Did a great job with carpet and LVP. Lots of great selections and good prices. Installers were very good. Excellent customer service. Thank you! read more

I am still searching for materials for my upgrades to my kitchen & bathroom (and I not a shopper so this is stressing me out). My five stars today are for Nikki and Parker. Their customer centered approach and value to allowing a customer to find what they want many times over I go back and look at the same thing and they were so patient which was commendable. Without judgment they continue to assist me in trying to find what would be best for my design. I did expressed to the two of them that their website was most unknown user friend however they made up for it by how they treated as if i was the most important customer! The store has a large selection and their prices are in relation to other venues in town. What was not in the store was on line so options beyond means! I want to commend Nikki and Parker for being knowledgeable, professional, and customer centered. They are true assets for this store. read more

Carpet One Floor & Home - the flooring store - Flooring Near Me - Jacksonville, Florida

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BUYER BEWARE!!!! I used this company 2 years ago for carpet and had a good experience however, not so this time. I am stuck in a nightmare!!! I contracted them to remove old wood floors and install LVP, they did not offer the best price, but I thought would not have a problem with process or service-WRONG!! They sent a crew in to remove old flooring /they were 4 hours late/brought in a huge machine that did damage to concrete floor/trim/oak transition pieces (per contract were to be saved and reused)/bottom of fireplace rock and mortar/broke tile in foyer (20 years old -cannot match). Then installation came in and said concrete too moist since over 25 years old need to repair damage and apply epoxy-another $4000. Ask if I could compare price for that-sure-just to find out so far nobody in town will touch because of damage and company!!!!! Now they are dragging feet to get someone out to do work (another 3-4 day process). Ashley in installation was horrible to try and talk or deal with to explain time issues that I now face due to medical procedure scheduled. I have now been living on concrete floors with concrete dust everywhere/furniture still in middle of floor covered with dust covered plastic as are the walls in family room, dining room and main hallway!!!! for 6 days with no end in sight and have had to reschedule medical. read more

Flooring is decent but customer service is seriously lacking. I have worked with them 3 times and had issues each time. This last one- I called two weeks ago for one box of flooring. Called to find out where it was... the order was never placed. Thanks for the delay, AGAIN Carpet N Drapes. I'll go to OP next time, thanks! read more

Amazing experience. I called and explained a situation I had with Lowes, I went that afternoon and met with Tony. Tony jumped right in to help me find carpet that I could get done quickly. I bought it that day and within 2 days I had an install date and they came out yesterday and installed. Installers were great and efficient. I can't thank Tony enough for helping me out. I will be back in touch with him in a few weeks to get another room done. read more

I had carpet done December 18th. First the sales guy told me I could get this done by Thanksgiving. Upon purchase the first available date available was mid December. Two installors pulled up in a van with one giant roll. They took a chunk of concrete of our driveway getting it out. No rain plan either, the carpet sat in our yard and driveway. The installers took 3 day, scratched our furniture, chipped paint off walls, scratched outer tile. It was the sloppiness I've ever witnessed. One sat his glue tin on our furniture. We called to complain the store said they would send some to fix the problems. The furniture repair called 15 minutes before he wanted to come to our house. The installer came and rubbed out as many scratches as he could from the tile. The paint was never repaired and the driveway still has a hole. Also you can see the lines where the xaroet pieces come together. It was cut to short for it to blend. DO NOT USE THIS PLACE. the management does not care or stand by their work once they have your money. read more

Bonnie Modling was our salesperson and she was very condescending. Kept saying we give a total price, but did not have prices on products which is the worst biz practice of all time. Promised installation on a certain date, but got it put in a week later. Had a seam issue and Bonnie was notified and she did not seem to care. Stay away from Carpet One and Bonnie. If it had not been for my wife we would have gone to Home Depot. You suck Bonnie. read more

