First impressions as first timers was old, outdated and lacked character. Check in was nice and offered a Pinot noir and was a splash but decent wine guessing from the valley. Lobby is tiny and we were greeted while they were busy with other visitors. Gave us a three level upgrade with outdoor tub but too many leaves and pollen to use. Called for housekeeping and nobody arrived. Have to call to get slippers and tooth brushes and only bought one set even though they confirmed for two. Lounge sets were not covered prior to our arrival which I would expect as part of housekeeping. Hence can't use lounge chairs and patio furniture without cleaning. Spiders on outside furnitures and inside cottage had one dangle down its web right in front of me while sitting on the sofa. Bathtub inside is broken and can't use to take a bath and looks like it's been broken for a while. I liked the folding patio door setup as allows a nice view of the roses in the yard and a nice breeze but a lot of bugs. Could be helpful if there's lavender plants in the backyard. Nice fire place in backyard that can run really hot and keep bugs off you and a nice place to relax in the morning. Shower had nice heated floors but tub not working detracted from the experience. Service is great and everyone was ultra friendly but hard product is missing the spot. read more

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My wife and I recently stayed at Carneros Resort and Spa to celebrate our 6th wedding anniversary, and unfortunately the experience fell far short of the luxury standards the resort advertises and the price point it commands. Upon arrival, we had to wait to check in because there was only one person working the front desk. For a resort charging nearly $1,200 per night, this was not a great first impression. There was also no welcome drink or arrival experience offered. The next day I noticed a bottle of wine and cups sitting on a table near check-in, but no one had mentioned it to us when we arrived. I booked through American Express Platinum and inquired about a room upgrade, but was told the resort was at full capacity and no upgrades were available. However, throughout our stay the property appeared surprisingly empty and certainly did not feel anywhere close to full occupancy. I had also informed the resort ahead of time that we were celebrating our 6th anniversary. There was no welcome note, no small gift, and no acknowledgment whatsoever. While not required, these are the types of details luxury resorts typically excel at, especially when guests are celebrating special occasions. The room itself was another disappointment. For the rate we paid, it felt small and poorly maintained. Several lights and the television were unplugged, leaving us to troubleshoot them ourselves. The curtains were falling off the rod, and there was visible trash in the backyard area. These are basic maintenance issues that should never be present at a property positioning itself as a luxury destination. Dining was equally frustrating. We attempted to get a table at The Farm and were told the next available table would be about 20 minutes. We were offered immediate seating outside near the bar, but staff failed to mention that this was effectively a different dining experience with a much more limited menu. The service there was poor from start to finish. Our waiter forgot to place one of our orders, resulting in my wife's meal arriving much later than mine. We frequently had to flag him down just to receive basic service. The food portions were small and the quality was mediocre at best. The one bright spot of our stay was the wine tasting at Post Tasting Room with Cole. He was knowledgeable, personable, and genuinely seemed to care about creating a great guest experience. He was easily the highlight of our visit. Overall, Carneros Resort and Spa did not deliver the luxury experience it promises, nor did it justify its premium pricing. Between the poor service, lack of attention to detail, room condition issues, and disappointing dining experience, I would not stay here again and would not recommend it to friends or family. read more

First time staying here. We had a free Hilton night to use and decided to try this place out. Average prices run $800-1000 so our expectations were high going into this. We were greeted warmly upon checkin and thanks to Hilton diamond, we were upgraded to a nicer cottage. The person checking us in enthusiastically described the bryte balance beds in these upgrades rooms that allow personalized settings. However when we got to the room, we couldn't find the instructions to adjust the bed. Long story short, there was a lot of back and forth and conflicting communication from different staff members. For some reason our upgraded room did not have the updated beds- still not clear to me why since the website advertises these upgraded beds in our room type. In any case, the staff was nice to offer a consolation bottle of wine, which unfortunately we did not drink as we were celebrating our baby moon. The property itself is beautiful and two pool areas that includes a separate heater pool and a hot tub. It was quite empty when we were there. The common area near the restaurant had a lot of fire pits for enjoying. The room was nice , very spacious with heated floors and an expansive private patio with outdoor tub and outdoor shower along with outdoor fireplace. Requesting service was hit or miss. We tried texting as instructed which took ~30 min to respond. When trying to call, at times, phone would ring without anyone picking up. We requested additional water and matches for outdoor fireplace several times, but neither of these ever arrived so we gave up. As Hilton Diamond members, breakfast was included. However it didn't seem like a special benefit since it seems like breakfast is included for many who book direct. For a pricey luxury resort, I thought breakfast was a bit lacking - with only 1 hot option (quiche). The rest were fruit, cheese and charcuterie and bread/bagel. A la Carte items could be ordered for a fee and anything more than black coffee (eg cappuccino) would be extra. This is better than the $15/p credit at other Hilton properties but given that this is a SLH and a high end luxury resort, I guess I expected breakfast to be a bit more substantial. Given that this was a free night award, I wasn't too disappointed, but if I stayed here with the cash rate, I think my rating would drop to 3-3.5. read more

