We stayed at The Meritage Resort expecting to relax and enjoy the property, especially considering the nightly resort fee. During our stay, there was a Chris Tucker comedy performance we didn't know about previously or care about that much when we did hear about it lol. We purchased wine and sat in a public area near the venue, simply listening to the show. We weren't recording or taking photos. A staff member came over and warned people around us and also us that any phones would be confiscated if they were out, even though we weren't using ours. A few minutes later, security told us to leave the area altogether. The security staff who escorted us were polite, but the initial interaction felt unnecessarily confrontational and left a negative impression. For the price of this resort, I expected guests to be treated with more courtesy. The experience made us feel unwelcome and put a damper on an otherwise nice stay. read more

My business partner and I went to stay here for are business meetings We dined at all of the outlets at the meritage hotel Best out let was ember steak house Was amazing chef Nicole came out and talked with us that was amazing. We tried olive & hay for breakfast and dinner. The Executive Chef Patric we had the pleasure of meeting and chatting with him. The resort was amazing service was impeccable. Every worker greeted and acknowledged us were ever we were walking to. Keep up the great work. We will be back soon. Thank you read more

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Bautiful property, but the check-in experience significantly impacted my first impression. I spent days researching the perfect hotel to celebrate our 7th wedding anniversary. The Meritage Resort & Spa looked beautiful, upscale, and exactly the kind of special experience we wanted. It was above our budget, but we decided to splurge for the occasion. Unfortunately, our experience started off on the wrong foot. After waiting approximately 45 minutes to check in, we were greeted by a front desk employee who never even said hello or welcomed us to the resort. He simply asked for my driver's license and proceeded with the check-in process in complete silence. Things became even more confusing when we were presented with an additional charge of $686. We had no idea what the charge was for and had to ask. We were told it included parking, resort fees, and a deposit, with a portion being refunded later. A clearer explanation upfront would have been appreciated. The entire interaction felt cold and impersonal. As first-time guests traveling all the way from Florida to celebrate our anniversary, we expected at least a warm welcome and a brief overview of the property. Instead, we were handed a map, given rushed directions to our room, and left feeling more confused than excited. It wasn't until the very end that he asked if it was our first visit. The poor customer service at check-in really put a damper on what should have been a special start to our anniversary trip. Thankfully, our experience improved once we visited the winery Trinitas The gentleman (from New Jersey) was friendly, engaging, and genuinely made us feel welcome! I even told him Thank you for being so NICE! He saved the day! read more

Checkin - we were there at 4pm for checkin, they said the room is in inspection and will be given soon. All the people who came after us for 1.5 hours were given a room. Peak time. Only we were left waiting. We waited for 1.5 hours and just stepped out. We got a message at 5:45pm that our room was ready, came back and checked into the room. Turn on TV and sign into Youtube, it freezes. Olive and Hay is so busy as an external restaurant, we didn't get a seat, guests are not prioritized. Neither is there room service from Olive and Hay. We couldn't sit down and have breakfast, we had to go elsewhere. Checkout is prompt, not given any additional time, because they had get the cleaning done. If thats the case, why didn't we get the room at 4? It just ruined our evening and trip to Napa. read more

This is often a concert venue on weekends - the concerts end by 10 pm and most first rooms are pretty well shielded from the noise. The restaurant, Olive & Hay, is top notch with beautiful plating and innovative flavor combinations. Lobby areas are spacious. The adjoining vineyard offers a pleasant short walk. The spa is very overpriced, but it's uniquely located inside a former underground wine cellar. There is ample parking, even during concerts. Staff were all very pleasant. Toiletries and bedding were nice quality and the room and shower were spacious. read more

The Meritage Resort and Spa - Spacious rooms - Hotels Near Me - Napa, California

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I stayed at the Meritage Resort and Spa. The room was clean and was upgraded to the second floor with a balcony. The customer service was top not all the way through my trip. They have a few restaurants on site and a great adults only pool which is perfect when you just want to relax. Glad they also have an option of a family pool only as well. I will definitely be back soon. read more

The Meritage Resort and Spa - Hotels Near Me - Napa, California

The Meritage Resort is amazing!!! People Food Ambiance I definitely recommend you add this place to your itinerary when you come to Napa. Tell them Julianna Hart sent you! read more

The Meritage Resort and Spa - Golf clubs - Hotels Near Me - Napa, California

We were disappointed about the overall experience at Meritage. We booked through Amex Fine Hotels and found the hotel so-so. They recommended the steak house and the steak was not cooked to the ordered temperature and did nothing to compensate for it. A bottle of water at the store was $6! Our bed linen had holes from what looks like a cigarette and the hand/gave towel had stains. The bowling alley was fun and nice to have multiple restaurants. Overall, decent but not for the price. Feel I've overpaid for a mediocre experience and stay. read more

