We stayed at one of Carolina Beach properties for a few days on our vacation and overall it was great! The rental company staff communicated well and was friendly. The location of the property was unbeatable - it was waterfront and you were literally 30 steps away from the beach. The ocean views were fantastic (see the attached photos) and you could hear waves rushing to the shore all day long. There's also a balcony with a table and chairs where you could enjoy breakfasts or dinners and stare at the Atlantic Ocean. The unit itself was big and was 50/50 updated. The living room was pretty modern but bathroom wasn't. The kitchen cabinets were new but appliances were old. Overall, the condo was pretty spacious, cozy, and it had everything you needed. The only things that could make our stay better would be: - Cleaner floors. I walked around the apartment barefoot and there was sand and other dirt particles in all rooms. - Quieter HVAC. The unit seemed to have an old A/C system and when it was on, it was pretty loud. It would be great to have a quiet airflow system as I think sometimes it was louder than the waves outside. - A Smart TV. The TV in the living room didn't have Netflix or other streaming services - only cable. It's not really that big of a deal as you have amazing vistas outside and a plenty of places to go, but if you thought about relaxing and watching your favorite movie in the evening you're out of luck. Taking everything into account, you are getting great value for the money. This unit was definitely not as expensive as some other waterfront condos and I'd definitely recommend renting it. All in all, we enjoyed our stay and we would definitely come back next time we are visiting Wilmington! read more

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1400 dollar remaining of our refund promised and still not refunded. I wanted to let everyone know that I have not received a $1400 dollar refund that I was promised by Palm Air Realty in Kure Beach, North Carolina. We came down to stay in a 3 story (Super Host) beach house in Kure Beach July 21st - the 25th. To get to the point quickly, the house on arrival was disgusting. Flies galore were in and on the garbage cans like you would not believe. There were several in the house AFTER it had been "cleaned". I say cleaned very loosely. My son stepped in dog poop on the 2nd floor smashing it into the carpet. We found 2 other fresh dog turds (still moist) on the rug in the main living area. I will post the pics. We also started to look for the remote for the TV on the 2nd floor and noticed the couches were absolutely filthy and laden with sand and dog hair. Now you might be wondering why we stayed. We weren't going to but we had no other choice but to stay, at least for the night. We brought my 72 year old mother-in-law that has advanced dementia and Parkinson's. She was exhausted from the trip and need some rest. This house was the one we picked because of the downstairs bathroom and bed. We also had contracted with a home health care company to come sit/care for her while we tried to have a vacation. Marcus with Palm Air Realty was super nice but the deal was we were leaving in the morning due to the filth and misrepresented home pics to go back home. 4 hour drive. Marcus offered us a deal by basically refusing to stay through air BNB and getting a full refund. He requested that we book the house with him for a reduced rate after a thorough cleaning of the home was performed and the flies were remedied and the pool was cleaned. I cannot say enough that this place was run down in the ground and the place was a pig sty. Next door (the adjacent lot) had 3 fly bags hanging on tree limbs that were about to bust they had so many flies in them. And let me tell you they stunk to high heaven. The neighbors had 3 dogs that had full access to their back yard which is right next to the steps to enter the home. Their dogs and or dog food (something) attracted the flies. It was nasty. But again we were kind-of stuck with the MIL and her condition. Marcus has promised that the refund would be coming but the 1400 dollars of fees and taxes is basically fraud. It has been almost a month and no refund. Air BNB stated they called Palm Air Realty and they said they advised them not to give us any refund. I promised Marcus that I would not post a review and pics of the flies and poop if he honored his end of the deal. We paid and were compliant and patient throughout. This has got to be rectified somehow. It's fraudulent and if you think about the refund as it stands, the taxes and fees are on the original booking amount and that's not what we paid so that has additional fraudulent issues. The house was 1214 Fort Fisher Blvd Kure Beach. Do not stay here. Rather do not stay with Palm Air Realty. I would have given them a good review but I just cant. 1400 is a lot of money to ignore. I have given the company plenty of time to work it out with Air BNB and they have not come through. It sure doesn't look like they will. and BTW, I had to vacuum the entire 2nd floor, and put sheets over all of the couches to make it where we could at least sit down and take off our shoes. I will get the pics of the fly bags and pool from the rest of the family when they return home. read more

