I had a very disappointing experience with the reception staff at Cape Fear HVAC. I called with a…read moresimple question about my bill, expecting a courteous and professional conversation. Instead, Mrs. Laney and Mrs. Caroline were both extremely disrespectful and had terrible attitudes from the moment they answered the phone. As a customer, I wasn't argumentative--I was simply trying to understand a billing issue. Rather than listening or attempting to help, they were dismissive, rude, and made me feel like my questions were an inconvenience. Customer service starts with the first person who answers the phone, and unfortunately, this interaction reflected very poorly on the company. I hope management addresses how customers are treated because no one should be spoken to with disrespect for asking a simple billing question and shouldn't feel like they are annoying them by any questions it's the job they are getting paid for. I was so disappointed and after reading reviews I actually drove 30 minutes to talk to someone over them and when I walked in all I said was "hey how are you doing is there anyone that I can talk to over the establishment" and I was greeted by a older dark hair lady that would not give me her name or anyone else's that I could talk to after I told her what it was about. All she kept saying was we aren't going to be doing this which I don't even know what she was referring to because I was only there to talk to someone over them but at the end of the day if you are a person that feels like when you call a business you should be treated with respect please stay away from this business because apparently this has been a issue with other people according to reviews and it hasn't been handled

I had previously reviewed these guys and thought they were great. Well that's until you run into an…read moreissue with them. I've had them come out on 3 separate occasions since November 2025 to resolve an issue for me that never got resolved. They told me it was this then if it wasn't this it would be that. We jumped through the hoops and made all the changes to a tune of $800+. When the tech came out a third time in March 2026 and he literally told my husband what we had been having them come out to fix is how the system was intended to function. Sooo why did I just spend $800+ to fix a non-issue and why wouldn't someone else say that? Fast fast forward to May 2026 another tech comes in to complete regular service and what do you know that issue that the last tech said wasn't an issue turns out it is and now they said it would cost me an additional $1100 fix it. This is in addition to the $275 he had just finished swiping my card for to cover their yearly maintenance plan. I contacted the office and spoke to Frank. We agreed to split the initial $800 cost incurred and split ways and he'd reimburse me once he got the new quote. Sent him the quote but cropped the new company out because it's none of their business who has my business now. Well Frank now says they will not be able to reimburse me for failing to do the job and just charging me for things not needed unless I can provide them the invoice showing without cropping out the new company. I could be doing the repairs myself for all it matters. The point is providing you the next company's information should have no bearing or keep you from refunding charges that should have never been billed to begin with. Needless to say I am not being reimbursed half of the initial $800 agreed upon and Frank will likely come on here and try to justify not giving me my money back. Hope the $400 dollars is worth losing me as a customer forever and all the bad press I'm about to give you around town. I forgot to mention the new company is doing the job Cape Fear Air quoted for nearly half the price.

I can't say much about their services. I'm only reviewing the quote they gave us. They came in the…read morehighest of the three quotes received. Over two thousand dollars more.

Received bill from Blackwell heating and for my rental. They had the wrong billing address the…read morewrong phone number. Have been charging me late fees of almost 40 bucks. This is the first I've heard about it. Done a lot of business with them Hate that they would screw over a loyal customer. I asked him if they would remove the penalties. She said she couldn't and then I would have to talk to Mr. Blackwell. Mr. Blackwell needs to talk to me. I paid my bill online, and probably will not use their company again. I thought I had found a heating and air. I've moved into a new house with no central air, and I will not be using their company.

The Best in Fayetteville! Honest & Outstanding work!You will be 100% satisfied!!!…read moreI am so blessed to have found A/C Man Heating, Thank You LORD

I will just state my experience and you determine what you think. I utilized AC MAN in December in…read more2025 for a regular servicing on my HVAC since I delayed doing it in the fall. Miguel Regino arrived on time, which was a plus. He checked my system out as I expected, though I noticed him from my camera that he was on his phone for a while but I can't judge as long as the job was done. He informed me that my capacitor was going bad and quoted me a price a little over $250. He showed me what the number on his meter showed and I was a bit confused because I have some knowledge on capacitors so I declined replacing it. He then offered me a maintenance agreement for the year that included 2 servicing for the year. I took the contract and payed for it figuring, what the heck it was worth it. I called in 7 months later for my semi annual check up and Miguel arrived on time and began quoting the price from the door that I will be paying for this check up. When I told him that he sold me the one year contract with 2 maintenance calls a year, he told me that I only payed $245 for that one visit. The bad part, is that it would have been more if I didn't get the military discount. Oh, I also forgot to mention that I called another HVAV company in December to get a second option on the capacitor and tgst technician showed me the same reading and said it did not need to be replaced. I only decided to use them in the first place because it was veteran owned. I will go back to the company that replaced my less than 2yr old HVAC. I am a senior but I am also a veteran. I felt like prey. It is saddening.

My wife and i was very frustrated with the heating and air industry. We even decided to just put…read morewindow units in and forget about getting our big unit fixed. I find it ridiculous what these companies were quoting me to repair my A/C. Then I went to this one website, five minutes later got a call from Mrs. Tiffany at Langdon Heating and Air. When I talked to her on the phone it felt different. It felt like she saw us where we were. She said, "give us a try. I will send some out in the morning." So, I said, ok. Mr. Larry came out. He fixed my problem in less than an hour and a half. I am writing this review in my cool air conditioned house. Thankyou you guys so much. I highly greatful for your service and hospitality.