The Meritage Resort and Spa is a beautiful resort and a nice place to stay while visiting Napa Valley. Upon check-in, guests are welcomed with a glass of champagne, which is a fun and festive touch and sets a celebratory tone right away. Around 5 PM, the resort offers a small wine tasting near the front desk. When I say wine tasting, I truly mean a sip--the pours were extremely minimal. The gentleman serving was noticeably more generous and friendly with another couple and even offered them a buy-one-get-one coupon for a winery tasting about 30 minutes away. When I asked what he was handing out, he seemed hesitant, but after I directly asked if I could have one as well, he did provide it. Overall, this interaction could have been handled better, and it would have been nice if all guests were made to feel equally welcomed and valued. We were there for an industry gala, and unfortunately the food fell short. The salad was very light on dressing, and the beef was dry and underwhelming. That said, the bartending team did a great job during the event and was one of the highlights of the evening. The next day, I stopped by the spa to inquire about services and pricing. Surprisingly, there was no printed price list available. I had to stand at the reception desk while the attendant read each service aloud. A 50-minute Swedish massage was quoted at around $250, and the overall lack of preparedness and professionalism didn't inspire confidence or make me want to book a treatment. On a positive note, housekeeping was excellent and kept the room very clean and tidy throughout the stay. Did an afternoon celebration wine tasting flight at their winery storefront across the way and it was enjoyable. We sat on large comfy lounge chairs inside and wasn't rushed to move onto the next tasting. Service was good. We had a nice lady with dark hair helping us. Overall, while the resort itself is lovely and Napa is always a fantastic experience, some aspects of service, food, and spa operations could use improvement to truly match the luxury atmosphere the property aims to provide. read more

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I've been once back in '17 for a gifted massage at their Spa Terra, but most recently returned for my [new-to-me] company's 2025 holiday party held 12/6. Valet parking was covered by the company, and the valet service itself wasn't too bad/long of a wait. Check-in at the main lobby opened at 4PM, I arrived around 4:03PM and this took forever. I was in a line that snaked through the lobby past the bar and the ATM machine! This took almost 45 minutes just to get to one of four or so counters for hotel registration and room check-in. There were definitely at least two other company holiday parties concurrently that night at other areas of the resort. Since it was booked by corporate I didn't have full room details but ended up with a Meritage King room on the 2nd floor, $100 on card for incidentals. The Trinitas Cellars complimentary bottle of wine was a nice touch. The shower did take awhile for the water to heat up though. The electric mirror with ring light and backlight was neat, and the magnified swivel mirror on the side. TV, wifi, Keurig were fine. Did not avail of the shuttle service to downtown Napa, the pool, fitness or wellness. There were optional reservations for ice skating rink, igloos, fire pits, bowling, or the Crush Lounge too. I also noticed events such as the pop-up Abominable Bar, photo keepsake experience, brunch with Santa, or tea with a Princess. I also noticed the chapel "Our Lady of the Grapes" but left on Sunday morning after the 9:30AM Mass had started. The reception/cocktail hour was held at the Oakville Terrace from 6:00-7:00PM, and the Dinner/Holiday Party was in the Carneros Ballroom from 7:00-11:30PM. The Oakville Terrace is a covered venue (tented for the cold weather) for up to 295 guests; the Carneros Ballroom can accommodate 800+ guests. The reception had a mix of sitting and standing tables, 3 separate open bars, a table for seating cards, and a photobooth setup. This did feel pretty crowded though. One open part of the tent to the outside, otherwise the rest was enclosed. I only got to try 2 of the passed appetizers going around. Once the ballroom doors opened at 7PM, seating was first-come, maybe 8-10 people per table? There was a DJ and dancefloor in the middle of the room too. The dinner was okay. For some reason our table received the salad before the bread, and the bread was handed out individually and not a basket for the table. We started with a beet salad with roasted beets, herbed goat cheese, compressed (?) watermelon, sliced radish, and citrus vinaigrette. The main course was either a meat, fish, or veggie dish. Upon original RSVP in October, the menu for the entrees was listed as: - Filet of Beef with sauteed brussels sprouts, chestnuts, wild mushroom, red wine essence - Sea Bass with celery root puree, grilled corn relish, organic mini rainbow carrots, smashed red potatoes and roasted garlic - Stuffed Portabello with julienned vegetables, butternut squash puree, and pressed potato. In reality, what we got was: - Prime New York with potato pave, caramelized cipollini, roasted broccolini, chimichurri sauce - Pan Seared Bass, celery root puree, glazed baby carrots, grilled artichoke, kaffir lime, beurre blanc - Stuffed Portabella I had the steak, sans steak knife. This was a struggle to cut and eat as the end cut was tough and fat not rendered, pretty rare. The one broccolini was overcooked compared to the other piece, and the potato pave was the best part. I'm not a huge fan of onion. I wish there was an herbed butter or something for the steak, or more potatoes. Dessert was a flourless chocolate cake with creme anglaise. The wine was flowing all night, either the chardonnay or cabernet. The entertainment was fun. 11AM checkout was simple with drop boxes for room keys. read more

