I'm not aware of the negative experience that was mentioned, but as someone who is autistic, I've had nothing but wonderful experiences at Dr. Swart's office. The staff treats everyone like family, and they consistently go out of their way to accommodate individual needs and make patients feel comfortable. Before making a decision based solely on someone else's perspective, I encourage you to visit Dr. Swart and the team for yourself. In my experience, they are among the best dental offices around. Their compassion, professionalism, and commitment to patient care truly stand out. Highly recommended! read more

I am autistic and I'm seeking a dentist who recognizes the frustration tolerance challenges and executive function issues that often comes with that- I'm not seeking one who makes it so I need to contact 3 people to get my information in on the phone and if they bully me about just needing to get information in and trying to do it efficiently over the phone, I can only imagine how my dental appointments would've gone and how much they would've disrespected me about how often I brush or floss. I haven't even seen these people and already they were difficult and the receptionist gave me a lot of attitude and instead of saying "we understand and have a good day bye" she said "I agree" when I just said it isn't a good fit at this time. This lady has no business running an office . I usually try to refrain from leaving bad reviews but I have to let people know this happened so others don't experience this. I'm really sad . My therapist recommended them and I can't use them now. If I am spoken to like a 3 year old over the phone, I can only begin to imagine what my in person experience would've been. Not The place for autistic people as they interpret every tone of voice that is a lower tone to be someone upset with them and they make commands like they're training a dog with you. read more

Awful place, I got charged $50 because I could not make it to the appointment and they never said On the signed paper that I would get charged $50, feels like they just made it up. Also I had someone randomly message me to set up extra appointment and charge me on the spot. Very weird place. read more

Best dentist ever! The office staff is super friendly. I travel 1/2 hour because they are worth it!

Dr. Shah is no longer practicing at Serene. Dr Rachel is the new operator and she is AMAZING! Just a quick overhaul of the facility - Lots of open parking spaces, great location, excellent customer service and super clean facility!! Dr Rachel is amazing! I'm the last guy to offer himself up for a dental visit so to get me in front of a dentist it has to be a serious reason! Dr Rachel and her staff are super pleasant. I absolutely love Donna! She is the best dental hygienists ever. She gives great conversation and she's always interested in your comfort and well being. Dr Rachel is precise in everything that she does. The vibes and energy at Serene is so pleasant. My favorite feature of this dentist office is their attention to comfort. If your looking for a dentist you can put you trust in, give Dr Rachel a shot over at Serene Smiles in Morrisville! read more

Serene Smiles Dentistry - Love the new layout - General Dentistry Near Me - Cary, North Carolina

Mo is an excellent hygienist who promotes healthy teeth and awareness. She does everything possible to help you feel comfortable with the experience of getting your teeth cleaned and maintaining healthy gums. I have never liked going to the dentist but she helps me feel at ease with the experience. read more

I was looking for a dentist with a hygienist I felt comfortable with. I am so happy I chose Serene Smiles. She was very professional and made my visit very comfortable. I was also very happy with the dentist. She showed me images of a couple teeth that need attention and what would be the best course of action. They were very upfront about my copay prior to arrival so I was not surprised. I highly recommend this team, read more

According to my conversation with the technician on Sep 25th, I came to your clinic just for cleaning my teeth, I didn't want to do any extra treatment and x-ray exam anymore because I did the whole oral exam just a few days ago in another clinic. The technician told me she understood and won't charge me. I did pay the charge for my teeth cleaning and left. After three weeks, you posted a bill to me asking for $78 for extra exam. This is not first time your clinic charged us without reminding your patients and got their confirmation in advance. I still remember that your financier invited me to come to your clinic at 12:00 p.m on Oct 1st. She apologized and promised me she will check the insurance balance of mine and my family members in the further. Only after 16 days, it happened it again. $78 is not much money, but as your patient for last over 4 years, you can't treat us like this way. Your clinic called 911 kicking me out, the police man suggested me keep calling Dr.Swart and sending email. And your front desk said to me Dr.Swart will me back at 5.00 p.m. today, but nobody contacted me just leaving me waiting in the cold outside. I will keep calling Dr.Swart and let her explain to me. By way, Dr. Swart never showed us her qualification and certification of dental implant before procuring dental implant for my husband which was bad experience as well. read more