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This place is beautiful! We recently stayed here for hubby's birthday. I emailed the spa ahead of time to book us a couple's massage and they promptly replied. I then called to work out some details and it was booked! We arrived to Carneros around 11:30AM and our room was ready which was amazing news to hear! (check-in was 4pm). SPA: The Swedish massage by Louie was amazing! 1000/10! He was so friendly, welcoming, and I knew I was in good hands. I felt like I was talking with a friend. The pressure was just right. Hubby and I were in the same room. I'd never seen a massage table like theirs where it can recline and sit you up and all that. talk about fancy! We used the showers there and they were great. I think I was the only one in the women's restroom most of the time, didn't see another soul lol At the time of booking, the gal said we'd have bubbly for hubby's birthday. After our massage service, we were given a glass of bubbly and we took it to the pool and just relaxed. ROOM: Really beautiful! We had the outdoor bathtub, firepit, and lounge chairs. We used none of them though, because we were always out and about and didn't get a chance to use them. Also, it happened to be raining one of the days we were there so. When we came back to our room, there was a nice gift box left for us as a gift for hubby's birthday, a set of stem less wine glasses which was a really nice detail on their part. OTHER: On the grounds, there was a market shop where you can get coffee, pizza, souvenirs. We enjoyed the tasting room where we had a tequila tasting and a non-alcoholic wine tasting with Alex. He was cool and the customer service was really great, and even gave hubby a little chocolate for his birthday, which was a really nice detail, and gave both of us some bubbly to celebrate. POOL: love that there's an adult only pool and it was enforced during our time there as I saw one of the staff notify a guest with their child, as child was ready to jump in. TEXTING: loved that you could text them with questions and such. However on Saturday, whoever was in charge of the texting, did not do a good job and was very delayed in replies or not even replying. I texted about something that had happened with the staff doing the evening checks, and I eventually got a reply 2 hours later which seemed unacceptable. Then, later that same evening we were at the hot tub at 10pm and it started to sprinkle kind hard and I texted to request a ride back to our cottage but never heard back. We ended up just being careful and walked back to our cottage in the rain. I ended calling the front desk when we got back and mentioned the delay and the girl acknowledged that she was not checking the texts. That's not good. We overall enjoyed our stay. We really liked the adult pool, and even went to the hot tub one evening at like 10PM, and there was only one other guy there by himself. The only thing I would change is the breakfast that was included with our stay. Breakfast was fruit, yogurt, cheeses, cold cuts, and a quiche under a lamp, and hard boiled eggs. At $70 for breakfast (for 2), I would go somewhere else if I was paying for it. I just know how much it was b/c they brought us the bill where we added gratuity for the staff. The staff was really friendly and were attentive with us. I take my time w/my coffee, so I was still working on it and we had a wine tasting reservation to get to. I asked for a to-go cup to pour my coffee in and go, but the server brought me a fresh cup of hot coffee instead :) and was much appreciated. We got the orange juice too and it was pretty good. I asked if they squeeze it on-site and he said no, it comes bottled from another location. In any case, it was still good. On our last morning, we went to Boon Fly next door and had a wonderful breakfast and was less than $70. I wish Carnero's would let us apply the included breakfast to Boon Fly. I saw some folks at Boon Fly with to-go coffee cups from the breakfast at Carneros. lol. pro move. Overall, we enjoyed our stay. This place is a splurge for sure and wish we would've spent more time on property to really enjoy everything, including our room. read more