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Took a mother/daughter spa get-away to Napa. It has been awhile since I've stayed at Meritage but from what I remembered, I really liked their spa. They have two properties across from each other with plenty of amenities, wine bars, restaurants, spa, and activities, that you technically dont have to leave. When I checked-in at front desk, customer service could've been better. The young lady ran through information and it didn't really cover everything or was clear so I had to ask questions. Couldn't get past the fake smile so I came back the next day to hopefully get someone else and Eric was genuinely helpful which I appreciated. I also tried to get assistance at the concierge's desk on day 2 for other questions about the spa. But I was told by that lady concierge that she couldn't help me and she didn't know where the other concierge was. I dont want to hear what you cant do for me. So that's why I gave 3-stars because customer service needs improvement. Customer service is everything especially when you first arrive at a resort and when the whole purpose of a concierge desk is to help people. Back to the day we checked-in, there were no complementary water bottles in the room so I had to call twice because it took 3hrs to be delivered. Property is well kept from what I can see and our room was clean and comfy. Disappointed that Blend Cafe and Sora Napa was closed. But we improvised and visited the market. This resort is in the middle of office buildings so if you want a more secluded hotel, I suggest going towards St Helena. However, above the spa cave, there's a really nice hilltop to walk among the vineyards and also a chef's garden. It was a beautiful day in November so we enjoyed that. read more

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What is there not to say about this resort? From the moment you pull up to the valet the front desk (David) is amazing, the supervisor of the front is great! You must go to Clutch and enjoy some fun. They still have room service and the sandwiches ordered were fabulous. I had a great time and thoroughly enjoyed the respite I had. The grounds are well maintained and all of the staff were very friendly read more

My wife and I got married here about ten years ago, so it holds sentimental value to us. They have a nice wedding venue here if you're looking for the Napa experience. We recently visited again for our ten year anniversary and overall it was a great experience with a lot of new things having been added. The property itself is beautiful, set against rolling vineyards with a relaxed wine country feel. It's a large resort, but it's well laid out with plenty of amenities, including multiple dining options, tasting rooms, pools, and even a bowling lounge. You can easily spend an entire day on-site without feeling the need to leave. The underground spa and wine cave are unique touches that really elevate the experience. Our room was clean, comfortable, and had nice views of the surrounding property. Service throughout the resort was solid. Staff were friendly and helpful. On the day of check in, we arrived on a Friday around 3pm. There was a pretty large line and it took roughly 20 minutes to get checked in. One thing to keep in mind is that it's not within walking distance to downtown Napa. If you decide to drive or hitch a ride, it's about a 10 minute drive to downtown Napa. Overall, this is a great option if you're looking for a full resort-style experience in Napa with food, wine, and activities all in one place. Perfect for a relaxing getaway, whether you're there as a couple, with friends, or even family. read more

It's a pretty property with a pool, spa, restaurants, and its own vineyard. The rooms were comfortable and clean. I do wish the toiletries were better quality, the shampoo and conditioner felt a bit basic. The staff was friendly, and having a winery and store right across the street was super convenient. My friend booked a lot of rooms since we were celebrating a birthday, but she was charged for absolutely everything, with zero courtesy extended, which was disappointing considering how many rooms she booked. They were also building an ice-skating rink across the street, which would've been fun to try. Overall, it was a nice stay in a beautiful part of Napa Valley. read more

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Finishing up our fourth and last day here at Meritage Resort and Spa in Napa, CA. Here are some of our impressions. First, while some of the promotional materials may lead one to think otherwise, Meritage is not so much set in the hills of Napa as ensconced in a business park, a heck of a nice one though. First, transferring our car to the valet was smooth as silk, and after we checked in, a porter accompanied us to the room, where he explained some of our lodging's features. The room was wonderful, well laid out with a complementary bottle of wine, a microwave when we asked for it, the TV GREAT, all the amenities we needed. It was pretty quiet except for the noise outside where the trash was dealt with. On that note, we paid extra for a vineyard view, which was a bit of vineyard, some trash processing area, and then parking. We would not pay the upcharge again. At the end of a very long first day, our card key failed to work, causing us to go downstairs twice to fix it, with the staff finally sending a tech to change the batteries in our lock The Thanksgiving day's feast was an wonderful experience, even if the musicians took a while to get their sound levels (which should be background, not so loud that conversation is difficult) dialed in. Our first night's meal at Ember Steak, is reviewed elsewhere here in Yelp, please check it out. Our second night's meal was Olive and Hay, also reviewed elsewhere here in Yelp. On our third night, we went back to Ember to try different dishes and found the screaming, dish dropping, banging utensils on the table baby somewhat distracting. When the group left, it looked like a war zone on the floor where they had sat, one end to the other. The meal was exceptional, the staff attentive. Overall, we enjoyed the on site wine tasting, the tree lighting, the craft booths, the mini store, and the ambiance (if occasionally noisy, we might try room service in the future). We found the last day's High Tea most enjoyable and ended with a good feeling about Meritage for future visits to Napa during the holidays. read more