Dr. Rachel Swart is the best!! Her staff provides Gold standard care and service. Previous dentist told me I needed a permanent implant for a tooth. Dr. Swat saved the tooth and saved me $6k. I hated going to the dentist. Not anymore. She and her staff are amazing. They feel more like family than a dental office. I highly recommend. Your #1 fan. I love yall. read more

This is a class act dentist. After a very negative experience elsewhere I came here and experienced no pain during my extraction. Dr. Swart was extremely gentle and understanding and did such a professional job. Highly highly recommend if you have dental anxiety. read more

The office was super clean and they had a welcoming staff. Paperwork was extremely easy to fill out and it was super easy to make an appointment. The staff was super nice we loved our dentist and our hygienist was amazing as well. This is definitely going to be our dental office from now on! On top of the fact we were in and out in an hour with 2 appointments!! Would definitely recommend if I could I would leave more than 5 stars!!! read more

Amazing service, the amazing staff! I couldn't ask for a better place. The explanation for procedures is simple to understand and they really work with you to give you the best options available. I recommend for anyone! read more

Best Dentist in the Triangle. I am not kidding and was not paid to do this review. I have referred at least 5 people to this place. It's the best dentist I have ever experienced in my life. I never would have considered removing my wisdom teeth until I came here to Serene. The staff is so nice and it's nice to see consistent workers here. I have been coming here for about 4 years now and I have had the same dental hygienist, Donna, and the same receptionist, Lisa. Those ladies are wonderful. Dr. Shaw is amazing too! They will take care of you. Insurance or no insurance they are here to help you! Bring your family and children to Serene. You won't regret it! They even do Invisalign and other cosmetic services! Call today to schedule your appointment! You will be a patient for life! I live in California and I fly back here JUST to see Dr. Shaw and his team! No place like it! read more

I cannot Thank Dr. Swart and her staff for the Beautiful work she did to repair what another dentist had done to me. Dr. Rachel Swart and her staff welcomed me and cared for me with so much love and kindness. I'm literally in tears right now, because in just two appointments, she gave me a smile that I can be proud of once again I haven't had that in a couple of years. Thank you to your wonderful staff for making me feel so comfortable and at ease, and Dr. Swart THANK YOU for giving me my smile back, and getting me ready for my daughters wedding. I only wished I'd met you three years ago before this nightmare started with the other Dentist of whom I won't name. Anyone needing Dental work I highly recommend Dr. Rachel Swart. I could not be happier with their work. read more

Awesome office! Awesome staff! Great with small children! -The Pristell Family read more

Great location. Great dentist for adults and children. Accepts different insurance plan. Wish it was open on the weekend once a month or so. read more

The entire staff was very friendly and Dr Swart was professional and took care of my concerns and filling quickly. Great results and I was very pleased. Highly recommend to anyone looking for a dentist. Amazing office that attends to every detail! read more

I had my first appointment at Serene Smiles this past week and it was the best experience I've had at a dentist ever! I had concerns about a cavity that they did indeed confirm almost immediately. Dr. Swart herself did my exam and cleaning and when I asked when the soonest would be that they could do my filling, they asked if I could do it right then! No anxiety about waiting to come back. I also loved how thorough Dr. Swart was in explaining everything. When I go to the doctor I love to understand what's going on and nerd out! Also with COVID going on, I felt completely safe being there. Each cubicle is totally secluded. Totally recommend, wonderful experience. read more

BEST Dentistry Practice around! The staff are always welcoming and accommodating. I have been a patient for years and have never had one bad experience. Dr. Swart is so kind and caring, she has gone out of her way numerous times to fit me into her busy schedule. Thank you to the whole Serene Smiles Family! Also, a special thank you to Donna, Nicole, and Dr. Swart! read more

