We have had our beach front property listed for vacation rentals with Carolina Beach Realty for over 5 years. They are so attentive to us, our property and our guests. The key to maintaining a good working relationship such as this is to keep very open communication; and that is exactly how they seem to approach their business. We are extremely pleased them. As far as refunds during weather or viral related issues-it is ultimately ALWAYS the property owner's CHOICE! CBR brings the request/situation to the property owner and THEY decide. Most will do their darnedest to honor a renters request. Some property owners simply are not financially able to just refund monies and this instruct CBR to deny the requests. While we feel it's always best to try to see it as though it was us who were the renters. read more

Do not ever rent from them!!! They charged me a 150.00 pet fee. My rental didn't allow pets I had someone at my home watching my pets. The owners of the property claimed I brought I pet I didn't. I told them the place had a ring camera the rude employee at Carolina beach told me they had proof I asked to see the proof turns out she never even saw the footage. So basically anything the property owner says no one checks so you have no protection. She said she would get the proof and call me back a few hours later I got a generic text saying they issued a refund. It's been a week I still don't have a refund and still fighting with them. The rental is pelican pointe. Do not rent that unit the owners lied! Oh and when we got into the unit the electric in the back bedroom wasn't working had to get help with that. The stove has duck tape on it holding it together. The upstairs toilet didn't flush properly. The TVs didn't work. I never said anything because me and my kids were so happy to be at the beach we just made the best of it. But the way they have treated me has been so unprofessional. read more

Carolina Beach Realty turned what should have been a wonderful family vacation into the most disappointing Airbnb experience I've had in more than 15 years of traveling. Rental Property: Carolina Pearl - Luxury 5BR Coastal Retreat | Elevator | Ocean &; Canal Views | Rooftop Deck As both a long-time Airbnb guest and Airbnb host, I understand that occasional problems are inevitable. What is not acceptable is how they are handled. From the beginning, communication was poor. Messages were frequently ignored or met with dismissive responses, we never received our door code before arrival, and we walked into a home that my entire family of 13 found shockingly unclean. We documented the condition with photographs, including grimy floors that had clearly not been mopped, dirty toilets, stained sofas, an unclean refrigerator and coffee maker, and overflowing trash covered in flies that remained outside for days. The most serious issue occurred when the elevator stopped working on our second day. Despite repeated requests, no one came to repair it during our stay. As a result, our 80-year-old mother had to be physically assisted up and down four flights of stairs every day for the remainder of our vacation. That level of disregard for guests was deeply disappointing. After returning home, I gave Carolina Beach Realty one final opportunity to acknowledge these issues and make things right before posting this review. They chose not to respond. The home itself has potential, but the cleanliness, maintenance, and customer service fell far below what was advertised. In my opinion, the property's advertised 5-star rating is highly misleading and does not reflect the actual guest experience we had. This is the first review of this nature I have written after more than 15 years of using Airbnb around the world, but future guests deserve an honest account before deciding to book a property managed by Carolina Beach Realty. Problems don't earn one-star reviews. Ignoring guests when those problems arise does. read more

An absolutely unsatisfactory stay I had at Down by the Sea and equally poor response by Carolina Beach Realty. After +25 years in the military I have never had to manage so many cockroaches. If I wanted to perform pest management then I would NOT have gone on vacation. The response by Carolina Beach Realty that I should go out and purchase roach spray was a complete disregard to the extent of the situation after I had sent pictures and highlighted the problem. Furthermore I like to cook and it was impossible in the kitchen. There were all sizes of cockroaches and their presence in the daytime hours means there is an extensive problem. In the evening they were ABUNDANT ... I am NOT referring to two or three, but MANY! They were into everything to include the food and all objects, utensils, etc. I went out and purchased Ziploc bags and kept everything else in the refrigerator. Additionally, I purchased cleaning products and cleaned all of the spaces within the kitchen. I have rented at AirBnB locations where I was immediately offered solutions and monetary compensation when I saw two cockroaches, but no one at Carolina Beach Realty was/is even willing to respond to me. Additionally, I had to purchase my own hot spot because the WiFi continued to fail and I had to complete some work items. This is MINOR compared to the cockroach infestation. This problem was poorly handled! Carolina Beach Reality's response to go out and buy spray was poor customer service, and a lousy thing to do. read more

We rented. We were never able to get in. No one cared. How can you rent a place out to people but not ensure that it's available?