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Third year coming here with a group that likes to drive on local beaches. The cottages are very clean. The owners keep a close watch on our vehicles and work hard to make it work. The beach living like it was in the good old days. read more

Palm Air Realty - Side corner - Vacation Rentals Near Me - Carolina Beach, North Carolina

We have been dealing with the folks at Palm Air Realty for five years and we couldn't be more delighted with them. I have rarely met anyone who is as deeply devoted to pleasing their customers. They take great pride in the properties they manage. I highly recommend renting vacation homes from Palm Air Realty. read more

Palm Air Realty - Kure Beach - Vacation Rentals Near Me - Carolina Beach, North Carolina

We've stayed with Anne and Ea for the past decade and keep coming back. Their rentals are clean, comfortable and a great value. We couldn't imagine staying anywhere else. They always have the best recommendations on where to eat or pick up those little things you accidentally leave at home. As active members of the Pleasure Island community, they know what's going on and do their best to make sure every customer is happy and enjoys their stay. read more

I had a horrible experience with the company!!!!!!!Beware of their online booking. My husband and I were so excited to finally book a vacation after recently having our daughter. A few days after we booked, the owner called and said that they double booked the condo. They gave our condo to someone else. I'm assuming that person was staying longer or maybe some other type of bias was involved. There were no other condos available like the one we booked. We had to cancel our trip. read more

Apparently the owner got mad because I called her out on the website not having certain extra fees listed! As I read their website I laughed because it is deceiving as well. They could care less about customers as their customer service is lacking! I wish I had gotten the ladies name I spoke with but she was loud, obnoxious, and she is obviously not originally from the south! I was refunded my money but was then told "Not to ever call them again." I laughed at that because not only will I never call I will make sure to right a bad review on every review area available and personally tell everyone I know not to use them! Don't waste your time with Palm Air use Blue Water Realty. Trust me Blue Water knows the definition of customer service Palm Air only knows how to try and belittle you over the phone! read more

I will NEVER stay at any Palm Air Realty rentals again! Not only are the owner and her assistant rude, arrogant, condescending and unprofessional, they have significantly increased their prices on old, outdated rentals with zero updates!They should be ashamed for their bad attitudes toward customers! After all, the CUSTOMERS are the ones who keep them in business! No respect.....ESPECIALLY RETURNING CUSTOMERS! Below is my review that I wrote on Google: NOTE: The owner, laughed and advised me that my "one little bad review ain't going to make a difference in her business!" Nice attitude she has, huh? We have rented from Anne and Palm Air Realty since 2011. We were hoping to rent again this year, but because of first being told one price for a rental by this company and then being told a HIGHER price when I called back to actually make a reservation, and neither Anne nor her assistant were willing to work with RETURN customers. We will NEVER stay on this mediocre, outdated property again. Their attitudes were rude, condescending and VERY unprofessional! If you're looking to find property management with southern charm, then go elsewhere....you will not find it here. I don't know what has changed, other than increasing prices on properties that are antiquated anyway and unwilling to work with returning customers, but we will gladly take our money and our business elsewhere. Good riddance! And REALLY...you state BELOW these are your CORE values? I. THINK. NOT. Per Palm Air..."Our Core Values: * To offer an array of superior services to satisfy and delight ALL clients, guests, and customers * To have exceptionally clean, well-maintained vacation properties that are competitively priced * To maintain open communication in all business interactions * To foster our business connections and community relationships to further develop and expand * To continually identify areas for growth including additional services that can be offered, such as "green" products and Pet-Friendly accommodations." Per Palm Air..."Whether you are looking for Pleasure Island vacation rentals or coastal real estate to buy or sell, Palm Air Realty has the team and core values you can trust." read more

