I've had a great experience here so far. Everyone has been very friendly, understanding and honest. I look fwd to seeing their new remodel of their building once it's done. Currently, everyone is working out of office trailers. While my car was being serviced, they still made the waiting room very comfortable. Thank you. read more

I highly recommend Earnhardt Cadillac. I had the pleasure of dealing with Roberto and Kenny who put together a deal for my new hellcat. Also thank you to Omar in the finance department. Thank you again read more

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I have only good things to say about my recent service experience here. While in Scottsdale, the check engine light on our 2022 XT4 came on. Panicked, I called the dealership in Phoenix where I bought the vehicle from earlier this year. They could not have cared less and offered me an appointment for nearly two weeks away. As a Hail Mary, I drove to Earnhardt Cadillac to have the check engine light read. It was a Saturday and the lone service advisor read the code and advised that there was an issue with a pump. He then went to check if they had the part in stock. They did, and he offered to get it fixed up same day. The whole experience took about two hours, which I found to be extremely reasonable as I didn't have an appointment. The advisor and everyone I interacted with was friendly and helpful. The dealership is undergoing some construction, but I still found the trailer waiting room to be comfortable enough to wait in for a bit. I will definitely return to Earnhardt Cadillac for future service on my XT4. read more

Earnhardt Cadillac - oh no! - Car Dealers Near Me - Scottsdale, Arizona

I preferred to purchase vehicles through Internet sales. Robert got connected with me right away was quick and responsive and made the car buying experience awesome! I would highly recommend him and Earnhardt Cadillac. Shout out to Omar in finance too he listened to me and made financing easy! read more

I called ahead and spoke with Robert Jelinek about viewing a Cadillac Escalade ESV in the Sport and Luxury trims. I was very clear that we're shopping specifically for an eight-passenger configuration, and that I understood we'd likely need to special order it. I simply wanted to drive the size and trim level before deciding which to order. For context, when buying a Cadillac Escalade ESV, the only trim levels that allow for an eight-passenger configuration are the Luxury and Sport. The Platinum levels do not. I explained this to Robert and told him I didn't want to see higher trims because I didn't want to fall in love with something that couldn't be built as an eight-passenger. He confirmed that he had both the Luxury and Sport ESVs in stock, plus a 2023 used model with a bench seat we could view for reference. We arrived about 45 minutes later, and nothing was ready. Robert was instead busy watching the cardinals game on his phone. He led us to a used vehicle parked far out on the lot, which turned out to be locked. After 10 minutes of searching, he admitted he couldn't find the key. When I asked to see the 2025 models we had discussed, he tried to show us a regular Escalade instead of the extended ESV we had confirmed over the phone. He then admitted he didn't actually have a Sport or Luxury ESV on the lot--exactly what I had verified before making the drive. I went inside and spoke with Tony, the sales manager. He apologized and admitted the situation was unacceptable--but that was the end of it. He didn't go out of his way to help us find the right vehicle, didn't offer to locate one at another store, didn't try to make things right in any way. He just apologized while half-watching a football game on the sales office TV, which told me everything I needed to know about their priorities. As I was leaving, I overheard Robert complaining to another salesman about us and making sarcastic comments about what he thought we "should have wanted." When I walked by, he looked startled and quickly offered to call me when one arrived, but at that point I was done wasting my time. It's completely unacceptable to tell customers you have vehicles in stock when you don't, and even worse to waste their time and act annoyed when called out on it. We were the only customers there, and there was no reason the vehicles we discussed weren't ready to view. Do yourself a favor and find another Cadillac dealership. The cars may be luxury--but the service here is anything but. read more

We have the worst experience in a dealership! The sales person never want to show the SUV to my wife, and it's happen today 05/28/2026 I don't know what the sales men acting like that read more

Best cadillac dealership ever! :))) Do your service or come buy your cadillac from here!

