They didn't get the dress done on time. The hem isn't a blind hem like the dress had. The lining is hemmed longer than the skirt. There's a black stain on the skirt. $70 to ruin a prom dress. read more

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Absolutely the best in service, quality and craftmanship. I entrusted my entire collection of Hugo Boss, Armani and Ralph Lauren suits after considerable weight loss following a surgery. Excellent! read more

All I needed was 1 pair of pants hemmed. Dropped off and was told it would be ready in one week, which I thought was a long time for just one pair of pants being hemmed, but I still agreed because the pants would be ready before the wedding I was attending. I go to pick up the pants at the pick up time that they set and they weren't ready and told me that they might be ready tomorrow. read more

Recently purchased two new suits that needed alterations. The suit shop recommended Carousel Cleaners, so that's where I went! Carousel Cleaners has been around since the 1970s. They're serving the community the old school way. The front door's always open, they have plenty of staffers greeting you, and they even give you these old fashioned 50 cent off discount cards after certain purchases. In the back of the store you'll find Calvin, a wonderful gentleman kind as can be. He LOVES dogs and is a great conversationalist. He made the necessary marking on my two pairs of slacks, and told me to come back in a week's time. The pants came back exactly as desired! Then last week, I took one of my suits to the cleaners. In 48 hours my suit was perfect as can. For the jacket, slacks, and dress shirt, it was around $20. No complaints at all. Carousel Cleaners is a Denver institution. Easy business to support right off 38th near the Tennyson district. Definitely recommend and will be a repeat customer! read more

Carousel Cleaners - Calvin in charge of my alterations - Dry Cleaning Near Me - Denver, Colorado

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DO NOT USE THIS CLEANER! I gave them my silk wedding dress and they ruined it. They used hot water and steamed the shiny silk right off. It's more like a dull linen now. It was more wrinkly than when i dropped it off and looks like they tried to iron out the bodice pleats. They charged me $270. I still have not seen a refund. read more

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I took a Pendleton wool blanket here for cleaning after a bee started to make a hive on it. The blanket was returned to me folded to hide a giant hole that had been ripped in it, and the honey was still on the blanket. I went back and gave the owner the opportunity to make it right, and got a condescending talk about a number of instances he made up to make this my fault. First, he made up that I brought in a ripped blanket (which his staff interrupted and then he changed course), then how the blanket was so old it was ready to rip and I did this to get a free new blanket from him, and finally that I should have known his machine's metal cleaning pieces would do this. When I asked him why he didn't just tell me the blanket was not a good fit for cleaning when I brought it in, he said he didn't want to get into what should have happened...unless of course it is him telling me what I should or should not have done. Of course, the blanket was in excellent condition, was not old, was not falling apart, and should have easily withstood ordinary cleaning measures. I was also very irritated that the blanket was folded in a way to hide the damage. It felt like that was very intentional choice to hide the damage from me. He gave me my $20 cleaning fee back, but did not offer to replace the blanket. I told the other customers in the store not to leave their items in their care and I felt pretty escalated after my fancy expensive blanket was completely ruined and I was gaslit by the owner--who appears to do this so frequently that his own staff have to interrupt his lies. I saw that this owner is pretty aggressive in responding to peoples reviews on google--nothing is ever his fault. It must be sad to be him and to be so fragile that you can't take responsibility for your mistakes. Regardless, I wouldn't trust his company's services with anything of value, and I wouldn't trust his staff or him to tell you what the dry cleaning machine can/cannot handle before taking your materials, and I wouldn't expect anything but more lies and blame-shifting if they make a mistake. read more

I've been coming here for a few years for both dry cleaning and alterations. Everyone here is great, and I'd definitely recommend them.

Had a great experience here! We needed 2 pieces dry cleaned after a wedding and it was ready within 2 business days and only cost $13! A steal if you ask me. I searched high and low for a reputable dry cleaner but lots of yelp reviews from various places scared me! Carousel cleaners is exactly the spot you're looking for if you're in the highlands/sunnyside area. read more

I've been coming here for 7 plus years and let me tell you-I've only had 1 mishap and they stood behind it 100% which i appreciate. Ever since I take my stuff monthly they do a great job! The ladies are super cool that work there and the cleaning job is always spot on and on time which I appreciate. They message you when your order is ready and the order tokens toward your next drop off which helps a girl like me that seems to ONLY buy "dry clean" only options lol. Anyway -thanks for the great service! read more

