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    Carpet Now - Katy & Houston

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    Services - Carpet Now - Katy & Houston

    Carpet installation

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    Upfront Home Services

    Upfront Home Services

    4.5
    (49 reviews)

    As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

    I recently hired Upfront Home Services to clean my tile floors in my home, and I couldn't be more…read moreimpressed with the results. From start to finish, the entire experience was smooth, professional, and honestly--refreshing. Luis arrived right on time, came fully prepared, and immediately got to work. He was not only efficient but also incredibly detail-oriented. Every inch of my floors was treated with care, and the difference was noticeable right away. Stains I thought were permanent are completely gone, and my floors look brand new again. Very happy with the results.

    Flooring Warehouse

    Flooring Warehouse

    5.0
    (4 reviews)

    If you're seeking flooring services at an unbeatable price, just come in and ask for Colby! He's…read moregot a wealth of knowledge + the patience to share and explain it without all the annoying sales tactics or pressure. He walked me through every flooring option relevant to what my husband and I were looking for to replace all the carpet with in our new home and even provided on the spot ballpark estimates and encouraged me to take flooring samples, which I did! As soon as we made our final selections he moved quickly to ensure the new flooring could be completely installed before moving any of our stuff in. The installation team, led by Alejandro, did a tremendous job that completely transformed what was already our dream home! Honestly the floors are stunning. And with 2 large and rowdy dogs and a toddler, the floors have proven near indestructible and a breeze to clean and maintain. Can't wait to work with this company again in the future! Thanks again guys!

    Review #2 This is the second time we've worked with Colby…read moreand Flooring Warehouse. The process, communication, install crew and results have been FANTASTIC! I could not recommend them more highly. We had a bit of a tricky install because we were adding on to existing wood floors. The crew did an awesome job and were able to integrate the new flooring without the need for transition strips. Their tile work was exceptional as well. On top of all that, they were courteous, hard working, trustworthy, and clearly took a lot of pride in their work. Review #1 From the start, Colby at Flooring Warehouse was responsive, helpful, communicative, and professional. He made the experience of replacing all the old, dated flooring in our 1970s townhouse seamless and painless. The end result is a mix of tile and hardwood and looks fantastic!

    Carpet Now - Katy & Houston - carpetinstallation - Updated July 2026

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