In an era where digital presence is almost a given for businesses, the absence of a website can be…read morea glaring oversight. This was my unfortunate discovery with Bronco Carpets and Flooring, a business that seemed promising at first glance. My experience was marred not just by their digital absence but by a concerning lack of care and responsiveness to constructive feedback. I approached the business with the intention of exploring their offerings and possibly engaging their services. It was then I was assured of a website to browse through their selections and services. However, this assurance turned out to be unfounded; no website exists. This not only hampered my ability to research and understand what Bronco Carpets and Flooring could offer but also planted a seed of mistrust. When I attempted to provide constructive criticism about the importance of a digital footprint, especially in the modern marketplace, it was met with defensiveness and dismissal, interpreted as a direct diss on their operations. The experience left much to be desired. The inability to simply access a landing page or any online catalog of their products and services significantly impacted my decision-making process. In today's world, where convenience and information accessibility are key to customer engagement and satisfaction, Bronco Carpets and Flooring falls disappointingly short. The situation was further exacerbated by their reaction to feedback, which instead of being seen as an opportunity for improvement, was taken as an affront. Businesses thrive on transparency, customer service, and the willingness to adapt and grow from customer interactions. Unfortunately, my interaction with Bronco Carpets and Flooring was lacking in these areas. The misleading information about having a website, coupled with the dismissive attitude towards constructive criticism, are significant red flags for any potential customers. It's a digital age, and having at least a basic website is not just an added value but a necessity for business visibility and credibility. My hope is that this review serves as a catalyst for change, highlighting the importance of honesty, customer care, and the critical need for an online presence in today's competitive market. p.s. get a real website.

I would like to add a foot note to MIllers review. On12/29 I received a check…read morefrom Bronco carpet for the fee they charge for moving the furniture.

Quick response to my request for a quote. Able to install on our timeline. Very professional. Fair…read moreprice. Love our carpet!!

We appreciated the professional and helpful staff at Factory Direct Flooring. My husband and I…read morestopped by the store because our new puppy destroyed a small section of our carpet, and we needed to replace it. Dan welcomed us and did not hesitate to help us locate a small section of carpet in his warehouse. When we are ready to replace our entire carpet, we look forward to going to Factory Direct Flooring. The store showcases a variety of carpets and flooring that will look beautiful in our home. Thank you, Dan!! We look forward to visiting your store and working with you soon.

Removed carpets out of 3 bedrooms and stairs. Matched a 10 year old engineered wood floors…read moreperfectly. Installed perfectly. Crew as very professional, efficient, and friendly. Accomplished as promised in a day and a half. Cleaned up well after themselves. Loved the whole experience ! Will use them again for sure

We used Capell's to put in new carpet and laminate. They were extremely friendly. I love that they…read moreare local and family run. We wanted to match a laminate that we had previously put in and even though they didn't have it in stock, they helped us locate it and put it in so it matched perfectly. Prices were competitive. They were timely and had great follow up. We felt very well taken care of.

The floors look beautiful. However, this company left my house in disarray. The brand-new paint job…read morein the kitchen was roughed up, there was a hole in the wall of the upstairs bedroom, there was sawdust everywhere and the toilet was left unconnected. When I called and inquired about the toilet being put back in place, I was told, "the job is finished". I had to beg to have the hole in the upstairs room patched. He sent someone to patch it, and now I have to paint that wall. I will also have to repaint the kitchen areas that were gouged and scraped. There is what looks like caulking all along the baseboards, it looks incredibly sloppy. I guess I'll need to paint that too. All in all extremely disappointing service.

From the owner: ! FREE Estimates ! 0% Financing Upon Approved Credit ! We Provide: -- Customer Oriented Services…read more -- High Quality. -- Fair Prices. -- Easy and Fast Communication with all parties involved. -- Modern Technology Integration. Our Services: -- Online/Video Consultation. -- Demolition. -- Installation: Hardwood, Engineered Wood, Laminate, Vinyl Plank, Carpet and Tile. -- Repair: Hardwood, Laminate, Vinyl Plank and Tile. -- Staircase. -- Hardwood Refinishing. Your Vision for Your Flooring Project is Our Mission. We’ve partnered with Synchrony to offer convenient financing to help you get exactly what you need. *Subject to credit approval. Minimum monthly payments are required.

We began the research and flooring change discussion back in November of 2024. Danny- our sales…read morerep- was fast, didn't pressure us, and gave us a fair price and did so quickly. We finally went ahead and replaced the carpet with matching LVP just this week, and he made the process really easy. The hired installers did the work in about 5 hours and they were polite, efficient and did a great job. If we ever need to have more floors done, I'd contact this company without hesitation

I'm a senior citizen that recently spent 70,000 at Nampa floors…read more I was significantly overcharged by their employee in a scam , I have the evidence that my receipts were changed after purchase and their salesman falsified change order and price matches without my approval or signature and worke with the contractor to then distribute funds back to them they were working together. After reaching out to management they have admitted that their employee was fired and they have not offered any remedy in getting my overcharged back over 14,000 !

I contacted Brandon at the Nampa office and he was able to find the 5 boxes of flooring we needed…read more Even though it had been discontinued. In 40 years in construction this is the best service I've received. Great service

At this point, we are very disappointed regarding a couple of issues. The sales lady, Nariah, will…read morebe nice to you, but won't disclose everything you thought you'd be getting. What you picked, it's not what you get. Quality is horrible and she avoids answering your emails and messages. I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!!! And we will follow up with legal action.

Needed the carpet stretch. Found this place online, sent for…read morea quote online and within 10 min Joe called. Was ready to come out to Kuna the next day but I wasn't ready so set it up for the next week. He showed up on time and did a great job. Friendly, honest and the work was exceptional. He had to cut a piece out of the carpet and patch it. You can't even tell it!

Joe was great. We had 2 small areas of carpeting that our cat had clawed up. It's a brand new house…read more& so we had leftover carpeting that could be used. Joe made the repairs and now you can't even see where the repairs were made. Thank you Joe!