Clean facility and friendly staff. Hygienist Maddy at the Brier Creek location was great!

Good care as usual but terrible on billing and letting patients know the truth before a procedure. I was lied to about medical coverage for a stupid apnea guard. Told everything was covered and in-network. They even had to do a prior auth. And then sent the order to another provider, you guessed it, out of network. So, they send me a bill for several thousand dollars with no other contact. Like it's no big deal. Billing is kinda like, eh, nothing we can or will do now. Just awful business practices. I can guarantee I won't be back unless they come up with a fix. I hate to change but things like this are what ends businesses and rightfully so. It seems to be going downhill fast. read more

They have a policy for 48 hours cancellation fee (totally fair) but don't hold to it themselves. Not here for the hypocrisy especially when I have been a client for 8 years. read more

Staff and doctors are excellent!!! Everyone treats you like family!! Lisa De Francesco read more

Triangle Family Dentistry - My daughter - General Dentistry Near Me - Morrisville, North Carolina

Been going here for years always the sweetest staff! shout out to Christian for making me feel so comfortable!

My teenage son recently started going to this dental office in Morrisville for routine cleanings and a crown procedure. Unfortunately, he was late to his crown appointment, and instead of working with him or showing any understanding, the office refused to fit him into the schedule and imposed a $150 charge. I spoke with the office manager, Christina, to try and resolve the issue. Unfortunately, she was dismissive, lacked empathy, and seemed unconcerned about the situation--a disappointing experience for any parent. Everyone runs late sometimes, and it's discouraging to see no grace extended, especially to a young patient. After looking into other reviews, I've noticed a pattern of similar complaints. If you or your family value flexibility, understanding, or decent customer service, I would recommend looking elsewhere. read more

Dr Long and staff are amazing! He's very nice and Zaneta, Lisa helped me with my treatment plan.

Have been going here for years and they are the best!! Super attentive and knowledgeable and always very accommodating! Highly recommend this location and the one on carpenter fire station! read more

They are a full service. so many other places take a day or two to get a crown made. they do it in house saving time and effort. I have found them comparable price and faster service appointments. I like this place. read more

Megan and Dr. Heydary are fabulous. Attentive, take time to answer questions, professional and friendly. I would rate a 5 but be sure not to ignore texts , emails, etc to confirm your appointment or it will be canceled. read more

Cassandra and Dr Salem were awesome. TFD always provides great customer service. I've been coming here for over 12 years and have appreciated how friendly and timely they are. read more

Miller was so great! He cleaned my teeth and recommended what to do daily to prevent my teeth from getting cavities and gum disease. He was so nice, I would recommend him to anyone in the area!! read more

Front-end assistant's lack of professionalism is unacceptable. I arrived on time, 15 minutes before my appointment made 6 months ago, and it appears that they canceled due to a no confirmation. This is not the first time that an African American thick woman with glasses has been dismissive towards me. She lacks etiquette and professionalism in treating patients. She was making coffee when asked that I had not been called after 20 minutes. Didn't bother to stop doing her coffee instead ask another one to check for my appointment. Supervisor or manager no where to be found nor called like the assistant said. Sadly you lost another patient. read more

These guys are complete crooks. They try and up charge you for cleaning and things you don't need but won't let you decline when you tell them you don't want the up charges your insurance won't pay for BECAUSE THEY ARE NOT NECESSARY. Don't waste your time with this place unless you have a lot of money to blow on unnecessary stuff. Read the other reviews. I'm not the only one they do this to. read more

Front desk is very unprofessional not somewhere I would want to take myself or spend a penny on. Very snobby and they seem irritated. Was always on time and they are obviously not qualified for the position it's embarrassing. read more

So I am typically terrified of the dentist - yet today.... This experience was top tier. As a millennial I appreciate efficiency and transparency whenever I visit any kind of business. Although they were busy at the time of my scheduled appointment - I came in, filled my paperwork out and was seen RIGHT at the time of my scheduled appointment. (HUGE PLUS) My dental hygienist was sincerely a gift from God, the universe, whatever deity you chose to believe in - she exceeded my expectations. She was gentle, she was personable, she was knowledgeable and she also made me feel better about being terrified of the dentist. (She also verified my benefits prior to doing any services - If you know, you know). My dentist was GREAT on top of that. (Shout out to no cavities!!) Anyways - great dentist, transparent, quick and the vibe was nice. 10/10 recommend. read more

Annie and Dr. Heydari were friendly and thorough when addressing my questions regarding retainer use and proper flossing techniques. I would highly recômmend this practice! read more

