It really all unraveled when the first contractor arrived to my house. The demolition guy (ex-husband of employee) damaged a couple walls and my porch. After install, I immediately noticed a squeaky/crunchy noise when walking on my new LVP. After a round of finger pointing, an independent flooring inspector came out and identified that the manufacturer was not at fault, but it was in fact the installer. This process took months and the end result was that there was negligence during prep/installation so back over to the ladies for action. Original purchase and install occurred in July and its now September and just this week the floors were redone, but still experiencing the same noise -- just not to the same degree. I was told to wait for it to settle.. So we will see! I can't help but laugh at this point that I originally paid $700 for quarter-rounds during installation because "they would be damaged" but during the second round of install they did not replace the quarter-rounds and here I am repainting them (yes, full reno back in July). There is no doubt that the ladies are fantastic saleswomen and very helpful with recommending flooring options. Furthermore, they stand behind correcting deficiencies. However, for the amount of money I paid -- I expect quality craftsmanship throughout the entire process. read more

Carpet One on 23rd Ave in Gainesville charged the balance due on my credit card before the job was completed. This was after the office person agreed that I would only pay when the job was finished. When I told them to reverse the charge or I would dispute it with my credit card, they threatened to place a lien on my property. The job was not completed when promised due to the installers getting drunk the night before and then not showing up the following day. Carpet One dishonest and fraudulent business practices should trigger consumer caution. read more

Sales staff thorough and responsive. After sale. the experience was not pleasant. Customer service and/or communication is nonexistent. There are too many other option in the area; don't choose this one. read more

Beware! The staff in this store are disingenuous!! When I purchased my flooring, they initially never mentioned anything about a restocking fee. Their website clearly states "the beautiful guarantee", basically saying that if you're not happy with the product, they'll replace it for free, however, that was not the case. I wasn't satisfied with my purchase and decided to return it. That's when the floor manager (Kathy) texted and said we would be charged a 25% restocking fee. They WOULD NOT honor their guarantee that again states "if you don't love your new floor, we'll replace it for free", and would not return my phone calls for a month after I had returned the flooring (keep in mind they had both the product and my money that whole time). I finally had to physically go to the store to inquire about a refund. Needless to say, I was charged $1500 for not loving the flooring. Just beware if you use them and are somewhat indescicive. You might end up with 25% less money! So disappointed. read more

Thank you Michelle, Neil and crew for such a skilled hardwood flooring installation. Helped to match existing flooring with new flooring,finished the trim to match. Neil blended old with new so it you couldn't tell which was old and which flooring was new. Thank you Carpet One. P.S. price was very competitive read more

Twice, i have been here to look at LVP flooring. The first time it was 4:30, one lady appeared knowledgable but was another customer. The other lady help me. I asked her if she could show me some of the better quality/ higher end. She walked off after saying they are all good. She led me to the flooring and left. It was quite obvious she wanted to go home. Today they are closed. It is 2:10. Closing 2pm on a Saturday. You might sell more with kinder customer service and longer Saturday hours. Disappointed. Going elsewhere. read more

I had an excellent experience. Last minute decision in changing carpet and Carpet One team made it happen. Starting with Larry, Cathy, Melanie. The installers were a pleasure to work with. Very Happy!!! God Bless read more

Last year Carpet One replaced the carpet in my master bedroom and closet, and did a great job! On 1/15/20 I had a water leak which soaked the carpet in the walk in closet and a portion of the master bedroom. By 1/17/20 all was dry and ready to be repaired. I called Carpet One, told them of my problem. Within minutes one of their installers contacted me and made plans to arrive right after lunch. When Kenneth Cauthen arrived I realized he was the one who installed the carpet last year. He explained what he would do and completed the job in just a few minutes. And did a great job too! And at a fair price!! Thanks Carpet One and Kenneth Cauthen! read more

We had new luxury plank flooring installed several years ago by another vendor. They had told us they could not install it in one of our rooms and the rooms they installed it in - within a yearvthe flooring separated and began to buckle. We went to Carpet One and Maggie was very helpful. They have so many choices and Maggie gave us time to look and select what we wanted and explained the differences of our choices. Given all that we have heard about lengthy delays to get materials we were pleasantly surprised when they were able to install our new floors just a few weeks later. We told them about our past problems and were assured that they would would take care of any issues. Carlos and his crew were professional - took time to be aware of our cats and were really quiet while ripping out the old flooring and installing the new. Our floors - including the one the old vendor said could not be done - are beautiful! They are easy go maintain and there are no cracks between the boards or separation like we had initially from the first vendor.We had one little problem with the trim and Maggie came out with one of her installers and fixed it in a few hours. We highly recommend Carpet One for your flooring needs! We are very pleased! read more

I had an excellent experience working with Carpet One to remove and replace damaged wood floor in a bedroom following an AC leak. Salesman Jeff Reynolds provided an in-home estimate, and he was very responsive and professional. He provided samples and explained all available options and pricing. The cost was reasonable and I selected Carpet One for their reputation as a respected local business. The installation team was Pepe and Albert. They were also very friendly, professional and attentive to detail and they did an outstanding, quality job. The floor looks great! Plus the room looked perfect afterwards, as did my front driveway where they had cut the wood - there was no mess for me to clean up. I appreciated their care and concern for my home. I always appreciate a great customer experience and I recommend their services. read more

They staff is very rude especially the pregnant one. They are unorganized and nothing has prices on it,nobody ever calls you back when you want to set up an appointment to measure so, I just went to Home Depot, do not give these people your money! They are a rip off! read more