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Stayed here for the first time with my boyfriend. We are Hilton Diamond members and had a free night so we decided to use it here. Service: Service here is impeccable. They go above and beyond to help you. From the moment we drove up to the lobby until the moment we left. Check-in, being taken to our cottage, the house car to and from Napa and check-out. Absolutely no notes on that. It is what one would expect from a luxury resort Food: The free breakfast was decent. I think in the U.S. the free breakfasts here are pretty subpar compared to Hilton resorts and upscale Hilton properties such as the Waldorf Astoria in Amsterdam. That property had THEE best free breakfast, in comparison this was maybe a 4/5. It's not fancy but it was fresh and delicious. Would have enjoyed freshly made coffee and lattes over pump coffee. The one note was that we weren't greeted when we walked in, nor did anyone acknowledge us as we stood waiting. Yet a man and his family and baby in a stroller were acknowledged and were helped to a table. We asked how the tables worked and were told we seat ourselves. So two different messages there.. it left a sour taste in our mouths as we just stood there looking around. We eventually just sat ourselves outside and who I assumed was the manager promptly came outside and greeted us. That helped to make us feel better and after that service was better. Cottages: Huge and lovely. Plenty of room for the two of us with heated floors, and outdoor shower, fire pit, heater and fireplace. We weren't able to make us of everything but we agreed this room was nicer than other upscale Hilton properties solely because of the amenities. Property: We explored the hilltop and around our cottage and from what we saw the property is picturesque. The pool and hot tub are clean and it was incredibly relaxing to eat my breakfast outside while sipping coffee while looking at the rolling hillside. The one thing that did bother me was that I asked my boyfriend to order the Pinot Noir which is advertised on the menu as $45. When he called he said they told him that the bar had just closed but that they'd check if they could accommodate us. They said they could and promptly brought it over with glasses. Now the wine was delicious but in the morning we were hit with a $129 charge. Which is significantly more than the advertised $45 bottle. In front of the check out person I asked what that was for and he said it was for the Pinot Noir. It's not like we could refund the bottle since we drank it so I just paid for it but I did grumble to my boyfriend in front of the person who checked us out that it was advertised as $45. I didn't want to cause a fuss though so I just paid. But if you look on their room menu there is no Pinot Noir besides the one for $45 so unsure if this was an off menu item but it wasn't explained to us. Besides the hiccups with breakfast service and the wine overall it was a pleasant and relaxing stay. Perhaps my expectations are dulled due to the fact that this was a free night through Hilton. Overall we said this would be a very lovely option to stay here again in the future especially living within an hour of this resort. read more

A lot has changed in the 13 years since we last visited Carneros. I'm not sure if the change is with me and my expectations or if it's with Carneros. It's probably me. We had a great three night getaway at Carneros. We remember the cute little cottages, all the bubbling fountains everywhere, the excellent service, the outdoor fireplaces, and gorgeous views. So we booked another Harvest Cottage. We had a great check-in experience, our cottage was ready and clean upon arrival, and overall it was a great stay. The complimentary breakfast at the Hilltop restaurant was a new amenity when booking direct. We enjoyed the offerings and never felt the need to add on any additional menu items. The outdoor patio was relaxing and we enjoyed the loungers with heaters as well as the gas fire pit. We walked everywhere at met very kind employees in the main lobby and at the Coop. Loved checking out their gardens and the chickens and rabbits. It is a beautiful place and we sincerely enjoyed it. However, some areas felt really lacking this trip. I'm sure if we had shared any concerns with the front desk they would have helped rectify things but our stay was so short and none of our issues were huge. But overall felt like some areas of our stay weren't what you'd expect from a resort of this caliber and proved to be a bit disappointing. - There was construction and repairs all over the place. A huge bulldozer type thing was directly outside the family pool and gym. You had to go into a conference room, through an employee storage area just to get to the pool and gym because everything was blocked off with cones and work. Would have been nice to know in advance - most hotels post that info during the booking process. - Our quiet little neighborhood (we were in Verbena 3) did not appear to have another neighbor anywhere near us so you'd assume it would be so quiet. Unfortunately, the groundskeeper used an electric hedger at 6:45am at the cottage directly across from ours. He was probably 30-feet away from where we were sleeping and had an electric hedger going. The same cottage had an industrial cleaning team with van and hoses pull up at about 5:30pm the same night and were just as loud as the electric hedger. - The room was beautiful and had plenty of amenities, however the blowdryer was awful. No air was moving though that old thing. Similar resorts have a Dyson or at least a high-end blowdryer, but this was the tiny travel blowdryer that's been under your parents sink since you were in high school. - and Housekeeping. Coming home to a refreshed room is such a pleasure and we unfortunately didn't have much of that. We specifically had to call and request our room made one morning and then the next night. Those were the only two times we had our room serviced and despite asking for ice and leaving the empty ice bucket near the gratuity on the bed, the ice bucket was just put back on the shelf empty. Will we come back? We loved it last time and it still took us 13 years to return. This trip having a few more 'meh' experiences might take another 13 years to return just because there's so many other places in the world to see. read more

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Wow! Talk about heaven on earth. We recently stayed, ate, and went to the spa here for our anniversary. Our trip was so relaxing, no stress, and feeling one-ness with nature. Our room was 1000/10. The fall vibes really eventuate this hotel's aura. Fireplaces everywhere make somewhere far away from home, a cozy relaxing place. We really enjoyed our time at Carneros. We can't wait to visit again. read more

Carneros Resort and Spa - Resorts Near Me - Napa, California

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This is review is only for the public areas as I was here for work at zero dark 30 hours. The resort is a compound consisting of a variety of restaurants and shops most notably the Boon Fly cafe. I learned that not only is there a resort but there also a small share of residents who live here as well. Price ranges per night from $500-1k depending on the season and the type of room you are paying for. What I found interesting is they use the term "neighborhoods" regarding the location of your room. Public areas pictured were nicely decorated for the holidays and was surprised to see the Hen House with some very robust and healthy looking birds. If you got the money, check this place out and if you don't have the money, I would check out Boon Fly cafe. read more