I stopped in the other night bc I had a clothing sizing dilemma and Jolene and Mike went above and beyond to help me. Great customer service and I highly recommend them. read more

Picked up my bag today. Looked great the way it was presented to me at pick up.Got home and found the bag is now ruined. I was never notified if this . The dye leaked onto the lighter fabric. it cannot be repaired. I paid for this?Not ok ! read more

Carousel Cleaners - Dry Cleaning Near Me - Denver, Colorado

This is my first time writing a review on yelp, the level of the worst customer service I received compelled me to write this. Eight days ago I brought my coat in to fix the zipper. I would have liked to have gotten it back in 3 days but was told it would take a week. I agreed, I didn't want to rush the process, I wanted it done right. A week later I called to see if it was ready and was told yes after 5pm I would be able to pick it up. I waited till the next day and to my surprise it still was not ready because they have to order a zipper. I spoke to the alteration manager how a simple phone call could have solved the problem. I left when he said he was calling the police to arrest me, I had no idea being a recipient of the worst customer service was against the law. I recently moved to this neighborhood, chose this establishment thinking they must be good they have been around since the 1950s like me, boy was i wrong! I am never going back. read more

I needed a fast cleaning and they were able to do my clothes very quickly and returned as good as new. Highly recommend this family business! read more

Super affordable and great quality, highly recommend!! Staff are also really friendly which is a plus

Unfortunately I had a bad experience. Brought my new wedding dress in for a clean as it had been altered and I just wanted it nice and fresh for the big day. When I picked it up it had multiple large snags down the front (very obvious). Brought it back and the message from the owner was all over the place. At first he said the fabric is prone to snagging (it's satin), but then he said the fabric is crap and that he'd send a sample in to the dry cleaners association board for testing to see if it was fault/if he did anything wrong. But then he said they didn't realize it was a wedding dress and if he had known he would have worked on it himself to be really careful. No warning upfront, no accountability on the back end. It was just kind of devastating after spending all that money on a dress and then it being damaged before the big day. If you bring a wedding dress in be sure they understand it's a wedding dress and ask them if there's any chance of damaging it. I did not have issues with other regular dry cleaning. read more

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Great customer service! Went through a lot of cleaners and my husband found Carousel. Love the staff, they do the job right, and reasonably priced. We are loyal customers! read more

I have tried multiple cleaners in the highlands since I moved a year ago and none come even close the the quality of Carousel, both in their cleaning services and charm. Carousel cleaners does whatever it takes to make sure your clothes are brought back crisp and clean. I even had the unusual request of flipping the collar on one of my shirts--they did it no problem. The quality of service is impressive but what I really love is the way they greet you when inside. Everyone I have dealt with in there greets me with a huge smile, asks me how my day is. It's the little things like this that go a long way. And while they have all been nice, professional, and caring, Connie in particular has helped me out. She is incredible! Thank you Carousel Cleaners...I won't go anywhere else for my dry cleaning. read more

Poor customer service. On August 4th I dropped off a few items for standard dry-cleaning service. On August 25, I returned to pick up said items. When I arrived, the team could only find two sweaters, which took them about 20 minutes to find. I asked where the dresses were but they said there were none on any of my tickets - basically insinuating I never had any dresses which completely confused me. I was in the middle of packing for a temporary move and thought my Fiance might've picked them up already or I already packed them to move... Then I got a call 5 months later (this Saturday) to tell me I had dresses that needed to be picked up and they were taking up space in their store! I was really excited they were found but I was met with a very unhappy person who was under the assumption I was just not picking up my dry-cleaning. Since I no longer live in the area, I had a friend pick them up the next business day. Her visit was met with terrible customer service - claiming the following: - I was using them for storage?? 3 items?! - The dresses just weren't ready when I came to pick them up (8/4 - 8/25) This was never discussed and, in general, this timeline is very reasonable. This was the first call I got about these items...5 months later! I immediately answered and asked a friend to help pick it up. Perhaps there was miscommunication between the staff but I found their accusations to be an inappropriate response when it was clear there was misplacement or just general confusion. I think this could've been a simple solution. If they would've comp'd the work ($25) and treated us with kindness, it would've led to many more years of service. Unfortunately, I'll be going to another cleaner once our renovation is complete and I move back into town. read more

On the day of my best friend's wedding, while taking pictures the bride's dress got some mud on it. Mike was able to take us in after hours and clean the dress in no time! Absolutely recommend for anything cleaning related! read more

Brought my suit for my wedding in to get cleaned and when I got it back the entire lining thread was torn out and had to pin them together.

