Your Floor installed our hand scraped wood floors when our house was built 9 years ago and the…read morefloors looked fantastic. We decided to replace the carpet in a bedroom this year. We were happy they were still in business and once again they did a fantastic job with the new install and also "refreshed" our existing wood floors. Over the 4 day project communication was great, they showed up on time every day and cleaned up. The price was fair and we would highly recommend them

We used Your Floor to replace all of our main floor flooring with new white oak hardwood floors…read more Ben's communication throughout the entire process was great. Jose and his crew did a great job on the installation. Best of all, Your Floor was very competitive on their quote. I definitely recommend Your Floor for your hardwood floors project!

*** Many 5-star reviews on Google ***…read more I searched many companies to redo my floors and got four estimates. I decided to go with Floor Coverings International Northeast Atlanta because I could tell that Jennie was truly trying to understand my needs and help me solve my issue. I just moved out of Atlanta with my house was on the market, I needed to redo the floors so essentially this was being done from 400 miles away. Let me tell you I made the right decision, not only did Jennie help me and walk me through this whole process, but she would go to my house and FaceTime me and show me different stains and how the work was moving along. Although they were not the least expensive, nor were they the most expensive, I can tell you it was worth every single penny because she is a determined on making sure that the customer experience is excellent - all the way from the beginning to the very end. Not to mention that my floors looked beautiful. Once again, I couldn't be on site, so I had to trust her to help me through this process. I went up a week later and looked at the floors and they were beautiful and helped me sell the house thank you Jennie!

Last year after getting 3 different estimates for LVP flooring found this company. The transparency…read moreand customer service won me over and no regrets. They ensured all went as promised. The prep of the floors is very important and they believe that. I'm so glad I found this company can't be more happy with my floors and no headaches. Jennie is in contact throughout the process and she ensures the employees deliver quality work. So glad I didn't hired Empires, shady warranty, not transparent which's very important for me.Thank you I recommend this company with no reservations. My floors are beautiful and done right!

This is purely on customer service. We needed Flooring and…read morebathroom quotes - we found them at the JC Arts festival. They called within a week to schedule our appt. They arrived promptly and were very friendly. They spent quite a bit of time taking videos and measurements. We tried to get an estimate or ballpark of the cost but they could not give us any numbers. We then spent another 30-40 mins taking videos of my bathroom area, still couldn't give us a price range. We were supposed to hear back within the following days....and no follow up, no call, no estimate. Now I am curious whatever happened to all those videos taken during the hr they spent at our home.

Very pleased with Alpharetta location of FCI-- needed a 9 year old carpet stretched. Carpet had…read morevery little wear as it's in an unused area of the house, however 2x month vacuuming caused it to stretch and bump up here and there. Eric sent out Luis and Maurilio who did a great job. Very professional and very nice men. Also, very pleased with Eric's pricing. Will definitely use them again.

I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

Antoine came out and gave estimate he returned to do the…read morework as outlined. Antoine was friendly, timely and professional. The carpet looks great. Highly recommend this business

Antoine was quick to respond and was able to come out within a day or so of me asking for a quote…read more Antoine provided a quote that priced all the work separately, allowing us to choose the work scope that was within our budget. He was also flexible in additional requests we had along the way (like asking for a final glossy coat to finish the wood floors). I was originally going to replace carpet with LVP but found wood floors under the carpet! We chose to have the wood floors refinished and stained and they turned out fantastic! It looks like a completely new space. The job was scheduled within a few days and was completed on schedule. Included (for a fee) in the quote was assistance putting furniture back in the room which was helpful. I'd contact Antoine again for future flooring needs.

Absolutely amazing transformation! Miguel and his staff- I can not Thank You enough!!!…read moreThe carpet installation completely changed the look and feel of my space. The team was professional, punctual, and very detail-oriented from start to finish. They walked me through the options, made great recommendations, and delivered exactly what they promised. The quality of the carpet and installation exceeded my expectations -- it looks luxurious and feels incredibly soft. If you're looking for a company that delivers real results and takes pride in their work, I highly recommend them. My home feels and smells brand new! Thank you, Thank you!!!

Exceptional service. Competitive rate. Very professional project manager and crew. Cleaned up the…read moreplace and put back all the furnitures. The project manager worked very flexibly in our relatively complex situation just like a good old friend. We will engage them again when necessary.

