I have been a patient here for 5 years, but I've decided to change clinics due to billing concerns…read more On multiple occasions, I was quoted one price for a service, but later charged a different, higher amount. Additionally, they charge a $75 fee if you need to cancel or miss an appointment without giving at least 24 hours' notice, even in situations where you are dealing with unexpected issues. Overall, this lack of transparency and flexibility has been disappointing.

Lies and unprofessionalism - do not believe them when you they tell you how much something will…read morecost they are not honest and will slap additional charges on - they will not explain and will not respond to phone / email - they refuse to work with insurance - AVOID

Dr. Solanski which is the new dentist working in this office is magnificent! she did work for…read moreRiccobene in Wakefield office but moved here to be closer to her home. I live an hour from the Apex/Cary area and I will continue to drive that hour to get here! They recently had a complete change in the front office which changes your complete experience!! They are now so friendly, professional, and truly care!! I even complimented on the office managers, Jennifer King, and she gave them to me. That should tell you a lot!! I can't express enough how professional and friendly Dr. Solanski and the complete staff are. If you are even thinking about looking for a new dentist, walk this way! You will never leave disappointed!

BEWARE!!! BEWARE !!!!! BEWARE !!!!!!…read more I have had 2 separate incidents with this office and it has cost me over $5000. I asked about a night guard for TMJ and they told me they could make it - a gal questioned the wires in the guard and the gal with her said the lab would figure it out. The guard came back with no wires and they didn't return the old guard. My insurance would only pay for 1 guard in a 12 month period. So it cost $4000 to get the correct guard made as the TMJ issues were returning and I had severe pain in my jaw. In December I had an exam and was told I needed 2 crowns. I told them I wanted to wait until January because I was changing insurance. THE DENTIST AND THE HYGENIST TOLD ME I SHOULD DO IT NOW - IN DECEMBER- BECAUSE THERE MIGHT BE A WAITING PERIOD WITH THE NEW INSURANCE. I went back December 30th and paid the balance in full. I went back for the final crowns in January. They billed my "old insurance" in January and the claim was denied. Now I am being billed over $1600. Angela, the office manager, told me that there are notes in the file that said to keep the "old insurance" until the crowns were delivered. THAT IS FALSE!!!! I was told to get everything done on the old insurance. But now it is my fault because I should have known that they would have to bill my insurance for the permanent crowns. But isn't it nice that they will settle with me if I pay $1000 instead of the $1600 that was not paid by insurance. THEY ARE DOING ME A BIG FAVOR BY TRYING TO REDUCE THE BILL. Interesting - if your office is not in error due to the false note in my file - why are you offering me a "DEAL". BEWARE BEWARE BEWARE This office does everything to get MONEY !!!!! I would give a -10 if the rating was available.

This dental office was recommended by a friend a few years ago, when our former provider stopped…read moreaccepting private insurance. We are very happy here. The staff here is friendly and professional. The hygienists are excellent - Ali, Tabitha, and Christalyn come to mind as standouts. I really love Dr. Austin who takes time to explain procedures and dental health, and who is also really gentle and fantastic with kids. In additional to routine cleaning, I have required additional dental procedures done (e.g. crown filling) and I was very happy with the results. Front desk staff Jill and Jodi are also lovely -- they have alerted me when I have credits on my account, and it is always a smooth process whenever we arrive for appointments or have to deal with billing. I also love that I feel no pressure to follow up on referrals, procedures, and additional services suggested. Overall, this office is professional and personable when dealing with patients' dental health.

We've always received excellent dental care from Riccobene, but their billing process has been…read morefrustrating. Their billing department uses high pressure tactics to collect outstanding balances that resulted because they did not properly file insurance claims. For example, when my wife called for an appointment due to a toothache, Riccobene initially said they would not schedule the appointment unless my wife paid an outstanding balance. She reminded them about our insurance and a week later we got confirmation from the insurance company that they paid Riccobene and that we do not owe anything. I have also gotten collection notices from Riccobene, but when I called and asked they had not filed the insurance claims. This sort of thing happens often, and they are now asking patients to leave a credit card on file so they can charge it without our knowing. After many years of dealing with this we are fed up and plan to seek out a new dentist. it is a shame because their dental services are very good.