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Overall this spa does serve its purpose. It does have various treatment options with a serenity room and eucalyptus steam room. I have been to multiple spas and this steam room is the best. read more

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The front door staff greet everyone and are helpful. I arrived early for my retreat there and had my bags held by valet and went straight to activities meet my group. We enjoyed the gorgeous Estate Cave and the spa and took a walk on the hilly vineyard above the Estate Cave. Then we headed to have lunch and more activities across the parking lot in the Vintner's Room, a beautiful space for group gatherings. I kept trying to figure out when I should check in but each time I passed through the lobby, the line was ridiculously long. I thought it might get shorter later. Spoiler: It did not but the glass of bubbly made it not so bad. I finally checked in and the room was perfect with a spacious bathroom and a bottle of white wine waiting. The bed was super comfy. Both our catered lunch and dinner were good with everything tasting very fresh, and amazing seabass at dinner. The creme brulee cheesecake was not worth the calories though. I took one bite and left it alone. After dinner we went to Crush Lounge. The drinks and food we tried there were just ok. The server added a 20% service fee for our group size and then seemed confused about what it was since it wasn't labeled tip. It wasn't clear whether they really didn't know what it was or if they were trying to secure an even bigger tip. I slept well and the next morning we had a great brunch at Olive & Hay. Great weekend at The Meritage! read more

I would probably rate as 3.5 if I could. This is my third year in a row attending their annual New Year's eve party which I really enjoy! Great band, plenty of seating if you arrive on time, classy ,diverse attendees. This year I bought the NYE package with a room that includes the two party tickets, a king size bed, resort fee , late check out and self parking. Those perks were all great! However I was extremely disappointed with the location of the Bourdaux building we were placed in . It was a separate building from where the party was being held. You had to walk outside ( raining) to access the building. The room was spacious and renovated; however the elevator and surrounding areas is def dated. Some of the lighting didnt work in the room but was excellent in the bathroom. Great lighting and mirrors for makeup application. I wanted tne convenience of being close to my room during the event as well as the bar and restaurant. I would have asked to be moved however I could tell it would have been a hassle. This hotel also had a large amount of families that had lots of small children. Many of these kids were screaming while running up , and down the halls just for fun. I know not a fault of the hotel. Just disappointing that people cant be respectful of other paying guests. The front desk registration, and concierge were helpful and friendly and when we requested a wine opener they quickly brought one to our room.. As I love attending their NYE party I just want to make sure I get a room in a better location. read more

The Meritage Resort and Spa - Spacious balcony room - Hotels Near Me - Napa, California

Used a 3rd party to book the room and ended up getting triple charged for my stay. After calling getting it fixed finally with a manager, I am sitting here with the final charges and I still am overcharged about $20... days later. Absolutely frustrating that I have to keep calling to correct others mistakes, I spent a night here only to have to do more work myself to get my money back. The worst resort experiences I've personally dealt with. read more

My friend made the booking and asked me to check in first. After I was all checked in, the gentleman gave me my keys and told me where to go after leaving the lobby. But he never mentioned anything about the resort like where's the ice machine, gym, pool or bowling alley (which I found by myself). Or the bottle of wine and water bottles in our rooms are on the house. We pretty much didn't get a nice welcoming. And our room was ALL THE WAY on the other side, literally the last room on level 3. But housekeeping was great. One of the bell boy helped us with our bags. The pillows weren't that comfortable, but the bed was. The bathroom door was very heavy and hard to close. The tv was a nice size and it could be angled/adjusted. We had a patio but the view was an empty parking lot. The shower had good water pressure. Overall it was alright. The price was a bit expensive to my liking for a mediocre hotel that didn't feel much of a resort. The best part of our stay was the relaxation massage I had over at the estate cave spa. The fridge wasn't working at all and we didn't notice until we checked out, everything we had was warm and leftovers were ruined. I do want to mention there was a gentleman named Francisco? who worked at the pool area who took our party's order. He provided excellent customer service! He was funny and had a great cool, chill vibe. read more

The Meritage Resort and Spa - Hotel pool - Hotels Near Me - Napa, California

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In line 45 minutes to check in. Very slow service 3 working but several return to desk clients requesting new keys new room thus slowing down the process for others. Better staffing would help and maybe not overselling Hope the reservation for a few days will be worth it. read more

