This place, and the caring people in it, made a very difficult day more bearable…read more I came in knowing that I was going to have to put my almost sixteen year old cat down, and as we pet parents know, Sidney was more than a cat to me - he was family. He got me through some REALLY tough times over the past ten years, and honestly I'm not sure how I would have gotten through the pandemic without him. So knowing his time with me was coming to a close, I left it in his hands to tell me when it was time to go. And, unfortunately, that was the day he woke up and his eyes said simply, "Enough." The staff was attentive and kind from the jump. An examination revealed the options, but it was obvious that whatever was happening was quite serious - and I was given a breakdown of potential next steps. Of course with Sid's age, putting him down was also an option, and I already knew this is what we were going with. I did not receive any pressure to run any preliminary tests, procedures, or additional costs. I was simply told what the options were, and provided with an honest opinion of what the outcomes could be. And all options sucked. BUT it was obvious that the people helping me genuinely cared, and it made the heartbreak just a tiny bit easier. I had never had to do this before and I came in with Sid alone, so the vet guided me through what we were doing, what was next, and gave me ample time in between to say goodbye. Again, no real way to make these things less painful, but there was something in the attention and care I was receiving that made me feel like I wasn't going through it alone. The staff was going through it with me. I also received a beautiful card in the mail from them afterwards, hand-signed with a personal message from each - and this small gesture brought such warmth to my heart that I felt I had to share it. Highly recommend this place.

My second visit to VEG, two years after my first, was for a completely different issue for my cat…read more Once again the team descended upon me and my boy immediately, and calmly and thoroughly triaged him and took me through all the intake questions. I spent 3+ hours there but it didn't feel like it. I was able to be by his side the entire time, there was hydration and snacks, and I was comfortable. I feel like every nurse checked in with us at least once. Even my cat felt chill enough after a while to curl up and nap in his large cage (they were quite busy and all rooms were taken). As off Feb '25 it was $200 for just the most basic care, for what it's worth, and in our situation it was very much worth it. They sent everything to my usual vet, including recommended follow up testing. Flippin' awesome and so helpful for moving forward after a terrible Sunday!

VEG was truly a blessing for my youngest kitty, who was dealing with abdominal pain. They triaged…read moreher immediately and made sure her pain was handled ASAP. Like any ER, there was a bit of a wait around 5pm, but the assistants were checking up on her in the interim. They were upfront and supportive with decision making and making sure my sweet girl was feeling better. They kept her overnight and when I returned in the morning, my bright and happy kitty was back and ready to come home. Thank you VEG!

Really grateful experience!!!…read more I was there on an emergency for my pup appointment. We noticed something on tje evening and were worried about it being a ticket or worse. I was brought in immediately and they gathered basic info like phone, email and address. They saw me stress and offered a bottled water which was very nice of them. The doctor examined my pup immediately and did a thorough examination. She said it wa unusual but nothing to be worried of. She even got a second doctor to verify her statements. The nurse took vitals and discharged us. They didnt charge us because no work was done in the pup and advised us to follow up with our primary. The entire ordeal as pleasant and people were very understanding. Appreciated truly!!!!!

The whole office has been great from the front end to the nurses to the doctors. keep me well…read moreinformed and never made me feel like I can't ask as many questions as I want and need. Hopefully I never have to go back but if I ever need an emergency vet, I would 100% return to them.

Dr Hamilton is probably one of the smartest vets I've ever encountered. She's not only brilliant…read morebut she's kind and thoughtful. She went above and beyond to keep my dog with Cushings going long after it was expected. She is always thoughtful about costs and unnecessary tests. I cannot recommend her enough.

They made the process as easy as could be when we had to put our dog down. Very compassionate.read more

Every person I interacted with at this hospital had an attitude, a smirk on their face and was…read moreshort and curt. As pet parents we are there under stressful situations and deserve compassion and empathy at the very least. The front desk manager was annoyed when you inquire about the status of your pet, the intake triage nurse stared at me with expressionless eyes and didn't crack a smile. And quite frankly the Vet was terse and emotionless as she told me my dog is currently on too many meds for the situation and to not bring him back to the hospital because it stresses him out. Noted. Very disgusted with this place. Felt belittled and when I am the one trying to smile at people instead of them there is a problem.