My family has used this cleaners since they opened. I have used since I became an adult. Had a wedding in my family took my new dress up to have altered and pressed. Went back late afternoon on my pickup day. Mike, owner, said dress is not ready. Wedding was the next day. I had to go back the next day to get dress. Charged around 20.00. I asked why it was 20.00 for pressing I did not get an answer. I asked if I could talk to Mike I was told he would call me. Still waiting it's been a little over a year. I have not been back. Never said it was a wedding dress it was my dress for my niece's wedding. The alteration I paid separately. I waited because I felt if you wanted my business you would have reached out to me! I bought the dress from Dillard's was expensive. Didn't care about cost of alterations. I cared about not getting the dress Day it was promised. When I came in to pick it up you said to me "you can leave it and I will have it ready tomorrow or you can take it now and press it yourself ". Night of rehearsal dinner didn't really have the time to "press it myself". read more

Took my wife's wedding dress here, the guy was really nice. It took a few weeks, but that was fine since we didn't need the dress immediately, just wanted to clean it. Came back looking great and like new, which was important since we planned to use again in 6 months. This is my new go to laundry place for dry cleaning, they even have a rewards program, giddy-up! read more

Hole in the wall place that does incredible work. I've had both dry cleaning and tailoring done here and have always received great service

I like this place. Reasonably priced and they are always willing to make the customer happy. The ladies have some sass to them once you go in there a couple of times. I love these old family team business. Thank you! read more

Great service, consistent work and fair prices. I trust them with my most expensive designer dresses and have never had a problem. Local and friendly people work here! read more

This place is soo awful. It shrink my dress and my hubby's suit that was brand new. Lots of the other clothes came burned and stained. Their customer service is soo bad, they have always yell every time I call. Never going back there again. read more

Not sure what all the fuss is about. I am a third generation resident of the Highland neighborhood and this establishment has been here for as long as I can remember. I did my research and read all of the bad reviews but also read all of the good reviews before I dropped off a lot of clothes on my first visit recently. I scrutinized the employees and the work I expected to be done and they finished in a timely manner in which they promised. I had a specific challenge of a pair of slacks I purchased for pennies in a local thrift store. There were considerable stains on the garment and I didn't expect much. When I picked up a total of eight pieces, one of which included a men's suit with one shirt, two pairs of pants and two ties; all were cleaned properly and in the time frame they said it would be done. The prices for their services are up to date and match what I expected to be the total for all eight pieces. They had no idea I read all of their reviews and still do not at this writing. I was in the service industry (I am a licensed Barber) and I do know one thing about people...you simply cannot "please all of the people all of the time." It has also been my experience, that the ones who are the most difficult to please, are the loudest complainers. The ones who receive excellent service rarely write about it, but instead tell others by word of mouth-which I will be doing with others in my neighborhood. Please consider these points before doing business with this establishment. I am very pleased with the staff and their performance. I plan on returning and supporting local businesses in the Highlands. read more

I've never actually had to have a suit cleaned before, but I just moved halfway across the country and my suit needed some revitalizing after having lived in a cramped box for so long. The shirt I asked them to clean had a few spots on the back. When it came time to pick up my clothes, the spots remained. They were very apologetic and re-cleaned the shirt for free. Came back fine, except for the fact that it only had two buttons remaining! What happened there? Where are my buttons? Friendly folk behind the counter. I was underwhelmed, though, and won't be back. There's a dry cleaners on 32nd I'll be visiting next. Thank goodness that Carousel doesn't actually "have the market in the 'hood!" read more

Even when you only relocate a few miles away, it's weird how you're required to pick up new businesses along the way. A drycleaner is one such business. And in spite of living in the Highlands for almost two years, it took me a while to suss out a new cleaner. These guys are right down the street from me, 38th and Quitman, and I thought I'd try em out. Carousel is a cleaner without much run-around. It's nothing special, but they get the job done. I paid them a visit after stopping in last week to inquire how long it would take them to clean a comforter. "Our turnaround's two days...we charge $3.25 per pound (on comforters)." This sounded fair to me*, so I decided to bring my bedding back the next day. * I am neither a good judge of weight or drycleaning value. But I digress. Lo and behold, I claimed my comforter less than 48 hours and $16.50 later. (note-to-self: stop eating chocolate in bed) I wish I'd asked what their prices on suits so I could compare it to my old joint, but sixteen bucks seemed fair to me. The shop seems to keep pretty good business: their hangers were packed with plastic-covered articles. Kind of a sweatshop vibe, though. Can't say much for or against the service: they were quick, efficient and courteous enough for me. I'm not sure if I'll go rushing back there next time I need my suit cleaned, but I'll probably give them another shot. read more