This was a hard review for me. It's Really nice resort! But I Came for a company event and the Food for the banquet was subpar at best. No seasoning on the meat, vegetarian ravioli had 3-4 raviolis in tomato water. Food could definitely use salt. There were so many nearly full plates going back to the kitchen! Whoever makes the desserts and pastries bravo every dessert I tried was great. Drinks were great, solid selection of beer. If I had just gone for the event and gone home this would be a 1/2 star review. The Bar in the main building was very nice and service was impeccable, and the entry way fire place makes for a great entrance. The Rooms were really nice, clean and really quiet. The service from pretty much every person seemed like they were eager to help and very friendly. The quality of the room and service from staff saved The Meritage from the awful, mass produced and unseasoned banquet food I was served. I would've liked to explore more, Maybe try an actual restaurant here but I was here for just one night and had to hit the road. It's a beautiful resort with an exceptional staff so I can at least recommend that much. read more

When we checked in, the front desk did not know or inform us that the elevator in our building has not been working. Carried our luggages using the stairs, and was looking forward to relaxing in our room. And guess what happens next? The room was super hot! The hotel was unable to fix the A/C and we had to move to another room! Got some sleep after a busy day, slept early and at 0400 we got a phone call from the front desk asking us to tine down our TV volume since it's too loud. She called the wrong room!!!! Don't you want to be absolutely sure you dialed the correct room especially at 0400 in the morning? It is now 0600, hard to go back to sleep. Will never come back to this place, now would I recommend it to anyone. read more

We stayed at the Meritage with high expectations, especially at $600 per night. The property itself is beautiful, but unfortunately our experience wasn't as comfortable as we hoped. The AC stopped working in the middle of the night, and when we called reception, we were told to "open the windows," without realizing we were on the ground floor with no actual windows to open, only a sliding door that we did not feel safe leaving open. On top of that, we were incorrectly charged twice. I had to call three times before it was sorted out. They did eventually refund the duplicate charge and also refunded the resort fee, which I appreciated. Still, being without AC overnight was very uncomfortable, and I later noticed other reviews mentioning the same issue. I'm not sure if I'll be staying at the Meritage again, but I did really enjoy their restaurant, Olive & Hay. I will absolutely return for breakfast there--it was a highlight of the trip. read more

Love this Resort and Spa. The drive to the resort is nothing but beautiful. The scenic vineyards and rolling hills make the drive a vacation getaway. The spa is wonderful--luxurious, tranquil, and expertly staffed--providing the perfect escape for relaxation. The pool is fabulous, offering a serene spot to unwind and soak up the sun. It is always a fantastic day trip destination. read more

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I would like to start this review off by saying that the website and photos/descriptions of the Meritage are very different than what you actually get. I was so surprised to pull into a business park, which was where the Meritage was located, rather than a more scenic area among the hills. It definitely didn't have the vibe we were looking for. There was a big lack of signage directing you where to go, and the front lobby was very understaffed to accommodate all the people checking in. When we got to the front, the front desk was very kind, though a bit frazzled because they were behind on cleaning rooms. We checked in at 3:53 and the room wasn't ready at first, but just changed to clean after a few minutes of talking. I had paid for late check out the next day, and the concierge asked me to check out at 1pm instead of 2 pm because they were overbooked by two rooms and needed them cleaned asap. It felt frustrating to be rushed out of the hotel. Luckily they charge per hour, and not a flat fee, so we did agree to leave an hour early. We ate at Olive and Hay, which had a nice ambiance but was very understaffed as well. They only had two servers for a full house, and while they were so hard working and great at multi talking, everything took such a long time, but that's not the server's issue. My biggest disappointment was the chicken coop. My family owns chickens, and it was really sad to see that their food was completely empty, as well as their water. They were so hungry and so thirsty, and we emptied out two (overly expensive) water bottles allowing them to drink from them. Their hen house was FILTHY, and they are not kept in nice conditions. I feel so bad for the birds. My kids let the front desk know , but they told us they don't know who looks after the chickens and could only message the front desk manager. We did enjoy the Crush Lounge for bowling, and enjoyed the large pool they had. The fitness facility was also nice, with a good array of fitness equipment, though the water pitcher was empty and the towels hadn't been stocked yet (I went at 9 am) Overall, we wish we had chosen a different hotel to stay at. It was ok. read more

The air conditioner in our room started leaking into the bathroom at around 2 in the morning and flooded it. Later that day when we checked out, I told the front desk about it. Their reaction was we should've told them about it when it happened, as if they had maintenance people available at 2 AM. So they didn't comp anything. And then they ended up overcharging us for parking. Shockingly bad. read more

