Customer service is fantastic. We worked with Violetta, and the whole process went pretty smoothly…read more She helped us out with the selection of the hardwood, and we are delighted with the choice. Prices are reasonable. Delivery was on time! I will recommend this place to everyone)

Have a horrible experience with customer service with Ukrainian woman that had a tattoo on her…read moreright arm. When we ask her to show us product she head an attitude. I will not recommend this place because they don't care about their customers they don't deserve business.

INCREDIBLE. I had three Eames DCM dining room chairs, and a small Paul McCobb cocktail table…read morerestored here, and the workmanship was TOP NOTCH. I could not be happier with the way my chairs look now, Mark is a true craftsman, and he knows Mid Century Modern furniture. The finish on my furniture now is silky smooth, and perfect. I will take ALL my furniture restoration business here. And I've got another McCobb table queue'd up! For the quality of the work, the price was more than reasonable. I am so pleased.

Mark is a super star. He offers a one stop shop of furniture repair, refinishing, recovering,…read moreamazing used modern classics at unbeatable prices. We brought in a CL find: a Risom chair. Its previous owner had replaced the seat with an ill-fitting vinyl one with very sad foam. Mark showed us hides and asked us to choose the leather. He made a new seat and the foam is much more comfortable. GREAT JOB!!!!

Amazing Service and great quality furniture ! They are open to negotiate good prices and will work…read morewith you to get your furniture done right

I am speaking from my experience and this is definitely not a custom-made closet. The material was…read morepre-made and they made it custom fit as close as possible to the size of my closet or the designer who came out definitely miss measured my closet. When I hear custom made, I would expect my design to go wall to wall and floor to ceiling and utilize every inch of my closet space or as close as possible. This definitely did not come close. I have an 8" gap at the top of the ceiling of my closet that allows dust to be collect up there. That really is a waste of good closet space. That could have been used for shelf space. These closets pieces are pre-made. There is no way you can possibly short me 8 inches on a closet when that much space could have been used for the shelves. I feel like I've lost so much space. I was against having someone come in and close off that 8-in space but I'm going to have no choice because I can't really use it for anything and all it's doing is collecting dust and it's hard for me to get up there to dust it off. That is just a dumb move to leave all that dead space up there and I would like an explanation of why that space was not used for my closet . Then there is a 1" gap on the right side of one closet that could have been used up for additional length for the closet and a 1 1/2" gap in the other closet. That's what makes me suspect that this isn't a custom closet but rather an already just pre-made closet material that's just laying around the warehouse that they just had that was as close as possible to the space that fit my closet. Why wouldn't you utilize all of the space in my closet wall to wall? That one inch gap that you left, I had to have someone come in to close up that one inch gap so the shelves would no longer collapse in the closet. Someone had to basically put shims in between the gaps of both closets for the shelves to stop pulling away and collapsing as you can see in the pics. Those metal pegs are not secured to anything so those over time on the right side just weakened and the shelves collapse. The shims had to be put up against your custom-made closet to secure it and hold it together so it would not collapse again. That's pretty sad for something that cost me a couple thousand dollars. This was not a nice experience. Your installer was late, your cranky old lady who answered the phone was rude when I called and then she claimed that someone had called me and said your installer was going to be late and nobody had ever called me. At another point I had spoke to someone and I believe his name was Ed, I spoke to him about a situation with those little metal pegs that don't hold those shelves in place and he told me I'm sure you can figure something out so they don't slide off. Nothing about your company is professional at all. And I would just suggest that everyone goes to California Closets because I have dealt with them after I dealt with your company and everything about that company was wonderful and I did not have a single issue with the closet that they installed. I am just sorry that I did not start with them because I would have saved myself a headache.

Yes! Well worth the price. I converted an empty bedroom into a closet and I was worried about the…read moreexpense and usability. I worked with Janae. She hand sketched options until we found one that met my needs. A little architect on the down low. She was very patient. The materials were high quality. The price was reasonable. The install was seamless. Thanks Closets by Design and more importantly Janae and expert with her models. FYI...I got consults from a number of other companies before making a final decision. So pleased it inspired a full home make over

Great company with many wonderful options. Jim was very professional and made the process painless…read more we did carpet in 3 bedrooms and it turned out beautiful.

