I've lived here over two years. My first two years in a loft were great! Beautiful floorplan,…read moreconvenient location, and our maintenance guy Eddie is always kind, personable, and truly the face of the community. Unfortunately, my recent experience has been very discouraging. After transferring into a flat unit, I experienced issues almost immediately. I filed complaints and had to follow up multiple times before finally getting a response weeks later. Lease renewals have also been mishandled several times, creating unnecessary stress. Overall, communication is poor, issues go unresolved, and I've noticed a high turnover rate. Most reviews are from a while ago, so I want future renters to know what's happening now. Be cautious, especially if considering a flat unit. Ask very specific questions and tour that specific unit before signing.

This post is longer overdue. We've lived here for about a year now and the overall experience has…read morebeen good! First off, Eddie, the on-site maintenance guy, is FANTASTIC!! Probably underpaid, as he's the sole maintenance personnel on-site, but he keeps the place clean like it's his own. He's super responsive, always helpful, and considerate when he has to enter your space. He's honestly the ONLY reason we're considering staying at this apartment complex. Now, for the "bad." The reviews about the Leasing office/management are somewhat true. For instance, when we moved into the apartment, it wasn't move-in ready. That's on the Leasing office. I would think once they know the deal has gone through, it's THEIR responsibility/job to ensure the apartment is move-in ready. It wasn't. The original washing machine reeked of sulfur-- they eventually replaced it, but again, not move-in ready. Something the Leasing Agent should've noticed because the entire laundry room/closet smelt foul because of the sulfury washing machine. Overall, this is a good place to live. People are friendly enough, Eddie keeps it VERY tidy, and no one breaks into your cars. The kitchen cabinetry is straight out of the '70s, as is the bathroom, but it works. It's close enough to everything, and walkable to downtown Pleasant Hill.

We have lived here for over 3 years now. If you're expecting a high end and updated apartment this…read moreplace isn't for you. It was built in the 80's and definitely has some wear and tear. Windows are single pane, no fancy granite counter tops here, our particular apartment definitely has sloped floors lol, our showers definitely needs to be re-caulked and there is water damage in both bathrooms that they had obviously patched up before we moved in...and it needs it again. However, with Covid going on it can wait to be fixed. That being said, we really do love living here! I can't express how much we enjoy our privacy here or how much we feel at home here. It's the homiest apartment we've ever had, despite the issues of an older place. For us the pros outweigh the cons here. PRO -We love the privacy here compared to our previous apartments where inspections were invasive and seemed like every month. -We have a private garage! -A peaceful and relaxing view of a pond/fountain. -Lots of wildlife! I've seen all your typical back yard birds, squirrels, turkeys, ducks, geese, turtles, and raccoons. -We have a tiny yard (1st floor) that we are allowed to plant in and decorate as we please. -The fact that they allow 3 pets is pretty fantastic. Most places only allow 2. -It's a beautiful place to take walks and play Pokemon Go if you're into that sort of thing. -Decent parking especially if you are lucky to have a dedicated parking spot in front of your garage. -Spacious apartment with in unit laundry (albeit small capacity) -We love that this place is a little oasis near everything -It's quiet. We can hear the hum of the freeway from our apartment but it's white noise to us. -We love that they actually encourage you to make your apartment/patio feel like home. -Great staff and the maintenance guys are so nice. -Central AC CONS -Old apartments that do show wear and tear, some of the repairs prior to moving in were obvious and a bit sloppy. Sloped floor, beat up baseboard etc. -Not energy efficient at all, single pain windows etc -Due to the beautiful environment with lots of wildlife and trees and things...there are lots of spiders at times. Fairly manageable imho if you take the time to sweep the webs, turn your porch lights off at night or even spray. -Sometimes the way the buildings are facing each other, your windows or balcony ends up awkwardly close to your neighbors. We picked an apartment to avoid that. -I have seen a few cars parked along the main road with smashed windows occasionally. Don't leave stuff in your car people! I have never felt unsafe in this neighborhood though or had my car broken into when I parked on the street. Summary: AVOID if you're squeamish about spiders and wildlife or want high end upgraded apartments. DO MOVE HERE if you value a centrally located, peaceful garden like atmosphere, your privacy, and the freedom and space to really make your apartment feel like home. We have lived in quite a few different, fancier apartments in the past but I would choose this place over all of them any day.