Brought our senior cat in for emergency care without an appointment. Our cat was clearly suffering…read morean end of life crises and they took us in immediately. Literally- immediately! The entire staff was incredibly compassionate and efficient. Special kudos to Dr. Veltri. They also helped us make 'over the rainbow' arrangements. Very caring.

They are only in this for the money. They will convince you to murder your own pets because you…read morecant afford to pay 5000+, and 1k+ of that is just for them to stay a night. They show clear fake emotions, and rush you during the grieving process. Couldn't even leave without paying an arm and leg just for a check up that took hours. If they wanted to help, they would. A place i knew that was affordable moved away. They worked on my dog which is more complex than a cat, for only 600. They did a wonderful job aswell. i moved away from there and this was the vet that was recommended to me as backup for my type of emergency. a huge regret. Unless you are made of money, find a better place. Everyone there was overly pampered looking just for an ER VET CLINIC aswell. Its just odd to me. the vibe was just off from the start. Hire people with real empathy. Ive talked to other places that were cheaper but they closed early in the day. i felt forced into this places arm. My pet could still be here today if i didnt come here. Oh and those payment plans they have pamphlets of? have a high rejection rate.

When your pet suddenly passes away unexpectedly, it's always good to know you have a place to call…read moreto help you. My child, Meeper died in his sleep, we were distraught, lost and confused what to do next. My plans had always been to bury him at my childhood home but the ground was frozen. I called the only place I knew would help, care and respect us, Hickory. I knew this because in October we brought our cat Leo for his renal failure issues and the doctor compassionately helped us through the next steps. They allowed Leo to go outside and lay in the sun while the doctor administered the drugs. It was a beautiful way for him to be finally at peace. When I brought Meeper, there was no rush, no pushing, the staff helped us with every request. I knew he'd be safe with them when they took his body back. I came back to pick up his remains and the entire kit blew us away. Everything was so beautiful and left us feeling happy our son was home. I cannot thank you all enough for everything you've done for us in the past 4 months. I know that our kids were in the best hands. Thank you for everything you've done.

Lady Pimms was scheduled for a tech visit for a Solensia injection. We arrived on time and were…read moregreeted by the front desk. She was then taken back so that the injection could occur. I had also called ahead to have a prescription for another cat refilled and ready when I arrived. It was so it was more or less one stop shopping. Everything was ready and handled efficiently. Easy in and out but also caring of tech for pet.

Another one who does NOT make house calls…read more Sure, I get it. COVID has changed the way a lot of places do business-SO UPDATE YOUR WEBSITE! I left a message for the vet and also sent a more in depth e-mail, per the website contact information. I did not expect an immediate response, as the site says the doctor is out and about all day long but does check in several times a day. Nowhere on the site does it indicate house calls are no longer being made. NOWHERE. About 5 hours after I contacted him, he returned my call. That amount of time passing seemed reasonable. He asked me what my question was. HUH?! I briefly described my cat's issue. His response? 'Oh, you need to see a vet.' I asked what HE was if not a vet. The response? 'I no longer do house calls. I hope your cat gets better. Good bye.'

This vet is amazing and was a true lifesaver for me during a rough time. Two senior cats and no…read moretransportation right now he gave a thorough analysis of each of their presenting problems and explained each symptom clearly- provided information that was most helpful and phoned in an antibiotic for one of them. With clear directions he urged me to provide more stimulation to the 18 year old girl who has been yowling at the wall lately and also explained how no pharmaceutical treatment would reduce her symptoms of dementia. I feel most confident about his review and advice. I will definitely (once Co-Vid scares and/or my own limiting problems) use him as my primary vet for these two. I am relieved, satisfied and pleased to have found this Dr.

My fur baby is always there for me and thanks to PASE I was able to be there for him…read more Greeted by a nice team member at check in. Quick Registration My baby was then taken in the back. It was a bit of a wait, because it is an animal ER. The waiting area is comfortable and the care providers are thorough, empathetic and compassionate. Clear instructions with a bland diet, my baby was cleared to come home. He's doing so much better! Thank you!

