yesterday Dave Stinson made the experience so easy he is a great non pressure salesman everything was very up front during the negotiations and during our conversations could tell he is a great family man as well ,he lives his life the right way, car shopping can be stressful but not working with this dealership and entire sales team thank you Dave we really appreciate your professionalism read more

I bought a preferred used Mini. It had a problem that drove me nuts. At first they agreed it was a problem but couldn't fix it so then they said it wasn't a problem. The service manager was a complete jerk. I loved that car but ended up selling it read more

As always the customer service is great. I pulled up and they took my car right away, no waiting. Mike was my guy and he is nice, friendly and informative. Got my text messages with video from the mechanic. He did a great job of explaining what he see. This is such a helpful tool. I purchased the 3 year oil change package late last year. It's alright paid for it's self. Pickup was another easy process. Pay and go. Thank you everyone for your great customer service. read more

This MINI service center is officially the best I've ever used and I have been to 5 different MINI dealers in different states over the years and have been a MINI owner since 2011 with two different MINI's! I have to give a shoutout to Jonathon and Dain. I had so many issues with my 2013 MINI from moving to the Arizona heat and on top of that, it had started making super loud rattling noises! Jonathon, my service advisor, helped me be able to get all of the work done and was totally in communication with me at all times updating me as well as making sure that everything got handled to my satisfaction. Dain, the service tech, did NOT give up and getting that rattling figured out and moved mountains to make sure it not only fixed, but it stayed fixed! North Scottsdale Mini will be my service center moving forward and I'm so grateful for the help, support, communication and care I received. read more

This service department is great. Upfront about recommendations and no pressure to "up sell" their Mini brand service recommendations like I have had at every other Mini dealership. Service advisors Mike and Ryan and service manager Josh were all great! read more

Went in on a Tuesday evening to look at a 2017 clubman with a little over 8000 miles and test drive with Drew. Liked the clubman but wasn't quite sure it was for me. Found a 2020 on their website that was used as a courtesy vehicle with 4600 miles. It was perfect!! Told Drew to see if he could secure financing for us....with our sub par credit and he did. Went in on Thursday for about an hour, signed all paperwork with financing in place and drove home knowing we got a good deal, and saved almost $1 for every mile that was on that car in price $4500 savings. Drew took the time to walk me through the vehicle before I left. He called 2 days later (this morning) just to see how it was going and if I had any questions. WTH -Service after the sale? Gotta love it!! This is my 2nd Mini, as I also own a 2012 Mini 2-door hatchback and I'm so satisfied with this buying experience and the no pressure buying experience at Mini North Scottsdale. I recommend Drew Besenfelder to anyone looking for a no pressure, no bullshit buying experience. read more

MINI North Scottsdale - My new 2020 Mini Cooper 4 door from Mini North Scottsdale. - Car Dealers Near Me - Phoenix, Arizona

Customer service is beyond question. Absolutely fantastic attention to detail. You will pay a premium for that service..... but absolutely worth it in my book. I will be collection here in the future. read more

Both Drew and Dana were fantastic to work with! Drew was incredibly reasonable, and personable, and made the car-buying experience fun. Dana was so fast and knowledgeable when handling all the paperwork! I've never purchased a car so quickly. Incredible, thank you! read more

This is the second Mini Cooper that I have purchased from Mini North Scottsdale throughout the years. I came back to them for a reason, and would absolutely recommend this dealership for anyone looking at Minis. The dealership itself is modern, clean, and cool. When servicing my previous Mini, it was the easiest process I've had at any other dealership. Everyone is so pleasant there and I didn't feel the same high-pressure energy that I've felt at other dealerships in the past. I saw quite a few familiar faces from when I purchased my last mini, years ago. I think it's a positive sign when you see that kind of loyalty in a company. Special shoutout to Dave Smith & Trisha DeLeon, Go see them! I had the opportunity to work with both of them during my car buying process, and they are both AMAZING. Dave is so kind, extremely knowledgable about Minis, and could rattle off all the updates from my last to current mini at the top of his head. Impressive! Trisha was so hospitable, compassionate, and worked quickly to answer all of my questions from start to finish. She definitely shared my excitement for the brand and for my Mini. My family and I really enjoyed meeting these two. They both went above and beyond to get me into my dream Mini, Mini Spice :) I am so appreciative of this duo and will continue to be a loyal customer because of the exemplary service they provided. If you're looking at minis in AZ, this is the place to go. Thanks again guys! read more