I stopped using them years ago. They were terrible in managing my property. On the rare occasion we used it during the season, we were shocked in the state of our property and the fact that they would rent it to anyone in the condition we typically found it. I am shocked they are still in business. As a home owner... no one from the company ever inspected my property. They use transient cleaners who do the bare minimum. No one from CBR checked the status of the property before re-renting. You would think if they knew the home owner was coming down, they would put a little more effort into making sure the home was clean but they didn't. I personally would never use them again to rent/manage a property and I certainly would never rent from them knowing how they treat the properties. Truly the worst orgnaization I have ever done business with read more

We rented Winds V 3D for a weeks stay starting 6/6/26, which was after the previous review about the roach infestation was written on 5/28/26. It appears that Carolina Beach Realty was fully aware of the problem and still allowed us to move into the disgusting filth. After moving our belongings up the 3 flights of stairs I opened a drawer in the kitchen and tiny roaches went scurrying. We opened more drawers and the big roaches ran. To say that place is infested is the understatement of the century. I have never in my 70 yrs of living and 50 yrs of renting beach condos seen anything that compares to the situation in that condo - a live roach in the master toilet, baby roaches crawling around the master sink, roaches crawling down the bedroom wall a foot from the bed in the middle of the night, hundreds, if not thousands, of roaches in the kitchen. Of course I called the realty company and sent multiple pics and videos by text the entire sleepless night. I received texts in return about the "inconvenience" the roach infestation of the condo had caused us and I was actually told the unit had been treated for roaches "last Tues". After seeing the roaches, we immediately took all our suitcases, duffles, coolers, etc. back down the 3 flights of stairs to the car to prevent roaches getting in our stuff and we left the next morning. I did receive a refund...minus the one night we stayed in the condo, which is what I had requested. In hindsight I should have requested and received a full refund for the "inconvenience". read more

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Winds V unit D3 is infested with roaches. All over the bedrooms and bathrooms and very bad in the kitchen this is a roast infestation. Customer service is very poor. My neice and I received no help. read more

DO NOT USE CAROLINA BEACH REALTY! I wish I could leave a negative rating. I truly don't understand how this company is still in business. After a 12-hour drive, we arrived at our rental only to find the place in deplorable condition: Multiple dead cockroaches Black mold Filthy pillows, walls, blinds, ceiling fans, BBQ, and floors A non-functioning A/C -- in the middle of July This was not only unacceptable but a clear health hazard. We contacted Carolina Beach Realty immediately. They told us if we vacated the rental right away, they would issue a full refund. We did exactly that. The next day, they went back on their word and charged us a $650 cleaning fee -- which is laughable considering the state of the property. I will be reporting this to the Board of Health, BBB, and the North Carolina Real Estate Commission. I also plan to file a complaint with the North Carolina Realtors Association. Attached are photos that show a clear bait-and-switch: the first few are the polished, misleading images from their listing; the rest show the disgusting reality. This company is unethical, dishonest, and allows unsafe, unsanitary rentals to stay on the market. Rent at your own risk. read more

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reserved a three bedroom house in December 2024 for a set price. Went to pay it off in July 2025 to find that they had raised it by $600 when I tried to confront them. Their customer service was absolutely horrible and the reservation got canceled. read more

ve attempted to book a beach home for the summer. After asking this company twice (prior to booking) to clarify that the home I was interested in required only a 4 night minimum during peak season and receiving confirmation of that, they came back the next day to tell me that they in fact require a 7 night minimum and told me my options were to either cancel my reservation or receive a couple hundred dollars off my additional required nights. They stated that "the owner of the home had switched over to a 7 night minimum stay on the same day I booked and the system didn't sync in time." A lie to cover for themselves so that they do not have to take accountability. Now my family is out a vacation home after making travel arrangements. Do not book with this company. Very poor customer service and chance they will hit you with something like this after you've already invested your money in them. Bait and scam tactic. read more

We rented Seaside Cottage A in Carolina Beach for a holiday weekend. When we arrived, we realized the pictures online of this cottage do not at all match the property. Not only was it was significantly smaller than the pictures made it appear, it was not fresh and inviting. The beds were clean, and the bathroom had been cleaned. But the flooring was warped and dirty to the point that it was going to stay gray despite being a white linoleum and we did not feel comfortable taking off our shoes. The refrigerator was unclean to the point that we didn't want to open it to even see about putting our food inside. The kitchen sink had mold and the couch was so dirty that we did not feel safe sitting on it. Finally, the walls and doors were also unclean. Although we were looking forward to a nice weekend at the beach, the state of this property was such that we drove home after enjoying the day at the beach and forfeited our money. I did reach out via text to this realty agency (which they indicated was their preferred method of communication) to request some amount of refund, but they simply closed the account and did not respond. I strongly do not recommend this property. read more

do not rent from Carolina beach rental , they offer horrible customer service and are misleading with pictures and info. We booked through their website due to discount and pictures of elevator , discount code didnt work and we called in am about elevator , was told it wasnt operational and would not offer refund. Stay away. read more

