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    Carol's Dog Grooming

    5.0 (6 reviews)

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    PetSmart

    PetSmart

    2.6
    (23 reviews)

    This PetSmart is massive in comparison to some other locations and offers a wide variety of…read moredifferent pet supplies and food. I enjoy the little events that are held however, the dog training area needs improvement. It is difficult as a shopper to look at cat food options for a finicky little one when there are untrained dogs of all sizes running toward you. The trainer tells the people and dogs to wait but it feels like I better hurry up since I'm interrupting their session. I don't get why any one would want to receive dog training at PetSmart but alas. The shelves are well stocked but most cashiers are slow here. There are no self checkouts so you may need to kill time. The cats are very adorable and the birds are delightful!

    Poor communication, lack of accountability, and disappointing results from the grooming department…read more I dropped my dog off at 10:48am and was told it could take up to 4 hours. I waited all day for a call. At 3pm, I was asked if I received an earlier voicemail -- I did not. There was no missed call or voicemail. Instead of apologizing, I was told "it's okay," and then told a note was made claiming I was called when I wasn't. Another employee issued a $20 credit with no explanation. It also doesn't even look like my dog was properly groomed, which makes the situation worse. The only bright spot was the cashier, who handled the situation professionally, sincerely apologized, listened, and actually acknowledged the issue. If everyone else showed that level of customer service, this would have been a very different experience. Unfortunately, we will not be returning.

    Carol's Dog Grooming - groomer - Updated July 2026

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