Hilary's first self asked for service appointment was today.. only took 2 hours, fast, friendly and free!! Oh yeah, with your new MINI purchase you receive your first 3 years of maintenance free.. this time I took advantage of a cup of earl gray tea and watched the DIY channel on the flat screen. Also surfed on their free wifi from my iPhone.. very cool set up! I would give 5 stars but Derick, my adviser got busy and my car sat completed for like 20 minutes and I got my keys when I approached the service desk. Maybe better next time? Hilary, I love her so! read more

I am a Washington State resident and flew into Scottsdale to purchase a Mini Cooper from Mini of North Scottsdale. I had a pretty decent experience with purchasing the Mini, however, it's been a bit of a nightmare since the paperwork was signed. I was told by the finance manager that the dealership did not have the title on hand and that it didn't matter because it wasn't needed to register the vehicle in my state. When I visited my local licensing office, sure enough, they needed proof that the dealership actually owned the vehicle, they needed the title! When I called the finance manager to ask for the title and help getting the car register, she told me that they didn't a title for the Mini and there was nothing she could do for me. I was on my own and I needed to call Mini Financial to figure it out. I told her that other out of state dealerships that I had purchased cars from in the past had always handled the registration process. She told me that she could do it, but she would have to charge $4900 for the service! $4900!!!!!!!! I actually laughed because I was expecting her to say $49 dollars but she continued on to say forty nine HUNDRED!. So I'm basically on my own. The car has been paid for but now I am unable to actually register the car in my name. I feel like I'm living in the twilight zone. I know the car market is competitive right now but this dealership is acting in bad faith. I am starting to think that they didn't actually own the car and are struggling to retrieve the title from the previous owner. Avoid this dealer if you can. UPDATE: Management reached out to me to get my direct contact info to offer any help they could in resolving this matter. They said they take my concerns very seriously. Well.....management just forwarded my email, without any response at all to Dana, the finance consultant who has been the person refusing to help me. Thank you for this management. I guess I'm on my own. read more

Great service!! I take my mini in there for service all the time as needed and they are all amazing. I love the videos they take of their inspection and send it to you for with their assessment. read more

Let me start by saying we are LOYAL Penske customers. We purchase multiple vehicles from BMW, Land Rover, Porsche and Audi. We wanted a fun zippy car. We have purchased from Mini Crevier in California as well. We brought our desires to both dealerships Crevier in California and Mini North Scottsdale. Vehicle at Crevier was 4K more expensive and less monthly than what Scottsdale offered. We showed the paperwork and we told them who we are and know our history with all the dealerships that we do business with under the Penske umbrella. The manager would not budge. CRAZY I can tell you a trip to California cooler weather isn't going to hurt my feelings but geez what about being convenient! Now the quandary do I give them my service business on the car I will purchase from Crevier in California? AVOID THIS DEALERSHIP THEY ARE TOO PROUD OF THEIR CARS!!!! read more

Unfortunately, I need to amend my previous review of Mini North Scottsdale. While some may find this extreme, I do not. The company has decided to start charging $20 for a loaner during service appointments. That's right, what was once a nice way of saying "we care about you as a customer" has become a way to take money from their loyal clients in a way reminiscent of a child sneaking a few bucks from mom's purse. It has completely altered my feeling of trust with the organization and now. When my service advisor calls with suggested maintenance routines. I no longer trust him, because I now see how they see loyal Mini lovers. ... as piggy banks. read more