I am only giving this company a 1 star review. Many issues here. They lumped all 3 rooms together…read moreon the estimated order. When purchasing the flooring 3 months later, I removed a room but was still charged for all 3. This was brought to my attention on the day of installation. The worst issue is the floor sample I saw in the showroom is NOT the same floor as installed. I was told by the Store Manager that "you cannot go by the sample". If that's the case, why would I purchase the floor? Everyone who came by or I showed pictures of the floor agreed that the floor was extremely darker than the sample. I was given a verbal offer to "swap out the floor from the same manufacturer" by the Store Manager who ghosted me with phone calls, texts, and in store visits. Avoid much? Very professional....said no one ever! Now let's get to the refund issue. Since I was erroneously charged for 3 rooms and specifically stated I only wanted 2 rooms of flooring, after numerous calls with everyone I could reach out to, it took this company 4 months to finally give me a credit of $663 and change, which at this point, the tax was not included in the refund. I thought using this company would help our community instead of using big companies, i.e., Home Depot or Lowe's. Lesson learned the hard way. Always go with the bigger companies. They want to please their customers. To date, the Store Manager's option "to swap out the floors" has not been followed through. I've asked twice since being refunded and all I hear is radio silence. So you cannot count on anyone's word. Another lesson learned the hard way. Not everyone is going to be honest. Word of advice, do not use this company. They only post the "good reviews". On a positive note, Tiago and Jacques, the installer, were phenomenal!

We were happy with our lvp in the kitchen except that we have had several cracks. We have reached…read moreout to our rep many times in almost a year and only get promises of it being corrected. I do not recommend for follow-up on issues. Other issues include uneven stove due to floor placement and incorrect transition to wood flooring.

High quality, timely, caring and professional service is what I received from The Flooring…read morePrincess. Charlotte was highly professional and efficient. From the quoting process on down to the install everything was seamless and a breeze. Even when I was a little slow to the jump there was no hesitation from The Flooring Princess and I appreciated that much! I felt very informed and educated about my carpet install and feel that I received a fair deal. I will definitely use The Flooring Princess for my next flooring job and recommend them to others.

This has been the best business I've ever had the pleasure of working with! Charlotte goes above…read moreand beyond to make sure your home is taken care of well! I was remotely managing my home to sell in this area and connected with Charlotte from Yelp projects, and from the beginning she was focused on setting me up for success beyond the scope of what I had requested! Her pricing is very reasonable and the service is top notch! I couldn't have asked for anyone better, she took care of numerous problems at my home within a weekend!

Hector's Magic Carpets are the best! They gave me a quote that was a wonderful value, they came…read morewhen they said they would, they were polite & professional & got right to work carefully moving my furniture, taking up & disposing of my old pad & carpet & installing my gorgeous new pad & carpet, then they put my furniture back to my complete satisfaction! My new carpet & pad looks great & feels so wonderful! My dining room is 100% improved thanks to the good work of Hector's Magic Carpets, thank you Yerry & Willie! From quote to finish, Hector's Magic Carpets is the best, a truly good value & great people who are careful & caring & skilled at their jobs.

From the owner: Hector Magic Carpet family owned and operated since 1994. Our unique business does not require a…read morehuge store and a large staff so that we can pass the savings on to you. We pride ourselves on our relationships with the flooring industry's leading brands and our ability to provide design, services and custom flooring options many in our industry cannot offer. With over 20 years of experience we are the experts in Carpet Installation & Repair, Carpet Re-stretching, Harwood & Laminates, Ceramic Tile & Vinyl. We service Resident, Commercial and we work with several real estate agent in the restoration process of homes. In addition to flooring we also paint and do roof repair, so you can trust Hector Magic Carpet to handle all of your needs.

Thank you so very much Hector's Magic Carpet for installing the right carpet. After being burned by…read moreanother company when they installed vinyl flooring instead of carpet in the main bathroom. He brought out carpet samples and went over my options. He answered all my questions, concerns, and provided a written estimate. Will used again in the fall to refinish my wooden floors.

I can not locate this person after he installed the carpet in our office building. We need more…read morecarpet and after several calls and emails I have not received so much as a text message. We have been trying to reach them now for months and no response. Are they out of business!!?? Very unprofessional!