Mario S. was outstanding!! He treated me like a queen from start to finish and was so kind and was absolutely made for this service role. He made it easy to get my courtesy vehicle when I dropped off my car for service, because he used the insurance on file and he also gave me options between gas powered and electric power powered I like that optional. And Mario S. was so good on the orientation as well. Made it really easy to understand the court at vehicle. I had zero issues whatsoever and really enjoyed the car. I also appreciate how my final bill matched the quote they gave me that's always really important for customers and it doesn't go unnoticed. Finally, the service department clean and detailed my car before returning it to me. I was so happy and it really needed it because it had dust on it from a recent trip and they made me love my Cadillac until I can get my new one next year. They did a better job than Cobblestone. I appreciate my 10 year service advisor, Mario C., setting me up Really well while he was on holiday break and it was still seamless. When I decide to do my car shopping 12-months from now, I'm coming Earnhardt Cadillac at Frank Lloyd Wright to see if we can make a deal, and I'll be sure to tell them why it's because of the service department. read more

Horrible customer experience! Kenny the General manager and Robert Jelinek are the worst salesman representing cadillac team. They mark up their vehicles and when you dont comply they get rude and obnoxious. Worst car purchasing experience I have ever gone through. read more

I had a great salesman who was very helpful. The financial people were great also. Easier to work with than other dealerships I have worked with. read more

Craig was such an amazing salesman omg if you come to the dealership please ask for Craig. He's the best salesman there is.!! He went above and beyond what any salesman would do showed us how to work our entertainment system !! Even hooked it up please ask Craig read more

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HIGHLY RECOMMEND - Recently moved to the area and needed service on my 2020 XT5. I am big on reviews and when searching for a Cadillac dealer, Glendale was much closer however I paid extra to get towed into Scottsdale. I am so glad I did. Brandon in service dept had great communication through the entire process of dealing with my warranty company. A shout out to the mechanic as well for being patient and understanding with the warranty company I have. They will def be my go to dealer. read more

I didn't end up buying a car from them due to timing and distance, but I worked with Max and found him to be professional, informative, and responsive. Great guy. It seems like they run a tight ship. Well organized. I wouldn't hesitate to do business with them in the future. read more

Did most of our communication over the phone as we knew what we wanted. Treated us well. Easy deal.

I recently purchased a vehicle here and highly recommend them. I was impressed by Tobey in finance. He was extremely knowledgeable, professional and went above and beyond to assist me. I'm so pleased and happy with the transaction. Scott in service was super accommodating , professional and personable and made my interaction a pleasure. What a great team! Thank you read more

We were informed this week after calling to schedule a service appointment that a $250 deposit is required for service and the car must be left at the dealer for two days. This is before they even diagnosed the service issue. To make matters worse I called back and cancelled the appointment after initially scheduling only to receive an email today informing me that we missed our scheduled appointment. We have had numerous service work done at Earnhardt which we were very satisfied with and never had a deposit required or leave a car for two days to diagnosis problem??? read more

Crystal Fletcher is my girl! My experience was pretty much perfect! I've been in contact w/ her for about 4 months. She kept me up to date w/ incoming vehicles and exactly what I wanted. Since moving dealerships during our communication, she promised me it would be painless. She came to the far west valley to bring me docs to sign and offered to deliver my vehicle. Thanks for being a strong, educated and awesome salesWOMAN! Everyone meet.... Big Bad Voodoo Caddy read more

Earnhardt Cadillac - Car Dealers Near Me - Scottsdale, Arizona

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After getting a flat tire on my way home from picking up my daughters birthday cake, I unknowingly pulled in the back of Earnhardt Cadillac. One of the technicians happened to spot me and offered to guide me to the service drive where I was greeted by Mario Coronado. He eased my distress by promptly getting my vehicle in to inspect and repair the flat and even offered to put the cake and ice cream I just picked up, in his freezer while my car was worked on. I was so impressed with this service! They had us on our way in less than 30 minutes. Well done and thank you so much! read more

Earnhardt Cadillac - Car Dealers Near Me - Scottsdale, Arizona

Came to look at a new Lyriq. As we were leaving, an employee went to the vehicle and investigated it and didn't greet us or anything. It came across extremely rude -- as if we were damaging the vehicle. read more