I love our mechanic, Donald Fisher. I was purchasing a MINI at an independent used car dealership. I wanted the car inspected before fully committing to the purchase. Donald not only inspected the car, he completed some recall work. I received a video walk through which was great since I live out of state. I felt confident in purchasing the car all because of this service. read more

I've bought only pre-owned Mini Coopers and have taken them here for service regularly for over 12 years, recently I took my car in for service and was told "We can't give you a loaner car anymore because you returned the last one late" as if I was some sort of problem child. The last time I was serviced I only returned the car 4 days after the servicing was completed because I worked until after the service center closed. So congratulations to Mini/BMW you just gave away more of your market share to Toyota, I'm never buying a Mini or Penske automotive car again and I'm no longer getting my vehicle serviced here. I also posted my intial review on Google Reviews and their General Manager Mike Druken sent a reply to "reach out and fix things" so I did and basically it's a canned response. They don't want to fix or help you at all, Mike basically responded with a "Sorry go f yourself" after the initial email where I reached out. This company doesn't want to help you or right it's wrongs. read more

I bought two used mini (two door hard top John Cooper2018 edition and country man John Cooper edition 2017) I brought one to check up in California. They checked recall doesn't match to my car, and they added to coupon without me asking. Here. They don't check anything. And you need to this and that... the way they said was like I can choose to do or not to do. He is not rude. Sure. But he is not my top professional desk guy for sure. I asked if you have a coupon to apply this check-up. He said no. But I found one from their website. So I said please apply for it. And he did. But those are just standard. Standard seems like three star. They did give me a video tape of my car was pulled up and finished the work. It doesn't tell me much. But fancy presentation. I bet service guy did good job. Changing filter and stuff. I hope they don't ask me again for changing this filter and that filter next time. So it was not the super great experience. Just standard experience. After a few weeks from my checkup. This dealer sent me saying your tire has level 4 grooves, so I need to change tires. Umm I was there, why don't you tell me that time? Seems a little dishonest. What do I take this?? read more

I bought my 2005 "ORANGE MINI S Convertable with navy top last March. I had always wanted the ORANGE one and because they don't make that color anymore, I was delighted when I drove by Mini North Scottsdale and saw it in the lot. I can't tell you what a great experience it was buying this car. Debbie, the Manager and Brian took excellent care or me. The experience was completely stress free, unlike most car buying experiences. Everything went so smooth. I actually cried when they delivered the car to me that afternoon, because it was my dream come true. Since then I have had the time of my life driving it. Last week on a Friday afternoon I had an overheating light come on and called Derrick, my service manager. He told me to bring it in immediately, which I did. I had plans for the weekend and needed my car. Obvously the couldn't fix it before close. Before I had a chance to ask, Derrick offered me a 09 Mini Convertable to drive for the weekend. This was so great after what I use to go through with my old car, a VW. When it would go in for service, I would have to beg to get a car to drive and then usually I didn't get on. It was so refreshing to have the great service. I got my car back as promised on Monday, good as new. I can't say enough good things about Mini North Scottsdale, from the buying experience through service. And while you there waiting, everyone is so friendly and makes you feel they really appreciate you. I would recommend them and buy and MINI to everyone. Good Job Mini North Scottsdale!!! read more

MINI North Scottsdale - MY ORANGE MINI - Car Dealers Near Me - Phoenix, Arizona

We are from out of town and needed Roadside assistance. A tow truck was immediately dispatched and the Mini North Scottsdale dealership did an excellent job of repairing our car quickly. Why I am writing this today is because Brandon Overly, the Service Manager went way beyond the call of duty to get our car returned to us. Roadside assistance will tow your vehicle to the dealership however if you are stranded less than 100 miles from the dealership they will not tow your car back to you. We live in an RV and had no way of getting our car and we were only 86 miles away which fell into the "get your car back on your own" category. Brandon was exceptionally helpful and made every effort to have Mini Roadside cover the tow back but to no avail. SO Brandon made the call and the dealership paid to have it towed back to us. I will say that I was a bit perturbed that we were left without our vehicle but Brandon and Mini North Scottsdale restored my pleasure with Mini. When I trade our Clubman JCW in for a new model, I will make the drive to Arizona all the way from Texas to make the deal. These folks at Mini N. Scottsdale rock in my book and I will shout it everywhere I can how exceptional the service was! A very happy lifetime customer. read more