Hidden fees, long lease with hidden fees and automated rent prices that increase every year to the…read moremaximum, no transparency and if you complain, they'll start towing your cars. And asking for extra documents they'll find any reason to screw with you as a resident.

I moved into IMT about a month ago and have had a really great experience so far! When I was…read moretouring apartments, I worked with Pia and she was super helpful throughout the whole process. She gave me all the information I needed and made the move-in process really easy. I've only had one issue with my stove since moving in, but maintenance fixed it the same day I submitted the request, which was awesome. The complex is really clean, and everyone I've interacted with has been super friendly! I also really love the location. It's about a 10-minute walk to the BART station, which is super convenient when I want to get out and explore. Overall, I'm really happy I chose IMT and would definitely recommend it!

I'm incredibly grateful for the outstanding service I received from the IMT Pleasant Hill…read moremaintenance team, specifically Jose and Victor. After what had already been a hectic day for them, they stayed late to make sure my closet shelves were properly repaired. That level of dedication, professionalism, and care truly meant a lot to me. I have been a resident for over three years, and experiences like this are exactly why I continue to stay. The maintenance team consistently treats me and my home with respect, and they go above and beyond to make sure issues are handled correctly. Jose and Victory, thank you for not rushing through the job and for staying until everything was taken care of. IMT Pleasant Hill is very fortunate to have team members who genuinely care about their residents. Outstanding service like this deserves to be recognized!

Horrible customer service here. No communication with their tenants and lack any follow up when you…read moreneed support. I'd figure out how to get the office staff in a better place and more aligned with what the community needs are. I've seen people harassed by other tenants consistently and no support from the flora staff. The only good thing about this complex is the maintenance staff. They know how to really support and understand timely needs.

The property is nice, some of the amenities could be a little nicer for the rents, but it does seem…read morelike the management office has constant turnover. Their communication is lacking regularly, and they don't always take action regarding the concerns of their residents. There have been years of reported harassment and threats that have gone unchecked, and oftentimes it seems like management and maintenance are not talking to each other and making decisions that affect the residents without any notification or heads up. For the most part, the residents who live here are very nice and friendly, but management really struggles with communication and addressing concerns and providing real amenities for the rents that are being charged. They're also just downright inconsiderate sometimes. For such a lovely, quiet property in a great neighborhood and a great location, it would be nice if management could get it together.

We've had a wonderful experience living at Park Lake Apartments, and a huge reason why is the…read moreamazing maintenance team - especially Travis. Over the years we've lived here, Travis has helped us through multiple maintenance issues, including when our air conditioner unexpectedly froze in a heat wave and more recently when our bathroom sink developed a leak. What has always stood out is not just how quickly he responds, but how genuinely dedicated he is to taking care of the residents. When our sink started leaking, Travis was actually injured, but he still made the time to come by, turn off the water to prevent further damage, and make sure another maintenance technician was scheduled to assist him to complete the faucet repair just a day or two later. That level of commitment and follow-through is something you don't see every day. Every time Travis comes by, he's incredibly kind, respectful, and professional. He always takes the time to explain what he's doing and why, which we really appreciate. He's knowledgeable, personable, and even brings a great sense of humor, making what could be a stressful situation feel easy and reassuring. It's clear that Travis genuinely cares about both the apartments and the people who live here. He consistently goes above and beyond to make sure we feel taken care of, and we're very grateful for everything he does. Thank you, Travis, for making Park Lake Apartments feel even more like home!

The maintenance man, Travis, is terrific. He is very prompt and polite. He installed a new…read moremicrowave for us in just a few minutes! He really knows what he's doing. Elizabeth is always cordial and welcoming when we stop in to see her. She is able to answer all our questions and responds to our needs. We've lived here for over three years and like the staff very much. Barry & Sharon

Living at the Windsor was really stellar! Krystal, Gabriella, John, the maintenance crew…read more.. everyone really went above and beyond to make my one year of living there overwhelmingly pleasant. Every maintenance request I filed was taken care of very promptly, any technical/rent payment issues or questions that I had asked the staff were all answered swiftly, and all ammenities were very professionally maintained, organized and welcoming. If I had to live in an apartment complex but could choose the city I'd place the complex in, I without a doubt would choose the Windsor and its exceptional staff - I cannot recommend them enough!