I was doing some filing and realized I did not write a review about the Amazing service I got back on June 8, 2023. From the gal that schedules your appointment to the Service Advisor Brandon Porter to the mechanic that fixes the car. This place never disappoints. Brandon Porter is an Amazing friendly, helpful, reliable employee that does his job beyond customer satisfaction. I have been so thankful to have him as my Service Advisor! Thank you for all that you do - Dave & Julie Lunt read more

We were not planning to purchase a vehicle. The auto knowledge and sincere listening skills displayed by Anthony (our eventual salesperson) were monumental. He is the reason we purchased the auto. I would definitely recommend him! read more

Earn Hardt Cadillac was such a fantastic experience, We can't say enough good about them! Our family went from just stopping by to see what the hype was with this dealership before heading back to LA, to leaving with my dream vehicle. Not only did we get a great deal, thanks to Derek Spady, but two people help make our experience memorable. Craig Bergmann and Peter St. John! Pet went out his way to make phone calls on our behalf. He also made sure we got a great deal on added packages, and a low interest rates (without us asking). He more than showed us that he was for the customer. Craig, we can't say enough good about this gentleman. He is a genuinely good-hearted person. He rubbed us the right way from the start. He made sure we had something to eat, somewhere to stay, turned in our rental, took us on an errand, made sure my daughter had headphones for the road, came in on his off day, and called us after to check on us to say the least. This guy is awesome, make sure to ask for Craig, we guarantee he won't let you down. He will do everything within his power to help and we now consider him a friend. All in all, everyone at Earn Hardt Cadillac was friendly, they ordered us food, and even paid for our hotel because the deal went past business hours. They not only restored our faith in dealerships, but also in humanity! Go on over to Earn Hardt and see for yourselves, just don't be surprised if you have yourself a new vehicle. - The Cole Family read more

Earnhardt Cadillac - Car Dealers Near Me - Scottsdale, Arizona

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Update: The dealership did reach out to me and acknowledged what happened in a 3 way phone call which included service director Pete Kaiser, car dealership general manager Kenny Clayton, and myself. I want to thank Kenny Clayton because the reality is he showed good intent to try to make things right. I have worked in multiple customer facing positions, client facing positions, patient facing positions. In all such roles, I have experienced every type of scenario from a person disagreeing with me, to a person yelling at me, to a person simply not understanding and continuing to ask repeated questions / follow-up questions. At no point in my career did I ever raise my voice, intimidate, threaten, harass, or subject another person to feeling in anyway negative no matter what scenario was thrown at me. Besides the fact that in any workplace, this is grounds for immediate dismissal; the core reasoning is that it is dishonorable to act in such a manner no matter the situation. Under all circumstances, it is important to remain calm, patient and understanding. Every interaction is an experience for the individual and representation for the business/company. For someone to act like that and feel they are able to do so without consequences is a result of an enabler.. That said, I do want to say I appreciate Kenny Clayton as he without a doubt understands the above as he worked with me to attempt to try make things somewhat better. I will not be returning to the service department which this review is intended for. I cannot comment on the car dealership aspect which is run by general manager, Kenny Clayton other than my short interaction of his willingness to make things right. read more

Mr Clayton How are you justifying 30000.00 Over msrp from your customers?? Maybe you should learn how to ran your dealership as Beverly Hills Cadillac!!!!!!! MSRP no mark up!!!!! Please don't humor us!! Write me back on Yelp that you will honor it???? read more

I found my vehicle online. They contacted me immediately. They gave me soft estimates for my trade and financing. We made an appointment, test drove the vehicle, loved it, everything discussed previously was all set and ready to go. They made car buying easy, less time consuming and stressless. I'll be back for my next car. Maybe even a Cadillac read more

Earnhardt Cadillac - X5 BMW purchased from Earnhardt Cadillac in Scottsdale - Car Dealers Near Me - Scottsdale, Arizona