Wish I could leave zero stars. This realty company rented me and my family a beach house that was not only filthy but INFESTED with cockroaches. Upon our arrival my sister and I spent hours cleaning the place just to make it somewhat habitable. Black mold was all over the vents, the toilets had poop stains all over them, the shower curtains were covered in mold and mildew. The place had not even been vacuumed as there was sand all over the floor. Cracked tiles, dead roaches smashed on a picture frame in the kitchen, and throw rugs that were so filthy you could literally see the dirt and dust on them. We were told that the company had sprayed for bugs the morning of our arrival and we would see a few crawling out as the day went on. What they failed to mention was that the place was horribly infested with cockroaches in every room of the condo. The kitchen especially is infested. The first morning I tried to cook eggs and was immediately joined by an army of cockroaches from all sides. After calling the morning after our arrival and addressing the issues with the realty company I was told by a nice woman in charge of guest services that the main manager in charge would call me back. Long story short, I never received a phone call from the manager until 6 days later. I desperately tried to find anywhere else to stay but being that it was the week of July 4, everything was booked. By the 3rd day the bugs were so bad we couldn't even stay in the house. Any time we would get any food, they would crawl out from all over the kitchen, from under the stove, dishwasher, and counter top. The last and final morning of our stay we woke up at sunrise for family photos. We had not been awake at this time for the previous nights and were horrified to find cockroaches literally crawling in and out of the bed frame we were sleeping in, as well as all over my nightstand directly next to my head. CBR was "unable to relocate us" because it was a holiday week and "they had no locations to move us to". No effort was done to move us elsewhere or to resolve the issue. I was repetitively told the manager would call me back. After hours of calling any other realty company in the area we were able to find a place for half a week and vacated the property on Wednesday morning (after our Saturday morning check in). Original checkout date was the following Saturday. I spent almost $700 out of pocket just to get us another place to stay for the remainder our vacation. After calling and explaining to the only person who had been in contact with me that we were vacating the premise I asked her again to have the manager call me. I did not receive a call from the manager until the day of our departure, six days after the initial phone call was made to CBR regarding the bugs and dirty condo. She was very short with me, thanked me? for letting them know about the bug situation but wanted to let me know that the bugs weren't coming from the condo we were in, but rather condos around ours that had been sprayed?? She also said that we were going to be "very pleased" with our refund and $100 extra. No empathy or sympathy. After we came home from vacation I had to follow up relatively with CBR to ensure the refund was going to be sent to me. I did not received it until over a week later. I never post reviews like this and I am not one to bash any company. Our vacation was absolutely ruined by CBR, who treated us like they could have cared less. I have been going to Carolina Beach for over 20 years, have stayed in Sea Colony multiple times and have never experienced this level of filthy, bug infested rental. Be weary of who you rent from. read more

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Beware, no actual 'reviews' of properties online, only what THEY post! Staff is ok, I'll give them 3.5 stars for being good at communication. HOWEVER, our rental was filthy AND falsely advertised as 'recently renovated' which it was NOT (our property was 'Key Lime Escape' at 628 S. Fort Fisher Blvd). I spoke to someone in the office within 5 minutes of check in to ask for another property. They said nothing was available, yet a quick search on the website showed 3 open for rent/immediate booking! The 'recent renovation' in our rental was a new vinyl floor, maybe some new furniture & a couple newER ceiling fans. No new anything else! Kitchen cabinets coming apart, grease splattered on walls, bathroom vanity gross, had to buy our own new shower curtain as the one in there was disgusting, floors throughout were ATROCIOUS (see my pics) & I had to spend 2 hours cleaning the place to just be reasonably comfortable for a whole week STUCK there! Countertops dirty on arrival as well, and I had to cover furniture with sheets to even think of sitting on it! To add to this, the washer dryer is out in the backyard in a separate building! It rained & thunder-stormed 3 of our 7 days & was frustrating to have to dash back & forth with dry laundry! The fenced yard would be nice, but there are spots in the fence where a small dog could slip right through. There was also quite a few spots where previous renters had left poop behind which is just so rude, I'm a little grateful it stormed to wash some of it away as the grass is sparse. Further, on extensive searching I could not find online reviews for a few of CBR's properties & was shocked that none could be found! So they obviously control reviews and offer you 'supposed' real client reviews attached to the descriptions (which are all glowing, of course). read more

