While my care has been great, I have repeatedly scheduled appointments that they have told me don't…read moreexist. I obviously have not made up appointments, and this has happened multiple times. I hate leaving reviews like this, but it is unacceptable.

What a pleasant office and atmosphere. Always greeted with friendly faces and kindness. The…read morecoordinator Susie is great and was able to offer me a great plan for my treatment. I have been a patient of walnut central for many years and it definitely is a family friendly oriented environment for all your ortho needs

Everything about our experience at Fleming Orthodontics has exceeded our expectations…read more Dr. Fleming is top notch (have discussed my kid's case with several orthodontists, AND Dr. Fleming is by far the most knowledgeable and delivered the BEST experience). She was able to fix my daughter crossed bite in a record time! Scheduling is easy and flexible, everyone is friendly and positive, the approach to teeth straightening and FUNCTION was fast and effective. Nothing but accolades for the attentive process and my child's straight and HEALTHY teeth.

Honestly, the best! My daughter is a "graduate" of Dr. Fleming's practice. She needed braces at a…read moreyoung age, and for several years. Dr. Fleming and her wonderful staff absolutely transformed her smile. They were also wonderful about working out a payment plan for her orthodontic needs. I recommend Fleming Orthodontics to everyone I know! The assistants are friendly and patient and make it a very welcoming environment. Patience is just wonderful. Look at this smile!

Our experience with Dr. Sample and Holly has been nothing but stellar. We highly recommend them for…read morethose looking for a family oriented office that takes you in as one of their own. --S.D.W.

I cannot say enough good things about Dr. Sample's dedication to her craft. From the very first…read moreconsultation, it was clear that I was in the hands of a true specialist. While examining my son's mouth, she identified a tongue tie that had been missed by his dentist, pediatrician and speech therapist for 14 years. As a resident-trained orthodontist, her expertise in both traditional braces and Invisalign along with jaw growth modification is what gave her the knowledge to truly see the root cause of my son's issues. My daughter had fast braces done by her dentist, but it took three years and they still couldn't get one of her teeth to align properly. I should have brought her to an orthodontist like Dr. Sample. Speaking from someone who has done it both ways, I can confirm that orthodontics is very specialized and should be left to the orthodontists. Dr. Sample explained everything thoroughly and clearly, including why certain treatment options would work best for my son's specific needs. She was also willing to think outside the box for my son's jaw growth problems, including referrals to the proper specialist for oral-facial therapy and tongue tie release. Her expertise prevented us from needing jaw surgery! My son is autistic with many mouth sensitivities. Dr. Sample and her team were so patient with him. My son's results exceeded our expectations, and we are so grateful for how Dr. Sample radically improved his quality of life. If you're considering braces or Invisalign, I highly recommend choosing an orthodontist who specializes in this field. This practice is exceptional.

Dr. Stephen Tran, I…read morejust wanted to take a moment to tell you how much I appreciate you and your team. Laura and I have been coming to you for many years now, and I truly cannot say enough good things about the care you've provided. In today's world, it is rare to find someone who not only does outstanding work, but who genuinely cares about people the way you do. I have always felt that your first priority is doing what is right for your patients, and that kind of integrity means a great deal to me. You have always treated us with kindness, professionalism, honesty, and excellence. It's obvious that you take tremendous pride in your work, and I honestly believe you are one of the very best at what you do. Thank you for taking such great care of us over the years. We are truly grateful for you and your entire team. With appreciation, Bob

Dr. Tran is an amazing dentist! I had avoided going to the dentist for 5 years due to a terrible…read moreexperience and needed emergency dental work. I did not have a single second of discomfort or pain during the entire procedure. Highly recommended.