Just know the sales department is great and they go above and beyond. Seriously Paul and the guys are AMAZING!! Now the service department on the other hand. Absolutely horrible service and Ron appears nice but believe you me, at some point in the convo he will then turn the whole conversation around and make it all your fault and how he is the victim. Oh well just sad as I was raised differently where honestly ans relationship were valued. I spent 110k on my Escalade 4 months ago and I get charged $400 because my son put money in the DVD player 2 times and I told them about it. The moment I told them the truth about what I thought was happening the whole conversation switched from factory warranty we will Get you taken care of to.... oh wow well our labor starts at $150 to diagnose the problem. Interesting and sad at the same time. All good, as I'm not a cusser or a screamer. Just tells me so much about this place. This is about principal more than money. Do what is right Earnhardt. I gave Ron a few chances to make this right. I guess the $400 was really important to them after me being a no haggle client when I bought it. Clearly Ron is on commission which I respect. But it's sad when profit gets in the way of people. Doug read more

Tony my last post says to contact you. Well I'm contacting you through YELP. My dissatisfaction is completely with Earnhardt Cadillac with the lying that was done to me through your service advisor and Tom Foushee your EX general manager that you have replaced. I will more than be happy to discuss my issues with you before I continue to write and post on YELP. MY DISSATISFACTION ON MY 2016 $88000.00 ESCALADE IS WITH ALL THE HOOPS YOUR PEOPLE HAVE MADE ME GO THROUGH! You have my number I'll expect a call ASAP ..... TO BE CONTINUED... read more

IF THIS ALLOWED FOR 10 STARS I WOULD GIVE 11!!! This is a review of a great sales experience and a dealership that does the right thing with the customer at heart! This is my first GM EVER and because of my experience I will be a forever GM customer. My husband and I consider ourselves honest hardworking people and hope to always do business with people alike. In this case, I can say Earnhardt Cadillac "talks the talk and walks the walk." I feel like I've just won the lottery with the entire staff, without purchasing a ticket, especially with our sales adviser, Chris Scherff. I would like to personally thank Chris as I have in person but also on social media. He is a man of his word! He was very responsive from the moment I spoke to him and did not try to bullshit me. He was very prompt in returning calls and texts and is a very fair and factual person to work with. We made a deal via phone and when I arrived, my car was ready and did not have to wait long to meet with finance. What we agreed to was just that when I arrived and made it an amazing car buying experience with a seamless process. If you're looking for honest, ethical and good people this is where you want to purchase or service a vehicle! It's rare that once you leave the lot that a dealership really cares about you personally or your continued experience but in my personal case, they EXCEEDED expectations of a lifetime. I will never purchase a vehicle from anywhere else! Without going into great detail...All I can say is a week after I purchased a used car, I found something very structurally concerning that no one knew about; not even the dealership. I did not want to accept just a repair and felt strongly but fairly I wanted to trade the car back in and re-purchase another used vehicle. My husband and I feared that it was going to be a lengthy process and were hoping for the best but preparing for the worst. I was very stressed out thinking the beautiful new car I just bought was going to be worthless and turn into an awful experience. I was wrong! Scott Turley really took his time to assess the situation with the customer in mind. I can honestly say that they could have easily wiped their hands clean of it and only offered me a repair. They could have not taken any responsibility at all as matter of fact but did. I received a phone call from the General Manager, Kenny Clayton. Not only did he make it right, he EXCEEDED our exceptions and gave us more than we honestly, fairly deserved. So much so, I happily cried because I've never been treated so exceptionally in my life and realized there are still good people in this world that actually care. For me to cry, it has to be very significant and this certainly was to me. I am still in shock and can't thank the staff enough. Chris Schreff, Kenny Clayton, Larry Nicols, Scott Turley and Peter St. John, you are what sets your dealership apart from others. You have just made us customers for LIFE and we will recommend your dealership to all of our friends, family and co-workers looking for a vehicle. Thank you again guys - this meant more to us than you can ever imagine. "The most important ingredient we put into any relationship is not what we say or what we do, but what we are. And if our words and our actions come from superficial human relations techniques (the Personality Ethic) rather than from our own inner core (the Character Ethic), others will sense that duplicity. We simply won't be able to create and sustain the foundation necessary for effective interdependence." -Stephen Covey read more

I felt compelled to write this review after the terrible service I received at BMW of North Scottsdale yesterday. I came to the realization of what amazing service I receive here at Earnhardt Cadillac each and every single time! Brandon Porter has been my service advisor for the past 5 years and his customer service is exceptional! He is very professional, friendly, and HONEST! Thank you Brandon and the entire Earnhardt Cadillac team for going above and beyond to satisfy your customers. Hope to see you all for many years to come :) read more