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My family and I have been vacationing at Carolina Beach for 16 years, enjoying luxury beachfront homes for 10-14 of our family members. Despite the beautiful beach in front of 618 Carolina Beach Rd #2 (SandStep), the accommodations are sub-par and very disappointing for many reasons: #1 This rental property was selected because it had an elevator. By the time we were informed that the elevator would not be repaired by our vacation in June, other rentals were not available. We were told that money would be refunded due to this issue, and when we asked how much no one would provide a number. Ultimately $500 was refunded. This is barely 4% of the cost of the rental and not enough reimbursement for the impact it had on our vacation. #2 Upon entering the property we were surprised by the lack of upkeep. The handrails were filthy and sticky. The baseboards and hallway carpeting were matted with dirt. Toeshoe molding had been removed and the baseboards were not repainted. The door to the porch was grimy and missing paint. The tub upstairs only drained with something wedged in it to keep it open. There is mold on the shower curtains. The toilet paper roll fell off the wall. The paint is coming off the toilet seats. Our hands were blackened with dirt after touching the outside table. Basic upkeep and cleaning do not appear to be the priority. #3 The unit has been painted, including the cabinets, however, the decor can only be characterized as institutionalized. All the walls are painted white, the bedding is white, the shower curtains are white, etc. The kitchen cabinets are navy, but it is the countertop and backsplash that are outdated (and do not match the cabinet paint). It feels cheap. Chairs that were previously used in the family room are covered with cheap slipcovers, the main bedroom is missing a sitting chair, wall art is random. The paint job does not look professional as there are drips and places that were not painted near light fixtures. We have previously stayed in this unit when the unit had quality decor that was cohesive, colorful, and comfortable. The color palate did need an update, but the quality of the renovation that was done is a downgrade in the atmosphere of the property. The online pictures had large houseplants in them, but there were none on the property. A luxury beachfront rental should have high-end furnishings and the appearance of professional decorating. This unit does not. #4 When staying in a luxury beachfront home the amenities should match (e.g. plenty of soft, comfortable towels). The towel and linens package that we were required to purchase was dorm-room quality. The towels are thin and rough. Constant washing is required because each person is allotted one towel (and the dryer does not dry very well). There were extra pillows, but no extra pillowcases #5 A luxury beachfront rental should have a fully equipped kitchen with quality pieces. The kitchen items are cheap and subpar. The non-stick pans are no longer non-stick, the toaster barely toasts, and the low-quality range is difficult to cook on. The glassware was random, like from a garage sale. #6 Prior to our arrival we received a text stating that we could "get in early for a fee". This is bothersome for 2 reasons: 1) It feels egregious to request more money for a couple of hours. It is just good customer service to provide early entry, if available. 2) You could have used this extra time to clean, paint, repair/replace any of the items noted above. #7 All of the chairs at the pool are missing strapping and there is mold on the back of them. There was a quick response to the water leaking into the kitchen from the air conditioner in the attic. Someone came out 3 times to address the issue. This meant someone needed to be in the unit 3 times. It appears that CBR addressed this issue because it impacted the owner, not the renter. There were plenty of other issues they could have addressed and did not. Despite paying significantly more than in previous years, we were not impressed with the changes or management of this property. The rental cost may be in line with other beachfront homes, but the atmosphere, amenities, and upkeep are not. The management should have certain standards. This reflects negatively on Carolina Beach Realty. Despite multiple requests to set up a time to discuss these issues, CBR ignored emails and phone calls. read more

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Here's what I have learned from experience with Carolina Beach Realty: they only post 5-star reviews from their customers on their own website. If your review is less than that, they ignore it. My family and I had a bad experience with one of their rental properties (As Good as it Gets) in April (2023). It was similar to some of the 1-star reviews I have just read on Yelp: property not ready (in our case, a pool that was infested with algae and unusable, along with other lesser complaints), and no response from them even when I asked directly for a call back. Repeated requests were ignored. I am not going to post my long missive here. Suffice it to say that I do not recommend them, nor would I use them again. Caveat emptor. read more