My senior dog, who I thought was indestructible (though that still seems possible) developed…read morelymphoma this year at age 15. While I had multiple options of oncology specialists to bring him to, I brought him to PASE because I just had a gut feeling about it after reading online about all of the options, as well as reading the doctor/staff profiles. My instinct was correct. My dog is still getting chemotherapy treatment 3 months later, but he is in full remission presently (again, indestructible), and you'd never know he was sick or even 15 with how much vibrant energy he has. But I am chalking a huge part of this to everyone at PASE. I met with the oncology team and immediately felt like my dog as in the best hands possible (the fact that he went into remission after about 2 weeks confirms that). Dr. Davis, Laura, and Kristen are the biggest support squad for my pup he's ever had (outside of myself). He has never been in better hands, and I will forever trust their team with any specialty care I ever need for a pet. I live a good distance from PASE, with so many other closer oncology veterinarians but it is worth the weekly commute. I don't know what more I can say about both the medical treatment and the emotional support my dog and myself have received from the team at PASE. That extends beyond just the medical team: the friendly familiar faces of the team working the front desk is beyond measure. They treat both my dog and I with the utmost care and respect. I don't know what the future holds for my dog. We take it week by week. But one things for certain: PASE has already given him a longer, quality life. And at the rate it's been going, I see that continuing for some time. And how can I not be forever indebted to them for giving us this amazing gift of more time together? Please consider PASE for your pet's needs. Doing so has been the single best decision I've made in my dog's decade-and-a-half on this planet.

My dog had some pain in her leg the other day so I brought her in. The wait was pretty long (about…read more2.5 hours) but I was impressed that they looked her over thoroughly. The nurse who did intake was a little judgmental and got me a bit nervous that this would be an expensive visit that would require surgery, citing her own dog's recent injury to the same limb. However the vet was very thorough and informative. He described how they checked over every part of my dog's body to ensure she was OK and recommended conservative treatment plan that involves medication and rest--so, no X-rays unless it doesn't get better in the next couple of weeks and likely no surgery. He also noted that my dog is probably a bit dramatic (this is true!). The cost was expensive but not nearly as much as I was expecting and their pharmacy is cheaper than my regular vet. There were a couple things that I feel could be improved upon, though: 1. I have an extra $10 charge that I didn't authorize for their charity organization. I specifically remember hitting "decline." Yet, I was still charged. I know I'll seem like an a**hole asking for a refund, but I prefer to make donations to organizations I'm familiar with and have researched well to be sure they align with all my values. And I prefer to make direct donations rather than while I'm with my dog who is in distress. I also think it's shady to still charge me after I declined. 2. While we were waiting, a young woman came out very upset because her dog was just put down. The music that was blasting in the waiting room was from the soundtrack of the movie "The Wedding Singer," specifically the song where Adam Sandler is singing about wanting someone to kill him and how he wants to die. I also noted that they brought the woman's beloved pet out in a trash bag and then they discussed afterward whether they gave her the correct nose print. The front desk staff was compassionate with her while she was there, but perhaps some of these details could be considered in the future. Overall I was happy with the care my dog got and that is what matters most to me.

Look elsewhere. My two cents:…read more 1) Research the vets who will touch your animals. 2) Research this chain - you will be concerned. 3) Stay away from young know it all docs. I know in emergency - esp on holidays - you're stuck with who you get, but the vet can make it helpful or, as was our experience, a kafkaesque journey through the 7 rings of hell. If I had it to do again, I'd have done research on animal hospitals in the area and Vets within them well before I needed one and would've done what I could to steer toward one of those in an emergency. Our experience could not have been worse. I kick myself for trusting her. Vets are like every other discipline - abilities range broadly. Don't let what happened to us happen to you. We got stuck with what definitely appears to me to be an inexperienced vet (has been there ~ a year or 2) whose hubris cost us a tragic ending with our beloved pet. Also, we had gone there from a pet urgent care center who we paid for a full blood work-up that we presented (about 15 minutes later) to the front desk staff at thee BluePearl hospital when we arrived - along with notes from our regular vet that we saw the day before. The vet never bothered to review the information, ran the same blood tests and charged us for it. Also, our boy died before the radiologist ever read the report on the X-rays - we were charged for the radiologist services. Insults to a very painful injury. You've been warned. My advice: DO NOT GO here and definitely do not allow her to touch your pet - ever. She seems to me to have more confidence than skill. Do your research!!!! I wish I had.

Love Dr. Poad! Very clear and concise and easy to trust! Dr. Poad has been amazing!…read more Loved how empathetic Dr. P was and appreciated the clear and concise explanations.

My dog had passed away and we found him as we got home. It was late & due to their late hours, They…read morewere able to accommodate us and take our pet in for services. They were very nice and even offered a room where we can spend our last few moments with our dog that had passed. Metro is an amazing place & actually care & very informative