Best Management and Maintenance that I have ever experienced! They are super responsive to requests…read moreand issues. The residents are all pretty chill and laidback as well. I never hear noise after 10pm. It's a great experience.

I love visiting my friends here. Such a cute apartment complex with good amount of street parking…read moreas well as parking for guests. All neighbors are friendly and great for pets as well! You can tell the place is well taken care of- maintenance is absolutely stellar. I would like to give a big shout out to Luis, he has gone above and beyond for any help we need!

I want to recognize Luis for the great work he has done. He has been amazing every time. He is…read morereliable, efficient, and always gets things done right! We had an ongoing issue that he helped fully resolve, and he stayed on top of it with patience and a great attitude the entire time. Thank you Luis for your exceptional work. I also want to recognize Ashley from the leasing team, who helped coordinate everything and made sure the process moved along smoothly. Her communication and follow-through were really appreciated! Thank you Valley Ridge team!

My family has lived here for about 4 years, and it's a generally safe area, rent is decent, you get…read moreat least one carport spot and there's adequate street parking, and there's a gated pool in the middle of the complex. The mini storage unit in the car port parking gets broken into once or twice a month the first three years, until they installed camera's which I'm not certain actually works. So I wouldn't trust the wooden storage. Maintenance usually has a week or less turnaround time, but a bit unreliable during the summer months. During this recent heatwave, our A/C unit decided to break and we asked the apartment manager to get someone to try and repair it, and supposedly can't find anyone for 3 days. The worst part, is they won't come until the middle of the heat wave when it's already over 105 degrees. Make sure you look for an apartment management that's always ahead and checks your HVAC unit once a year, because this could happen to you. Hope our family gets through this heatwave, as we're not even halfway through it.

My family & I loved our time at Poets! Had it not been for a relocation, we would still be there…read more Carlos & his company went the extra mile to take care of us + the small community gave it a great homely vibe. My family's favorite perks were... - Super pet friendly (it was difficult for us to find an apartment b/c we have a dog) - A few minute walk to parks, Safeway, Starbucks, restaurants & hiking trails. - I could easily ride my bike to the Bart & my wife could drive to 680 in a few minutes. - Private & peaceful.

Honestly has been the best apartment we lived in. Stephen and Rayna do an amazing job creating a…read moresense of community here, whether it's throwing a holiday party in the club house for all residents and planning a friendly door decorations contest. They go out of their ways to provide snacks and coffee to the residents here. They are very communicative and accommodating as well. The property is very well maintained and well kept. It's apparent that there is care that goes into the property. Very convenient location as well. Would definitely recommend living here. :)

Renewed my lease for another year. Looking forward to another 12 months. Managed very well!read more

If I could give this place 0 stars I absolutely would. I was a tenant here with my toddler for a…read morelittle over 2 years. While I was pregnant and raising a toddler, the managers here repeatedly ignored my maintenance requests about BLACK MOLD growing continuously in our apartment. Every ticket I submitted was canceled -- putting my family at serious risk. When I first moved in I waited over a year just for a parking spot. I had to park across the street or in the movie theatre parking lot where my car was broken into about 3 times ( even tho I had nothing inside my car ) which resulted in me having to pay to get my window fixed. There's NEVER a manager in the office during office hours and if they are they basically just shrug you off. Their maintained workers seem like some kids that just graduated high school and don't know AT ALL what they were doing. let's not talk about the beetles and ROACHES continuously roaming through the halls all day long. My rent was 2195$ for a 1 bed 1 bathroom apartment. NOT including utilities that change monthly. So even tho they advertise your rent to be 1 price expect to pay at least another 100-200$ on top of that! Their washers and dryers are always broken and just to be able to pay your rent online you have to pay another 65$ fee. Then, when I moved out, they charged me over $1,000 for "cleaning and repairs" -- even though I spent an entire week deep cleaning, and nothing was damaged. This is not just unethical -- it's dangerous and exploitative. DO NOT LIVE HERE. This play is a sorry excuse for a business !

People smoke in their units and it comes up thru all of the vents. You will smell smoke constantly…read moreeven if you don't smoke. Office is unreachable cuz she's always "in a meeting", so don't expect anything from them. If they promise you something, expect a month+ delay (if it ever even happens at all)