Carolina Beach Realty - This is what the pool looked like the day we checked in. - Vacation Rentals Near Me - Carolina Beach, North Carolina

There's about to be a hurricane and I tried to talk to them to see if I was able to get a refund because who would want to go to the beach during a hurricane and they were no help at all and they were super rude and said they were not able to refund me. Plus all these other reviews I have seen are disgusting the housing and the cockroaches and the filthiness. I don't want to be spending my vacation time in this dump. Horrible customer service!! read more

Non responsive in regard to rental property issues and they did not publish my honest review about our experience on their website. How can you trust reviews if they don't post all of them? Here's what we experienced... We arrived at 4pm for check-in after an 8 hour drive, unloaded a full car, and had $350 of perishable food delivered to rental - Siblings Seaside Sanctuary, in Carolina Beach, only to find out property had not yet been cleaned. The cleaners were not there, so we drove to beach and came back an hour later. When we got back, the cleaners were still not done, but they finished up shortly afterwards. While the floors were swept, and beds made, it was clear the property had not been deep cleaned in a very long time. Sticky doors, handles, dirt and dust on every surface. Dirty utensils, wadded up washcloths in master shower, dirty bath mats. Outside patio tables filthy. No cleaning products or laundry detergent - so we bought our own to clean again - even though cleaning was part of the cost. I received a questionnaire from the property management company and promptly filled it out online, but never heard back. The lack of cleaning and sanitizing was very disconcerting under any circumstances, never mind during a pandemic. There were other small issues as well: we emailed management CB Realty about the ice maker not working and they told me an ice maker wasn't advertised with property. The refrigerator temp had some issues - some foods would freeze in fridge while others were barely cool. Rental was hard to keep cool because of loft layout. We closed all blinds and it still didn't get cooler than 78 during the day - even with fan. Appliances were outdated. Light bulbs were either blown out or too bright to turn on. Deck also needs to be treated - we all got splinters from it. The pros are the location - 7 blocks from beach, and that the sofa and beds were comfortable. Had this been in a different price point, maybe some of these things could be overlooked, but this house was way too expensive for what we experienced. We stayed at a house around the corner last year which was newly renovated, and double the size for 1000 less per week. The fact they they are relaxed about the property being ready at 4pm, yet stringent about check out being at 10am sharp is not acceptable. I've been renting in CB for years, and owned a property here, and never had anything like this happen. I have many photos to document the comments from my review. read more

Just received a phone call from one of the managers of CBR (Jim) asking me about my review. All he was concerned with was the situation with my parents vehicle. Once he knew that the children just wrote in the "dew" on their vehicle, he was done with the conversation. No remorse for our bad experience, he didn't offer to remedy the situation whatsoever, just made excuses and asked me why I didn't call and complain about the cleanliness, I only called and complained about the door lock. I will never stay at another Carolina Beach Realty property. read more

If I could give a worse review, I would. We reserved a house from Carolina Beach Realty for 12/15/2022 thru 12/18/2022. The house was Breaking Free South. When I reserved this house, months ago, one of my questions was the hot tub. I verified it worked and would be working. I specifically asked as that was one of the features my wife and I were looking forward to. I was assured it was and would be clean and ready to use. Needless to say, the hot tub was neither clean or working. I called for maintenance, he showed up several hours later, determined the pump was bad, and told us he would have his office pick one up and he would install Sunday. So at this point we were 3 days without the hot tub, but he never showed back up the remaining time we were there. No call or communication from Carolina Beach Realty. Enough of that. Our first impression was the dead cockroach on the kitchen floor. The top 4th floor deck had multiple very soft floor planking, looked like 1 plank had been replaced, but no others. The grill needs to be replaced, plenty of gas but never got over 150 temp, very low flame, useless to grill on. The elevator was very iffy, I had to reset the circuit breaker multiple times because it would not leave the 2nd floor. The pots and skillets for cooking were Teflon, but very scratched, they need to be replaced. The water had an extremely nasty smell of rotten eggs (sulfer) that never went away. I am used to beach water, but this was extreme. Maybe a filter system would help? When 1 person showered, the whole house reeked. The biggest issue is I received zero communication from them, only when I called. I am now on day 6, and yet to have a call back to discuss this, even after multiple calls from me. They assured me they would call to discuss these issues but never did. Other than that, the house was very nice, good lighting, good trim etc. The beach views and sounds were wonderful. Nice and quite, no issues there. If there were none of these issues, I would give maximum stars. As I see online, Carolina Beach Realty has a history of bad customer service. Is this how Carolina Beach Realty is with all of their customers and properties? We are already planning this years vacation there, will definitely never use Carolina Beach Realty again. Thank you, David read more