The most charming resort and spa equipped with everything and anything you need! We came here for our anniversary celebration and are already planning on coming back! Every cottage is adorable with a spacious room with amazing sliding doors that open all the way to the outside. There's a fire pie outside with seating and honestly it's so relaxing all you can hear are the birds chirping in the morning. My room had a fireplace, HEATED tile floors in the bathroom with a tub and standing shower (that leads to an outdoor shower as well!!!) and robes and slippers (and even UMBRELLAS!) in the closet. I loved everything about our room and our bed was seriously the most comfortable bed I've ever slept in in my entire life! We love the pool (family one and adult one), we spent our time mostly at the adult pool and jacuzzi (which is heated) and the best part: it's open 24/7! Servers check on you daily, they even have cabanas and plenty of chairs and loungers and the view from the jacuzzi is immaculate. We had Boon Fly for breakfast (please order their donuts) and ate at The Farm for dinner (delicious!) Highly recommend this place, customer service is great, and I especially love that each cottage gets their own parking spot which is super convenient. read more

This place has officially become my favorite getaway! From the moment we arrived, the service was exceptional. Every staff member went above and beyond to make sure our dining experience was perfect. The food was absolutely delicious. I especially enjoyed the crab Benedict, lobster roll, and Caesar salad, which were all perfectly made and really outstanding dishes. I had an incredible time savoring the dishes alongside a perfectly paired glass of Veuve Clicquot. Beyond the food, the amenities truly made our stay unforgettable. We enjoyed a giant outdoor chess set, bocce ball court, a giant connect 4 game, a beautiful swimming pool, and a hot tub that the kids absolutely loved. Booking a room here was the best decision and it gave us the chance to fully enjoy everything this stunning winery has to offer. The adult infinity pool is so charming and surrounded by the most gorgeous scenery. I'm already looking forward to our next visit! It was a wonderful Mother's Day present to me and my family. read more

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I've stayed at many properties throughout Napa Valley, and unfortunately, Carneros Resort and Spa was by far the worst experience I've had in the region. At first glance, the standalone bungalows seem charming, but the charm ends there. I stayed in Madrone 5 and was shocked by how poorly soundproofed the room was. I could hear every car door slamming, every suitcase being dragged across gravel, and every late-night or early-morning conversation happening outside. For the price, I expected peace and quiet - not to feel like I was sleeping in a parking lot. Things didn't improve with service. I left my room at noon and returned just before 7pm to find housekeeping hadn't touched it. No explanation, no apology. The "complimentary breakfast" was a joke: hard-boiled eggs and cheap diner-style coffee served in a pump dispenser. For a resort that charges luxury rates, this felt insulting. To top it off, dinner at the hotel's restaurant, FARM, was one of the worst meals I've ever had in Napa. My friend and I barely touched the food, it was that bad. This stay was a major letdown on every front. There are so many better options in Napa that offer actual hospitality, comfort, and quality. I won't be returning. read more

I've gone to Carneros a couple times now so I feel that I have something to contribute. We normally buy day resort passes and add spa treatments. It can be on the pricey side. Nonetheless, the spa is beautiful, peaceful, and clean (not in that order necessarily). The staff are uber helpful and pleasant. I was able to charge my. That's always a plus. Suzanne was my massage therapist. She was outstanding. I had some major stress in my back, she worked wonders. Afterwards, we laid out by the pool and ordered food and drinks. They played some relaxing and great music. I would definitely go back to treat myself. read more

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Wow! Wow! Wow! Staycation extraordinaire! Beautifully maintained grounds which you can walkabout and enjoy the amazing views of Carneros. We spent New Years Eve here and loved every minute. The executive chef personally delivered spoons of caviar to the guests. What was very noticeable was the staff (bartenders, restaurant, maintenance, checkin staff) were happy and friendly! Breakfast was memorable, the quiche custard was glorious and the fresh squeezed orange juice was perfection! The leadership and general management should be congratulated! read more

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Absolutely unacceptable. Carneros Resort & Spa is a joke for the price you pay. I don't normally leave reviews, but my recent experience at Carneros Resort and Spa in Napa was so appalling that I feel compelled to warn others. We booked a $1000-per-night cottage expecting a premium experience in Wine Country. What we got instead was something out of a nightmare: There was a MOUSE in the sofa bed when we arrived at our cottage. Yes, you read that right -- a live mouse inside the bed. Housekeeping discovered it and alerted management. Their solution? Simply moving us to another cottage. No real apology, no sense of urgency, just a quiet shrug and "here's a new room." My friend and her 8 year old daughter had been sitting on that couch for at least 30 minutes. We all know that mice pee and poop. Earlier In the backyard of the we found a small bee hive under the umbrella. Maintenance showed up, swatted at the bees, removed the hive, and dumped it on the ground. No cleanup. No safety measures. Just a hive lying there like trash in what's supposed to be a luxury resort. I voiced these concerns to management, expecting they would make this right. Instead, I was offered a bottle of wine, a few apples, and chocolate chip cookies. At this price point, that's not a gesture -- it's an insult. For what we paid -- over $500 for our stay -- this was a disgrace. I would have expected this kind of negligence at a roadside motel, not at one of Napa's so-called luxury resorts. There was nothing premium about this experience. The grounds may be beautiful, but the response to serious issues, and lack of professionalism from management were appalling. I'd strongly recommend looking elsewhere. Carneros Resort & Spa is all hype and no substance -- a luxury label slapped on a very subpar experience. A partial or full refund would've been the only acceptable outcome here. Instead, we left frustrated, disappointed, and ripped off. read more