All I can say it "Amazing". Both Matt and Jim great to work with and a family owned business. They…read morecare about you and are quick to provide answers and quotes. The installation was amazing. They moved my sofa out without any issues and had my old carpeting out in 15 minutes and it was a 25' x 16' room! The installers were neat and precise and I cannot tell you how thrilled we are with our purchase! Thank you Jim and Matt!

My partner and I were in the market for a large living room rug but everything online was out of…read morebudget for the size we wanted. We found a rug here for less than half the price of what we'd get online. The employees were so nice and they even folded our rug and put it in our car for us. They also have a bunch of household items like pots and pans, decor, and blankets so we will definitely be back.

Bed sheets are cheap! Already month in and they tore at one corner. Price is ok but quality…read moregarbage. Blankets are ok as I bought one. Will try the rugs another day. Hit and miss but a lot can be had in one trip if you need these items

I have purchased a few items from this business and never had any problems. This store has not been…read moreopen in Midlothian in quite some time. I don't know if they are open anywhere else.

These guys are absolutely fantastic! I dealt primarily with Daniel and George and couldn't be…read morehappier with the service, legwork, and delivery and set-up. My experience began with looking for a bedroom set for my new condo. I checked out a few different places, between Orland, Mokena, and Bolingbrook and happened to stop in at Factory's location in Midlothian. I found that they have access to the same Ashley line I was looking at, at a much better price. I ended up getting a couch from them, too, also at a great price and my entire experience left nothing to be desired. I will certainly return to them for future needs and have already told anyone that mentions furniture, about their establishment. Great job, guys!

We are having a very difficult time with LG currently. We have been without a refrigerator for…read moregoing on 3 weeks due to a compressor/ refrigerant issue, which is under warranty. Our refrigerator is only 4 years old. Each time we call them to ask why they are not getting us serviced, they say the can't find a technician/repair service. We live in a town within 40 miles of 5 big cities so this makes no sense!. After many complaints from us, LG said they would 'escalate' it ....but we learned this is terminology they use to make you think they are actually doing something....so now this supppsed higher priority team - Presidential Liason Area - is now on it with one representative who rarely informs us as to what is going on - all we get are vague promises with no definitive action. I finally made one phone call after a week of LG telling me they can't find a technician to fix our refrigerator to a local repair company who said they do LG warranty work- it took me five minutes to find them - and sent LG their contact information. LG said they would contact them and get a service agreement worked out. Now we are constantly having to contact LG to tell them to answer this repair company's emails to get things arranged so that we can get a repair appointment. LG just drags their feet. The repair company emailed them on a Wednesday and when I checked the following Friday, LG had not answered the repair company's email. This warranty repair should not have taken this long. It is becoming obvious that LG does not honor their warranty in an efficient manner. The local repair company has been waiting for LG to contact them. In speaking with the repair company we understand that our first appointment will be to diagnose the issue themselves even though one company who does not do LG warranty work already diagnosed it.....and to order any part that will be needed. Meaning we could be without a refrigerator for another week or two. All of this is due to the poor customer service we have experienced with LG and not standing behind the warranty in a satisfactory and timely manner. We bought this LG refrigerator in good faith for $3500 just 4 years ago. We can not believe this horrible service and In this day and age, refrigeration is sort of a daily necessity to daily living!

Me and my wife came here after visiting about 8 other appliance stores. There seem to be a shortage…read moreof appliances when online shopping and the available ones at the stores seemed like the prices were jacked up. Well.. we went to Appliances 4 Less and fell in love. Discounted prices and lovely appliances. They have 3 locations plus a warehouse so if you're looking for something please talk to Frank. Frank was patient and kind the entire time. He explained the delivery process and how the warranty works. YES, there are warranties on these appliances. Just go check them out, you'll thank me later.