SERVICE DEPARTMENT REVIEW: What a POSITIVE Mini experience! After being very frustrated with South Bay Mini, it was refreshing to 'visit' with North Scottsdale Mini! 1/4 of the way through and about 500 miles into my roadtrip I noticed that Winnie needed an oil change! I called Mini of Tempe and they were all booked for the day. So I called North Scottsdale and they were able to get in me at my preferred time of 1pm. The maintenance people were super nice and my service consultant Shaun Moss went the extra mile to do some minor service for free for me that SB Mini would have charged me for! What a difference a dealership makes. And Shaun makes a difference for his dealership! I'll probably never go back but it's nice to know not all Mini dealers are into scare tactics! read more

MINI North Scottsdale - Car Dealers Near Me - Phoenix, Arizona

i went to look at used cars at Mini . I called them and they set me up immediately with Bill ( Mgr ) He was waiting for me when I arrived . He was so professional and immediately found me the car I needed , set up the paperwork , and processed everything within minutes . He was pleasant and courteous and absolutely the best ever . Then his Executive secretary ( Dana ), finished the process ( with very high tech office equipment ) and the deal was totally completed in less than 1 hour . I was totally impressed . They were the best dealership I've ever dealt with ever ! Please don't waste your time with other dealerships . If you want the best , go visit Mini North Scottsdale today . They treat people right. They are the Best Thanks , Billy D. read more

I had been wanting a Mini Cooper for a very long time. I fell in love with them when I still lived in California and knew that one day I would have my very own. After my husband and I moved to Arizona I began to search for a MINI dealership and then chose MINI North Scottsdale. When we arrived we were greeted warmly by Bill Bailey and he inquired about our visit. Once we told him that we were looking to lease a MINI Cooper, Bill set out to make that happen in short order. The day was incredibly hot, and Bill provided us with cold drinks and then showed us around the lot in a golf cart. Once I found my perfect MINI (that I affectionately call my "electric blue dream") we went about the process of leasing. Which to my surprise, was relatively painless! Bill was absolutely the nicest man! In my opinion he went WAY above and beyond telling me all about the "ins and outs" of my new MINI. He sat in the car with me and showed me every little (and totally amazing) detail about my car. I have never experienced that kind of attention before at a dealership, and I felt like I was the only one on the planet looking for a car that day. I cannot say enough about how much I love my MINI Cooper!! It's truly the coolest car on the road, and I'm so happy that I walked into MINI North Scottsdale a few weeks ago and became part of the family. Thank you, thank you, for everything! Shannon Littleton read more

MINI North Scottsdale - My beautiful MINI Cooper! - Car Dealers Near Me - Phoenix, Arizona

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I've brought my 2016 Mini here for service annually, sometimes more since purchased, 5 years ago. Currently mileage is 29k. Took it in last week for normal service. I was told it needed a new engine mount $910.00 Total bill was $1,632.00, the work was done, I paid the bill. However,the service department was very unhelpful. I told Johnathon I felt the engine mount cost should be covered by Mini. The car has only been in my garage, and highway driven, so it must be a manufacturing problem. He told me to call Mini of North America, basically not his problem. The service manager, Ric had the same exact response. They definitely are not taking care of, or even trying to resolve an issue for a loyal customer. Really disappointing to say the least, as I've trusted them for several years now with my car service needs. read more