My husband must be a glutton for punishment because he continues to take his stuff here. Usually just dress shirts and pants for dry-cleaning, and he's fine with those items. He has steered clear from alterations after we both had bad experiences. But recently, he dropped off a couch cushion that needed a ripped hole on the seam repaired. I have a chunky dog who lays on top of the couch like a cat and she managed to split the seam, little heifer! Anyway, he went to pick up the pillow last night and it was a messy job. All of the stars are for the nice man who helped him, who I believe is the owner. He recognized the job was not up to par and sent it back to the seamstress. So, another wasted trip to Carousel but luckily they are fixing it free of charge. On a related note, last night under my dresser I happened to find the button that popped off a pair of jeans I asked Carousel to replace a button on last year. That metal button popped off the very first time I tried the jeans on at home. So that was exciting. Perhaps I can superglue it back on. read more

The owner, mike, told me that my expectations were too high because I expect my items to come back looking clean and pressed. Four out of the five times I have used this cleaner I have had to have them redo my items because they weren't done correctly the first time. So don't expect your silk dress to be pressed correctly, your wool sweater to have the strains taken out the first time, the hem in your skirt to actually be sewn, or your suit jacket to be cleaned and pressed correctly even after three times and full payment. Yep, my expectations are too high and, according to Mike, the owner, I shouldn't expect good results because I'm not paying enough - as if I negotiated and set his cleaning prices. The two stars are for the nice and courteous front desk help. I have had no problems with them, just the "cleaning" practices. read more

These folks are always friendly, welcoming, and do a great job getting my clothes clean even when I have tough stains! There is a great tailor in back who does alterations for a reasonable price. A new app for your phone lets you track the progress of your items. read more

Just to state out right. I have not used their cleaning service. I am reviewing their tailoring, specifically their ability to patch and repair holes in jeans. With jeans costing from $80-$180 spending a few dollars on repairs for that extra few months of wear is a must for me. After four trips to Carousel Cleaners I can report that the person doing the repairs is either a. not very good at sewing and patching or b. is so over worked they cut corners and don't take the time and care needed for this kind of repair. The first experience was great. The holes were fixed albeit rudimentary and the thread didn't blend with the color of the jeans. The second time I had to return with a pair of jeans I picked up and noticed they had done noting too them. Today I brought back two pair of jeans and a jacket. Both pair of jeans still had open holes and one hole was just repaired by ironing on a patch that actually fell off as I put my hand in the pocket. The holes in the jacket still looked like holes with an inadequate sewing job. I'm updating my review and rating because the owner contacted me to right the wrong and I am impressed that he took the time to reply and offer to fix my jeans. My wife just bought a sewing machine so I won't be going back but again, appreciate the owner offering to fix the mistakes made in the store. The price of patching holes is very reasonable and the staff is very friendly. read more

I purchased a daily deal a couple years ago and neglected to use my coupons until this week (deal expired 10/29/12) I dropped my clothes off and was told there was a two-day turnaround, color me impressed. The evening of my initial drop-off I met two of the clerks as well as the owner. Everyone was friendly and accommodating (even during my moment of confession about how I haven't dry cleaned anything since purchasing the daily deal that I had kept in a 'safe place', which translates into somewhere where safe, safe even from me). When I came back, two days later, I picked up my 16 pieces (3 blazers, 1 handmade 40's coat, pants, wool cardigan, silk cardi set, merino wool dress, 7 wool/silk blend sweaters and a finicky shirt (certain dry cleaning solvents can melt it...or something horrible as indicated by the man engulfed in flames on the care-tag). First, the under $100.00 total FLOORED me and after I got home and examined all of my clothing everything had a fresh scent to it (not the chemical cleaning scent that I have come to expect from other dry cleaners) and the press job was immaculate (I have picked up pieces from another cleaner, on 6th and Washington, where the dry cleaning was actually damp so, not only did I have damp, wrinkled clothes that I had to air out....I had to wait a week to pick up that cleaning too, and the ticket was well over $200!). The most unexpected part of the evening was when I was brought my expired daily-deals, expecting to get face value (the amount I paid for the Groupon/Living Social deal) but instead, the owner honored the original deal!! Quite honestly, I am still reeling from that act of customer service and, let's face it, generosity. So, in short, the regular prices are exceptionally reasonable and the quality of the dry cleaning more than met my expectations. I dropped off more tonight and I plan on becoming a regular and I wouldn't hesitate to recommend Carousel Cleaners to others. As another reviewer mentioned I did pick up a cardi that had MAJOR pilling, most of the pilling was removed but it has a moderate amount left. I am fine with that, it isn't a reflection of the cleaners but of the clothing company and the quality of the yarn they used. read more