I absolutely love Riccobene Associates Family Dentistry! Dr. Blessings, my hygienist Meredith, and…read morethe entire team are fantastic. The front desk staff is always so warm and welcoming, and every hygienist and assistant I've seen has been just as kind and professional. The office itself is spotless and makes you feel comfortable the moment you walk in. I usually come in for cleanings, but I've also had fillings done in the past. Even though I was nervous about needles, the whole process was smooth and painless. they really put me at ease. I've never had a bad experience here and truly feel cared for every visit. I would 100% recommend this office to anyone looking for a dental practice that is friendly, professional, and genuinely cares about their patients!

Worst service ever. Two horribly made partials has to be returned and they charged my insurance…read more$1600. Now waiting over two and a half months for charge to be reversed as I have to go elsewhere for the work at double the price. This office has been jerking me around for 2 months. The worst part is they were never authorized to submit this to my dental insurance.

I got some upper dentures at this place about not quite two years ago never did fit and every time…read moreI them back they were told I was told by Dr Justin it was my problem and I'd have to learn with it the way they were made they never did fit me. I don't wear them this day and I finally got me a new pair from the dentist close to me right out here at Flowers plantation they fit perfect the first time and I've had no trouble with These cost me $816 the one from the other denture this place cost me $1116. I would not recommend this place to anybody.

I do not recommend this dentist. My experience was very distasteful and unsatisfying. The dentist…read morethat was extracting my tooth, was very rude to me and told me not to ever return. He initiated me to raise my left hand if i felt pain, after being poked 6/7 times i felt air in my tooth causing me to jump and raise my hand and he proceeded to tell me not to come back and stopped in the middle of the procedure. His attitude was very aggressive and I will never return here again. Worst experience ever. I'm still in shocked. He could have handle it very differently. Not to mention, i sat in there for 45 minutes before being seen , when i had to ask them what was taking so long, the lady said she forgot to check me in after i paid my co pay. I arrived at my appointment on time and was told that i would be seen first. 7 people went before me . As i still was in pain with my tooth. 6 days before my birthday.

I have been a long-term patient at Riccobene, but my recent visit for a tooth extraction and bridge…read morefitting was deeply concerning. While the dentist who performed the extraction was professional and efficient, the subsequent care provided by the dental assistant was unacceptable. The assistant struggled significantly with the impressions, requiring three painful attempts that left my mouth raw and sore. Furthermore, she fabricated a temporary bridge that was bulky and ill-fitting, then proceeded to cement it without the Doctors authorization. The doctor eventually had to intervene to remove and fix the work. Which meant more unnecessary work had to be done. This lack of technical proficiency resulted in an unnecessarily long and "borderline traumatizing" appointment. I strongly feel this assistant requires further training before performing these procedures on patients again! However, the front desk staff is super sweet and nice. I enjoyed Stacy and all the knowledge she provided me to have a great experience!

I called asking for an appointment with an endodonist 3 times. Left my number and they never called…read moreback. Poor customer service!

The staff are unprofessional at the front and will ignore you even when standing in front of them,…read morewhile on their phones. We wanted to like the care but decided to take my family of 6 elsewhere.

I was sad my hygienist is gone. She had a baby and moved. Today's staff was wonderful and helpful…read more I met Dr Pooja for the first time. Everything was quick and pain free. Plenty of parking out front. There's some construction on the main road but you have two ways to turn in and out so it should not be a problem.

Our family have all been patients of Dr Robbie for 17 years. We love her, love Barbara and always…read morefelt like we were cared for over the years. Unfortunately, we, as a family, will not be staying as patients any longer. Once Riccobene took over, the family feel left and was replaced with giant corporate greed. We've had billing issues, a male dentist there (military dentist) told me I needed a cavity filled. Dr Robbie did current X-rays and said, absolutely not! No cavity anywhere! The office feels like a giant cattle call. No friendliness, no warmth, the revolving door of staff shows how bad it's become. On our most recent visit, there were FOUR temporary hygienists/assistants. You never see the same team. We've witnessed questionable behavior from a dentist there (male military dentist), we've seen hygienists standing around eating in the patient area. This office is no longer what it once was and we are moving on. Following Dr Sommer to Youngsville Dentistry, he's terrific and actually cares about his patients.

My mother and me attende this office for a couple of years. They do not honor medicaid for my 99…read moreyear old mother and told me she needed a repair at her root canal area. I found a dentist that took medicaid who said,she Has NO cavity! I will not be returning there!!!