The final months preceding death for my husband were challenging as well as heartbreaking for our…read morefamily. So many burdens were lifted when Alpha stepped in with excellent care and assuring emotional support. My concerns and frustration were instantly assuaged, and my greatest praise goes to the entire team at Alpha. Heather, my husband's nurse, was phenomenal. She was absolutely amazing with her skill and innate kindness while managing the needs of a difficult person. His bath aide, Arianna, was a great help as well. Kudos to her for her for her powers of persuasion and compassion for a cranky elderly man! I will remain so grateful to each and every team member at Alpha that navigated me through such an intense journey, and I would highly recommend Alpha to any family facing these turbulent waters. With gratitude, Gail W.

In short I've heard very good things about their hospice…read morecare, though obviously some folks have also had bad experiences (just within these Yelp reviews). This is a home-health review. Nothing truly disastrous happened, but it was a very mixed bag and wasted a lot of time. In long The positives were the physical therapy and the bath aide. Both compassionate, helpful, organized, and motivating. Really good, capable people who deserve all the credit in the world. The bad starts with occupational therapy. He has since retired for medical reasons of his own, so he's no longer a liability. But he was a mess on his best days. He would call to schedule an appointment and talk to my wife about nothing--one time for over an hour. And he would complain about being overworked and not having time to get things done. Maybe if a 30-second scheduling call could take place in 30 seconds, rather than 60+ minutes, you'd find your calendar more manageable. He also complained repeatedly about how state authorities unjustly investigated him at past companies. Not exactly confidence-inspiring. He would come over to tape up a shoulder for my wife, and literally watch a YouTube video on his phone about how to do it....*during* the session. You don't know how to tape a joint? C'mon, man. At least do that in your car before you come in. He would come up with inadequate solutions, too. Her shoulder needed a little more support from the arm of her wheelchair. Instead of recommending a thicker armrest, he stacked up pieces of styrofoam packaging from a parcel he had received at home. Obviously that's easy to knock off and she loses the support. When we switched to outpatient OT/PT later in the year, the OT found a perfect armrest online for under $30 and we still use it. The case manager was another disaster. He was OT by trade, but clearly not up to date, and not focused on what he should be doing. He came over for an eval and she mentioned that climbing stairs would always be a big goal for her. She had tried with PT with mixed results, since her dropfoot made her feel unsteady. He took her to the main stairs in our house. They're narrower and shallower than the front stoop, which the PT had wisely been using when she had her try stairs. She felt unstable after one stair, so he tried to talk her into taking her ankle brace OFF. Thankfully, she questioned this, left it on, and got back to her wheelchair quickly. Having her tumble down even 2 stairs could have been pretty awful, to say the least. Thankfully, we got her into outpatient care not much longer after that. It certainly could have been better, but it was a huge step up from Alpha, and she never felt unsafe at all. Turns out that the best therapists tend to work at in-patient rehab facilities, where they can see the most patients the most often throughout the day, and make the biggest difference. Home health usually falls below outpatient care in competence, from what we understand. Thankfully, she's found a better company for her current home care. Glad to be done with these busters.

If you want or need grief counseling after a family passing- get it on your own elsewhere…read more Counseling staff can't keep an appointment, repeatedly cancelling. The care for my dad was a mixed bag, some good and some mediocre. After my dad's passing, they told us we would have up to 1 year of bereavement counseling free through continuum. Sounds great, but problem is you can never get a first appointment to have access to individual and or group therapy. Have had three cancellations for a first appointment. I scheduled time off from work to make these appointments. If people can't get a first appointment that sticks then the proposed therapy is useless.

If I was in a position to choose a hospice for my loved one, I would not choose this company again…read more The first nurse we had, Christina, was so detached and unsupportive. Anytime we'd call, it felt like we were a burden. Mom had a bad fall. I reached out and asked for a call back. She said she would call, but did not. I had to call her after waiting so long. Mom was unconscious after that fall for 3 days, makes me so infuriated. We didn't want to switch hospices because we thought it would be too much of a hassle with mom in the condition she was in and having to switch out equipment. Looking back, we should have. After the fall, I moved mom in with me, and the nurse changed to Armie. One of the good things about that hospice is her. She genuinely cared and you could feel her sincerity. Eventually, we had to move her to an adult family home. The nurse switched to Pearl, and she was the only other good thing about this company. Mom began actively transitioning, and at one point, began aspirating. The caregiver called after hours. You'd think they would call back pretty quickly, but nope, I had to call in again and demand a nurse call. I would not recommend this hospice. Families deserve compassionate and responsive care during end-of-life moments, and this company simply did not deliver that

Although very compassionate and caring while working for my dying father, this company DOES NOT…read moreSTOP with their grief support one year in! The loss of my father has hit me pretty hard, and these bastards now, will not stop reminding me of it, by offering their sincere grief support at least once a month. I would be just fine if I wouldn't be reminded every month at least once about my father passing. I asked them, e-mailed them and cursed them out on the phone to make them stop, to no avail! I am at the point of employing a lawyer to send them a cease and desist letter, so I can make their compassionate reminder, a cruelty in disguise, stop!!This is one company I shall surely avoid.