We are on our last day of a one week rental at "Palms Up", one of Carolina Beach Realty's listings. The location is good, very close to a beach access. The house is large with nice separation of living quarters. There is a very nice open layout in the living room/kitchen/dining...good for hanging out with a large family. Easy check in directly at the property using a door code. BUT...we have had many problems with the house and are very unhappy with the way the realty company has been handling our issues. After the first two days, the master bath toilet stopped working. They did send a plumber after a few hours, and he said the toilet needed to be replaced. That was around 4pm on Monday night. After several phone calls back and forth (what a waste of time when you're on vacation) and two days going by, we got a new toilet mid day on Wednesday. During those two days, the other toilet on that floor clogged and had to be snaked when the other toilet was replaced. Some more issues that we are dealing with... 1. FIRST FLOOR - Ants throughout bedroom and bathroom. So much so, that my sister-in-law woke up with them crawling on her neck. Dresser drawer inside very dirty. Bathroom - dirty. Shower curtain mildewed. Lots of dust throughout room. 2. SECOND FLOOR Master Bath - Big mildew problem in shower stall, along glass and floor. Also on cord to removable shower head - to the point where I don't want my kids using it or touching it. Jets on jacuzzi tub not working. Twin Bed Room - Bottom drawer of nightstand broken/unusable Back bedroom with bunk beds - Linens old, pilled. Mattress old, sagging, difficult to sleep in with 2 adults Clothes from previous rental in one of the dresser drawers Dirty under beds Dusty As a general note: all of the TV remotes needed batteries and there are extraneous remotes for a dish system but no dish boxes. An information book for the house would be helpful. Also router is on first floor rendering wifi through out the house as very spotty - moving it to the top floor would likely solve this issue. Also, the property advertises 4 adult bikes and 1 child bike. Only two of the 5 bikes are usable. And even those are very rusty and rickety. The property also says there are 10-12 boogie boards. Nope, only 1 boogie board and another one split in half. We have asked for some money to be returned to us as compensation for all the issues, but they only say they'll discuss it with the managers later this month and get back to us. Right. read more

One expects wear and tear at a beach house, but not dirty and nasty. They didn't even clean the shower before we arrived. The house COULD have been amazing. read more

We rented here and brought our dog. The agent knew this but neglected to tell us Kure doesn't allow dogs on the beach 4/1-9/30 (we were there 4/7-10). Then, we got a message on 4/7 our unit was ready for us. This was 1:30. We got to the house at 3:15. Code didn't work. Tried calling realty - no answer. Drove OVER there. 3:35 - place is closed. It is supposed to be open til 5:00. Back at the house we sat until 4:01 when the code worked! Why send us it's ready at 1:30 if you can't get in? The place was as advertised- small (602sf), but no dishwasher, seating for 2 in the living room, seating for 2 at the counter and 4 out on the porch. 1 tiny bathroom - this place "sleeps" 6. The best part? Pet fee is $175 but the whole bill for 3 nights was $1,300+!! This isn't even in season yet because hardly anything was open. We definitely feel we were taken advantage of. On our way home we got automated texts explaining how to check out and inviting us to stay "at a discount" because it was open or we could check out at 3:00 for an add'l $200 plus fees (who knew for what?). Talk to an agent? Not going to happen - just more happy texts. After a lengthy reply we got one saying sorry for our issues . . . safe travels home! Never renting with them again. Should have read other reviews first. read more

Everyone was very nice and courteous. Our home (Nana's Beach House) was very clean and as advertised. I'd give them 4 stars, but when I booked there was a glitch with their website that caused an incorrect total (about 100 dollars in my favor) because an administrative fee didn't add in automatically. They called to tell me they were going to charge my card for the additional amount, I was none too pleased. My family and another family shared this cottage and we agreed to the price that was given online (that supposedly had all the tax/fees figured in) because it was the lowest for the amenities that we wanted - another company had a similar cottage but was a little more (about 350). Anyway, I didn't feel very good about accepting another charge without it being a group decision - since it made the two homes closer in price. After I explained that to the representative, she said she could "see what she could do". An hour later she called to say that she could waive the fee so we didn't think about changing our minds. I guess I should be thankful for her doing that --- but I would have felt much better about the company as a whole had they recognized it was their error to begin with and waived the fee without trying to charge me for it later. Maybe I am being whiner -- but I feel like companies should honor their prices, especially the ones given when you agree to a contract and book online. Oh well. If I went back to Carolina/Kure Beach I would use their services again, but I probably book over the phone to avoid any confusion. read more