I am a Retired USAF Veteran and I know the meaning of "Great" customer service. Mr. Kenny Clayton (General Manager), Mr. Pete Kaiser (Service Director), and Mr. Melvin Cosby (Accessory Manager) at Earnhardt Cadillac gave me just that with the purchase and customizing my 2021 Cadillac Escalade ESV; "Exceptional" and "Outstanding" customer service. Mr. Melvin Cosby was "Top notch" and has a passion for his skill; an overall Cadillac expert. I am a new Earnhardt Cadillac customer. Mr. Melvin personally took control over my vehicle process and was able to oversee every step of the way to ensure 100% results. The service I received from him was "Remarkable". From step 1 to step 10 Mr. Melvin took his time with my 2021 Cadillac Escalade ESV making her glamorous and helping me with everything pertaining to my 2021 Cadillac Escalade ESV. As a first time General Motor's owner, he answered all of my questions and gave me an impeccable Earnhardt Cadillac Customer experience; the service I received was "Exemplary". Out of all the vehicles I bought in my entire life, Mr. Melvin made all of my transactions the easiest and smoothest transaction ever; "Bar none". Earnhardt Cadillac is a "One Stop Shop", everything I needed for 2021 Cadillac Escalade ESV they accomplished at the "Highest Level". They have a great selection of vehicles and their prices are amazing; no need to look or shop anywhere else for your Cadillac. They have and use high end products for your vehicles and their prices are amazing for the quality of service that you will receive. I can't thank Mr. Melvin enough for all of his guidance, knowledge, and wisdom in helping me with all of my 2021 Cadillac Escalade ESV needs; "Extraordinary" service. I'm so grateful to Mr. Melvin Cosby for a "Pleasurable Experience"; "Much Gratitude". I also would like to thank Mr. Robert Jelinek (Sales Consultant), Ms. Sara Ingram (Finance Manager), Mr. Bryan Karlen (Shop Foreman), Ms. Cortney De La Chica (BDC Manager), Mr. Mario Coronado (Service Advisor), Ms. Lauren Moeller (Loaner Department Manager), and other members of the Earnhardt Cadillac team for their customer service as well. This dealership great team work. As a Retired USAF Veteran I know great teamwork all comes from a great leaders. I "Salute" you, Mr. Kenny Clayton (General Manager) and Mr. Pete Kaiser (Service Director). Mr. Kenny and Mr. Pete you produced a great team that gives customers the highest level of quality customer service. Mr. Kenny Clayton and Mr. Pete Kaiser; "Greatly Appreciated". Once again, I value Mr. Kenny Clayton (General Manager), Mr. Pete Kaiser (Service Director), and Mr. Melvin Cosby (Accessory Manager) and their team for all of their time, effort, and energy taking my 2021 Cadillac Escalade ESV to the next level and treating me with the utmost respect. I will definitely recommend to my fellow Veterans the service I received from Earnhardt Cadillac located at 7901 E Frank Lloyd Wright Blvd, Scottsdale, AZ 85260. Sincerely, James H., Retired USAF read more

Bait & switch tactics; ordered new Escalade, gave deposit, waited (4) months, ready to pick up and upon delivery (approx 4 months later) was told had to purchase (5) dealer add-on's, which were NOT installed yet, and since I lived in the Pacific Northwest, the "desert protection" plan and "tinted windows" were worthless to me, especially since had to return to AZ for 5 trips, every 6 months for the desert protection.....these add-on's were absolutely NOT discussed at the time of the order, but rather at the time of the planned delivery. I even called the sales manager who rudely told me to take it or leave it. Used to buy all our company vehicles from Earnhardt; and never experienced such unprofessional, under-handed tactics. Buyer beware and lesson learned - get it in writing EVERYTHING.....as I had the MSRP in writing. read more

Worst experience ever. It doesn't cost anything to be respectful and nice. Tex would not be pleased.