My Mom had home hospice care from Providence in the last months of her life. She did receive…read moreregular visits from nurses and bath aids who told her to call any time she was having a problem and they would come over. One evening I got an urgent text from Mom saying she thought she was having a heart attack and the nurse was trying to walk her thru which meds to take on the phone but Mom was too doubled over in pain to even see her prescription bottles clearly. So I went racing over there and got on the phone with a very calm nurse who told me which meds to give my by-now-greatly-suffering mother. I asked her if anyone from hospice was coming since this appeared to be a medical emergency. Hospice is supposed to be all about comfort care, and Mom was clearly in huge discomfort, to say the least. They balked at the idea of coming in person, at least not until the "shift change." They don't want you to call 911 for a person in hospice care, but I asked if I could do that, and they said,"What do you hope the outcome of that will be?' OMG, what a stupid question! As the night progressed, I spoke to various nurses and others answering the phone at the hospice center. One of them callously told me that everyone dies eventually. I had the phone on speaker so I'm sure Mom heard that. That night we learned that hospice must be Latin for "You're on your own." Mom somehow survived that evening and passed away recently. The hospice nurse who was there at that time was empathetic, so there is that. And the bath aid and occupational therapist that Mom had were both nice. But overall a far from ideal experience.

UPDATE; Interesting that I didn't say who my loved one was,…read moreso they know what happened. Going farther with this... there is a review just like mine from 8 yrs ago. So they say they value feedback, 8 yrs to change their system yet still happening. a 2 week wait list and never showed up, closest date they had was the day after persons death. Several phone calls logged with no recommendations saying to go to another hospice My loved one suffered needlessly and I still have nightmares CALL OTHER HOSPICE PLACES especially if you are in snohomish county so they can be closer

They are now known as Hospice of the NorthWest....All I can say is OMG and thank you God. If they…read morehad not been their when we needed them recently. Don't know how I would of made it thru a very trying time. Absolutely an incredible team of dedicated individuals. They basically take care of everything, allowing you to take a step back and deal with the pending loss of a loved one. When you need them they will be there for you and your loved one who is trying to exit this life peacefully.

Staff is exceptionAl... PT dept is wonderful I had 2 broken…read morewrists & could not feed self,,open milk carton etc... not recommended for a way to loose excessive weight... no one offered to help.. I went in hall & chased someone down to open my Milk.., would not recommend if your love one needs help... 1 star does not show comments so

Please do not put your loved one here. It stinks of urine, the staff are rude, and they almost…read morekilled my grandmother by overdosing her on her pain medication. She was there for rehab for a broken arm after a fall, stayed in bed for days because of "not enough staff to get everyone up." I went in to visit in the afternoon, her breakfast tray was beside her bed, untouched, she was laying in a wet bed, almost unresponsive, incoherent. I asked them to send her to Providence, they said she just needed to drink more water. I called 911 and had her sent to Prov. The ER doc told the nurse to give her narcan, she immediately woke up. Please, do not send your loved one here.

My time at Bristol started well but took a turn for the worst as employment continued. There were…read morecontractual obligations signed in regards to pay, commissions, mileage, and work hours that were breached. Management made constant requests to work excess hours with promises the were reneged, routinely violated handbook regulations, and made comments that were discriminatory in nature towards potential companies and clients I would be coming in contact with during my business meetings. Upon bringing these and other concerns to HR, I was wrongfully terminated by management in retaliation that same week. Violating my legally protected rights in the workplace.

for starters, Bristol Hospice helped out immensely with transitioning from hospital at home to…read morehospice care. Considering the patient and his spouse were extremely reticent. To begin the Hospice program the staff, including Heather Teri, Diana Will, Michelle, Sarah Carol all of whom kept in communication with me as to provide the best possible healthcare, comfort, care, bath, care and emergent care at the highest level of compassion, empathy, and .

Washington Oaks has been such a good fit for my Mom living independently at 80. We visited and ate…read morea sample meal at over 25 different locations. WO had by far the best food of any place we visited. They moved from their home in Kingson to Washington Oaks together for the first two months. The staff - every one of them!!!, is kind and aware of the needs of the residents. Mom can walk long safe distances with their sky bridges. Physical therapy and Exercise class is on-site. As a result, she keeps strong and keeps walking despite a severe bilateral disability in her muscles. I am confident being here because assisted care is available should she need it. Shout out to Mark the awesome director!

Starting with my first contact at Washington Oakes with the wonderful Maricel, this place has…read morereally impressed me. More importantly, my Mom was impressed enough to sell her home in New Mexico and move to Washington Oakes, which is right in our neighborhood. Everyone you meet, staff and residents alike, are friendly and really seem to like it there. Many staff have been there a long time, which tells me the management puts as much emphasis on caring for their staff as they do their residents. The building itself is a wonderfully remodeled, historic school, truly a beautiful structure. The feeling it is cold, and everything is a clean. My mom is already enjoying participating in the activities, which there are many to choose from. We love Washington.Oakes, and Maricel is the BEST!