This beautiful resort screams impromptu" weekend vacation!! " - especially when coming from San Francisco or nearby areas. What a gorgeous piece of land and swanky diggs nestled in Sonoma. This resort offers vineyard cabins, lush gardens, a spa, pool , tasting room, restaurant and more! Staff is extremely hospitable and attentive. Make sure to tip them well as the service is next level. Feeling hungry by the pool? Highly recommend the quesadilla: the squash and goat cheese was !! Froze was really good too. Cheers read more

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we stayed there for our wedding, when we left we forgot something important in the room. We called them immediately and they said they will look for it as soon as possible, but no one can go to the room since it is being cleaned. And for 3 hours we called them multiple times to ask if they were able to find it. But no one actually went to look for it, they kept saying oh this is our top priority and we have circled it around our team and we will call you in ten minutes. But they never did anything and never find the item, and kept using bullshit reason as a response. So if you stay here, you would be paying a luxury hotel price for a motel level service. read more

5 for the grounds and 2 for service! Absolutely gorgeous resort but the service is very poor for the price. The cafe/restaurant service is a joke for the price. They should be embarrassed with the quality of their service. read more

We booked two cottages for ~$1,400 a night each, for 2 nights. Save your money and skip this resort. We arrived late the first night after flying 4 hours and driving 2 hours, to not have any bedding in the rooms for the pull out beds. In one of the cottages, none of the outlets in the bathroom worked for 2 days straight. We had to blow dry and style our hair in the living room with no mirror, ahead of attending dinner at the French Laundry. When the misogynist "engineer" came to address the issue unsuccessfully, he demanded to only speak to a male in our group. Don't also bother calling the front desk or concierge in the morning either - no one will answer even after 3 attempts. We were also given late check out, but no one reprogrammed our keys, which delayed our departure. When we communicated these concerns at check out, the front desk said someone from management would be reaching out to discuss further. No one has reached out, and it's been over 24 hours. read more

If you want a luxury accommodation experience in Napa, this is IT. Great location. It's like it's own little gated village with cottages. The pool area is amazing. Restaurant top notch and outdoor dining and lawn area is some of the best I've experienced. What a gorgeous property. Definitely worth the splurge for that special occasion or those with very deep pockets. read more

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Great girl time at the SPA! Fantastic views, poolside service, relaxing patios, awesome service!!! Jennifer and Thrody were fantastic!!!!!! I loved the heated tables, heated robe service after the message. Nice cozy areas to enjoy tea and chocolate dipped apricots. They do an amazing time keeping the locker rooms clean and stocked. Definitely worth the visit, you will not be disappointed. read more

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Who serves only one egg Benedict? This place does with side of bacon including a hair. Salt and pepper that's what I would call the flavors are as because majority of flavors have escaped. Only good thing about this place is hard working bell boys. Evening and brunch experience was so bad we went to near by Stanley ranch. For this price point the place was let down. We asked for quiet place , they gave the busiest room on the block, I guess it's hard to read notes. Move to four seasons or Stanley ranch it's not worth it. I am dreading to stay another night but couldn't wait to write this review. read more

Desiree should not work at this establishment, she left my group stranded in the middle of Napa downtown. We booked a ride home from our event and then was told there were no rides to pick us up. If you can avoid coming to this resort, avoid it. She was so rude to us on the phone while we were trying to get back to the resort. There was no mention to us that there "might" be a ride back, we were told we would have a ride home once we were done with our event. It is so disappointing to pay so much money to this so called 5 star resort and be treated so disrespectfully. read more

Beautiful resort and spa. The rooms are beautiful but a double felt a little cramped. The spa relaxation massage was good, could have been a better massage. The location is on the edge of Napa so when biking, the roads were a bit limited & felt slightly dangerous. The restaurant on site was good enough. The breakfast was beautiful, probably my favorite part of the stay. read more

Deseree at the front desk should be in the back. Horrible service, left us stranded for over an hour downtown and lies multiple times in the phone. We won't be rebooking this careless resort. We have never been left stranded anywhere until Carneros Resort. What a nightmare. read more