***Update*** Even 6 months after Dave is still helpful whenever I need something. He even convinced someone at another dealership in San Diego to bump us up in line to get service because we were traveling. Dave our salesman, Toby the finance manager, and Derek the GM made it an awesome experience for us! Dave was very down to earth and went the extra mile to ensure we were satisfied. So glad we ended up getting the Escalade ESV vs the reg size as we definitely needed the extra space for our travels! Highly recommend the dealership... ask for Dave when you get there. He will treat you like you deserve. read more

My wife and I have owned three Escalades over the past 8 years with our most recent being a 2020. We have always serviced our Escalades at Earnhardt Cadillac and each service experience has always been positive. I could go on and on about the great service. Our Service Advisor, Brandon Porter, along with the entire service and technician teams, are stellar. I recommend Earnhardt Cadillac for Cadillac service. read more

The problem is not the dealership- it the vehicles. Waited months and months to get a Lyric. Finally came in. Purchased the vehicle. Owned it about 5 weeks and almost 3 of those weeks it sat In service department. Still is there. Heard "it will be ready tomorrow " so many times. Maybe GM is not cut out to make electric vehicles. read more

We thoroughly enjoyed working with Earnhardt Cadillac. From the moment we walked in the door we I knew that we were working with a professional organization. Mark Gravatt was low key and extremely well informed. In a short period of time Mark narrowed down the selection of vehicles which were best suited for us. We had an excellent test drive and found the Cadillac Escalade we loved at a great price. After touring the facility and meeting many of the staff we knew they were a solid organization to do business with.... We are sincerely enjoying our 2019 Cadillac thanks to Earnhardt and Mark. read more

I highly recommend this dealership if you are in the market for a new car or SUV. I recently traded my truck for a car and spent no more than an hour picking a car suitable for my needs, negotiating, completing paperwork and taking delivery. The sales pro, Stan Powell was very easy to work with and delivered on every promise. The service advisor, Armond is on top of his game too. They even detailed the scratches and fixed a few things on a return visit and provided a loaner car! I'm gonna miss my truck... but that's part of growing up I guess. For a "No Bull" experience go see Earnhardt Cadillac! read more

Earnhardt Cadillac - My new ride! - Car Dealers Near Me - Scottsdale, Arizona

I always enjoy taking my car to Earnhardt Cadillac on Bell Road in Scottsdale. The service is amazing, my car always comes back from a service all cleaned. Stephen Ansingh is my service adviser and he is great! He is always professional and accommodating on getting my service completed and very personable! I enjoy waiting in their lounge watching the tv or reading while deciding which of the many flavors of Starbuck's coffee to choose from. Then I have to decide whether to have one of their pastries, bagels with cream cheese or fresh fruit cups. Oh and fresh popcorn! ALL FOR FREE!!! They offer a courtesy vehicle but I enjoy sitting there and enjoying my time! This is the best service center in town!!! read more

Man i will never go to another dealership! I delt with Robert (Mike) and from the start he was amazing! No pressure and even when it was 105 out he took the time to show us the vehicles! I told him what i wanted to pay and the xt5 was out of my price range! When i told him this he didn't just give up he said let's go inside and see what deals are out there! It ended up being cheaper than the sticker price with the discounts Cadillac was offering! I was trading in my 2013 Chrysler 300c with 122k miles and Robert got me a fair price on my trade in! While they were working the numbers i went to a different dealership to just way my options! Within 10 minutes i knew i needed to go back to Robert and get the deal done! Walked in and told him let do the deal! Within 2 hours i was out and got the Xt5 i wanted! Highly highly recommend them!! Thank you for making the car buying process easy guys!! 5 stars!! read more

Earnhardt Cadillac - In the garage - Car Dealers Near Me - Scottsdale, Arizona

This was an awesome experience! We drove by the Cadillac dealership on the way to GMC and we are so happy we stopped!!! Bradley Burnham was the first to greet me and I am so happy he was who I got to work with! Car buying is a hassle and many times we are pressured into a decision...but working with Brad it was nothing like that. He understood what we were looking for and was able to locate the perfect Escalade for us!!!! It was beyond what were expecting and Brad was so good on working with our wants and needs. Our new Escalade is so pretty and has everything we wanted and more! And because of Brad our entire experience was so positive! Thanks!!!! read more