My over all experience has been very positive. They are honest about pricing and helpful. Friendly…read morefaces all round and it smells really nice. We also received a gift bag, so sweet. Definitely finishing my dental treatment with Musso! :)

Outstanding team and a great doctor! They do make you feel like family. Dr Mike was so helpful and…read morecaring and developed a great plan for my issues. Big THANKS and highly recommend

I had a pretty wide open bite and was told by multiple doctors that I needed jaw surgery…read more Dr. Gupta was the only person who said he would do his best to fix it with braces and what a great job he did!! I feel like smiling all the time now, just to show off my teeth. The doctor and the staff are super friendly and helpful. They make you feel like you matter. Highly recommended!!

Dr Gupta and his staff are amazing! Everyone is very friendly and caring. I had Invisalign and my…read moreson had traditional braces and I'm happy with both of our results. I would recommend Dr. Gupta to everyone!

Since Day 1 my 8 year old daughter, Mariah G has been treated like royalty at Dr. Ortega's office…read more The doc himself is very attentive to all of his patients and everyone seems to know EVERY patients name and the staff always show a positive attitude and atmosphere to work in! This by far is the best office experience we have ever been through with any professional. Aside from the services, WRO makes several contests in the office, has a reward system and even hosts a summer trip to Hawaiian Falls for the clients! How awesome is that?! Kudos to a great office and their personalized services!

Went for a ortho consult appointment. Check in was quick but called back after our appointment…read moretime. They first call in your kiddo take pictures and then you meet with the Dr. and go to a office to discuss plan, payment everything was clear and explained well. The pictures in the office from your kiddo on screen used to explain treatment and options- loved that. The ladies were all nice and polite. Office clean and well organized. Would recommend.

Best money spent in 2020. I highly recommend Dr. Lyotard…read morefor orthodontics and specially Invisalign. After consultations with other orthodontists and researching all the other options. I decided for Invisalign with Dr. Lyotard. She's extremely professional and trustworthy, as well as her entire staff. I'm now close to treatment completion and I couldn't be happier. My new smile is ready for a mask-less future post COVID. .

My 7 year old daughter just got braces on today and we have had a great experience so far…read more Highland Park Orthodontics was quick to get us in for a free consultation. I was able to input my insurance information before our appointment so they knew exactly what our dental benefits were for braces. Free consultation included an x-ray and all of the staff were incredibly knowledgeable and sweet. The office space is lovely with a giant fish tank, and parking is super easy with a garage immediately behind the building. The payment options, cost and plans are very easy to understand and the office is not pushy at all and does not oversell other products. They give you options but do not pressure at all which I really appreciate. During the actual braces procedure, Dr. Lyotard spoke quietly to my daughter explaining everything she was doing. It kept her calm during the process - my daughter adores her. She seems extremely knowledgeable and explains everything. Will update this review when we are done with phase 1 is braces, but we are very happy with this place!

The Richardson office excels in some areas, but professionalism, customer support, accountability,…read moreand clear communication are not among them. During my last visit, the orthodontist misrepresented my concerns to the office manager, framing me unfairly as a disrespectful black man rather than addressing my legitimate questions about my treatment. It seems that unless a patient is overly enthusiastic about their service, their concerns are dismissed or things fall apart for her. I did not yell at this woman, I did not use any profanity, I did not use any slurs or colloquialisms. I never called this woman anything but doctor out of respect. When I questioned why newly identified gaps in my teeth were not originally addressed in my treatment plan, the orthodontist deflected responsibility rather than providing a clear answer. Instead of acknowledging an oversight or mention that this is part of the process, I was met with dismissive explanations, including claims about my prior dental condition, missed appointments, and alleged non-compliance with wearing my trays--all of which were inaccurate. * I have never "no-showed" an appointment, except once due to an ER visit. That one appointment would only account for 2025, and not years of service. * I have always notified the office in advance if I needed to reschedule.It is possible the office just listed me as a no-show. * Despite spending thousands of dollars, I still have noticeable gaps in my front teeth, which were never properly addressed. * I was charged an additional $1,500 for treatment that should have been completed under my original plan. It is unacceptable to expect a patient to be satisfied with unfinished treatment, especially when additional costs are imposed to correct issues that should have been resolved initially. Over the years, I have seen at least five different orthodontists at this location. One orthodontist was so unprofessional, loud, and condescending that I had to request she be removed from my case. When I raised my concerns with the office manager, Dr. C, the owner, became my primary orthodontist for a while--someone who at least introduced himself professionally and engaged respectfully. The new orthodontist, however, never introduced herself and spoke to me with indifference. When I asked about my treatment, she responded dismissively, saying, "So are we doing this or what?" That level of disregard for a paying patient is unacceptable. When I attempted to escalate my concerns to the owner, the front desk staff was dismissive, trying to have the discussion right there rather than facilitating proper resolution. I was then told, "The manager is busy, but I can give you, his number." * Is there a formal process for handling customer complaints? I've already had a complaint about a previous orthodontist and that didn't warrant a manager contacting me. My previous employer was the US Army. So, I am not sensitive, but you will not patronize me. You will speak to me with respect and the condescending manager in which the orthodontist spoke with me. * Does Mint Orthodontics prioritize patient concerns beyond five-star reviews? * Why am I being charged more for unfinished treatment with no clear explanation? Mint Orthodontics' reputation is built on advertising and positive reviews, but my experience does not align with that image. So, I guess they pushed me out the door and hide my problems. I have raised concerns about two orthodontists, and yet corporate has not contacted me for resolution. That is not professionalism. I expect transparency, accountability, and a response from someone at Mint Orthodontics who is willing to address these issues properly.