Our experience with CBR was top notch. From our first contact all the way until we turned in our keys at the end of our stay! The condo we stayed in was actually better than the pictures showed us online, the process of making a reservation was easy, making a payment was the hardest step because North Carolina requires rent payment by check, check in was a breeze, check out was even easier! We arrived at the rental office and there was a line six deep, so I was ready for a headache. Much to my road weary self; there was a fully staffed office and I was in and out within five minutes, at the condo in five more minutes, and sitting on the beach within an hour of arrival. As I mentioned above, the condo was better in person than even the pictures showed. The building had been painted, the pool was bigger than shown, and the description of how far it was from the beach made it seem much farther than it was. We suggested that they update their pictures online. The condo was clean, had every amenity that it said it would have, and it was a three minute walk to the beach, five from the boardwalk. Check out was a breeze, especially since we had to leave before the office opened that day. Kudos to Carolina Beach Realty for delivering a fine product in this day of cost cutting and smoke and mirrors in business! read more

Cedars #4 is not the place you want to stay. This place is a dump. It is not as pictured. Condo is filthy with bug traps and dog hair. The kitchen is no where near close to being stocked. There are holes in the walls and the couch is brown from dirt. My family and I spent the first 30 minutes of our trip trying to clean the rental unit, as Carolina Beach realty had left trash in trash cans, dishwasher wasn't unloaded, crumbs and dirt were all over the floors and crumbs were left on countertops. Worst rental experience ever. read more

DO NOT USE THIS AGENCY! They will leave you high and dry with no help. Without going into a bunch of detail, they admitted that they had made a mistake with my email address. I called twice to ask why I was not receiving information from them and gave them my email address. I paid the deposit. When I called about a week prior to our arrival, as I had not received any information from them, I was told they cancelled my reservation because I did not respond to multiple emails. How about a phone call or text, especially since you had my deposit. They were NO help in locating new accommodations for people arriving from 5 different states. I should have listened to the other reviews on this organization. I was disgusted by how this was handled! Steer clear, so many other great rental agencies in the area. read more

The view was great in Sand Pebbles B7 and that was the only thing that CBR got right. And that was the only thing we liked about the condo. There were low stackable chairs on the deck so we couldn't enjoy the view. The floor in the living area sagged and dipped. Sinks in the bathrooms had dirt rings around them. The faucet in the shower had black mold under it. The kitchen sink was dirty and smelled of cabbage. Countertops were sticky and dirty. The drawers in the kitchen were missing nobs. The ceiling fan in the master bedroom was coated in dirt. The vents had dirt all over them. The floors were dirty in both bathrooms. You couldn't use the screens on the sliding glass doors because they were broken and the one had a huge hole in it. There was no GFI plug in the bathroom by the sink. The dining room chairs were broken and the glass top on the dining room table was not attached and a risk to fall off. The mattress cover they put on one of the twin beds had stains all over it. And the useless sink next to the washer/dryer was filthy. The topper was the guest cockroaches we had. We reported it by email on Sunday night and called on Monday morning. We were told the exterminator would be out between 12-3 on Monday. Later we received an email saying he would not be there til Wednesday. So for 3 days we were visited by cockroaches. After the bug guy sprayed on Wednesday we still had cockroaches. One even crawled up my husbands leg. We asked for compensation. Initially they said they would consider it. As of today we have received nothing. We have been emailing them and have received no replies. We will never stay in this condo again or deal with this realty company again. Do not deal with Carolina Beach Realty or rent Sand Pebbles B7. read more

While the people that work for this realty company are very nice, I must say the place I rented was really dumpy and a far stretch from what was advertised. From the pics I could tell it was not a five star hotel at all, however when i arrived there were broken windows, towels being used as curtains, a full size mattress on a queen sized box spring, yellow water coming out of the faucets, midnight visits from the cops for the people next door, ripped and filthy couches that i had to cover with sheets to feel comfortable sitting on, need i say more! I also paid $370 over the advertised rental price ($100 of it was for my dog-but what was he really going to ruin?) Needless to say I left a day early becasue my dog was itching uncontrollably and I just couldnt take it anymore. After I arrived home I emailed the realtor to express my dissatisfaction as well as asking for a full explanation of the charges (which was not clearly explained in the contract). I unsurprisingly got no response. I will never rent from these people again and I dont want anyone going through what I went through. Have a nice day. read more