I actually had a great time despite poor reviews! Summary: came for Merry Meritage 2025, didn't suffer most bad things reported by Yelpers, very cute, comfortable, expensive. Surprised, delighted, happy I came. Countering Yelp: reviews here decry long check-in times, beeping refrigerators, a long time for hot shower water, broken phones, and poor service at the igloos. Check-in time was indeed long but not insufferable (15 min at around 4 pm? Surely got worse in the evening), room phone indeed was broken, refrigerator beeping was not a problem, and the hot shower water came promptly. Note I was in a king room. I did not see what the downers commenting on the ugliness of the nearby Costco and surrounding business plaza were talking about; the Costco is distant and the resort itself is fine to look at. Our stay: we came for one night, Dec 27, and stayed in a king room for the Merry Meritage. We did Pros: -Really nice Christmas ambiance, very comfortable -Ice skating show was a nice surprise and delight (I thought they weren't running any more) -For Merry Meritage, they give you a $50 credit to use on certain things, which we redeemed at the spa -Spa Terra is an awesome vibe, I thought it was so cool to be underground (the overhead drips in the lobby aside...), feels premium. Spent $450 on a couple's massage, got $50 off. -We were "gifted" a bottle of dry white wine in our room which is exactly what I asked for. Of course, it's got to be baked into the room price... -Cute Christmas store to browse, pastries, etc. -Hilly vineyard to walk around in the back is nice -EV charging spots are a nice touch! Cons: -Check-in times are indeed long, recommend you do so early -Room phone was indeed broken -Displeased with the fees. Call me inexperienced but I was not expecting an advertised $275 room rate, then $114 in fees. Lies, all lies... -Ice skating rink is packed beyond belief and the surface is very rough. As with any seasonal pop-up rink, do not expect to do any real skating. -Giant Christmas tree at the ice skating rink would have been perfect had a large section of lights been malfunctioning and off. They were never fixed during our evening their and made pictures kind of impossible. -Beds are overly soft -Service attitude at the spa was kinda lacking Overall, the lack of maintenance that people are referring to is real and I can see how Meritage could, with some effort, be a true 5 stars. But it was a great experience for us anyhow and I wanted to make sure people know it can still be a great stay! read more

The Meritage Resort and Spa - Meritage hotel and spa invoice - Hotels Near Me - Napa, California

Disappointing. Stayed there because attending onsite concert. Location was the best part about the experience, altho only if going to a show. Otherwise, the location wasn't ideal for visiting Napa. Customer service was lacking, especially for the price. I was unable to speak to a human when calling the front desk. After waiting 20min on hold, phone hung up. Unable to get questions answered. Poor signage made it difficult to find anything. Still waiting to get email with invoice & payment confirmation. I'm concerned I'll be wrongly charged because communication was so poor. read more

Reserved a cabana in the family pool area. Checked in at the main lobby and was then directed accordingly. We were not given specific directions about settling into the cabana. Upon arrival, there was no one around to help orient/direct us to our reserved location. None of the cabanas looked prepared for our reservation, as they all appeared used/untidy. Again, no staff to assist. We eventually picked an empty cabana (again, not prepared and rather dirty) because we were not going to let this experience ruin our pool day. Suffice it to say, this place touts itself as a 4-star resort, but was lacking an even 2-star appeal. Very disappointed, but we were able to make the most of the situation. read more

The Meritage Resort and Spa - Cabana upon arrival that we "reserved" - Hotels Near Me - Napa, California

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Check in with Victor was great and you can tell when someone enjoys what they do. An asset to the resort. We are shell owners the Vino Bello area is always beautiful clean. We celebrate our anniversary here most every year 28 tomorrow. Dakota thank you also for letting us know about the shuttle bus because it was so crowded because of Bill Murray across the street. I'm so sorry I didn't get the shuttle drivers name but he was also remarkable!! Thank you! read more

Here to see a show. The line is well over 45 minutes long. Missing the show. I hope they figure out how to have live music because tonight they are failing read more

If you are looking for an affordable resort stay at the South end of Napa on the East dide of the Napa River, then this is your place. With a nice luxurious pool and a small concert series, the resort makes a great day for a localized getaway. If you use a service like ResortPass you can get yourself a day pass to use one of the poolside cabanas for $400. A great bargain for 4 or more people. While there is no golf course the Napa Golf Course is only 10 minutes North! Highly recommend. read more

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This review is just for their concert venue: Blue Note Summer Sessions at Meritage Resort and Spa. We saw Santigold here and had a mediocre experience. The venue itself is pretty nice, with multiple vendors for food, drinks, and merch all over. The selection of drinks, especially beer, could be better; but since this is (still) Napa, I can't complain too much. I guess it's more about wines than anything else, which is expected. The sound quality was poor and the whole sound system was just too loud and muffled. It's harder to have proper sound in the outside venue, but with some proper tuning, I'm sure they could do a better job. If I come here another time to see a show, I'll save myself a couple of $ and get GA standing, as assigned seating is just cheap chairs lined up in rows. So if you're not tall and someone in front of you is, then good luck seeing the stage at all. To make things worse, finding your seat can be a challenge in itself, as the chairs seem to have been randomly moved around without updating the stickers in the back. There are no markings for rows or seat numbers anywhere else. The Santi show itself was average and the energy that she usually puts out was lacking. The concert was shorter than expected (curfew?), and made me think that the venue is better suited for music that goes well with wine sipping. I can see artists like James Blunt or Josh Groban fitting in better in a venue like this than someone like Santi. But I get it. Everyone needs to make a living. I just hope the promoters and the artists itself take the venue into consideration when booking. read more