My first visit/consult, I waited an extremely long time to be seen (mind you taking off from work…read moreto be here.) However, after meeting Dr. Crosby and realizing he was great, I stayed. Apparently he left and there was no communication to the patients. I recently had an issue with my new retainer and reached out to the office (or so I thought). Got a call center who didn't even know what office I was trying to contact. Then to find out this office (Richardson) was closed for a week. Again, no notice to patients. I was passed around to multiple people, none of whom were communicating any details covered, requiring me to have to debrief each person. Yet every one wanted me to go into great detail about my issue... Why would they even ask me to give detailed info when they couldn't even be bothered to relay the basic info? Long story short, this office closes and does not designate any other offices to back them up. Also, I was told after my 3-4 transfer that doctors do not speak to patients. How is the United States of America are doctors given options to assist THEIR OWN PATIENTS UNDER CARE??? I left a message with the woman (who was condescending in her conversation with me, purposely not answering MY questions but rather whatever she wanted to say) for the current doctor to call when the office reopened given I am in pain. I never heard anything back. So as another patient wrote, I guess I would have to get in my car, waste gas, to roll up on the office to actually get any answers or help. Because I guess my payments do not cover actual help or additional questions. I gave it 2 stars because the office is clean and if you have no problems and/or low expectations for service and accountability, you will have a great experience. PS - my name, which really is not hard to pronounce, is written phonetically for those who are challenged. The new doctor butchered it still 3 times while I am literally looking at the phonetic spelling on the screen. Mind you I have one of the easiest last names on earth. Using that is actually not offensive, especially since this is a "professional setting" and we are not friends. Whatever has happened to customer service in this country?!?!

I went through a few orthodontists before finding Dr. Ray. He is wonderful. Extremely nice man who…read moredoes FANTASTIC work with braces. He really knows his stuff along with the best help. Everyone there is extremely pleasant to be around. i actually enjoyed my monthly visit. Every 4 weeks my braces were adjusted. Appointments were always available at a convenient time. Love Love Love this place.

From the owner: After opening his orthodontic practice and completing treatment on many patients, Dr. Ray…read moresuccessfully completed a voluntary examination process where 15 orthodontic cases were evaluated by expert examiners from the American Board of Orthodontics. As a result, Dr. Ray is considered a Board Certified Orthodontist and a Diplomate of the American Board of Orthodontics. He is also a member of the: American Dental Association Texas Dental Association Dallas County Dental Association American Association of Orthodontists Texas Association of Orthodontists Southwest Society of Orthodontists Greater Dallas Association of Orthodontists Texas Orthodontic Study Club Dallas Area Edgewise Study Club