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    Collins Heating & Air Conditioning & Electric

    5.0 (1 review)

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    5 years ago

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    Blanton's Air, Plumbing & Electric

    Blanton's Air, Plumbing & Electric

    (116 reviews)

    i had a problem with my a/c unit that was 16 years old. i could have had it repaired but the cost…read moremade me decide to relace it. ihad my system replaced 14 january 2026. i forgot to rate everyone invovled in the sales, installation and post inspection after the sale. everyone was professional and perform their jobs with great care. i wish to let blanton management know that they were great. please let them know that i forgot to write everyone names down but i sure you know who they were. ihope that they be rewarded for their job performance.

    I want to first start off saying that Joe, the technician that came out was good--no issue with…read morehim. My issue is the cost and still have not received an invoice after two attempts calling and stopping by their office. My AC went out and according to the technician, the pipes were clogged and needed to be cleaned. Since the pipes were backed up, it caused the drip pan to be full of water. According to the technician, to take a shop vac up to suck the water out of a 3' x 2' pan would cost me over $500. I asked if I could use my shop vac for free. He did not answer but gave a slight laugh. After all said and done, my total bill was over $1100. Again, I called them twice and stopped by the office to get the invoice and to discuss why it cost $500 to suck out water in a shop vac. Still no response from the 4 / 5 individuals I spoke with. They forwarded my information to Beverly in the Gardner office--let's see if I get a call. UPDATE: One week later--still no call from Blanton Air or Beverly. NEW UPDATE: Blanton Air called and finally sent me an invoice, after receiving the invoice, I had to ask them why I was charged with for water of a removal of a drip pan and a second drip pan (first time I even heard them mention a second drip pan)--this was their response. I just asked the hvac manager and there is only one drain pan under an HVAC unit. It's called the secondary drain pan because it backs up the primary drain line if it fails. That seems confusing I know but it's the term used in HVAC, not just for us. I also found this information as well. A secondary drain pan (also called an auxiliary drain pan) is a backup pan that sits under the indoor portion of the HVAC system--usually under an attic air handler or evaporator coil. What it does-- Its job is to catch water if the primary drain system fails. Normally, condensation from your AC drains out through the primary drain line. If that line clogs or the internal pan leaks/cracks, water can overflow. The secondary pan is there to catch that overflow before it damages ceilings, walls, insulation, or floors. In plain terms Think of it like this: Primary drain pan/drain line = the normal route for condensate water Secondary drain pan = the emergency backup pan underneath the unit Where it's usually found You'll most often see a secondary pan when the unit is installed above a finished space, especially: in an attic above a ceiling in some elevated closet/platform installs Why it matters If a unit is over a living area and there's no secondary protection, a clogged drain line can end up causing: ceiling stains drywall damage insulation damage mold concerns flooring or personal property damage.

    Comfort First Heating and Cooling - Reliable HVAC, plumbing, and electrical services in Sanford to keep your home safe, efficient, and running smoothly.

    Comfort First Heating and Cooling

    (82 reviews)

    *Edit* 6/9/26: the owner of the company wrote a message saying for me to call them. I called the…read morecompany & tried to speak to said owner to no avail. Makes me wonder if the owner is writing the comment or is it a manager Only person I can speak with is a manager. I want to know why we were charged $1647.10 & the century F48SP6L12 blower cost $150-$200. Labor can't cost $1400. For about 30-60 mins of work. I also want to know why the quickest they can get this new part is Thursday & they can't give us a scheduled date for service. This isn't good customer service or helping customers. I am at the point I just want our money back. I also want to know why they make customers pay 100% up front. I could understand if it was a specialized part but this is a common part. I am not getting anywhere so far w this company either w phone calls or emails. I emailed corporate (not their Sanford office) the company that owns their company. Hopefully someone can help resolve these issues. * On 5/26/26, the inside hvac unit started to make noise. My husband & I turned the ac off & called this company to come out to find the problem. They were quick with this service call. Riley (technician) helped us find the problem, something to do w the bracket & the fan. That cost was about $90. That was the diagnostic & stuff charge. My husband spoke to the company regarding the part & labor that we needed to fix it. We were charged:$1647.10. We had to pay the entire amount before they would order the part. We did have a little over $1100, we were short $500. Needed a couple days to have enough money. Once we had the amount, my husband called & made the payment. They said it takes about 7 days for the part to come in. So we had to wait longer w no ac in this carolina heat. I don't understand why the company made us pay for the service up front & we haven't even received anything yet from them. I can see asking for 50% up front not 100%. Regardless on 6/5/26, they state the part came in. However they won't be able to make a service call until 6/8/26. I thought they serviced people that had emergencies. Isn't being without ac an emergency? And let's state the fact we already paid for the service. Add to the fact w emergency, it would also be a medical emergency for someone that resides in the house. They wouldn't be able to come until 12-5 on 6/8. On 6/8, Riley is the technician. The part that was ordered, a brand new part we paid for has corroded wiring (enclosed pics). Even if that is the fault of the manufacturer it was sent from, does this company check items they receive when delivered? He came about 6 pm. It was later than we were originally told. I am not faulting the technician however the company that schedules the appointments. So we are going on over 2 weeks with out central ac. To me this company failed me & my husband. They are not opened right now for me to call them. I will be calling tomorrow. Hopefully things are made right. So far this company deserves a rating lower than a 1. And I will be contacting corporate too.

    Our air went out mid summer. We requested a service visit and this company was sent out via…read moreAmerican Homeshield. The technician was very efficient. He explained the whole process...everything from the installation to the financing. The unit was installed within a reasonable time frame. After the unit was installed, they even sent someone out to verify and check all of the work that wad done. We are still enjoying our air!

    Collins Heating & Air Conditioning & Electric - hvac - Updated July 2026

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