Just had phase 2 of recent flooring done. Being very particular, I do not feel that I could have been any more pleased with my carpet install. Isaiah and Eric, the installers were very professional and knew just what to do, carefully. It had been approximately 22 years since doing flooring. Travis was the sales person that was patient with me and all my questions! John was my 1st encounter in the Beach Blvd. store, then Travis took over from there, measurements, etc. Very happy camper after being with y'all for so long!!! THANKS, Stephanie for scheduling correctly!! read more

Very satisfied from start to finish. Mike Nichols, our sales person, was very professional and kept all his promises. Purchased carpet for 2 bedrooms, later flooring for 2 bathrooms and now luxury vinyl tile for entire balance of home. Installers in each of the 3 cases were working as if they were doing their own home. Very cooperative and easy to work with. Fair price and great employees. Nothing else you can ask for! read more

Looked all over for carpet and decided to run into Carpet One on Phillips highway. Brit helped me find a beautiful carpet and pad(perfect for pets) that stayed in my budget. She came to the house that day to measure and set up our installment date. The installation was easy. Guys were professional, on time and did a fantastic job. Very happy I went to Carpet One. I'm very happy with my selection! I would highly recommend Brit! read more

We hired Carpet one to install carpet in our home after a flood, the install job was poor, and they left the home a mess, they charged me for haul away for carpet even though they threw it in my contractors dumpster. They ripped closet doors off and just left them in the bathroom. The worst part in the install team came back and said "We did not do any of that!: they took those lies back to the sales team and now the refund I was to get on the haul away was not authorized. Worst customer service I have ever experienced, you are better off burning your money then giving it to this company. read more

What a nightmare experience...While we had a lot of problems with the installation of our flooring (messing up the walls when pulling up our previous wood, breaking a tile, incorrectly installing the baseboards) the worst part was the customer service. For starters the workers did not show up until almost 11:00 and then left about 3:00 or 4:00. Therefore, it took longer to get the job finished. After we started having problems, I could not get the installation manager to call me back. When he finally showed up at our house he promised fixes that his company could not deliver. Finally, I called the store manager Mike and left him a voicemail. He did not call me back. When I finally got him on the phone he told me he had forwarded my called to the salesman. Due to all of their mess ups my husband and I ended up having to take 3 extra vacation days so they could repair the walls and floors and they really did not seem to care. The only positive experience we had with the company was our salesman Tony. I would NEVER use this company again. read more

Do not waste your hard earn money with this company. A year ago I purchased Lee's carpet (their preferred brand) because they proclaimed it came with a 25 year warranty against spills and damaged. I installed this carpet in half of the rooms of my house with the intent to install this same carpet once again in the remaining rooms of my home this year. I get to the store and first they proclaim that I don't have an account at their store. Even though I presented them with the original receipt of my purchase. After waiting a half an hour (since their excuse this time was their computers were running slow), they located my account and preceded tell me that the carpet I purchased was discontinued. How can you issue a 25 year warranty against damages that is discontinued after a year? Horrible company. read more

December 22nd started out really really bad. I had not received a call for delivery and needed the phone number for the installation people and got Mike Nichols at CarpetOne. He gave me the number and said if I needed help, give a yell. Well I spoke with Stephanie and after 3 calls I was told I was not on the delivery list and everyone was gone on delivery. So no delivery for me. So sorry. I called Mike back almost in tears and explained no delivery, and my house was torn up for the install and I was having a dinner party on the 23rd. SUPER Mike to the Rescue. . . He got with the owner and they found an installer, and he would personally go to Orange Park and get my carpet. I reminded him that I paid for furniture moving. No problem I'll help them move it and go run errands and come back to move it back in. 30 minutes later a truck from CarpetOne pulls in and out comes 3 installers. They proceed to come in move furniture and start removing old carpet. 20 minutes later my carpet arrives. Carpet and install was perfect and thanks to the owner and sales staff and installers. Picture me going from tears to all smiles. Oh by the way, this is the 3rd room in 6 months and the carpet and install great. read more