Goodness gracious I'm about to leave a good review for a car dealership! What has the world come to?! But for real, I've had my mini serviced here a few times, and the service had always been above and beyond. The staff is friendly, professional, and actually show empathy towards their customers. Thank you for being the good guys in the industry. I'll make sure to spread the word. read more

"I honestly am overwhelmed with the attention given my purchase both prior to signing & a month later after receiving & loving my Mini. I can't rave enough about my salesman David Stinson, the Finance Manager Tracy & each person I've come in contact with in the service department or any Scottsdale Mini representative." Here it is a month later and I still find myself in awe each time I approach my cute adorable Mini, and would not change a thing about the vehicle or the dealership (Mini North Scottsdale). The attention and care given me and my vehicle is what will bring me back to this dealership all the way from Tucson. read more

MINI North Scottsdale - Thank you and best wishes for a fantastic 2015 to Mini North Scottsdale, from My new baby (2015 Mini S) " Itty Boo" and I - Car Dealers Near Me - Phoenix, Arizona

I want to thank Paul E, Travis D and Mike B from the Mini North Scottsdale dealership. Paul is an insanely knowledgeable salesman. He is not pushy, he can tell you anything you want to know about the models and he is so helpful with finding you the right vehicle. I bought my first mini with them and my experience was absolutely amazing. They have a great selection of new and used minis and their certified pre-owned minis are in fantastic condition. Shortly after I purchased my first mini, I was rear ended and my car that I loved was totaled. I went straight back to mini north Scottsdale and they completely took care of me and went to great lengths to get me a great car at a great price! Paul and the two managers worked together to make me a VERY happy customer. I love driving my new mini! It's zippy, and fun and looks so rad. Also, Bill in financing is fantastic. The whole process of selecting and purchasing a vehicle is super fast. Both times I purchased from them I was in and out within about an hour! I just want to thank the whole team at Mini North Scottsdale! They're great!! read more

After a HORRIBLE experience with Mini of Tempe I decided to give Scottsdale Mini a try before giving up on the Penske Auto Group altogether. Glad I did. Went in a Sunday and got most of the deal done, with it being a Sunday of course banks weren't open so had to come back later in the week to pickup my Countryman but when I did we exchanged keys and I was on the way. Avoid the assholes in Tempe and drive north. read more

Great experience working with Mini North Scottsdale. The service department in particular, especially Scott, is very flexible and understanding. I am incredibly impressed by their response to the Covid-19 pandemic. Hands down the cleanest, most socially responsible dealership in the Phoenix area. All employees wear masks and my sales representative, Dave, even sanitized the table and chairs we sat at. As a healthcare provider, I think it's great to see a dealership take the health of its customers into consideration. This is THE team to buy a Mini from. read more

I just want to thank General Manager Mike and Service Manager Sean for helping make my situation a positive Being miles away from home they they were very supportive and fast to aid us back onto the road Definitely a GREAT dealership Thank you so much read more

I purchased a new Mini Cooper Convertible S from the Penske Mini Dealership on July 4th. Before heading up there, I communicated with several of their web sales folks on July 1 and 2nd. From first contact to driving off the lot, the whole team made the experience smooth and easy. Thanks to Drew, Charles, John and Jeff for taking the edge out of car buying - and to the rest of the team for the offer of awesome baked goods, next time! So far I have met 2 people in parking lots who came over to introduce themselves and congratulate me on my purchase. Both shared that they used to have Mini's, it was their best car ever drove, and how one day they will be driving Mini's again. This morning I met another who invited me to a Mini event. Lot's of reinforcement that this was a great decision. Thanks for a fabulous start on my new Mini adventure!!! read more

This dealership thinks they are doing you a favor to sell or service your car. They are owned by the Penske group and this attitude is consistent with all of their dealerships. Took my Mini in today for service needed a new battery after less than 2 years (another bad story for a different time)and the service advisor tells me it could be hours to change out the battery. I said why Have an appointment for a 15 minute job and again with the attitude. Rest assure this will be my last trip for service. Take your business elsewhere. read more