My now fiancé booked Carneros Resort & Spa for a weekend in December, for our surprise engagement trip! We were NOT disappointed! I'm not even sure where to start. Unfortunately, it was raining almost the whole trip to Napa. However, our experience was magical! I'd love to see this spot in the spring! It's like a private little village with amazing restaurants, an outdoor fire pit area, an adorable shop with items such as snacks, wine, a coffee bar, etc. This resort is truly so cozy! So, we arrive and the customer service completely blows our mind from the first moment. It doesn't end until we leave the state. Irvin stands out! He helped us with our luggage and showed us around the room. He was so kind, so friendly, and helpful. Front desk check-in complimentary glass of wine? Sure, why not?! Our room was great. Heated floors, alcohol, non-alcoholic, and snack options right there at your disposal, and a wine dispenser (most of the snacks and wine dispenser is an extra charge). The bed was insanely comfortable, like a cloud. Unfortunately, our wine dispenser was not working so when we got back from our first night of evening plans there were two complimentary wine bottles waiting for us on ice. The "backyard" or patio area was amazing. There is a gated patio area with a fire pit, lounge chairs, and outdoor shower and bathtub. This was truly a treat! Intimate and lovely. My now fiancé did a stellar job at choosing this place. He proposed to me in the intimate and private patio area in front of the fire pit and it's a memory I'll forever cherish. It was special and perfect, and we both appreciate how amazing the experience at Carneros was. The reason I gave this 4 instead of 5 stars is because I do feel the rooms could be a bit updated & bigger. That being said, I would 10/10 stay here again and do absolutely recommend this place! read more

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I was here for a business meeting, so it's a bit different when you are not paying these rates yourself! The best part about this property or the individual cottages you really feel like you have your own private space and at night it is completely and I mean completely silent. The rooms are beautiful and have very high quality appointments. A few interesting observations... There is a wine machine in the room where you can pay for a glass of wine. The machine is refrigerated obviously so it makes a fair amount of noise and there is a large touchscreen on the front of it to make your selections. Everything stays on all the time so in the middle of the night with the lights off there is this glaring screen in the middle of the room. I called the front desk and they didn't have any idea how to turn it off and they told me that the company that supplies the wine and manages the machine is out of business so I just unplugged the machine altogether. One wall is essentially glass because there is a large window and glass door that leads out to your private patio. The drapes that cover that glass don't completely extend all the way, so whether you move it one way or another, at night, there is always some exposed glass showing, which means in the morning the light will come in the room. The staff at reception was very nice, but they seem to be young interns and didn't have the level of professionalism that I would expect from a facility like this. A great feature is they have a fleet of new Cadillacs that you can borrow for the day or however, long you need one. A great marketing concept and perfect for those who don't have a car and want to go exploring. We had dinner and a cocktail event at the pool area, and it was absolutely gorgeous and very well done. This is a great place for a wedding or just a long weekend getaway where all you want is peace, quiet, and serenity. read more

We loved Carneros as our venue - we just had our wedding here a few days ago, and could not have asked for a more perfect experience. We selected this venue for the food (unbelievable quality for the number of people they are cooking for) and the flow of events. We loved the Arbor, where we did our ceremony, as well as the courtyard and ballrooms. The cocktails and wine were super tasty - you couldn't go wrong with anything, and even the default chairs were great. We were able to go until 12:30am, which is such a rarity in Napa. The staff was super friendly and accommodating as well. Everyone we worked with was super on top of it and professional. Jessica was super responsive, and the Carneros team gave us a ton of peace of mind. June is a beautiful time of year to get married here, since everything is blooming and stunning. You do need to stay on site, but that ended up working out perfectly with how the day played out! No venue in Napa is going to be "cheap," but we think we got an amazing value for what we paid for our 175 guests (again, a rarity in Napa that they can accommodate this number of people). Would a million times do it over again here at Carneros, and we loved it so much! We would love to return and hope our other friends have their weddings here as well so that we can eat the food here again :) read more

I recently came back from this resort after staying there for a girls trip and I was very impressed! The resort grounds, staff, food, and cottages exceed expectations. When we arrived, the check-in was seamless and the bellman took us to our cottage via golf cart. I had a rental car, so I followed him in. The resort grounds is properly gated, so no unwanted guests can access unless they are a registered hotel guest. We were able to get an early check-in and received a welcome amenity which was a bottle of Domaine Carneros sparkling wine. We also had two rooms with king beds that fit the 4 of us comfortably. Our cottage was a walkable 3 minute distance from the spa where we went for our appointments and then came back to explore the rest of the resort. Our next few days were spent at the Hilltop Restaurant for breakfast and by the pool. There are farm animals nearby and their FARM restaurant sources all ingredients locally. It was also a good distance from all wineries while still feeling secluded. I highly recommend staying here. I also had rented an EV car and they had plenty of FREE charging stations to charge your car. Also, I was able to park next to my cottage which made transportation super easy. If you decide to visit the nearby wineries that are within a 5 mile radius, you can request a bellman to drive you and back - just give them a 20 minute notice to check for availability and it also FREE. The amenities made us all feel spoiled. I'll definitely be coming back. read more