I am rating my experience on the pool - 2 stars quote "Could've been better" and that is exactly how we felt. My family and I had rented one of the cabanas at the adult pool on a Saturday. This is a splurge BTW ($1000+ for the 6 person). The service was not great and seemed like it was very unorganized. We felt the server was maybe thrown into it too new, and definitely needed assistance. There seemed to be a partial language barrier as well, as one of our parties ordered a long island twice and received 2 ice teas. We then had to explain it was an alcoholic beverage and provide the entire recipe for the server to come back and say that they do not do "custom drinks". Overall, all of the drinks that were ordered were not good, we sent back 2 pina coladas. They were the exact same drink, and one was yellow and the other was white and when we gave them to another server (maybe manager) she was baffled by the color difference herself (These pina coladas are $18 each). The food was better than the bar, our group enjoyed the mahi tacos. The pool gave me Vegas vibes with how packed it was, it isn't a large pool and with everyone drinking...you definitely want to shower after being in it . Overall, we would not come back here for a cabana day. We felt maybe the kid friendly pool may have been a better experience. read more

blue note summer sessions are held here rather than in the jazz bar in town. i had to think for a minute or so, not easy for me btw: am i reviewing the blue note itself or this place where they have their big events? oddly, the blue note seems to have less to say about these shows on its site than does meritage. plus the meritage site displays in dazzling color what happens and where. on the other hand i heard about this particular concert from the blue note itself. as you can imagine, i was trapped in these circles of thought, on and on and on it went until finally this exceeded my attention span, a problem amounting to something of a handicap though not enough for a nifty blue parking placard. so wanta know more about standard issue acts at the blue note, you'll have to go there. this review is about where they do the few dozen large events that draw a couple thousand each in the summer. god i hope that's clear enough, if not too bad i'm done with it... fresh out of adderall, too. so to get down to it, i'm sure this place is fine as a country hotel and spa. not my style but it looks pricey enough to make you feel like the two of you did it up big for sure over your weekend here, slept in, did whatever you do laying around and got, well... spa'd. i only walked through the place on the way back where the stage is for these events. the hotel staff in charge of things kept the crowd moving, got your car parked somewhere, walk maybe a couple hundred yards, get past the metal detector and buy a few drinks. and best of all there were actual indoor restrooms instead of those miserable gray-green rock concert portables. the only thing that mattered to me was the stage and sound system. this is back of a large outdoor patio / grassy lawn, completing what amounts to an almost perfect bowl. you'd think the sound would bounce around off hard surfaces of the resort walls so the acoustics would suck. but that didn't happen or maybe did or if resonance issues were noticeable in the back rows, i don't know because i was in row 6. if you're going to one of these events buy tickets early and get close to the stage. the sound in those seats is powerful, and this band brought along a stack of marshall amps 8 feet high. the sub made sure the kick drum and bass guitar slam your solar plexus. old school which is exactly why i was here in the first place: jason bonham's led zeppelin experience. this is yet another of my efforts to relive the experience of live led zep concerts in the 70s. i'm a tough customer to please in this regard having been there at least half a dozen times for the real thing. but these were in large arenas and stadiums like mad sq garden where you didn't get within 100 yards of front stage without connections or some large money. to see the band in a smaller venue you'd need to have been clued in early on like in 1969, maybe 1970. after that you just had to make the best of it back there where the seating gets kinda dark. the band quickly evolved from what amounted to almost a rumor into a massive live concert animal, the opposite of a studio band like the beatles. odd then that very little actual footage remains of their 600 or so indescribably tribal events. there's a movie or two, and some low Q audience bootlegs but mostly what remains are the albums which in most cases bear only basic resemblance to the music actually played in the live events. the band seemed to redevelop their numbers onstage. what you heard from year to year, or even show to show in the same year made it seem like there was more than one version of the band. almost like a dylan concert in which he changes the entire format of a song so completely that he could be halfway through it before you realized what the song was. well, almost... i had my hopes up that this group would satisfy in ways that tribute acts like "zoso" and "GTLO" or lol "dread zeppelin", and even "jimmy page and the black crowes" had not. the reason this time might, and did, come closer to the real thing was that the drummer is jason bonham, son of thunderthudding john bonham. his dad died in 1980 so jason played with the band some years later during revival concerts. but the other reason this group excells is lead guitarist, jimmy sakurai. he does an amazing job recreating the sounds and performing style of leader of the group, jimmy page. the resemblance is uncanny, like page when still young and not smacked out. "Mr Jimmy" is the guy i came to see and he cut it throughout the show. overall for the venue (meh) 4, the band 5+. like most in the crowd you probably missed the band in their prime. but if you're curious what it was about, or just like the music anyway this show is worth seeing and likely comes through again next year. It's a chance to see and hear a little of what made led zeppelin so great that nothing has eclipsed the band's stature in nearly 50 years. no 10-minute drum solos either. read more