Anne is WONDERFUL! She is gracious, kind, and understanding. She got me in on Labor Day weekend to the cutest little bungalow at the very last minute. She went on to recommend places to eat and tell me all about the little details that I needed to know to truly enjoy my time there. It was quiet, clean, comfortable and best of all available on a moments notice. I'm sure that's not always the case but it was this time and boy was I thankful. Anne's attention to detail and her unwavering professionalism shows in every nook and cranny! There were even chilled glasses and can cozies in the refrigerator. She expects her guests to treat her properties as if they were their own and, after working with Anne and seeing the pride she takes in her work and the hospitality industry I was MORE than happy to return the favor. Perfect example of the golden rule at work. Thank you Anne! read more

My friends and I rented a condo from Palm Air (not at this location but at the Salty Hammocks location-Unit 10). We stayed two nights in a 2 bedroom 2 bath place that slept 6 during 4th of July weekend. The place was reasonably priced, fairly clean upon arrival, and had a beach view from one of the decks. The furnishings and decor were more up-to-date than most of the other rentals I found online while looking for a place. It's not luxury by any means, but it is cute and comfortable without looking really dated. The kitchen could use an update though as it looks like it was last redone in the early 80s. This place came with two covered parking spaces and has a pool. The location on the island was perfect as it was only about a mile walk to the boardwalk area that has lots of restaurant/bar options. The two women that run this place are really terrific. They responded to all my inquiries promptly and provided everything I had asked for in advance. It was a pleasure renting from them and I would definitely recommend the place to friends and family. The only down side was that they include a cleaning fee in the price but you are required to vacuum and do light cleaning upon departure. I'd rather they just charge me a bit more so I don't have to clean at the end of a vacation. read more

Stayed In the Tree House unit last Fall. Very clean and nice welcoming ladies. My dog was also happy.

Worked with these people for leasing. Gave them a few chances after being pushy , unprofessional and just not kind. Hardly rented our place out. Went with a new company a year ago and our place was rented out every weekend this season. Sorry. Only fair to write this review after seeing how poorly we were treated by them. read more

My family stayed at cottage 3 ships ahoy. It looked exactly like the pictures and was perfect for our family. We didn't get to stay our entire time due to a death in the family so we arrived a few days late they were so nice and even hugged me. I highly recommend this place for a family vacation or even a couples getaway. read more

This property at 613 Carolina Beach Ave., for which we paid almost $3,000 for a month's stay, was a bad joke played on us. From the moment we opened the door to the building and saw the filthy carpet and gray walls of the interior stairs, we wanted to turn around. Over the course of a month we found : roaches, burned out light fixtures, no ice cube trays ( we were told to go to dollar store and buy some), no beach chairs ( we were told to go to dollar store and buy some), a flashlight with no bulbs, candles but no matches, two burned out wall out lets, a microwave that had to be replaced, and a furnace that stopped working and had to be serviced with workmen in the condo for two days. The whole place was like a really cheap student housing apartment. Palm Air either doesn't care to manage properties and wants to get out of the business, or they are marching toward bankruptcy. Until they clean up their act, Do Not Rent Anything from Them. read more