Great dry cleaning! Quick and very thorough. My clothes always come back clean and very nicely pressed. They have been able to remove stains I didn't think would come out. The staff is efficient and friendly! read more

Ok, so I just googled Carousel because I wanted to call and ask the owner a question and was really surprised to see any bad reviews. I've lived in the neighborhood for 5 years and for some reason, continued going to my old cleaners. I finally decided that I'm tired of driving and chose to give Carousel a try. I love this place! I just picked up my dry cleaning today (my wedding dress and favorite cocktail dress-- not just a random sweater, but 2 of my very favorite pieces of clothing). They did an EXCELLENT job! My wedding dress looks amazing and cost 1/5 of what my old cleaners wanted to charge me for it. And my silk cocktail dress looks brand new. I wore it to a wedding and very gracefully dropped an oily potato down the front of my dress. Then I delayed in getting it cleaned for 2 weeks and they STILL got out the greasy oily potato trail. I cannot believe that people in these reviews care about how the employees dress, refer to the place as a sweat shop, and complain about how run-down it is! Really? Their job is to clean clothes, not to make you feel like you're having a day at the spa. Perhaps you should look at Cleaners in Cherry Creek. I would much rather pay less for cleaning and have the shop be a little old than to pay extra so that the shop is fancy, showy, etc. The owner is super-friendly and professional and the ladies at the desk were very personable, helpful, and cheerful. I have definitely found my new cleaners and am grateful for their excellent cleaning! I took 3 more dresses for alterations and know I'll be just as impressed. read more

I've enjoyed each one of my visits to Carousel Cleaners, even the ones where everything didn't go as planned. Once I was in a pinch and called if they could do a shirt for me in 24 hours, they kindly obliged with it being a bit extra but nothing extreme. Unfortunately through a mix up, 24 hours was never written on my tag and when I came to retrieve my shirt it hadn't been finished. Mike took upon himself to come out and explain the mix up as well as offer an apology, but more importantly a solution and time frame to have the matter fixed. Sure enough the problem was solved in the allotted time frame and I was generously comped. Let's be honest, dry cleaning services are a thankless job most of the time. I find every employee there I interact with to be kind and generally happy while they are there. So take a moment, relax, and don't stand on such a high horse when you arrive. Carousel Cleaners has been doing many people a fine service for years. Quit bitching, you're not the only person in the world who needs their work attire, and throw an extra thank you out there. read more

Carousel is an old neighborhood dry cleaner that's been around as long as I can remember and I'm sure much longer than that. I've been going to them for 10 years and I've never had a single issue or problem. The owner is always behind the counter with a cheerful hello and he makes sure your clothes are taken care of. read more

They are quick and cheap and close. They are open later hours and 7 days a week. I haven't used them for alterations, but I haven't had any problems with cleaned items. Its a little low class, but I don't really need my cleaner to be high class. I had a King down comforter cleaned for less than $20, which is cheap! Last time I was in there, I wanted a white leather purse cleaned and the owner told me that dish soap at home would do the trick. He also said that the dry cleaning fluid may disintegrate the glue around the handle. He saved me money and possibly a purse. I'm a loyal customer. read more

I tried this place out due to the Westword deal. I'm overall satisfied with my experience, although there was some misunderstanding as to when my clothing would be ready. It was my understanding that I could pick up my clothes on Friday. Based on this understanding, I showed up on Friday around 1:30 in the afternoon to get my clothing. I was then informed by the staff that my clothing wouldn't be ready until 5:00 pm. This was a bummer, considering I don't live too close to Carousel and had to come back again at the end of the following week. It's possible that I misunderstood the Carousel staff when I first dropped off my clothes... it was just frustrating to have to go back again. I would be willing to try this place again & increase my star review assuming everything goes "according to plan." read more