I used Langdon Heating and Air for an HVAC inspection to purchase a new home. The inspection was…read moreless than 20 minutes and did not catch a very obvious approximate 4 foot length of refrigerant line that was not insulated in the attic. This line began to form condensation and started to drip into one of my bedrooms causing damage to the ceiling in the same week I closed on the house. In addition, less than a month after closing, the compressor failed and a float switch in the attic caught fire. The inspection report noted a capacitor that was going bad, an unrealiable pan, and dirty coils on the condensor but failed to note the age of the system, the severe heat damage to the compressor, severely rusted out evaporator coils, or the refrigerant line that was not insulated. The refrigerant was also found to be three pounds low when I called another company to fix my unit. These are all issues that ANY reliable HVAC would inform a buyer of. This inspection was crucial for me in buying this house and in my contract the seller was required to fix any major issues. These issues are not something that occur in a short period of time between an inspection and a closing. Due to the failure of the inspection to catch these issues I am going to have to pay $10k to replace my HVAC less than a month after closing. Unacceptable and unreliable. The inspection was a waste of money and did not protect me as a buyer. The first photo included is the detailed notes from another company that came after I moved in. The other photos are what Langdon failed to inform me of and their inspection write up.

On Aug.30th, before the holiday weekend, at 1:46 pm I called spoke to Spring, always very nice, my…read moreair conditioner stopped working, at first it was going to be for Tuesday, then at 2 she called me to let me know a technician was on his way, the guys were very nice and professional. Problem was solved. Thank you very much Blanca Jordan

June 2017: Nathan's Installed a HVAC heat pump system in my home and didn't put down any carpet…read morecovers or plastic. Workers left tons of dirt debri and carpet stains - hopefully steam clean will get it out or carpet will need to be replaced :( Last year same problems with shoddy workmanship on my rental home - definitely a company you do not want to hire!

Had the yearly check up of our three AC units. Technician was very thorough and made on the spot…read morecorrections where he could. Stayed longer just to make sure everything had kicked in and was working properly. Thoroughly satisfied with the service.

We unfortunately had a blown fuse after business hours, but we were able to schedule for a…read moretechnician to come immediately the next day! Megan was a great help when I called early in the morning and within a few hours Brandon was on his way - great guy and great service. Extremely quick - our system was back up and running within minutes. Would definitely recommend this company to everyone and will be using again if any situations arise in the future.

I had another company come out twice in July who shall remain nameless. After wasting my time for…read more2-3 weeks without air mind you and hosing me for $200 and still not fixing the underlying problem. I had to have E&J come out to take a look and look closely they did. Many companies send out workers who tend to try and fix the problem or find a problem and off they go to the next job in like 15-20 mins. Not E&J, they spent an hour looking for this localized problem the other air company couldn't find. Well, a day or so later, the part came in and was fixed. If your air blows cold for like an hour and then it loses it's coldness and you don't have a leak and your pressure is normal. Then it's most likely the fan motor which was my case. E&J waited till that fan motor started quitting because they took the time to watch the Hvac where the other company didn't want to spend the time!

Review for E & J Heating & Cooling…read more Excellent I am extremely impressed with this business; from the beginning estimate to the installation,this business exceeds customer satisfaction! I had originally found E&J on Angie's List and requested a quote online. The next day I received an email estimate for my request at the time, to replace the very old air handler as the condenser was just three years old. The next day I got a follow-up email asking if I had received my quote. I emailed back that yes, I received it, and I would get back to them as I was getting a few other estimates for comparison. Weeks later I requested an estimate from E&J for the condensor as well as the air handler. I had called other companies and was I impressed with Eric's estimate as it was competitive and fair, also lower than other well known companies in my area. Eric was very nice about me asking for proof of license and insurance and emailed the documents to me the same day. He was also willing to rewrite the estimate twice as I wanted to be sure it was detailed and nothing was left out. He came over and measured to be sure we were replacing with the correct size unit, and Jennifer called me soon after about financing. She was able to get me set up with the financing company the next day, which is a fairly low interest rate at 6.4 and they have options for 5 yr, 7 yr, 10 yr payment plans with no early payoff penalties. Eric was ble to put me on his schedule for the following Wednesday, just five days after signing with the finance company. Also, the finance company does not pay the contractor until I sign off that the work was completed to my satisfaction. Eric's crew took pictures of everything (as my air handler is in the attic above the garage), took out the old unit, installed the new unit as well as replaced the fuse (was the wrong size for system), replaced the drain pan and drain line, installed two float/cutoff switches, replaced some pipe insulation, new pad for condensor, cleaned everything up and installed my Honeywell programmable thermostat. Eric and his crew were extremely helpful and professional. They truly care about their customers and give excellent service. This has been the best experience that I've had with any contractor in my 10 years of home ownership. Before leaving after installation, Eric made sure he answered all my questions and ensured I understood everything. He even told me in about a week the unit will be inspected by a third party to ensure the system is up to code, and he will send me a copy of the permit. Eric will register the unit for the manufacturer warranty, and he offers a two year labor warranty as well as a two year maintenance warranty. This company went above and beyond, they even picked limbs up out of my back yard, and that had nothing to do with the a.c. install!

I highly recommend this business. My experience was 10/10 from start to finish. The woman…read morescheduling was so friendly and helpful. Our tech who came to do our service was also amazing and a pleasure to deal with. He had our unit up in running in no time. I find Total systems to be honest and reasonably priced too. I would definately call them again for future service needs. Thank you again!!!

We were unlucky to be without heat prior to Thanksgiving as apparently many were. Everywhere we…read morecalled was super booked out and the one person who did come out didn't get back to us on cost for the part. Total Systems came out and diagnosed the problem, ordered the part and had it installed within the week. Sadly, it was more than just the part that was wrong and due to the age of the unit we opted to just exchange it for a new one. Not a cost you want to have prior to the holidays but they were reasonably priced for the work that needed to be done and reliable. Thankful to have heat again and a new eco friendly unit.