If by any chance you are disabled/ a wheelchair user, please do not visit this practice. They discriminate against wheelchair users. My family has been going to this office since we moved to the area in 2018. The first time I made this appointment, I told them he was in a wheelchair and could not transfer, and they said it was not a problem. He has had various procedures done at this location, and we never had a problem. The hygienist who saw him simply moved the chair around to accommodate him. The last time we were there, I had called some days earlier to make sure they knew he could not transfer from his chair, and they said sure, come in. We got there in the morning, and they shuffled to find a room. After the X-ray, a dentist came in and said their office was not equipped to handle my husband's care anymore. And proceeded to offer us a referral to look for a different dentist and made sure all their locations were taken off the referral. According to the dentist, he said he wasn't the one making this decision; it was " management." When we told him we had cleanings done there in the past, he said oh well, then that shouldn't be an issue. At that point, we just felt so disappointed, and we left. My husband felt horrible. I can understand if their office is tiny, but this office we were in was huge and could accommodate four wheelchairs, and my husband's chair could tilt, so the hygienist didn't have to stand on their feet to clean his teeth. But I guess wheelchair users are an inconvenience , and they would rather see only non-disabled people. I guess quick turn around of their rooms, equals more money. If their policy had changed on seeing individuals in wheelchairs, they should have informed me on the day I called instead of finding childcare for my children, taking him all the way there to be told they couldn't provide service to him. They handled that situation badly and it's sad your office treats individuals with disabilities this way. read more

I've been coming here for over a year now. This office has been beyond accommodating with my busy work schedule, getting my wisdom out was such an easy experience, and their timely appointments. I'm in and out in less than an hour. The staff is friendly and down to earth. Loved the fact that they could see me on a Saturday morning. Annie and Dr. Mays made my experience great by walking me through everything and being so gentle. read more

I am new to the area and went to 2 other Dentist Practices until I found 'THE ONE!!!!!" OMG! From the front of house staff to Dr. Jonathan Boes to my wonderful, professional, knowledgeable, informative, and personable hygentist, MILLER, I had the best dentist visit in over 60 years. I cannot say enough about Triangle Dentistry in Morrisville. They will be by future dentist office always. Thank you for your professionalism, kindness, and honesty. read more

Really hate writing this review because I've been going to the Morrisville location of Triangle Family Dentistry for the last 8-10 years or so, and my experience has been overwhelmingly positive up until now. Even after I moved to the other side of town, I was willing to drive half an hour out of the way to continue seeing the dentists here. But last year, I received Invisalign treatment and paid off my bill for it in November. Come January, I received a surprise bill for an extra $1200 - no call, no email, no text, just an automated statement that I suddenly owed them over a thousand more dollars after closing out my account. I spent months trying to work with them or to at least get an explanation for why my paid off treatment suddenly had a new price tag. I called them, I asked multiple people about it when I was in the office, I went to my insurance, I asked if I had been accidentally charged for the wrong treatment. I was told multiple times someone from their billing team would reach out and talk to me directly about this, but the most I received was a voicemail "confirming that the additional $1200 was my responsibility" from a receptionist. That's it. Eventually I had to engage a third party, who also spent months trying to get them to respond to calls. After all of that, I didn't get someone from their finance team to tell me that their quote had been incorrect until 7 months later, and to even get that much I still had to ask them directly to explain it to me. During this time, I also found out they hadn't been accounting for over $200 I had paid them last year and had to ask for that to be included in my statement (which took several more weeks), so even their blind bill was an overcharge. And I also had to directly ask what had happened with that, because nobody from their office thought I deserved the courtesy of an explanation for that, either. It was very clear during this interaction that they either do not respect their patients or their internal communication is so poor you'll be left to feel that way regardless. The bottom line is that if you're lucky enough to never receive an incorrect quote or billing issue, the dentists themselves are great - I've had fillings, emergency root canals, crowns, orthodontics, and my wisdom teeth removed at this location. But being given the runaround by their billing personnel - who knew before I ever received that bill why it was being sent out but still let me run around for 7 months trying to "solve the mystery" - has left such a poor taste in my mouth, that I will not be going back. I would encourage anyone getting more than your standard cleaning done here to engage directly with your insurance to verify a quote before agreeing to any service at all with them. They have no problem blindly billing you the extra without notice, and they're all happy to leave you in the dark for months about why -- but they certainly will make sure they get their money out of you in the end. read more

I have only had positive experiences with the staff and dentists at Triangle Family. They are professional, helpful and there is very little wait time. I would recommend to anyone in the area! read more

Christian was amazing doing my deep cleaning today and all staff was very kind and wonderful. I really recommend this place. Thank you for the great service. read more

Scheduled a basic cleaning appt two months in advance for my two sons - 3 and 10. We have a Delta Dental plan that is in-network. Arrived the morning of the appt to be told our insurance was not on file or verified so we would have to pay out of pocket and be reimbursed. I have never had this experience at any other dental office for a basic cleaning. They actually request your dental insurance info when u schedule an appt and verify it before you arrive. I am confident that I provided our insurance info when scheduling the appointment. We are new to the area, I was looking to find a dentist closer to our home in Morrisville. Well, this is not the place. I immediately cancelled and we will return to the dental office in Apex that we were going to and I will find a dental office in Morrisville that has a better new client experience. read more