Carolina Beach Realty - Vacation Rentals Near Me - Carolina Beach, North Carolina

I've been meaning to post a review for a while about our experience with this company. We are locals to area who wanted a nice house to have our wedding party at. It was off season and the house was in rough shape when we arrived. We spent hours cleaning just to make it presentable. For the price we paid it should have been spotless. When I voiced my opinion to this company I was treated like I was some tourist who was leaving anyway and that they wouldn't have to see again. Well, hopefully more people read reviews on here and pick another company to spend their hard earned cash with. I won't even give it 1star but u have to just so people know to stay away. read more

They were awesome! Since the first contact they were super helpful and nice. We rented a house for a week in Carolina Beach from them. One of the sheets for the bed broke and I called them and within 30 minutes they had the laundry person come out and hand us brand new sheets. If you are going to rent on the beach definitely give them a try! read more

We love Kure Beach!!! Unfortunately the property was horrible. We rented the upper and lower units of Less Stress. Both were beyond filthy and moldy. The steps on the front and the back of the house are rotting. The cooktop in the upper unit has a large burner that does not work. The microwave is held up with duct tape. The plumbing is subpar (upper unit kitchen sink backs up. The tanks on the toilets do not fill properly). The ice and water system on the refrigerator is moldy and dirty. The vacuum in the lower unit spits dirt it does not pick up dirt. The bath and kitchen floor mats were stuck to the floor. When we lifted the mats to sweep there was again mold and dirt. The switch for the upper unit garbage disposal is loose under the sink. The rental company asked for an email with pictures. We sent all as requested and they did nothing. There is so much to say about the property and rental company but there are not enough characters available to share everything. DO NOT RENT THIS PROPERTY!!!! I am certain the health department and fire marshal will agree. Do not rent from Carolina Beach Realty. They do not honor their promises. read more

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CBR handles a couple of our properties and they are the absolute best people to deal with. We have been dealing with the team at CBR for several years now and couldn't be happier. If you are looking for trouble free property management, give them a call. read more

We used these guys to rent a condo right on the beach. I called and they helped me find exactly what I wanted in our price range. We were getting married in the beach that week. They were easy to use and hassle free. They have a flawless system set up that makes your stay very stress free. The condo was great! If we didn't live all the way in Cali now, I'd use them every year. Can't wait to get back to Nc! read more

I am not sure about the previous reviews, but what I can tell you is that Ashley and the rest of the people at Carolina Beach Realty are outstanding and they were great to me and my family. Our recent rental was right on the beach. It was perfect. It was immaculately clean, well equipped and thus the making of incredible memories. It was a wonderful week. I would recommend CBR to family and friends alike. We had a great time. read more

If you need a please to stay at Carolina Beach for you vacation you should definitly get in touch with this agency. For the past two years I have worked with them for reservations. They were more than willing to meet our needs for our stay. You can go to their Web site and see that they have many opportunities to meet anyone's needs. When we arrived and got our pick-up package (keys, parking passes, coupons.. and more) we went to our condo and everything was immaculate and live-in ready. We requested linens and they were there waiting for us. They make your stay as pleasant as possible and you will feel confident that you can call them at anytime and the will be happy to assist. I have recommended serveral people to them and like me they agree that you could not ask for more. read more

Carolina Beach Realty Team is great to work with. They are very helpful in accommodating your needs and they do everything possible to make sure you enjoy your stay at the beach. I was so impressed by them this year. I look forward to working with them the next time we need a place at the beach. read more

These people are complete scammers. They listed one price then changed the price, increasing it, a couple of times. We thought fine we'll still take the place. Our mistake, when we finally got to our cottage, it was dirty. Open soda bottles were in the fridge, partially eaten food was left in the fridge. A pair of dirty jeans, shirt and socks were on the floor in one of the closets. It looked like someone had just left. There was water in the shower, where someone had just showered. They left their shampoo bottle and used soap. The place had obviously not been cleaned. Someone had made a quick exit just before we arrived. The people at Carolina Beach realty made excuses but never offered to clean the cottage or reimburse us. They offered no apology. Poor way to do business. We won't deal with them again. read more

Out group of 7 women have rented 8 different vacation properties over the last 10 years. Our experience with Carolina Beach Realty was the best! The property was impeccable, both in decor and cleanliness. The location was top notch. We would not hesitate to rent a property held by CBR if in the area again. read more