I have been going to Serene Smiles Dentistry for extensive dental work. I neglected my teeth due to my fear of dentists and no insurance. I finally decided I needed to do something as I was having numerous infections and my teeth were just extremely bad. Dr. Swart was not judgmental at all and gave me various options to choose from. I decided on crowns and a partial where some teeth needed to be removed. I am very pleased with the outcome. Dr. Swart and her team are awesome. Highly recommend her if you need a dentist or just want to change from your current dentist. read more

Serene Smiles Dentistry is definitely the best dental office I have ever been to. Dr. Swart and her staff are kind, patient, and considerate. They go out of their way to make their patients feel relaxed and comfortable. Dr. Swart is extremely gentle! The work she did on my teeth has been life changing. I smile more, and I no longer cover my mouth when I talk. People compliment my smile now! I highly recommend Serene Smiles Dentistry! read more

Dr shah and his staff and amazing! I have been going here for 10 years and would never go anywhere else. Highly recommended.

I have been going to Serene Smiles Dentistry for knots 10 years. Dr Rachel is fantastic. She just came in on a Sunday to see me when I had an emergency. She's very good at what she does and puts customer service at a premium. read more

Great staff and Dentist. Dr Swart has a great touch and did really good work at a reasonable price. I had put off some dental work with the previous owner of the office due to laziness and cost. When I went to my last cleaning Dr Swart said I should get a filling replaced, they gave me a quote that was much less than the previous one and I decided to go for it. I just had the work done yesterday and I am happy. She has a nice chair side manner, she and her team are friendly and easy to work with. read more

Dr. Swart is our regular dentist for cleanings and check ups and Dr. Swart and the staff are always great! Recently I have been bringing my daughter to Dr. Swart's and her staff to have veneers and a bridge done to fix a genetic condition in which my daughter is missing adult teeth and her teeth are smaller than normal adult teeth. I could not be happier with the service and outcome of the procedures! Dr Swart and her staff were caring and sympathetic when it came to her pain management during the procedures and her fear of the dentist/needles. Her teeth look amazing! You can't even tell that they are veneers/a bridge. Her teeth look so natural. Dr. Swart to the time to make sure they were perfect! I would highly recommend Serene Smiles Dentistry and Dr. Swart. They are wonderful! read more

I'm a grad student without dental insurance, so I panicked when I chipped a tooth. I called several dentists in the area. The last place I called was Serene Smiles. The name suits the practice. They helped me find a package that worked for me. They walked me through that package repeatedly before and throughout the appointment, and they were kind every time they discussed it with me. When I went, I met the most fantastic professional and considerate group of people. Definitely recommend! This is the first review I've written. They are that good. read more

Dr. Shah is hands down one of the best dentists I have ever had (and since we move a lot we have had several). His office is centrally located, his staff efficient and friendly. They are patient focused and work well with all ages. He even went out of his way for emergencies. Ps: I love that they have television and headphones to use when sitting on that chair getting a cleaning. Love the attention to detail. My son loves the goody bags he gets at the end of the appointment. read more

I have always been terrified of the dentist, but Dr. Shah completely understands why that is, and he always goes out of his way to make sure that I am as comfortable as possible and that there is as little discomfort/pain as possible during any of my procedures. He even builds in time into my procedures to stop for a few minutes and let me relax if I start to panic. His staff is always friendly and nice too! The only thing I would suggest changing is his newer hygienist, Donna. She took over for my favorite hygienist, Lynn, when she moved away. In my honest opinion, Donna seems to talk a little too much, which extends the amount of time it takes to complete a routine cleaning. She is VERY nice and tries to make you comfortable, but her talking was beginning to make me a little anxious. And, I didn't leave the office with my teeth feeling as clean as they normally do - she buffed them with the gritty toothpaste only halfway through her scraping any tartar off, so the second round of scraping and deep cleaning of my teeth negated the clean feeling and taste that I had from the toothpaste she used. All in all, I love Dr. Shah's practice and his staff! read more

Dr. Shah and his team are amazing. We are life long patients at the clinic. We have been going to Dr. Shahs office for the past 6 years and we still get the same great treatment each time we go in whether is for our routine dental cleaning or something as major as a root canal. I would highly recommend Dr. Shah and his team for any dental work. read more