Horrible customer service here. No communication with their tenants and lack any follow up when you…read moreneed support. I'd figure out how to get the office staff in a better place and more aligned with what the community needs are. I've seen people harassed by other tenants consistently and no support from the flora staff. The only good thing about this complex is the maintenance staff. They know how to really support and understand timely needs.

The property is nice, some of the amenities could be a little nicer for the rents, but it does seem…read morelike the management office has constant turnover. Their communication is lacking regularly, and they don't always take action regarding the concerns of their residents. There have been years of reported harassment and threats that have gone unchecked, and oftentimes it seems like management and maintenance are not talking to each other and making decisions that affect the residents without any notification or heads up. For the most part, the residents who live here are very nice and friendly, but management really struggles with communication and addressing concerns and providing real amenities for the rents that are being charged. They're also just downright inconsiderate sometimes. For such a lovely, quiet property in a great neighborhood and a great location, it would be nice if management could get it together.

Living at the Windsor was really stellar! Krystal, Gabriella, John, the maintenance crew…read more.. everyone really went above and beyond to make my one year of living there overwhelmingly pleasant. Every maintenance request I filed was taken care of very promptly, any technical/rent payment issues or questions that I had asked the staff were all answered swiftly, and all ammenities were very professionally maintained, organized and welcoming. If I had to live in an apartment complex but could choose the city I'd place the complex in, I without a doubt would choose the Windsor and its exceptional staff - I cannot recommend them enough!

Best Management and Maintenance that I have ever experienced! They are super responsive to requests…read moreand issues. The residents are all pretty chill and laidback as well. I never hear noise after 10pm. It's a great experience.

Epic stay! The Ave…read moreis perfectly located across the street from a full service (clothing, home goods, grocery and alcohol) Target and walking distance to both BART and downtown Walnut Creek. They have both furnished suites and unfinished long term rental units. Deliveries (Amazon, UPS, FEDEX...etc) and US Postal mail are a breeze. Excellent amenities including outdoor pool, gym, clubhouse, and pet areas. The Staff are all Rockstars! Colleen (Leasing Manager) is the ultimate hostess who will find you the perfect place to stay, while Tiffany (Mgr), Francesca, Mikaela and Anna see to all of your residential needs with a smile that leaves you feeling welcome and at home. I can't wait to return!!!

I lived at the Ave in Walnut Creek for 11 months, after my home was destroyed in a fire, and while…read moreit was being rebuilt. The front office staff is remarkable! Flexible, responsive, friendly, and really easy to work with. The apartments aren't huge (950 sq ft), but they're well furnished, the kitchen is well stocked, they're clean and modern, with all the amenities you need (in-unit washer/dryer, Keurig coffee maker, cable TV, iron and ironing board, plenty of hangers, monthly housekeeping service, etc. Security in the building is top notch. The pool and terrace areas are fantastic, as are the clubhouse, exercise room, and boardroom - which you can reserve for free anytime. The maintenance staff is also friendly and responsive - including coming to my place after midnight when my smoke alarm went off because the battery was dying! In my situation, the Ave was a life-saver! I felt safe, cared for, and welcome. Strongly recommend!

Amazing place to live! The new manager, Jenn, has been fantastic! She is responsive, friendly, and…read moreon top of everything. The building is clean, the location is perfect, and my apartment is comfortable and quiet. I highly recommend Agora.

The story of Agora is a very good building in an excellent location, but crippled by incompetent…read moremanagement. To start with the positive: * The location in downtown Walnut Creek is perfect - walkable to everything. * The units are spacious (especially the two-story units). * The building is very well constructed, and very well sound-proofed. We have never heard the slightest sound from a neighbor, and can run a very loud blender in the kitchen, and not even really hear it in the bedrooms. * The amenities (pool, common spaces, gym etc) are fine, given that it is a smaller building. * The on-site maintenance staff are excellent. Now, to the much longer list of the negative: * The units are advertised as "luxury" - that is a joke. They have the cheapest of the cheap appliances (the refrigerators are particularly small and annoying), the drawers and cabinets are severely under-sized, and seem like they are literally constructed out of garbage. We have had to have maintenance come and re-build drawers that fell apart three times. * Access has been an endless saga of failure. On our move-in day, we were unable to get into our unit, because the call-box is flakey, and can not consistently dial the numbers it has programmed. Meaning we were unable to buzz anybody in. This was never resolved. * The system was "upgraded" to an app-based one, but there have been endless issues with this as well: lack of documentation, failed reader hardware, inability to generate guest codes, etc. etc. I spent a month texting back and forth myself with the contractor who installed it, trying to get the initial issues resolved, because building management did not seem interested in fixing it. * The building is just not secure. The first and only time I went down to the tenant storage room (when I was getting a tour), we discovered there had been a break-in the night before. Additionally, packages are routinely stolen. And at the same time, delivery people are routinely unable to get into the building. * Although actual maintenance issues are resolved very quickly (again, due to the excellence of the on-site maintenance staff), management is unable to address basic issues around access and security. In general, they seem missing in action - which of course they are, since they do not keep anybody working at the front desk. To add insult to injury, they just gave us a 6.66% rent increase - far above what the data shows for average rent increases in the area.