Ordered lunch packs to go and enjoyed them at a winery. The packs came with our choice of sandwich, fruit, chips, water and a sparkling water, and a cookie! The food was fresh and flavorful! Hit the spot with a glass of wine! Order from here and take it with you on your wine tasting adventure! read more

Carneros Resort and Spa - Caprese sandwich, so good - Resorts Near Me - Napa, California

Unfortunately for some reason they stopped letting non-resort guests come for the spa unless they book on resortpass (which has zero availability). Very lame decision, guess I'll take my money elsewhere! Resortpass is scummy too. Such a shame. read more

We had the most amazing time working at this stunning hilltop venue and providing lighting for a magical wedding! Our Mini light canopy added the perfect touch and 50'x150' Clear top tent provided by Bright Event Rentals. This staff was amazing and easy to work with! Whether you're looking to relax by the pool, stay in the cozy cottages, or plan your next event, this venue comes highly recommended! read more

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I just checked out of the resort and had an amazing time with my family. I've been here before but the service this time was outstanding. Christy, during check-in was impeccable and provided excellent service. Danny and Christoper were also great. We checked-in a little early and our room wasn't ready so they provided us with pool keys and we spent the afternoon basking in the sunshine. Our kids loved the pool. We also ordered lunch at the poolside cafe, and while service there was a little slow they were very friendly and made the start of our stay so fabulous. They called me when our room was ready and had one of their employees bring me my room keys. We had a room with two double beds and it was perfect for my getaway with my mom, and kids. We ordered food at Farm to go and ate at the outdoor picnic tables. Service there was outstanding as well. They had a little band playing the night we were there. It set the mood for a relaxing evening. After dinner, we grabbed bikes and biked around the entire property. It was so much fun. We then spent some time at the adults only pool, later in the evening. The pools are open 24 hours which is such a plus! I don't think I've stayed at any resorts/hotels that have pools open 24/7 except for at the Carneros resort. We roasted s'mores in their backyard patio. It was all so lovely. I slept great and so did everyone else. We had breakfast at the Hilltop cafe. Service there was a tad slow but, still so friendly! We adore this place and will be back so many more times. The team at Carneros is amazing. Thank you for making our stay so wonderful! read more

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A serene and beautiful property, the Farm, vegetation and vineyard will the valley hills as the backdrop. read more

Carneros Resort and Spa - St. Supery Vineyard - Resorts Near Me - Napa, California

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My husband and I had been to Carneros a couple times, but we recently brought our 5 year old daughter along and it was one of the best holidays we've ever taken as a family. The resort typically feels like an adult space, so its ability to transform into a family friendly cozy spot is pretty remarkable. I appreciate how subtly they work in options and activities for kids while they maintain a quiet, peaceful environment. We toured the property's bee hives and gardens and were spoiled by COO Michael Ford there and then throughout the rest of our trip. We went on the Little Green Thumb garden tour with Chef Jeffrey Jake. My daughter and I had the most amazing afternoon with him while my husband enjoyed the spa. We had anticipated needing to leave the resort throughout the long weekend to keep our daughter occupied, but there was so much to do and eat and enjoy onsite that we hardly touched our car. Everyone left the vacation relaxed, recharged and bonded. Also depressed since we didn't want to go. Thank you, Carneros, we can't wait to see you again! read more

Carneros Resort and Spa - Planting carrots in the garden on the Little Green Thumb Garden Tour - Resorts Near Me - Napa, California

I had a really horrible massage experience, their employees are clearly inexperienced and unprofessional. highly highly recommend... anywhere else. read more

I must say it's a hit and miss for some people of what they experienced once they get there. My bf and I booked this time during the middle of pandemic and it wasn't bad. At first I was a bit nervous because some of the nervous. But I had to keep an opened minded and experienced it ourselves. From the time we checked in and getting our room it was seamless. Right when we got our room we checked everything it was cleaned. I was slightly disappointed because I thought our room comes with the outdoor shower which was I actually looking forward to. We do like that it's in a cute neighborhood looking section style like home. We were fully stocked in our fridge with some goodies to take home or enjoy while we were there. Room service: It was 4/5 - totally understandable because it was short staffed during Covid. The food was from Boon Cafe which we been there before. Can't quite remember what we ordered because I have to restart a new Yelp account and it's not fresh in my memory right now. The entire place, the gift shops that has a deli/snack was really cute full of goodies. I always love it when you go to hotel and their gift shops is fully stocks it gives people more options to shop for. There's another shop on site that's right next to the gift shops it's a cute boutique that sells some really cute clothes it's a must checkout. Will we return again, I would say hi but not anything soon. read more