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Been coming for work for 3 summers, every other week I'm here and I give props to the guys at Maritage RESERVE pool, service and attention to guests is top shelf. Very good service. Staff and service at RESERVE POOL is great. Adult pool not so much. Needs lots of work read more

The staff here are super friendly and made us feel welcome from the moment we arrived. The hotel grounds are beautiful and well-maintained. The estate vineyard king room was very nice - the highlight being the comfortable bed and linens. Highly recommend if you're looking for a hotel in Napa! read more

I reviewed this business 11 years ago. The service at the front desk was the winning experience then, and is the losing experience now. The property is well maintained, however the rooms have "downgraded" since my last review when it comes to decor, amenities, and quality. But the real loss here is that there is a general vibe that guests are "interrupting" whatever the staff would prefer doing. (This excludes housekeeping and the staff that maintains the pool area- they are phenomenal) The situation this morning: I ordered from Instacart so I could avoid getting dressed and putting on makeup etc to get what my family needed for breakfast from the store. (There is a kitchen in my room- we picked it for that reason) When my order was marked "delivered" in the app I messaged the driver asking where it was delivered to. She didn't immediately reply. (I had left instructions of how to locate my room because this property is not easy to navigate for someone who hasn't been here before, so I suspected she may have delivered to the front desk.) The main lobby is quite a distance from my room-- three buildings over. Before making that walk, I called the front desk using the "front desk" button on the phone in my room to verify it was actually delivered there. The person who answered the phone said "Let me connect you with the front desk." The next person who picked up the phone that I was transferred to said "You'll need the front desk for that." That transfer ended up going to a line where the music plays when you're on hold, then I literally heard someone pick up the phone and then hang it up. --I think many of us know that sometimes that can be a mistake and sometimes not. Since it was morning time, I figure the front desk must be really busy with checkouts. So I tried to call back. Straight to music. While I was getting transferred around and calling again, the Instacart lady messaged me that the front desk "Would not allow her to deliver to my building." She apologized and sent a screenshot of the front desk. (I have since learned a key needed to enter each individual building.) So I get dressed, make the hike get to the front desk in the main building and there are THREE desk agents there leaning on various surfaces and chatting-- with my bags behind them. I said I'm here to pick up my order from Instacart and ask them " What is the hotel's policy on notifying a room that there is a delivery here for them?" And one lady replies, "Usually Instacart does that." At a hotel of this caliber and price, I would expect that for something that is as common an occurrence as deliveries for guests, that notifying guests would be standard practice. And if staff had been trained on the general principles of customer service that the delivery of perishable groceries that were sitting on a table behind them would have prompted at the very least a phone call to the room that they declined the driver access to. ESPECIALLY if they had no guests in front of them and there were other staff members present without pressing tasks to handle. (Some hotels might even go so far as to have valet and bell staff offered as an option to deliver it on the call they make.) I encourage management to first program the buttons in your rooms that say front desk, concierge, housekeeping, etc., to actually connect to those departments on the property. Secondly, notify guests via in room or checkin communication that deliveries from apps like DoorDash, Instacart, Uber, etc. will not be allowed to be delivered to the rooms and advise that they will have to pick them up from the front desk. Thirdly, perhaps revisit phone etiquette and training for transferring calls. Lastly, management being more present in observing staff behaviors to ensure the owner's brand standards are being met and coaching is happening to improve the guest experience- especially at the front desk where first and last impressions are made. The inconveniences of this morning will be soon forgotten by me - but because I have returned to this property many times over the years and seen the service decline I wanted to point it out. read more

I love the Meritage. We come every winter holiday to take the kids ice skating. It has made our holiday tradition list. We came after Christmas and it felt like Christmas was extended. It's such a beautiful time to come. The weather is nice with the sun out with a cool breeze. They have the area decorated with wreaths, lights on the tree, have nightly snow, and holiday photo ops. If you like to walk, they have a nice little walking trail that leads you to the Grape Stomper statue. It's a really nice walk where you can see chickens, grape vines and their outdoor wedding venue. It also offers a good view of the skating courtyard. They had a complimentary wine tasting from two local wineries which was fun to experience on site. The accommodations are nice and comfortable and they even include a bottle of wine. I must note, the walls are a bit thin.... The balcony is nice to sit out on. Depending on the location, you can get a good view or limited view. The pool is heated to enjoy even in the winter. The hot tub gets pretty packed. They have restaurants on site, small market for snacks, clothes, and food, several tasting rooms, bowling alley, lounge/bar, and fire pits and igloos for rent. Such a family friendly and adult location! Downtown is a short 10 minute drive too! read more

The Meritage Resort and Spa - The gardens - Hotels Near Me - Napa, California