We've had a wonderful experience living at Park Lake Apartments, and a huge reason why is the…read moreamazing maintenance team - especially Travis. Over the years we've lived here, Travis has helped us through multiple maintenance issues, including when our air conditioner unexpectedly froze in a heat wave and more recently when our bathroom sink developed a leak. What has always stood out is not just how quickly he responds, but how genuinely dedicated he is to taking care of the residents. When our sink started leaking, Travis was actually injured, but he still made the time to come by, turn off the water to prevent further damage, and make sure another maintenance technician was scheduled to assist him to complete the faucet repair just a day or two later. That level of commitment and follow-through is something you don't see every day. Every time Travis comes by, he's incredibly kind, respectful, and professional. He always takes the time to explain what he's doing and why, which we really appreciate. He's knowledgeable, personable, and even brings a great sense of humor, making what could be a stressful situation feel easy and reassuring. It's clear that Travis genuinely cares about both the apartments and the people who live here. He consistently goes above and beyond to make sure we feel taken care of, and we're very grateful for everything he does. Thank you, Travis, for making Park Lake Apartments feel even more like home!

The maintenance man, Travis, is terrific. He is very prompt and polite. He installed a new…read moremicrowave for us in just a few minutes! He really knows what he's doing. Elizabeth is always cordial and welcoming when we stop in to see her. She is able to answer all our questions and responds to our needs. We've lived here for over three years and like the staff very much. Barry & Sharon

We didn't end up renting here because the unit was a bit small for our needs, but we wanted to drop…read morea review for our experience with the property manager, Priscilla. She was hands-down one of the best property managers we've interacted with! She's incredibly professional, easy to talk to, and absolutely on top of things. The tour was great, and Priscilla was transparent, detailed, and full of helpful tips. She took the time to explain the vibe of the community, gave layout recommendations, and even shared application tips to make the process smoother. She was open and honest, even discussing other apartments with us in a genuine and friendly way. The level of care and attention Priscilla gives makes it clear she really looks out for her tenants. We would've loved to live here, but we found a different place with a bit more space (and a higher price tag). That said, we did love the extremely convenient location in Walnut Creek. It included parking and a fantastic, huge balcony. I highly recommend checking out Newell Vista if it fits your needs, you're single, and you need a convenient, relatively affordable spot in downtown Walnut Creek. You'll be in great hands with Priscilla!

This used to be a great place to live until the new property management company took over. Unless…read moreyou enjoy random, unexplained charges every month and an infuriating lack of communication from the property manager, rent elsewhere.

We lived here for 10 months, and those 10 months were the happiest period of our lives…read more Management Team: The entire management team (Misty,Alyssa,Daniel and Victor)demonstrated their professionalism and enthusiasm. They took into account many aspects we hadn't considered and helped us resolve issues. Misty personally called the management team of the apartment my daughter was renting in Berkeley to help us maximize our rights when she vacated the apartment. Alyssa always provided excellent service, and whenever we reached out to her, she promptly resolved any issues. Daniel quickly responded to a blocked sewer pipe and performed the necessary repairs, saving us from a major problem. Victor stepped in when Daniel was on medical leave to help us complete the pre-inspection at an opportune time. Thank you, Lyric Apartment management team, you are the best! Apartment selection: When choosing an apartment, we also looked at many options in the surrounding area. Ultimately, we chose Lyric because it had an exceptionally large island counter, the 1B1B layout offered the largest space, and the interior amenities were relatively modern. Particularly, the resident club was fantastic; my daughter and I enjoyed studying there. The environment was excellent, and the view from the windows was beautiful. My daughter loved it. The WC downtown area is very safe, with numerous restaurants, making it a great place for a stroll after dinner every day. After all that's been said, suffice it to say that we are grateful to the Lyric Apartment management team. It was thanks to you that we had a wonderful 10-month stay. If we ever have the chance to return to the Bay Area, Lyric Apartment will undoubtedly be our only choice!

We've been living at Lyric in Walnut Creek for six months now, and that's given us a solid sense of…read morehow everything works here--and overall, it's been a very positive experience. Safety hasn't been an issue at all for our family, which was a major priority for us when moving in. Downtown WC simply doesn't endure the typical Bay Area plaques like mentally unstable homeless or constant car break-ins. It's jarring how normal it is. The Lyric team (Misty + Alyssa + Daniel), has done an excellent job keeping residents in the loop with clear and timely community-wide announcements. They're thorough, responsive (and if not, I don't hesitate to simply bump up the email threads etc), and genuinely care about maintaining a well-run property. As I mentioned in a previous review, our unit's windows weren't clean upon move-in due to a heavy calcium buildup that was especially noticeable in direct sunlight. While resolving this took longer than expected, the team at Lyric was *extremely* transparent and communicative throughout the process. In the end, they pushed for a fair solution, and we felt heard and respected. That level of integrity goes a long way when it's time to consider if one should renew their lease. We also appreciate the variety of discounts and partnerships Lyric has with the retail businesses on the ground floor--it's a nice touch that adds value to being a resident here. [!] One thing to watch out for: we noticed a recurring $16 monthly charge from a service called RentPlus, which reports your on-time rent payments to the credit bureaus. While that might sound useful, it feels like a bit of a money grab--especially since anyone approved for a Lyric lease likely already has solid credit. We were able to opt out and request a refund, but if we hadn't caught it, we would've ended up paying over $200 over a year for a service we didn't need. That said, we're still happy to give Lyric 5 stars. The management is responsive, the building is secure, and the overall experience continues to meet our expectations.