Nightmare on Snapper Lane. These people are the worst I have ever encountered. We rented a 4 bedroom 1/2 house that cost us $3500.00 for the week. We could never get the T.V. to work correctly. There are three controls and no instructions on how to use it. The following Monday we called the office to report the T.V. and a broken microwave and were told the part owner would come out and talk to us. This woman named Anne showed up a half hour later. I asked her why for 3500 dollars a week there was no outside grill to cook on. She indicated it was not their responsibility to provide a grill. At this point she was getting very rude, defensive and nasty. When asked about the T.V. she grabbed the controls, put two of them away and snapped "This is the only one you use". She never could get it to work right even after calling someone in her office. Again she rudely blurted out, "Look in the welcome package for instructions. We looked and there was some picture of the control and it was to reprogram the whole T.V. We also pointed out the microwave was broken and there was not enough laundry bags. Oh yea, FYI, you have to pay for your bed linens up front and they gave us 1 kitchen towel. There are no beach towels provided either. The bed mattresses in this place were all broken down and had probably never been changed out. My wife slept on the couch every night because it was so uncomfortable to sleep in the bed. One of her associates showed up after Anne left. We told her about our experience with Anne and how rude, condescending and nasty she was to us. She apologized over and over. The associate could never get the T.V. to work correctly and indicated someone would have to come out and reprogram it. Anne must of felt guilty because a grill showed up the next day. Some guy came out and had to order parts to fix the microwave. We could not use the T.V. because no one ever came back out to help us with it. Then we noticed water coming through the ceiling in the kitchen and called the office. The next day it was worse. Called again to let them know and they rudely snapped back that the guy had already been there. Office personal has no customer skills either. We were never so glad to get out of this place. NOW, CHECK THIS OUT. When my brother-in-law took the items needed to check out, he voiced that he was appalled how they treated us and responded to us. He indicated would would never come back. Then, this is unbelievable what Anne said. She said, "Good, we don't want you back". Horrible customer service and arrogant unprofessional people running this company. I am going to seek out every vacation home rental site these people are on and put this exact review. read more

This was our first time booking with Palm Air. Everyone was very nice over the phone and in person. They had the wrong information under our reservation and the instructions were a little confusing but that's ok. We stayed in a 3 bedroom duplex for the weekend that included a golf cart, which was very useful. The few suggestions I have is to provide guests with more than one small towel per room, and more than one roll of toilet paper, the only tv that works is in the living room and it's by an old antenna hanging loosely in the window. The bathtub has no stopper so cannot take a bath unless you stuff it with a washcloth and there were some hairs in the tub. The downstairs has a very strong mildew odor, couldn't figure out why. The tap water was a golden brown so not able to drink from the sink or refrigerator. Just needs a little TLC and better kitchen pots to use. I would rent from them again but it would be nice to know there was no cable so I could have brought my Roku for the kids. read more

Palm Air Realty - Vacation Rentals Near Me - Carolina Beach, North Carolina

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I have been renting homes in Kure Beach for the last 5 years. We tried a "luxury" listing this year Sea2sky the 3rd week of July. I had no problem with Palm Air, but the home should not be listed as luxury. It is clearly a rental only property with no pride of ownership. While we enjoyed the pool very much, the house needed some updates and repairs. The decking was splintered with nails sticking up in multiple places, the bathroom grout was crumbling, faucets loose, shower curtain kept falling off, carpets stained, stove had layers of food built up, etc. For $8000 for the week, plus a 1000 damage deposit ( which was refunded as promised) and a non refundable pet deposit, I was disappointed in the cleanliness and condition of the property and would not rent here again. read more

Palm Air realty has extremely rude people who run their rental properties. Jessica was the only polite and helpful person I dealt with. I was at the Snapper Lane resident also. Three out of the 4 TV's didn't work properly. Two due to the remotes not being programmed and one was not connected to any antenna or cable. The vertical blinds in master bedroom were broken so we were afraid to open or close them in fear of being blamed for their demise. Two laundry bags for 11 people's sheets and towels (which required and extra fee to get). The refrigerator had loose parts falling off and the glass shelf broke when a bottle feel over (an additional $90 that I replaced and repaired myself). I was specifically told that I was responsible for the shelf. A knob was missing from the stove, the microwave was broken (but worked) and the grill which was delivered 3 days before we left was missing the ignitor button. When I called about the leak, there was no gratitude. I felt like I was imposing and causing trouble. When I called to tell them it was getting bigger, the women snapped we already sent someone out there to look at it! She did give an insincere thank you before hanging up. The kitchen table was filthy when we got there. It was sticky, crumbs, dirt under the dirty place matts. I was told by Anne that I would get a refund for this but I haven't seen it yet. Anne told me I wouldn't be invited back to their properties. Really! They blew it! My brother in law and sister and I were there to relax and look at properties. We are thinking of moving there. Melissa at Caldwell Banker is a great agent. I'd call them and rent from a different agency. read more