1. Carpet Queen & Floors

    1. Carpet Queen & Floors

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    Temple Hills, MD

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    Carpet Queen & Floors

    1.0 (1 review)
    Closed 10:00 am - 5:00 pm

    Services - Carpet Queen & Floors

    Carpet installation

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    10 years ago

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    APS Flooring and Carpet - From Threads to Comfort with APS Carpet Flooring!

    APS Flooring and Carpet

    (16 reviews)

    My experience with APS has been the above and beyond any dealings with contractors. I first…read morecontacted APS about changing the flooring in our new home and within hours, they had an estimator at our home who provided a competitive quote. The workmanship was top notch. I inspected the final product today and did not have a single change or complaint. In fact, I hired them to paint our whole home. You can trust their workmanship. The team members were professional, responsive to our concerns and delirvered to our expectations. No delays, no additional cost or changes, no surprises.

    While the crew did a solid job installing my flooring, it doesn't excuse the lack of communication…read morefrom Yusef, the salesman and (per Sam a manager) the project lead. They were late 2 out of 3 days without notifying me, and the job felt rushed. Yusef promised me a $500 discount. Later, he denied ever making the offer, and the manager attempted to reduce it to $100. The manager also implied that only his word matters, using an example meant to justify why the original agreement shouldn't count. Customers shouldn't have to figure out which employees have "authority" -- if an employee makes a promise on behalf of the company, the company should honor it. Something I learned after the fact -- and wish I'd known before signing -- is that in many flooring companies, salespeople work on commission, sometimes 5-15% of the total sale. Managers may also receive a commission override. Installation crews are typically paid a set rate or per-square-foot amount, which means the company's actual cost is often much lower than the customer price. In these setups, discounts sometimes come out of the salesperson's commission, which could explain why I received pushback on the agreed $500. I'm not claiming to know this company's exact pay structure, but it's worth consumers being aware of how this industry often works so they can make fully informed decisions. I ultimately received the correct discount, but only after unnecessary back-and-forth, unprofessional behavior, and an attempt to undermine my honesty. I cannot recommend this company to anyone who values clear communication and integrity.

    District Floor Depot

    District Floor Depot

    (11 reviews)

    Efficient found what we are looking highly recommended. Ella did research the product but could not…read morefind it. But recommended their own product. Help us find solution

    Update on my Original Review: AVOID at ALL COST…read more.. (UPDATE on my ORIGINAL REVIEW) The owner called me to discuss the EXTREMELY NEGATIVE EXPERIENCE we had, and the POOR CUSTOMER SERVICE provided by his employees. I appreciated his personal outreach, and was gracious enough to give them another chance. During the "2nd Chance Visit", his carpet estimator was incredibly rude to my female tenant, made it seem like he was doing her a favor to show-up, and verbally CURSED AT MY FEMALE TENANT. She became afraid and asked the carpet estimator to leave because she felt unsafe. I respect & appreciate the OWNER for trying to make things right, but if this is the caliber of employee that his company hires, I WANT NOTHING TO DO WITH THEM. It is 1,000% UNACCEPTALBE for a service provider that has been invited into someone's home to curse at a woman. UNACCEPTABLE. District Floor Depot WILL NOT be getting my business, and I hope that no consumer supports this type of behavior by doing business with them. (ORIGINAL REVIEW) This company offers HORRIBLE customer service. I scheduled multiple appointments, and they just didn't show up. They called and said the representative was outside. THEY LIED. We immediately opened the door, and no one was there. I called right back, and they said the representative was there, but left. They lied. We were looking for them the entire time. DO NOT WASTE YOUR TIME with this company. Go to a reputable company that appreciates & values its customers and their time. I would not accept free carpet from them at this point. INTEGRITY MATTERS.

    Carpet Queen & Floors - carpeting - Updated September 2026

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