If you can live the duration of your lease and never need anything - I would say it should be ok…read more And ...Do not live on the ENTIRE side of the building that faces Civic. The road noise, sirens, and construction on the affordable housing unit can have you pulling out your hair. We are all expected to abide by new ' rules' and unwritten policies that show up in emails and are only enforced for some. It's silly. There is a laundry list. Let me say that less than a year ago we were new to WC. If the property manager had been transparent about the construction we would never have chosen to be next door to construction zone. Air horns, pounding, drilling, men's voices are all day and on occasion over night. It's a shame that we can't enjoy the apartment that we thought that we rented. Sitting on the balcony or keeping your windows open is a joke There are so many options in WC, Pleasant Hills, Concord. I would pass this one by - seriously

The Arroyo Residence could be a great place and complex if it weren't for their management. If…read morenegative stars could be given for the management team, I'd give them that. Probably a negative -11. Anthony is completely in over his head, and should not be in charge of making his own breakfast in the morning, let alone a complex of over 100+ residents. Anthony has managed in the 6 months of being the Community Manager to make The Arroyo less safe, less clean, more expensive and less enjoyable. Anthony has made his life even easier by making tours virtual, which in turn has created an even higher rate of package theft and other unauthorized people on premises. 3,000 a month for the base 1bed/1ba layout and can't even fill half a bath tub with hot water. Upper Management for Mill Creek echoes empty promises that are never delivered. Plenty of places to look elsewhere that are cheaper, nicer, and won't make you feel like you made a mistake for living there!

I DO NOT UNDERSTAND WHY THE SIGN SAYS THIS BUILDING IS PERMANENTLY CLOSED! IT IS OPEN AND…read moreOPERATIONAL ???!!! I cannot believe I have not rated the Hanover up till this time. It is luxurious, maintenance is constant, clean, and the office has a great and wonderful team. The star is Joseph, very professional, extremely hard working, and always a pleasure to deal with. The team does a great job in screening future tenants...most follow the rules and only a handful seem dubious. Relatively noise free except by luck you might have a lead footed tenant above you...cannot have it perfect, I guess. Security is tight. In a handful of times I have not allowed entry someone who did not have a FOB...except for food couriers. It is as close to paradise as you can get!

I've lived here for almost 1 year, and while there are definite positives, I've had some unsettling…read moreexperiences that make it hard for me to feel completely safe in my home. The positives: The amenities are well-maintained (despite broken pool sticks and shuffle board table) the gym is always clean, the pool is rarely crowded, and the front desk staff are consistently friendly, professional, and helpful. They always greet me kindly and even print things for residents upon request, which I really appreciate. The concerns: There's a constant issue with the smell of dog urine in the hallways, likely from residents letting their dogs relieve themselves inside. More concerning are the security and privacy issues I've personally experienced. In April, while I was out of state, the building manager allowed someone to enter my apartment without my permission. I'm a woman in my 20s and a single mom. I chose this complex because I thought it was a safe place for my child and me. After that experience, there have been not one but TWO separate incidents where workers UNLOCKED my apartment door and opened it while I was lounging inside my apartment wearing just a bra. Both of these experiences were extremely uncomfortable and left me feeling anxious and unsafe in my own space. I truly wish I could recommend this place because the staff are kind and the amenities are nice, but the repeated lack of respect for resident privacy and consent is crazy. Safety and communication need to be taken far more seriously here.

I absolutely love living at NoMa Apartments! The location is unbeatable -- it's a quick walk to…read morerestaurants, Target, and downtown, plus easy freeway access which makes commuting so convenient. The amenities are fantastic and really make it feel like home. Christina, the apartment manager, is amazing. She is always so kind, responsive, and genuinely helpful whenever we have questions or need assistance. It's clear she really cares about the residents. I highly recommend NoMa to anyone looking for a great place to live!

I moved into NOMA in February 2023 and just renewed my lease--says a lot about how much I love…read moreliving here. Christina and Alexis offer exceptional hospitality. They truly care, and it shows in how well the building is run and how welcome you feel every day. The amenities here are on another level--not what you typically find in Walnut Creek. Everything is clean, elevated, and honestly feels like a resort. The gym, pool, jacuzzi, fireplace, and rooftop club room are all beautifully maintained and spaces I actually use and enjoy. I've even hosted a few parties here, and it's been such a great experience. Over time, neighbors have become friends, which makes it feel like a real community--not just an apartment building. Grateful to call NOMA home.