Booked a room for two nights. The price is approximately 1000 dollars per night. We show up to find one of the two hot tubs is drained and out of service. The door to our back patio to so difficult to close and lock properly my wife isn't able to do it by herself and initially we had to call the front desk because I thought the door would break if I had to slam it any harder to get the locks to line up. The thing that has me feeling like I have been taken advantage, for a thousand dollars a night, the patio behind our room is covered in weeds. Two foot tall weeds growing right up in the middle as if no one has done maintenance back here in a month. Front desk says someone from landscaping is coming today. But I shouldn't have had to ask. I would never have guests over to my house with 30 inch weeds right outside the door to their room. Expected a lot more for $1000 per night. Won't be back. TLDR : broken hot tub, clunky slam to lock doors, weed covered patio, room fridge is jammed in the cabinet in such a way you have to wiggle the whole thing back and forth to get the door open. Update: one day later, no one from landscaping showed up as promised by the front desk... sad. read more

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This is a gorgeous resort and one of my favorite hotels. However I was unfortunately disappointed with my last experience. The front desk staff was very disappointing . They did not greet or welcome us when we walked in. We were tired from traveling and excited to arrive. The girl said my room was ready then a minute later told me the room was not ready and when asked why she told me it was a minute ago, she just ignored my question. She seemed new and inexperienced. She said she would expedite the room but 2 hours later, we were still waiting. When housekeeping came during my stay to clean, it took them 15 -20 minutes to clean my room. When I approached the desk to ask the status of our room, the guy said he would shift things around but turned around and started helping other guests and never came back to me to give me an update. We were just ignored as we sat there waiting. It really put me in a bad mood when I should be feeling the opposite when I'm checking into a luxury resort that I've paid a lot for. It felt worse than a Holiday Inn check in experience. Not only that, but no one asked us for something to drink until my child started coughing and I asked for water. Finally I had to ask to speak to a manager because the front desk was not helpful. I asked the guy at concierge who was very helpful and immediately called the manager. (I also called concierge with questions during my stay, and he was super nice and helpful.) The managers were extremely professional and apologetic and got me a room right away. Also, when I booked this reservation, I never got an email confirmation. I called prior to my trip and was told they would send it. It took 3 phone calls and 2 days to receive the email confirmation. Why? I have no idea. But it wasted a lot of my time. For a luxury resort, these are things that need to be vastly improved as it makes a huge difference. I love staying here but the front desk is a huge problem. I would be afraid to come here again and deal with the front desk. read more

I've only been three times. Once years ago after its opening. It was amazing. Once toward the end of covid and then I was happy to excuse them for endless errors resulting in, frankly, a not great experience. But we were all forgiving of these things post covid. Last week I went with my cousin and five year old god daughter from out of town. Long story short, we booked a room just to use the spa facilities. the spa reservation times were changed nearly daily as we approached the arrival date. the day we went, we suddenly had only ONE spa appointment. I decided to stop emailing the spa about it and wait till we 'checked in" to discuss it. I asked if they thought it was reasonable that I was paying over 1.5K for one massage. they were suddenly able to make room and we had two spa appointments. Here's where it gets "fun". During my appointment i was told by the masseur that there are now day passes. So why was I told by the spa that I had to book a room? Combine this with the fact that on our way out of the pool area, I asked if I needed to sign for anything and was met with a hearty "what? no! we have everything we need". So I email the spa about this 1K room v $45 day fee question. No response. I then get a call from the resort that we owe them money for pool service. The pool service I was trying to pay for on the way out. So I let the person know that I also should not have paid for a room and likely our balance was tilted in my favor. She seemed to agree and said she'd be sending some paperwork. The paperwork is a docusign for my card info and no mention of actual total. I'm disinclined to give them more money knowing they actually owe me money back. Meanwhile I've pinged the spa twice in response to their email insisting i needed to pay a full 1K for a room to have a spa service... crickets. Can I recommend Carneros? I have to say NO based on the pre and post visit effort on my part and the weird service there at the facility. I'd also like to add that after the front desk found room for our 'already paid for' massages, they sent a cart to take us to the spa pool. We spent some time finding the right spot and getting set up only to have someone come and inform us that 5 year olds are not allowed at the spa pool and we had to go to the family pool. OK. I get it. I also don't disagree. But then WHY did your staff bring us here with a plainly obvious 5 year old in tow?? I called another car to take us to the family pool and then I was told I should stay where I was because I had a spa appointment. So I did. I went to the spa. The appointment was not for another hour. So here i'm calling another car to go meet my cousin and niece at the other pool. And then there went our lunch hour. We did order food and that's an entirely different disaster... Do I recommend Carneros? It's pretty. The facilities are lovely. The staff are very friendly but none of the areas seem to be in any kind of communication with the others and you'll be a touch lost along the way i think. I can not recommend Carneros Inn and Spa read more

Excellent porterhouse steak cooked perfectly by Luis magnificent restaurant customer service was amazing 5 stars and thank you!!!!