I have been coming here for a few years now. I have always had great interactions with the front desk, hygienists, and dentists ! They always make sure your comfortable even when you have lots of dental anxiety. read more

Great dental practice the staff always take time to explain things. I love my dentist Dr. Sailon is very nice and takes a good care of my teeth .!! Highly recommended ..! read more

The dentist, hygienist and dentist were good, but the technician struggled with the X-ray machine, causing a lot of discomfort for my kid. Despite being told that the machine wasn't emitting radiation, I knew that wasn't true. It turned out that there was an issue with the connectivity/cable between the X-ray machine and the computer, but the X-ray machine was functioning. read more

At the time of my appointment, the practice's actual Covid-19 safety measures were not aligned with those listed on their website. Their site claims that employees are to wear masks and that sanitizer is available at the entrance to be used upon arrival and departure. During my visit, I spotted two employees in public areas not wearing masks, and I didn't see sanitizer at the office entrance. I was also displeased that the dentistry also did not enforce its mask policy with patients. In the waiting room, two children were not wearing masks and their parent was barely wearing one with it hanging below her nose. I've been to a different doctor's office where the covid-19 protocol was much stricter and I felt much safer. With lives at stake, it's better for businesses to err on the side of precaution. read more

Awesome staff and dentist! Many thanks to Glenn for the tour of the dental crown manufacturing facility!

From my young nephews to my parents, the whole family has enjoyed modern and effective dental care for years at the Morrisville location. Their caring team of staff, dentists, and hygienists work efficiently to make regular preventive care and emergency visits less stressful while keeping as informed on treatment plans and options through the entire process. When referrals were needed, they recommended top notch specialists. Given their convenient hours and large staff, they have always handled our dental emergencies in a timely manner. We count ourselves lucky to be able to access their care when we need it. read more

Triangle Family Dentistry - Getting his whole mouth scanned with rotating x-Ray machine - General Dentistry Near Me - Morrisville, North Carolina

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The dentist at the Cary location refused to fill two cavities unless I agreed to pay for and have an additional 3 fillings done that were "questionable". Refusing service when a patient needs help is not acceptable. A patient should be able to pay for and have the treatment they need and can afford at the time. Strong arm tactics to extort money from patients and insurance companies is not acceptable. Shame on them and any healthcare organization that resorts to these measures. read more

One of the best dentist offices I have ever been to. The front desk folks are super friendly. The office is comfortable, cozy and clean. I love the hygienist Candace. She is super knowledgeable and makes you feel comfortable. read more

Triangle Family Dentistry - General Dentistry Near Me - Morrisville, North Carolina

I have been using this office for years, and I wouldn't dare change up. They take care of my teeth with care, and everyone in the office is so kind. The office is always clean and inviting. I strongly recommend read more

Received a perfectly-fitted crown on lower molar with no pain! Nice surprise that the core build-up was unnecessary, so saved those dollars at checkout. Very accommodating the next day correcting my error in not presenting my insurance card to cover part of the cost. Recommend! read more

Our family has been going to TFD for about 5 years. Everyone is always nice and very informative about taking care of your teeth or other services they offer. My last visit I saw Fernanda for my cleaning, and Dr. Short for the check up. Fernanda did a great job cleaning my teeth, and was very helpful with how to be a better flosser and what mouth wash I should be using. Dr. Short did a great follow up from my cleaning. They both are awesome. I would highly recommend TFD. Tina Biela read more

If I could give a negative review I would. My husband and I went there and they were so inappropriate in how the addressed us. They let us stand in the waiting area until they had their s&%(t together to acknowledge that me and another patient was ready for checking in. The dentist tried to charge me for over $750 of dental work that wasn't needed as per another local 2 dentists. Don't GO THERE! The front desk people talk in "sing song" and were just rude. I tried to speak with the office manager and after many phone calls (Christina) the office manager finally said my husband and I are bring dismissed. Thank GOD! I will continue to give them bad reviews! Don't go there. They wanted to do over $750 of dental work and the new dentist I found only is charging me for about $100 of a cavity which coincides with my past dentist in Flowers. read more

I get my teeth cared for routinely and have been to both Morrisville and Brier Creek Locations over the past 6 years. Staff is friendly and appointments are prompt. Clean offices with different offerings: cocofloss, Invisalign services, travel tooth brush/floss/toothpaste. I felt very cared for and each time I go I learn more about how to maintain my dental health. They make going to the dentist not all that bad :) read more

Dr. Salem and her team did a wonderful job with my Invisalign. From start to finish, it was a seamless process and they were always very friendly, professional, and communicative about what it would entail. If you are considering Invisalign, they will do a great job and you'll be very happy with the process and results. read more

Great service, very professional. My family and I have been going for over 10 years. I highly recommend.

Great service and cool/great technology. I had a new patient appointment with a hygienist by the name of Megan and Dr. Chappelle, they made me feel so welcomed. Megan was very nice and gentle when it came to cleaning your teeth. read more